Wellbeing policy

Mental health first aiders

Flexi-time 

Flexible working 

Long service recognition 

Mental health first aiders - we provide mental health firsts aiders to support you and your family if you need any help at all. These are fully trained individuals who can support you through challenging times.

Wellbeing policy - our wellbeing policy has a different focus each month. Whether that is financial support or yoga classes on site, we prioritise the key areas of wellbeing and support the physical, mental, emotional and financial aspects of our associates' health.

Long service recognition - we would certainly not be the organisation we are today without all of our outstanding associates. We love to celebrate the long-standing work of associates who have been with us from 5 years and are proud to have some individuals who are celebrating 30 and even 40 years with Owen Mumford.

Flexible working - we recognise that not all associates are able to work full time standard hours and so we our flexible working arrangement means that associates can request working patterns that support their individual needs.

Flexi-time - we work with a flexi-time policy that allows associates to choose their hours between 7am and 7pm around core company hours. This gives the flexibility to choose working times that fit around family and personal commitments.

Large

We are an industry leader in the medical device market with a diverse product range including advanced automatic injection devices for drug delivery and innovative blood sampling products including lancets, lancing devices and safety lancets.

Established in 1952 by Ivan Owen and John Mumford, we have 70 years of experience with offices, manufacturing sites and distributors located around the globe. Our corporate headquarters are located in Woodstock, Oxford UK.

We are dedicated to providing innovative healthcare solutions for the management of a variety of medical conditions. With one of the most advanced global research, design and manufacturing capabilities that delivers innovation successfully to improve quality of life, encourage patient compliance, prevent infection and reduce healthcare costs; making a world of difference to a world of people.

Manufacturing & Electronics

Owen Mumford

Manufacturing

Making a world of difference to a world of people.

You need solid PC hardware skills, knowledge of server environments, AD, Microsoft OS, networking basics, and experience in IT support, ticketing systems, and Microsoft 365, ideally in regulated settings.

You will monitor ITSM tickets, provide 1st line support, manage hardware and software deployments, ensure compliance, and assist with user management in Active Directory, including out-of-hours support.

Software Engineering

IT & Cybersecurity

Owen Mumford are looking to hire a talented 1st Line Support Engineer! Could this be your next role? Scope: The 1st Line Support Engineer is responsible for assisting the IT Service Desk Team Lead in delivering a first-class support service to the associates of Owen Mumford. Acting primarily in a 1st line support capacity, resolving issues in person, over the phone or via remote connectivity. The role is varied and requires a real team player who has the ability to manage their time efficiently and prioritise or escalate technical issues to ensure a prompt closure. (This role will be dual sited across Chipping Norton & Witney) Key Responsibilities: * Daily monitoring of the IT Service Management (ITSM) system, ensuring all aspects of the Incident Management process are followed. * Constant monitoring of any unclaimed tickets and changes, in the ITSM, to ensure all calls are allocated within the defined SLA. * Providing 1st line technical support for all OM offices and associates around the globe. * To maintain a high degree of customer service when responding to tickets. * To take ownership of support issues and seek closure ensuring all relevant support procedures are followed. * Escalation of more complex calls to the relevant IT team member. * Installation configuration and deployment of new and existing hardware in line with defined procedures. * Installation configuration and deployment of new and existing software in line with defined procedures. * Ensure all activities undertaken are in compliance with company SOPs and Work Instructions and in accordance with ISO 13485 and CFR 820. * Ensure the Service Desk Team Lead is made aware of key support issues and trends identified in the ITSM. * Active Directory for Users & Computers management in line with defined departmental processes. * Assist with the ongoing management of the Hardware Asset Register. * Participation in the out of hours support rota and provide out of hours support as and when required by the business. To be successful in this role, you will need: Essential * A good understanding of PC hardware. * A good understanding of server environments and Active Directory. * A basic understanding of networking & routing (Cabling/Switches/TCPIP/DHCP/DNS). * Strong knowledge of Microsoft Desktop operating systems (Windows 10 & Windows 11). * A basic understanding of Microsoft Server Operating Systems (2019 & 2022). * Active directory. * File and folder permissions. Desirable * Recent experience in a similar IT support role with end user facing responsibilities, ideally within a regulated environment. * Previous 1st line support experience or equivalent. * Previous experience of ticket logging systems and remote support tools. * Knowledge of Microsoft 365. * An understanding of the principles of ITIL & Cyber Essentials. What will we give you? You will be joining a successful, privately owned industry leader who are constantly innovating and looking to improve lives, empower patients and relieve the pressure on healthcare professionals. We invest heavily in our staff and offer a competitive salary and benefits package along with the opportunity to develop within the business * 25 days annual leave (with the opportunity to earn loyalty days with length of service) * Holiday purchase scheme (up to 10 days purchased per holiday year) * Enhanced Family Friendly Policies * Enhanced Sickness Pay * Group Life Insurance * BUPA Private Medical Care * Cycle2Work Scheme * Electric Car Scheme * Wellbeing initiatives and support * Annual company bonus * Free parking, free tea & coffee, free fruit About us: Owen Mumford is a global leader in medical device design and manufacture. For over 70 years we have been inventing life-enhancing devices that are tested and proven to deliver an industry benchmark in the safety, accuracy and comfort of medication administration. This strong heritage is the springboard for our future as we help to shape the progress of the healthcare industry by bringing pioneering concepts and solutions to life in an accountable and sustainable way. Headquartered in the UK, Owen Mumford is a family-run business with a large global presence across North America, EMEA and APAC. Owen Mumford is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. Every job offer is subject to satisfactory references and compliance with vetting requirements applicable to the job role.

