South Western Ambulance Service NHS Foundation Trust offers emergency and urgent care services across the South West of England. Their mission is to deliver high-quality, responsive care in emergencies and urgent situations, prioritizing patient safety and effectiveness. They also aims to improve health outcomes through timely, compassionate service and continuous innovation in pre-hospital care.

Science & Healthcare

South Western Ambulance Service NHS Foundation Trust

South Western Ambulance Service NHS Foundation Trust provides ambulance & urgent care services for the South West.

You need recent complaint handling knowledge, experience in managing difficult situations, excellent writing skills, and strong interpersonal and prioritization abilities.

You will handle patient feedback, guide investigations, draft response letters, facilitate resolution meetings, and prepare briefs for committees while managing sensitive information and emotions.

Customer Relations

Healthcare

Exeter

The successful candidate will have recent and relevant knowledge of complaints handling and experience of managing difficult situations. They will need to be a highly experienced, self-motivated and an enthusiastic individual with exemplary written skills and have the ability to interpret complex information to produce written correspondence of a high quality. Candidates will need to demonstrate an adaptable and professional written style. Interpersonal, prioritisation, investigation and management skills are also essential to the role. The successful applicant will form part of the Patient Experience team based at Trust Headquarters, Exeter, delivering an outstanding, responsive and flexible service for patients, carers and members of the public who want to make a complaint, raise a concern, provide feedback or access advice relating to the service they have received. They will also provide guidance to Investigating Officers, including ensuring the highest levels of quality assurance for investigations across the organisation to maximise learning. Actively listen to feedback from individuals, including those who are bereaved, emotionally distressed, or exhibiting challenging behaviours like agitation or aggression. Respond to them in a professional, supportive, and sensitive manner. Collect necessary information, documents, recordings, and statements that may contain distressing content for thorough investigation. Provide expert advice and ensure the quality of completed investigation reports. Draft high-quality, complex response letters that comprehensively address all areas of feedback. This involves handling complex, sensitive, and contentious information. Organise and facilitate local resolution meetings in response to patient feedback, which may involve delivering emotionally charged, complex, and sensitive information in potentially hostile or highly charged atmospheres. Prepare and present detailed briefing papers to relevant Committees and Groups concerning issues related to patient experience feedback. This includes making judgements based on the analysis of conflicting and complex facts, information, and various options, requiring significant concentration. The reports will be complex and may contain sensitive or contentious information, necessitating well-developed persuasive, negotiating, empathetic, or reassurance skills, especially where agreement or cooperation is crucial in developing solutions to address the recommendations made. Liaise as needed with the Health Service Ombudsman office. Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day. We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core. The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars. If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you. In return we will equip you with the skills and resources you need to thrive in your role. You will have opportunities to progress to roles across the Trust and enjoy continuous professional development. Benefits * Competitive NHS salary * A standard working week of 37.5 hours * Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years * Pay enhancements for out of hours, shift and overtime working * Generous Pension Scheme * Career and salary progression * Car leasing scheme * Free parking across Trust sites * Staff networks * Wide range of discounts from various organisations across the UK For further details / informal visits contact: Name: Christian Mickley Job title: Senior Patient Experience Officer Email address: christian.mickley@swast.nhs.uk Telephone number: 01392 453814

The successful candidate will have recent and relevant knowledge of complaints handling and experience of managing difficult situations. They will need to be a highly experienced, self-motivated and an enthusiastic individual with exemplary written skills and have the ability to interpret complex information to produce written correspondence of a high quality. Candidates will need to demonstrate an adaptable and professional written style.Interpersonal, prioritisation, investigation and management skills are also essential to the role.The successful applicant will form part of the Patient Experience team based at Trust Headquarters, Exeter, delivering an outstanding, responsive and flexible service for patients, carers and members of the public who want to make a complaint, raise a concern, provide feedback or access advice relating to the service they have received. They will also provide guidance to Investigating Officers, including ensuring the highest levels of quality assurance for investigations across the organisation to maximise learning.Actively listen to feedback from individuals, including those who are bereaved, emotionally distressed, or exhibiting challenging behaviours like agitation or aggression. Respond to them in a professional, supportive, and sensitive manner.Collect necessary information, documents, recordings, and statements that may contain distressing content for thorough investigation.Provide expert advice and ensure the quality of completed investigation reports.Draft high-quality, complex response letters that comprehensively address all areas of feedback. This involves handling complex, sensitive, and contentious information.Organise and facilitate local resolution meetings in response to patient feedback, which may involve delivering emotionally charged, complex, and sensitive information in potentially hostile or highly charged atmospheres.Prepare and present detailed briefing papers to relevant Committees and Groups concerning issues related to patient experience feedback. This includes making judgements based on the analysis of conflicting and complex facts, information, and various options, requiring significant concentration. The reports will be complex and may contain sensitive or contentious information, necessitating well-developed persuasive, negotiating, empathetic, or reassurance skills, especially where agreement or cooperation is crucial in developing solutions to address the recommendations made.Liaise as needed with the Health Service Ombudsman office.Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars.If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.In return we will equip you with the skills and resources you need to thrive in your role.You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.Benefits * Competitive NHS salary * A standard working week of 37.5 hours * Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years * Pay enhancements for out of hours, shift and overtime working * Generous Pension Scheme * Career and salary progression * Car leasing scheme * Free parking across Trust sites * Staff networks * Wide range of discounts from various organisations across the UK      For further details / informal visits contact: Name: Christian Mickley Job title: Senior Patient Experience Officer Email address: christian.mickley@swast.nhs.uk Telephone number: 01392 453814

