National Oilwell Varco (NOV) is one of the world’s leading equipment and service providers to the oil and gas industry. With over 150 years of industry experience, we’re the single source for all downhole tools, rig equipment, integrated systems and supply chain solutions. 

NOV offers very competitive benefits. We seek dedicated individuals who want to turn their professional ambitions into personal achievements. If you want to experience more challenges and rewards than you ever thought possible, think of NOV.

Energy

NOV Inc.

We power the industry that powers the world.

You must have 2-5 years in order processing/logistics, invoicing experience, a graduate degree, and good ERP, Microsoft Office, and English communication skills. JDE experience is preferred.

You will manage customer orders, invoicing, and logistics, ensure HSE standards, improve service quality, train staff, and maintain ERP systems while fostering collaboration across teams.

Logistics

Dubai

<div>
 NOTE: Please ONLY apply if you have sufficient experience and skills required as per job description below. 
 Job Summary. 
 Handling customer order processing with regular follow-up with Manufacturing, support in logistics and inventory management.
 RESPONSIBILITIES: 
 The Operations Coordinator must maintain a sound working relationship with other managers within the organisation.
 <ul>
 <li>Ensure highest standards of HSE.</li>
 <li>Fully accountable for Solids Control &amp; Waste Management P&amp;L account through-out the region.</li>
 <li>Ensure service quality is continually enhanced. Develop and motivate staff to ensure consistently high standards of performance and effectiveness.</li>
 <li>Responsible for the quotation of all Spares &amp; Equipment’s as required by the customer and will utilise your collaboration skills in liaison with peers and key stakeholders to solve problems, improving performance to achieve business targets and customer satisfaction</li>
 <li>Ability to drive continual improvement processes working with various disciplines ensuring a smooth and timely transition from customer order to customer delivery</li>
 </ul>
 Responsible for: 
 <ul>
 <li>Customer Order Follow-up</li>
 <li>Timely invoicing of sales orders, rental &amp; services to customers in ME</li>
 <li>Assist if required with expediting overdue orders.</li>
 <li>Overview customer orders and report any delays to Supervisor.</li>
 <li>Processing customer orders into our system in a proactive manner to maintain output and performance indicator spread sheets.</li>
 <li>Proactively work with purchasing to assist with the review of stock levels.</li>
 <li>Notify our clients of any delays in a courteous manner.</li>
 <li>Maintain and update ERP Systems.</li>
 <li>Actively promote HSE.</li>
 <li>Support adequately the whole region.</li>
 <li>Manage the implementation of company policies regarding compliance, timekeeping, holiday planning, performance reviews and disciplinary procedures.</li>
 <li>Promotion and implementation of training at all levels of our organization.</li>
 <li>Support in logistics requirements</li>
 <li>Handle Asset Management (TAT) in ERP system</li>
 </ul>
 To engage in any other activity within his / her capability as requested by line management.
 BEHAVIORAL SKILLS/COMPETENCIES: 
 <ul>
 <li>Negotiation skills.</li>
 <li>Presentation skills.</li>
 <li>Report writing.</li>
 <li>Compilation and concise, accurate technical and commercial proposals.</li>
 </ul>
 EXPERIENCE/EDUCATION/SKILL-SET REQUIRED: 
 Essential: 
 <ul>
 <li>2-5 years in similar job of customer order processing and logistics.</li>
 <li>Order Processing and Invoicing experience.</li>
 <li>Minimum Graduate Qualification.</li>
 <li>Logistics and Inventory Knowledge.</li>
 <li>Microsoft Office – Good knowledge.</li>
 <li>Excellent communication skills in English.</li>
 <li>Experience in ERP Packager, JDE Experience highly preferred.</li>
 </ul>
</div> 
<div>
 Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success. We Power the Industry that Powers the World Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future. Global Family We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.
</div> 
<div></div>


 NOTE: Please ONLY apply if you have sufficient experience and skills required as per job description below. 
 Job Summary. 
 Handling customer order processing with regular follow-up with Manufacturing, support in logistics and inventory management.
 RESPONSIBILITIES: 
 The Operations Coordinator must maintain a sound working relationship with other managers within the organisation.
 
