What do we stand for at Tesco Bank? Everything that Tesco does. We both share a set of values that drive us to come up with new ways to improve our customers’ lives, the communities they live in, and the planet we all share.
Starting life in 1997, we now help more than 5 million customers manage their money a little better every day from our offices in Glasgow, Edinburgh, Newcastle, and Reigate.

Finance

Tesco Bank

You need a track record in blended learning design, understanding learning models, measuring business impact, stakeholder engagement, team facilitation, and ideally experience in financial services.

You will design and deliver development programs, enhance team effectiveness, coach managers, and continuously improve learning tools to foster a positive culture and support growth.

Consulting

People, HR & Administration

Edinburgh

<div>
 <div>
  <div>
   <div>
    <h3 class="jobSectionHeader"><b>General information </b></h3>
   </div>
  </div>
  <div>
   <div>
    <div>
     <div>
      Job Title
     </div>
     <div>
      Development Partner
     </div>
    </div>
    <div>
     <div>
      Ref #
     </div>
     <div>
      9063
     </div>
    </div>
    <div>
     <div>
      Location
     </div>
     <div>
      Edinburgh
     </div>
    </div>
    <div>
     <div>
      Department
     </div>
     <div>
      People Practices
     </div>
    </div>
    <div>
     <div>
      Business Area
     </div>
     <div>
      People Team
     </div>
    </div>
    <div>
     <div>
      Working time
     </div>
     <div>
      Full-Time
     </div>
    </div>
    <div>
     <div>
      Date Published
     </div>
     <div>
      06-09-2024
     </div>
    </div>
    <div>
     <div>
      Closing date
     </div>
     <div>
      13-09-2024
     </div>
    </div>
   </div>
  </div>
 </div>
 <div>
  <div>
   <div>
    <h3 class="jobSectionHeader"><b>Serving our customers, communities, and planet a little better every day. </b></h3>
   </div>
  </div>
  <div>
   <div>
    <div>
     <div>
      <div>
       <b>Salary </b>-Up to £46,000 + annual bonus &amp; benefits
      </div>
      <div>
       <b> Location </b>– Edinburgh, Permanent
      </div>
      <div>
       <b> Office Attendance</b>- Our roles are hybrid, however you should be able to travel to our Edinburgh office, 2 days per week for this position.
      </div>
      <div>
       <b> Closing Date</b> - Applications close 13th September at 5pm
      </div>
      <p></p>
      <p><b> A bank with a little more heart </b></p>
      <p></p>
      <p>We’re looking for a Development Partner to join our Organisational Effectiveness team at Tesco Bank</p>
      <p></p>
      <p>As one of our Development Partners, you’ll use internal and external data and insight to identify business needs or opportunities before designing and delivering blended development programmes and tools to build the capability of managers, leaders and teams and to evolve our culture. Working with a range of stakeholders internally and, at times, externally, you'll ensure our development offer is fit for purpose, balances current and future business needs and is easily accessible.</p>
      <p></p>
      <p><b> What you’ll be doing</b></p>
      <p></p>
      <ul>
       <li>Influence and evolve our culture through work that impacts on values, behaviours, and other cultural enablers.</li>
       <li>Use insight to design and embed development programmes and tools that meet an identified business need and help to develop and retain managers and leaders and increase the effectiveness of teams.</li>
       <li>Use a blended approach (courses and resources) and to draw on different theories/models/approaches when designing development programmes.</li>
       <li>Deliver development programmes, workshops and facilitate team effectiveness sessions.</li>
       <li>Develop and continuously improve our ‘always on’ learning content and tools and advise stakeholders on appropriate development solutions.</li>
       <li>Coach and provide feedback to our line managers to support their growth and development.</li>
      </ul>
      <p></p>
      <p><b> What you’ll bring:</b></p>
      <p></p>
      <ul>
       <li>A proven track record in designing and delivering blended learning programmes effecting meaningful organisational change.</li>
       <li>An understanding of the learning models and approaches that are most impactful.</li>
       <li>An understanding of the role of managers and leaders now and in the future.</li>
       <li>Experience of measuring the business impact of development interventions.</li>
       <li>Strong stakeholder engagement skills.</li>
      </ul>
      <p></p>
      <p><b> And if you have any of these, even better</b></p>
      <p></p>
      <ul>
       <li>Experience of designing and facilitating team effectiveness sessions.</li>
       <li>A background in a financial services or regulated environment would be ideal but not essential.</li>
      </ul>
      <p>We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us.</p>
      <p><b> What’s in it for you</b></p>
      <p></p>
      <ul>
       <li>Prepare for your retirement with our colleague pension scheme.</li>
       <li>Private Medical Insurance (WL2+) and virtual GP Service you and your family 365 days a year.</li>
       <li>Performance related annual bonus.</li>
       <li>Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.</li>
       <li>Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to 2K). As an added perk, we’ll give you a second card to share with someone else.</li>
       <li>Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.</li>
       <li>A place to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.</li>
       <li>Take part in our Buy as you Earn and Save as your Earn share schemes.</li>
      </ul>
      <p><b> Everyone’s welcome</b></p>
      <p>We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.</p>
      <p><b> Additional Information</b></p>
      <p><b> Role Alignment</b></p>
      <p>Following the announcement regarding Tesco's' strategic partnership with Barclays, this role will support our banking business and will transfer to Barclay's UK towards the end of 2024, subject to regulatory approval. Please note, the transfer date may change.</p>
      <div></div> #LI-LC2<br>
     </div>
    </div>
   </div>
  </div>
 </div>
 <div>
  <div>
   <div>
    <h3 class="jobSectionHeader"><b>How to apply </b></h3>
   </div>
  </div>
  <div></div>
  <div>
   <div>
    <div>
     <div>
      <div>
       We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.
      </div>
      <div></div>
      <div>
       <br> Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!
      </div>
      <div></div>
     </div>
    </div>
   </div>
  </div>
 </div>
 <div>
  <div>
   <div>
    <h3 class="jobSectionHeader"><b>Why Tesco Bank? </b></h3>
   </div>
  </div>
  <div>
   <div>
    <div>
     <div>
      We’re also a little obsessed with the future. Your future. Our future. That’s why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one.
      <div></div>
      <div>
       <br> It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.<br> <br> All that hard work? Come and see it turned into something real, usable, and important to customers’ and colleagues’ everyday lives. At Tesco Bank, our products make things a little better for everyone.
      </div>
     </div>
    </div>
   </div>
  </div>
 </div>
</div>


