PrimeVigilance, an Ergomed Group company, was established in 2008 by Dr. Miroslav Reljanovic together with co-founder Dr. Elliot Brown. PrimeVigilance oﬀers holistic, top quality, cost-eﬀective, innovative safety services for pharmaceutical, generic and biotechnology companies. Our founders and leaders have an unrivalled reputation in the sector with a network of expert associates across the world. These include former senior regulators and consultants with extensive industry experience, especially with marketed products.

Science & Healthcare

PrimeVigilance

Bringing expertise to deliver medicines our world can trust.

You should have a life sciences degree, case processing experience, preferably with ARGUS, strong organization and communication skills, and advanced English proficiency (C1).

You will process safety reports, manage SAE/SUSAR, prepare database outputs for reports, and mentor junior staff while ensuring compliance with regulations and client requirements.

Research & Development

Healthcare

<div>
 Company Description
 We are PrimeVigilance (part of Ergomed PLC), a specialised mid-size pharmacovigilance service provider established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs and Quality Assurance.
 PrimeVigilance provides first class support to our small to large pharmaceutical and biotechnology partners maintaining long lasting relationships and has become one of the global leaders in its field. We cover all therapy areas including medical device.
 We love investing in our staff by providing an excellent training and development platform. We value employee experience, well-being and mental health and we acknowledge that a healthy work life balance is a critical factor for employee satisfaction and in turn nurtures an environment from which a high-quality client service can be achieved.
 Come and join us in this exciting journey to make a positive impact in patient’s lives. Job Description
 At PrimeVigilance, PV Officers are independent case processing team members who are expected to manage a variety of case processing services with full accountability.
 If you join PrimeVigilance, you can expect to work with teams of different sizes, from small clinical trial, to large, generic post-marketing teams. We are always looking for proactive, capable and motivated individuals who aim to surpass any target set in front of them.
 The PV Officer should be a Life science / bio medical background graduate or have other healthcare related degree qualification (chemistry, biology, biotechnology, veterinary science etc.) and have demonstrated experience in case processing. The PV Officer will be working as part of a project team, performing, and supporting contracted pharmacovigilance activities on behalf of PrimeVigilance. PV Officers are expected to reach and maintain a high level of performance within 3 months of being assigned to an ICSR team, following onboarding completion.
 Responsibilities include:
 <ul>
 <li>Processing of Individual Case Safety Reports from all sources (post-marketing and clinical trials, including device and combination products) in compliance with applicable regulations, PrimeVigilance procedures and in accordance with client specific requirements and timelines. As a key member there is an expectation to effectively cover all steps of a workflow cycle, except Medical Review.</li>
 <li>Independent SAE/SUSAR Management (submissions, unblinding, clinical trial reconciliations)</li>
 <li>Preparation of database outputs for periodic reporting (PBRER, DSUR, PADER, etc.)</li>
 <li>Mentoring and training of new and more junior employees within the department, including procedure optimization and development</li>
 </ul>
 Qualifications
 <ul>
 <li> Life science / bio medical background – healthcare related degree (chemistry, biology, biotechnology, veterinary science) and demonstrated experience in Pharmacovigilance case processing</li>
 <li>Demonstrated case processing experience</li>
 <li>ARGUS experience preferred</li>
 <li>Time and issue management, delegation, organization and multitasking skills with good attention to detail</li>
 </ul>
 <ul>
 <li>Strong interpersonal and communication skills</li>
 <li>Advanced English skills, both verbal and written, at least C1</li>
 </ul> Additional Information
 Why PrimeVigilance?
 We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.
 To succeed we must work together with a human first approach. Why? because our people are our greatest strength leading to our continued success on improving the lives of those around us.
 We offer:
 <ul>
 <li>Training and career development opportunities internally</li>
 <li>Strong emphasis on personal and professional growth</li>
 <li>Friendly, supportive working environment</li>
 <li>Opportunity to work with colleagues based all over the world, with English as the company language</li>
 </ul>
 Our core values are key to how we operate, and if you feel they resonate with you then PrimeVigilance could be a great company to join!
 <ul>
 <li>Quality</li>
 <li>Integrity &amp; Trust</li>
 <li>Drive &amp; Passion</li>
 <li>Agility &amp; Responsiveness</li>
 <li>Belonging</li>
 <li>Collaborative Partnerships</li>
 </ul>
 We look forward to welcoming your application.
</div>