Owen Mumford are looking to hire a talented 1st Line Support Engineer! Could this be your next role?Scope:The 1st Line Support Engineer is responsible for assisting the IT Service Desk Team Lead in delivering a first-class support service to the associates of Owen Mumford.Acting primarily in a 1st line support capacity, resolving issues in person, over the phone or via remote connectivity. The role is varied and requires a real team player who has the ability to manage their time efficiently and prioritise or escalate technical issues to ensure a prompt closure.(This role will be dual sited across Chipping Norton & Witney)Key Responsibilities: * Daily monitoring of the IT Service Management (ITSM) system, ensuring all aspects of the Incident Management process are followed. * Constant monitoring of any unclaimed tickets and changes, in the ITSM, to ensure all calls are allocated within the defined SLA. * Providing 1st line technical support for all OM offices and associates around the globe. * To maintain a high degree of customer service when responding to tickets. * To take ownership of support issues and seek closure ensuring all relevant support procedures are followed. * Escalation of more complex calls to the relevant IT team member. * Installation configuration and deployment of new and existing hardware in line with defined procedures. * Installation configuration and deployment of new and existing software in line with defined procedures. * Ensure all activities undertaken are in compliance with company SOPs and Work Instructions and in accordance with ISO 13485 and CFR 820. * Ensure the Service Desk Team Lead is made aware of key support issues and trends identified in the ITSM. * Active Directory for Users & Computers management in line with defined departmental processes. * Assist with the ongoing management of the Hardware Asset Register. * Participation in the out of hours support rota and provide out of hours support as and when required by the business.To be successful in this role, you will need:Essential * A good understanding of PC hardware. * A good understanding of server environments and Active Directory. * A basic understanding of networking & routing (Cabling/Switches/TCPIP/DHCP/DNS). * Strong knowledge of Microsoft Desktop operating systems (Windows 10 & Windows 11). * A basic understanding of Microsoft Server Operating Systems (2019 & 2022). * Active directory. * File and folder permissions.Desirable * Recent experience in a similar IT support role with end user facing responsibilities, ideally within a regulated environment. * Previous 1st line support experience or equivalent. * Previous experience of ticket logging systems and remote support tools. * Knowledge of Microsoft 365. * An understanding of the principles of ITIL & Cyber Essentials.What will we give you?You will be joining a successful, privately owned industry leader who are constantly innovating and looking to improve lives, empower patients and relieve the pressure on healthcare professionals. We invest heavily in our staff and offer a competitive salary and benefits package along with the opportunity to develop within the business * 25 days annual leave (with the opportunity to earn loyalty days with length of service) * Holiday purchase scheme (up to 10 days purchased per holiday year) * Enhanced Family Friendly Policies * Enhanced Sickness Pay * Group Life Insurance * BUPA Private Medical Care * Cycle2Work Scheme * Electric Car Scheme * Wellbeing initiatives and support * Annual company bonus * Free parking, free tea & coffee, free fruitAbout us:Owen Mumford is a global leader in medical device design and manufacture. For over 70 years we have been inventing life-enhancing devices that are tested and proven to deliver an industry benchmark in the safety, accuracy and comfort of medication administration. This strong heritage is the springboard for our future as we help to shape the progress of the healthcare industry by bringing pioneering concepts and solutions to life in an accountable and sustainable way. Headquartered in the UK, Owen Mumford is a family-run business with a large global presence across North America, EMEA and APAC.Owen Mumford is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. Every job offer is subject to satisfactory references and compliance with vetting requirements applicable to the job role.

