SiteMinder is a leading provider of cloud-based hotel distribution and booking technology, designed to help hotels and accommodation providers manage their online presence and maximise their bookings. The company offers a platform that integrates with various online travel agencies (OTAs) and booking channels, enabling hotels to efficiently manage reservations, rates, and availability. SiteMinder’s ultimate mission is to empower hotels with innovative technology that enhances their online visibility and drives revenue growth. Their purpose is to streamline the booking process, optimise hotel operations, and provide a seamless experience for both hoteliers and travellers in the increasingly competitive hospitality industry.


Technology

SiteMinder

The name behind the only software platform that unlocks the full revenue potential of hotels.

You must have strong English and German or Italian communication skills, experience in collections/billing, adaptability, and familiarity with systems like Zuora or Salesforce.

You will manage debt collections, ensure positive customer billing experiences, support teams on account changes, process service cancellations, and maintain CRM and billing data accuracy.

Customer Relations

Accounting & Tax

Galway

<div>
 At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
 
 What We Do…
 We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
 
 We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
 
 And today, we’re the world’s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.
 
 About the Billing and Collections Analyst role... (German or Italian)
 The Billing and Collection Support Team provides a critical role supporting SiteMinder customers on invoice and payment queries as well as accounts receivable collections.
 
 What you'll do...
 <ul>
 <li>Collections - Timely and effective collection of all debts, maintaining contact with customers to ensure invoices are clear for payment and to achieve cash collection targets set by the Head Office.</li>
 <li>Customer billing experience - Deliver a positive billing, payment and collection experience for our customers. Handle customer queries and issues (cases) within agreed service levels and resolve at quality expected by our customers.</li>
 <li>Change management - Support the SiteMinder Sales, Onboarding Success, Service Desk and Customer Success teams on changes or issues related to accounts, including but not limited to, group pricing changes and complaints.</li>
 <li>Processing - Ensure timely processing of customer requests such as cancellation of services.</li>
 <li>Systems - Ensure CRM and billing system customer data is kept up to date.</li>
 </ul>
 
 What you have...
 <ul>
 <li>Strong written and oral communication skills English and German or Italian</li>
 <li>Experience working in a collections/billing /support / teams</li>
 <li>Adaptable and willing to learn</li>
 <li>A working knowledge of Zuora, Salesforce, Tesorio or similar systems is advantageous</li>
 <li>Able to work in a close team environment, where ideas are shared, valued, and discussed</li>
 <li>Thrive in a fast-paced, agile, and dynamic environment</li>
 <li>Are helpful, encouraging, and respectful to team members and everyone they interact with</li>
 </ul>
 
 Our Perks &amp; Benefits…
 <ul>
 <li>Equity packages for you to be a part of the SiteMinder journey</li>
 <li>Hybrid working model (in-office &amp; from home)</li>
 <li>Mental health and well-being initiatives</li>
 <li>Generous parental (including secondary) leave policy</li>
 <li>Paid birthday, study and volunteering leave every year</li>
 <li>Sponsored social clubs, team events, and celebrations</li>
 <li>Employee Resource Groups (ERG) to help you connect and get involved</li>
 <li>Investment in your personal growth offering training for your advancement</li>
 </ul>
 Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
 
 When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
</div>


 At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
 
  What We Do…
 We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
 
  We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
 
  And today, we’re the world’s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.
 
  About the Billing and Collections Analyst role... (German or Italian)
 The Billing and Collection Support Team provides a critical role supporting SiteMinder customers on invoice and payment queries as well as accounts receivable collections.
 
  What you'll do...
 
  Collections - Timely and effective collection of all debts, maintaining contact with customers to ensure invoices are clear for payment and to achieve cash collection targets set by the Head Office.
  Customer billing experience - Deliver a positive billing, payment and collection experience for our customers. Handle customer queries and issues (cases) within agreed service levels and resolve at quality expected by our customers.
  Change management - Support the SiteMinder Sales, Onboarding Success, Service Desk and Customer Success teams on changes or issues related to accounts, including but not limited to, group pricing changes and complaints.
  Processing - Ensure timely processing of customer requests such as cancellation of services.
  Systems - Ensure CRM and billing system customer data is kept up to date.
 
