Siteimprove is a people-centric, $100M ARR SaaS company driven to help businesses achieve their digital potential by creating an accessible, purposeful, and performant web experience for all users. We strive to create true inclusivity – in ability, geography, ethnicity, and culture – for every customer. We are a leader in content experience, inclusivity, and marketing performance and our 550+ employees serve over 7,000 customers worldwide.  

 

Siteimprove also works with leading accessibility groups around the world, including the World Wide Web Consortium (W3C) and the International Association of Accessibility Professionals (IAAP), to define international accessibility standards and we lead conversations with the United Nations to advance the causes of web accessibility and digital inclusion around the globe.

Technology

Siteimprove

You need 2+ years as a corporate paralegal, an associate degree or higher, paralegal certification, and be open to diverse backgrounds. Travel may be required.

You will review and draft SaaS agreements, manage contract processes, support RFP responses, conduct legal research, and assist internal teams with various legal needs.

Minneapolis

Siteimprove is seeking a skilled and detail-oriented Corporate Paralegal to join our legal team. A substantial part of the job will consist of reviewing, negotiating, and drafting agreements for sales transactions, including Non-Disclosure Agreements, Business Associate Agreements, and Master Subscription Agreements. Additionally, Corporate Paralegal will assist in drafting responses to RFPs (Request for Proposals) and perform legal research on a variety of topics. What You Will Be Doing * Review, draft, and negotiate commercial Software-as-a-Service (SaaS) /Cloud agreements, technology, and strategic relationship agreements, non-standard agreements, and agreements for new products & services * Maintain and update Siteimprove’s boilerplate agreements and other documents and resources for the commercial teams * Actively work with Siteimprove’s Commercial Operations team to respond to RFPs from clients, vendors, or partners * Set up and manage various contract flow and review processes in our new CLM system. * Conduct legal research and analysis to stay informed and update leadership about changes in legislation and regulations that impact Siteimprove * Support other employees, teams, and sales personnel as necessary * Perform other related duties as assigned What We Will Require Of You * 2+ years of prior experience as a corporate paralegal, preferably in contract review and transactional matters * Associate degree or higher and paralegal certification * Siteimprove support and encourage non-traditional CVs when it comes to professional background, as outcomes matter most. There are many ways toward the right combination of experience and training that provide the required knowledge, skills, and abilities for this role. * Travel as needed What We Will Love About You * Experience with Cloud Computing/SaaS technology transactions * Experience with issues pertaining to SaaS, data privacy, and cloud computing, including sales and support of products, development, IP, commercial law, and revenue recognition * Knowledge of international legal systems, including Canada and Australia * General understanding of worldwide data privacy regulations * Operational experience creating and implementing contract processes and working closely with sales operations * Must be able to demonstrate the ability to balance business expectations with compliance with the company's policies and preferences through negotiation and appropriate escalation * Ability to work in a fast-paced, collaborative, and dynamic team environment * Ability to handle and be trusted with confidential and/or sensitive information * Previous experience in a service-oriented environment with a strong customer service focus * Effective communication skills to collaborate with internal teams and external customers In Addition, We Hope You Will Appreciate * Rest and relaxation: Open Paid Time Off (OPTO) program for vacation, personal illness, mental health, or to care for a family member, 10 paid holidays, and two Give Back Days * Comprehensive benefits: National medical plan, dental, vision, paid maternity leave, paid paternity leave, HSA, Flex, employer-sponsored short-term, long-term disability, discounts to volunteer plans to meet your family needs, and more! * Prepare for the future: 401(k) with a company match to provide a better future in your retirement years. $65,250 - $81,413 a year Base pay will depend on the position, individual qualifications, market, and other operational business needs. Siteimprove is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Siteimprove is a global corporation that has developed data practices to ensure your personally identifiable information is appropriately protected. Please note that personal information may be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at https://siteimprove.com/en/privacy/ .

