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Insurance Customer
In just 35 years, Plymouth Rock Assurance has grown to be one of the leading auto and home insurers in the Northeast. With unique features like Crashbusters® mobile claims vans, Door to Door Valet Claim Service®, the Get Home Safe® taxi and rideshare benefit, Road Rewards® and our Home Insurance Quick Quote, we’re committed to delivering our customers “More Than Just Insurance.”

Finance

Plymouth Rock Assurance

Plymouth Rock. Get more from your Auto and Home Insurance.

You should have team leadership experience, a high school diploma, 2+ years in customer service, proficiency in Microsoft Windows, Word, Excel, and strong communication and multi-tasking skills.

You will manage switchboard coverage, support claims operations, handle correspondence and claims setup, oversee payments, assist with system testing, and manage various administrative tasks.

Customer Relations

People, HR & Administration

<div>
 Overview: 
 <p>The Administrative Team Lead provides oversight to the NJ Operations Group and supports the workings of the IA Claims Department. This role requires active participation in day-to-day tasks and oversight of the administrative/customer service team, ensuring efficient and effective operations.</p>
 <p><b>Essential Functions and Responsibilities</b></p>
 <ul>
  <li>Assist the Operations Team in the Parsippany office to ensure adequate coverage of the switchboard during working hours.</li>
  <li>Collaborate and assist within a team environment to provide support for Claims Operations.</li>
  <li>Handle non-call related First Notice of Loss and set up cross claims.</li>
  <li>Generate initial correspondence and letters to customers and claimants.</li>
  <li>Oversee claim loss and expense payments as needed.</li>
  <li>Provide assistance with testing new systems, features, or enhancements.</li>
  <li>Handle Experience Letters and oversee W9 forms, incoming mail, UPS shipments, and address visitor inquiries.</li>
  <li>Perform other duties as assigned, including assisting with subrogation processes.</li>
 </ul>
 <div>
  <b>Qualifications and Education</b>
 </div>
 <ul>
  <li>Experience in acting as a leader on a team (formally or informally)</li>
  <li>College degree preferred; high school diploma required</li>
  <li>2+ years of customer experience required</li>
  <li>Proficiency in PC use; background in Microsoft Windows, Word and Excel desired.</li>
  <li>Strong written and oral communication skills.</li>
  <li>Strong multi-tasking abilities</li>
 </ul>
 <p><b> About the Company</b></p>
 <div>
  <i> The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.</i>
 </div>
</div>


 Overview: 
 The Administrative Team Lead provides oversight to the NJ Operations Group and supports the workings of the IA Claims Department. This role requires active participation in day-to-day tasks and oversight of the administrative/customer service team, ensuring efficient and effective operations.
 Essential Functions and Responsibilities
 
  Assist the Operations Team in the Parsippany office to ensure adequate coverage of the switchboard during working hours.
  Collaborate and assist within a team environment to provide support for Claims Operations.
  Handle non-call related First Notice of Loss and set up cross claims.
  Generate initial correspondence and letters to customers and claimants.
  Oversee claim loss and expense payments as needed.
  Provide assistance with testing new systems, features, or enhancements.
  Handle Experience Letters and oversee W9 forms, incoming mail, UPS shipments, and address visitor inquiries.
  Perform other duties as assigned, including assisting with subrogation processes.
 
 
  Qualifications and Education
 
 
  Experience in acting as a leader on a team (formally or informally)
  College degree preferred; high school diploma required
  2+ years of customer experience required
  Proficiency in PC use; background in Microsoft Windows, Word and Excel desired.
  Strong written and oral communication skills.
  Strong multi-tasking abilities
 
  About the Company
 
   The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
 


Administrative Team Lead - Plymouth Rock Assurance

Administrative Team Lead

You need a master’s in economics or statistics, strong predictive modeling skills, programming expertise in Python/SAS/SQL/R, and excellent communication abilities. Knowledge of auto insurance is a plus.

You will mine and cleanse data, prepare modeling datasets, produce predictive models, assist with profitability studies, and support modeling requests while communicating effectively across teams.