 
  What you have...
 
  Strong written and oral communication skills English and German or Italian
  Experience working in a collections/billing /support / teams
  Adaptable and willing to learn
  A working knowledge of Zuora, Salesforce, Tesorio or similar systems is advantageous
  Able to work in a close team environment, where ideas are shared, valued, and discussed
  Thrive in a fast-paced, agile, and dynamic environment
  Are helpful, encouraging, and respectful to team members and everyone they interact with
 
 
  Our Perks & Benefits…
 
  Equity packages for you to be a part of the SiteMinder journey
  Hybrid working model (in-office & from home)
  Mental health and well-being initiatives
  Generous parental (including secondary) leave policy
  Paid birthday, study and volunteering leave every year
  Sponsored social clubs, team events, and celebrations
  Employee Resource Groups (ERG) to help you connect and get involved
  Investment in your personal growth offering training for your advancement
 
 Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
 
 When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.


Billing and Collections Analyst (German or Italian) - SiteMinder

Billing and Collections Analyst (German or Italian)

You must have strong customer service and analytical skills, technical knowledge, excellent communication, problem-solving abilities, and experience in a high-pressure, SLA-driven environment.

You will provide exceptional technical support, resolve customer issues, log cases in Salesforce, participate in training, test features, and improve support processes while upholding company values.

IT & Cybersecurity

Manila

<div>
 At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
 
 What We Do…
 We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
 
 We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
 
 And today, we’re the world’s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.
 
 What you’ll do…
 <ul>
 <li>Develop strong customer relationships by providing exceptional technical and analytical support alongside high levels of customer service utilising Phone, Email, Chat and other mediums where appropriate.</li>
 <li>Identify customers’ specific support and configuration requirements, set the customer expectations and resolve the customers’ issues, delivering against your key performance indicators (KPI’s)</li>
 <li>Ensure all cases are resolved or escalated to the respective stakeholder in a timely manner in accordance with company service level agreements (SLA’s) and individual KPIs, prioritising caseload appropriately</li>
 <li>Ensure all customer (internal and external) issues are logged accurately in SiteMInders’ CRM tool (SalesForce)</li>
 <li>Actively participate in Product enhancement and training sessions (F2F/Virtual/self learn)</li>
 <li>Help develop and evolve our Siteminder Products and systems by providing innovative and comprehensive feedbacks</li>
 <li>Test compatibility of new features with existing Product features and systems and document observations and outcomes</li>
 <li>Keep up to date with technical and feature developments by attending workshops, reviewing internal publications and participating in F2F and virtual training sessions</li>
 <li>Unlock the potential in our Support process by identifying and taking ownership of improving our various methods and processes</li>
 <li>Re-inforce SiteMinder behaviours that align to our culture and values</li>
 </ul>
 
 What you have…
 <ul>
 <li>High level of Customer Service and analytical skills (can you think on the spot to efficiently analyse an issue, determine its root cause, check the impact and reach a resolution)</li>
 <li>Technical knowledge, especially if it’s from a Hotel background</li>
 <li>Fluent in English with excellent communication skills, both verbal and written</li>
 <li>Excellent problem solving and troubleshooting skills</li>
 <li>Strong organizational and time management skills with attention to detailA process improvement Mindset</li>
 <li>Ability to effectively prioritize and execute tasks in a high-pressure environment</li>
 <li>Shown ability to manage remote working successfully in terms of team player, learning &amp; development, productivity and motivation.</li>
 <li>Proven experience working within a high volume telephone based SLA and KPI driven environment</li>
 <li>Stakeholder Management and ownership mentality working across internal and external teams and partners</li>
 <li>Agility to operate seamlessly across several platforms and system environments simultaneously</li>
 <li>Ability to diagnose and troubleshoot web browser and connectivity issues to help resolve less complex customer issues</li>
 <li>Great capacity and understanding of customer interaction and conflict resolution</li>
 <li>A penchant for customer interaction and the capacity to support a range of customers with differing needs and technical abilities and experiences (ability to communicate technical information in an accessible manner to non-technical customers)</li>
 <li>An innate curiosity, proactive mindset and an ability to think outside of the box</li>
 <li>Strong business acumen and alignment to helping the Support business achieve its goals</li>
 <li>Ability to travel to our Makati office if required and at least twice a week</li>
 <li>Ability to work on shifting schedules, weekends and holidays</li>
 </ul>
 