 
  
   
    General information 
   
  
  
   
    
     
      Job Title
     
     
      Development Partner
     
    
    
     
      Ref #
     
     
      9063
     
    
    
     
      Location
     
     
      Edinburgh
     
    
    
     
      Department
     
     
      People Practices
     
    
    
     
      Business Area
     
     
      People Team
     
    
    
     
      Working time
     
     
      Full-Time
     
    
    
     
      Date Published
     
     
      06-09-2024
     
    
    
     
      Closing date
     
     
      13-09-2024
     
    
   
  
 
 
  
   
    Serving our customers, communities, and planet a little better every day. 
   
  
  
   
    
     
      
       Salary -Up to £46,000 + annual bonus & benefits
      
      
        Location – Edinburgh, Permanent
      
      
        Office Attendance- Our roles are hybrid, however you should be able to travel to our Edinburgh office, 2 days per week for this position.
      
      
        Closing Date - Applications close 13th September at 5pm
      
      
       A bank with a little more heart 
      
      We’re looking for a Development Partner to join our Organisational Effectiveness team at Tesco Bank
      
      As one of our Development Partners, you’ll use internal and external data and insight to identify business needs or opportunities before designing and delivering blended development programmes and tools to build the capability of managers, leaders and teams and to evolve our culture. Working with a range of stakeholders internally and, at times, externally, you'll ensure our development offer is fit for purpose, balances current and future business needs and is easily accessible.
      
       What you’ll be doing
      
      
       Influence and evolve our culture through work that impacts on values, behaviours, and other cultural enablers.
       Use insight to design and embed development programmes and tools that meet an identified business need and help to develop and retain managers and leaders and increase the effectiveness of teams.
       Use a blended approach (courses and resources) and to draw on different theories/models/approaches when designing development programmes.
       Deliver development programmes, workshops and facilitate team effectiveness sessions.
       Develop and continuously improve our ‘always on’ learning content and tools and advise stakeholders on appropriate development solutions.
       Coach and provide feedback to our line managers to support their growth and development.
      
      
       What you’ll bring:
      
      
       A proven track record in designing and delivering blended learning programmes effecting meaningful organisational change.
       An understanding of the learning models and approaches that are most impactful.
       An understanding of the role of managers and leaders now and in the future.
       Experience of measuring the business impact of development interventions.
       Strong stakeholder engagement skills.
      
      
       And if you have any of these, even better
      
      
       Experience of designing and facilitating team effectiveness sessions.
       A background in a financial services or regulated environment would be ideal but not essential.
      