<div>
 Overview: 
 <p><b> Fall 2024 Internship</b></p>
 <p> The intern will conduct full cycle of the development of advanced analytical models under supervision to enable future growth and profitability for our book of business. The efforts include research, development, implementation, and maintenance of analytical solutions supporting various business areas e.g. pricing, underwriting, marketing, operation, and claims. The intern will conduct end to end formal modeling process including data gathering, data profiling, model construction, validation, and other related tasks; build predictive models that improve profitability through the creation of new rating plans with improved estimation and segmentation of insurance risk; collaborate with business unit leaders to deliver operational enhancements and cost efficiencies in the claims, underwriting, and customer service processes. The role is a unique opportunity to explore/apply advanced techniques while making tangible impacts to the business. </p>
 <p><b>Essential Functions and Responsibilities</b></p>
 <ul>
  <li> Performs data mining and data cleansing tasks.</li>
  <li> Prepare datasets for modeling through balancing and validation.</li>
  <li> Produces predictive models which enable the creation of rating plans and evaluation of risk.</li>
  <li> Assists decision makers with studies that evaluate new business models to evaluate customers’ profitability including customers and/or risk segmentation, retention and lifetime value modeling.</li>
  <li> Hands-on modeling experience and deep understanding of both conventional quantitative analytics such as GLM, GLMM, Bayesian statistics, Actuarial methods and tree-based machine learning techniques like GBM, Random Forest, NLP, Topics Model and Deep Learnings</li>
  <li> Communicates to diverse audiences, including technical and non-technical.</li>
  <li> Manages projects of moderate complexity.</li>
  <li> Supports modeling requests made by other departments.</li>
  <li> Works closely with others to gain strong understanding of insurance concepts and processes.</li>
  <li> Perform other job-related duties as assigned.</li>
 </ul>
 <p><b> Qualifications and Education</b></p>
 <ul>
  <li> Broad thinker with the ability to synthesize information from various sources and apply that information to concrete business problems. Strong decision-making skills.</li>
  <li> Solid skills and training in predictive modeling, data mining and other quantitative and research analytics (Multivariate Analysis, Bayesian Methods, Generalized Linear Models, Non-Linear Models, Decision Trees, Non- Parametric estimation, Machine learning techniques etc.).</li>
  <li> Strong programming ability in Python, SAS, SQL, R or other programming languages and proficiency in scripting languages and ability to build code and algorithms to tackle statistical problems.</li>
  <li> Excellent written and oral communication and presentation skills.</li>
  <li> Self-starter, critical thinking and strong individual contributor.</li>
  <li> Solid understanding of database principles and experience working with large databases.</li>
  <li> Knowledge of auto insurance will be a plus.</li>
  <li> Experience developing and implementing multivariate predictive models using GLM and other statistical methods preferred</li>
  <li> Masters in economics, statistics, or related field required, PhD preferred.</li>
 </ul>
 <div></div>
 <div>
  <b><br> About the Company</b>
 </div>
 <div>
   The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
 </div>
 <div></div>
 <div>
  <i><br> #LI-DNI</i>
 </div>
</div>


 Overview: 
  Fall 2024 Internship
  The intern will conduct full cycle of the development of advanced analytical models under supervision to enable future growth and profitability for our book of business. The efforts include research, development, implementation, and maintenance of analytical solutions supporting various business areas e.g. pricing, underwriting, marketing, operation, and claims. The intern will conduct end to end formal modeling process including data gathering, data profiling, model construction, validation, and other related tasks; build predictive models that improve profitability through the creation of new rating plans with improved estimation and segmentation of insurance risk; collaborate with business unit leaders to deliver operational enhancements and cost efficiencies in the claims, underwriting, and customer service processes. The role is a unique opportunity to explore/apply advanced techniques while making tangible impacts to the business. 
 Essential Functions and Responsibilities
 
   Performs data mining and data cleansing tasks.
   Prepare datasets for modeling through balancing and validation.
   Produces predictive models which enable the creation of rating plans and evaluation of risk.
   Assists decision makers with studies that evaluate new business models to evaluate customers’ profitability including customers and/or risk segmentation, retention and lifetime value modeling.
   Hands-on modeling experience and deep understanding of both conventional quantitative analytics such as GLM, GLMM, Bayesian statistics, Actuarial methods and tree-based machine learning techniques like GBM, Random Forest, NLP, Topics Model and Deep Learnings
   Communicates to diverse audiences, including technical and non-technical.
   Manages projects of moderate complexity.
   Supports modeling requests made by other departments.
   Works closely with others to gain strong understanding of insurance concepts and processes.
   Perform other job-related duties as assigned.
 
  Qualifications and Education
 
   Broad thinker with the ability to synthesize information from various sources and apply that information to concrete business problems. Strong decision-making skills.
   Solid skills and training in predictive modeling, data mining and other quantitative and research analytics (Multivariate Analysis, Bayesian Methods, Generalized Linear Models, Non-Linear Models, Decision Trees, Non- Parametric estimation, Machine learning techniques etc.).
   Strong programming ability in Python, SAS, SQL, R or other programming languages and proficiency in scripting languages and ability to build code and algorithms to tackle statistical problems.
   Excellent written and oral communication and presentation skills.
   Self-starter, critical thinking and strong individual contributor.
   Solid understanding of database principles and experience working with large databases.
   Knowledge of auto insurance will be a plus.
   Experience developing and implementing multivariate predictive models using GLM and other statistical methods preferred
   Masters in economics, statistics, or related field required, PhD preferred.
 
 
 
   About the Company
 
 
   The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
 
 
 
   #LI-DNI
 


Plymouth Rock Assurance

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