Patient Experience Officer - South Western Ambulance Service NHS Foundation Trust

The successful candidate will have recent and relevant knowledge of complaints handling and experience of managing difficult situations. They will need to be a highly experienced, self-motivated and an enthusiastic individual with exemplary written skills and have the ability to interpret complex information to produce written correspondence of a high quality. Candidates will need to demonstrate an adaptable and professional written style.&lt;br&gt;&lt;br&gt;Interpersonal, prioritisation, investigation and management skills are also essential to the role.&lt;br&gt;&lt;br&gt;The successful applicant will form part of the Patient Experience team based at Trust Headquarters, Exeter, delivering an outstanding, responsive and flexible service for patients, carers and members of the public who want to make a complaint, raise a concern, provide feedback or access advice relating to the service they have received. They will also provide guidance to Investigating Officers, including ensuring the highest levels of quality assurance for investigations across the organisation to maximise learning.&lt;br&gt;&lt;br&gt;Actively listen to feedback from individuals, including those who are bereaved, emotionally distressed, or exhibiting challenging behaviours like agitation or aggression. Respond to them in a professional, supportive, and sensitive manner.&lt;br&gt;&lt;br&gt;Collect necessary information, documents, recordings, and statements that may contain distressing content for thorough investigation.&lt;br&gt;&lt;br&gt;Provide expert advice and ensure the quality of completed investigation reports.&lt;br&gt;&lt;br&gt;Draft high-quality, complex response letters that comprehensively address all areas of feedback. This involves handling complex, sensitive, and contentious information.&lt;br&gt;&lt;br&gt;Organise and facilitate local resolution meetings in response to patient feedback, which may involve delivering emotionally charged, complex, and sensitive information in potentially hostile or highly charged atmospheres.&lt;br&gt;&lt;br&gt;Prepare and present detailed briefing papers to relevant Committees and Groups concerning issues related to patient experience feedback. This includes making judgements based on the analysis of conflicting and complex facts, information, and various options, requiring significant concentration. The reports will be complex and may contain sensitive or contentious information, necessitating well-developed persuasive, negotiating, empathetic, or reassurance skills, especially where agreement or cooperation is crucial in developing solutions to address the recommendations made.&lt;br&gt;&lt;br&gt;Liaise as needed with the Health Service Ombudsman office.&lt;br&gt;&lt;br&gt;Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.&lt;br&gt;&lt;br&gt;We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.&lt;br&gt;&lt;br&gt;The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars.&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;em&gt;If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;/strong&gt;In return we will equip you with the skills and resources you need to thrive in your role.&lt;br&gt;&lt;br&gt;You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Competitive NHS salary &lt;/li&gt;&lt;li&gt;A standard working week of 37.5 hours&lt;/li&gt;&lt;li&gt;Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years&lt;/li&gt;&lt;li&gt;Pay enhancements for out of hours, shift and overtime working&lt;/li&gt;&lt;li&gt;Generous Pension Scheme&lt;/li&gt;&lt;li&gt;Career and salary progression&lt;/li&gt;&lt;li&gt;Car leasing scheme&lt;/li&gt;&lt;li&gt;Free parking across Trust sites&lt;/li&gt;&lt;li&gt;Staff networks &lt;/li&gt;&lt;li&gt;Wide range of discounts from various organisations across the UK&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;For further details / informal visits contact: Name: Christian Mickley Job title: Senior Patient Experience Officer Email address: christian.mickley@swast.nhs.uk Telephone number: 01392 453814

Patient Experience Officer

You must have complaints handling knowledge, experience managing difficult situations, strong written skills, investigation and management expertise, and the ability to handle complex, sensitive information.

You will listen to patient feedback, gather and analyze information, draft response letters, facilitate resolution meetings, and prepare reports for committees while liaising with the Ombudsman.

People, HR & Administration

The successful candidate will have recent and relevant knowledge of complaints handling and experience of managing difficult situations. They will need to be a highly experienced, self-motivated and an enthusiastic individual with exemplary written skills and have the ability to interpret complex information to produce written correspondence of a high quality. Candidates will need to demonstrate an adaptable and professional written style. Interpersonal, prioritisation, investigation and management skills are also essential to the role. The successful applicant will form part of the Patient Experience team based at Trust Headquarters, Exeter, delivering an outstanding, responsive and flexible service for patients, carers and members of the public who want to make a complaint, raise a concern, provide feedback or access advice relating to the service they have received. They will also provide guidance to Investigating Officers, including ensuring the highest levels of quality assurance for investigations across the organisation to maximise learning. Actively listen to feedback from individuals, including those who are bereaved, emotionally distressed, or exhibiting challenging behaviours like agitation or aggression. Respond to them in a professional, supportive, and sensitive manner. Collect necessary information, documents, recordings, and statements that may contain distressing content for thorough investigation. Provide expert advice and ensure the quality of completed investigation reports. Draft high-quality, complex response letters that comprehensively address all areas of feedback. This involves handling complex, sensitive, and contentious information. Organise and facilitate local resolution meetings in response to patient feedback, which may involve delivering emotionally charged, complex, and sensitive information in potentially hostile or highly charged atmospheres. Prepare and present detailed briefing papers to relevant Committees and Groups concerning issues related to patient experience feedback. This includes making judgements based on the analysis of conflicting and complex facts, information, and various options, requiring significant concentration. The reports will be complex and may contain sensitive or contentious information, necessitating well-developed persuasive, negotiating, empathetic, or reassurance skills, especially where agreement or cooperation is crucial in developing solutions to address the recommendations made. Liaise as needed with the Health Service Ombudsman office. At South Western Ambulance Service NHS Foundation Trust (SWASFT) we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees, our patients and the communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individuals and to enable a positive, welcoming environment where our people and their careers can thrive in. We employ over 6,000 employees mainly clinical, operational and emergency response staff as well as supporting roles. We also employ Doctors and volunteers which include community first responders and fire co-responders. We take all the steps needed to provide the most compassionate patient care possible whilst also providing an enjoyable and safe place to work. We actively promote a positive set of behaviours as being key to our performance both individually and collectively. Our recruitment, selection and screening processes are designed to uphold these standards and we invite all our candidates to actively share with us through these processes how they will bring these behaviours to life.

