RoomRaccoon is the leading Hotel Management System for independent hotels and accommodation businesses. We serve thousands of hotels globally in over 50 countries with our technology. 

Every day the 100+  ‘Raccoon’ team works hard to empower hoteliers with technology that drives better-performing hotels and guest experiences. We have headquarters in two vibrant cities on opposite sides of the world, Breda in the Netherlands and Cape Town in South Africa. Plus offices in Valencia, Spain and Lisbon, Portugal.



Technology

RoomRaccoon Hotel Tech

All-in-one hotel management software for independent hoteliers

You need 1-3 years in sales, preferably in Hospitality/SaaS, strong communication skills, CRM expertise, teamwork ability, analytical mindset, and a track record of exceeding sales targets.

You will nurture outbound leads, manage CRM interactions, engage prospects via email and calls, analyze market trends, create email campaigns, and collaborate on outreach strategies.

Berlin

<div>
 Title: Sales Specialist / Sales Development Representative / Business Development Representative 
 Type: Fulltime 
 Terms: Remote/Onsite 
 Location: Only considering applications-based in Germany (remote); Lisbon, Portugal; Valencia, Spain; Breda, The Netherlands; and Cape Town South Africa
 
 
 Who are we? 
 RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.
 
 
 Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. Our benefits include equity, formal training budget allowance, annual hotel allowance, as well as birthday and Xmas vouchers.
 
 
 Interested? Keep reading on!
 What we need? 
 You will be instrumental in advancing our mission by proactively engaging with hoteliers. You will demonstrate how our platform can significantly transform their business operations.
 
 What will you be doing? 
 Nurturing and Managing Outbound Leads 
 <ul> 
 <li>Regularly follow up on and nurture outbound leads to keeping potential clients engaged.</li> 
 <li>Utilize CRM to effectively manage and track interactions with prospects.</li> 
 <li>Analyze market and tailor strategies to increase conversion rates.</li>
 </ul>
 
 
 Proactive Engagement and Marketing to Prospects 
 <ul> 
 <li>Initiate contact with potential clients through various channels, including phone, email, and social media.</li> 
 <li>Understand and articulate the value proposition clearly to spark interest among prospects.</li> 
 <li>Identify and leverage industry trends and insights to engage in meaningful conversations with potential clients.</li>
 </ul>
 
 
 Strategic Creation and Management of Email Campaigns 
 <ul> 
 <li>Design and execute targeted email marketing campaigns to attract and nurture leads.</li> 
 <li>Test and optimize email content and delivery strategies to improve open rates and engagement.</li> 
 <li>Analyze campaign performance and make data-driven decisions to enhance future campaigns.</li>
 </ul>
 
 
 Promoting Growth in Outbound Initiatives 
 <ul> 
 <li>Develop and implement strategies to expand the outreach program, focusing on innovative tactics to reach and engage target markets.</li> 
 <li>Collaborate with sales and marketing teams to align outbound initiatives with overall business goals.</li> 
 <li>Continuously seek out new opportunities and channels for outreach to broaden the prospect base.</li>
 </ul>
 
 
 Requirements? 
 <ul> 
 <li>1-3 years of experience in a sales role, preferably with a background in Hospitality and/or SaaS.</li> 
 <li>Sales/business development experience.</li> 
 <li>Strong communication skills, with the ability to clearly convey messages in written and verbal form.</li> 
 <li>Experience with CRM software and email marketing tools.</li> 
 <li>Ability to work independently and as part of a team, with a proactive and results-driven approach.</li> 
 </ul>
 <ul>
 <li>Creative thinker with strong analytical skills, able to interpret data to inform strategies.</li> 
 <li>Demonstrated ability to meet and exceed targets in a sales or marketing role.</li>
 </ul>
</div>


 Title: Sales Specialist / Sales Development Representative / Business Development Representative 
  Type: Fulltime 
  Terms: Remote/Onsite 
  Location: Only considering applications-based in Germany (remote); Lisbon, Portugal; Valencia, Spain; Breda, The Netherlands; and Cape Town South Africa
  
  
  Who are we? 
  RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.
  
  
  Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. Our benefits include equity, formal training budget allowance, annual hotel allowance, as well as birthday and Xmas vouchers.
  
  
  Interested? Keep reading on!
   What we need? 
  You will be instrumental in advancing our mission by proactively engaging with hoteliers. You will demonstrate how our platform can significantly transform their business operations.
 
  What will you be doing? 
  Nurturing and Managing Outbound Leads 
  
  Regularly follow up on and nurture outbound leads to keeping potential clients engaged. 
  Utilize CRM to effectively manage and track interactions with prospects. 
  Analyze market and tailor strategies to increase conversion rates.
 
  
  
  Proactive Engagement and Marketing to Prospects 
  
  Initiate contact with potential clients through various channels, including phone, email, and social media. 
  Understand and articulate the value proposition clearly to spark interest among prospects. 
  Identify and leverage industry trends and insights to engage in meaningful conversations with potential clients.
 
  
  
  Strategic Creation and Management of Email Campaigns 
  
  Design and execute targeted email marketing campaigns to attract and nurture leads. 
  Test and optimize email content and delivery strategies to improve open rates and engagement. 
  Analyze campaign performance and make data-driven decisions to enhance future campaigns.
 
  
  
  Promoting Growth in Outbound Initiatives 
  
  Develop and implement strategies to expand the outreach program, focusing on innovative tactics to reach and engage target markets. 
  Collaborate with sales and marketing teams to align outbound initiatives with overall business goals. 
  Continuously seek out new opportunities and channels for outreach to broaden the prospect base.
 