 Company Description
  We are PrimeVigilance (part of Ergomed PLC), a specialised mid-size pharmacovigilance service provider established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs and Quality Assurance.
 PrimeVigilance provides first class support to our small to large pharmaceutical and biotechnology partners maintaining long lasting relationships and has become one of the global leaders in its field. We cover all therapy areas including medical device.
 We love investing in our staff by providing an excellent training and development platform. We value employee experience, well-being and mental health and we acknowledge that a healthy work life balance is a critical factor for employee satisfaction and in turn nurtures an environment from which a high-quality client service can be achieved.
 Come and join us in this exciting journey to make a positive impact in patient’s lives. Job Description
  At PrimeVigilance, PV Officers are independent case processing team members who are expected to manage a variety of case processing services with full accountability.
 If you join PrimeVigilance, you can expect to work with teams of different sizes, from small clinical trial, to large, generic post-marketing teams. We are always looking for proactive, capable and motivated individuals who aim to surpass any target set in front of them.
 The PV Officer should be a Life science / bio medical background graduate or have other healthcare related degree qualification (chemistry, biology, biotechnology, veterinary science etc.) and have demonstrated experience in case processing. The PV Officer will be working as part of a project team, performing, and supporting contracted pharmacovigilance activities on behalf of PrimeVigilance. PV Officers are expected to reach and maintain a high level of performance within 3 months of being assigned to an ICSR team, following onboarding completion.
 Responsibilities include:
 
  Processing of Individual Case Safety Reports from all sources (post-marketing and clinical trials, including device and combination products) in compliance with applicable regulations, PrimeVigilance procedures and in accordance with client specific requirements and timelines. As a key member there is an expectation to effectively cover all steps of a workflow cycle, except Medical Review.
  Independent SAE/SUSAR Management (submissions, unblinding, clinical trial reconciliations)
  Preparation of database outputs for periodic reporting (PBRER, DSUR, PADER, etc.)
  Mentoring and training of new and more junior employees within the department, including procedure optimization and development
 
  Qualifications
 
   Life science / bio medical background – healthcare related degree (chemistry, biology, biotechnology, veterinary science) and demonstrated experience in Pharmacovigilance case processing
  Demonstrated case processing experience
  ARGUS experience preferred
  Time and issue management, delegation, organization and multitasking skills with good attention to detail
 
 
  Strong interpersonal and communication skills
  Advanced English skills, both verbal and written, at least C1
  Additional Information
  Why PrimeVigilance?
 We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.
 To succeed we must work together with a human first approach. Why? because our people are our greatest strength leading to our continued success on improving the lives of those around us.
 We offer:
 
  Training and career development opportunities internally
  Strong emphasis on personal and professional growth
  Friendly, supportive working environment
  Opportunity to work with colleagues based all over the world, with English as the company language
 
 Our core values are key to how we operate, and if you feel they resonate with you then PrimeVigilance could be a great company to join!
 
  Quality
  Integrity & Trust
  Drive & Passion
  Agility & Responsiveness
  Belonging
  Collaborative Partnerships
 
 We look forward to welcoming your application.


PV Officer - PrimeVigilance

PV Officer

Germany

United Kingdom

United Arab Emirates

Canada

United States

Portugal

Netherlands

Ireland

Philippines

Italy

Spain

India

You must have a life sciences degree, case processing experience, preferably with ARGUS, strong communication skills, advanced English (C1), and excellent organization and multitasking abilities.

You will process individual case safety reports, manage SAE/SUSAR submissions, prepare database outputs for reporting, and mentor junior staff while ensuring compliance with regulations and timelines.

Science

Madrid

You must have pharmacovigilance medical writing experience, a pharmacist or life science MD degree, multitasking ability, and advanced English skills. Mentoring skills are a plus.

You will author and review regulatory documents, ensure compliance, participate in training, support pharmacovigilance operations, and engage in continuous self-education in medical writing.