The successful candidate will have recent and relevant knowledge of complaints handling and experience of managing difficult situations. They will need to be a highly experienced, self-motivated and an enthusiastic individual with exemplary written skills and have the ability to interpret complex information to produce written correspondence of a high quality. Candidates will need to demonstrate an adaptable and professional written style.Interpersonal, prioritisation, investigation and management skills are also essential to the role.The successful applicant will form part of the Patient Experience team based at Trust Headquarters, Exeter, delivering an outstanding, responsive and flexible service for patients, carers and members of the public who want to make a complaint, raise a concern, provide feedback or access advice relating to the service they have received. They will also provide guidance to Investigating Officers, including ensuring the highest levels of quality assurance for investigations across the organisation to maximise learning.Actively listen to feedback from individuals, including those who are bereaved, emotionally distressed, or exhibiting challenging behaviours like agitation or aggression. Respond to them in a professional, supportive, and sensitive manner.Collect necessary information, documents, recordings, and statements that may contain distressing content for thorough investigation.Provide expert advice and ensure the quality of completed investigation reports.Draft high-quality, complex response letters that comprehensively address all areas of feedback. This involves handling complex, sensitive, and contentious information.Organise and facilitate local resolution meetings in response to patient feedback, which may involve delivering emotionally charged, complex, and sensitive information in potentially hostile or highly charged atmospheres.Prepare and present detailed briefing papers to relevant Committees and Groups concerning issues related to patient experience feedback. This includes making judgements based on the analysis of conflicting and complex facts, information, and various options, requiring significant concentration. The reports will be complex and may contain sensitive or contentious information, necessitating well-developed persuasive, negotiating, empathetic, or reassurance skills, especially where agreement or cooperation is crucial in developing solutions to address the recommendations made.Liaise as needed with the Health Service Ombudsman office.At South Western Ambulance Service NHS Foundation Trust (SWASFT) we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees, our patients and the communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individuals and to enable a positive, welcoming environment where our people and their careers can thrive in.We employ over 6,000 employees mainly clinical, operational and emergency response staff as well as supporting roles. We also employ Doctors and volunteers which include community first responders and fire co-responders.We take all the steps needed to provide the most compassionate patient care possible whilst also providing an enjoyable and safe place to work. We actively promote a positive set of behaviours as being key to our performance both individually and collectively. Our recruitment, selection and screening processes are designed to uphold these standards and we invite all our candidates to actively share with us through these processes how they will bring these behaviours to life.

The successful candidate will have recent and relevant knowledge of complaints handling and experience of managing difficult situations. They will need to be a highly experienced, self-motivated and an enthusiastic individual with exemplary written skills and have the ability to interpret complex information to produce written correspondence of a high quality. Candidates will need to demonstrate an adaptable and professional written style.&lt;br&gt;&lt;br&gt;Interpersonal, prioritisation, investigation and management skills are also essential to the role.&lt;br&gt;&lt;br&gt;The successful applicant will form part of the Patient Experience team based at Trust Headquarters, Exeter, delivering an outstanding, responsive and flexible service for patients, carers and members of the public who want to make a complaint, raise a concern, provide feedback or access advice relating to the service they have received. They will also provide guidance to Investigating Officers, including ensuring the highest levels of quality assurance for investigations across the organisation to maximise learning.&lt;br&gt;&lt;br&gt;Actively listen to feedback from individuals, including those who are bereaved, emotionally distressed, or exhibiting challenging behaviours like agitation or aggression. Respond to them in a professional, supportive, and sensitive manner.&lt;br&gt;&lt;br&gt;Collect necessary information, documents, recordings, and statements that may contain distressing content for thorough investigation.&lt;br&gt;&lt;br&gt;Provide expert advice and ensure the quality of completed investigation reports.&lt;br&gt;&lt;br&gt;Draft high-quality, complex response letters that comprehensively address all areas of feedback. This involves handling complex, sensitive, and contentious information.&lt;br&gt;&lt;br&gt;Organise and facilitate local resolution meetings in response to patient feedback, which may involve delivering emotionally charged, complex, and sensitive information in potentially hostile or highly charged atmospheres.&lt;br&gt;&lt;br&gt;Prepare and present detailed briefing papers to relevant Committees and Groups concerning issues related to patient experience feedback. This includes making judgements based on the analysis of conflicting and complex facts, information, and various options, requiring significant concentration. The reports will be complex and may contain sensitive or contentious information, necessitating well-developed persuasive, negotiating, empathetic, or reassurance skills, especially where agreement or cooperation is crucial in developing solutions to address the recommendations made.&lt;br&gt;&lt;br&gt;Liaise as needed with the Health Service Ombudsman office.&lt;br&gt;&lt;br&gt;At South Western Ambulance Service NHS Foundation Trust (SWASFT) we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees, our patients and the communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individuals and to enable a positive, welcoming environment where our people and their careers can thrive in.&lt;br&gt;&lt;br&gt;We employ over 6,000 employees mainly clinical, operational and emergency response staff as well as supporting roles. We also employ Doctors and volunteers which include community first responders and fire co-responders.&lt;br&gt;&lt;br&gt;We take all the steps needed to provide the most compassionate patient care possible whilst also providing an enjoyable and safe place to work. We actively promote a positive set of behaviours as being key to our performance both individually and collectively. Our recruitment, selection and screening processes are designed to uphold these standards and we invite all our candidates to actively share with us through these processes how they will bring these behaviours to life.

