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Rocket Mortgage® is the home loan experience designed for you. #RocketCan 


Finance

Rocket Mortgage

Rocket Mortgage® is the home loan experience designed for you. NMLS #3030

You must possess strong expertise in conversational design, UX/UI principles, and user research, along with excellent communication and collaboration skills to create engaging experiences.

You will design conversational experiences, collaborate with cross-functional teams, analyze user interactions, iterate on designs, and ensure engaging, seamless communication in digital platforms.

Bachelors

Design

Detroit

<p><strong>Rocket Mortgage</strong>, backed by <strong>Rocket Companies®</strong>, means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here.</p><h3><strong>Minimum Qualifications</strong></h3><ul><li>Bachelor’s degree or equivalent expertise in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human-Computer Interaction, Human Factors or a related field</li><li>7 years of experience or equivalent expertise designing solutions for software, web applications or mobile native apps</li><li>5 years of experience or equivalent expertise using industry standard design and prototyping tools to create low- and high-fidelity designs and define the work, such as Figma or Adobe XD</li><li>Demonstrated expertise defining the success criteria and key performance indicators (KPIs) used to measure design effectiveness</li><li>Demonstrated experience influencing, negotiating with and gaining buy-in from stakeholders, including senior leadership</li><li>Demonstrated ability to develop an experience design discipline for an organization, including creation and facilitation of trainings, establishing design standards and tool enablement</li></ul><p><strong> Preferred Qualifications</strong></p><ul><li>Master’s degree in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related field</li></ul><p><strong>Job Summary</strong></p><p>As a Lead Conversational Experience Designer, you'll develop the experience design discipline within the organization and delivers superior user experiences to achieve business objectives and successful client outcomes. You'll apply UX and UI principles and methodologies to enhance product design through user research and testing and solve the complicated business problems. As an expert in your role, you'll elevate the design acumen within the organization, ensure adoption of best practices and mentor peers.</p><p><strong>Responsibilities</strong></p><ul><li>Lead the development of UI and UX design best practices, templates and trainings to increase design knowledge and standards for the organization</li><li>Advise senior leaders on UI and UX initiatives and strategies</li><li>Collaborate with teams to create user-centered product designs, requirements, workflows and strategies</li><li>Create user experiences and interfaces for product prototypes in keeping with industry standards and best practices</li><li>Conduct user research, including planning, prioritization, feedback collection and action plan creation</li><li>Translate user needs and business requirements into compelling experiences</li><li>Create user journeys, user flows, wire-frames and interactive prototypes across multiple devices and interfaces</li><li>Create low- and high-fidelity prototypes to communicate design intent</li><li>Recommend metrics to define, manage and measure design success and prioritize enhancements</li><li>Collaborate with leadership to support team member onboarding and growth</li></ul><p><strong>Benefits and Perks</strong></p><p>Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks</p>

Rocket Mortgage, backed by Rocket Companies®, means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here.Minimum QualificationsBachelor’s degree or equivalent expertise in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human-Computer Interaction, Human Factors or a related field7 years of experience or equivalent expertise designing solutions for software, web applications or mobile native apps5 years of experience or equivalent expertise using industry standard design and prototyping tools to create low- and high-fidelity designs and define the work, such as Figma or Adobe XDDemonstrated expertise defining the success criteria and key performance indicators (KPIs) used to measure design effectivenessDemonstrated experience influencing, negotiating with and gaining buy-in from stakeholders, including senior leadershipDemonstrated ability to develop an experience design discipline for an organization, including creation and facilitation of trainings, establishing design standards and tool enablement Preferred QualificationsMaster’s degree in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related fieldJob SummaryAs a Lead Conversational Experience Designer, you'll develop the experience design discipline within the organization and delivers superior user experiences to achieve business objectives and successful client outcomes. You'll apply UX and UI principles and methodologies to enhance product design through user research and testing and solve the complicated business problems. As an expert in your role, you'll elevate the design acumen within the organization, ensure adoption of best practices and mentor peers.ResponsibilitiesLead the development of UI and UX design best practices, templates and trainings to increase design knowledge and standards for the organizationAdvise senior leaders on UI and UX initiatives and strategiesCollaborate with teams to create user-centered product designs, requirements, workflows and strategiesCreate user experiences and interfaces for product prototypes in keeping with industry standards and best practicesConduct user research, including planning, prioritization, feedback collection and action plan creationTranslate user needs and business requirements into compelling experiencesCreate user journeys, user flows, wire-frames and interactive prototypes across multiple devices and interfacesCreate low- and high-fidelity prototypes to communicate design intentRecommend metrics to define, manage and measure design success and prioritize enhancementsCollaborate with leadership to support team member onboarding and growthBenefits and PerksOur team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks

