From the very beginning, our mission has been to improve the financial well-being of the families, businesses and communities we have proudly been serving since 1915. 

Now at more than $3 billion in assets, Navigant Credit Union is among the largest credit unions in Rhode Island, yet still maintain community-driven values.

Those values—and our belief in putting people first—are just a few of the reasons why Navigant Credit Union has been named “Rhode Island's Best Place to Work” year-after-year by the Providence Business News. 

Federally insured by NCUA.

Finance

Navigant Credit Union

You must be able to stand, walk, bend, and communicate effectively. Strong reading, writing, and presentation skills are essential, along with continuous vision and hearing capabilities.

You will handle data entry, organize files, maintain inventory, update documentation, perform clerical tasks, assist with hardware distribution, and support technicians with non-technical tasks.

People, HR & Administration

Business, Operations & Strategy

<div>
 ABOUT:
 People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.
 Now at more than $3 billion in assets, Navigant Credit Union is among the largest credit unions in Rhode Island, yet still maintain our community-driven values.
 Those values-and our belief in putting people first-are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News.
 Our Core Values consist of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees.
 Our company prides itself on demonstrating community-based values and investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including a rich medical and dental plan, vision benefits, a robust 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and opportunities to give back to the community.
 If you believe you'd be a great fit, and are interested in joining our team, submit an application today!
 <h2 class="jobSectionHeader"> ABOUT THE ROLE</h2>
 The Service Desk Clerk Intern is to assist the service desk in minor to non-technical tasks.
 WHAT YOU WILL DO (in descending order of importance)
 <ul>
 <li>Perform data entry tasks ask needed</li>
 <li>Organize and maintain physical and digital files.</li>
 <li>Ensure all documents are easily accessible and properly labeled.</li>
 <li>Maintain inventory records for service desk equipment.</li>
 <li>Assist in reviewing and updating of user guides and manuals.</li>
 <li>Assist in ensuring all documentation is up-to-date and accurate.</li>
 <li>Perform routine clerical tasks such as photocopying and scanning.</li>
 <li>Assist with hardware distribution and other office errands.</li>
 <li>Assist in management and maintenance of organizational copiers and printers.</li>
 <li>Handle non-technical tasks to allow technicians to focus on technical issues.</li>
 <li>Provide administrative support as needed.</li>
 </ul>
 <h1 class="jobSectionHeader"> GENERAL DESCRIPTION:</h1>
 In terms of physical requirements, this position requires work best described as:
 <ul>
 <li>Sedentary n Light ¨ Medium ¨ Heavy ¨ Very Heavy</li>
 </ul>
 <h1 class="jobSectionHeader"> PHYSICAL TASKS:</h1>
 <ul>
 <li>Standing/Walking/Bending/Stooping-</li>
 <li>Hearing - Ability to receive information through oral communication (face to face and telephone). - Continuous</li>
 <li>Talking - Expressing or exchanging ideas by means of the spoken word (face to face and telephone). - Continuous</li>
 <li>Reading - Ability to receive information through e-mail and text messages - Continuous</li>
 </ul>
 <h1 class="jobSectionHeader"> AUDIO / VISUAL:</h1>
 <ul>
 <li>Requires vision to perform work dealing with data and figures and computer -Continuous</li>
 <li>Requires ability to prepare and execute presentations, training programs and -Continuous</li>
 </ul>
</div>


 ABOUT:
 People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.
 Now at more than $3 billion in assets, Navigant Credit Union is among the largest credit unions in Rhode Island, yet still maintain our community-driven values.
 Those values-and our belief in putting people first-are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News.
 Our Core Values consist of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees.
 Our company prides itself on demonstrating community-based values and investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including a rich medical and dental plan, vision benefits, a robust 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and opportunities to give back to the community.
 If you believe you'd be a great fit, and are interested in joining our team, submit an application today!
  ABOUT THE ROLE
 The Service Desk Clerk Intern is to assist the service desk in minor to non-technical tasks.
  WHAT YOU WILL DO (in descending order of importance)
 
  Perform data entry tasks ask needed
  Organize and maintain physical and digital files.
  Ensure all documents are easily accessible and properly labeled.
  Maintain inventory records for service desk equipment.
  Assist in reviewing and updating of user guides and manuals.
  Assist in ensuring all documentation is up-to-date and accurate.
  Perform routine clerical tasks such as photocopying and scanning.
  Assist with hardware distribution and other office errands.
  Assist in management and maintenance of organizational copiers and printers.
  Handle non-technical tasks to allow technicians to focus on technical issues.
  Provide administrative support as needed.
 