1st Line Support Engineer - Owen Mumford

&lt;p&gt;Owen Mumford are looking to hire a talented 1st Line Support Engineer! Could this be your next role?&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Scope:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;The 1st Line Support Engineer is responsible for assisting the IT Service Desk Team Lead in delivering a first-class support service to the associates of Owen Mumford.&lt;/p&gt;&lt;p&gt;Acting primarily in a 1st line support capacity, resolving issues in person, over the phone or via remote connectivity. The role is varied and requires a real team player who has the ability to manage their time efficiently and prioritise or escalate technical issues to ensure a prompt closure.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;(This role will be dual sited across Chipping Norton &amp;amp; Witney)&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Key Responsibilities: &lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Daily monitoring of the IT Service Management (ITSM) system, ensuring all aspects of the Incident Management process are followed.&lt;/li&gt;&lt;li&gt;Constant monitoring of any unclaimed tickets and changes, in the ITSM, to ensure all calls are allocated within the defined SLA.&lt;/li&gt;&lt;li&gt;Providing 1st line technical support for all OM offices and associates around the globe.&lt;/li&gt;&lt;li&gt;To maintain a high degree of customer service when responding to tickets.&lt;/li&gt;&lt;li&gt;To take ownership of support issues and seek closure ensuring all relevant support procedures are followed.&lt;/li&gt;&lt;li&gt;Escalation of more complex calls to the relevant IT team member.&lt;/li&gt;&lt;li&gt;Installation configuration and deployment of new and existing hardware in line with defined procedures.&lt;/li&gt;&lt;li&gt;Installation configuration and deployment of new and existing software in line with defined procedures.&lt;/li&gt;&lt;li&gt;Ensure all activities undertaken are in compliance with company SOPs and Work Instructions and in accordance with ISO 13485 and CFR 820.&lt;/li&gt;&lt;li&gt;Ensure the Service Desk Team Lead is made aware of key support issues and trends identified in the ITSM.&lt;/li&gt;&lt;li&gt;Active Directory for Users &amp;amp; Computers management in line with defined departmental processes.&lt;/li&gt;&lt;li&gt;Assist with the ongoing management of the Hardware Asset Register.&lt;/li&gt;&lt;li&gt;Participation in the out of hours support rota and provide out of hours support as and when required by the business.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt; &lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;To be successful in this role, you will need: &lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Essential&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;A good understanding of PC hardware.&lt;/li&gt;&lt;li&gt;A good understanding of server environments and Active Directory.&lt;/li&gt;&lt;li&gt;A basic understanding of networking &amp;amp; routing (Cabling/Switches/TCPIP/DHCP/DNS).&lt;/li&gt;&lt;li&gt;Strong knowledge of Microsoft Desktop operating systems (Windows 10 &amp;amp; Windows 11).&lt;/li&gt;&lt;li&gt;A basic understanding of Microsoft Server Operating Systems (2019 &amp;amp; 2022).&lt;/li&gt;&lt;li&gt;Active directory.&lt;/li&gt;&lt;li&gt;File and folder permissions.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;&lt;strong&gt; Desirable&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Recent experience in a similar IT support role with end user facing responsibilities, ideally within a regulated environment.&lt;/li&gt;&lt;li&gt;Previous 1st line support experience or equivalent.&lt;/li&gt;&lt;li&gt;Previous experience of ticket logging systems and remote support tools.&lt;/li&gt;&lt;li&gt;Knowledge of Microsoft 365.&lt;/li&gt;&lt;li&gt;An understanding of the principles of ITIL &amp;amp; Cyber Essentials.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;What will we give you?&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;You will be joining a successful, privately owned industry leader who are constantly innovating and looking to improve lives, empower patients and relieve the pressure on healthcare professionals. We invest heavily in our staff and offer a competitive salary and benefits package along with the opportunity to develop within the business&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;25 days annual leave (with the opportunity to earn loyalty days with length of service)&lt;/strong&gt;&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Holiday purchase scheme (up to 10 days purchased per holiday year) &lt;/strong&gt;&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Enhanced Family Friendly Policies&lt;/strong&gt;&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Enhanced Sickness Pay&lt;/strong&gt;&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Group Life Insurance&lt;/strong&gt;&lt;/li&gt;&lt;li&gt;&lt;strong&gt;BUPA Private Medical Care&lt;/strong&gt;&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Cycle2Work Scheme&lt;/strong&gt;&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Electric Car Scheme&lt;/strong&gt;&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Wellbeing initiatives and support&lt;/strong&gt;&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Annual company bonus&lt;/strong&gt;&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Free parking, free tea &amp;amp; coffee, free fruit&lt;/strong&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;About us:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Owen Mumford is a global leader in medical device design and manufacture. For over 70 years we have been inventing life-enhancing devices that are tested and proven to deliver an industry benchmark in the safety, accuracy and comfort of medication administration. This strong heritage is the springboard for our future as we help to shape the progress of the healthcare industry by bringing pioneering concepts and solutions to life in an accountable and sustainable way. Headquartered in the UK, Owen Mumford is a family-run business with a large global presence across North America, EMEA and APAC.&lt;/p&gt;&lt;p&gt;Owen Mumford is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. Every job offer is subject to satisfactory references and compliance with vetting requirements applicable to the job role.&lt;/p&gt;