Lead Conversational Experience Designer - Rocket Mortgage

<div>
 <div>
  <p><b>Rocket Mortgage</b>, backed by <b>Rocket Companies®</b>, means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here. </p>
 </div>
 <div></div>
 <div>
  <p><i>Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.</i> </p>
 </div>
 <h3 class="jobSectionHeader"><b>Minimum Qualifications</b></h3>
 <ul>
  <li> Bachelor’s degree or equivalent expertise in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human-Computer Interaction, Human Factors or a related field</li>
  <li> 7 years of experience or equivalent expertise designing solutions for software, web applications or mobile native apps</li>
  <li> 5 years of experience or equivalent expertise using industry standard design and prototyping tools to create low- and high-fidelity designs and define the work, such as Figma or Adobe XD</li>
  <li> Demonstrated expertise defining the success criteria and key performance indicators (KPIs) used to measure design effectiveness</li>
  <li> Demonstrated experience influencing, negotiating with and gaining buy-in from stakeholders, including senior leadership</li>
  <li> Demonstrated ability to develop an experience design discipline for an organization, including creation and facilitation of trainings, establishing design standards and tool enablement</li>
 </ul>
 <p><b> Preferred Qualifications</b></p>
 <ul>
  <li><p> Master’s degree in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related field</p></li>
 </ul>
 <p><b> Job Summary</b></p>
 <p> As a Lead Conversational Experience Designer, you'll develop the experience design discipline within the organization and delivers superior user experiences to achieve business objectives and successful client outcomes. You'll apply UX and UI principles and methodologies to enhance product design through user research and testing and solve the complicated business problems. As an expert in your role, you'll elevate the design acumen within the organization, ensure adoption of best practices and mentor peers.</p>
 <h3 class="jobSectionHeader"><b> Responsibilities</b></h3>
 <ul>
  <li> Lead the development of UI and UX design best practices, templates and trainings to increase design knowledge and standards for the organization</li>
  <li> Advise senior leaders on UI and UX initiatives and strategies</li>
  <li> Collaborate with teams to create user-centered product designs, requirements, workflows and strategies</li>
  <li> Create user experiences and interfaces for product prototypes in keeping with industry standards and best practices</li>
  <li> Conduct user research, including planning, prioritization, feedback collection and action plan creation</li>
  <li> Translate user needs and business requirements into compelling experiences</li>
  <li> Create user journeys, user flows, wire-frames and interactive prototypes across multiple devices and interfaces</li>
  <li> Create low- and high-fidelity prototypes to communicate design intent</li>
  <li> Recommend metrics to define, manage and measure design success and prioritize enhancements</li>
  <li> Collaborate with leadership to support team member onboarding and growth</li>
 </ul>
 <div>
  <p><b> Benefits and Perks</b> </p>
 </div>
 <div>
  <p>Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks. </p>
 </div>
 <div></div>
 <div>
  <p><b>Who We Are</b> </p>
 </div>
 <div>
  <p><b>Rocket Companies®</b> is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We’re passionate about the work we do, and it shows. We’ve been ranked #1 for Fortune’s Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine’s Companies That Care List in 2022 and recognized as #7 on Fortune’s list of the 100 Best Companies to Work For in 2022. </p>
 </div>
 <div></div>
 <div>
  <p><b>Disclaimer</b> </p>
 </div>
 <div>
  <p>This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group. We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. </p>
 </div>
 <div></div>
 <div>
  <p>Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We offer opportunities to all job seekers including individuals with disabilities and provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law. If you need a reasonable accommodation to assist with your job search, application for employment, or interview, please visit our FAQ page at www.myrocketcareer.com/how-we-hire/faqs/ for details on how to contact our team. </p>
  <p>Colorado, New York City, Jersey City, California, D.C and Washington Candidates Only. The salary range for this position is one hundred thirteen thousand dollars to two hundred thirty-six thousand five hundred dollars. The position may also be eligible for an annual bonus and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is only an estimate and is subject to revision from time to time as the Company, in its sole and exclusive discretion, deems appropriate. The Company may determine during its review of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position.</p>
 </div>
</div>

Lead Conversational Experience Designer

United States

You need 4+ years in UX writing, strong storytelling skills, content measurement expertise, and mentoring experience. Knowledge of SEO and the mortgage industry is preferred.

