Medium

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost, and optimize customer experience in an unprecedented way.

Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers.

Trusted by over 700 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide.



Technology

parcelLab

We bring people and brands closer together 📦

You need a degree in Computer Science, 4+ years in software development, proficiency in Python/Django/FastAPI, modern tech stack experience, and strong problem-solving skills. English fluency required.

You will design scalable backend apps, develop frontend features, implement CI/CD, conduct code reviews, support migrations, and engage with stakeholders to enhance integration processes.

Software Engineering

IT & Cybersecurity

Munich

parcelLab, the leading Post-Purchase Experience platform, is growing internationally. We're looking for the best talent from across the world to help us bring people and brands closer together. As a forward-thinking organization that values innovation, collaboration, and a strong product focus, we are looking for candidates experienced in Python, Django, or other popular full-stack frameworks, and a passion for delivering high-quality, user-centered software solutions. You will be joining our Engineering team as a Senior Python Engineer. In this role, you will build the systems that power pre-checkout, delivery and returns experiences for more than 550 brands worldwide. As a digital-first company, we offer greater flexibility in working location. Therefore, you can work from our office in Munich (HQ) or remotely within the Germany / Europe. Responsibilities * Design, develop, and optimize scalable backend applications using modern technologies and frameworks, such as Python, Django, REST/GraphQL APIs, Job Queues, and various databases * Implement and maintain user-centric frontend-side features using modern frameworks and tools and automated testing frameworks. * Participate in modern development processes and best practices, including CI/CD, code quality checks, test automation, and infrastructure as code. * Actively contribute to code reviews. * Participate in cross-functional team meetings to gather requirements, provide technical insights, and drive product development. * Design and develop tools to simplify and enhance customer integration processes, ensuring a seamless experience for stakeholders. * Support and execute migrations from legacy systems to our new platform, focusing on data integrity, minimal disruption, and scalability. * Engage with external stakeholders in technical discussions to facilitate onboardings, address integration challenges. * Stay up-to-date with the latest industry trends, technologies, and best practices to maintain the competitive edge of our product offerings. Requirements * Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field * At least 4 years of professional experience in software development, preferably with a focus on product engineering and highly scalable systems * Proficient in Python, Django or FastAPI, or comparable stacks (e.g. Java, modern PHP, Ruby or Typescript) * Strong experience with modern technologies, such as REST/GraphQL APIs, SQL, MongoDB, AWS, Terraform, and GitHub Actions * Ability to work independently and as part of a team, with a strong commitment to a product-focused mindset * Excellent problem-solving, critical thinking, and communication skills * Fluent in English; proficiency in German is a plus About ParcelLab We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for 550+ brands worldwide, including IKEA, Bose, Puma, Lidl, Farfetch and Nespresso. With offices in Munich, London and Boston, we have been highlighted by the Financial Times as one of the fastest-growing technology companies in Europe in 2021. It’s all in a day’s work for us: * Monitor over six million shipments per day * Now actively managing operations experiences in 153 countries across the globe * Send around thirteen million pro-active, personalized, event-driven emails * Shipping data comes from more than 150+ carriers worldwide, including DHL, FedEx & DPD * Creating over 40 million reasons for people to fall in love with brands each day For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy. Perks & Benefits 🧠 Plenty of room for your own ideas...space to try, fail and learn! 🛳 Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities 🏝 Equipped with the latest MacBook or PC, as a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead, and we’ll help cover the costs 🚀 Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses, available budgets for further training and access to LinkedIn Learning 🧘🏽‍♀️ Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform TELUS.health 🎉 Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites 🌏 Be part of a motivated, diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor, you’ll love working here! Equal Opportunities parcelLab is an Equal Opportunities Employer. We live the motto always joy, always team, always equality, which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience. Come be part of our growth – contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.