Siteimprove is seeking a skilled and detail-oriented Corporate Paralegal to join our legal team. A substantial part of the job will consist of reviewing, negotiating, and drafting agreements for sales transactions, including Non-Disclosure Agreements, Business Associate Agreements, and Master Subscription Agreements. Additionally, Corporate Paralegal will assist in drafting responses to RFPs (Request for Proposals) and perform legal research on a variety of topics.What You Will Be Doing * Review, draft, and negotiate commercial Software-as-a-Service (SaaS) /Cloud agreements, technology, and strategic relationship agreements, non-standard agreements, and agreements for new products & services * Maintain and update Siteimprove’s boilerplate agreements and other documents and resources for the commercial teams * Actively work with Siteimprove’s Commercial Operations team to respond to RFPs from clients, vendors, or partners * Set up and manage various contract flow and review processes in our new CLM system. * Conduct legal research and analysis to stay informed and update leadership about changes in legislation and regulations that impact Siteimprove * Support other employees, teams, and sales personnel as necessary * Perform other related duties as assigned      What We Will Require Of You * 2+ years of prior experience as a corporate paralegal, preferably in contract review and transactional matters * Associate degree or higher and paralegal certification * Siteimprove support and encourage non-traditional CVs when it comes to professional background, as outcomes matter most. There are many ways toward the right combination of experience and training that provide the required knowledge, skills, and abilities for this role. * Travel as needed      What We Will Love About You * Experience with Cloud Computing/SaaS technology transactions * Experience with issues pertaining to SaaS, data privacy, and cloud computing, including sales and support of products, development, IP, commercial law, and revenue recognition * Knowledge of international legal systems, including Canada and Australia * General understanding of worldwide data privacy regulations * Operational experience creating and implementing contract processes and working closely with sales operations * Must be able to demonstrate the ability to balance business expectations with compliance with the company's policies and preferences through negotiation and appropriate escalation * Ability to work in a fast-paced, collaborative, and dynamic team environment * Ability to handle and be trusted with confidential and/or sensitive information * Previous experience in a service-oriented environment with a strong customer service focus * Effective communication skills to collaborate with internal teams and external customers      In Addition, We Hope You Will Appreciate * Rest and relaxation: Open Paid Time Off (OPTO) program for vacation, personal illness, mental health, or to care for a family member, 10 paid holidays, and two Give Back Days * Comprehensive benefits: National medical plan, dental, vision, paid maternity leave, paid paternity leave, HSA, Flex, employer-sponsored short-term, long-term disability, discounts to volunteer plans to meet your family needs, and more! * Prepare for the future: 401(k) with a company match to provide a better future in your retirement years.      $65,250 - $81,413 a yearBase pay will depend on the position, individual qualifications, market, and other operational business needs.Siteimprove is an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.Siteimprove is a global corporation that has developed data practices to ensure your personally identifiable information is appropriately protected. Please note that personal information may be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at https://siteimprove.com/en/privacy/ .