      We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us.
       What’s in it for you
      
      
       Prepare for your retirement with our colleague pension scheme.
       Private Medical Insurance (WL2+) and virtual GP Service you and your family 365 days a year.
       Performance related annual bonus.
       Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
       Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to 2K). As an added perk, we’ll give you a second card to share with someone else.
       Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
       A place to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.
       Take part in our Buy as you Earn and Save as your Earn share schemes.
      
       Everyone’s welcome
      We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.
       Additional Information
       Role Alignment
      Following the announcement regarding Tesco's' strategic partnership with Barclays, this role will support our banking business and will transfer to Barclay's UK towards the end of 2024, subject to regulatory approval. Please note, the transfer date may change.
       #LI-LC2
     
    
   
  
 
 
  
   
    How to apply 
   
  
  
  
   
    
     
      
       We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.
      
      
      
        Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!
      
      
     
    
   
  
 
 
  
   
    Why Tesco Bank? 
   
  
  
   
    
     
      We’re also a little obsessed with the future. Your future. Our future. That’s why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one.
      
      
        It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.  All that hard work? Come and see it turned into something real, usable, and important to customers’ and colleagues’ everyday lives. At Tesco Bank, our products make things a little better for everyone.
      
     
    
   
  
 


Development Partner - Tesco Bank

Development Partner

You must have strong analytical skills, experience in collections strategy, and proficiency in MI reporting to drive insights and improve performance.

You will develop collections strategies, analyze data, and create management information reports to optimize performance and support financial goals.