  Ensure highest standards of HSE.
  Fully accountable for Solids Control & Waste Management P&L account through-out the region.
  Ensure service quality is continually enhanced. Develop and motivate staff to ensure consistently high standards of performance and effectiveness.
  Responsible for the quotation of all Spares & Equipment’s as required by the customer and will utilise your collaboration skills in liaison with peers and key stakeholders to solve problems, improving performance to achieve business targets and customer satisfaction
  Ability to drive continual improvement processes working with various disciplines ensuring a smooth and timely transition from customer order to customer delivery
 
 Responsible for: 
 
  Customer Order Follow-up
  Timely invoicing of sales orders, rental & services to customers in ME
  Assist if required with expediting overdue orders.
  Overview customer orders and report any delays to Supervisor.
  Processing customer orders into our system in a proactive manner to maintain output and performance indicator spread sheets.
  Proactively work with purchasing to assist with the review of stock levels.
  Notify our clients of any delays in a courteous manner.
  Maintain and update ERP Systems.
  Actively promote HSE.
  Support adequately the whole region.
  Manage the implementation of company policies regarding compliance, timekeeping, holiday planning, performance reviews and disciplinary procedures.
  Promotion and implementation of training at all levels of our organization.
  Support in logistics requirements
  Handle Asset Management (TAT) in ERP system
 
 To engage in any other activity within his / her capability as requested by line management.
 BEHAVIORAL SKILLS/COMPETENCIES: 
 
  Negotiation skills.
  Presentation skills.
  Report writing.
  Compilation and concise, accurate technical and commercial proposals.
 
 EXPERIENCE/EDUCATION/SKILL-SET REQUIRED: 
 Essential: 
 
  2-5 years in similar job of customer order processing and logistics.
  Order Processing and Invoicing experience.
  Minimum Graduate Qualification.
  Logistics and Inventory Knowledge.
  Microsoft Office – Good knowledge.
  Excellent communication skills in English.
  Experience in ERP Packager, JDE Experience highly preferred.
 
 

 Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.   We Power the Industry that Powers the World  Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.   Global Family  We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.   Purposeful Innovation  Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.   Service Above All  This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.



Operations Support – Invoicing/Order Processing (JAFZA) - NOV Inc.

Operations Support – Invoicing/Order Processing (JAFZA)

You must have a relevant chemistry/science degree, analytical equipment familiarity, lab experience, strong communication skills, and a proactive approach to problem-solving.

You will support laboratory projects using analytical techniques, maintain equipment, collaborate with teams, conduct studies, manage data, and prepare reports for clients.