  GENERAL DESCRIPTION:
 In terms of physical requirements, this position requires work best described as:
 
  Sedentary n Light ¨ Medium ¨ Heavy ¨ Very Heavy
 
  PHYSICAL TASKS:
 
  Standing/Walking/Bending/Stooping-
  Hearing - Ability to receive information through oral communication (face to face and telephone). - Continuous
  Talking - Expressing or exchanging ideas by means of the spoken word (face to face and telephone). - Continuous
  Reading - Ability to receive information through e-mail and text messages - Continuous
 
  AUDIO / VISUAL:
 
  Requires vision to perform work dealing with data and figures and computer -Continuous
  Requires ability to prepare and execute presentations, training programs and -Continuous
 


Intern - Service Desk Clerk - Navigant Credit Union

Intern - Service Desk Clerk

You need a high school diploma (BA/BS preferred), 3-5 years in branch operations, 2 years of supervisory experience, strong communication skills, and PC proficiency. Travel required.

You will recruit and manage staff, oversee branch operations, resolve issues, provide loan services, and support management while ensuring adherence to policies and enhancing processes.

Banking & Finance

Smithfield

<div>
 ABOUT:
 People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.
 Now at more than $3 billion in assets, Navigant Credit Union is among the largest credit unions in Rhode Island, yet still maintain our community-driven values.
 Those values-and our belief in putting people first-are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News.
 Our Core Values consist of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees.
 Our company prides itself on demonstrating community-based values and investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including a rich medical and dental plan, vision benefits, a robust 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and opportunities to give back to the community.
 If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!
 ABOUT THE ROLE: Under general supervision, but following established policies and procedures, the Float Branch Administration Manager is responsible for assisting the VP/Regional Manager by providing leadership and direction to the branches within the region. Responsible for recruiting, onboarding, and training the Float Team. Ensures that all team members deliver exceptional customer service, aligned with the Credit Union's core values and mission statement. Ensures that Float Team Members work as a team, adhere to Navigant's policies and procedures, and achieve their sales goals. Assigns Float Staff and self to branches within the region to assist members and prospects with all their banking needs. Acts as a liaison between AVP/Branch Managers within the region and the VP/Regional Manager. Provides support to both parties as needed.
 MAJOR RESPONSIBILITIES 1. Recruits, onboards, and trains Float Team Members. 2. Manages Float Team, establishes performance expectations for Float Staff, including conducting performance evaluations and performance management. Recommends the necessary discipline and/or discharge of subordinate staff members, while maintaining required personnel documentation. 3. Coaches and mentors Float Team Members and conducts monthly one on one meetings. 4. Determines scheduling and staffing for the region by identifying gaps and allocating Float Staff accordingly. 5. Assists AVP/Branch Managers with Saturday Schedules and Vacations to ensure branches are staffed appropriately. 6. Works at different branches assisting branch personnel by answering questions and resolving more complex work-related problems. Proactively identifies inconsistencies and works with VP/Regional Manager to enhance processes. 7. Oversees branch operations and ensures that policies and procedures are being met in the absence of the AVP/Branch Managers. 8. Provides administrative and/or miscellaneous support to the AVP/Branch Managers or VP/Regional Manager as needed. 9. Performs all duties of a Loan Officer. Takes loan applications, interviews members, provides disclosures, conducts credit checks, etc. and ensures documentation is complete. 10. Maintains a positive working relationship with outside vendors to resolve problems and remains current on new product development. Keeps abreast of new rules and regulations that may impact Retail Banking Operations. Page 2 11. Participates in management meetings. Communicates information to subordinate staff. Participates in local civic and community organizations to seek new business opportunities. 12. Reviews incoming Web Loans and assigns them to the appropriate branch across all regions. 13. Performs other managerial and/or branch related duties as assigned by the VP- Regional Branch Manager. Performs all duties of an Assistant Manager, Member Services Representative, Head Teller, Assistant Head Teller and/or Teller as needed.
 QUALIFICATIONS: Education High school diploma or equivalent (GED) education required. BA/BS in Business, Finance or related field preferred. Equivalent experience may be substituted for a degree. Experience/Skills/Knowledge: 1. Minimum 3 to 5 years progressively responsible experience in branch operations. Knowledge of teller, member service, and loan policies. Minimum two years previous supervisory experience. 2. Must possess excellent verbal, written, telephone and interpersonal communication skills. 3. Must possess strong service orientation skills in alignment with the credit union's mission and core values. 4. PC proficient including Microsoft Office (Word, Excel, Outlook) and the Internet. 5. Ability to manage multiple projects/priorities simultaneously. 6. Ability to sell products and services and conduct business development calls on members and potential members. 7. Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: PC, fax, copier, telephone, postage machine, etc. Travel required.
</div>


