25 days Holiday + Bank Holidays

Annual Summer Trip

Pension

Annual Winter Ski Trip

Maternity Leave and extraordinary paternity leave

Annual Training/ Development Budget

Perkbox Platform

Work from home budget

Medium

Lead

Learn

Laugh

Love

Founded in 2014, Suade, leading RegTech firm, stands apart by transforming the industry’s approach to regulatory compliance. Harnessing the power of Suade’s technology with an intelligent data-driven platform and the utilisation of Natural Language Processing (NLP) and Machine Learning (ML), enables financial firms to achieve efficiency ratio objectives, gain greater business insights while insulating them from regulatory change.

Technology

Suade Labs

Revolutionising the way financial institutions comply with regulation

You need 2+ years in B2B marketing, interest in finance, strong communication, and organization skills. Ability to multitask, attention to detail, and proactive mindset are essential.

You will coordinate marketing projects, organize events, manage industry engagement, track KPIs, create content, communicate key messages, and research market trends to inform strategy.

Customer Relations

Marketing

London

We are looking for a fantastic Marketing Events Coordinator to join our marketing team. Suade is a market-leading reg-tech company with cutting-edge technology that automates regulatory reporting, compliance and financial risk solutions for financial institutions. Our ideal candidate will have a couple of years’ relevant B2B marketing experience and will be looking to join, and have impact in, a fast-growing software company. Location: London, UK. Salary, £30-40k, based on experience. Suade is delighted to be an equal opportunity employer we have a diverse team with great values. All qualified applicants will receive consideration for employment without bias. Please note we are unable to offer visa sponsorship for this role. Responsibilities * Co-ordinate Suade's marketing projects including managing project management tools in Jira * Organise high-impact in-house marketing events including webinars, roundtables and panel discussions with key clients and prospects in the banking industry * Manage engagement with industry events to enhance brand visibility and reputation, including overseeing Suade speaker engagement at external events * Track and report weekly KPIs relating to marketing performance * Create effective written and visual collateral across different channels including blog posts, articles, infographics, case studies, brochures, press releases, presentations, etc. and help us to further enhance our website and brand * Articulate key messages to sales and business development teams to ensure our external communications are persuasive and coordinated * Conduct research on industry and market trends, and use the findings to inform content strategy, messaging, and positioning Requirements * Minimum 2 years’ experience of B2B marketing * An understanding of, and keen interest in, business and finance (you do not need a Finance degree but should have basic familiarity e.g. from reading the financial press) * Strong verbal and communication skills, necessary for internal and external stakeholder engagement * High levels of personal organisation with the ability to multiple tasks and projects at once, while meeting tight deadlines * High attention to detail across all aspects of your work * Ability to thrive in a fast-paced, sometimes unstructured environment, and adapt quickly to evolving tasks and priorities * A proactive mindset with a willingness to take ownership of projects from inception to execution * Nice to have: experience of SEO and product marketing * BSc in Marketing, English, Journalism, Finance or related field Benefits * 25 days holiday + Bank Holidays * Flexible holiday - choose when you take your holidays by opting out of bank holidays if you would like! * Additional annual leave holiday - An extra day of annual leave for every 3 years you work at Suade in addition to your existing 25 days on a pro rata basis. * Company Pension * Maternity leave and extraordinary paternity leave * Flexible working hours * Company laptop * Work from home budget/ homeset up: £500 for new starters * £500 Annual Training/ Development Subsidy * Perkbox

