Large

We are the UK’s leading independent provider of warranty and insurance for new homes. With over 80 years' experience, we are recognised by homeowners and trusted by builders and all major lenders.

Our purpose is to build confidence in the construction quality of new homes by assessing, inspecting and directly insuring new homes registered with us.

We use our unrivalled expertise, data and training services to support our registered customers to improve the construction quality of new homes and provide insurance protection for the homeowners that live in them.

Real Estate

NHBC

NHBC is the leading warranty and insurance provider for new homes in the UK.

You need GCSE A-C in English and Maths, customer service and call handling experience, strong IT skills, excellent communication, problem-solving abilities, attention to detail, and integrity.

You will manage claims, maintain customer touchpoints, support colleagues, ensure policy adherence, and improve internal processes while meeting service level agreements.

Customer Relations

Milton Keynes

Salary:&nbsp;£28,400 to £29,500, plus up to 6% bonus per annumWorking Location:&nbsp;Milton KeynesClosing Date: 6th August 2024Employment Type:&nbsp;Full Time, Permanent* Due to the nature of this role, the post holder will be required to complete some additional background checks before an offer is made.* Please note, if we are to find a suitable candidate before the advert closing date, this opportunity may close earlier than advertised.ResponsibilitiesWhat we offer:<ul><li>27 days annual leave (plus bank holidays) and a holiday purchase scheme</li><li>Generous pension scheme, with an employer contribution of up to 10.5%</li><li>Life Assurance (x4&nbsp;salary)</li><li>Subsidised private medical insurance</li><li>Cycle to Work scheme</li><li>Employee discounts platform, including gym discounts</li><li>24/7 employee assistance programme supporting your mental wellbeing</li><li>2 days volunteer leave</li><li>Equalised maternity, paternity, adoption leave, and pay for all new parents</li></ul>What you’ll be doingAs a&nbsp;Customer Experience Consultant,&nbsp;you will manage a caseload from validity through to the conclusion of the claim. Your responsibilities will revolve around providing exceptional service and support during the claims process, ensuring that customer’s needs are met, and their concerns are addressed promptly and efficiently.Working collaboratively with others you will need to communicate and liaise with Claims Investigators, Contractors, and Builders, keeping the customer informed throughout the process. The primary purpose of the role is to ensure the smooth and effective management of a claim to closure.Customer demand comes in via different forms of communication methods, however, confidence and willingness to communicate effectively and regularly via telephone (inbound/outbound) and excellent communication are essential to the role.&nbsp;The role offers insight into the new homes business and provides an interesting opportunity to provide valuable support for our customers through complex and varied claims.Role and responsibilities comprise of<ul><li>Managing a caseload of claims.</li><li>Proactive management of claims with regular touch points with your customer.</li><li>Working to internal Service Level Agreements.</li><li>Supporting colleagues in our First Contact team.</li><li>Support the standard claims workstreams whenever customer demand requires you to do so, or upon the request of a Team Leader.</li><li>Ensure understanding and adherence to Treating Customers Fairly requirements.&nbsp;</li><li>Ownership and adherence to internal and external policies, procedures, and governance.</li><li>Opportunity to help improve internal processes, practices and activities within the team.</li></ul>The ideal candidate will have<ul><li>Experience within a customer service environment.</li><li>Insurance claims handling experience where possible</li><li>Experience in call handling</li><li>Strong IT skills, with competency using Microsoft Word, Excel and Outlook.</li><li>A strong track record of delivering good outcomes to claimants and consumers</li><li>Good communication skills both verbal and written.</li><li>Excellent organisation, multi-tasking, and problem-solving skills.</li><li>Strong attention to detail.</li><li>Act with integrity, care, and diligence.</li></ul>QualificationsEducation and Qualifications<ul><li>Minimum of GCSE A-C English and Maths or equivalent i.e. diploma.</li><li>It would be an advantage to have experience within the&nbsp;insurance or claims handling sector&nbsp;where many aspect of this role comprises of.&nbsp;</li></ul>Why you should join usAt NHBC we are proud to be unique. No other organisation in our sector combines the variety of services and scale that we offer. As the market leader, our name is synonymous with new home warranty and insurance. Our people are driven by our core purpose to raise standards in housebuilding and protect homeowners.We are a modern, lifestyle and family friendly employer who are in a period of rapid growth, investing in technology, data and new ways of working. We need passionate, talented and driven people to join us on this journey.We encourage our colleagues to work flexibly. We don’t promise we can offer you exactly what you want, but we are always happy to talk&nbsp;flexible working.Your future with usWe have lots of fantastic examples across our business of people who are building their career with us. We are huge advocates of internal mobility and work hard to retain our best talent. We offer exceptional personal development and career progression opportunities. If you’re ambitious, driven and hard-working you will succeed with us. We’ll support you with full training, ongoing development, and the opportunity to gain recognised qualifications and professional memberships.Our inclusive cultureWe are committed to creating an inclusive culture that encourages everyone to bring their true selves to work. We fundamentally believe in the rights of all our employees and customers to be treated fairly, with dignity and respect, free from discrimination. We have active employee networks that support our colleagues and their allies, creating safe spaces for open conversations and the sharing of ideas.If you need any adjustments or additional support with your application, please let us know at&nbsp;Recruitment@nhbc.co.uk