Glasgow

<div>
 <div>
  <div>
   <div>
    <h3 class="jobSectionHeader"><b>General information </b></h3>
   </div>
  </div>
  <div>
   <div>
    <div>
     <div>
      Job Title 
     </div>
     <div>
      Collections Strategy and MI reporting Specialist 
     </div>
    </div>
    <div>
     <div>
      Ref # 
     </div>
     <div>
      8973 
     </div>
    </div>
    <div>
     <div>
      Location 
     </div>
     <div>
      Glasgow 
     </div>
    </div>
    <div>
     <div>
      Department 
     </div>
     <div>
      Credit Risk Financial Difficulties 
     </div>
    </div>
    <div>
     <div>
      Business Area 
     </div>
     <div>
      Banking Risk 
     </div>
    </div>
    <div>
     <div>
      Working time 
     </div>
     <div>
      Full-Time 
     </div>
    </div>
    <div>
     <div>
      Date Published 
     </div>
     <div>
      31-07-2024 
     </div>
    </div>
    <div>
     <div>
      Closing date 
     </div>
     <div>
      14-08-2024 
     </div>
    </div>
   </div>
  </div>
 </div>
 <div>
  <div>
   <div>
    <h3 class="jobSectionHeader"><b>Serving our customers, communities, and planet a little better every day. </b></h3>
   </div>
  </div>
  <div>
   <div>
    <div>
     <div>
      <div>
       <b>Salary - Up to £62,800 + annual bonus &amp; benefits </b>
      </div>
      <div>
       <b>Location – Glasgow, Permanent</b>
      </div>
      <div></div>
      <div>
       <b><br> Office Attendance- Our roles are hybrid, however you should be able to travel to our Glasgow office, 1 day per week for this position.<br> </b>
      </div>
      <div></div>
      <br> 
      <div>
       <b>Closing Date - Applications close 14/08/24 at 5pm<br> </b>
      </div>
      <div></div>
      <br> 
      <div>
       <b>A career that works for you<br> </b>
      </div>
      <div></div>
      <br> 
      <div>
       We’re looking for a Specialist to join our Financial Difficulties team within Credit Risk. You’ll be leading the team responsible for producing and providing insights on the portfolio performance, using internal and external data sources. You will also be responsible for identifying risks and opportunities to develop and enhance the Collections strategy utilising data to deliver analytical driven solutions as well as offering solutions to help customers in financial difficulties.
       <br> 
      </div>
      <div></div>
      <br> 
      <div>
       This is a management level position coaching and developing both senior and junior analysts in the team, helping them to reach their potential. 
      </div>
      <div>
       You will also be working alongside fellow credit risk professionals and working closely with an outsource partner to deliver great outcomes as one team.
       <br> 
      </div>
      <div></div>
      <br> 
      <div>
       ** Please note the formal job title for this role is Credit Risk Specialist **
      </div>
      <div></div>
      <div>
       <b><br> What you’ll be doing<br> </b>
      </div>
      <div></div>
      <br> 
      <ul>
       <li>Own, maintain and enhance the Financial Difficulties collections strategy to ensure good customer outcomes are being achieved. </li>
       <li>Own, maintain and enhance regular BAU MI reporting for Financial Difficulties portfolio performance across pre-arrears, collections &amp; recoveries. </li>
       <li>Manage a team of analysts to ensure optimal performance is being achieved, while helping with their own development and career aspirations. </li>
       <li>Strong Risk Management, monitoring portfolio performance and ensuring key controls are developed and monitored which mitigate value stream risks from materialising.<br> </li>
      </ul>
      <div></div>
      <br> 
      <div>
       <b>We need you to have<br> </b>
      </div>
      <div></div>
      <br> 
      <ul>
       <li>Leadership and communication skills, presenting key information and insight to senior management and other business stakeholders. </li>
       <li>Extensive experience with data analytics. </li>
       <li>Experience of Collections and Recoveries </li>
       <li>Strong understanding and effective use of software packages, such as SAS, SQL, R, Python, or other programming languages. </li>
       <li>Able to evaluate complex information and make informed decisions </li>
      </ul>
      <div>
       And if you have any of these, even better 
      </div>
      <ul>
       <li>A track record of coaching and developing others supporting colleagues development. </li>
       <li>Excellent problem-solving capabilities. </li>
       <li>Able to create concise and informative reports that can be shared with senior stakeholders. </li>
       <li>Knowledge of credit risk systems.<br> </li>
      </ul>
      <div></div>
      <br> 
      <div>
       We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us.
       <br> 
      </div>
      <div></div>
      <br> 
      <div>
       <b>What’s in it for you<br> </b>
      </div>
      <div></div>
      <br> 
      <ul>
       <li>Prepare for your retirement with our colleague pension scheme. </li>
       <li>Private Medical Insurance (WL2+) and virtual GP Service you and your family 365 days a year. </li>
       <li>Performance related annual bonus. </li>
       <li>Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more. </li>
       <li>Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to 2K). As an added perk, we’ll give you a second card to share with someone else. </li>
       <li>Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave. </li>
       <li>A place to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want. </li>
       <li>Take part in our Buy as you Earn and Save as your Earn share schemes.<br> </li>
      </ul>
      <div></div>
      <br> 
      <div>
       <b>Everyone’s welcome<br> </b>
      </div>
      <div></div>
      <br> 
      <div>
       We want all our colleagues to always feel welcome and be themselves at Tesco Bank. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.
       <br> 
      </div>
      <div></div>
      <br> 
      <div>
       <b>Role Alignment<br> </b>
      </div>
      <div></div>
      <br> 
      <div>
       Following the announcement regarding Tesco's' strategic partnership with Barclays, this role will support our banking business and will transfer to Barclay's UK towards the end of 2024, subject to regulatory approval. Please note, the transfer date may change.
       <br> 
      </div>
      <div></div>
      <br> 
      <div>
       #LI-LC2
      </div>
      <div></div>
      <div>
       <br> 
      </div>
     </div>
    </div>
   </div>
  </div>
 </div>
 <div></div>
 <div>
  <div>
   <div>
    <h3 class="jobSectionHeader"><b>How to apply </b></h3>
   </div>
  </div>
  <div></div>
  <div>
   <div>
    <div>
     <div>
      <div>
       We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.
      </div>
      <div></div>
      <div>
       <br> Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!
      </div>
      <div></div> 
     </div>
    </div>
   </div>
  </div>
 </div>
 <div>
  <div>
   <div>
    <h3 class="jobSectionHeader"><b>Why Tesco Bank? </b></h3>
   </div>
  </div>
  <div>
   <div>
    <div>
     <div>
      We’re also a little obsessed with the future. Your future. Our future. That’s why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one.
      <div></div>
      <div>
       <br> It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.
       <br> 
       <br> All that hard work? Come and see it turned into something real, usable, and important to customers’ and colleagues’ everyday lives. At Tesco Bank, our products make things a little better for everyone.
      </div>
     </div>
    </div>
   </div>
  </div>
 </div>
</div>


 
  
   
    General information 
   
  
  
   
    
     
      Job Title 
     
     
      Collections Strategy and MI reporting Specialist 
     
    
    
     
      Ref # 
     
     
      8973 
     
    
    
     
      Location 
     
     
      Glasgow 
     
    
    
     
      Department 
     
     
      Credit Risk Financial Difficulties 
     
    
    
     
      Business Area 
     
     
      Banking Risk 
     
    
    
     
      Working time 
     
     
      Full-Time 
     
    
    
     
      Date Published 
     
     
      31-07-2024 
     
    
    
     
      Closing date 
     
     
      14-08-2024 
     
    
   
  
 
 
  
   
    Serving our customers, communities, and planet a little better every day. 
   