We are looking for a fantastic Marketing Events Coordinator to join our marketing team. Suade is a market-leading reg-tech company with cutting-edge technology that automates regulatory reporting, compliance and financial risk solutions for financial institutions. Our ideal candidate will have a couple of years’ relevant B2B marketing experience and will be looking to join, and have impact in, a fast-growing software company.Location: London, UK.Salary, £30-40k, based on experience.Suade is delighted to be an equal opportunity employer we have a diverse team with great values. All qualified applicants will receive consideration for employment without bias.Please note we are unable to offer visa sponsorship for this role.Responsibilities * Co-ordinate Suade's marketing projects including managing project management tools in Jira * Organise high-impact in-house marketing events including webinars, roundtables and panel discussions with key clients and prospects in the banking industry * Manage engagement with industry events to enhance brand visibility and reputation, including overseeing Suade speaker engagement at external events * Track and report weekly KPIs relating to marketing performance * Create effective written and visual collateral across different channels including blog posts, articles, infographics, case studies, brochures, press releases, presentations, etc. and help us to further enhance our website and brand * Articulate key messages to sales and business development teams to ensure our external communications are persuasive and coordinated * Conduct research on industry and market trends, and use the findings to inform content strategy, messaging, and positioning      Requirements * Minimum 2 years’ experience of B2B marketing * An understanding of, and keen interest in, business and finance (you do not need a Finance degree but should have basic familiarity e.g. from reading the financial press) * Strong verbal and communication skills, necessary for internal and external stakeholder engagement * High levels of personal organisation with the ability to multiple tasks and projects at once, while meeting tight deadlines * High attention to detail across all aspects of your work * Ability to thrive in a fast-paced, sometimes unstructured environment, and adapt quickly to evolving tasks and priorities * A proactive mindset with a willingness to take ownership of projects from inception to execution * Nice to have: experience of SEO and product marketing * BSc in Marketing, English, Journalism, Finance or related field      Benefits * 25 days holiday + Bank Holidays * Flexible holiday - choose when you take your holidays by opting out of bank holidays if you would like! * Additional annual leave holiday - An extra day of annual leave for every 3 years you work at Suade in addition to your existing 25 days on a pro rata basis. * Company Pension * Maternity leave and extraordinary paternity leave * Flexible working hours * Company laptop * Work from home budget/ homeset up: £500 for new starters * £500 Annual Training/ Development Subsidy * Perkbox

Marketing Events Coordinator - London - 2025 - Suade Labs

We are looking for a fantastic Marketing Events Coordinator to join our marketing team. Suade is a market-leading reg-tech company with cutting-edge technology that automates regulatory reporting, compliance and financial risk solutions for financial institutions. Our ideal candidate will have a couple of years’ relevant B2B marketing experience and will be looking to join, and have impact in, a fast-growing software company.&lt;br&gt;&lt;br&gt;Location: &lt;strong&gt;London, UK&lt;/strong&gt;.&lt;br&gt;&lt;br&gt;Salary, £30-40k, based on experience.&lt;br&gt;&lt;br&gt;&lt;em&gt;Suade is delighted to be an equal opportunity employer we have a diverse team with great values. All qualified applicants will receive consideration for employment without bias.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;Please note we are unable to offer visa sponsorship for this role.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Co-ordinate Suade's marketing projects including managing project management tools in Jira&lt;/li&gt;&lt;li&gt;Organise high-impact in-house marketing events including webinars, roundtables and panel discussions with key clients and prospects in the banking industry&lt;/li&gt;&lt;li&gt;Manage engagement with industry events to enhance brand visibility and reputation, including overseeing Suade speaker engagement at external events&lt;/li&gt;&lt;li&gt;Track and report weekly KPIs relating to marketing performance&lt;/li&gt;&lt;li&gt;Create effective written and visual collateral across different channels including blog posts, articles, infographics, case studies, brochures, press releases, presentations, etc. and help us to further enhance our website and brand&lt;/li&gt;&lt;li&gt;Articulate key messages to sales and business development teams to ensure our external communications are persuasive and coordinated&lt;/li&gt;&lt;li&gt;Conduct research on industry and market trends, and use the findings to inform content strategy, messaging, and positioning&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Requirements&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Minimum 2 years’ experience of B2B marketing&lt;/li&gt;&lt;li&gt;An understanding of, and keen interest in, business and finance (you do not need a Finance degree but should have basic familiarity e.g. from reading the financial press)&lt;/li&gt;&lt;li&gt;Strong verbal and communication skills, necessary for internal and external stakeholder engagement&lt;/li&gt;&lt;li&gt;High levels of personal organisation with the ability to multiple tasks and projects at once, while meeting tight deadlines&lt;/li&gt;&lt;li&gt;High attention to detail across all aspects of your work&lt;/li&gt;&lt;li&gt;Ability to thrive in a fast-paced, sometimes unstructured environment, and adapt quickly to evolving tasks and priorities&lt;/li&gt;&lt;li&gt;A proactive mindset with a willingness to take ownership of projects from inception to execution&lt;/li&gt;&lt;li&gt;Nice to have: experience of SEO and product marketing&lt;/li&gt;&lt;li&gt;BSc in Marketing, English, Journalism, Finance or related field&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;25 days holiday + Bank Holidays&lt;/li&gt;&lt;li&gt;Flexible holiday - choose when you take your holidays by opting out of bank holidays if you would like!&lt;/li&gt;&lt;li&gt;Additional annual leave holiday - An extra day of annual leave for every 3 years you work at Suade in addition to your existing 25 days on a pro rata basis.&lt;/li&gt;&lt;li&gt;Company Pension &lt;/li&gt;&lt;li&gt;Maternity leave and extraordinary paternity leave&lt;/li&gt;&lt;li&gt;Flexible working hours &lt;/li&gt;&lt;li&gt;Company laptop&lt;/li&gt;&lt;li&gt;Work from home budget/ homeset up: £500 for new starters&lt;/li&gt;&lt;li&gt;£500 Annual Training/ Development Subsidy&lt;/li&gt;&lt;li&gt;Perkbox&lt;/li&gt;&lt;/ul&gt;