You need 4 GCSEs (C grade+), good keyboard and oral skills, tact, the ability to work shifts, and to remain calm under pressure.

You will manage the deployment of Trust vehicles for emergency and non-emergency calls, working shifts for 24/7 coverage and attending an assessment center as part of the selection process.

Bristol

Opportunities have arisen within South Western Ambulance Service in the Emergency Operations Centre for Dispatchers. The successful candidates will be integral members of the 999 control room team with responsibility for the effective deployment and management of Trust vehicles to emergency and non-emergency calls across the Trust area. Part-time hours will be considered through the flexible working application. All shortlisted candidates will be invited to attend an assessment centre. The role is 24/7 365 days a year and we work shifts to achieve this. Please visit the additional information for an example shift pattern. * Unsocial will be paid under Section 2 of NHS Terms and Conditions. Please see attached A4C Handbook for more details. Your background * 4 GCSEs at C grade or above, including English (or equivalent) * Good keyboard skills * Good oral communication skills * The ability to be tactful and diplomatic as required is also necessary * Be prepared to work shifts (24/7 rota providing cover on weekends, nights and bank holidays) * Ability to work calmly under pressure What We Can Offer You * Starting salary of £25,147 * Unsocial hours enhancements (In accordance to NHS Terms and Conditions Agenda for Change section 2) * Generous NHS Pension Scheme * 27 days annual leave plus additional bank holiday leave allocated * Access to the trust staying well service, offering emotional support such as counselling specialist trauma work and a range of other advice and information services offered through statutory and voluntary agencies. * Significant career progression opportunities within the Clinical Hub and wider trust. For more information on this role, please watch the following video https://vimeo.com/742557522/ff44b2ea37 Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day. We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core. The role is based in Bristol, a lively yet laid-back city with top class shopping, street food, dynamic events and friendly festivals and excellent national and international transport links. If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you. In return we will equip you with the skills and resources you need to thrive in your role. You will have opportunities to progress to roles across the Trust and enjoy continuous professional development. Benefits * Competitive NHS salary * A standard working week of 37.5 hours * Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years * Pay enhancements for out of hours, shift and overtime working * Generous Pension Scheme * Career and salary progression * Car leasing scheme * Free parking across Trust sites * Staff networks * Wide range of discounts from various organisations across the UK For further details / informal visits contact: Name: Floe Hillson Job title: HR Services Officer Email address: HRservices@swast.nhs.uk Telephone number: 0300 369 0130

Opportunities have arisen within South Western Ambulance Service in the Emergency Operations Centre for Dispatchers. The successful candidates will be integral members of the 999 control room team with responsibility for the effective deployment and management of Trust vehicles to emergency and non-emergency calls across the Trust area.Part-time hours will be considered through the flexible working application.All shortlisted candidates will be invited to attend an assessment centre.The role is 24/7 365 days a year and we work shifts to achieve this. Please visit the additional information for an example shift pattern. * Unsocial will be paid under Section 2 of NHS Terms and Conditions. Please see attached A4C Handbook for more details.      Your background * 4 GCSEs at C grade or above, including English (or equivalent) * Good keyboard skills * Good oral communication skills * The ability to be tactful and diplomatic as required is also necessary * Be prepared to work shifts (24/7 rota providing cover on weekends, nights and bank holidays) * Ability to work calmly under pressure      What We Can Offer You * Starting salary of £25,147 * Unsocial hours enhancements (In accordance to NHS Terms and Conditions Agenda for Change section 2) * Generous NHS Pension Scheme * 27 days annual leave plus additional bank holiday leave allocated * Access to the trust staying well service, offering emotional support such as counselling specialist trauma work and a range of other advice and information services offered through statutory and voluntary agencies. * Significant career progression opportunities within the Clinical Hub and wider trust.      For more information on this role, please watch the following video https://vimeo.com/742557522/ff44b2ea37Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.The role is based in Bristol, a lively yet laid-back city with top class shopping, street food, dynamic events and friendly festivals and excellent national and international transport links.If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.In return we will equip you with the skills and resources you need to thrive in your role.You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.Benefits * Competitive NHS salary * A standard working week of 37.5 hours * Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years * Pay enhancements for out of hours, shift and overtime working * Generous Pension Scheme * Career and salary progression * Car leasing scheme * Free parking across Trust sites * Staff networks * Wide range of discounts from various organisations across the UK      For further details / informal visits contact: Name: Floe Hillson Job title: HR Services Officer Email address: HRservices@swast.nhs.uk Telephone number: 0300 369 0130

Ambulance Dispatcher - Bristol - South Western Ambulance Service NHS Foundation Trust