Edinburgh

London

<div>
 We are seeking a highly motivated and detail-oriented individual to join our team as a Graduate Chemist / Chemist at our oilfield services Laboratories at NOV’s Flotta Test Facility in Orkney (UK). The successful candidate will be responsible for supporting laboratory-based work, consultancy, and site chemistry services for a diverse range of clients within the oil and gas, process and water treatment industries. The role would suit a detail-oriented team member to assist with various chemical analyses, research projects, and quality control processes. This entry-level position is ideal for recent graduates with a strong foundation in analytical chemistry who are eager to apply their knowledge and grow their career in a supportive environment. 
 Responsibilities : 
 <ul>
 <li>Provide laboratory support for all NOV UK (and further afield) enquiries/projects as required. </li>
 <li>Use analytical techniques and instrumentation such as gas chromatography (GC) / mass spectrometry (MS), high performance liquid chromatography (HPLC) and Infrared spectroscopy to investigate and measure chemical compositions. </li>
 <li>Contribute to the maintenance and calibration of laboratory equipment, ensuring proper functioning and adherence to quality standards. </li>
 <li>Collaborate with cross-functional teams to support the successful completion of projects within specified timelines and budget constraints. </li>
 <li>Assist in planning, coordinating, and conducting laboratory studies in accordance with NOV procedures and regulatory standards. </li>
 <li>Collaborate with the Chemistry team to develop detailed experimental procedures, sample preparation, analytical methods, and data analysis interrogation and reporting. </li>
 <li>Monitor and document study progress, including sample tracking, data collection, and analysis, while maintaining detailed records of all experimental procedures. </li>
 <li>Review and analyse study data, prepare comprehensive reports and summaries for clients. </li>
 </ul>
 Qualifications and experience : 
 <ul>
 <li>Chemistry / science degree in a relevant discipline. </li>
 <li>Familiarity with analytical equipment, method development, and data analysis. </li>
 <li>Some knowledge of different laboratory testing methods and relevant analytical techniques. </li>
 <li>Understanding of regulations and experience working in a laboratory is desirable. </li>
 <li>Strong organisational skills and the ability to multitask in a fast-paced environment. </li>
 <li>Excellent written and verbal communication skills, with the ability to present technical information effectively. </li>
 <li>Proficiency in using laboratory software and data analysis tools is desirable. </li>
 <li>A proactive and collaborative approach to problem-solving and project management. </li>
 </ul>
 This position offers an exciting opportunity for a dedicated individual to gain hands-on experience in an oilfield laboratory, while contributing to the advancement of scientific research and regulatory compliance. The role will include all relevant training, but some experience would be desirable. 
 If you are passionate about analytical chemistry, environmental science, and laboratory best practices, and are eager to develop your career in a dynamic and supportive environment, we encourage you to apply for this position.
</div> 
 
<div>
 Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success. 
 
 We Power the Industry that Powers the World 
 Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future. 
 
 Global Family 
 We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. 
 
 Purposeful Innovation 
 Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. 
 
 Service Above All 
 This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.
</div> 
 
<div>
 Corporate 
 
 Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.
</div>


 We are seeking a highly motivated and detail-oriented individual to join our team as a Graduate Chemist / Chemist at our oilfield services Laboratories at NOV’s Flotta Test Facility in Orkney (UK). The successful candidate will be responsible for supporting laboratory-based work, consultancy, and site chemistry services for a diverse range of clients within the oil and gas, process and water treatment industries. The role would suit a detail-oriented team member to assist with various chemical analyses, research projects, and quality control processes. This entry-level position is ideal for recent graduates with a strong foundation in analytical chemistry who are eager to apply their knowledge and grow their career in a supportive environment. 
 Responsibilities : 
 
  Provide laboratory support for all NOV UK (and further afield) enquiries/projects as required. 
  Use analytical techniques and instrumentation such as gas chromatography (GC) / mass spectrometry (MS), high performance liquid chromatography (HPLC) and Infrared spectroscopy to investigate and measure chemical compositions. 
  Contribute to the maintenance and calibration of laboratory equipment, ensuring proper functioning and adherence to quality standards. 
  Collaborate with cross-functional teams to support the successful completion of projects within specified timelines and budget constraints. 
  Assist in planning, coordinating, and conducting laboratory studies in accordance with NOV procedures and regulatory standards. 
  Collaborate with the Chemistry team to develop detailed experimental procedures, sample preparation, analytical methods, and data analysis interrogation and reporting. 
  Monitor and document study progress, including sample tracking, data collection, and analysis, while maintaining detailed records of all experimental procedures. 
  Review and analyse study data, prepare comprehensive reports and summaries for clients. 
 
 Qualifications and experience : 
 
  Chemistry / science degree in a relevant discipline. 
  Familiarity with analytical equipment, method development, and data analysis. 
  Some knowledge of different laboratory testing methods and relevant analytical techniques. 
  Understanding of regulations and experience working in a laboratory is desirable. 
  Strong organisational skills and the ability to multitask in a fast-paced environment. 
  Excellent written and verbal communication skills, with the ability to present technical information effectively. 
  Proficiency in using laboratory software and data analysis tools is desirable. 
  A proactive and collaborative approach to problem-solving and project management. 
 