Salary: £28,400 to £29,500, plus up to 6% bonus per annumWorking Location: Milton KeynesClosing Date: 6th August 2024Employment Type: Full Time, Permanent* Due to the nature of this role, the post holder will be required to complete some additional background checks before an offer is made.* Please note, if we are to find a suitable candidate before the advert closing date, this opportunity may close earlier than advertised.ResponsibilitiesWhat we offer:27 days annual leave (plus bank holidays) and a holiday purchase schemeGenerous pension scheme, with an employer contribution of up to 10.5%Life Assurance (x4 salary)Subsidised private medical insuranceCycle to Work schemeEmployee discounts platform, including gym discounts24/7 employee assistance programme supporting your mental wellbeing2 days volunteer leaveEqualised maternity, paternity, adoption leave, and pay for all new parentsWhat you’ll be doingAs a Customer Experience Consultant, you will manage a caseload from validity through to the conclusion of the claim. Your responsibilities will revolve around providing exceptional service and support during the claims process, ensuring that customer’s needs are met, and their concerns are addressed promptly and efficiently.Working collaboratively with others you will need to communicate and liaise with Claims Investigators, Contractors, and Builders, keeping the customer informed throughout the process. The primary purpose of the role is to ensure the smooth and effective management of a claim to closure.Customer demand comes in via different forms of communication methods, however, confidence and willingness to communicate effectively and regularly via telephone (inbound/outbound) and excellent communication are essential to the role. The role offers insight into the new homes business and provides an interesting opportunity to provide valuable support for our customers through complex and varied claims.Role and responsibilities comprise ofManaging a caseload of claims.Proactive management of claims with regular touch points with your customer.Working to internal Service Level Agreements.Supporting colleagues in our First Contact team.Support the standard claims workstreams whenever customer demand requires you to do so, or upon the request of a Team Leader.Ensure understanding and adherence to Treating Customers Fairly requirements. Ownership and adherence to internal and external policies, procedures, and governance.Opportunity to help improve internal processes, practices and activities within the team.The ideal candidate will haveExperience within a customer service environment.Insurance claims handling experience where possibleExperience in call handlingStrong IT skills, with competency using Microsoft Word, Excel and Outlook.A strong track record of delivering good outcomes to claimants and consumersGood communication skills both verbal and written.Excellent organisation, multi-tasking, and problem-solving skills.Strong attention to detail.Act with integrity, care, and diligence.QualificationsEducation and QualificationsMinimum of GCSE A-C English and Maths or equivalent i.e. diploma.It would be an advantage to have experience within the insurance or claims handling sector where many aspect of this role comprises of. Why you should join usAt NHBC we are proud to be unique. No other organisation in our sector combines the variety of services and scale that we offer. As the market leader, our name is synonymous with new home warranty and insurance. Our people are driven by our core purpose to raise standards in housebuilding and protect homeowners.We are a modern, lifestyle and family friendly employer who are in a period of rapid growth, investing in technology, data and new ways of working. We need passionate, talented and driven people to join us on this journey.We encourage our colleagues to work flexibly. We don’t promise we can offer you exactly what you want, but we are always happy to talk flexible working.Your future with usWe have lots of fantastic examples across our business of people who are building their career with us. We are huge advocates of internal mobility and work hard to retain our best talent. We offer exceptional personal development and career progression opportunities. If you’re ambitious, driven and hard-working you will succeed with us. We’ll support you with full training, ongoing development, and the opportunity to gain recognised qualifications and professional memberships.Our inclusive cultureWe are committed to creating an inclusive culture that encourages everyone to bring their true selves to work. We fundamentally believe in the rights of all our employees and customers to be treated fairly, with dignity and respect, free from discrimination. We have active employee networks that support our colleagues and their allies, creating safe spaces for open conversations and the sharing of ideas.If you need any adjustments or additional support with your application, please let us know at Recruitment@nhbc.co.uk