parcelLab, the leading Post-Purchase Experience platform, is growing internationally. We're looking for the best talent from across the world to help us bring people and brands closer together.As a forward-thinking organization that values innovation, collaboration, and a strong product focus, we are looking for candidates experienced in Python, Django, or other popular full-stack frameworks, and a passion for delivering high-quality, user-centered software solutions. You will be joining our Engineering team as a Senior Python Engineer. In this role, you will build the systems that power pre-checkout, delivery and returns experiences for more than 550 brands worldwide.As a digital-first company, we offer greater flexibility in working location. Therefore, you can work from our office in Munich (HQ) or remotely within the Germany / Europe.Responsibilities * Design, develop, and optimize scalable backend applications using modern technologies and frameworks, such as Python, Django, REST/GraphQL APIs, Job Queues, and various databases * Implement and maintain user-centric frontend-side features using modern frameworks and tools and automated testing frameworks. * Participate in modern development processes and best practices, including CI/CD, code quality checks, test automation, and infrastructure as code. * Actively contribute to code reviews. * Participate in cross-functional team meetings to gather requirements, provide technical insights, and drive product development. * Design and develop tools to simplify and enhance customer integration processes, ensuring a seamless experience for stakeholders. * Support and execute migrations from legacy systems to our new platform, focusing on data integrity, minimal disruption, and scalability. * Engage with external stakeholders in technical discussions to facilitate onboardings, address integration challenges. * Stay up-to-date with the latest industry trends, technologies, and best practices to maintain the competitive edge of our product offerings.      Requirements * Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field * At least 4 years of professional experience in software development, preferably with a focus on product engineering and highly scalable systems * Proficient in Python, Django or FastAPI, or comparable stacks (e.g. Java, modern PHP, Ruby or Typescript) * Strong experience with modern technologies, such as REST/GraphQL APIs, SQL, MongoDB, AWS, Terraform, and GitHub Actions * Ability to work independently and as part of a team, with a strong commitment to a product-focused mindset * Excellent problem-solving, critical thinking, and communication skills * Fluent in English; proficiency in German is a plus      About ParcelLabWe bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for 550+ brands worldwide, including IKEA, Bose, Puma, Lidl, Farfetch and Nespresso.With offices in Munich, London and Boston, we have been highlighted by the Financial Times as one of the fastest-growing technology companies in Europe in 2021.It’s all in a day’s work for us: * Monitor over six million shipments per day * Now actively managing operations experiences in 153 countries across the globe * Send around thirteen million pro-active, personalized, event-driven emails * Shipping data comes from more than 150+ carriers worldwide, including DHL, FedEx & DPD * Creating over 40 million reasons for people to fall in love with brands each day      For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.Perks & Benefits🧠 Plenty of room for your own ideas...space to try, fail and learn!🛳 Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities🏝 Equipped with the latest MacBook or PC, as a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead, and we’ll help cover the costs🚀 Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses, available budgets for further training and access to LinkedIn Learning🧘🏽‍♀️ Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform TELUS.health🎉 Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites🌏 Be part of a motivated, diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor, you’ll love working here!Equal OpportunitiesparcelLab is an Equal Opportunities Employer. We live the motto always joy, always team, always equality, which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience.Come be part of our growth – contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.