 Our Perks &amp; Benefits…
 <ul>
 <li>Hybrid working model (in-office &amp; from home)</li>
 <li>Mental health and well-being initiatives</li>
 <li>Paid birthday, study and volunteering leave every year</li>
 <li>Sponsored social clubs, team events, and celebrations</li>
 <li>Employee Resource Groups (ERG) to help you connect and get involved</li>
 <li>Investment in your personal growth offering training for your advancement</li>
 </ul>
 
 Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
 
 When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
</div>


 At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
 
  What We Do…
 We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
 
  We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
 
  And today, we’re the world’s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.
 
  What you’ll do…
 
  Develop strong customer relationships by providing exceptional technical and analytical support alongside high levels of customer service utilising Phone, Email, Chat and other mediums where appropriate.
  Identify customers’ specific support and configuration requirements, set the customer expectations and resolve the customers’ issues, delivering against your key performance indicators (KPI’s)
  Ensure all cases are resolved or escalated to the respective stakeholder in a timely manner in accordance with company service level agreements (SLA’s) and individual KPIs, prioritising caseload appropriately
  Ensure all customer (internal and external) issues are logged accurately in SiteMInders’ CRM tool (SalesForce)
  Actively participate in Product enhancement and training sessions (F2F/Virtual/self learn)
  Help develop and evolve our Siteminder Products and systems by providing innovative and comprehensive feedbacks
  Test compatibility of new features with existing Product features and systems and document observations and outcomes
  Keep up to date with technical and feature developments by attending workshops, reviewing internal publications and participating in F2F and virtual training sessions
  Unlock the potential in our Support process by identifying and taking ownership of improving our various methods and processes
  Re-inforce SiteMinder behaviours that align to our culture and values
 
 
  What you have…
 
  High level of Customer Service and analytical skills (can you think on the spot to efficiently analyse an issue, determine its root cause, check the impact and reach a resolution)
  Technical knowledge, especially if it’s from a Hotel background
  Fluent in English with excellent communication skills, both verbal and written
  Excellent problem solving and troubleshooting skills
  Strong organizational and time management skills with attention to detailA process improvement Mindset
  Ability to effectively prioritize and execute tasks in a high-pressure environment
  Shown ability to manage remote working successfully in terms of team player, learning & development, productivity and motivation.
  Proven experience working within a high volume telephone based SLA and KPI driven environment
  Stakeholder Management and ownership mentality working across internal and external teams and partners
  Agility to operate seamlessly across several platforms and system environments simultaneously
  Ability to diagnose and troubleshoot web browser and connectivity issues to help resolve less complex customer issues
  Great capacity and understanding of customer interaction and conflict resolution
  A penchant for customer interaction and the capacity to support a range of customers with differing needs and technical abilities and experiences (ability to communicate technical information in an accessible manner to non-technical customers)
  An innate curiosity, proactive mindset and an ability to think outside of the box
  Strong business acumen and alignment to helping the Support business achieve its goals
  Ability to travel to our Makati office if required and at least twice a week
  Ability to work on shifting schedules, weekends and holidays
 
 
  Our Perks & Benefits…
 
  Hybrid working model (in-office & from home)
  Mental health and well-being initiatives
  Paid birthday, study and volunteering leave every year
  Sponsored social clubs, team events, and celebrations
  Employee Resource Groups (ERG) to help you connect and get involved
  Investment in your personal growth offering training for your advancement
 
 
 Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
 
 When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.


Customer Support Analyst - SiteMinder

Customer Support Analyst

You must have 3+ years in Agile teams, strong collaboration and communication skills, product knowledge, attention to detail, and a focus on customer empathy and quality execution.

You will lead agile ceremonies, maintain the product backlog, prioritize development, manage issues, define release plans, collaborate on user stories, and explore new product ideas.

