Swapfiets is a subscription-based bicycle service that provides customers with a reliable, always-working bike for a fixed monthly fee. The company ensures that subscribers have a functioning bike at all times, offering free repairs or bike replacements when needed. Swapfiets focuses on convenience, sustainability, and quality by providing durable bikes and easy maintenance. Their ultimate mission is to make sustainable urban mobility accessible and hassle-free for everyone. The purpose of Swapfiets is to contribute to greener cities by promoting cycling as a practical, environmentally-friendly mode of transportation through their innovative and customer-centric subscription model.



Retail & Consumer Goods

Swapfiets

Swapfiets, the world’s first bike subscription.

You should live near Rotterdam, have relevant experience (1-3 years), speak Dutch & English, and possess a local network. A background in service industries and bike affinity is preferred.

You will enhance member experience, assist customers, solve issues, onboard new staff, evaluate team performance, manage store operations, provide service, maintain cleanliness, and repair bikes.

Customer Relations

Hospitality & Retail

Rotterdam

<div>
 Are you ready for your Swapfiets adventure
 Hi, we are Swapfiets! The bicycle subscription where you are always assured of a working bicycle. Our mission? Making cities more livable and sustainable under the motto 'buy less, use more'.
 
 Do you see a challenge instead of a problem? And are you ready for an acceleration in your career? Then you are ready for the Swapfiets adventure! 
 Do you recognize yourself in this?
 You will make sure our members' experience in the store is unforgettable. You’re the first point of contact for the store Swappers, Swapdesk and Store &amp; Field Manager during the shift. When the Store &amp; Field Manager is not there you will lead the swapper team of the store and ensure that the store looks awesome! Are you that awesome person who can relate to this? Then read on quickly!
 
 Your responsibilities
 <ul>
 <li>You will drive the member experience to an awesome store experience;</li>
 <li>You will act as the first point of contact for customers in the store;</li>
 <li>Solve the more difficult member related issues in the store;</li>
 <li>If someone joins your awesome Swap team, you will responsible for the onboarding of the new store Swappers;</li>
 <li>Involved in the hiring process of new store swappers;</li>
 <li>Evaluates the Swappers together with the Store &amp; Field Manager;</li>
 <li>You will provide input to the Store &amp; Field Manager regarding the daily operations in the store;</li>
 <li>You will have a couple of lead hours and work the other hours in the store and deliver outstanding service to members &amp; potential customers;</li>
 <li>Keeps the store clean, tidy and organized;</li>
 <li>Repair bikes in the store. </li>
 </ul> 
 Your profile
 <ul>
 <li>Living in or within cycling distance of Rotterdam</li>
 <li>Secondary vocational education working or thinking level;</li>
 <li>1-3 years of relevant work experience;</li>
 <li>Preferably has a local network in the city;</li>
 <li>Preferably experience in retail, restaurant, hotel or other service oriented industries;</li>
 <li>Affinity with bikes and service;</li>
 <li>Fluent in Dutch &amp; English;</li>
 <li>Preferably you are available full time.</li>
 </ul>
 
 What Swapfiets offers you 
 <ul>
 <li>Your own Swapfiets (lend-lease) !</li>
 <li>A salary between the €2643 and €2911 per month;</li>
 <li>Lots of responsibility, challenging work, and friendly colleagues;</li>
 <li>Urban Sports Club for Business arrangement (to promote your healthy lifestyle!);</li>
 <li>We offer a lot of responsibilities, challenging and dynamic work and pleasant colleagues;</li>
 <li>Become part of Swapfiets in Rotterdam the most fun operation of Swapfiets;</li>
 <li>No seasonal work - we work all year long;</li>
 <li>Friday afternoon drinks, BBQ/ team buildings and other fun activities.</li>
 </ul>
</div>


 Are you ready for your Swapfiets adventure
 Hi, we are Swapfiets! The bicycle subscription where you are always assured of a working bicycle. Our mission? Making cities more livable and sustainable under the motto 'buy less, use more'.
 
  Do you see a challenge instead of a problem? And are you ready for an acceleration in your career? Then you are ready for the Swapfiets adventure!
  Do you recognize yourself in this?
 You will make sure our members' experience in the store is unforgettable. You’re the first point of contact for the store Swappers, Swapdesk and Store & Field Manager during the shift. When the Store & Field Manager is not there you will lead the swapper team of the store and ensure that the store looks awesome! Are you that awesome person who can relate to this? Then read on quickly!
 
