Health Insurance

Pension Plan

Unpaid Extended Leave

Bereavement Leave

Free Lunch or Snacks

Diversity Program

Large

We’re Starling Bank (aka the Best British Bank 2018, 2019, 2020 and 2021). Through our app and online banking platform, we’re helping nearly 1 million customers take control of their money like never before. Quicker, easier and distinctly better. We offer various accounts – personal, joint, business, euro and connected – each of which can be managed from your mobile or desktop. Features include instant payment notifications, insights into your spending habits, in-app card lock, a flexible overdraft and 24/7 customer support. There’s also the Starling Marketplace, which gives you access to a wide range of services and products from third party providers. Plus, with a MasterCard Contactless Debit Card, Apple Pay, Google Pay, Samsung Pay, FitBit Pay and Garmin Pay, you can pay your way. Apply for our Personal Current Account in under five minutes, available for iOS and Android. Starling is a fully licensed bank fully covered up to £85,000 by the Financial Services Compensation Scheme. We’re also connected to the Current Account Switch Guarantee, so switching couldn’t be easier. It only takes a few taps and we’ll manage the rest for you within seven working days. Starling for BusinessWhether you’re a sole trader, a limited company or part of a multi-owner business, Starling can help make your financial life a whole lot easier. Our various business accounts have same day set up, no monthly fees and easy accounting tools that support your business as it grows. Interested? Get the lowdown here.

Finance

Starling Bank

Banking

Set yourself free from your old bank 💪

You need resilience, a pragmatic decision-making approach, autonomy in workload management, strong integrity, adaptability in communication, and excellent problem-solving and administrative skills.

You will review customer journeys, analyze outcomes, identify improvement opportunities, provide feedback, use data to find root causes, adapt to change, and collaborate with colleagues.

Customer Relations

Manchester

Training for the role: <ul><li> We have a 6 week training programme which is run from the office so you'll need to be able to commit to being in the office during the day for your first 6 weeks with us. The training gives you all of the skills and support you need to succeed at Starling! Following this, you will be expected to work from the office 2 days per week. </li></ul>The recruitment process: <ul><li>Once we have reviewed your application, if we feel you have the skills and experience for the role, we will invite you to an initial 20 minutes long phone interview. </li><li>After this, the next stage would be to complete a written task and a video interview with our Outcome Testing team, where they will discuss the role, your skills and experience in more detail and answer any questions you may have about the role and what to expect! </li></ul> Key Responsibilities: <ul><li>Perform holistic manual reviews of Starling customer journeys</li><li>Determine whether the right outcome is achieved, with the investigation and analysis focussed on individual circumstances</li><li>Identify where opportunity exists to improve the customer journey, including challenging policy and/or procedure if appropriate</li><li>Provide clear and concise written analysis and feedback to colleagues</li><li>Utilise outcome data to identify root cause and thematics</li><li>Understand and communicate how products, services and activity contribute to your findings</li><li>Adapt to changing requirements which evolve as part of a ever growing business</li><li>Build and maintain effective working relationships with colleagues</li><li>Work in conjunction with company policy and procedures</li></ul>Requirements: Behaviours and Competencies: <ul><li>Resilience and positivity-An individual who views a situation with logic and perspective.</li><li>A pragmatic approach to decision making, adept at looking at ‘the bigger picture’ when working in a subjective environment</li><li>Work autonomously and take ownership of workload and time management</li><li>Maintain own knowledge of regulatory requirements and industry practices.</li><li>Integrity- Always do the right thing for our customers, colleagues and Starling.</li><li>A positive “can-do” attitude whilst working in a changeable environment.</li><li>Effective communication style that’s adaptable to a diverse range of customers</li><li>Proactive and self motivated.</li><li>Passionate about delivering service excellence.</li></ul>Skills: <ul><li>Proactive and demonstrable problem-solving skills</li><li>Ability to plan and prioritise in a changing, busy environment.</li><li>Effective communication style that’s adaptable to a diverse range of customers and colleagues.</li><li>Excellent administrative skills</li><li>Ability to summarise findings accurately and concisely, and communicate clear rationale for decisions</li></ul>Benefits: <ul><li>25 days holiday (plus take your public holiday allowance whenever works best for you)</li><li>An extra day’s holiday for your birthday</li><li>Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off</li><li>16 hours paid volunteering time a year</li><li>Salary sacrifice, company enhanced pension scheme</li><li>Life insurance at 4x your salary &amp; group income protection</li><li>Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&amp;Mrs Smith and Peloton</li><li>Generous family-friendly policies</li><li>Incentives refer a friend scheme</li><li>Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks</li><li>Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing</li></ul>