Senior Python Engineer - parcelLab

München, Bayern, Deutschland

parcelLab, the leading Post-Purchase Experience platform, is growing internationally. We're looking for the best talent from across the world to help us bring people and brands closer together.&lt;br&gt;&lt;br&gt;As a forward-thinking organization that values innovation, collaboration, and a strong product focus, we are looking for candidates experienced in Python, Django, or other popular full-stack frameworks, and a passion for delivering high-quality, user-centered software solutions. You will be joining our Engineering team as a &lt;strong&gt;Senior Python Engineer&lt;/strong&gt;. In this role, you will build the systems that power pre-checkout, delivery and returns experiences for more than 550 brands worldwide.&lt;br&gt;&lt;br&gt;As a digital-first company, we offer greater flexibility in working location. Therefore, you can work from our office in &lt;strong&gt;Munich (HQ)&lt;/strong&gt; or &lt;strong&gt;remotely within the Germany / Europe.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Design, develop, and optimize scalable backend applications using modern technologies and frameworks, such as Python, Django, REST/GraphQL APIs, Job Queues, and various databases&lt;/li&gt;&lt;li&gt;Implement and maintain user-centric frontend-side features using modern frameworks and tools and automated testing frameworks.&lt;/li&gt;&lt;li&gt;Participate in modern development processes and best practices, including CI/CD, code quality checks, test automation, and infrastructure as code.&lt;/li&gt;&lt;li&gt;Actively contribute to code reviews.&lt;/li&gt;&lt;li&gt;Participate in cross-functional team meetings to gather requirements, provide technical insights, and drive product development.&lt;/li&gt;&lt;li&gt;Design and develop tools to simplify and enhance customer integration processes, ensuring a seamless experience for stakeholders.&lt;/li&gt;&lt;li&gt;Support and execute migrations from legacy systems to our new platform, focusing on data integrity, minimal disruption, and scalability.&lt;/li&gt;&lt;li&gt;Engage with external stakeholders in technical discussions to facilitate onboardings, address integration challenges.&lt;/li&gt;&lt;li&gt;Stay up-to-date with the latest industry trends, technologies, and best practices to maintain the competitive edge of our product offerings.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Requirements&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field&lt;/li&gt;&lt;li&gt;At least 4 years of professional experience in software development, preferably with a focus on product engineering and highly scalable systems&lt;/li&gt;&lt;li&gt;Proficient in Python, Django or FastAPI, or comparable stacks (e.g. Java, modern PHP, Ruby or Typescript)&lt;/li&gt;&lt;li&gt;Strong experience with modern technologies, such as REST/GraphQL APIs, SQL, MongoDB, AWS, Terraform, and GitHub Actions&lt;/li&gt;&lt;li&gt;Ability to work independently and as part of a team, with a strong commitment to a product-focused mindset&lt;/li&gt;&lt;li&gt;Excellent problem-solving, critical thinking, and communication skills&lt;/li&gt;&lt;li&gt;Fluent in English; proficiency in German is a plus&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;About ParcelLab&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for 550+ brands worldwide, including IKEA, Bose, Puma, Lidl, Farfetch and Nespresso.&lt;br&gt;&lt;br&gt;With offices in Munich, London and Boston, we have been highlighted by the Financial Times as one of the fastest-growing technology companies in Europe in 2021.&lt;br&gt;&lt;br&gt;It’s all in a day’s work for us:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Monitor over six million shipments per day&lt;/li&gt;&lt;li&gt;Now actively managing operations experiences in 153 countries across the globe&lt;/li&gt;&lt;li&gt;Send around thirteen million pro-active, personalized, event-driven emails&lt;/li&gt;&lt;li&gt;Shipping data comes from more than 150+ carriers worldwide, including DHL, FedEx &amp;amp; DPD&lt;/li&gt;&lt;li&gt;Creating over 40 million reasons for people to fall in love with brands each day&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Perks &amp;amp; Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;🧠 Plenty of room for your own ideas...space to try, fail and learn!&lt;br&gt;&lt;br&gt;🛳 Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities&lt;br&gt;&lt;br&gt;🏝 Equipped with the latest MacBook or PC, as a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead, and we’ll help cover the costs&lt;br&gt;&lt;br&gt;🚀 Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses, available budgets for further training and access to LinkedIn Learning&lt;br&gt;&lt;br&gt;🧘🏽♀️ Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform TELUS.health&lt;br&gt;&lt;br&gt;🎉 Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites&lt;br&gt;&lt;br&gt;🌏 Be part of a motivated, diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor, you’ll love working here!&lt;br&gt;&lt;br&gt;&lt;strong&gt;Equal Opportunities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;parcelLab is an Equal Opportunities Employer. We live the motto &lt;em&gt;always joy, always team, always equality,&lt;/em&gt; which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.&lt;br&gt;&lt;br&gt;Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Come be part of our growth – contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.&lt;/strong&gt;

Senior Python Engineer

You should prioritize outcomes, have a customer-centric mindset, strong product management skills, effective collaboration, be a self-starter, and ideally understand e-commerce. Experience in Product Led Growth is a plus.

You will lead product development, collaborate with cross-functional teams, and drive innovation in a fast-paced environment to enhance growth and customer satisfaction in eCommerce.