Business, Operations & Strategy

Product

<div>
 At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
 
 What We Do…
 We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
 
 We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
 
 And today, we’re the world’s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.
 
 About the Product Owner...
 The Product Owner is mainly responsible for setting, prioritizing, and evaluating the work generated by a software Scrum team in order to ensure impeccable features and functionality of the product.
 
 What you'll do...
 <ul>
 <li>Lead and manage team agile ceremonies such as refinement, planning,reviews, inceptions and retrospectives</li>
 <li>Maintain the product backlog, ensuring that an appropriate amount of ready backlog is maintained</li>
 <li>Assess value, develop cases, and prioritize stories, epics, and themes to ensure focus are on those with maximum value that are aligned with product strategy</li>
 <li>Define product release plans and communicate delivery progress/milestones to all impacted stakeholders regularly.</li>
 <li>Manage production issues, customer support queries and overseeing small fixes and enhancements into the backlog</li>
 <li>Explore and refine the product roadmap by partnering closely with the Product Manager</li>
 <li>Work closely with the Tech Lead to translate needs into user stories with detailed feature specifications and well-defined acceptance criteria</li>
 <li>Participate and contribute to research on new greenfield products that change the way our customers use SiteMinder</li>
 <li>Keep abreast with Agile/Scrum best practices and new trends</li>
 </ul>
 
 What you'll have...
 <ul>
 <li>Passionate Agilist with 3+ years working with Agile delivery teams</li>
 <li>Great collaborator, negotiator, and enabler</li>
 </ul>
 <ul>
 <li>Clear written and oral communication to larger and higher stakes audiences</li>
 <li>Strong collaborative work style and background with ability to lead and facilitate cross functional workshops to drive outcomes</li>
 </ul>
 <ul>
 <li>Good understanding of product tools, delivery lifecycle and product practices</li>
 <li>Strong attention to detail, focus on quality and timely execution</li>
 </ul>
 <ul>
 <li>Strong Customer empathy and focus</li>
 </ul>
 
 <div>
 Our Perks &amp; Benefits… 
 <ul>
 <li>Equity packages for you to be a part of the SiteMinder journey</li>
 <li>Hybrid working model (in-office &amp; from home)</li>
 <li>Mental health and well-being initiatives</li>
 <li>Generous parental (including secondary) leave policy</li>
 <li>Paid birthday, study and volunteering leave every year</li>
 <li>Sponsored social clubs, team events, and celebrations</li>
 <li>Employee Resource Groups (ERG) to help you connect and get involved</li>
 <li>Investment in your personal growth offering training for your advancement</li>
 </ul>
 </div>
 
 Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
 
 When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
</div>


 At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
 
  What We Do…
 We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
 
  We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
 
  And today, we’re the world’s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.
 
  About the Product Owner...
 The Product Owner is mainly responsible for setting, prioritizing, and evaluating the work generated by a software Scrum team in order to ensure impeccable features and functionality of the product.
 
  What you'll do...
 
  Lead and manage team agile ceremonies such as refinement, planning,reviews, inceptions and retrospectives
  Maintain the product backlog, ensuring that an appropriate amount of ready backlog is maintained
  Assess value, develop cases, and prioritize stories, epics, and themes to ensure focus are on those with maximum value that are aligned with product strategy
  Define product release plans and communicate delivery progress/milestones to all impacted stakeholders regularly.
  Manage production issues, customer support queries and overseeing small fixes and enhancements into the backlog
  Explore and refine the product roadmap by partnering closely with the Product Manager
  Work closely with the Tech Lead to translate needs into user stories with detailed feature specifications and well-defined acceptance criteria
  Participate and contribute to research on new greenfield products that change the way our customers use SiteMinder
  Keep abreast with Agile/Scrum best practices and new trends
 
 
  What you'll have...
 