Marketing Events Coordinator - London - 2025

United Kingdom

You should understand financial products, have Excel skills, be organized, a quick learner, and possess strong communication skills. Experience in SaaS support, tools like Zendesk, and knowledge of compliance reporting is needed.

You will resolve client queries, provide detailed explanations, escalate issues, maintain records, create documentation, collaborate with teams, and ensure customer satisfaction in a supportive environment.

IT & Cybersecurity

Suade’s success is built on grit, determination, and our proven ability to develop cutting edge technology to create the next generation of RegTech. The customer support specialist is key on continuing providing a world-class customer service. You will use your experience working in the SaaS environment and you will closely work with our account managers and delivery teams to ensure not only that our clients receive proper answers to their queries, but also that our product is in line with their expectations. Suade is delighted to be an equal opportunity employer. We have a diverse team with great values. All qualified applicants will receive consideration for employment without bias. Job Summary The Support Engineer will be responsible for providing high-quality technical support as well as Product support to our clients and internal teams. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping customers. You will be the first point of contact for all issues and will work closely with our engineering and product teams to ensure customer satisfaction. Responsibilities As part of the Customer Support Team, you will be an integral part of the client post-sale experience and you will: * Be the first line of contact with our clients, solving their information queries and providing workarounds when necessary. * Provide clear and concise explanations to customers, ensuring they understand the issue and resolution steps. * Escalate unresolved issues to higher-level support or development teams, providing detailed documentation of the issue and troubleshooting steps taken. * Follow up with customers to ensure their issues are fully resolved and they are satisfied with the resolution. * Empathise with our clients and see the system from their perspective to find long-term solutions rather than short-term wins. * Maintain accurate records of customer interactions and support activities in our ticketing system * Create and update support documentation, FAQs and knowledge base articles to assist customers in resolving common issues independently. * Work closely with other support engineers and cross-functional teams to share knowledge and best practices. * Participate in regular team meetings and training sessions to stay updated on product changes and improvements. * Contribute to a positive and collaborative team environment. Requirements * Basic understanding of financial products (Securities, Derivatives, etc.) and the ability to communicate technical information to non-technical staff in a way that is easy to understand. * Basic knowledge of excel (formulas, pivot-tables). * Highly organized, the capacity to multitask and work within short time constraints. * Quick learner, self-motivated, detailed-oriented, and able to work with minimal supervision. * Excellent English verbal/listening and written communication skills with demonstrated ability to communicate effectively with cross-functional teams. Preferred Requirements * Previous experience working as a Business Analyst, Technical Support, QA or Software Development in SaaS environments in the regulatory space. * Previous experience working with support desk tools (Zendesk, Freshdesk, Jira, etc.). * Previous experience working with engineering teams. * Familiarity with at least one of the reporting requirements: COREP/FINREP/LIQUIDITY/IFR/MAS610. * Basic knowledge of Python and SQL. Benefits * 25 days holiday + Bank Holidays * Flexible holiday - choose when you take your holidays by opting out of bank holidays if you would like! * Additional annual leave holiday - An extra day of annual leave for every 3 years you work at Suade in addition to your existing 25 days on a pro rata basis. * Company Pension * Maternity leave and extraordinary paternity leave * Flexible working hours * Company laptop * Work from home budget/homeset up: £500 for new starters * £500 annual training/development subsidy * Perkbox