  
  
  Requirements? 
  
  1-3 years of experience in a sales role, preferably with a background in Hospitality and/or SaaS. 
  Sales/business development experience. 
  Strong communication skills, with the ability to clearly convey messages in written and verbal form. 
  Experience with CRM software and email marketing tools. 
  Ability to work independently and as part of a team, with a proactive and results-driven approach. 
 
 
  Creative thinker with strong analytical skills, able to interpret data to inform strategies. 
  Demonstrated ability to meet and exceed targets in a sales or marketing role.
 


Business Development Representative - RoomRaccoon Hotel Tech

Business Development Representative

You should have 1-3 years in sales, preferably in Hospitality/SaaS, strong communication skills, CRM experience, a results-driven mindset, and the ability to meet and exceed targets.

You will nurture outbound leads, engage prospects via various channels, manage email campaigns, analyze market trends, and collaborate on strategies to expand outreach and improve conversion rates.

Germany

RoomRaccoon

You must be fluent in Portuguese and Spanish or Spanish and Italian, have 2+ years in customer support, and possess excellent interpersonal skills. Hotel experience is a plus.

You will provide personalized support via email and phone, address customer queries, ensure satisfaction, retain clients, and collaborate with teams for issue resolution and smooth transitions.

Customer Relations

Lisbon

Who are we?RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. Our benefits include equity, formal training budget allowance, annual hotel allowance, as well as birthday and Xmas vouchers.Interested? Keep reading on!What we need?Customer Support plays a crucial role in our business by providing high-quality assistance and resolving client queries through excellent communication skills. This ensures a positive and productive experience with our product, leading to increased client satisfaction and retention.As a Customer Care Consultant, you will need the ability to quickly identify issues and troubleshoot problems, all while showing empathy and patience throughout the process to address client needs effectively.You will join a global team of customer service representatives and will be responsible for taking care of our Portuguese, Spanish and Italian clients.What will you be doing?Customer Support<ul><li>Support hoteliers by providing professional, personalised responses to their queries via email, phone, and online discussion forums.</li><li>Deliver world class customer experience by listening to hoteliers and being responsive to their needs as well as going the extra mile to pre-empt future needs</li><li>Assess queries and, where necessary, escalate to internal teams via pre-defined processes and channels and follow up to ensure resolution</li><li>Meet daily &amp; weekly engagement metrics with a goal to achieve set targets for customer satisfaction and retention</li></ul>Retention and Service Recovery<ul><li>Working closely with our Implementations Team to ensure a seamless transition of client accounts to support.</li><li>Acknowledge hotelier dissatisfaction and demonstrate extreme care when engaging with them with a goal to retain dissatisfied customers and turn them into promoters</li><li>Retain hoteliers by understanding the situations and behaviours that indicate they want to stop using RoomRaccoon and work with internal teams to prioritise resolving their issues</li></ul>Requirements?<ul><li>Non-negotiable: Fluent in Portuguese and Spanish or Spanish and Italian</li><li>Has 2+ years' experience in a service-oriented, technical or customer support role</li><li>Hotel (front desk/reservations) / and or hospitality experience (advantageous)</li><li>Excellent interpersonal skills, consistently amicable and responsive in dealing with all people, both externally and internally</li><li>Technical proficiency in working on different systems (training will be provided)</li></ul>

Who are we?RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. Our benefits include equity, formal training budget allowance, annual hotel allowance, as well as birthday and Xmas vouchers.Interested? Keep reading on!What we need?Customer Support plays a crucial role in our business by providing high-quality assistance and resolving client queries through excellent communication skills. This ensures a positive and productive experience with our product, leading to increased client satisfaction and retention.As a Customer Care Consultant, you will need the ability to quickly identify issues and troubleshoot problems, all while showing empathy and patience throughout the process to address client needs effectively.You will join a global team of customer service representatives and will be responsible for taking care of our Portuguese, Spanish and Italian clients.What will you be doing?Customer SupportSupport hoteliers by providing professional, personalised responses to their queries via email, phone, and online discussion forums.Deliver world class customer experience by listening to hoteliers and being responsive to their needs as well as going the extra mile to pre-empt future needsAssess queries and, where necessary, escalate to internal teams via pre-defined processes and channels and follow up to ensure resolutionMeet daily & weekly engagement metrics with a goal to achieve set targets for customer satisfaction and retentionRetention and Service RecoveryWorking closely with our Implementations Team to ensure a seamless transition of client accounts to support.Acknowledge hotelier dissatisfaction and demonstrate extreme care when engaging with them with a goal to retain dissatisfied customers and turn them into promotersRetain hoteliers by understanding the situations and behaviours that indicate they want to stop using RoomRaccoon and work with internal teams to prioritise resolving their issuesRequirements?Non-negotiable: Fluent in Portuguese and Spanish or Spanish and ItalianHas 2+ years' experience in a service-oriented, technical or customer support roleHotel (front desk/reservations) / and or hospitality experience (advantageous)Excellent interpersonal skills, consistently amicable and responsive in dealing with all people, both externally and internallyTechnical proficiency in working on different systems (training will be provided)

Customer Care Consultant - RoomRaccoon Hotel Tech

Customer Care Consultant

You need 1-3 years in sales, preferably in Hospitality/SaaS, strong communication, CRM/email marketing skills, a proactive nature, creativity, and a proven track record of meeting targets.

You will nurture leads, manage CRM interactions, analyze market trends, initiate client contact, execute email campaigns, optimize performance, collaborate with teams, and expand outreach strategies.

RoomRaccoon Hotel Tech

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