Corporate Paralegal - Siteimprove

Siteimprove is seeking a skilled and detail-oriented Corporate Paralegal to join our legal team. A substantial part of the job will consist of reviewing, negotiating, and drafting agreements for sales transactions, including Non-Disclosure Agreements, Business Associate Agreements, and Master Subscription Agreements. Additionally, Corporate Paralegal will assist in drafting responses to RFPs (Request for Proposals) and perform legal research on a variety of topics.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You Will Be Doing&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Review, draft, and negotiate commercial Software-as-a-Service (SaaS) /Cloud agreements, technology, and strategic relationship agreements, non-standard agreements, and agreements for new products &amp;amp; services &lt;/li&gt;&lt;li&gt;Maintain and update Siteimprove’s boilerplate agreements and other documents and resources for the commercial teams&lt;/li&gt;&lt;li&gt;Actively work with Siteimprove’s Commercial Operations team to respond to RFPs from clients, vendors, or partners&lt;/li&gt;&lt;li&gt;Set up and manage various contract flow and review processes in our new CLM system. &lt;/li&gt;&lt;li&gt;Conduct legal research and analysis to stay informed and update leadership about changes in legislation and regulations that impact Siteimprove&lt;/li&gt;&lt;li&gt;Support other employees, teams, and sales personnel as necessary&lt;/li&gt;&lt;li&gt;Perform other related duties as assigned&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What We Will Require Of You&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;2+ years of prior experience as a corporate paralegal, preferably in contract review and transactional matters&lt;/li&gt;&lt;li&gt;Associate degree or higher and paralegal certification&lt;/li&gt;&lt;li&gt;Siteimprove support and encourage non-traditional CVs when it comes to professional background, as outcomes matter most. There are many ways toward the right combination of experience and training that provide the required knowledge, skills, and abilities for this role.&lt;/li&gt;&lt;li&gt;Travel as needed&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What We Will Love About You&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Experience with Cloud Computing/SaaS technology transactions &lt;/li&gt;&lt;li&gt;Experience with issues pertaining to SaaS, data privacy, and cloud computing, including sales and support of products, development, IP, commercial law, and revenue recognition&lt;/li&gt;&lt;li&gt;Knowledge of international legal systems, including Canada and Australia&lt;/li&gt;&lt;li&gt;General understanding of worldwide data privacy regulations&lt;/li&gt;&lt;li&gt;Operational experience creating and implementing contract processes and working closely with sales operations&lt;/li&gt;&lt;li&gt;Must be able to demonstrate the ability to balance business expectations with compliance with the company's policies and preferences through negotiation and appropriate escalation&lt;/li&gt;&lt;li&gt;Ability to work in a fast-paced, collaborative, and dynamic team environment&lt;/li&gt;&lt;li&gt;Ability to handle and be trusted with confidential and/or sensitive information&lt;/li&gt;&lt;li&gt;Previous experience in a service-oriented environment with a strong customer service focus&lt;/li&gt;&lt;li&gt;Effective communication skills to collaborate with internal teams and external customers&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;In Addition, We Hope You Will Appreciate&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Rest and relaxation: Open Paid Time Off (OPTO) program for vacation, personal illness, mental health, or to care for a family member, 10 paid holidays, and two Give Back Days&lt;/li&gt;&lt;li&gt;Comprehensive benefits: National medical plan, dental, vision, paid maternity leave, paid paternity leave, HSA, Flex, employer-sponsored short-term, long-term disability, discounts to volunteer plans to meet your family needs, and more!&lt;/li&gt;&lt;li&gt;Prepare for the future: 401(k) with a company match to provide a better future in your retirement years.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;$65,250 - $81,413 a year&lt;br&gt;&lt;br&gt;Base pay will depend on the position, individual qualifications, market, and other operational business needs.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Siteimprove is an equal opportunity employer&lt;br&gt;&lt;br&gt;&lt;/strong&gt;All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.&lt;br&gt;&lt;br&gt;Siteimprove is a global corporation that has developed data practices to ensure your personally identifiable information is appropriately protected. Please note that personal information may be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at https://siteimprove.com/en/privacy/ .

Corporate Paralegal

You need 2+ years as a corporate paralegal, preferably in contract review; an associate degree or higher with paralegal certification; and willingness to travel as needed.

You will draft and negotiate SaaS agreements, manage contract processes, update documents, conduct legal research, and support various teams in legal matters.