  Your responsibilities
 
  You will drive the member experience to an awesome store experience;
  You will act as the first point of contact for customers in the store;
  Solve the more difficult member related issues in the store;
  If someone joins your awesome Swap team, you will responsible for the onboarding of the new store Swappers;
  Involved in the hiring process of new store swappers;
  Evaluates the Swappers together with the Store & Field Manager;
  You will provide input to the Store & Field Manager regarding the daily operations in the store;
  You will have a couple of lead hours and work the other hours in the store and deliver outstanding service to members & potential customers;
  Keeps the store clean, tidy and organized;
  Repair bikes in the store.
  
 Your profile
 
  Living in or within cycling distance of Rotterdam
  Secondary vocational education working or thinking level;
  1-3 years of relevant work experience;
  Preferably has a local network in the city;
  Preferably experience in retail, restaurant, hotel or other service oriented industries;
  Affinity with bikes and service;
  Fluent in Dutch & English;
  Preferably you are available full time.
 
 
  What Swapfiets offers you
 
  Your own Swapfiets (lend-lease) !
  A salary between the €2643 and €2911 per month;
  Lots of responsibility, challenging work, and friendly colleagues;
  Urban Sports Club for Business arrangement (to promote your healthy lifestyle!);
  We offer a lot of responsibilities, challenging and dynamic work and pleasant colleagues;
  Become part of Swapfiets in Rotterdam the most fun operation of Swapfiets;
  No seasonal work - we work all year long;
  Friday afternoon drinks, BBQ/ team buildings and other fun activities.
 



Store Lead - Rotterdam - Swapfiets

Store Lead - Rotterdam

You must have an EU driver's license for 6+ months, speak German/English, feel confident driving vans, be organized, and be a team player. Logistics experience is a plus but not required.

You will manage bike logistics between the warehouse and stores, oversee deliveries, load/unload trucks, prepare bikes for mechanics, monitor inventory, and organize damaged materials.

Logistics

Hamburg

<div>
 Hallo, wir sind Swapfiets!
 Unser Konzept ist einfach: Für eine monatliche Gebühr erhalten Swapfiets-Mitglieder ein immer fahrbereites Fahrrad - ob City Bike oder E-Bike. Wir überzeugen dabei mit Service und Qualität. Alles für mehr Nachhaltigkeit und unsere Mission von grüneren und lebenswerteren Städten. 250.000 zufriedene Mitglieder nutzten unseren Service schon - aber wir wollen noch viel weiter und dafür brauchen wir dich!
 Swapfiets sucht ab sofort Lagermitarbeiter*innen (Werkstudent*in, 15-20h die Wcohe)
 Als Lagermitarbeiter*in bist du das Rückgrat unseres Unternehmens und für den Versand unserer Swapfiets-Fahrräder vom und zum Lager verantwortlich! Deshalb bist du auch absoluter Profi, wenn es ums Thema Organisation und Logistik geht.
 Was werden deine Aufgaben sein?
 <ul>
 <li>Du verwaltest die Logistik und die Lieferungen unserer Fahrräder zwischen dem Lager und den Filialen</li>
 <li>Du beaufsichtigs ein- und ausgehende Lieferungen</li>
 <li>Du bist für das Be- und Entladen der LKWs verantwortlich</li>
 <li>Du reinigst und stellst die Fahrräder im Lager bereit, sodass die Fahrradmechaniker ihre Arbeit sicher und effizient durchführen können</li>
 <li>Du überwachst den Lagerbestand (Fahrräder, Teile, Zubehör) und gibst Rückmeldung an die Logistikleitung, falls Teile fehlen</li>
 <li>Du organisierst kaputtes Material</li>
 </ul>
 Dein Profil
 <ul>
 <li>Du hast einen EU-Führerschein seit mindestens 6 Monaten</li>
 <li>Du sprichst Deutsch und/oder Englisch</li>
 <li>Du fühlst dich sicher beim fahren eines Sprinters / Vans</li>
 <li>Du hast Organisationstalent und bist ein Team Player</li>
 <li>Vorerfahrung in einem Logistikberuf wäre von Vorteil, aber nicht zwingend erforderlich</li>
 </ul>
 Was haben wir zu bieten?
 <ul>
 <li>30 Urlaubstage (bei Vollzeit - bei Teilzeit sind es 20, pro rata)</li>
 <li>Dein eigenes Swapfiets (Leihrad)!</li>
 <li>Viel Verantwortung, anspruchsvolle Aufgaben und zahlreiche Lernmöglichkeiten</li>
 <li>Dynamische Arbeitsatmosphäre, leckeren Kaffee und tolle Kolleg*innen</li>
 </ul>
 So geht es nach deiner Bewerbung weiter
 Unser Recruitment-Team wird sich mit dir in Verbindung setzen und dir ein paar Fragen zu deiner Bewerbung stellen. Danach gibt es ein Vorstellungsgespräch und einen Probetag in unserem Lager, um zu sehen, was du kannst und ob wir zueinander passen. Wenn anschließend beide Seiten immer noch voneinander begeistert sind, dann schicken wir dir ein Angebot zu und heißen dich bei Swapfiets willkommen! Wir sind schon sehr gespannt auf dich! Schau gleich auf unsere Webseite und bewirb dich in nur 1 Minute (ganz ohne Lebenslauf)!
</div>