Opportunities have arisen within South Western Ambulance Service in the Emergency Operations Centre for Dispatchers. The successful candidates will be integral members of the 999 control room team with responsibility for the effective deployment and management of Trust vehicles to emergency and non-emergency calls across the Trust area.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Part-time hours will be considered through the flexible working application.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;&lt;em&gt;All shortlisted candidates will be invited to attend an assessment centre.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;/strong&gt;&lt;strong&gt;&lt;em&gt;The role is 24/7 365 days a year and we work shifts to achieve this. Please visit the additional information for an example shift pattern. &lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Unsocial will be paid under Section 2 of NHS Terms and Conditions. Please see attached A4C Handbook for more details.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Your background&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;4 GCSEs at C grade or above, including English (or equivalent)&lt;/li&gt;&lt;li&gt;Good keyboard skills&lt;/li&gt;&lt;li&gt;Good oral communication skills&lt;/li&gt;&lt;li&gt;The ability to be tactful and diplomatic as required is also necessary&lt;/li&gt;&lt;li&gt;Be prepared to work shifts (24/7 rota providing cover on weekends, nights and bank holidays)&lt;/li&gt;&lt;li&gt;Ability to work calmly under pressure&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What We Can Offer You&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Starting salary of £25,147&lt;/li&gt;&lt;li&gt;Unsocial hours enhancements (In accordance to NHS Terms and Conditions Agenda for Change section 2)&lt;/li&gt;&lt;li&gt;Generous NHS Pension Scheme&lt;/li&gt;&lt;li&gt;27 days annual leave plus additional bank holiday leave allocated&lt;/li&gt;&lt;li&gt;Access to the trust staying well service, offering emotional support such as counselling specialist trauma work and a range of other advice and information services offered through statutory and voluntary agencies.&lt;/li&gt;&lt;li&gt;Significant career progression opportunities within the Clinical Hub and wider trust.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;For more information on this role, please watch the following video https://vimeo.com/742557522/ff44b2ea37&lt;br&gt;&lt;br&gt;Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.&lt;br&gt;&lt;br&gt;We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.&lt;br&gt;&lt;br&gt;The role is based in Bristol, a lively yet laid-back city with top class shopping, street food, dynamic events and friendly festivals and excellent national and international transport links.&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;em&gt;If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;/strong&gt;In return we will equip you with the skills and resources you need to thrive in your role.&lt;br&gt;&lt;br&gt;You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Competitive NHS salary&lt;/li&gt;&lt;li&gt;A standard working week of 37.5 hours&lt;/li&gt;&lt;li&gt;Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years&lt;/li&gt;&lt;li&gt;Pay enhancements for out of hours, shift and overtime working&lt;/li&gt;&lt;li&gt;Generous Pension Scheme&lt;/li&gt;&lt;li&gt;Career and salary progression&lt;/li&gt;&lt;li&gt;Car leasing scheme&lt;/li&gt;&lt;li&gt;Free parking across Trust sites&lt;/li&gt;&lt;li&gt;Staff networks&lt;/li&gt;&lt;li&gt;Wide range of discounts from various organisations across the UK&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;For further details / informal visits contact: Name: Floe Hillson Job title: HR Services Officer Email address: HRservices@swast.nhs.uk Telephone number: 0300 369 0130

Ambulance Dispatcher - Bristol

You should have experience in data analysis, maintain relationships with users, support data quality, and uphold coding standards while fostering team collaboration and learning new technologies.

You will analyze operational data, maintain reporting systems, support decision-making, collaborate on team projects, ensure code quality, and mentor team members in data analysis technologies.

We have a great opportunity for an aspiring data analyst to come and join SWAST Data Analytics and Insight team. You will be working alongside other data professionals internally and external from the Trust, and will be involved in leading on ambulance service data analytics. The successful candidate will be based at our HQ in Exeter on a hybrid basis, with a minimum of 1 day to be expected in the office every 2 weeks. Reporting to the BI Data Support Services Manager, you will be responsible for data manipulation and analytical services, including maintaining the Trust ETL process; importing data; optimizing existing reports and processes, using the Microsoft SQL Server technology stack. Experience of Power BI, Azure Dev Ops, Microsoft Fabric is helpful but not essential, although experience of NHS System will be of a great benefit. If you are looking for your next step up in your career, to work in a challenging and fast paced environment, we would love to hear from you! You will be working within the Data Analytics and Insight department, alongside the Business Intelligence Projects team and other relevant functions, to support the local, regional and national reporting requirements of the Trust. This Will Include * Maintaining effective relationships with system users and Trust partners to support the development, maintenance and monitoring / analysis of operational process activity and system interaction. * Helping to maintain the existing data warehouse solutions, as well as Power BI, Tableau, SSRS, and legacy .Net reporting. * Using ambulance service data, operational systems and expert analysis to support data quality and evidence-based decision making. * Playing a pivotal role in team activity and road map direction, including collaborating with team members to help with ongoing challenges. * Maintaining existing knowledge and skills , as well as developing on new technology, to support the ongoing demand of the trust. * Maintaining Trust standards of code on Visual Studio, and performing peer reviews of individuals work. * Using expert knowledge and skills to support members of the team, providing effective resilience when needed. Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day. We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core. At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers. If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you. In return we will equip you with the skills, resources and development you need to thrive in your role. You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development. Benefits * Competitive NHS salary * A standard working week of 37.5 hours * Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years * Pay enhancements for out of hours, shift and overtime working * Generous Pension Scheme * Career and salary progression * Car leasing scheme * Free parking across Trust sites * Cycle-to-work and other salary sacrifice schemes * Staff networks * Access to a wide range of discounts from various organisations across the UK For further details / informal visits contact: Name: Luke Elliott Job title: Business Intelligence Manager Email address: luke.elliott@swast.nhs.uk