 This position offers an exciting opportunity for a dedicated individual to gain hands-on experience in an oilfield laboratory, while contributing to the advancement of scientific research and regulatory compliance. The role will include all relevant training, but some experience would be desirable. 
 If you are passionate about analytical chemistry, environmental science, and laboratory best practices, and are eager to develop your career in a dynamic and supportive environment, we encourage you to apply for this position.
 


 Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success. 
  
  We Power the Industry that Powers the World 
  Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future. 
  
  Global Family 
  We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. 
  
  Purposeful Innovation 
  Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. 
  
  Service Above All 
  This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.
 


 Corporate 
  
  Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.


Graduate Chemist / Chemist (Orkney) - NOV Inc.

Graduate Chemist / Chemist (Orkney)

You need a BS in Electrical Engineering, skills in circuit design and PCB layout, experience with measurement tools, sensor tech knowledge, and strong time management and teamwork abilities.

You will research concepts, estimate workloads, design circuits, write firmware, validate products, and support MDT surface product lines, ensuring successful project execution and commercialization.

Austin

Dallas

Houston

<div>
 At NOV Energy Products and Services, we believe that we aim to deliver easy to use and reliable equipment to the industry that powers the world. Within our global team, an electrical engineer is a driver for technical excellence and key contributor to critical projects. 
 The key to success in this position is your ability to learn fast, passion for solving problems, superb teaming &amp; leadership skills. This position involves taking ideas to production and maintenance throughout the entire product lifecycle. The M/D Totco Surface Engineering team enables our customers to enhance their operations by providing the most advanced measurement devices, data acquisition &amp; control systems. Our team members are passionate about the pursuit of knowledge, new technologies, and the application of advanced engineering and scientific principles to meet our customer’s needs. This is your chance to have a great career in an environment that focuses on personnel development, promotes team building, and has a variety of growth opportunities. 
 WORK DAY 
 <ul>
 <li>Contribute to understanding the feasibility of new ideas &amp; conducting research to develop concepts for achieving project objectives. Stays informed and knowledgeable of current and future engineering/technology trends in their area of engineering discipline responsibility. Work with project managers to accurately estimate individual work efforts, support overall project planning, create defining technical project documentation, manage risk of the project. </li>
 <li>Contribute to the new product development, analysis &amp; simulation of circuits, PCB layout design, writing firmware, lab testing PCBs &amp; systems </li>
 <li>Contribute to field testing / design validation of products at test sites &amp; customer industrial sites </li>
 <li>Contribute to commercialization activities, product/manufacturing/test documentation </li>
 <li>Contribute to the ongoing support of all MDT surface product lines: industrial sensors, gas detection, data acquisition, &amp; controls. </li>
 </ul>
 Competencies / Education 
 <ul>
 <li>Desired: BS Degree in Electrical Engineering / demonstrated abilities in analog &amp; digital circuit design / PCB layout experience (Altium or similar) / ability to utilize measurement devices: DMM, oscilloscopes, spectrum &amp; logic analyzers/ understanding of sensor technologies / time management / teaming skills </li>
 </ul>
 Beneficial: Firmware and real-time programming experience / Product lifecycle management / designing electronics to meet standards UL &amp; EMC / JIRA
</div> 
 
<div>
 Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success. 
 
 We Power the Industry that Powers the World 
 Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future. 
 
 Global Family 
 We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. 
 
 Purposeful Innovation 
 Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. 
 
 Service Above All 
 This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.
</div> 
 
<div>
 Corporate 
 
 Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.
</div>


 At NOV Energy Products and Services, we believe that we aim to deliver easy to use and reliable equipment to the industry that powers the world. Within our global team, an electrical engineer is a driver for technical excellence and key contributor to critical projects. 
 The key to success in this position is your ability to learn fast, passion for solving problems, superb teaming & leadership skills. This position involves taking ideas to production and maintenance throughout the entire product lifecycle. The M/D Totco Surface Engineering team enables our customers to enhance their operations by providing the most advanced measurement devices, data acquisition & control systems. Our team members are passionate about the pursuit of knowledge, new technologies, and the application of advanced engineering and scientific principles to meet our customer’s needs. This is your chance to have a great career in an environment that focuses on personnel development, promotes team building, and has a variety of growth opportunities. 
 WORK DAY 
 