Training for the role:  We have a 6 week training programme which is run from the office so you'll need to be able to commit to being in the office during the day for your first 6 weeks with us. The training gives you all of the skills and support you need to succeed at Starling! Following this, you will be expected to work from the office 2 days per week. The recruitment process: Once we have reviewed your application, if we feel you have the skills and experience for the role, we will invite you to an initial 20 minutes long phone interview. After this, the next stage would be to complete a written task and a video interview with our Outcome Testing team, where they will discuss the role, your skills and experience in more detail and answer any questions you may have about the role and what to expect!  Key Responsibilities: Perform holistic manual reviews of Starling customer journeysDetermine whether the right outcome is achieved, with the investigation and analysis focussed on individual circumstancesIdentify where opportunity exists to improve the customer journey, including challenging policy and/or procedure if appropriateProvide clear and concise written analysis and feedback to colleaguesUtilise outcome data to identify root cause and thematicsUnderstand and communicate how products, services and activity contribute to your findingsAdapt to changing requirements which evolve as part of a ever growing businessBuild and maintain effective working relationships with colleaguesWork in conjunction with company policy and proceduresRequirements:  Behaviours and Competencies: Resilience and positivity-An individual who views a situation with logic and perspective.A pragmatic approach to decision making, adept at looking at ‘the bigger picture’ when working in a subjective environmentWork autonomously and take ownership of workload and time managementMaintain own knowledge of regulatory requirements and industry practices.Integrity- Always do the right thing for our customers, colleagues and Starling.A positive “can-do” attitude whilst working in a changeable environment.Effective communication style that’s adaptable to a diverse range of customersProactive and self motivated.Passionate about delivering service excellence.Skills: Proactive and demonstrable problem-solving skillsAbility to plan and prioritise in a changing, busy environment.Effective communication style that’s adaptable to a diverse range of customers and colleagues.Excellent administrative skillsAbility to summarise findings accurately and concisely, and communicate clear rationale for decisionsBenefits: 25 days holiday (plus take your public holiday allowance whenever works best for you)An extra day’s holiday for your birthdayAnnual leave is increased with length of service, and you can choose to buy or sell up to five extra days off16 hours paid volunteering time a yearSalary sacrifice, company enhanced pension schemeLife insurance at 4x your salary & group income protectionPrivate Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and PelotonGenerous family-friendly policiesIncentives refer a friend schemePerkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perksAccess to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Customer Outcome Analyst - Starling Bank

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices. 
 This is an exciting opportunity for customer focused, analytical individuals to join our Outcome Testing team! 
 The Customer Outcome Analyst role will ensure that customer facing teams and colleagues are delivering good outcomes in line with Starling’s culture and values. 
 The role will help us to develop our processes in order to minimise risk and improve the customer journey. 
 
 The Shifts:
 This role will operate on a shift pattern of 37.5 hours a week per week (5 x 7.5hr shifts), Monday - Friday, 9am-5.30pm. However all contracts across operations are on a 24/7 and therefore could change to meet business needs. 
 