  
  
   
    
     
      
       Salary - Up to £62,800 + annual bonus & benefits 
      
      
       Location – Glasgow, Permanent
      
      
      
        Office Attendance- Our roles are hybrid, however you should be able to travel to our Glasgow office, 1 day per week for this position. 
      
      
       
      
       Closing Date - Applications close 14/08/24 at 5pm 
      
      
       
      
       A career that works for you 
      
      
       
      
       We’re looking for a Specialist to join our Financial Difficulties team within Credit Risk. You’ll be leading the team responsible for producing and providing insights on the portfolio performance, using internal and external data sources. You will also be responsible for identifying risks and opportunities to develop and enhance the Collections strategy utilising data to deliver analytical driven solutions as well as offering solutions to help customers in financial difficulties.
        
      
      
       
      
       This is a management level position coaching and developing both senior and junior analysts in the team, helping them to reach their potential. 
      
      
       You will also be working alongside fellow credit risk professionals and working closely with an outsource partner to deliver great outcomes as one team.
        
      
      
       
      
       ** Please note the formal job title for this role is Credit Risk Specialist **
      
      
      
        What you’ll be doing 
      
      
       
      
       Own, maintain and enhance the Financial Difficulties collections strategy to ensure good customer outcomes are being achieved. 
       Own, maintain and enhance regular BAU MI reporting for Financial Difficulties portfolio performance across pre-arrears, collections & recoveries. 
       Manage a team of analysts to ensure optimal performance is being achieved, while helping with their own development and career aspirations. 
       Strong Risk Management, monitoring portfolio performance and ensuring key controls are developed and monitored which mitigate value stream risks from materialising. 
      
      
       
      
       We need you to have 
      
      
       
      
       Leadership and communication skills, presenting key information and insight to senior management and other business stakeholders. 
       Extensive experience with data analytics. 
       Experience of Collections and Recoveries 
       Strong understanding and effective use of software packages, such as SAS, SQL, R, Python, or other programming languages. 
       Able to evaluate complex information and make informed decisions 
      
      
       And if you have any of these, even better 
      
      
       A track record of coaching and developing others supporting colleagues development. 
       Excellent problem-solving capabilities. 
       Able to create concise and informative reports that can be shared with senior stakeholders. 
       Knowledge of credit risk systems. 
      
      
       
      
       We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us.
        
      
      
       
      
       What’s in it for you 
      
      
       
      
       Prepare for your retirement with our colleague pension scheme. 
       Private Medical Insurance (WL2+) and virtual GP Service you and your family 365 days a year. 
       Performance related annual bonus. 
       Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more. 
       Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to 2K). As an added perk, we’ll give you a second card to share with someone else. 
       Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave. 
       A place to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want. 
       Take part in our Buy as you Earn and Save as your Earn share schemes. 
      
      
       
      
       Everyone’s welcome 
      
      
       
      
       We want all our colleagues to always feel welcome and be themselves at Tesco Bank. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.
        
      
      
       
      
       Role Alignment 
      
      
       
      
       Following the announcement regarding Tesco's' strategic partnership with Barclays, this role will support our banking business and will transfer to Barclay's UK towards the end of 2024, subject to regulatory approval. Please note, the transfer date may change.
        
      
      
       
      
       #LI-LC2
      
      
      
        
      
     
    
   
  
 
 
 
  
   
    How to apply 
   
  
  
  
   
    
     
      
       We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.
      
      
      
        Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!
      
       
     
    
   
  
 
 
  
   
    Why Tesco Bank? 
   
  
  
   
    
     
      We’re also a little obsessed with the future. Your future. Our future. That’s why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one.
      
      
        It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.
        
        All that hard work? Come and see it turned into something real, usable, and important to customers’ and colleagues’ everyday lives. At Tesco Bank, our products make things a little better for everyone.
      
     
    
   
  
 


Collections Strategy and MI reporting Specialist - Tesco Bank

Collections Strategy and MI reporting Specialist

You must have experience in supporting vulnerable customers, strong communication skills, and the ability to assess and manage pre-arrears situations effectively. A caring approach is essential.

You will assist customers facing financial difficulties, manage pre-arrears cases, ensure positive outcomes, and provide tailored support to enhance customer experience.