<div>
 Company Description
 We are PrimeVigilance (part of Ergomed Group), a specialised mid-size pharmacovigilance service provider established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs and Quality Assurance.
 PrimeVigilance provides first class support to our small to large pharmaceutical and biotechnology partners maintaining long lasting relationships and has become one of the global leaders in its field. We cover all therapy areas including medical device.
 We love investing in our staff by providing an excellent training and development platform. We value employee experience, well-being and mental health and we acknowledge that a healthy work life balance is a critical factor for employee satisfaction and in turn nurtures an environment from which a high-quality client service can be achieved.
 Come and join us in this exciting journey to make a positive impact in patient’s lives. Job Description
 The PrimeVigilance Medical Writer II/III position offers a unique opportunity to further develop your career in the field of drug safety.
 Key Responsibilities
 <ul>
 <li>Independent authoring, editing and reviewing of various regulatory/clinical documents (e.g. aggregate reports, risk management plans and other documents needed throughout the product’s life cycle) with the responsibility for the quality and content of the document and compliance with internal and external standards</li>
 <li>Active participation in trainings and development, implementation and maintenance of quality system documents for medical writing, including internal templates and formats required for standardised documentation</li>
 <li>Support in all pharmacovigilance operations associated with medical writing</li>
 <li>Continuous self-education in all aspects associated with medical writing</li>
 </ul> Qualifications 
 <ul>
 <li>Previous experience of pharmacovigilance medical writing, including PBRERs, DSURs, RMPs writing</li>
 <li>pharmacist or MD, life science MD</li>
 <li>Ability to manage multiple and varied tasks and prioritize workload with attention to detail</li>
 <li>Ability to effectively train and mentor Associate Medical Writers</li>
 <li>Advanced knowledge of English</li>
 </ul> Additional Information
 We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.
 To succeed we must work together with a human first approach. Why? because our people are our greatest strength leading to our continued success on improving the lives of those around us.
 We offer:
 <ul>
 <li>Training and career development opportunities internally</li>
 <li>Strong emphasis on personal and professional growth</li>
 <li>Friendly, supportive working environment</li>
 <li>Opportunity to work with colleagues based all over the world, with English as the company language</li>
 </ul>
 Our core values are key to how we operate, and if you feel they resonate with you then PrimeVigilance could be a great company to join!
 <ul>
 <li>Quality</li>
 <li>Integrity &amp; Trust</li>
 <li>Drive &amp; Passion</li>
 <li>Agility &amp; Responsiveness</li>
 <li>Belonging</li>
 <li>Collaborative Partnerships</li>
 </ul>
 
 Come and join us in this exciting journey to make a positive impact in patient’s lives. We look forward to welcoming your application.
</div>


 Company Description
  We are PrimeVigilance (part of Ergomed Group), a specialised mid-size pharmacovigilance service provider established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs and Quality Assurance.
 PrimeVigilance provides first class support to our small to large pharmaceutical and biotechnology partners maintaining long lasting relationships and has become one of the global leaders in its field. We cover all therapy areas including medical device.
 We love investing in our staff by providing an excellent training and development platform. We value employee experience, well-being and mental health and we acknowledge that a healthy work life balance is a critical factor for employee satisfaction and in turn nurtures an environment from which a high-quality client service can be achieved.
 Come and join us in this exciting journey to make a positive impact in patient’s lives. Job Description
  The PrimeVigilance Medical Writer II/III position offers a unique opportunity to further develop your career in the field of drug safety.
  Key Responsibilities
 
  Independent authoring, editing and reviewing of various regulatory/clinical documents (e.g. aggregate reports, risk management plans and other documents needed throughout the product’s life cycle) with the responsibility for the quality and content of the document and compliance with internal and external standards
  Active participation in trainings and development, implementation and maintenance of quality system documents for medical writing, including internal templates and formats required for standardised documentation
  Support in all pharmacovigilance operations associated with medical writing
  Continuous self-education in all aspects associated with medical writing
   Qualifications
 
  Previous experience of pharmacovigilance medical writing, including PBRERs, DSURs, RMPs writing
  pharmacist or MD, life science MD
  Ability to manage multiple and varied tasks and prioritize workload with attention to detail
  Ability to effectively train and mentor Associate Medical Writers
  Advanced knowledge of English
   Additional Information
  We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.
 To succeed we must work together with a human first approach. Why? because our people are our greatest strength leading to our continued success on improving the lives of those around us.
 We offer:
 
  Training and career development opportunities internally
  Strong emphasis on personal and professional growth
  Friendly, supportive working environment
  Opportunity to work with colleagues based all over the world, with English as the company language
 
 Our core values are key to how we operate, and if you feel they resonate with you then PrimeVigilance could be a great company to join!
 