  Contribute to understanding the feasibility of new ideas & conducting research to develop concepts for achieving project objectives. Stays informed and knowledgeable of current and future engineering/technology trends in their area of engineering discipline responsibility. Work with project managers to accurately estimate individual work efforts, support overall project planning, create defining technical project documentation, manage risk of the project. 
  Contribute to the new product development, analysis & simulation of circuits, PCB layout design, writing firmware, lab testing PCBs & systems 
  Contribute to field testing / design validation of products at test sites & customer industrial sites 
  Contribute to commercialization activities, product/manufacturing/test documentation 
  Contribute to the ongoing support of all MDT surface product lines: industrial sensors, gas detection, data acquisition, & controls. 
 
 Competencies / Education 
 
  Desired: BS Degree in Electrical Engineering / demonstrated abilities in analog & digital circuit design / PCB layout experience (Altium or similar) / ability to utilize measurement devices: DMM, oscilloscopes, spectrum & logic analyzers/ understanding of sensor technologies / time management / teaming skills 
 
 Beneficial: Firmware and real-time programming experience / Product lifecycle management / designing electronics to meet standards UL & EMC / JIRA
 


 Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success. 
  
  We Power the Industry that Powers the World 
  Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future. 
  
  Global Family 
  We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. 
  
  Purposeful Innovation 
  Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. 
  
  Service Above All 
  This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.
 


 Corporate 
  
  Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.


Electrical Engineer - NOV Inc.

Electrical Engineer

You need a high school diploma, 1-3 years of customer service experience, strong computer skills (Excel, Word, Outlook, JD Edwards), excellent communication, and organizational abilities.

You will communicate professionally with customers, manage orders, resolve issues, track quotes, ensure compliance, and maintain records while proactively addressing customer needs and expectations.