  Passionate Agilist with 3+ years working with Agile delivery teams
  Great collaborator, negotiator, and enabler
 
 
  Clear written and oral communication to larger and higher stakes audiences
  Strong collaborative work style and background with ability to lead and facilitate cross functional workshops to drive outcomes
 
 
  Good understanding of product tools, delivery lifecycle and product practices
  Strong attention to detail, focus on quality and timely execution
 
 
  Strong Customer empathy and focus
 
 
 
   Our Perks & Benefits…
  
   Equity packages for you to be a part of the SiteMinder journey
   Hybrid working model (in-office & from home)
   Mental health and well-being initiatives
   Generous parental (including secondary) leave policy
   Paid birthday, study and volunteering leave every year
   Sponsored social clubs, team events, and celebrations
   Employee Resource Groups (ERG) to help you connect and get involved
   Investment in your personal growth offering training for your advancement
  
 
 
 Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
 
 When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.


Product Owner - SiteMinder

Product Owner

You need SaaS sales experience, ideally in hospitality, strong communication skills, fluency in Italian (C2), English proficiency (B2), resilience, and a growth mindset.

You will acquire clients, achieve sales targets, present proposals, negotiate contracts, maintain CRM records, manage accounts, and gather client feedback for product improvement.

Sales & Business Development

<div>
 At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
 
 What We Do…
 We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
 
 We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
 
 And today, we’re the world’s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.
 
 About the Sales Executive role...
 You will become a trusted advisor to hotel owners, building awareness about how our products can benefit their property. You will have the chance to learn about the challenges that accommodation providers face, and offer a solution that will bring value to their day-to-day and bottom line. Joining SiteMinder as the leader in dynamic hotel revenue management, you will be at the forefront of innovation in the sector.
 
 We won't throw you into the deep end - you'll be trained on our products, industry and sales processes. We have a month-long sales training and onboarding program to make sure you are set up for success. You will be supported by a dedicated sales coach and a buddy, as well as your team leader, who will coach and motivate you to achieve your professional goals.
 
 What You'll do:
 <ul>
 <li>Client Acquisition - Creating new opportunities and upselling current customers.</li>
 <li>Achieving sales KPIs and targets - finalizing all sales in a timely manner. Identify upgrade opportunities with existing client base and generate new sales from these organizations.</li>
 <li>Presentation and negotiation – Prepare accurate quotes and develop and present proposals to clients in a professional and confident manner. Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins.</li>
 <li>CRM maintenance – Maintain accurate records of your business development activities on SiteMinder's CRM system. Ensure all documentation is complete post sales to set up trials and to move the client to a subscription.</li>
 <li>Account management – Manage the accounts of new clients to maintain satisfaction until they are passed on to a dedicated Onboarding Success Team or a dedicated Account Manager.</li>
 <li>Client feedback – Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback.</li>
 </ul>
 
 What we need from you:
 <ul>
 <li>Experience in Software-as-a-Service (SaaS) sales</li>
 <li>Experience in the hotel, travel or hospitality industry is a big plus!</li>
 <li>A confident phone presence, fearlessness in leading meetings with prospects, and great listening skills</li>
 <li>Strong communication skills professionally with customers, in writing and over the phone</li>
 <li>Self-motivation and resilience to show up each day and give your best</li>
 <li>Growth mindset - open to feedback and coaching</li>
 <li>Fluent in Italian (min. C2)</li>
 <li>Professional proficiency in English (min. B2)</li>
 <li> Please send us your CV in English!</li>
 </ul>
 
 Our Perks &amp; Benefits…
 <ul>
 <li>Remote working model</li>
 <li>Investment in your personal growth</li>
 <li>Uncapped commission that rewards overachievement</li>
 <li>Full-time permanent contract</li>
 <li>Tenure bonus as an incentive to stay with us long-term</li>
 <li>Excellence-driven, collaborative culture</li>
 <li>Referral bonus for bringing in new talent</li>
 <li>Generous parental (including secondary) leave policy</li>
 <li>Paid birthday, study and volunteering days off every year</li>
 <li>Employee Resource Groups (ERG) to help you connect and get involved</li>
 </ul>
 
 Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
 
 When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
</div>


 At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
 
  What We Do…
 We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
 
  We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
 
  And today, we’re the world’s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.
 
  About the Sales Executive role...
 You will become a trusted advisor to hotel owners, building awareness about how our products can benefit their property. You will have the chance to learn about the challenges that accommodation providers face, and offer a solution that will bring value to their day-to-day and bottom line. Joining SiteMinder as the leader in dynamic hotel revenue management, you will be at the forefront of innovation in the sector.
 