  Quality
  Integrity & Trust
  Drive & Passion
  Agility & Responsiveness
  Belonging
  Collaborative Partnerships
 
 
  Come and join us in this exciting journey to make a positive impact in patient’s lives. We look forward to welcoming your application.


Medical Writer II/III (aggregate report experience required) - PrimeVigilance

Medical Writer II/III (aggregate report experience required)

You should have a life science degree, strong organization and multitasking skills, attention to detail, excellent communication skills, and advanced English (B2+). Passion for patient safety is key.

You will process safety reports, ensure compliance, perform reconciliations, and work under the guidance of experienced colleagues, focusing on data entry and quality review.

<div>
 Company Description
 We are PrimeVigilance (part of Ergomed PLC), a specialised mid-size pharmacovigilance service provider established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs and Quality Assurance.
 PrimeVigilance provides first class support to our small to large pharmaceutical and biotechnology partners maintaining long lasting relationships and has become one of the global leaders in its field. We cover all therapy areas including medical device.
 We love investing in our staff by providing an excellent training and development platform. We value employee experience, well-being and mental health and we acknowledge that a healthy work life balance is a critical factor for employee satisfaction and in turn nurtures an environment from which a high-quality client service can be achieved.
 Come and join us in this exciting journey to make a positive impact in patient’s lives. Job Description
 The Senior PV Associate should be a Life science / bio medical background graduate or have other healthcare related degree qualification (chemistry, biology, biotechnology, veterinary science etc.) This is an opportunity for new graduates to start and develop their career within drug safety. The PV Associate will be working as part of a project team, performing and supporting contracted pharmacovigilance activities on behalf of PrimeVigilance.
 If you join PrimeVigilance, you can expect to work with teams of different sizes, from small clinical trial, to large, generic post-marketing teams. We are always looking for proactive, capable and motivated individuals who aim to surpass any target set in front of them
 Responsibilities:
 <ul>
 <li>Processing of Individual Case Safety Reports from all sources (post-marketing and clinical trials) in compliance with applicable regulations, PrimeVigilance procedures and in accordance with client specific requirements and timelines, focusing on triage, data entry, quality review and submissions workflow steps.</li>
 <li>Reconciliation activities for all types of received reports</li>
 <li>Works under supervision and mentoring of more experienced colleague</li>
 </ul> Qualifications
 Requirements:
 <ul>
 <li>Life science / bio medical background – healthcare related degree (chemistry, biology, biotechnology, veterinary science), previous experience is not required.</li>
 <li>People who are excited to learn and contribute to patient safety</li>
 <li>Time and issue management, delegation, organization and multitasking skills with good attention to detail</li>
 </ul>
 <ul>
 <li>Strong interpersonal and communication skills</li>
 <li>Advanced English skills, both verbal and written, at least B2</li>
 </ul> Additional Information
 We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.
 To succeed we must work together with a human first approach. Why? because our people are our greatest strength leading to our continued success on improving the lives of those around us.
 Our Offer
 <ul>
 <li>Competitive salary</li>
 <li>Dynamic team of colleagues in a fast-growing company – possibility for your quick career growth</li>
 <li>Multicultural environment, English as a company language</li>
 <li>Strong emphasis on personal and professional growth</li>
 <li>Extensive and specialized trainings in pharmacovigilance – internal trainings provided by skilled professionals, but also prestigious trainings/seminars taking place abroad</li>
 <li>Friendly working environment with several social events per year</li>
 </ul>
 
 Our core values are key to how we operate, and if you feel they resonate with you then PrimeVigilance could be a great company to join!
 <ul>
 <li>Quality</li>
 <li>Integrity &amp; Trust</li>
 <li>Drive &amp; Passion</li>
 <li>Agility &amp; Responsiveness</li>
 <li>Belonging</li>
 <li>Collaborative Partnerships</li>
 </ul>
 We look forward to welcoming your application.
</div>