Bellevue

Siteimprove is seeking a skilled and detail-oriented Corporate Paralegal to join our legal team. A substantial part of the job will consist of reviewing, negotiating, and drafting agreements for sales transactions, including Non-Disclosure Agreements, Business Associate Agreements, and Master Subscription Agreements. Additionally, Corporate Paralegal will assist in drafting responses to RFPs (Request for Proposals) and perform legal research on a variety of topics. What You Will Be Doing * Review, draft, and negotiate commercial Software-as-a-Service (SaaS) /Cloud agreements, technology, and strategic relationship agreements, non-standard agreements, and agreements for new products & services * Maintain and update Siteimprove’s boilerplate agreements and other documents and resources for the commercial teams * Actively work with Siteimprove’s Commercial Operations team to respond to RFPs from clients, vendors, or partners * Set up and manage various contract flow and review processes in our new CLM system. * Conduct legal research and analysis to stay informed and update leadership about changes in legislation and regulations that impact Siteimprove * Support other employees, teams, and sales personnel as necessary * Perform other related duties as assigned What We Will Require Of You * 2+ years of prior experience as a corporate paralegal, preferably in contract review and transactional matters * Associate degree or higher and paralegal certification * Siteimprove support and encourage non-traditional CVs when it comes to professional background, as outcomes matter most. There are many ways toward the right combination of experience and training that provide the required knowledge, skills, and abilities for this role. * Travel as needed What We Will Love About You * Experience with Cloud Computing/SaaS technology transactions * Experience with issues pertaining to SaaS, data privacy, and cloud computing, including sales and support of products, development, IP, commercial law, and revenue recognition * Knowledge of international legal systems, including Canada and Australia * General understanding of worldwide data privacy regulations * Operational experience creating and implementing contract processes and working closely with sales operations * Must be able to demonstrate the ability to balance business expectations with compliance with the company's policies and preferences through negotiation and appropriate escalation * Ability to work in a fast-paced, collaborative, and dynamic team environment * Ability to handle and be trusted with confidential and/or sensitive information * Previous experience in a service-oriented environment with a strong customer service focus * Effective communication skills to collaborate with internal teams and external customers In Addition, We Hope You Will Appreciate * Rest and relaxation: Open Paid Time Off (OPTO) program for vacation, personal illness, mental health, or to care for a family member, 10 paid holidays, and two Give Back Days * Comprehensive benefits: National medical plan, dental, vision, paid maternity leave, paid paternity leave, HSA, Flex, employer-sponsored short-term, long-term disability, discounts to volunteer plans to meet your family needs, and more! * Prepare for the future: 401(k) with a company match to provide a better future in your retirement years. $76,700 - $111,240 a year Base pay will depend on the position, individual qualifications, market, and other operational business needs. Siteimprove is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Siteimprove is a global corporation that has developed data practices to ensure your personally identifiable information is appropriately protected. Please note that personal information may be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at https://siteimprove.com/en/privacy/ .

Siteimprove is seeking a skilled and detail-oriented Corporate Paralegal to join our legal team. A substantial part of the job will consist of reviewing, negotiating, and drafting agreements for sales transactions, including Non-Disclosure Agreements, Business Associate Agreements, and Master Subscription Agreements. Additionally, Corporate Paralegal will assist in drafting responses to RFPs (Request for Proposals) and perform legal research on a variety of topics.What You Will Be Doing * Review, draft, and negotiate commercial Software-as-a-Service (SaaS) /Cloud agreements, technology, and strategic relationship agreements, non-standard agreements, and agreements for new products & services * Maintain and update Siteimprove’s boilerplate agreements and other documents and resources for the commercial teams * Actively work with Siteimprove’s Commercial Operations team to respond to RFPs from clients, vendors, or partners * Set up and manage various contract flow and review processes in our new CLM system. * Conduct legal research and analysis to stay informed and update leadership about changes in legislation and regulations that impact Siteimprove * Support other employees, teams, and sales personnel as necessary * Perform other related duties as assigned      What We Will Require Of You * 2+ years of prior experience as a corporate paralegal, preferably in contract review and transactional matters * Associate degree or higher and paralegal certification * Siteimprove support and encourage non-traditional CVs when it comes to professional background, as outcomes matter most. There are many ways toward the right combination of experience and training that provide the required knowledge, skills, and abilities for this role. * Travel as needed      What We Will Love About You * Experience with Cloud Computing/SaaS technology transactions * Experience with issues pertaining to SaaS, data privacy, and cloud computing, including sales and support of products, development, IP, commercial law, and revenue recognition * Knowledge of international legal systems, including Canada and Australia * General understanding of worldwide data privacy regulations * Operational experience creating and implementing contract processes and working closely with sales operations * Must be able to demonstrate the ability to balance business expectations with compliance with the company's policies and preferences through negotiation and appropriate escalation * Ability to work in a fast-paced, collaborative, and dynamic team environment * Ability to handle and be trusted with confidential and/or sensitive information * Previous experience in a service-oriented environment with a strong customer service focus * Effective communication skills to collaborate with internal teams and external customers      In Addition, We Hope You Will Appreciate * Rest and relaxation: Open Paid Time Off (OPTO) program for vacation, personal illness, mental health, or to care for a family member, 10 paid holidays, and two Give Back Days * Comprehensive benefits: National medical plan, dental, vision, paid maternity leave, paid paternity leave, HSA, Flex, employer-sponsored short-term, long-term disability, discounts to volunteer plans to meet your family needs, and more! * Prepare for the future: 401(k) with a company match to provide a better future in your retirement years.      $76,700 - $111,240 a yearBase pay will depend on the position, individual qualifications, market, and other operational business needs.Siteimprove is an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.Siteimprove is a global corporation that has developed data practices to ensure your personally identifiable information is appropriately protected. Please note that personal information may be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at https://siteimprove.com/en/privacy/ .