 ABOUT:
 People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.
 Now at more than $3 billion in assets, Navigant Credit Union is among the largest credit unions in Rhode Island, yet still maintain our community-driven values.
 Those values-and our belief in putting people first-are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News.
 Our Core Values consist of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees.
 Our company prides itself on demonstrating community-based values and investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including a rich medical and dental plan, vision benefits, a robust 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and opportunities to give back to the community.
 If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!
  ABOUT THE ROLE: Under general supervision, but following established policies and procedures, the Float Branch Administration  Manager is responsible for assisting the VP/Regional Manager by providing leadership and direction to the  branches within the region. Responsible for recruiting, onboarding, and training the Float Team. Ensures that all  team members deliver exceptional customer service, aligned with the Credit Union's core values and mission  statement. Ensures that Float Team Members work as a team, adhere to Navigant's policies and procedures, and achieve their sales goals. Assigns Float Staff and self to branches within the region to assist members and  prospects with all their banking needs. Acts as a liaison between AVP/Branch Managers within the region and the VP/Regional Manager. Provides support to both parties as needed.
   MAJOR RESPONSIBILITIES 1. Recruits, onboards, and trains Float Team Members. 2. Manages Float Team, establishes performance expectations for Float Staff, including conducting  performance evaluations and performance management. Recommends the necessary discipline  and/or discharge of subordinate staff members, while maintaining required personnel  documentation. 3. Coaches and mentors Float Team Members and conducts monthly one on one meetings. 4. Determines scheduling and staffing for the region by identifying gaps and allocating Float Staff  accordingly. 5. Assists AVP/Branch Managers with Saturday Schedules and Vacations to ensure branches are  staffed appropriately. 6. Works at different branches assisting branch personnel by answering questions and resolving  more complex work-related problems. Proactively identifies inconsistencies and works with  VP/Regional Manager to enhance processes. 7. Oversees branch operations and ensures that policies and procedures are being met in the  absence of the AVP/Branch Managers. 8. Provides administrative and/or miscellaneous support to the AVP/Branch Managers or  VP/Regional Manager as needed. 9. Performs all duties of a Loan Officer. Takes loan applications, interviews members, provides  disclosures, conducts credit checks, etc. and ensures documentation is complete. 10. Maintains a positive working relationship with outside vendors to resolve problems and remains  current on new product development. Keeps abreast of new rules and regulations that may  impact Retail Banking Operations.  Page 2 11. Participates in management meetings. Communicates information to subordinate staff.  Participates in local civic and community organizations to seek new business opportunities. 12. Reviews incoming Web Loans and assigns them to the appropriate branch across all regions. 13. Performs other managerial and/or branch related duties as assigned by the VP- Regional Branch  Manager. Performs all duties of an Assistant Manager, Member Services Representative, Head  Teller, Assistant Head Teller and/or Teller as needed.
  QUALIFICATIONS: Education High school diploma or equivalent (GED) education required. BA/BS in Business, Finance or  related field preferred. Equivalent experience may be substituted for a degree. Experience/Skills/Knowledge: 1. Minimum 3 to 5 years progressively responsible experience in branch operations. Knowledge of  teller, member service, and loan policies. Minimum two years previous supervisory experience.  2. Must possess excellent verbal, written, telephone and interpersonal communication skills. 3. Must possess strong service orientation skills in alignment with the credit union's mission and core  values. 4. PC proficient including Microsoft Office (Word, Excel, Outlook) and the Internet.  5. Ability to manage multiple projects/priorities simultaneously. 6. Ability to sell products and services and conduct business development calls on members and  potential members. 7. Ability to function in a financial institution branch environment and utilize standard office  equipment including but not limited to: PC, fax, copier, telephone, postage machine, etc. Travel  required.