Business, Operations & Strategy

Product

<div>parcelLab is the leading post-purchase experience solution, rapidly expanding to bring customers and brands closer together worldwide. We are looking for a full-time Senior Product Owner to join our Product Team.
Our Product team is at the heart of parcelLab&rsquo;s growth&mdash;with our technology being a key competitive advantage, and you&rsquo;ll play a pivotal role in shaping the experience of world-leading brands.
parcelLab&rsquo;s Platform plays a pivotal role in empowering brands to control and manage the Post-Purchase Experience, from delivery Promise expectations, to proactive communicate during shipping, and managing Returns &amp; Exchanges. Our technology enables retailers &amp; brands to build loyalty and optimise the post-purchase journey, increasing Customer Lifetime Value.
As a digital first company, we offer greater flexibility in working location. You may work from one of our offices in London or Munich as well as remotely within the UK or Germany.<h3 class="jobSectionHeader"> 
What you can expect:</h3><ul>
<li>Ownership of a Product Area: Lead the development of new products, features and capabilities within a Product Area that directly influence growth, customer satisfaction and retailer success.</li>
<li>Collaborative Innovation: Work alongside a passionate, cross-functional team of developers, designers, and stakeholders to drive product outcomes.</li>
<li>Growth and Learning Opportunities: Thrive in a fast-paced, tech-driven environment that encourages creativity, continuous improvement, and staying at the forefront of eCommerce trends.</li>
</ul><h3 class="jobSectionHeader">What you need to succeed:</h3><ul>
<li>Focus on Outcomes over Output: You will be comfortable identifying and prioritizing work that drives towards our key product outcomes, with a clear Product Team mandate to deliver measurable business value.</li>
</ul><ul><li>Customer-Centric Mindset &amp; Curiosity: Willingness to leverage face time with customers to learn more about the domain, validate assumptions and dig deeper to build powerful and customer-centric products.</li>
<li>Strong Product Management Expertise: Proven ability to align initiatives to Company and Business Objectives, identify &amp; validate opportunity hypotheses, and translate customer needs into actionable requirements in our roadmap and backlogs. Data informs your decisions when available, and you actively seek to make more data-driven decisions.</li>
<li>Collaboration and Communication Skills: Effective cross-functional collaboration with developers, designers, go-to-market teams, and business stakeholders. You are able to clearly articulating the product vision and bring these different audiences on the journey.</li>
<li>Self-starter: You&rsquo;re comfortable getting stuck in without hand-holding! While plenty of support is available, you&rsquo;re happy to act and learn on the go.</li>
<li>E-commerce Domain Understanding: While not essential, a background understanding of e-commerce, e-commerce logistics, retail, and digital customer experience products would all be helpful to hit the ground running</li>
</ul><h3 class="jobSectionHeader">Nice to have:</h3>
[Optional] Experience with Product Led Growth: You&rsquo;re excited about a Product that is increasingly becoming the growth-engine, helping customers to discovery new capability and realise value earlier in the buying journey!<ul>
</ul><h3 class="jobSectionHeader">About parcelLab</h3>
We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for 550+ brands worldwide, including IKEA, Bose, Puma, Lidl, Farfetch and Nespresso.
With offices in Munich, London and Boston, we have been highlighted by the Financial Times as one of the fastest-growing technology companies in Europe in 2021.
It&rsquo;s all in a day&rsquo;s work for us:<ul>
<li>
Monitor over six million shipments per day</li>
<li>Now actively managing operations experiences in 153 countries across the globe</li>
<li>Send around thirteen million pro-active, personalized, event-driven emails</li>
<li>Shipping data comes from more than 150+ carriers worldwide, including DHL, FedEx &amp; DPD</li>
<li>Creating over 40 million reasons for people to fall in love with brands each day</li>
</ul>
For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.<h3 class="jobSectionHeader">
Perks &amp; Benefits:</h3><h4 class="jobSectionHeader">
Plenty of room for your own ideas...space to try, fail and learn!</h4>
Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities
Equipped with the latest MacBook or Windows laptop, as a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead, and we&rsquo;ll help cover the costs
Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses, available budgets for further training and access to LinkedIn Learning
&zwj;&#65039; Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform TELUS.health
Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites
Be part of a motivated, diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor, you&rsquo;ll love working here!<h3 class="jobSectionHeader">
Equal Opportunities:</h3>
parcelLab is an Equal Opportunities Employer. We live the motto always joy, always team, always equality, which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.
Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience.
Come be part of our growth &ndash; contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.</div>

