Since 1895, the mission of Sterling Insurance Company has been to provide "unexcelled service and sound insurance protection" to its policyholders. And for over a century, we've delivered on our promise. In our first one hundred years, we've succeeded by doing two things exceedingly well. First, we've built a solid financial base on which our policyholders can rely. Our reserves and investment strategies are designed to assure that we can always meet our obligations. Second - and of equal importance - we strive to build solid relationships with those whom we work: our policyholders; our agents; our employees; and the community in which we live and conduct business. This has given us a direct and personal understanding of the needs and goals of our business partners.



Finance

Sterling Insurance Company

Providing peace of mind and financial stability to our policyholders before, during, and after the unexpected occurs.

You need 4+ years in client success/account management, skills in communication, negotiation, and program management, plus a degree and experience in tech, media, entertainment, or hospitality.

You will manage key client accounts, build relationships, address complex issues, conduct business reviews, optimize processes, and drive client satisfaction and revenue growth.

Customer Relations

Business, Operations & Strategy

We have great people here and are looking for more. Come join us - you will love it! Job Title: Sr. Client Success Partner Department: Technology, Media, Entertainment & Hospitality (TMEH) Position Type: Full Time / Exempt Location: U.S. Remote About The Role As a successful Senior Client Success Partner at Sterling, you are responsible for the satisfaction and retention of clients in your book of business. You will help to expand the Sterling footprint with your clients while developing and maintaining amazing relationships with them. At Sterling, our vision is to make the world a safer place. We achieve that vision by delivering a simpler, smarter background screening and onboarding experience for employers worldwide. This Is What You’ll Do * Be a trusted advisor to your clients & the "go to" person for their strategic account needs * Become an expert in the staffing industry and utilize your subject matter expertise to understand each client's organizational dynamics * Identify and develop multi-level relationships with key decision makers to ensure retention and relationship stability * Maintain ownership of your book of business of approx. 8-12 accounts, worth several million dollars * Navigate complex issues, both technical and non-technical, and use sound judgment and data to make decisions that are best for your clients * Conduct regular business reviews using value-add propositions to mitigate client risk and enhance background screening programs * Map client business requirements to Sterling’s technology capabilities, identifying gaps, omissions, and process optimizations * Champion successful client outcomes and innovate ways to improve our service delivery * Develop strategic account plans to grow client revenue and achieve world-class client satisfaction This Is The Job For You If You * Love to build relationships and gain the trust of clients and your team * Are a solutions-focused problem solver that thrives on challenges * Have an innate curiosity and desire to understand how things work * Are a high-energy self-starter This Is What We're Looking For * 4+ years of Client Success Partner (or Account Management) experience supporting enterprise level clients * Proven success in account management/client success/sales * Ability to effectively communicate with senior level decision makers within organizations and successfully handle objections * Strong program management, presentation, and negotiation skills * Excellent communication skills to deliver clear messages and create positive, impactful experiences for clients * Prior experience in Technology, Media, Entertainment or Hospitality * 4-year degree strongly preferred * No current travel is required, but when resumed, up to 25% The pay range for this position is $80,000-$90,000. Base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base pay, this role is eligible to participate in the Annual Incentive Bonus Plan. A full range of benefits including but not limited to medical, financial, unlimited sick time, 22 days’ vacation annually (for FT workers; prorated 1st year of employment), parental leave and other benefits are also provided. This information is provided per several state and local Equal Pay and Pay Transparency Laws. Base pay information is based on market location. Applicants should apply via Sterling’s internal or external careers site. Follow Us www.instagram.com/sterlingcheck www.linkedin.com/company/sterlingcheck www.facebook.com/SterlingCheck/ Equal Employment Opportunities at Sterling Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements. Disclaimer This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

We have great people here and are looking for more. Come join us - you will love it!Job Title: Sr. Client Success PartnerDepartment: Technology, Media, Entertainment & Hospitality (TMEH)Position Type: Full Time / ExemptLocation: U.S. RemoteAbout The RoleAs a successful Senior Client Success Partner at Sterling, you are responsible for the satisfaction and retention of clients in your book of business. You will help to expand the Sterling footprint with your clients while developing and maintaining amazing relationships with them. At Sterling, our vision is to make the world a safer place. We achieve that vision by delivering a simpler, smarter background screening and onboarding experience for employers worldwide.This Is What You’ll Do * Be a trusted advisor to your clients & the "go to" person for their strategic account needs * Become an expert in the staffing industry and utilize your subject matter expertise to understand each client's organizational dynamics * Identify and develop multi-level relationships with key decision makers to ensure retention and relationship stability * Maintain ownership of your book of business of approx. 8-12 accounts, worth several million dollars * Navigate complex issues, both technical and non-technical, and use sound judgment and data to make decisions that are best for your clients * Conduct regular business reviews using value-add propositions to mitigate client risk and enhance background screening programs * Map client business requirements to Sterling’s technology capabilities, identifying gaps, omissions, and process optimizations * Champion successful client outcomes and innovate ways to improve our service delivery * Develop strategic account plans to grow client revenue and achieve world-class client satisfaction      This Is The Job For You If You * Love to build relationships and gain the trust of clients and your team * Are a solutions-focused problem solver that thrives on challenges * Have an innate curiosity and desire to understand how things work * Are a high-energy self-starter      This Is What We're Looking For * 4+ years of Client Success Partner (or Account Management) experience supporting enterprise level clients * Proven success in account management/client success/sales * Ability to effectively communicate with senior level decision makers within organizations and successfully handle objections * Strong program management, presentation, and negotiation skills * Excellent communication skills to deliver clear messages and create positive, impactful experiences for clients * Prior experience in Technology, Media, Entertainment or Hospitality * 4-year degree strongly preferred * No current travel is required, but when resumed, up to 25%      The pay range for this position is $80,000-$90,000. Base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base pay, this role is eligible to participate in the Annual Incentive Bonus Plan. A full range of benefits including but not limited to medical, financial, unlimited sick time, 22 days’ vacation annually (for FT workers; prorated 1st year of employment), parental leave and other benefits are also provided. This information is provided per several state and local Equal Pay and Pay Transparency Laws. Base pay information is based on market location. Applicants should apply via Sterling’s internal or external careers site.Follow Uswww.instagram.com/sterlingcheckwww.linkedin.com/company/sterlingcheckwww.facebook.com/SterlingCheck/Equal Employment Opportunities at SterlingSterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.DisclaimerThis job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Client Success Partner II - Sterling Insurance Company