Customer Experience Consultant - NHBC

&lt;strong&gt;Salary £28,400 to £29,500, plus up to 6% bonus per annum&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Working Location Milton Keynes&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Closing Date 6th August 2024&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Employment Type Full Time, Permanent&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; Due to the nature of this role, the post holder will be required to complete some additional background checks before an offer is made.&lt;/li&gt;&lt;li&gt; Please note, if we are to find a suitable candidate before the advert closing date, this opportunity may close earlier than advertised.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What we offer&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;27 days annual leave (plus bank holidays) and a holiday purchase scheme&lt;/li&gt;&lt;li&gt;Generous pension scheme, with an employer contribution of up to 10.5% &lt;/li&gt;&lt;li&gt;Life Assurance (x4 salary) &lt;/li&gt;&lt;li&gt;Subsidised private medical insurance&lt;/li&gt;&lt;li&gt;Cycle to Work scheme&lt;/li&gt;&lt;li&gt;Employee discounts platform, including gym discounts&lt;/li&gt;&lt;li&gt;24/7 employee assistance programme supporting your mental wellbeing &lt;/li&gt;&lt;li&gt;2 days volunteer leave&lt;/li&gt;&lt;li&gt;Equalised maternity, paternity, adoption leave, and pay for all new parents&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What You’ll Be Doing&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As a &lt;strong&gt;Customer Experience Consultant,&lt;/strong&gt; you will manage a caseload from validity through to the conclusion of the claim. Your responsibilities will revolve around providing exceptional service and support during the claims process, ensuring that customer’s needs are met, and their concerns are addressed promptly and efficiently.&lt;br&gt;&lt;br&gt;Working collaboratively with others you will need to communicate and liaise with Claims Investigators, Contractors, and Builders, keeping the customer informed throughout the process. The primary purpose of the role is to ensure the smooth and effective management of a claim to closure.&lt;br&gt;&lt;br&gt;Customer demand comes in via different forms of communication methods, however, confidence and willingness to communicate effectively and regularly via telephone (inbound/outbound) and excellent communication are essential to the role.&lt;br&gt;&lt;br&gt; &lt;br&gt;&lt;br&gt;The role offers insight into the new homes business and provides an interesting opportunity to provide valuable support for our customers through complex and varied claims.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Role And Responsibilities Comprise Of&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Managing a caseload of claims.&lt;/li&gt;&lt;li&gt;Proactive management of claims with regular touch points with your customer.&lt;/li&gt;&lt;li&gt;Working to internal Service Level Agreements.&lt;/li&gt;&lt;li&gt;Supporting colleagues in our First Contact team.&lt;/li&gt;&lt;li&gt;Support the standard claims workstreams whenever customer demand requires you to do so, or upon the request of a Team Leader.&lt;/li&gt;&lt;li&gt;Ensure understanding and adherence to Treating Customers Fairly requirements. &lt;/li&gt;&lt;li&gt;Ownership and adherence to internal and external policies, procedures, and governance.&lt;/li&gt;&lt;li&gt;Opportunity to help improve internal processes, practices and activities within the team.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;The ideal candidate will have&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Experience within a customer service environment.&lt;/li&gt;&lt;li&gt;Insurance claims handling experience where possible&lt;/li&gt;&lt;li&gt;Experience in call handling&lt;/li&gt;&lt;li&gt;Strong IT skills, with competency using Microsoft Word, Excel and Outlook.&lt;/li&gt;&lt;li&gt;A strong track record of delivering good outcomes to claimants and consumers&lt;/li&gt;&lt;li&gt;Good communication skills both verbal and written.&lt;/li&gt;&lt;li&gt;Excellent organisation, multi-tasking, and problem-solving skills.&lt;/li&gt;&lt;li&gt;Strong attention to detail.&lt;/li&gt;&lt;li&gt;Act with integrity, care, and diligence.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Education And Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Minimum of GCSE A-C English and Maths or equivalent i.e. diploma.&lt;/li&gt;&lt;li&gt;It would be an advantage to have experience within the insurance or claims handling sector where many aspect of this role comprises of. &lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Why you should join us&lt;br&gt;&lt;br&gt;&lt;/strong&gt;At NHBC we are proud to be unique. No other organisation in our sector combines the variety of services and scale that we offer. As the market leader, our name is synonymous with new home warranty and insurance. Our people are driven by our core purpose to raise standards in housebuilding and protect homeowners.&lt;br&gt;&lt;br&gt;We are a modern, lifestyle and family friendly employer who are in a period of rapid growth, investing in technology, data and new ways of working. We need passionate, talented and driven people to join us on this journey.&lt;br&gt;&lt;br&gt;We encourage our colleagues to work flexibly. We don’t promise we can offer you exactly what you want, but we are always happy to talk&lt;strong&gt; flexible working&lt;/strong&gt;.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Your future with us&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We have lots of fantastic examples across our business of people who are building their career with us. We are huge advocates of internal mobility and work hard to retain our best talent. We offer exceptional personal development and career progression opportunities. If you’re ambitious, driven and hard-working you will succeed with us. We’ll support you with full training, ongoing development, and the opportunity to gain recognised qualifications and professional memberships.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Our inclusive culture&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We are committed to creating an inclusive culture that encourages everyone to bring their true selves to work. We fundamentally believe in the rights of all our employees and customers to be treated fairly, with dignity and respect, free from discrimination. We have active employee networks that support our colleagues and their allies, creating safe spaces for open conversations and the sharing of ideas.&lt;br&gt;&lt;br&gt;If you need any adjustments or additional support with your application, please let us know at Recruitment@nhbc.co.uk

NHBC

navigation.mission