 Hallo, wir sind Swapfiets!
 Unser Konzept ist einfach: Für eine monatliche Gebühr erhalten Swapfiets-Mitglieder ein immer fahrbereites Fahrrad - ob City Bike oder E-Bike. Wir überzeugen dabei mit Service und Qualität. Alles für mehr Nachhaltigkeit und unsere Mission von grüneren und lebenswerteren Städten. 250.000 zufriedene Mitglieder nutzten unseren Service schon - aber wir wollen noch viel weiter und dafür brauchen wir dich!
  Swapfiets sucht ab sofort Lagermitarbeiter*innen (Werkstudent*in, 15-20h die Wcohe)
 Als Lagermitarbeiter*in bist du das Rückgrat unseres Unternehmens und für den Versand unserer Swapfiets-Fahrräder vom und zum Lager verantwortlich! Deshalb bist du auch absoluter Profi, wenn es ums Thema Organisation und Logistik geht.
  Was werden deine Aufgaben sein?
 
  Du verwaltest die Logistik und die Lieferungen unserer Fahrräder zwischen dem Lager und den Filialen
  Du beaufsichtigs ein- und ausgehende Lieferungen
  Du bist für das Be- und Entladen der LKWs verantwortlich
  Du reinigst und stellst die Fahrräder im Lager bereit, sodass die Fahrradmechaniker ihre Arbeit sicher und effizient durchführen können
  Du überwachst den Lagerbestand (Fahrräder, Teile, Zubehör) und gibst Rückmeldung an die Logistikleitung, falls Teile fehlen
  Du organisierst kaputtes Material
 
  Dein Profil
 
  Du hast einen EU-Führerschein seit mindestens 6 Monaten
  Du sprichst Deutsch und/oder Englisch
  Du fühlst dich sicher beim fahren eines Sprinters / Vans
  Du hast Organisationstalent und bist ein Team Player
  Vorerfahrung in einem Logistikberuf wäre von Vorteil, aber nicht zwingend erforderlich
 
  Was haben wir zu bieten?
 
  30 Urlaubstage (bei Vollzeit - bei Teilzeit sind es 20, pro rata)
  Dein eigenes Swapfiets (Leihrad)!
  Viel Verantwortung, anspruchsvolle Aufgaben und zahlreiche Lernmöglichkeiten
  Dynamische Arbeitsatmosphäre, leckeren Kaffee und tolle Kolleg*innen
 
  So geht es nach deiner Bewerbung weiter
 Unser Recruitment-Team wird sich mit dir in Verbindung setzen und dir ein paar Fragen zu deiner Bewerbung stellen. Danach gibt es ein Vorstellungsgespräch und einen Probetag in unserem Lager, um zu sehen, was du kannst und ob wir zueinander passen. Wenn anschließend beide Seiten immer noch voneinander begeistert sind, dann schicken wir dir ein Angebot zu und heißen dich bei Swapfiets willkommen! Wir sind schon sehr gespannt auf dich! Schau gleich auf unsere Webseite und bewirb dich in nur 1 Minute (ganz ohne Lebenslauf)!



Lagermitarbeiter*in (Werkstudent*in) - Swapfiets

Lagermitarbeiter*in (Werkstudent*in)

You have Big 4 or fast-paced experience, strong accounting and reporting skills, RA qualification preferred, team management, stakeholder collaboration, process optimization, Excel mastery, and analytical expertise.

You will lead the finance team, manage reporting, oversee audits, ensure compliance, develop controls, and handle treasury activities in multi-currency environments.