We have a great opportunity for an aspiring data analyst to come and join SWAST Data Analytics and Insight team. You will be working alongside other data professionals internally and external from the Trust, and will be involved in leading on ambulance service data analytics.The successful candidate will be based at our HQ in Exeter on a hybrid basis, with a minimum of 1 day to be expected in the office every 2 weeks.Reporting to the BI Data Support Services Manager, you will be responsible for data manipulation and analytical services, including maintaining the Trust ETL process; importing data; optimizing existing reports and processes, using the Microsoft SQL Server technology stack.Experience of Power BI, Azure Dev Ops, Microsoft Fabric is helpful but not essential, although experience of NHS System will be of a great benefit. If you are looking for your next step up in your career, to work in a challenging and fast paced environment, we would love to hear from you!You will be working within the Data Analytics and Insight department, alongside the Business Intelligence Projects team and other relevant functions, to support the local, regional and national reporting requirements of the Trust.This Will Include * Maintaining effective relationships with system users and Trust partners to support the development, maintenance and monitoring / analysis of operational process activity and system interaction. * Helping to maintain the existing data warehouse solutions, as well as Power BI, Tableau, SSRS, and legacy .Net reporting. * Using ambulance service data, operational systems and expert analysis to support data quality and evidence-based decision making. * Playing a pivotal role in team activity and road map direction, including collaborating with team members to help with ongoing challenges. * Maintaining existing knowledge and skills , as well as developing on new technology, to support the ongoing demand of the trust. * Maintaining Trust standards of code on Visual Studio, and performing peer reviews of individuals work. * Using expert knowledge and skills to support members of the team, providing effective resilience when needed.      Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.In return we will equip you with the skills, resources and development you need to thrive in your role.You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.Benefits * Competitive NHS salary * A standard working week of 37.5 hours * Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years * Pay enhancements for out of hours, shift and overtime working * Generous Pension Scheme * Career and salary progression * Car leasing scheme * Free parking across Trust sites * Cycle-to-work and other salary sacrifice schemes * Staff networks * Access to a wide range of discounts from various organisations across the UK      For further details / informal visits contact: Name: Luke Elliott Job title: Business Intelligence Manager Email address: luke.elliott@swast.nhs.uk

Senior Business Intelligence Analyst - South Western Ambulance Service NHS Foundation Trust

We have a great opportunity for an aspiring data analyst to come and join SWAST Data Analytics and Insight team. You will be working alongside other data professionals internally and external from the Trust, and will be involved in leading on ambulance service data analytics.&lt;br&gt;&lt;br&gt;The successful candidate will be based at our HQ in Exeter on a hybrid basis, with a minimum of 1 day to be expected in the office every 2 weeks.&lt;br&gt;&lt;br&gt;Reporting to the BI Data Support Services Manager, you will be responsible for data manipulation and analytical services, including maintaining the Trust ETL process; importing data; optimizing existing reports and processes, using the Microsoft SQL Server technology stack.&lt;br&gt;&lt;br&gt;Experience of Power BI, Azure Dev Ops, Microsoft Fabric is helpful but not essential, although experience of NHS System will be of a great benefit. If you are looking for your next step up in your career, to work in a challenging and fast paced environment, we would love to hear from you!&lt;br&gt;&lt;br&gt;You will be working within the Data Analytics and Insight department, alongside the Business Intelligence Projects team and other relevant functions, to support the local, regional and national reporting requirements of the Trust.&lt;br&gt;&lt;br&gt;&lt;strong&gt;This Will Include&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Maintaining effective relationships with system users and Trust partners to support the development, maintenance and monitoring / analysis of operational process activity and system interaction.&lt;/li&gt;&lt;li&gt;Helping to maintain the existing data warehouse solutions, as well as Power BI, Tableau, SSRS, and legacy .Net reporting.&lt;/li&gt;&lt;li&gt;Using ambulance service data, operational systems and expert analysis to support data quality and evidence-based decision making.&lt;/li&gt;&lt;li&gt;Playing a pivotal role in team activity and road map direction, including collaborating with team members to help with ongoing challenges.&lt;/li&gt;&lt;li&gt;Maintaining existing knowledge and skills , as well as developing on new technology, to support the ongoing demand of the trust.&lt;/li&gt;&lt;li&gt;Maintaining Trust standards of code on Visual Studio, and performing peer reviews of individuals work.&lt;/li&gt;&lt;li&gt;Using expert knowledge and skills to support members of the team, providing effective resilience when needed.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.&lt;br&gt;&lt;br&gt;We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.&lt;br&gt;&lt;br&gt;At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;em&gt;If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;/strong&gt;In return we will equip you with the skills, resources and development you need to thrive in your role.&lt;br&gt;&lt;br&gt;You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Competitive NHS salary &lt;/li&gt;&lt;li&gt;A standard working week of 37.5 hours&lt;/li&gt;&lt;li&gt;Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years&lt;/li&gt;&lt;li&gt;Pay enhancements for out of hours, shift and overtime working&lt;/li&gt;&lt;li&gt;Generous Pension Scheme&lt;/li&gt;&lt;li&gt;Career and salary progression&lt;/li&gt;&lt;li&gt;Car leasing scheme&lt;/li&gt;&lt;li&gt;Free parking across Trust sites&lt;/li&gt;&lt;li&gt;Cycle-to-work and other salary sacrifice schemes&lt;/li&gt;&lt;li&gt;Staff networks &lt;/li&gt;&lt;li&gt;Access to a wide range of discounts from various organisations across the UK&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;For further details / informal visits contact: Name: Luke Elliott Job title: Business Intelligence Manager Email address: luke.elliott@swast.nhs.uk

Senior Business Intelligence Analyst

You must support leadership, manage project processes, provide P3M support, coordinate tasks and meetings, aid in national rollout, and enhance patient care with technology services.

You will provide comprehensive P3M support, manage project processes, schedule tasks, coordinate meetings, take minutes, and assist the Senior Leadership Team with ARP programs across NHS sites.