Siteimprove is seeking a skilled and detail-oriented Corporate Paralegal to join our legal team. A substantial part of the job will consist of reviewing, negotiating, and drafting agreements for sales transactions, including Non-Disclosure Agreements, Business Associate Agreements, and Master Subscription Agreements. Additionally, Corporate Paralegal will assist in drafting responses to RFPs (Request for Proposals) and perform legal research on a variety of topics.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You Will Be Doing&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Review, draft, and negotiate commercial Software-as-a-Service (SaaS) /Cloud agreements, technology, and strategic relationship agreements, non-standard agreements, and agreements for new products &amp;amp; services &lt;/li&gt;&lt;li&gt;Maintain and update Siteimprove’s boilerplate agreements and other documents and resources for the commercial teams&lt;/li&gt;&lt;li&gt;Actively work with Siteimprove’s Commercial Operations team to respond to RFPs from clients, vendors, or partners&lt;/li&gt;&lt;li&gt;Set up and manage various contract flow and review processes in our new CLM system. &lt;/li&gt;&lt;li&gt;Conduct legal research and analysis to stay informed and update leadership about changes in legislation and regulations that impact Siteimprove&lt;/li&gt;&lt;li&gt;Support other employees, teams, and sales personnel as necessary&lt;/li&gt;&lt;li&gt;Perform other related duties as assigned&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What We Will Require Of You&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;2+ years of prior experience as a corporate paralegal, preferably in contract review and transactional matters&lt;/li&gt;&lt;li&gt;Associate degree or higher and paralegal certification&lt;/li&gt;&lt;li&gt;Siteimprove support and encourage non-traditional CVs when it comes to professional background, as outcomes matter most. There are many ways toward the right combination of experience and training that provide the required knowledge, skills, and abilities for this role.&lt;/li&gt;&lt;li&gt;Travel as needed&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What We Will Love About You&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Experience with Cloud Computing/SaaS technology transactions &lt;/li&gt;&lt;li&gt;Experience with issues pertaining to SaaS, data privacy, and cloud computing, including sales and support of products, development, IP, commercial law, and revenue recognition&lt;/li&gt;&lt;li&gt;Knowledge of international legal systems, including Canada and Australia&lt;/li&gt;&lt;li&gt;General understanding of worldwide data privacy regulations&lt;/li&gt;&lt;li&gt;Operational experience creating and implementing contract processes and working closely with sales operations&lt;/li&gt;&lt;li&gt;Must be able to demonstrate the ability to balance business expectations with compliance with the company's policies and preferences through negotiation and appropriate escalation&lt;/li&gt;&lt;li&gt;Ability to work in a fast-paced, collaborative, and dynamic team environment&lt;/li&gt;&lt;li&gt;Ability to handle and be trusted with confidential and/or sensitive information&lt;/li&gt;&lt;li&gt;Previous experience in a service-oriented environment with a strong customer service focus&lt;/li&gt;&lt;li&gt;Effective communication skills to collaborate with internal teams and external customers&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;In Addition, We Hope You Will Appreciate&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Rest and relaxation: Open Paid Time Off (OPTO) program for vacation, personal illness, mental health, or to care for a family member, 10 paid holidays, and two Give Back Days&lt;/li&gt;&lt;li&gt;Comprehensive benefits: National medical plan, dental, vision, paid maternity leave, paid paternity leave, HSA, Flex, employer-sponsored short-term, long-term disability, discounts to volunteer plans to meet your family needs, and more!&lt;/li&gt;&lt;li&gt;Prepare for the future: 401(k) with a company match to provide a better future in your retirement years.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;$76,700 - $111,240 a year&lt;br&gt;&lt;br&gt;Base pay will depend on the position, individual qualifications, market, and other operational business needs.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Siteimprove is an equal opportunity employer&lt;br&gt;&lt;br&gt;&lt;/strong&gt;All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.&lt;br&gt;&lt;br&gt;Siteimprove is a global corporation that has developed data practices to ensure your personally identifiable information is appropriately protected. Please note that personal information may be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at https://siteimprove.com/en/privacy/ .