 We won't throw you into the deep end - you'll be trained on our products, industry and sales processes. We have a month-long sales training and onboarding program to make sure you are set up for success. You will be supported by a dedicated sales coach and a buddy, as well as your team leader, who will coach and motivate you to achieve your professional goals.
 
  What You'll do:
 
  Client Acquisition - Creating new opportunities and upselling current customers.
  Achieving sales KPIs and targets - finalizing all sales in a timely manner. Identify upgrade opportunities with existing client base and generate new sales from these organizations.
  Presentation and negotiation – Prepare accurate quotes and develop and present proposals to clients in a professional and confident manner. Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins.
  CRM maintenance – Maintain accurate records of your business development activities on SiteMinder's CRM system. Ensure all documentation is complete post sales to set up trials and to move the client to a subscription.
  Account management – Manage the accounts of new clients to maintain satisfaction until they are passed on to a dedicated Onboarding Success Team or a dedicated Account Manager.
  Client feedback – Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback.
 
 
  What we need from you:
 
  Experience in Software-as-a-Service (SaaS) sales
  Experience in the hotel, travel or hospitality industry is a big plus!
  A confident phone presence, fearlessness in leading meetings with prospects, and great listening skills
  Strong communication skills professionally with customers, in writing and over the phone
  Self-motivation and resilience to show up each day and give your best
  Growth mindset - open to feedback and coaching
  Fluent in Italian (min. C2)
  Professional proficiency in English (min. B2)
   Please send us your CV in English!
 
 
  Our Perks & Benefits…
 
  Remote working model
  Investment in your personal growth
  Uncapped commission that rewards overachievement
  Full-time permanent contract
  Tenure bonus as an incentive to stay with us long-term
  Excellence-driven, collaborative culture
  Referral bonus for bringing in new talent
  Generous parental (including secondary) leave policy
  Paid birthday, study and volunteering days off every year
  Employee Resource Groups (ERG) to help you connect and get involved
 
 
 Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
 
 When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.


Sales Executive (Italian) - SiteMinder

Italy

Sales Executive (Italian)

You need SaaS sales experience, excellent phone presence, strong communication skills, resilience, a growth mindset, fluency in German (C2) and professional English. CV in English required.

You will acquire clients, achieve sales targets, prepare quotes, negotiate contracts, maintain CRM records, manage new accounts, and provide feedback on products to improve offerings.

Hamburg

<div>
 At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
 
 What We Do…
 We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
 
 We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
 
 And today, we’re the world’s leading open hotel commerce platform, supporting 41,000 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.
 
 About the Account Executive (German speaking) role...
 You will become a trusted advisor to hotel owners, building awareness about how our products can benefit their property. You will have the chance to learn about the challenges that accommodation providers face, and offer a solution that will bring value to their day-to-day and bottom line. Joining SiteMinder as the leader in dynamic hotel revenue management, you will be at the forefront of innovation in the sector.
 
 We won't throw you into the deep end - you'll be trained on our products, industry and sales processes. We have a month-long sales training and onboarding program to make sure you are set up for success. You will be supported by a dedicated sales coach and a buddy, as well as your team leader, who will coach and motivate you to achieve your professional goals.
 
 What You'll do:
 <ul>
 <li> Client Acquisition - Creating new opportunities and upselling current customers.</li>
 <li> Achieving sales KPIs and targets - finalizing all sales in a timely manner. Identify upgrade opportunities with existing client base and generate new sales from these organizations.</li>
 <li> Presentation and negotiation – Prepare accurate quotes and develop and present proposals to clients in a professional and confident manner. Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins.</li>
 <li> CRM maintenance – Maintain accurate records of your business development activities on SiteMinder's CRM system. Ensure all documentation is complete post sales to set up trials and to move the client to a subscription.</li>
 <li> Account management – Manage the accounts of new clients to maintain satisfaction until they are passed on to a dedicated Onboarding Success Team or a dedicated Account Manager.</li>
 <li> Client feedback – Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback.</li>
 </ul>
 