London

Birmingham

Manchester

Glasgow

Leeds

Cardiff

Edinburgh

Belfast

Oxford

Cambridge

Southampton

Plymouth

Portsmouth

Liverpool

Sheffield

Newcastle

Nottingham

Leicester

Norwich

York

Derby

Gloucester

Reading

The Ambulance Radio Programme are looking to recruit a Junior Project Manager to support the implementation of several programmes across the UK The Ambulance Radio Programme delivers radio based mobile communications solutions to all English Ambulance Trusts. The Services Are Delivered Through 2 Programmes Entitled The Mobile Data Vehicle Solutions Programme (MDVS) And The Control Room Solutions Programme (CRS). Solutions Include * Voice and data communications * Fixed, vehicle mounted and hand-held radio terminals * Control Room Solutions * Mobile data solutions * The integration of all the elements above into an end-to-end managed service These services are delivered by contracted business partners. ARP is now working with a National cross-Government programme entitled the Emergency Services Mobile Communications Programme (ESMCP) which will deliver the future Emergency Services Network. Once the solutions are transitioned into service, they will become business as usual (BAU) for ARP to manage. This role will require an understanding of the two programme and ARP’s BAU processes. A Basic DBS check will be required for the role. A fee will be incurred for this on appointment of role. There is a Dog Friendly Policy in place on the Barnsley site, therefore please be aware dogs may be present in or around the office. To provide high quality comprehensive administrative and project, programme and portfolio management (P3M) support to the Programme Management Office (PMO) and the wider ARP. The post holder will have responsibility for managing, updating and maintaining project and implementation processes and providing a high standard of comprehensive support. There is an expectation that you will actively assist and provide support to the ARP Senior Leadership Team, PMO, CRS and MDVS programmes, liaising directly with the PMO Head and project managers and Implementation teams to provide a timely, efficient and effective service. You will also be supporting a wide range of project, implementation and delivery tasks, often at NHS Ambulance Trust sites across the UK. This will include taking responsibility for scheduling tasks between Trusts, ARP and suppliers, and management and dissemination of reporting information on behalf of the PMO Head and other senior leaders within ARP. The post holder will be directly involved with the setting up and co-ordination of meetings, including the scheduling, co-ordination and distribution of papers, and accurate and timely minute taking. You will be will be a valuable member of the PMO team. This role will be one of a pool of resources supporting the national roll out of ARP programmes. The Ambulance Radio Programme (ARP) is an enduring organisation directly appointed by the Department of Health and Social Care (DHSC) to provide and upgrade emergency communications for UK ambulance services. ARP have a large team of over eighty staff consisting of commercial, finance, project, implementation, technical, user assurance and service colleagues. They are based all over the country to support the successful delivery and maintenance of a £460m programme of work. The aim of ARP is to implement new technology that provides innovation and enhances patient care with the latest equipment. ARPs solutions also play a longer-term role in preparing the ambulance service for the adoption of the Home Office's Emergency Services Network (ESN). ARP is currently in the process of introducing an array of new technology-based services to Ambulance Trusts and Air Ambulance charities. The Services include the introduction of new technology to the national Ambulance fleet (approx. 6500 vehicles) and upgrading and developing new, data-rich communications products (apps and hardware) for use by over 15,000 frontline paramedic and Control Room staff. Overall, ARP is responsible for providing an end-to-end service covering installation, maintenance and replacement, which plays a key role in enabling effective response to critical life-threatening incidents. For further details / informal visits contact: Name: Deborah Moran Job title: HR Services Officer Email address: deborah.moran@swast.nhs.uk Telephone number: 07977 361406

The Ambulance Radio Programme are looking to recruit a Junior Project Manager to support the implementation of several programmes across the UKThe Ambulance Radio Programme delivers radio based mobile communications solutions to all English Ambulance Trusts.The Services Are Delivered Through 2 Programmes Entitled The Mobile Data Vehicle Solutions Programme (MDVS) And The Control Room Solutions Programme (CRS). Solutions Include * Voice and data communications * Fixed, vehicle mounted and hand-held radio terminals * Control Room Solutions * Mobile data solutions * The integration of all the elements above into an end-to-end managed service      These services are delivered by contracted business partners.ARP is now working with a National cross-Government programme entitled the Emergency Services Mobile Communications Programme (ESMCP) which will deliver the future Emergency Services Network.Once the solutions are transitioned into service, they will become business as usual (BAU) for ARP to manage.This role will require an understanding of the two programme and ARP’s BAU processes.A Basic DBS check will be required for the role. A fee will be incurred for this on appointment of role.There is a Dog Friendly Policy in place on the Barnsley site, therefore please be aware dogs may be present in or around the office.To provide high quality comprehensive administrative and project, programme and portfolio management (P3M) support to the Programme Management Office (PMO) and the wider ARP. The post holder will have responsibility for managing, updating and maintaining project and implementation processes and providing a high standard of comprehensive support.There is an expectation that you will actively assist and provide support to the ARP Senior Leadership Team, PMO, CRS and MDVS programmes, liaising directly with the PMO Head and project managers and Implementation teams to provide a timely, efficient and effective service.You will also be supporting a wide range of project, implementation and delivery tasks, often at NHS Ambulance Trust sites across the UK. This will include taking responsibility for scheduling tasks between Trusts, ARP and suppliers, and management and dissemination of reporting information on behalf of the PMO Head and other senior leaders within ARP.The post holder will be directly involved with the setting up and co-ordination of meetings, including the scheduling, co-ordination and distribution of papers, and accurate and timely minute taking.You will be will be a valuable member of the PMO team. This role will be one of a pool of resources supporting the national roll out of ARP programmes.The Ambulance Radio Programme (ARP) is an enduring organisation directly appointed by the Department of Health and Social Care (DHSC) to provide and upgrade emergency communications for UK ambulance services.ARP have a large team of over eighty staff consisting of commercial, finance, project, implementation, technical, user assurance and service colleagues. They are based all over the country to support the successful delivery and maintenance of a £460m programme of work. The aim of ARP is to implement new technology that provides innovation and enhances patient care with the latest equipment. ARPs solutions also play a longer-term role in preparing the ambulance service for the adoption of the Home Office's Emergency Services Network (ESN).ARP is currently in the process of introducing an array of new technology-based services to Ambulance Trusts and Air Ambulance charities. The Services include the introduction of new technology to the national Ambulance fleet (approx. 6500 vehicles) and upgrading and developing new, data-rich communications products (apps and hardware) for use by over 15,000 frontline paramedic and Control Room staff. Overall, ARP is responsible for providing an end-to-end service covering installation, maintenance and replacement, which plays a key role in enabling effective response to critical life-threatening incidents.For further details / informal visits contact: Name: Deborah Moran Job title: HR Services Officer Email address: deborah.moran@swast.nhs.uk Telephone number: 07977 361406