 Company Description
  We are PrimeVigilance (part of Ergomed PLC), a specialised mid-size pharmacovigilance service provider established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs and Quality Assurance.
 PrimeVigilance provides first class support to our small to large pharmaceutical and biotechnology partners maintaining long lasting relationships and has become one of the global leaders in its field. We cover all therapy areas including medical device.
 We love investing in our staff by providing an excellent training and development platform. We value employee experience, well-being and mental health and we acknowledge that a healthy work life balance is a critical factor for employee satisfaction and in turn nurtures an environment from which a high-quality client service can be achieved.
 Come and join us in this exciting journey to make a positive impact in patient’s lives. Job Description
  The Senior PV Associate should be a Life science / bio medical background graduate or have other healthcare related degree qualification (chemistry, biology, biotechnology, veterinary science etc.) This is an opportunity for new graduates to start and develop their career within drug safety. The PV Associate will be working as part of a project team, performing and supporting contracted pharmacovigilance activities on behalf of PrimeVigilance.
 If you join PrimeVigilance, you can expect to work with teams of different sizes, from small clinical trial, to large, generic post-marketing teams. We are always looking for proactive, capable and motivated individuals who aim to surpass any target set in front of them
 Responsibilities:
 
  Processing of Individual Case Safety Reports from all sources (post-marketing and clinical trials) in compliance with applicable regulations, PrimeVigilance procedures and in accordance with client specific requirements and timelines, focusing on triage, data entry, quality review and submissions workflow steps.
  Reconciliation activities for all types of received reports
  Works under supervision and mentoring of more experienced colleague
  Qualifications
  Requirements:
 
  Life science / bio medical background – healthcare related degree (chemistry, biology, biotechnology, veterinary science), previous experience is not required.
  People who are excited to learn and contribute to patient safety
  Time and issue management, delegation, organization and multitasking skills with good attention to detail
 
 
  Strong interpersonal and communication skills
  Advanced English skills, both verbal and written, at least B2
  Additional Information
  We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.
 To succeed we must work together with a human first approach. Why? because our people are our greatest strength leading to our continued success on improving the lives of those around us.
  Our Offer
 
  Competitive salary
  Dynamic team of colleagues in a fast-growing company – possibility for your quick career growth
  Multicultural environment, English as a company language
  Strong emphasis on personal and professional growth
  Extensive and specialized trainings in pharmacovigilance – internal trainings provided by skilled professionals, but also prestigious trainings/seminars taking place abroad
  Friendly working environment with several social events per year
 
 
  Our core values are key to how we operate, and if you feel they resonate with you then PrimeVigilance could be a great company to join!
 
  Quality
  Integrity & Trust
  Drive & Passion
  Agility & Responsiveness
  Belonging
  Collaborative Partnerships
 
 We look forward to welcoming your application.



Senior PV Associate - PrimeVigilance

Senior PV Associate

You need a life sciences degree, fluency in English and Swedish, customer service experience, advanced MS Word/Excel skills, attention to detail, problem-solving abilities, and a responsible work ethic.

You will handle medical inquiries in English and Swedish, manage adverse event intake, provide responses to healthcare queries, conduct literature research, and participate in after-hours support.

Customer Relations

<div>
 Company Description
 We are PrimeVigilance (part of Ergomed PLC), a specialised mid-size pharmacovigilance service provider initially established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs and Quality Assurance.
 PrimeVigilance provides first class support to our small to large pharmaceutical and biotechnology partners maintaining long lasting relationships and becoming one of the global leaders in its fields. We cover all therapy areas including medical devices.
 We love investing in our staff by providing an excellent training and development platform. We value employee experience, well-being and mental health and we acknowledge that a healthy work life balance is a critical factor for employee satisfaction and in turn nurtures an environment from which a high-quality client service can be achieved. Job Description
 The role is ideal for a confident and enthusiastic individual who is looking to develop their knowledge of Medical Information. They will assist in the growth of a medical information department in the service provider industry. Knowledge of pharmacovigilance is also an advantage.
 <ul>
 <li>Responsible for handling medical information enquiries in English and Swedish</li>
 <li>Responsible for pharmacovigilance activities, such as initial intake of adverse events</li>
 <li>To provide approved responses to medical enquiries from external customers including healthcare professionals and patients as well as assisting the pharmaceutical clients’ internal departments with queries where required. This includes acting as a call handling agent as part of the Medical Information dedicated call center;</li>
 <li>To prepare responses to enquiries based on research in the literature and collaboration with physicians both internally and with pharmaceutical client internal departments, if applicable;</li>
 <li>To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service</li>
 </ul> Qualifications 
 