<div>
 Job Summary 
 The Customer Service Representative (CSR) is part of a NOV Brandt team that is committed to meeting or exceeding the needs and expectations of our customers. The CSR is responsible for the day-to-day relationship with our customers. Responsible for quote and order entry of NOV Brandt products. 
 RESPONSIBILITIES 
 Communicate with customers, coworkers, and other department in a professional, courteous, and friendly way (applies to all communication; written, verbal as well as in person) 
 Reply to customers within 24 hours to all requests to confirm we are working on their request. 
 <ul>
 <li>Applies to all communication, email, phone, voicemail, fax etc. </li>
 <li>Applies to questions; RFQ, PO, update requests and general questions. </li>
 <li>Confirm receipt and give an estimate of when you will reply with answer. </li>
 </ul>
 Perform customer (3 rd party and Inter-co) sales and support duties as assigned to ensure the effective sales and delivery of NOV Brandt products. This includes, but not limited to: 
 <ul>
 <li>Respond to all customer requests for quote of Brandt equipment, spare parts and screens as assigned. </li>
 <li>Process all purchase orders for equipment, spare parts and screens as assigned. </li>
 <li>Expediting of orders within the Customer Service group. </li>
 <li>Act as a liaison with customer to resolve any discrepancies or issues. </li>
 <li>Proactively manage customer expectations </li>
 <li>Responsible for all customer satisfaction from RFQ to invoice </li>
 <li>Review all inquiries and orders to ensure legal and export compliance. </li>
 <li>Communicate with all departments to ensure all functions are coordinated including inventory, accounting, logistics, etc. </li>
 <li>Maintain and file copies of orders according to company standards. </li>
 <li>Work with Quality Control to ensure that all requirements under the QMS are fulfilled. </li>
 <li>Process Material Return Authorizations with management approval </li>
 <li>Help resolve Accounts Receivable issues. </li>
 <li>Participate in training and development classes as assigned; Training is to be determined by the Supervisor as the need arises. </li>
 <li>Any other duties and tasks as assigned by supervisor or manager. </li>
 </ul>
 Review and process Sales Orders based on customer PO. Review must look for discrepancies that may create problems for a smooth process of order. (24 hours to get SO created in JDE) 
 <ul>
 <li>Customer PO number must be correct on Sales Order </li>
 <li>Check that price, delivery, quantity, and unit of measure agrees with quote. </li>
 <li>Freight Terms same as on NOV Sales Quote </li>
 <li>Review what documentation is asked for in customer PO. </li>
 <li>Check for any certificate requirements. </li>
 <li>Look out for terms that cannot be fulfilled as in penalties, door to door requirements etc. </li>
 <li>Check for US Export Compliance; final destination and boycott/anti-boycott regulation. </li>
 <li>Communicate with Supervisor, Manager or Legal if necessary. </li>
 </ul>
 Manage your customer needs and expectations by proactively reviewing open orders. 
 <ul>
 <li>Review open order report on a weekly basis. </li>
 <li>Update JDE if orders are past due. </li>
 <li>Communicate with buyer/expediter to alert that order is late. </li>
 <li>Proactively inform customer of delays and changes to promised delivery date. </li>
 <li>Follow up on expiring quotes. </li>
 <li>Maintain customer file (Buyer contact information) </li>
 <li>Set up a back-up CSR and email notification when you are out of office. </li>
 </ul>
 NOTE : 
 <ul>
 <li>Customer Service Representatives could be required to work beyond the minimum 40-hour work week to ensure all schedules and communications are completed in a timely manner. </li>
 <li>The employee will be required to demonstrate minimum acceptable skills. (See attached Job Analysis) </li>
 <li>The company has the right to change and/or add to a job description if they determine that it is necessary. </li>
 </ul>
 BEHAVIORAL SKILLS/COMPETENCIES REQUIRED 
 <div>
 <ul>
 <li>High School Diploma or G.E.D. equivalent </li>
 </ul>
 <ul>
 <li>Computer Experience. Software to include Microsoft Office and Oracle JD Edwards preferred. </li>
 </ul>
 <ul>
 <li>Excellent written and oral communication skills. </li>
 </ul>
 <ul>
 <li>High level of organizational skills and attention to detail </li>
 </ul>
 <ul>
 <li>Customer Service Experience </li>
 </ul>
 <ul>
 <li>Minimum of 45 WPM typing speed required. </li>
 </ul>
 <ul>
 <li>Ability to prioritize and work on multiple projects. </li>
 </ul>
 <ul>
 <li>Ability to work in a fast-paced environment </li>
 </ul>
 </div>
 EDUCATIONAL QUALIFICATION &amp; EXPERIENCE REQUIRED 
 Essential 
 <ul>
 <li>High School Diploma or Equivalent is required. </li>
 <li>1 - 3 years Customer Service -related experience in Oil field, preferred. </li>
 <li>JD Edwards ERP system experience preferred, </li>
 <li>Must have strong computer skills including using Microsoft Excel, Word, and Outlook </li>
 <li>Strong organization skills </li>
 <li>Excellent communication and listening skills. </li>
 <li>English Speaking </li>
 </ul>
 Desirable 
 <ul>
 <li>Bachelor’s or associate degree/diploma in a technical field or equivalent work experience </li>
 <li>Solids Control Experience </li>
 <li>Knowledge of Solids Control Equipment an asset.</li>
 </ul>
</div> 
 
<div>
 Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success. 
 
 We Power the Industry that Powers the World 
 Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future. 
 
 Global Family 
 We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. 
 
 Purposeful Innovation 
 Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. 
 
 Service Above All 
 This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.
</div>
 
<div></div>


 Job Summary 
 The Customer Service Representative (CSR) is part of a NOV Brandt team that is committed to meeting or exceeding the needs and expectations of our customers. The CSR is responsible for the day-to-day relationship with our customers. Responsible for quote and order entry of NOV Brandt products. 
 RESPONSIBILITIES 
 Communicate with customers, coworkers, and other department in a professional, courteous, and friendly way (applies to all communication; written, verbal as well as in person) 
 Reply to customers within 24 hours to all requests to confirm we are working on their request. 
 