Branch Administration Manager - (Coventry, East Greenwich, Kent Hospital, Wakefield, Westerly, - Navigant Credit Union

Branch Administration Manager - (Coventry, East Greenwich, Kent Hospital, Wakefield, Westerly,

You need a high school diploma (AA preferred), 3 years in branch operations, supervisory experience, strong communication, PC proficiency, and the ability to manage multiple tasks and lift 25lbs+.

You will manage daily branch operations, oversee staff, ensure compliance, assist members with accounts and loans, handle inquiries, and perform various operational and sales duties as needed.

Riverside

About People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. Now at more than $3 billion in assets, Navigant Credit Union is among the largest credit unions in Rhode Island, yet still maintain our community-driven values. Those values-and our belief in putting people first-are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News. Our Core Values consist of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Our company prides itself on demonstrating community-based values and investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including a rich medical and dental plan, vision benefits, a robust 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and opportunities to give back to the community. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today! About The Role Responsible for coordinating the day-to-day operations of the branch in accordance with established policies and procedures. In conjunction with the Branch Manager, ensures all branch personnel deliver exceptional customer service, aligned with the Credit Union's core values and mission statement. Ensures sales and service programs and goals are communicated, met and improved. Acts as Branch Manager in his/her absence. Responds to questions and/or provides information upon request from members (internal & external). Processes requests/transactions as appropriate. Assists members and potential members in understanding and utilizing Credit Union products and services. What You Will Do MAJOR RESPONSIBILITIES (in descending order of importance) * Ensures the branch is open and ready to conduct business each business day. Assigns various operational duties as appropriate, to Head Teller and/or MSR's. Ensures appropriate cash level is maintained and orders currency as needed. Ensures quality service standards are maintained. Assists in ensuring the branch is in compliance and that prescribed security controls are maintained. Audits are required to be conducted in conjunction with policies and procedures. May review and approve daily overdrafts and approve checks. * Performs all duties of a Member Service Representative including but not limited to: explaining savings and checking programs, opening new accounts. , IRA's CD's, approving checks, and dealing with members' problems and concerns. * Performs all duties of a Loan Officer. Takes loan applications, interviews member, provides disclosures, conducts credit checks, etc and ensures documentation is complete. * Assist in supervising, directing and controlling the activities of the Branch. Ensures a trained, motivated and professional staff capable of providing efficient and effective Branch services to the CU members. Interviews, schedules, trains, assign work; establishes performance expectations and monitors results. Recommends the discipline and/or discharge of subordinates, while maintaining required personnel documentation. Coaches and counsels staff, as necessary. * Utilizes tact and experienced-based knowledge to research and resolve member inquiries by explaining specific policies and products while representing the CU in a professional manner and maintaining positive member relations. Responds to member inquiries regarding discrepancies or problems with account. Conducts thorough research, determines corrective action and processes changes in accordance with established policies and procedures. * Provides accurate information to members regarding Credit Union services, products, policies and procedures. Analyzes member accounts in order to provide better services and deepen relationships. Cross sells and services members. Conducts outbound calls to members to follow up activate services sold and to develop new business and meet prescribed sales goals.. Coordinates with other CU departments as necessary. Refers members to departments/personnel providing specialized services as necessary. * Performs other branch, operational, sales and administrative duties, as assigned by the Branch Manager. Performs all duties of an MSR, Head Teller, Assistant Head Teller and/or Teller as needed. Qualifications Education High school diploma or equivalent (GED) education required. AA degree/college coursework preferred. Experience/Skills/Knowledge * Minimum 3 years progressively responsible experience in branch operations, preferably as a Teller Supervisor and/or MSR. * Knowledge of teller, member service, and loan policies. Previous supervisory or Team Leader experience. * Excellent organizational, analytical and problem solving skills. * PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet. * Excellent verbal, written, telephone and interpersonal communication skills. Must possess a service orientation and be willing to sell products and services. * Ability to manage multiple projects/priorities simultaneously in an effective manner. * Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: fax, copier, telephone, etc. Frequent local driving required. Ability to lift 25lbs. or more (coin bags). Job Posted by ApplicantPro