Accounting & Tax

Business, Operations & Strategy

Amsterdam

<div>
 Hi, we are Swapfiets! Welcome to the world of worry-free biking! We are providing members an all-inclusive bike subscription with free repairs and maintenance and lead the movement to more liveable cities.
 We are looking for a Group Financial Controller to continue our growth journey and to build a sustainable, profitable business. This role is for an individual with experience in a Big 4 company and/or international fast-paced environment and scalable projects. You will play a critical role in a dynamic and rapidly growing organization where your contribution will make a visible daily impact. You can make a difference! Do you see a challenge instead of a problem? Are you ready for an acceleration in your career? Then you are ready for the Swapfiets adventure! This opportunity is open for 40 hours a week.
 
 Do you recognize yourself in this?
 Our Group Financial Controller is essential to the group finance team and reports directly to the CFO. You will lead a team of 9 individuals with various expertises and backgrounds. You will take responsibility and ownership for the whole accounting and reporting cycle, including implementation of appropriate policies, procedures, and processes to ensure an effective control environment. Next to that, you will have a key user role during the implementation of SAP S/4HANA alongside providing key information (risks and opportunities) relating to day-to-day business transactions of the operations. You will be important in making decisions to drive business performance.
 Next to this, you have proven experience in managing and developing young teams as well as working alongside external stakeholders, including auditors, lenders, business owners, or private equity investors in a scale-up environment.
 Do you have strong accounting skills? Do you have excellent reporting skills? And are you ready to drive the performance of our business to the next level? Then this might be something for you!
 
 \What will you be doing?
 <ul>
 <li>You will lead the financial control team, including 2 direct and 7 indirect reports;</li>
 <li>You will be taking ownership of further developing a group finance function, including group reporting, tax, and treasury activities;</li>
 <li>You will play a key user role in the implementation of SAP S/4HANA Public Cloud;</li>
 <li>You will be internally reporting, including consolidated monthly management accounts, and ad hoc reporting to the business;</li>
 <li>You will have day-to-day relationships with the management team, including covenant compliance and robust cash forecasting;</li>
 <li>You will be doing external reporting, including the annual external audit, drafting of board packs and management reporting to lenders, investors, and other key external stakeholders;</li>
 <li>You will automate the accounting critical tasks related to finance and accounting;</li>
 <li>You will manage the external audit, development, and documentation of a strong internal controls framework;</li>
 <li>You will maintain up-to-date technical knowledge of Dutch GAAP (IFRS is a big plus) within the team – ownership of group and subsidiary accounting policies;</li>
 <li>Ensure compliance with local laws and regulations, including leading the statutory annual accounts for the countries in which we operate; and</li>
 <li>Treasury management, including multi-currency FX.</li>
 </ul>
 Your profile:
 Our ideal candidate will be somebody, preferably with an RA qualification, and has experience of working within Audit firms or has been an accounting manager in a corporate head office finance function. Next to that, you bring:
 <ul>
 <li>Knowledge and the ability to work in the dynamics of a PAAS sector and scale-up environment;</li>
 <li>Ability to manage, develop – and coach young talent in their professional career;</li>
 <li>Experience in process optimization and striving for greater efficiency, by analyzing the company's business processes;</li>
 <li>Ability to transform the labor-intensive, manual recurring, and repetitive task accounting into automated accounting with minimal human intervention;</li>
 <li>Mastery of Excel and databases;</li>
 <li>Good classical analyses based on income behaviour, fixed and variable costs and have experienced several new, more specific models of company cost allocation;</li>
 </ul>
 
 What Swapfiets offers you (when working from HQ)
 <ul>
 <li>Your own Swapfiets (lend-lease) !</li>
 <li>32 vacation days (that’s right, next to 25 vacation days you can use your 7 Swap days as you please)</li>
 <li>A solid pension plan and a discount on your health insurance</li>
 <li>Windows laptop</li>
 <li>Lots of flexibility (minimum of 2 days at the office), responsibility, challenging work, and friendly colleagues</li>
 <li>Travel allowance (if you live more than 11 km away from the office, otherwise you’ll just use your Swapfiets, right.. ?)</li>
 <li>Delicious freshly cooked lunch by our lunch heroes at the office for a small contribution</li>
 <li>Onefit for Business arrangement (to promote your healthy lifestyle!)</li>
 <li>Learning programs developed by our L&amp;D department</li>
 <li>Lots of workshops and inspirational talks</li>
 <li>One day off per year to do voluntary work paid by Swapfiets</li>
 <li>Flexibility in working from home (3 days) / at our office (2 days minimum) at the Molukkenstraat.</li>
 </ul>
 <div></div>
 <div>
 Pedalling Towards Inclusivity at Swapfiets! At Swapfiets, we believe in the power of diversity and inclusivity. While we are proud of the progress we've made, we acknowledge that we still have work to do to create the inclusive environment we envision. We are committed to continuous growth, learning, and fostering a workplace where everyone's voice is heard and valued. Join us on our journey to make Swapfiets an even more vibrant and inclusive community.
 </div>
</div>