United States

Client Success Partner II

You need 1 year of customer service and office experience, a high school diploma, strong communication and organizational skills, Excel proficiency, and typing skills of 40 wpm.

You will monitor CCFs for errors, review results, enter donor information accurately, respond to client inquiries, assist with MRO documentation, and support compliance team coverage as needed.

We have great people here and are looking for more. Come join us - you will love it! Job Title: DOT Records Coordinator Position Type: Full-Time, Non-Exempt Location: U.S. Remote About The Role The DOT Records Coordinator is responsible for the review, preparation, processing and release of negative and flawed drug test results not requiring review by the MRO. Involves contact with collections sites, testing laboratories, MRO and MTO staff. This Is What You’ll Do * Monitors CCFs for errors and ensures completion of corrective documentation * Review and release results * Accurately enters donor result information * Process results within TAT and accuracy KPIs * Respond to phone inquiries from clients and collection sites * Assists clients in researching and making refusal or flawed to test determinations. * Assists MRO team in obtaining all necessary paperwork for MRO files * Support compliance team for PTO coverage This Is What We’re Looking For * One year of customer service and general office experience * High School Diploma or equivalent * Exceptional oral and written communication skills with an attention to details. * Strong organizational skills and ability to prioritize workload. * Strong customer service skills. * Computer literate with Microsoft products such as Windows, Internet Explorer, Microsoft Word and including advanced Excel knowledge. * Basic typing skills at 40 wpm. The salary range for this position is $16.00 - $18.00 per hour, or the minimum wage in your local market, whichever is greater. Base pay offered may vary depending on job-related knowledge, skills, and experience. A full range of benefits including but not limited to medical, financial, unlimited sick time, 22 days’ vacation annually (for FT workers; prorated 1st year of employment), parental leave and other benefits are also provided. This information is provided per several state and local Equal Pay and Pay Transparency Laws. Base pay information is based on market location. Applicants should apply via Sterling’s internal or external careers site. Follow Us www.instagram.com/sterlingcheck www.linkedin.com/company/sterlingcheck www.facebook.com/SterlingCheck/ Equal Employment Opportunities at Sterling Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements. Disclaimer This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

We have great people here and are looking for more. Come join us - you will love it!Job Title: DOT Records CoordinatorPosition Type: Full-Time, Non-ExemptLocation: U.S. RemoteAbout The RoleThe DOT Records Coordinator is responsible for the review, preparation, processing and release of negative and flawed drug test results not requiring review by the MRO. Involves contact with collections sites, testing laboratories, MRO and MTO staff.This Is What You’ll Do * Monitors CCFs for errors and ensures completion of corrective documentation * Review and release results * Accurately enters donor result information * Process results within TAT and accuracy KPIs * Respond to phone inquiries from clients and collection sites * Assists clients in researching and making refusal or flawed to test determinations. * Assists MRO team in obtaining all necessary paperwork for MRO files * Support compliance team for PTO coverage      This Is What We’re Looking For * One year of customer service and general office experience * High School Diploma or equivalent * Exceptional oral and written communication skills with an attention to details. * Strong organizational skills and ability to prioritize workload. * Strong customer service skills. * Computer literate with Microsoft products such as Windows, Internet Explorer, Microsoft Word and including advanced Excel knowledge. * Basic typing skills at 40 wpm.      The salary range for this position is $16.00 - $18.00 per hour, or the minimum wage in your local market, whichever is greater. Base pay offered may vary depending on job-related knowledge, skills, and experience. A full range of benefits including but not limited to medical, financial, unlimited sick time, 22 days’ vacation annually (for FT workers; prorated 1st year of employment), parental leave and other benefits are also provided. This information is provided per several state and local Equal Pay and Pay Transparency Laws. Base pay information is based on market location. Applicants should apply via Sterling’s internal or external careers site.Follow Uswww.instagram.com/sterlingcheckwww.linkedin.com/company/sterlingcheckwww.facebook.com/SterlingCheck/Equal Employment Opportunities at SterlingSterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.DisclaimerThis job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Sterling Insurance Company

Mission