AboutPeople helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.Now at more than $3 billion in assets, Navigant Credit Union is among the largest credit unions in Rhode Island, yet still maintain our community-driven values.Those values-and our belief in putting people first-are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News.Our Core Values consist of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees.Our company prides itself on demonstrating community-based values and investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including a rich medical and dental plan, vision benefits, a robust 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and opportunities to give back to the community.If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!About The RoleResponsible for coordinating the day-to-day operations of the branch in accordance with established policies and procedures. In conjunction with the Branch Manager, ensures all branch personnel deliver exceptional customer service, aligned with the Credit Union's core values and mission statement. Ensures sales and service programs and goals are communicated, met and improved. Acts as Branch Manager in his/her absence. Responds to questions and/or provides information upon request from members (internal & external). Processes requests/transactions as appropriate. Assists members and potential members in understanding and utilizing Credit Union products and services.What You Will DoMAJOR RESPONSIBILITIES (in descending order of importance) * Ensures the branch is open and ready to conduct business each business day. Assigns various operational duties as appropriate, to Head Teller and/or MSR's. Ensures appropriate cash level is maintained and orders currency as needed. Ensures quality service standards are maintained. Assists in ensuring the branch is in compliance and that prescribed security controls are maintained. Audits are required to be conducted in conjunction with policies and procedures. May review and approve daily overdrafts and approve checks. * Performs all duties of a Member Service Representative including but not limited to: explaining savings and checking programs, opening new accounts. , IRA's CD's, approving checks, and dealing with members' problems and concerns. * Performs all duties of a Loan Officer. Takes loan applications, interviews member, provides disclosures, conducts credit checks, etc and ensures documentation is complete. * Assist in supervising, directing and controlling the activities of the Branch. Ensures a trained, motivated and professional staff capable of providing efficient and effective Branch services to the CU members. Interviews, schedules, trains, assign work; establishes performance expectations and monitors results. Recommends the discipline and/or discharge of subordinates, while maintaining required personnel documentation. Coaches and counsels staff, as necessary. * Utilizes tact and experienced-based knowledge to research and resolve member inquiries by explaining specific policies and products while representing the CU in a professional manner and maintaining positive member relations. Responds to member inquiries regarding discrepancies or problems with account. Conducts thorough research, determines corrective action and processes changes in accordance with established policies and procedures. * Provides accurate information to members regarding Credit Union services, products, policies and procedures. Analyzes member accounts in order to provide better services and deepen relationships. Cross sells and services members. Conducts outbound calls to members to follow up activate services sold and to develop new business and meet prescribed sales goals.. Coordinates with other CU departments as necessary. Refers members to departments/personnel providing specialized services as necessary. * Performs other branch, operational, sales and administrative duties, as assigned by the Branch Manager. Performs all duties of an MSR, Head Teller, Assistant Head Teller and/or Teller as needed.      QualificationsEducationHigh school diploma or equivalent (GED) education required. AA degree/college coursework preferred.Experience/Skills/Knowledge * Minimum 3 years progressively responsible experience in branch operations, preferably as a Teller Supervisor and/or MSR. * Knowledge of teller, member service, and loan policies. Previous supervisory or Team Leader experience. * Excellent organizational, analytical and problem solving skills. * PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet. * Excellent verbal, written, telephone and interpersonal communication skills. Must possess a service orientation and be willing to sell products and services. * Ability to manage multiple projects/priorities simultaneously in an effective manner. * Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: fax, copier, telephone, etc. Frequent local driving required. Ability to lift 25lbs. or more (coin bags).      Job Posted by ApplicantPro