 Hi, we are Swapfiets! Welcome to the world of worry-free biking! We are providing members an all-inclusive bike subscription with free repairs and maintenance and lead the movement to more liveable cities.
 We are looking for a Group Financial Controller to continue our growth journey and to build a sustainable, profitable business. This role is for an individual with experience in a Big 4 company and/or international fast-paced environment and scalable projects. You will play a critical role in a dynamic and rapidly growing organization where your contribution will make a visible daily impact. You can make a difference! Do you see a challenge instead of a problem? Are you ready for an acceleration in your career? Then you are ready for the Swapfiets adventure! This opportunity is open for 40 hours a week.
 
  Do you recognize yourself in this?
 Our Group Financial Controller is essential to the group finance team and reports directly to the CFO. You will lead a team of 9 individuals with various expertises and backgrounds. You will take responsibility and ownership for the whole accounting and reporting cycle, including implementation of appropriate policies, procedures, and processes to ensure an effective control environment. Next to that, you will have a key user role during the implementation of SAP S/4HANA alongside providing key information (risks and opportunities) relating to day-to-day business transactions of the operations. You will be important in making decisions to drive business performance.
 Next to this, you have proven experience in managing and developing young teams as well as working alongside external stakeholders, including auditors, lenders, business owners, or private equity investors in a scale-up environment.
 Do you have strong accounting skills? Do you have excellent reporting skills? And are you ready to drive the performance of our business to the next level? Then this might be something for you!
 
  \What will you be doing?
 
  You will lead the financial control team, including 2 direct and 7 indirect reports;
  You will be taking ownership of further developing a group finance function, including group reporting, tax, and treasury activities;
  You will play a key user role in the implementation of SAP S/4HANA Public Cloud;
  You will be internally reporting, including consolidated monthly management accounts, and ad hoc reporting to the business;
  You will have day-to-day relationships with the management team, including covenant compliance and robust cash forecasting;
  You will be doing external reporting, including the annual external audit, drafting of board packs and management reporting to lenders, investors, and other key external stakeholders;
  You will automate the accounting critical tasks related to finance and accounting;
  You will manage the external audit, development, and documentation of a strong internal controls framework;
  You will maintain up-to-date technical knowledge of Dutch GAAP (IFRS is a big plus) within the team – ownership of group and subsidiary accounting policies;
  Ensure compliance with local laws and regulations, including leading the statutory annual accounts for the countries in which we operate; and
  Treasury management, including multi-currency FX.
 
  Your profile:
 Our ideal candidate will be somebody, preferably with an RA qualification, and has experience of working within Audit firms or has been an accounting manager in a corporate head office finance function. Next to that, you bring:
 
  Knowledge and the ability to work in the dynamics of a PAAS sector and scale-up environment;
  Ability to manage, develop – and coach young talent in their professional career;
  Experience in process optimization and striving for greater efficiency, by analyzing the company's business processes;
  Ability to transform the labor-intensive, manual recurring, and repetitive task accounting into automated accounting with minimal human intervention;
  Mastery of Excel and databases;
  Good classical analyses based on income behaviour, fixed and variable costs and have experienced several new, more specific models of company cost allocation;
 
 
  What Swapfiets offers you (when working from HQ)
 
  Your own Swapfiets (lend-lease) !
  32 vacation days (that’s right, next to 25 vacation days you can use your 7 Swap days as you please)
  A solid pension plan and a discount on your health insurance
  Windows laptop
  Lots of flexibility (minimum of 2 days at the office), responsibility, challenging work, and friendly colleagues
  Travel allowance (if you live more than 11 km away from the office, otherwise you’ll just use your Swapfiets, right.. ?)
  Delicious freshly cooked lunch by our lunch heroes at the office for a small contribution
  Onefit for Business arrangement (to promote your healthy lifestyle!)
  Learning programs developed by our L&D department
  Lots of workshops and inspirational talks
  One day off per year to do voluntary work paid by Swapfiets
  Flexibility in working from home (3 days) / at our office (2 days minimum) at the Molukkenstraat.
 
 
 
   Pedalling Towards Inclusivity at Swapfiets! At Swapfiets, we believe in the power of diversity and inclusivity. While we are proud of the progress we've made, we acknowledge that we still have work to do to create the inclusive environment we envision. We are committed to continuous growth, learning, and fostering a workplace where everyone's voice is heard and valued. Join us on our journey to make Swapfiets an even more vibrant and inclusive community.
 