You must have 3+ years in Customer Success within a B2B SaaS environment, strong communication skills, and knowledge of digital marketing, CRM, and analytics. Adaptability and problem-solving skills are essential.

You will manage customer lifecycles, drive retention, advocate for client needs, analyze health metrics, collaborate cross-functionally, and maintain accurate documentation in the Customer Success tool.

The Customer Success Executive is responsible for ensuring that assigned Siteimprove customers are consistently successful in working with Siteimprove. The results of these efforts should be a high retention rate of Annual Recurring Revenue (ARR), identification of contract expansion opportunities, and identifying Customers willing to participate in promotional projects such as case studies, testimonials, and reference requests. The primary goal of this role is to ensure the Customer is successfully and continuously finding value with their subscription in a manner that is mutually beneficial to both the Customer and to Siteimprove. By combining your understanding of the Customer’s definition of success with your expertise in the Siteimprove offerings you will advise our Customers on how they can realize value and best leverage their solutions and services. Doing so time and again will result in you being a trusted advisor and strategic partner for our Customers and their go-to contact for all things Siteimprove. This will also result in other Siteimprove departments looking to you for knowledge about our Customers which you will be willing and able to provide What You Will Be Doing * Manage the entire customer lifecycle from post-implementation to retention & expansion * Manage a scaled portfolio & identify key industry trends and opportunities to impact customers at scale * Meet and exceed overall Customer gross and net retention goals with assigned customers. * Work with Customers to understand business objectives, or other key performance indicators, and aid the Customer in achieving their definition of success. * Utilize all available methods and tools for indications of improving or failing Customer health and respond accordingly. Examples include employing risk mitigation tactics or providing expansion leads to the Sales team * Work cross-functionally with key stakeholders in sales, renewals management, services, and marketing * Actively participate in knowledge-sharing activities, including but not limited to process improvements and Customer and industry trends. Provide feedback that will improve how Siteimprove works with our Customers. * Maintain practitioner-level knowledge of customer industries as well as product features, advantages, benefits, contract details, and selling points for effective communication. * Advocate on behalf of the Customer to other departments to ensure Customer needs are met * Keep up-to-date information, status, documentation, and other pertinent details of assigned Customers in Siteimprove’s Customer Success tool. * Attend meetings and other company functions necessary to perform duties * Performs other related duties as assigned What We Will Require Of You * You embody our core values: You are people-centric. You are customer-focused. You embrace and drive change. You have a passion to succeed. You find value in diversity and inclusion. * Minimum 3 years of experience in Customer Success or equivalent history in increasing Customer satisfaction, adoption, and retention. What We Will Love About You * Software-as-a-Service (SaaS) experience in a B2B Martech environment * Self-starter with a demonstrated record of acquiring knowledge above and beyond what is needed to complete assigned tasks * Strong listening ability and persuasiveness to use appropriate interpersonal styles and communication methods * Proven Customer focus experience ensuring the Customer perspective is a driving force behind business decisions and activities * Excellent problem-solving and creative thinking skills * Proven ability to be a business advisor by creating valuable business partnerships with Customers * Proven track record of delivering measurable results * Excellent verbal and written communication skills working in a professional environment * Strong collaboration and teambuilding skills * Excellent, time management, organizational, and planning skills * Ability to multi-task and adapt to a fast-paced environment * Experience in digital marketing * Knowledge of and/or experience with a CRM tool * High-level knowledge of Digital Content Creation, accessibility, Search Engine Optimization, and Digital Analytics * Experience with screen share software * Familiarity with HTML or web content management is a plus In Addition, We Hope You Will Appreciate * Rest and relaxation: Open Paid Time Off (OPTO) program for vacation, personal illness, mental health, or to care for a family member, 10 paid holidays, and two Give Back Days * Comprehensive benefits: National medical plan, dental, vision, paid maternity leave, paid paternity leave, HSA, Flex, employer-sponsored short-term, long-term disability, discounts to volunteer plans to meet your family needs, and more! * Prepare for the future: 401(k) with a company match to provide a better future in your retirement years. $61,000 - $73,000 a year Base pay will depend on the position, individual qualifications, market, and other operational business needs.