Assistant Branch Manager - Navigant Credit Union

&lt;strong&gt;About&lt;br&gt;&lt;br&gt;&lt;/strong&gt;People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.&lt;br&gt;&lt;br&gt;Now at more than $3 billion in assets, Navigant Credit Union is among the largest credit unions in Rhode Island, yet still maintain our community-driven values.&lt;br&gt;&lt;br&gt;Those values-and our belief in putting people first-are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the &lt;em&gt;Providence Business News&lt;/em&gt;.&lt;br&gt;&lt;br&gt;Our Core Values consist of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees.&lt;br&gt;&lt;br&gt;Our company prides itself on demonstrating community-based values and investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including a rich medical and dental plan, vision benefits, a robust 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and opportunities to give back to the community.&lt;br&gt;&lt;br&gt;If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!&lt;br&gt;&lt;br&gt;&lt;strong&gt;About The Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Responsible for coordinating the day-to-day operations of the branch in accordance with established policies and procedures. In conjunction with the Branch Manager, ensures all branch personnel deliver exceptional customer service, aligned with the Credit Union's core values and mission statement. Ensures sales and service programs and goals are communicated, met and improved. Acts as Branch Manager in his/her absence. Responds to questions and/or provides information upon request from members (internal &amp;amp; external). Processes requests/transactions as appropriate. Assists members and potential members in understanding and utilizing Credit Union products and services.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You Will Do&lt;br&gt;&lt;br&gt;&lt;/strong&gt;MAJOR RESPONSIBILITIES (in descending order of importance)&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Ensures the branch is open and ready to conduct business each business day. Assigns various operational duties as appropriate, to Head Teller and/or MSR's. Ensures appropriate cash level is maintained and orders currency as needed. Ensures quality service standards are maintained. Assists in ensuring the branch is in compliance and that prescribed security controls are maintained. Audits are required to be conducted in conjunction with policies and procedures. May review and approve daily overdrafts and approve checks.&lt;/li&gt;&lt;li&gt; Performs all duties of a Member Service Representative including but not limited to: explaining savings and checking programs, opening new accounts. , IRA's CD's, approving checks, and dealing with members' problems and concerns.&lt;/li&gt;&lt;li&gt; Performs all duties of a Loan Officer. Takes loan applications, interviews member, provides disclosures, conducts credit checks, etc and ensures documentation is complete.&lt;/li&gt;&lt;li&gt; Assist in supervising, directing and controlling the activities of the Branch. Ensures a trained, motivated and professional staff capable of providing efficient and effective Branch services to the CU members. Interviews, schedules, trains, assign work; establishes performance expectations and monitors results. Recommends the discipline and/or discharge of subordinates, while maintaining required personnel documentation. Coaches and counsels staff, as necessary.&lt;/li&gt;&lt;li&gt; Utilizes tact and experienced-based knowledge to research and resolve member inquiries by explaining specific policies and products while representing the CU in a professional manner and maintaining positive member relations. Responds to member inquiries regarding discrepancies or problems with account. Conducts thorough research, determines corrective action and processes changes in accordance with established policies and procedures.&lt;/li&gt;&lt;li&gt; Provides accurate information to members regarding Credit Union services, products, policies and procedures. Analyzes member accounts in order to provide better services and deepen relationships. Cross sells and services members. Conducts outbound calls to members to follow up activate services sold and to develop new business and meet prescribed sales goals.. Coordinates with other CU departments as necessary. Refers members to departments/personnel providing specialized services as necessary.&lt;/li&gt;&lt;li&gt; Performs other branch, operational, sales and administrative duties, as assigned by the Branch Manager. Performs all duties of an MSR, Head Teller, Assistant Head Teller and/or Teller as needed.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Education&lt;br&gt;&lt;br&gt;High school diploma or equivalent (GED) education required. AA degree/college coursework preferred.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Experience/Skills/Knowledge&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; Minimum 3 years progressively responsible experience in branch operations, preferably as a Teller Supervisor and/or MSR.&lt;/li&gt;&lt;li&gt; Knowledge of teller, member service, and loan policies. Previous supervisory or Team Leader experience.&lt;/li&gt;&lt;li&gt; Excellent organizational, analytical and problem solving skills.&lt;/li&gt;&lt;li&gt; PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet.&lt;/li&gt;&lt;li&gt; Excellent verbal, written, telephone and interpersonal communication skills. Must possess a service orientation and be willing to sell products and services.&lt;/li&gt;&lt;li&gt; Ability to manage multiple projects/priorities simultaneously in an effective manner.&lt;/li&gt;&lt;li&gt; Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: fax, copier, telephone, etc. Frequent local driving required. Ability to lift 25lbs. or more (coin bags).&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;&lt;em&gt;Job Posted by ApplicantPro&lt;/em&gt;&lt;/strong&gt;

Navigant Credit Union

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