 Training for the role:
 We have a 6 week training programme which is run from the office so you'll need to be able to commit to being in the office during the day for your first 6 weeks with us. The training gives you all of the skills and support you need to succeed at Starling! Following this, you will be expected to work from the office 2 days per week. 
 
 The recruitment process:
 Once we have reviewed your application, if we feel you have the skills and experience for the role, we will invite you to an initial 20 minutes long phone interview. 
 After this, the next stage would be to complete a written task and a video interview with our Outcome Testing team, where they will discuss the role, your skills and experience in more detail and answer any questions you may have about the role and what to expect! 
 
 Key Responsibilities:
 
<ul> 
 <li>Perform holistic manual reviews of Starling customer journeys</li> 
 <li>Determine whether the right outcome is achieved, with the investigation and analysis focussed on individual circumstances</li> 
 <li>Identify where opportunity exists to improve the customer journey, including challenging policy and/or procedure if appropriate</li> 
 <li>Provide clear and concise written analysis and feedback to colleagues</li> 
 <li>Utilise outcome data to identify root cause and thematics</li> 
 <li>Understand and communicate how products, services and activity contribute to your findings</li> 
 <li>Adapt to changing requirements which evolve as part of a ever growing business</li> 
 <li>Build and maintain effective working relationships with colleagues</li> 
 <li>Work in conjunction with company policy and procedures</li> 
</ul> Requirements:
 Behaviours and Competencies:
 
<ul> 
 <li>Resilience and positivity-An individual who views a situation with logic and perspective.</li> 
 <li>A pragmatic approach to decision making, adept at looking at ‘the bigger picture’ when working in a subjective environment</li> 
 <li>Work autonomously and take ownership of workload and time management</li> 
 <li>Maintain own knowledge of regulatory requirements and industry practices.</li> 
 <li>Integrity- Always do the right thing for our customers, colleagues and Starling.</li> 
 <li>A positive “can-do” attitude whilst working in a changeable environment.</li> 
 <li>Effective communication style that’s adaptable to a diverse range of customers</li> 
 <li>Proactive and self motivated.</li> 
 <li>Passionate about delivering service excellence.</li> 
</ul> Skills:
 
<ul> 
 <li>Proactive and demonstrable problem-solving skills</li> 
 <li>Ability to plan and prioritise in a changing, busy environment.</li> 
 <li>Effective communication style that’s adaptable to a diverse range of customers and colleagues.</li> 
 <li>Excellent administrative skills</li> 
 <li>Ability to summarise findings accurately and concisely, and communicate clear rationale for decisions</li> 
</ul> Benefits:
 
<ul> 
 <li>25 days holiday (plus take your public holiday allowance whenever works best for you)</li> 
 <li>An extra day’s holiday for your birthday</li> 
 <li>Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off</li> 
 <li>16 hours paid volunteering time a year</li> 
 <li>Salary sacrifice, company enhanced pension scheme</li> 
 <li>Life insurance at 4x your salary &amp; group income protection</li> 
 <li>Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&amp;Mrs Smith and Peloton</li> 
 <li>Generous family-friendly policies</li> 
 <li>Incentives refer a friend scheme</li> 
 <li>Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks</li> 
 <li>Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing</li> 
</ul> About us: You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems. 
 Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity &amp; inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Customer Outcome Analyst

You should have experience with Visa/Mastercard integrations, background in banking/fintech, and skills in Java, AWS/GCP, microservices, Kubernetes, CI/CD, Terraform, and Grafana.

You will design and build card payment integrations, develop new features, share knowledge, collaborate on projects, and innovate in a scaling team to enhance the banking experience.

Software Engineering

London

<ul><li>We’re looking for Backend Software Engineers to work on the Engine Platform and build out brand new extensions and integrations to our card processor, to help make it best in class for banks all over the world.&nbsp;</li><li>Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest&nbsp;Blogs&nbsp;or our case studies with&nbsp;Women in Tech.</li><li>We are looking for engineers at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they can make to banking around the world. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Engine, to continue changing banking for good.</li></ul>

We’re looking for Backend Software Engineers to work on the Engine Platform and build out brand new extensions and integrations to our card processor, to help make it best in class for banks all over the world. Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest Blogs or our case studies with Women in Tech.We are looking for engineers at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they can make to banking around the world. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Engine, to continue changing banking for good.