The Customer Success Executive is responsible for ensuring that assigned Siteimprove customers are consistently successful in working with Siteimprove. The results of these efforts should be a high retention rate of Annual Recurring Revenue (ARR), identification of contract expansion opportunities, and identifying Customers willing to participate in promotional projects such as case studies, testimonials, and reference requests. The primary goal of this role is to ensure the Customer is successfully and continuously finding value with their subscription in a manner that is mutually beneficial to both the Customer and to Siteimprove.By combining your understanding of the Customer’s definition of success with your expertise in the Siteimprove offerings you will advise our Customers on how they can realize value and best leverage their solutions and services. Doing so time and again will result in you being a trusted advisor and strategic partner for our Customers and their go-to contact for all things Siteimprove. This will also result in other Siteimprove departments looking to you for knowledge about our Customers which you will be willing and able to provideWhat You Will Be Doing * Manage the entire customer lifecycle from post-implementation to retention & expansion * Manage a scaled portfolio & identify key industry trends and opportunities to impact customers at scale * Meet and exceed overall Customer gross and net retention goals with assigned customers. * Work with Customers to understand business objectives, or other key performance indicators, and aid the Customer in achieving their definition of success. * Utilize all available methods and tools for indications of improving or failing Customer health and respond accordingly. Examples include employing risk mitigation tactics or providing expansion leads to the Sales team * Work cross-functionally with key stakeholders in sales, renewals management, services, and marketing * Actively participate in knowledge-sharing activities, including but not limited to process improvements and Customer and industry trends. Provide feedback that will improve how Siteimprove works with our Customers. * Maintain practitioner-level knowledge of customer industries as well as product features, advantages, benefits, contract details, and selling points for effective communication. * Advocate on behalf of the Customer to other departments to ensure Customer needs are met * Keep up-to-date information, status, documentation, and other pertinent details of assigned Customers in Siteimprove’s Customer Success tool. * Attend meetings and other company functions necessary to perform duties * Performs other related duties as assigned      What We Will Require Of You * You embody our core values: You are people-centric. You are customer-focused. You embrace and drive change. You have a passion to succeed. You find value in diversity and inclusion. * Minimum 3 years of experience in Customer Success or equivalent history in increasing Customer satisfaction, adoption, and retention.      What We Will Love About You * Software-as-a-Service (SaaS) experience in a B2B Martech environment * Self-starter with a demonstrated record of acquiring knowledge above and beyond what is needed to complete assigned tasks * Strong listening ability and persuasiveness to use appropriate interpersonal styles and communication methods * Proven Customer focus experience ensuring the Customer perspective is a driving force behind business decisions and activities * Excellent problem-solving and creative thinking skills * Proven ability to be a business advisor by creating valuable business partnerships with Customers * Proven track record of delivering measurable results * Excellent verbal and written communication skills working in a professional environment * Strong collaboration and teambuilding skills * Excellent, time management, organizational, and planning skills * Ability to multi-task and adapt to a fast-paced environment * Experience in digital marketing * Knowledge of and/or experience with a CRM tool * High-level knowledge of Digital Content Creation, accessibility, Search Engine Optimization, and Digital Analytics * Experience with screen share software * Familiarity with HTML or web content management is a plus      In Addition, We Hope You Will Appreciate * Rest and relaxation: Open Paid Time Off (OPTO) program for vacation, personal illness, mental health, or to care for a family member, 10 paid holidays, and two Give Back Days * Comprehensive benefits: National medical plan, dental, vision, paid maternity leave, paid paternity leave, HSA, Flex, employer-sponsored short-term, long-term disability, discounts to volunteer plans to meet your family needs, and more! * Prepare for the future: 401(k) with a company match to provide a better future in your retirement years.      $61,000 - $73,000 a yearBase pay will depend on the position, individual qualifications, market, and other operational business needs.

Siteimprove

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