Group Financial Controller - Swapfiets

Group Financial Controller

You should have 3-5 years in quality control, strong assurance knowledge, fluency in Dutch and English, leadership skills, basic math, and proficiency in reporting software. Passion for bicycles is essential.

You will conduct quality audits, inspect repairs, monitor compliance, train teams, lead meetings, and drive continuous improvement across 3PR locations to ensure high-quality standards.

<div>
 Ready for a ride on the wild side? Our mission is simple: lead the movement to more liveable cities by providing worry-free biking for all.
 As the Swapfiets Operations continue to expand, we are looking for a hands-on, experienced individual to join us as Quality Manager – External Warehouses. In this role, you will be responsible for overseeing and enhancing the quality of repairs at our external third-party repair (3PR) locations, ensuring they comply with Swapfiets' standards. You will also play a key part in driving continuous improvements, performing detailed quality audits, and supporting both external and internal teams in delivering exceptional results.
 
 Are you a passionate bicycle enthusiast with a knack for leadership, quality control, and process improvement? If so, this role is for you!
 
 Your Responsibilities
 <ul>
 <li> Perform Quality Audits: Conduct official quality audits at external 3PR warehouses, ensuring all bikes meet Swapfiets' high standards</li>
 <li> Inspect Repairs: Examine repaired bikes, comparing them to our quality standards, measuring dimensions, and ensuring full functionality</li>
 <li> Monitor Compliance: Ensure that all 3PRs are adhering to Swapfiets’ repair work instructions and quality protocols</li>
 <li> Training &amp; Assessment: Train and assess the skills of the local 3PR repair teams, ensuring consistency in quality and performance</li>
 <li> Continuous Improvement: Proactively monitor the quality performance of 3PR locations, identifying areas for improvement, and providing solutions to enhance both quality and efficiency</li>
 <li> Daily Site Visits: Regularly visit 3PR locations to sample-check repaired bikes and ensure consistent quality standards across all sites</li>
 <li> Lead Quality Meetings: Organize and lead weekly quality meetings with 3PR teams, presenting progress reports and identifying focus areas for improvement</li>
 <li> Drive Quality Mindset: Lead by example, fostering a culture where quality is embedded as a habit across all Swapfiets operations</li>
 <li> Collaborate on Process Enhancements: Work closely with Swapfiets HQ and internal warehouses to drive continuous improvement in repair processes and overall quality</li>
 <li> Set Up Quality Frameworks: Establish and implement a quality framework for 3PR locations, with the potential to scale this framework to additional warehouses as our operations grow</li>
 </ul>
 Your Profile 
 <ul>
 <li>3-5 years of relevant working experience in quality control, repair management, or similar roles</li>
 <li>Strong understanding of quality assurance and control processes</li>
 <li>Fluency in Dutch and a good command of English</li>
 <li>Strong leadership skills with the ability to inspire a team and implement change</li>
 <li>Basic mathematical skills for data-driven quality audits and assessments</li>
 <li>Proficient in using computer systems and software to generate reports and monitor performance</li>
 <li>Excellent communication and reporting skills to effectively train, guide, and work with external and internal teams</li>
 <li>A passion for bicycles, an eye for detail &amp; commitment to ensuring the highest level of repair quality</li>
 </ul>
 
 What we offer
 <ul>
 <li>Your own Swapfiets (lend-lease)</li>
 <li>37 days vacation</li>
 <li>Macbook or Windows laptop (whichever you prefer)</li>
 <li>Health Insurance and pension scheme</li>
 <li>Onefit for Business arrangement</li>
 <li>Lots of responsibility, challenging work and great colleagues</li>
 <li>Learning programs developed by our L&amp;D department</li>
 <li>Many workshops and inspiring talks</li>
 </ul>
 
 Pedaling Towards Inclusivity at Swapfiets! At Swapfiets, we believe in the power of diversity and inclusivity. While we are proud of the progress we've made, we acknowledge that we still have work to do to create the inclusive environment we envision. We are committed to continuous growth, learning, and fostering a workplace where everyone's voice is heard and valued. Join us on our journey to make Swapfiets an even more vibrant and inclusive community.
</div>


 Ready for a ride on the wild side? Our mission is simple: lead the movement to more liveable cities by providing worry-free biking for all.
 As the Swapfiets Operations continue to expand, we are looking for a hands-on, experienced individual to join us as Quality Manager – External Warehouses. In this role, you will be responsible for overseeing and enhancing the quality of repairs at our external third-party repair (3PR) locations, ensuring they comply with Swapfiets' standards. You will also play a key part in driving continuous improvements, performing detailed quality audits, and supporting both external and internal teams in delivering exceptional results.
 