<div>
 <div>
  <div>
   <div>
    <h3 class="jobSectionHeader"><b>General information </b></h3>
   </div>
  </div>
  <div>
   <div>
    <div>
     <div>
      Job Title 
     </div>
     <div>
      Vulnerable, Pre Arrears and Customer Outcome Specialist 
     </div>
    </div>
    <div>
     <div>
      Ref # 
     </div>
     <div>
      8972 
     </div>
    </div>
    <div>
     <div>
      Location 
     </div>
     <div>
      Glasgow 
     </div>
    </div>
    <div>
     <div>
      Department 
     </div>
     <div>
      Credit Risk Financial Difficulties 
     </div>
    </div>
    <div>
     <div>
      Business Area 
     </div>
     <div>
      Banking Risk 
     </div>
    </div>
    <div>
     <div>
      Working time 
     </div>
     <div>
      Full-Time 
     </div>
    </div>
    <div>
     <div>
      Date Published 
     </div>
     <div>
      31-07-2024 
     </div>
    </div>
    <div>
     <div>
      Closing date 
     </div>
     <div>
      14-08-2024 
     </div>
    </div>
   </div>
  </div>
 </div>
 <div>
  <div>
   <div>
    <h3 class="jobSectionHeader"><b>Serving our customers, communities, and planet a little better every day. </b></h3>
   </div>
  </div>
  <div>
   <div>
    <div>
     <div>
      <div>
       <b>Salary - Up to £62,800 + annual bonus &amp; benefits </b>
      </div>
      <div>
       <b>Location – Glasgow, Permanent<br> </b>
      </div>
      <div></div>
      <br> 
      <div>
       <b>Our roles are hybrid, however you should be able to travel to our Glasgow office, 1 day per week for this position.<br> </b>
      </div>
      <div></div>
      <br> 
      <div>
       <b>Closing Date - Applications close 14/08/24 at 5pm<br> </b>
      </div>
      <div></div>
      <br> 
      <div>
       <b>A career that works for you<br> </b>
      </div>
      <div></div>
      <br> 
      <div>
       We’re looking for a Specialist to join our Financial Difficulties team within Credit Risk at Tesco Bank. You’ll be leading the team responsible for the pre arrears strategy, utilising data to identify customers who may fall into Financial Difficulties. You will also be responsible for developing strategies, to support our most vulnerable customers when they are in financial Difficulties, as well as developing tracking and insights with a focus on customer outcomes. 
      </div>
      <div>
       This is a management level position coaching and developing both senior and junior analysts in the team, helping them to reach their potential.
       <br> 
      </div>
      <div></div>
      <br> 
      <div>
       You will also be working alongside fellow credit risk professionals and working closely with an outsource partner to deliver great outcomes as one team.
      </div>
      <div></div>
      <div>
       <br> ** Please note the formal job title for this role is Credit Risk Specialist **
      </div>
      <div></div>
      <div>
       <b><br> What you’ll be doing<br> </b>
      </div>
      <div></div>
      <br> 
      <ul>
       <li>Own, maintain and enhance the Financial Difficulties pre arrears strategy to ensure good customer outcomes are being achieved. </li>
       <li>Own, maintain and enhance the vulnerable customer strategy within Collections and Recoveries, including reviewing the customer journey ensuring the delivery of the vulnerable strategy aligns with internal performance measures. </li>
       <li>Own and develop customer outcomes insight and analysis for the whole of the Collections and Recoveries journey, identifying improvements to support strong outcomes for the customer. </li>
       <li>Manage a team of analysts to ensure optimal performance is being achieved, while helping with their own development and career aspirations. </li>
       <li>Strong Risk Management, monitoring portfolio performance and ensuring key controls are developed and monitored which mitigate value stream risks from materialising.<br> </li>
      </ul>
      <div></div>
      <br> 
      <div>
       <b>We need you to have<br> </b>
      </div>
      <div></div>
      <br> 
      <ul>
       <li>Leadership and communication skills, presenting key information and insight to senior management and other business stakeholders. </li>
       <li>Experience in working with and supporting vulnerable customers. </li>
       <li>A track record of organising and prioritising own and team’s workload, including coaching and developing, without supervision to efficiently meet business objectives. </li>
      </ul>
      <div>
       And if you have any of these, even better 
      </div>
      <ul>
       <li>Experience of Collections and Recoveries. </li>
       <li>Excellent problem-solving capabilities. </li>
       <li>Able to create concise and informative reports that can be shared with senior stakeholders. </li>
       <li>Knowledge of credit risk systems.<br> </li>
      </ul>
      <div></div>
      <br> 
      <div>
       We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us.
       <br> 
      </div>
      <div></div>
      <br> 
      <div>
       <b>What’s in it for you<br> </b>
      </div>
      <div></div>
      <br> 
      <ul>
       <li>Prepare for your retirement with our colleague pension scheme. </li>
       <li>Private Medical Insurance (WL2+) and virtual GP Service you and your family 365 days a year. </li>
       <li>Performance related annual bonus. </li>
       <li>Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more. </li>
       <li>Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to 2K). As an added perk, we’ll give you a second card to share with someone else. </li>
       <li>Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave. </li>
       <li>A place to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want. </li>
       <li>Take part in our Buy as you Earn and Save as your Earn share schemes.<br> </li>
      </ul>
      <div></div>
      <br> 
      <div>
       <b>Everyone’s welcome<br> </b>
      </div>
      <div></div>
      <br> 
      <div>
       We want all our colleagues to always feel welcome and be themselves at Tesco Bank. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.
       <br> 
      </div>
      <div></div>
      <br> 
      <div>
       Role Alignment
       <br> 
      </div>
      <div></div>
      <br> 
      <div>
       Following the announcement regarding Tesco's' strategic partnership with Barclays, this role will support our banking business and will transfer to Barclay's UK towards the end of 2024, subject to regulatory approval. Please note, the transfer date may change.
       <br> 
      </div>
      <div></div>
      <br> 
      <div>
       #LI-LC2
      </div>
      <div></div>
      <div>
       <br> 
      </div>
     </div>
    </div>
   </div>
  </div>
 </div>
 <div></div>
 <div>
  <div>
   <div>
    <h3 class="jobSectionHeader"><b>How to apply </b></h3>
   </div>
  </div>
  <div></div>
  <div>
   <div>
    <div>
     <div>
      <div>
       We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.
      </div>
      <div></div>
      <div>
       <br> Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!
      </div>
      <div></div> 
     </div>
    </div>
   </div>
  </div>
 </div>
 <div>
  <div>
   <div>
    <h3 class="jobSectionHeader"><b>Why Tesco Bank? </b></h3>
   </div>
  </div>
  <div>
   <div>
    <div>
     <div>
      We’re also a little obsessed with the future. Your future. Our future. That’s why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one.
      <div></div>
      <div>
       <br> It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.
       <br> 
       <br> All that hard work? Come and see it turned into something real, usable, and important to customers’ and colleagues’ everyday lives. At Tesco Bank, our products make things a little better for everyone.
      </div>
     </div>
    </div>
   </div>
  </div>
 </div>
</div>


