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In much more than a name, Rocco Forte Hotels is the #ForteFamily.
At its head are Sir Rocco, his sister Olga and his three children. Behind it are four generations of Forte hoteliers.
It is in every way a family business; a shared love evident in every Rocco Forte Hotel – each exuding the Forte’s innate Anglo-Italian style, sophistication, and warmth. And each welcoming you as a guest of the family.

Rocco Forte Hotels presently has 16 luxury properties 12 leading destinations. Each hotel exudes the Forte philosophy: open, intuitive service; airy, elegant design that speaks to its location; exceptional offerings in food, drink, spas and experiences; and a signature Anglo-Italian style, sophistication and warmth. Our properties are supported by our central support office located on Jermyn Street in the heart of London. Our team is a family of individuals, with a family of hoteliers that care, at the head of the company. Together we are generous, open and genuine in spirit, with our guests and with one another.

At Rocco Forte Hotels, we are committed to giving our Team Members the skills and support required to deliver unrivalled service, and most importantly, to grow in their careers. We also like giving our Team Members the very best benefits.

Travel & Leisure

Rocco Forte Hotels

Edinburgh

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 <h1 class="jobSectionHeader"><b>Assistant Front Office Manager </b></h1>
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  <div>
   Permanent 
  </div>
  <div>
   The Balmoral 
  </div>
  <div>
   Edinburgh, Scotland 
  </div>
 </div>
 <div>
  APPLY 
 </div>
 <div>
  <p>The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.</p> 
  <p><b>The Position</b></p> 
  <p>Can you bring people skills and personality to the reception of a word-leading, luxury hotel? Professionalism and planning prowess? Then we’d love to invite you to join us as an Assistant Front Office Manager at The Balmoral Hotel.</p>
  <p> Working on the reception desk, the purpose of this role is to co-ordinate the duties and the supervision of the team, ensuring the highest standards of guest service are achieved at all times.</p>
  <p> The role involves the daily management of the reception and switchboard overseeing both the team and the guest. Reporting directly into Front Office Manager you will be responsible for a team of 15. The ideal candidate will have excellent guest care skills, be able to work using initiative, standards driven, and the ability to lead and manage a team.</p>
  <p> You will be the friendly, confident face behind our reception desk, offering our guests a warm, intuitive and personalised greeting — ensuring that their stay is a pleasure from the moment they walk through our doors.</p>
  <p><br> To do so, you will manage and motivate the reception team to guarantee that they provide unrivalled, individualised guest service. You will lead from the front, displaying an exceptional ability to interact positively and professionally with our discerning guests. You will thrive under pressure in a dynamic, fast-paced environment, and possess outstanding organisational skills, meeting targets and maximising revenue via occupancy and up-selling rooms and facilities.<br> You will be responsible for supporting the Front Office Manager in ensuring that departmental targets are achieved, assisting with absence and performance management, ensuring policies and procedures are followed. An integral part of the role involves the learning and development of all employees.</p>
  <p> The successful applicant will have previous experience in a similar high-end hospitality role and given the support to further develop your skills with us. You will be able to provide seamless five-star service through excellent communication, professionalism and discretion. The role involves cash handling, using Opera Cloud, guest interaction both face to face and on the telephone and many other challenging and exciting duties.</p>
  <p> Ultimately, your insight, commitment and pride in your work will make you an integral part of the Rocco Forte family.</p> 
  <p><b>Why join us at Rocco Forte Hotels?</b></p>
  <p> At Rocco Forte Hotels, we are committed to giving our Team Members the skills and support required to deliver unrivaled service, and most importantly, to grow in their careers. As a member of The Balmoral team, you will also enjoy a fantastic range of perks, benefits, and rewards including:</p>
  <ul>
   <li> 29 days holiday per annum</li>
   <li> Occupational Pension Scheme</li>
   <li> Meals on Duty</li>
   <li> £25 per night discounted rates at Rocco Forte Hotels</li>
   <li> 50% discount on food and beverage</li>
   <li> 25% discount on Spa Treatments</li>
   <li> 20% discount on products in the Health Spa</li>
   <li> Learning and Development Opportunities</li>
   <li> Recognition &amp; Reward Scheme</li>
   <li> Cycle to Work Scheme</li>
   <li> Local Retailer Discounts</li>
   <li> Employee Social Events</li>
   <li> Employee Assistance Programme</li>
  </ul> £35k expected package (includes discretionary service charge)
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 Assistant Front Office Manager 
 
  
   Permanent 
  
  
   The Balmoral 
  
  
   Edinburgh, Scotland 
  
 
 
  APPLY 
 
 
  The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train. 
  The Position 
  Can you bring people skills and personality to the reception of a word-leading, luxury hotel? Professionalism and planning prowess? Then we’d love to invite you to join us as an Assistant Front Office Manager at The Balmoral Hotel.
   Working on the reception desk, the purpose of this role is to co-ordinate the duties and the supervision of the team, ensuring the highest standards of guest service are achieved at all times.
   The role involves the daily management of the reception and switchboard overseeing both the team and the guest. Reporting directly into Front Office Manager you will be responsible for a team of 15. The ideal candidate will have excellent guest care skills, be able to work using initiative, standards driven, and the ability to lead and manage a team.
   You will be the friendly, confident face behind our reception desk, offering our guests a warm, intuitive and personalised greeting — ensuring that their stay is a pleasure from the moment they walk through our doors.
   To do so, you will manage and motivate the reception team to guarantee that they provide unrivalled, individualised guest service. You will lead from the front, displaying an exceptional ability to interact positively and professionally with our discerning guests. You will thrive under pressure in a dynamic, fast-paced environment, and possess outstanding organisational skills, meeting targets and maximising revenue via occupancy and up-selling rooms and facilities. You will be responsible for supporting the Front Office Manager in ensuring that departmental targets are achieved, assisting with absence and performance management, ensuring policies and procedures are followed. An integral part of the role involves the learning and development of all employees.
   The successful applicant will have previous experience in a similar high-end hospitality role and given the support to further develop your skills with us. You will be able to provide seamless five-star service through excellent communication, professionalism and discretion. The role involves cash handling, using Opera Cloud, guest interaction both face to face and on the telephone and many other challenging and exciting duties.
   Ultimately, your insight, commitment and pride in your work will make you an integral part of the Rocco Forte family. 
  Why join us at Rocco Forte Hotels?
   At Rocco Forte Hotels, we are committed to giving our Team Members the skills and support required to deliver unrivaled service, and most importantly, to grow in their careers. As a member of The Balmoral team, you will also enjoy a fantastic range of perks, benefits, and rewards including:
  
    29 days holiday per annum
    Occupational Pension Scheme
    Meals on Duty
    £25 per night discounted rates at Rocco Forte Hotels
    50% discount on food and beverage
    25% discount on Spa Treatments
    20% discount on products in the Health Spa
    Learning and Development Opportunities
    Recognition & Reward Scheme
    Cycle to Work Scheme
    Local Retailer Discounts
    Employee Social Events
    Employee Assistance Programme
   £35k expected package (includes discretionary service charge)
 



Rocco Forte Hotels

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