  Are you a passionate bicycle enthusiast with a knack for leadership, quality control, and process improvement? If so, this role is for you!
 
  Your Responsibilities
 
   Perform Quality Audits: Conduct official quality audits at external 3PR warehouses, ensuring all bikes meet Swapfiets' high standards
   Inspect Repairs: Examine repaired bikes, comparing them to our quality standards, measuring dimensions, and ensuring full functionality
   Monitor Compliance: Ensure that all 3PRs are adhering to Swapfiets’ repair work instructions and quality protocols
   Training & Assessment: Train and assess the skills of the local 3PR repair teams, ensuring consistency in quality and performance
   Continuous Improvement: Proactively monitor the quality performance of 3PR locations, identifying areas for improvement, and providing solutions to enhance both quality and efficiency
   Daily Site Visits: Regularly visit 3PR locations to sample-check repaired bikes and ensure consistent quality standards across all sites
   Lead Quality Meetings: Organize and lead weekly quality meetings with 3PR teams, presenting progress reports and identifying focus areas for improvement
   Drive Quality Mindset: Lead by example, fostering a culture where quality is embedded as a habit across all Swapfiets operations
   Collaborate on Process Enhancements: Work closely with Swapfiets HQ and internal warehouses to drive continuous improvement in repair processes and overall quality
   Set Up Quality Frameworks: Establish and implement a quality framework for 3PR locations, with the potential to scale this framework to additional warehouses as our operations grow
 
  Your Profile
 
  3-5 years of relevant working experience in quality control, repair management, or similar roles
  Strong understanding of quality assurance and control processes
  Fluency in Dutch and a good command of English
  Strong leadership skills with the ability to inspire a team and implement change
  Basic mathematical skills for data-driven quality audits and assessments
  Proficient in using computer systems and software to generate reports and monitor performance
  Excellent communication and reporting skills to effectively train, guide, and work with external and internal teams
  A passion for bicycles, an eye for detail & commitment to ensuring the highest level of repair quality
 
 
  What we offer
 
  Your own Swapfiets (lend-lease)
  37 days vacation
  Macbook or Windows laptop (whichever you prefer)
  Health Insurance and pension scheme
  Onefit for Business arrangement
  Lots of responsibility, challenging work and great colleagues
  Learning programs developed by our L&D department
  Many workshops and inspiring talks
 
 
  Pedaling Towards Inclusivity at Swapfiets! At Swapfiets, we believe in the power of diversity and inclusivity. While we are proud of the progress we've made, we acknowledge that we still have work to do to create the inclusive environment we envision. We are committed to continuous growth, learning, and fostering a workplace where everyone's voice is heard and valued. Join us on our journey to make Swapfiets an even more vibrant and inclusive community.


Quality Manager - Swapfiets

Quality Manager

You need 1-3 years in quality control/repair, bike/car mechanic experience, Dutch fluency, strong quality commitment, math skills, communication ability, independence, and a passion for bikes.

You will ensure quality standards, train teams, monitor performance, conduct audits, personally repair bikes, and drive continuous improvement in repair processes.

Engineering

<div>
 Ready for a ride on the wild side? Our mission is simple: lead the movement to more liveable cities by providing worry-free biking for all.
 As the Swapfiets Operations are continuing to expand we are looking for someone hands-on to join us as Quality Controller. You will be responsible for overseeing the quality of repairs at one of our External Repair Locations, handling over 1,000 repairs per month. Ensuring that they adhere to Swapfiets' repair standards, performing quality audits, and continuously seeking opportunities to improve the repair processes. 
 
 Are you a detail-oriented, bicycle-enthusiast with a passion for quality control and continuous improvement? Then this role is for you!
 