Suade’s success is built on grit, determination, and our proven ability to develop cutting edge technology to create the next generation of RegTech. The customer support specialist is key on continuing providing a world-class customer service.You will use your experience working in the SaaS environment and you will closely work with our account managers and delivery teams to ensure not only that our clients receive proper answers to their queries, but also that our product is in line with their expectations.Suade is delighted to be an equal opportunity employer. We have a diverse team with great values. All qualified applicants will receive consideration for employment without bias.Job SummaryThe Support Engineer will be responsible for providing high-quality technical support as well as Product support to our clients and internal teams. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping customers. You will be the first point of contact for all issues and will work closely with our engineering and product teams to ensure customer satisfaction.ResponsibilitiesAs part of the Customer Support Team, you will be an integral part of the client post-sale experience and you will: * Be the first line of contact with our clients, solving their information queries and providing workarounds when necessary. * Provide clear and concise explanations to customers, ensuring they understand the issue and resolution steps. * Escalate unresolved issues to higher-level support or development teams, providing detailed documentation of the issue and troubleshooting steps taken. * Follow up with customers to ensure their issues are fully resolved and they are satisfied with the resolution. * Empathise with our clients and see the system from their perspective to find long-term solutions rather than short-term wins. * Maintain accurate records of customer interactions and support activities in our ticketing system * Create and update support documentation, FAQs and knowledge base articles to assist customers in resolving common issues independently. * Work closely with other support engineers and cross-functional teams to share knowledge and best practices. * Participate in regular team meetings and training sessions to stay updated on product changes and improvements. * Contribute to a positive and collaborative team environment.      Requirements * Basic understanding of financial products (Securities, Derivatives, etc.) and the ability to communicate technical information to non-technical staff in a way that is easy to understand. * Basic knowledge of excel (formulas, pivot-tables). * Highly organized, the capacity to multitask and work within short time constraints. * Quick learner, self-motivated, detailed-oriented, and able to work with minimal supervision. * Excellent English verbal/listening and written communication skills with demonstrated ability to communicate effectively with cross-functional teams.      Preferred Requirements * Previous experience working as a Business Analyst, Technical Support, QA or Software Development in SaaS environments in the regulatory space. * Previous experience working with support desk tools (Zendesk, Freshdesk, Jira, etc.). * Previous experience working with engineering teams. * Familiarity with at least one of the reporting requirements: COREP/FINREP/LIQUIDITY/IFR/MAS610. * Basic knowledge of Python and SQL.      Benefits * 25 days holiday + Bank Holidays * Flexible holiday - choose when you take your holidays by opting out of bank holidays if you would like! * Additional annual leave holiday - An extra day of annual leave for every 3 years you work at Suade in addition to your existing 25 days on a pro rata basis. * Company Pension * Maternity leave and extraordinary paternity leave * Flexible working hours * Company laptop * Work from home budget/homeset up: £500 for new starters * £500 annual training/development subsidy * Perkbox