Junior Project Manager - Ambulance Radio Programme - South Western Ambulance Service NHS Foundation Trust

&lt;strong&gt;The Ambulance Radio Programme are looking to recruit a&lt;/strong&gt;&lt;strong&gt; Junior Project Manager to support the implementation of several programmes across the UK&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The Ambulance Radio Programme delivers radio based mobile communications solutions to all English Ambulance Trusts.&lt;br&gt;&lt;br&gt;The Services Are Delivered Through 2 Programmes Entitled The Mobile Data Vehicle Solutions Programme (MDVS) And The Control Room Solutions Programme (CRS). Solutions Include&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Voice and data communications&lt;/li&gt;&lt;li&gt;Fixed, vehicle mounted and hand-held radio terminals&lt;/li&gt;&lt;li&gt;Control Room Solutions&lt;/li&gt;&lt;li&gt;Mobile data solutions&lt;/li&gt;&lt;li&gt;The integration of all the elements above into an end-to-end managed service&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;These services are delivered by contracted business partners.&lt;br&gt;&lt;br&gt;ARP is now working with a National cross-Government programme entitled the Emergency Services Mobile Communications Programme (ESMCP) which will deliver the future Emergency Services Network.&lt;br&gt;&lt;br&gt;Once the solutions are transitioned into service, they will become business as usual (BAU) for ARP to manage.&lt;br&gt;&lt;br&gt;This role will require an understanding of the two programme and ARP’s BAU processes.&lt;br&gt;&lt;br&gt;A Basic DBS check will be required for the role. A fee will be incurred for this on appointment of role.&lt;br&gt;&lt;br&gt;&lt;strong&gt;There is a Dog Friendly Policy in place on the Barnsley site, therefore please be aware dogs may be present in or around the office.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;To provide high quality comprehensive administrative and project, programme and portfolio management (P3M) support to the Programme Management Office (PMO) and the wider ARP. The post holder will have responsibility for managing, updating and maintaining project and implementation processes and providing a high standard of comprehensive support.&lt;br&gt;&lt;br&gt;There is an expectation that you will actively assist and provide support to the ARP Senior Leadership Team, PMO, CRS and MDVS programmes, liaising directly with the PMO Head and project managers and Implementation teams to provide a timely, efficient and effective service.&lt;br&gt;&lt;br&gt;You will also be supporting a wide range of project, implementation and delivery tasks, often at NHS Ambulance Trust sites across the UK. This will include taking responsibility for scheduling tasks between Trusts, ARP and suppliers, and management and dissemination of reporting information on behalf of the PMO Head and other senior leaders within ARP.&lt;br&gt;&lt;br&gt;The post holder will be directly involved with the setting up and co-ordination of meetings, including the scheduling, co-ordination and distribution of papers, and accurate and timely minute taking.&lt;br&gt;&lt;br&gt;You will be will be a valuable member of the PMO team. This role will be one of a pool of resources supporting the national roll out of ARP programmes.&lt;br&gt;&lt;br&gt;The Ambulance Radio Programme (ARP) is an enduring organisation directly appointed by the Department of Health and Social Care (DHSC) to provide and upgrade emergency communications for UK ambulance services.&lt;br&gt;&lt;br&gt;ARP have a large team of over eighty staff consisting of commercial, finance, project, implementation, technical, user assurance and service colleagues. They are based all over the country to support the successful delivery and maintenance of a £460m programme of work. The aim of ARP is to implement new technology that provides innovation and enhances patient care with the latest equipment. ARPs solutions also play a longer-term role in preparing the ambulance service for the adoption of the Home Office's Emergency Services Network (ESN).&lt;br&gt;&lt;br&gt;ARP is currently in the process of introducing an array of new technology-based services to Ambulance Trusts and Air Ambulance charities. The Services include the introduction of new technology to the national Ambulance fleet (approx. 6500 vehicles) and upgrading and developing new, data-rich communications products (apps and hardware) for use by over 15,000 frontline paramedic and Control Room staff. Overall, ARP is responsible for providing an end-to-end service covering installation, maintenance and replacement, which plays a key role in enabling effective response to critical life-threatening incidents.&lt;br&gt;&lt;br&gt;For further details / informal visits contact: Name: Deborah Moran Job title: HR Services Officer Email address: deborah.moran@swast.nhs.uk Telephone number: 07977 361406

South Western Ambulance Service NHS Foundation Trust

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