 Your Responsibilities 
 <ul>
 <li> Ensure Quality Standards: Monitor and ensure that third-party repair partners follow Swapfiets’ repair work instructions for all bikes</li>
 <li> Training &amp; Assessment: Train the foreman and repair teams and assess their performance on a regular basis</li>
 <li> Continuous Monitoring: Continuously track quality performance looking for improvement opportunities in both quality and efficiency</li>
 <li> Quality Control &amp; Audits: Perform detailed quality audits on repaired bikes to ensure repairs meet Swapfiets’ standards</li>
 <li> Improvement Plans: Develop and present improvement plans during weekly quality meetings to enhance repair quality and processes</li>
 <li> Hands-on Repairs: Personally repair bikes that fail to pass the quality audits, ensuring that no compromised bike leaves the repair location</li>
 <li> Drive Continuous Improvement: Identify and implement improvements to increase the efficiency and quality of repairs, both at 3PR locations and within Swapfiets’ internal warehouses</li>
 </ul>
 Your Profile 
 <ul>
 <li>1-3 years of relevant experience, ideally in a quality control or repair environment</li>
 <li>You have experience as a bicycle mechanic/ car mechanic, or similar</li>
 <li>Fluency in Dutch and good command of English</li>
 <li>Strong commitment to quality assurance and control in line with Swapfiets standards</li>
 <li>Basic mathematical skills to support data-driven assessments and audits</li>
 <li>Excellent communication skills to train and work effectively with external partners</li>
 <li>Ability to work independently and collaborate with teams in a fast-paced environment</li>
 <li>A passion for bicycles and enthusiasm for ensuring the highest repair quality</li>
 </ul>
 
 What we offer
 <ul>
 <li>Your own Swapfiets (lend-lease)</li>
 <li>37 days vacation</li>
 <li>Macbook or Windows laptop (whichever you prefer)</li>
 <li>Health Insurance and pension scheme</li>
 <li>Onefit for Business arrangement</li>
 <li>Lots of responsibility, challenging work and great colleagues</li>
 <li>Learning programs developed by our L&amp;D department</li>
 <li>Many workshops and inspiring talks</li>
 </ul>
 
 Pedaling Towards Inclusivity at Swapfiets! At Swapfiets, we believe in the power of diversity and inclusivity. While we are proud of the progress we've made, we acknowledge that we still have work to do to create the inclusive environment we envision. We are committed to continuous growth, learning, and fostering a workplace where everyone's voice is heard and valued. Join us on our journey to make Swapfiets an even more vibrant and inclusive community.
</div>


 Ready for a ride on the wild side? Our mission is simple: lead the movement to more liveable cities by providing worry-free biking for all.
 As the Swapfiets Operations are continuing to expand we are looking for someone hands-on to join us as Quality Controller. You will be responsible for overseeing the quality of repairs at one of our External Repair Locations, handling over 1,000 repairs per month. Ensuring that they adhere to Swapfiets' repair standards, performing quality audits, and continuously seeking opportunities to improve the repair processes.
 
 Are you a detail-oriented, bicycle-enthusiast with a passion for quality control and continuous improvement? Then this role is for you!
 
  Your Responsibilities
 
   Ensure Quality Standards: Monitor and ensure that third-party repair partners follow Swapfiets’ repair work instructions for all bikes
   Training & Assessment: Train the foreman and repair teams and assess their performance on a regular basis
   Continuous Monitoring: Continuously track quality performance looking for improvement opportunities in both quality and efficiency
   Quality Control & Audits: Perform detailed quality audits on repaired bikes to ensure repairs meet Swapfiets’ standards
   Improvement Plans: Develop and present improvement plans during weekly quality meetings to enhance repair quality and processes
   Hands-on Repairs: Personally repair bikes that fail to pass the quality audits, ensuring that no compromised bike leaves the repair location
   Drive Continuous Improvement: Identify and implement improvements to increase the efficiency and quality of repairs, both at 3PR locations and within Swapfiets’ internal warehouses
 
  Your Profile
 
  1-3 years of relevant experience, ideally in a quality control or repair environment
  You have experience as a bicycle mechanic/ car mechanic, or similar
  Fluency in Dutch and good command of English
  Strong commitment to quality assurance and control in line with Swapfiets standards
  Basic mathematical skills to support data-driven assessments and audits
  Excellent communication skills to train and work effectively with external partners
  Ability to work independently and collaborate with teams in a fast-paced environment
  A passion for bicycles and enthusiasm for ensuring the highest repair quality
 
 
  What we offer
 
  Your own Swapfiets (lend-lease)
  37 days vacation
  Macbook or Windows laptop (whichever you prefer)
  Health Insurance and pension scheme
  Onefit for Business arrangement
  Lots of responsibility, challenging work and great colleagues
  Learning programs developed by our L&D department
  Many workshops and inspiring talks
 
 
  Pedaling Towards Inclusivity at Swapfiets! At Swapfiets, we believe in the power of diversity and inclusivity. While we are proud of the progress we've made, we acknowledge that we still have work to do to create the inclusive environment we envision. We are committed to continuous growth, learning, and fostering a workplace where everyone's voice is heard and valued. Join us on our journey to make Swapfiets an even more vibrant and inclusive community.


Swapfiets

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