Customer Success / Customer Support - London - 2025 - Suade Labs

Suade’s success is built on grit, determination, and our proven ability to develop cutting edge technology to create the next generation of RegTech. The customer support specialist is key on continuing providing a world-class customer service.&lt;br&gt;&lt;br&gt;You will use your experience working in the SaaS environment and you will closely work with our account managers and delivery teams to ensure not only that our clients receive proper answers to their queries, but also that our product is in line with their expectations.&lt;br&gt;&lt;br&gt;&lt;em&gt;&lt;strong&gt;Suade is delighted to be an equal opportunity employer. We have a diverse team with great values. All qualified applicants will receive consideration for employment without bias. &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/em&gt;&lt;strong&gt;Job Summary&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The Support Engineer will be responsible for providing high-quality technical support as well as Product support to our clients and internal teams. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping customers. You will be the first point of contact for all issues and will work closely with our engineering and product teams to ensure customer satisfaction.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As part of the Customer Support Team, you will be an integral part of the client post-sale experience and you will:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Be the first line of contact with our clients, solving their information queries and providing workarounds when necessary.&lt;/li&gt;&lt;li&gt;Provide clear and concise explanations to customers, ensuring they understand the issue and resolution steps.&lt;/li&gt;&lt;li&gt;Escalate unresolved issues to higher-level support or development teams, providing detailed documentation of the issue and troubleshooting steps taken.&lt;/li&gt;&lt;li&gt;Follow up with customers to ensure their issues are fully resolved and they are satisfied with the resolution.&lt;/li&gt;&lt;li&gt;Empathise with our clients and see the system from their perspective to find long-term solutions rather than short-term wins.&lt;/li&gt;&lt;li&gt;Maintain accurate records of customer interactions and support activities in our ticketing system&lt;/li&gt;&lt;li&gt;Create and update support documentation, FAQs and knowledge base articles to assist customers in resolving common issues independently.&lt;/li&gt;&lt;li&gt;Work closely with other support engineers and cross-functional teams to share knowledge and best practices.&lt;/li&gt;&lt;li&gt;Participate in regular team meetings and training sessions to stay updated on product changes and improvements.&lt;/li&gt;&lt;li&gt;Contribute to a positive and collaborative team environment.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Requirements&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Basic understanding of financial products (Securities, Derivatives, etc.) and the ability to communicate technical information to non-technical staff in a way that is easy to understand.&lt;/li&gt;&lt;li&gt;Basic knowledge of excel (formulas, pivot-tables).&lt;/li&gt;&lt;li&gt;Highly organized, the capacity to multitask and work within short time constraints.&lt;/li&gt;&lt;li&gt;Quick learner, self-motivated, detailed-oriented, and able to work with minimal supervision.&lt;/li&gt;&lt;li&gt;Excellent English verbal/listening and written communication skills with demonstrated ability to communicate effectively with cross-functional teams.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Preferred Requirements&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Previous experience working as a Business Analyst, Technical Support, QA or Software Development in SaaS environments in the regulatory space.&lt;/li&gt;&lt;li&gt;Previous experience working with support desk tools (Zendesk, Freshdesk, Jira, etc.).&lt;/li&gt;&lt;li&gt;Previous experience working with engineering teams.&lt;/li&gt;&lt;li&gt;Familiarity with at least one of the reporting requirements: COREP/FINREP/LIQUIDITY/IFR/MAS610.&lt;/li&gt;&lt;li&gt;Basic knowledge of Python and SQL.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;25 days holiday + Bank Holidays&lt;/li&gt;&lt;li&gt;Flexible holiday - choose when you take your holidays by opting out of bank holidays if you would like!&lt;/li&gt;&lt;li&gt;Additional annual leave holiday - An extra day of annual leave for every 3 years you work at Suade in addition to your existing 25 days on a pro rata basis.&lt;/li&gt;&lt;li&gt;Company Pension &lt;/li&gt;&lt;li&gt;Maternity leave and extraordinary paternity leave&lt;/li&gt;&lt;li&gt;Flexible working hours &lt;/li&gt;&lt;li&gt;Company laptop&lt;/li&gt;&lt;li&gt;Work from home budget/homeset up: £500 for new starters&lt;/li&gt;&lt;li&gt;£500 annual training/development subsidy&lt;/li&gt;&lt;li&gt;Perkbox&lt;/li&gt;&lt;/ul&gt;