You will create and edit user-focused content, guide design processes, mentor peers, influence product strategy, analyze content effectiveness, and drive team projects for consistency and improvement.

Marketing

<p><strong>Rocket Mortgage</strong>, backed by <strong>Rocket Companies®</strong>, means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here.</p><p><strong>Minimum Qualifications:</strong></p><ul><li>Have at least 4 years of relevant experience</li><li>Demonstrate strong UX writing skills</li><li>Applies generative AI effectively and appropriately to support workflow</li><li>Knows how to effectively guide users through a digital experience with relevant content</li><li>Writes clearly, concisely and on brand</li><li>Delivers impactful presentations and knows how to use storytelling to persuade</li><li>Demonstrates advanced ability to measure and explain content value</li><li>Leads projects and mentors junior content/design team members</li><li>Demonstrates advanced ability to recommend and conduct content research and testing</li></ul><p><strong> Preferred Qualifications:</strong></p><ul><li>Understands SEO best practices for creating content and writing metadata</li><li>Has experience in the mortgage and/or financial services industry</li><li>Demonstrates ability to create compelling content strategy deliverables</li></ul><p><strong>Job Summary</strong></p><p>As a Senior Content Designer, you'll lead with creativity and insight, crafting compelling content that enhances the homeownership journey. Your role goes beyond creation; you'll mentor budding designers, influence product vision and shape style guides that standardize content across our digital platforms. Armed with a content-first strategy, you'll translate complex business needs into intuitive design solutions, present innovative ideas to stakeholders using persuasive storytelling, lead impactful content initiatives, and continuously refine our messaging. Inspire, guide and transform our client experience as we work together to Help Everyone Home.</p><p><strong> Responsibilities</strong></p><ul><li>Write and edit well-informed product content that drives user experience and search engine optimization</li><li>Participate in all stages of the design process, using content-first design strategies and tactics</li><li>Work independently on multiple, concurrent projects and provide mentorship to less experienced content designers</li><li>Work with a delivery team to translate business requirements into design solutions</li><li>Influence product vision with creative solutions that further the product roadmap, tie back to business strategies and solve both client and business needs</li><li>Create style guides and message hierarchies that drive content creation across the client experience</li><li>Present new solutions and recommendations to design partners and stakeholders, using persuasion and effective storytelling to influence product vision and design decisions</li><li>Analyze and test content to identify areas for improvement</li><li>Audit existing content to identify gaps</li><li>Lead content team-driven projects that promote democratization, standardization and content reuse</li><li>Offer meaningful writing feedback to other content and product designers</li></ul>

Rocket Mortgage, backed by Rocket Companies®, means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here.Minimum Qualifications:Have at least 4 years of relevant experienceDemonstrate strong UX writing skillsApplies generative AI effectively and appropriately to support workflowKnows how to effectively guide users through a digital experience with relevant contentWrites clearly, concisely and on brandDelivers impactful presentations and knows how to use storytelling to persuadeDemonstrates advanced ability to measure and explain content valueLeads projects and mentors junior content/design team membersDemonstrates advanced ability to recommend and conduct content research and testing Preferred Qualifications:Understands SEO best practices for creating content and writing metadataHas experience in the mortgage and/or financial services industryDemonstrates ability to create compelling content strategy deliverablesJob SummaryAs a Senior Content Designer, you'll lead with creativity and insight, crafting compelling content that enhances the homeownership journey. Your role goes beyond creation; you'll mentor budding designers, influence product vision and shape style guides that standardize content across our digital platforms. Armed with a content-first strategy, you'll translate complex business needs into intuitive design solutions, present innovative ideas to stakeholders using persuasive storytelling, lead impactful content initiatives, and continuously refine our messaging. Inspire, guide and transform our client experience as we work together to Help Everyone Home. ResponsibilitiesWrite and edit well-informed product content that drives user experience and search engine optimizationParticipate in all stages of the design process, using content-first design strategies and tacticsWork independently on multiple, concurrent projects and provide mentorship to less experienced content designersWork with a delivery team to translate business requirements into design solutionsInfluence product vision with creative solutions that further the product roadmap, tie back to business strategies and solve both client and business needsCreate style guides and message hierarchies that drive content creation across the client experiencePresent new solutions and recommendations to design partners and stakeholders, using persuasion and effective storytelling to influence product vision and design decisionsAnalyze and test content to identify areas for improvementAudit existing content to identify gapsLead content team-driven projects that promote democratization, standardization and content reuseOffer meaningful writing feedback to other content and product designers