 What we need from you:
 <ul>
 <li> Experience in Software-as-a-Service (SaaS) sales</li>
 <li> A confident phone presence, fearlessness in leading meetings with prospects, and great listening skills</li>
 <li> Strong communication skills professionally with customers, in writing and over the phone</li>
 <li> Self-motivation and resilience to show up each day and give your best</li>
 <li> Growth mindset - open to feedback and coaching</li>
 <li> Fluency in German (min. C2) and professional proficiency in English</li>
 <li> Please send us your CV in English!</li>
 </ul>
 
 Our Perks &amp; Benefits…
 <ul>
 <li>Equity packages for you to share in SiteMinder's growth and successes</li>
 <li>Hybrid working model (3 days per week in the office)</li>
 <li>Investment in your personal growth</li>
 <li>Uncapped commission that rewards overachievement</li>
 <li>Private health insurance</li>
 <li>Full-time permanent contract</li>
 <li>Excellence-driven, collaborative culture</li>
 </ul>
 - Co-working community - events, discounts, breakfasts…
 <ul>
 <li>In-office drinks and snacks</li>
 <li>Well-being initiatives</li>
 <li>Referral bonus for bringing in new talent</li>
 <li>Generous parental (including secondary) leave policy</li>
 <li>Paid birthday, study and volunteering days off every year</li>
 <li>Fun quarterly social and team events</li>
 <li>Employee Resource Groups (ERG) to help you connect and get involved</li>
 </ul>
 
 Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
 
 When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
 Compensation Range: €46K - €51K
</div>


 At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
 
  What We Do…
  We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
 
  We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
 
  And today, we’re the world’s leading open hotel commerce platform, supporting 41,000 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.
 
  About the Account Executive (German speaking) role...
  You will become a trusted advisor to hotel owners, building awareness about how our products can benefit their property. You will have the chance to learn about the challenges that accommodation providers face, and offer a solution that will bring value to their day-to-day and bottom line. Joining SiteMinder as the leader in dynamic hotel revenue management, you will be at the forefront of innovation in the sector.
 
  We won't throw you into the deep end - you'll be trained on our products, industry and sales processes. We have a month-long sales training and onboarding program to make sure you are set up for success. You will be supported by a dedicated sales coach and a buddy, as well as your team leader, who will coach and motivate you to achieve your professional goals.
 
  What You'll do:
 
   Client Acquisition - Creating new opportunities and upselling current customers.
   Achieving sales KPIs and targets - finalizing all sales in a timely manner. Identify upgrade opportunities with existing client base and generate new sales from these organizations.
   Presentation and negotiation – Prepare accurate quotes and develop and present proposals to clients in a professional and confident manner. Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins.
   CRM maintenance – Maintain accurate records of your business development activities on SiteMinder's CRM system. Ensure all documentation is complete post sales to set up trials and to move the client to a subscription.
   Account management – Manage the accounts of new clients to maintain satisfaction until they are passed on to a dedicated Onboarding Success Team or a dedicated Account Manager.
   Client feedback – Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback.
 
 
  What we need from you:
 
   Experience in Software-as-a-Service (SaaS) sales
   A confident phone presence, fearlessness in leading meetings with prospects, and great listening skills
   Strong communication skills professionally with customers, in writing and over the phone
   Self-motivation and resilience to show up each day and give your best
   Growth mindset - open to feedback and coaching
   Fluency in German (min. C2) and professional proficiency in English
   Please send us your CV in English!
 
 
  Our Perks & Benefits…
 
  Equity packages for you to share in SiteMinder's growth and successes
  Hybrid working model (3 days per week in the office)
  Investment in your personal growth
  Uncapped commission that rewards overachievement
  Private health insurance
  Full-time permanent contract
  Excellence-driven, collaborative culture
 
  - Co-working community - events, discounts, breakfasts…
 
  In-office drinks and snacks
  Well-being initiatives
  Referral bonus for bringing in new talent
  Generous parental (including secondary) leave policy
  Paid birthday, study and volunteering days off every year
  Fun quarterly social and team events
  Employee Resource Groups (ERG) to help you connect and get involved
 
 
  Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
 
  When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
  Compensation Range: €46K - €51K


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