 <ul>
 <li>An undergraduate degree in life sciences or equivalent advanced degree with experience.</li>
 <li>Customer service experience is an advantage</li>
 <li>Fluency in both English and Swedish</li>
 <li>Advanced knowledge of MS Word and Excel</li>
 <li>Excellent attention to detail and organizational skills</li>
 <li>Independent problem solving and decision-making skills</li>
 <li>Process oriented and critical thinking</li>
 <li>Responsible approach to work duties</li>
 </ul>
 Additional Information
 Why PrimeVigilance
 We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.
 To succeed we must work together with a human first approach. Why? because our people are our greatest strength leading to our continued success on improving the lives of those around us.
 
 We offer:
 <ul>
 <li>Training and career development opportunities internally</li>
 <li>Strong emphasis on personal and professional growth</li>
 <li>Friendly, supportive working environment</li>
 <li>Opportunity to work with colleagues based all over the world, with English as the company language</li>
 </ul>
 Our core values are key to how we operate, and if you feel they resonate with you then PrimeVigilance could be a great company to join!
 <ul>
 <li>Quality</li>
 <li>Integrity &amp; Trust</li>
 <li>Drive &amp; Passion</li>
 <li>Agility &amp; Responsiveness</li>
 <li>Belonging</li>
 <li>Collaborative Partnerships</li>
 </ul>
 Come and join us in this exciting journey to make a positive impact in patient’s lives. We look forward to welcoming your application.
</div>


 Company Description
  We are PrimeVigilance (part of Ergomed PLC), a specialised mid-size pharmacovigilance service provider initially established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs and Quality Assurance.
 PrimeVigilance provides first class support to our small to large pharmaceutical and biotechnology partners maintaining long lasting relationships and becoming one of the global leaders in its fields. We cover all therapy areas including medical devices.
 We love investing in our staff by providing an excellent training and development platform. We value employee experience, well-being and mental health and we acknowledge that a healthy work life balance is a critical factor for employee satisfaction and in turn nurtures an environment from which a high-quality client service can be achieved. Job Description
  The role is ideal for a confident and enthusiastic individual who is looking to develop their knowledge of Medical Information. They will assist in the growth of a medical information department in the service provider industry. Knowledge of pharmacovigilance is also an advantage.
 
  Responsible for handling medical information enquiries in English and Swedish
  Responsible for pharmacovigilance activities, such as initial intake of adverse events
  To provide approved responses to medical enquiries from external customers including healthcare professionals and patients as well as assisting the pharmaceutical clients’ internal departments with queries where required. This includes acting as a call handling agent as part of the Medical Information dedicated call center;
  To prepare responses to enquiries based on research in the literature and collaboration with physicians both internally and with pharmaceutical client internal departments, if applicable;
  To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service
   Qualifications
 
 
  An undergraduate degree in life sciences or equivalent advanced degree with experience.
  Customer service experience is an advantage
  Fluency in both English and Swedish
  Advanced knowledge of MS Word and Excel
  Excellent attention to detail and organizational skills
  Independent problem solving and decision-making skills
  Process oriented and critical thinking
  Responsible approach to work duties
 
  Additional Information
  Why PrimeVigilance
 We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.
 To succeed we must work together with a human first approach. Why? because our people are our greatest strength leading to our continued success on improving the lives of those around us.
 
  We offer:
 
  Training and career development opportunities internally
  Strong emphasis on personal and professional growth
  Friendly, supportive working environment
  Opportunity to work with colleagues based all over the world, with English as the company language
 
 Our core values are key to how we operate, and if you feel they resonate with you then PrimeVigilance could be a great company to join!
 
  Quality
  Integrity & Trust
  Drive & Passion
  Agility & Responsiveness
  Belonging
  Collaborative Partnerships
 
 Come and join us in this exciting journey to make a positive impact in patient’s lives. We look forward to welcoming your application.


PrimeVigilance

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