Software Engineer - Card Integrations - Visa / Mastercard - Starling Bank

At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is the technology that was built to power Starling Bank, and a year ago we split out as a separate business. In that time, Engine has made great strides in the market, and we are quickly becoming front of mind for ambitious banks, and forward thinking consultancies. 
 We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies. 
 As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering led company and we’re looking for someone who will be excited by the potential for Engine’s technology to transform banking in different markets around the world. 
 Our technologists are at the very heart of Engine and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! 
 The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. 
 Hybrid Working 
 We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager. 
 About Engineering at Engine by Starling 
 We’re looking for Backend Software Engineers to work on the Engine Platform and build out brand new extensions and integrations to our card processor, to help make it best in class for banks all over the world. 
 Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest Blogs or our case studies with Women in Tech. 
 We are looking for engineers at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they can make to banking around the world. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Engine, to continue changing banking for good. 
 
 As an Engineer you will:
 
<ul> 
 <li>Design and build integrations with global card payments networks in a cloud native environment</li> 
 <li>Contribute to our award winning platform and internal tooling</li> 
 <li>Build new features and products from scratch in a configurable way</li> 
 <li>Share your knowledge with those around you, contributing to our learning culture</li> 
 <li>Own your projects, working in small teams across the bank to collaboratively deliver</li> 
 <li>Aim for greatness in everything you do, staying curious and inquisitive</li> 
 <li>Be part of a scaling team and organisation as we change banking for good</li> 
</ul> Requirements:
 We’re open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. We are very open about how we deliver software. For the most part we code in Java, but you need not be an expert when you join us! We believe in clean coding, simple solutions, automated testing and continuous deployment. If you care enough to find elegant solutions to difficult technical problems, we’d love to hear from you. 
 
 For this specific role ideally you will:
 
<ul> 
 <li>Have experience with Visa or Mastercard system integrations</li> 
 <li>Have worked at a Bank, Fintech, Issuer or Acquirer on card integration projects</li> 
</ul> We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis. 
 The main part of our Backend Tech Stack is listed below, we don't ask that you have experience in all of this, but if you do, that's great! 
 
<ul> 
 <li>Java, which makes up the majority of our backend codebase</li> 
 <li>AWS &amp; GCP - we're cloud-native</li> 
 <li>Microservice based architecture</li> 
 <li>Kubernetes (EKS)</li> 
 <li>TeamCity for CI / CD (lots of team are releasing code 15-20 times per day!)</li> 
 <li>Terraform and Grafana</li> 
</ul> Interview Process 
 Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: 
 
<ul> 
 <li>Initial phone call - ~45 minutes</li> 
 <li>Take home technical test to be discussed in the technical interview</li> 
 <li>Technical interview - ~1.5 hours</li> 
 <li>Final Interview ~45 minutes</li> 
</ul> Benefits:
 
<ul> 
 <li>33 days holiday (including public holidays, which you can take when it works best for you)</li> 
 <li>An extra day’s holiday for your birthday</li> 
 <li>Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off</li> 
 <li>16 hours paid volunteering time a year</li> 
 <li>Salary sacrifice, company enhanced pension scheme</li> 
 <li>Life insurance at 4x your salary &amp; group income protection</li> 
 <li>Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&amp;Mrs Smith and Peloton</li> 
 <li>Generous family-friendly policies</li> 
 <li>Incentives refer a friend scheme</li> 
 <li>Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks</li> 
 <li>Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing</li> 
</ul> You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems. 
 Engine by Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity &amp; inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. 
 When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Starling Bank

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