  Applies to all communication, email, phone, voicemail, fax etc. 
  Applies to questions; RFQ, PO, update requests and general questions. 
  Confirm receipt and give an estimate of when you will reply with answer. 
 
 Perform customer (3 rd party and Inter-co) sales and support duties as assigned to ensure the effective sales and delivery of NOV Brandt products. This includes, but not limited to: 
 
  Respond to all customer requests for quote of Brandt equipment, spare parts and screens as assigned. 
  Process all purchase orders for equipment, spare parts and screens as assigned. 
  Expediting of orders within the Customer Service group. 
  Act as a liaison with customer to resolve any discrepancies or issues. 
  Proactively manage customer expectations 
  Responsible for all customer satisfaction from RFQ to invoice 
  Review all inquiries and orders to ensure legal and export compliance. 
  Communicate with all departments to ensure all functions are coordinated including inventory, accounting, logistics, etc. 
  Maintain and file copies of orders according to company standards. 
  Work with Quality Control to ensure that all requirements under the QMS are fulfilled. 
  Process Material Return Authorizations with management approval 
  Help resolve Accounts Receivable issues. 
  Participate in training and development classes as assigned; Training is to be determined by the Supervisor as the need arises. 
  Any other duties and tasks as assigned by supervisor or manager. 
 
 Review and process Sales Orders based on customer PO. Review must look for discrepancies that may create problems for a smooth process of order. (24 hours to get SO created in JDE) 
 
  Customer PO number must be correct on Sales Order 
  Check that price, delivery, quantity, and unit of measure agrees with quote. 
  Freight Terms same as on NOV Sales Quote 
  Review what documentation is asked for in customer PO. 
  Check for any certificate requirements. 
  Look out for terms that cannot be fulfilled as in penalties, door to door requirements etc. 
  Check for US Export Compliance; final destination and boycott/anti-boycott regulation. 
  Communicate with Supervisor, Manager or Legal if necessary. 
 
 Manage your customer needs and expectations by proactively reviewing open orders. 
 
  Review open order report on a weekly basis. 
  Update JDE if orders are past due. 
  Communicate with buyer/expediter to alert that order is late. 
  Proactively inform customer of delays and changes to promised delivery date. 
  Follow up on expiring quotes. 
  Maintain customer file (Buyer contact information) 
  Set up a back-up CSR and email notification when you are out of office. 
 
 NOTE : 
 
  Customer Service Representatives could be required to work beyond the minimum 40-hour work week to ensure all schedules and communications are completed in a timely manner. 
  The employee will be required to demonstrate minimum acceptable skills. (See attached Job Analysis) 
  The company has the right to change and/or add to a job description if they determine that it is necessary. 
 
 BEHAVIORAL SKILLS/COMPETENCIES REQUIRED 
 
  
   High School Diploma or G.E.D. equivalent 
  
  
   Computer Experience. Software to include Microsoft Office and Oracle JD Edwards preferred. 
  
  
   Excellent written and oral communication skills. 
  
  
   High level of organizational skills and attention to detail 
  
  
   Customer Service Experience 
  
  
   Minimum of 45 WPM typing speed required. 
  
  
   Ability to prioritize and work on multiple projects. 
  
  
   Ability to work in a fast-paced environment 
  
 
 EDUCATIONAL QUALIFICATION & EXPERIENCE REQUIRED 
 Essential 
 
  High School Diploma or Equivalent is required. 
  1 - 3 years Customer Service -related experience in Oil field, preferred. 
  JD Edwards ERP system experience preferred, 
  Must have strong computer skills including using Microsoft Excel, Word, and Outlook 
  Strong organization skills 
  Excellent communication and listening skills. 
  English Speaking 
 
 Desirable 
 
  Bachelor’s or associate degree/diploma in a technical field or equivalent work experience 
  Solids Control Experience 
  Knowledge of Solids Control Equipment an asset.
 
 


 Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success. 
  
  We Power the Industry that Powers the World 
  Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future. 
  
  Global Family 
  We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. 
  
  Purposeful Innovation 
  Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. 
  
  Service Above All 
  This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.




NOV Inc.

navigation.mission

sidebar.links