Senior Content Designer - Rocket Mortgage

<div>
 <div>
  <p><b>Rocket Mortgage</b>, backed by <b>Rocket Companies®</b>, means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here. </p>
 </div>
 <div></div>
 <div>
  <p><i>Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.</i> </p>
 </div>
 <p><b>Minimum Qualifications</b></p>
 <ul>
  <li> Have at least 4 years of relevant experience</li>
  <li> Demonstrate strong UX writing skills</li>
  <li> Applies generative AI effectively and appropriately to support workflow</li>
  <li> Knows how to effectively guide users through a digital experience with relevant content</li>
  <li> Writes clearly, concisely and on brand</li>
  <li> Delivers impactful presentations and knows how to use storytelling to persuade</li>
  <li> Demonstrates advanced ability to measure and explain content value</li>
  <li> Leads projects and mentors junior content/design team members</li>
  <li> Demonstrates advanced ability to recommend and conduct content research and testing</li>
 </ul>
 <p><b> Preferred Qualifications</b></p>
 <ul>
  <li> Understands SEO best practices for creating content and writing metadata</li>
  <li> Has experience in the mortgage and/or financial services industry</li>
  <li> Demonstrates ability to create compelling content strategy deliverables</li>
 </ul>
 <p><b> Job Summary</b></p>
 <p> As a Senior Content Designer, you'll lead with creativity and insight, crafting compelling content that enhances the homeownership journey. Your role goes beyond creation; you'll mentor budding designers, influence product vision and shape style guides that standardize content across our digital platforms. Armed with a content-first strategy, you'll translate complex business needs into intuitive design solutions, present innovative ideas to stakeholders using persuasive storytelling, lead impactful content initiatives, and continuously refine our messaging. Inspire, guide and transform our client experience as we work together to Help Everyone Home.</p>
 <p><b> Responsibilities</b></p>
 <ul>
  <li> Write and edit well-informed product content that drives user experience and search engine optimization</li>
  <li> Participate in all stages of the design process, using content-first design strategies and tactics</li>
  <li> Work independently on multiple, concurrent projects and provide mentorship to less experienced content designers</li>
  <li> Work with a delivery team to translate business requirements into design solutions</li>
  <li> Influence product vision with creative solutions that further the product roadmap, tie back to business strategies and solve both client and business needs</li>
  <li> Create style guides and message hierarchies that drive content creation across the client experience</li>
  <li> Present new solutions and recommendations to design partners and stakeholders, using persuasion and effective storytelling to influence product vision and design decisions</li>
  <li> Analyze and test content to identify areas for improvement</li>
  <li> Audit existing content to identify gaps</li>
  <li> Lead content team-driven projects that promote democratization, standardization and content reuse</li>
  <li> Offer meaningful writing feedback to other content and product designers</li>
 </ul>
 <div>
  <p><b> Benefits and Perks</b> </p>
 </div>
 <div>
  <p>Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks. </p>
 </div>
 <div></div>
 <div>
  <p><b>Who We Are</b> </p>
 </div>
 <div>
  <p><b>Rocket Companies®</b> is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We’re passionate about the work we do, and it shows. We’ve been ranked #1 for Fortune’s Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine’s Companies That Care List in 2022 and recognized as #7 on Fortune’s list of the 100 Best Companies to Work For in 2022. </p>
 </div>
 <div></div>
 <div>
  <p><b>Disclaimer</b> </p>
 </div>
 <div>
  <p>This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group. We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. </p>
 </div>
 <div></div>
 <div>
  <p>Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We offer opportunities to all job seekers including individuals with disabilities and provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law. If you need a reasonable accommodation to assist with your job search, application for employment, or interview, please visit our FAQ page at www.myrocketcareer.com/how-we-hire/faqs/ for details on how to contact our team. </p>
 </div>
 <p>Colorado, New York City, Jersey City, California, D.C and Washington Candidates Only. The salary range for this position is ninety-seven thousand five hundred dollars to two hundred five thousand five hundred dollars. The position may also be eligible for an annual bonus and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is only an estimate and is subject to revision from time to time as the Company, in its sole and exclusive discretion, deems appropriate. The Company may determine during its review of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position.</p>
</div>

Rocket Mortgage

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