parcelLab is the leading post-purchase experience solution, rapidly expanding to bring customers and brands closer together worldwide. We are looking for a full-time Senior Product Owner to join our Product Team.
Our Product team is at the heart of parcelLab’s growth—with our technology being a key competitive advantage, and you’ll play a pivotal role in shaping the experience of world-leading brands.
parcelLab’s Platform plays a pivotal role in empowering brands to control and manage the Post-Purchase Experience, from delivery Promise expectations, to proactive communicate during shipping, and managing Returns & Exchanges. Our technology enables retailers & brands to build loyalty and optimise the post-purchase journey, increasing Customer Lifetime Value.
As a digital first company, we offer greater flexibility in working location. You may work from one of our offices in London or Munich as well as remotely within the UK or Germany.
What you can expect:
Ownership of a Product Area: Lead the development of new products, features and capabilities within a Product Area that directly influence growth, customer satisfaction and retailer success.
Collaborative Innovation: Work alongside a passionate, cross-functional team of developers, designers, and stakeholders to drive product outcomes.
Growth and Learning Opportunities: Thrive in a fast-paced, tech-driven environment that encourages creativity, continuous improvement, and staying at the forefront of eCommerce trends.
What you need to succeed:
Focus on Outcomes over Output: You will be comfortable identifying and prioritizing work that drives towards our key product outcomes, with a clear Product Team mandate to deliver measurable business value.
Customer-Centric Mindset & Curiosity: Willingness to leverage face time with customers to learn more about the domain, validate assumptions and dig deeper to build powerful and customer-centric products.
Strong Product Management Expertise: Proven ability to align initiatives to Company and Business Objectives, identify & validate opportunity hypotheses, and translate customer needs into actionable requirements in our roadmap and backlogs. Data informs your decisions when available, and you actively seek to make more data-driven decisions.
Collaboration and Communication Skills: Effective cross-functional collaboration with developers, designers, go-to-market teams, and business stakeholders. You are able to clearly articulating the product vision and bring these different audiences on the journey.
Self-starter: You’re comfortable getting stuck in without hand-holding! While plenty of support is available, you’re happy to act and learn on the go.
E-commerce Domain Understanding: While not essential, a background understanding of e-commerce, e-commerce logistics, retail, and digital customer experience products would all be helpful to hit the ground running
Nice to have:
[Optional] Experience with Product Led Growth: You’re excited about a Product that is increasingly becoming the growth-engine, helping customers to discovery new capability and realise value earlier in the buying journey!
About parcelLab
We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for 550+ brands worldwide, including IKEA, Bose, Puma, Lidl, Farfetch and Nespresso.
With offices in Munich, London and Boston, we have been highlighted by the Financial Times as one of the fastest-growing technology companies in Europe in 2021.
It’s all in a day’s work for us:

Monitor over six million shipments per day
Now actively managing operations experiences in 153 countries across the globe
Send around thirteen million pro-active, personalized, event-driven emails
Shipping data comes from more than 150+ carriers worldwide, including DHL, FedEx & DPD
Creating over 40 million reasons for people to fall in love with brands each day

For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.
Perks & Benefits:
Plenty of room for your own ideas...space to try, fail and learn!
Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities
Equipped with the latest MacBook or Windows laptop, as a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead, and we’ll help cover the costs
Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses, available budgets for further training and access to LinkedIn Learning
‍️ Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform TELUS.health
Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites
Be part of a motivated, diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor, you’ll love working here!
Equal Opportunities:
parcelLab is an Equal Opportunities Employer. We live the motto always joy, always team, always equality, which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.
Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience.
Come be part of our growth – contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.

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