 
  
   
    General information 
   
  
  
   
    
     
      Job Title 
     
     
      Vulnerable, Pre Arrears and Customer Outcome Specialist 
     
    
    
     
      Ref # 
     
     
      8972 
     
    
    
     
      Location 
     
     
      Glasgow 
     
    
    
     
      Department 
     
     
      Credit Risk Financial Difficulties 
     
    
    
     
      Business Area 
     
     
      Banking Risk 
     
    
    
     
      Working time 
     
     
      Full-Time 
     
    
    
     
      Date Published 
     
     
      31-07-2024 
     
    
    
     
      Closing date 
     
     
      14-08-2024 
     
    
   
  
 
 
  
   
    Serving our customers, communities, and planet a little better every day. 
   
  
  
   
    
     
      
       Salary - Up to £62,800 + annual bonus & benefits 
      
      
       Location – Glasgow, Permanent 
      
      
       
      
       Our roles are hybrid, however you should be able to travel to our Glasgow office, 1 day per week for this position. 
      
      
       
      
       Closing Date - Applications close 14/08/24 at 5pm 
      
      
       
      
       A career that works for you 
      
      
       
      
       We’re looking for a Specialist to join our Financial Difficulties team within Credit Risk at Tesco Bank. You’ll be leading the team responsible for the pre arrears strategy, utilising data to identify customers who may fall into Financial Difficulties. You will also be responsible for developing strategies, to support our most vulnerable customers when they are in financial Difficulties, as well as developing tracking and insights with a focus on customer outcomes. 
      
      
       This is a management level position coaching and developing both senior and junior analysts in the team, helping them to reach their potential.
        
      
      
       
      
       You will also be working alongside fellow credit risk professionals and working closely with an outsource partner to deliver great outcomes as one team.
      
      
      
        ** Please note the formal job title for this role is Credit Risk Specialist **
      
      
      
        What you’ll be doing 
      
      
       
      
       Own, maintain and enhance the Financial Difficulties pre arrears strategy to ensure good customer outcomes are being achieved. 
       Own, maintain and enhance the vulnerable customer strategy within Collections and Recoveries, including reviewing the customer journey ensuring the delivery of the vulnerable strategy aligns with internal performance measures. 
       Own and develop customer outcomes insight and analysis for the whole of the Collections and Recoveries journey, identifying improvements to support strong outcomes for the customer. 
       Manage a team of analysts to ensure optimal performance is being achieved, while helping with their own development and career aspirations. 
       Strong Risk Management, monitoring portfolio performance and ensuring key controls are developed and monitored which mitigate value stream risks from materialising. 
      
      
       
      
       We need you to have 
      
      
       
      
       Leadership and communication skills, presenting key information and insight to senior management and other business stakeholders. 
       Experience in working with and supporting vulnerable customers. 
       A track record of organising and prioritising own and team’s workload, including coaching and developing, without supervision to efficiently meet business objectives. 
      
      
       And if you have any of these, even better 
      
      
       Experience of Collections and Recoveries. 
       Excellent problem-solving capabilities. 
       Able to create concise and informative reports that can be shared with senior stakeholders. 
       Knowledge of credit risk systems. 
      
      
       
      
       We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us.
        
      
      
       
      
       What’s in it for you 
      
      
       
      
       Prepare for your retirement with our colleague pension scheme. 
       Private Medical Insurance (WL2+) and virtual GP Service you and your family 365 days a year. 
       Performance related annual bonus. 
       Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more. 
       Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to 2K). As an added perk, we’ll give you a second card to share with someone else. 
       Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave. 
       A place to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want. 
       Take part in our Buy as you Earn and Save as your Earn share schemes. 
      
      
       
      
       Everyone’s welcome 
      
      
       
      
       We want all our colleagues to always feel welcome and be themselves at Tesco Bank. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.
        
      
      
       
      
       Role Alignment
        
      
      
       
      
       Following the announcement regarding Tesco's' strategic partnership with Barclays, this role will support our banking business and will transfer to Barclay's UK towards the end of 2024, subject to regulatory approval. Please note, the transfer date may change.
        
      
      
       
      
       #LI-LC2
      
      
      
        
      
     
    
   
  
 
 
 
  
   
    How to apply 
   
  
  
  
   
    
     
      
       We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.
      
      
      
        Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!
      
       
     
    
   
  
 
 
  
   
    Why Tesco Bank? 
   
  
  
   
    
     
      We’re also a little obsessed with the future. Your future. Our future. That’s why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one.
      
      
        It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.
        
        All that hard work? Come and see it turned into something real, usable, and important to customers’ and colleagues’ everyday lives. At Tesco Bank, our products make things a little better for everyone.
      
     
    
   
  
 


Vulnerable, Pre Arrears and Customer Outcome Specialist - Tesco Bank

Vulnerable, Pre Arrears and Customer Outcome Specialist

You should have extensive UX design experience, strong portfolio, proficiency in design tools, and a team collaboration mindset to enhance user experiences in a dynamic environment.

You will design user experiences, conduct research, create wireframes and prototypes, collaborate with teams, and iterate on designs to enhance usability and meet business goals.

<div>
 <div>
  <div>
   <div>
    <h3 class="jobSectionHeader"><b>General information </b></h3>
   </div>
  </div>
  <div>
   <div>
    <div>
     <div>
      Job Title 
     </div>
     <div>
      Senior UX Designer 
     </div>
    </div>
    <div>
     <div>
      Ref # 
     </div>
     <div>
      8779 
     </div>
    </div>
    <div>
     <div>
      Location 
     </div>
     <div>
      Edinburgh 
     </div>
    </div>
    <div>
     <div>
      Department 
     </div>
     <div>
      Insurance Money Services 
     </div>
    </div>
    <div>
     <div>
      Business Area 
     </div>
     <div>
      Insurance Money Services 
     </div>
    </div>
    <div>
     <div>
      Working time 
     </div>
     <div>
      Full-Time 
     </div>
    </div>
    <div>
     <div>
      Date Published 
     </div>
     <div>
      22-07-2024 
     </div>
    </div>
    <div>
     <div>
      Closing date 
     </div>
     <div>
      05-08-2024 
     </div>
    </div>
   </div>
  </div>
 </div>
 <div>
  <div>
   <div>
    <h3 class="jobSectionHeader"><b>Serving our customers, communities, and planet a little better every day. </b></h3>
   </div>
  </div>
  <div>
   <div>
    <div>
     <div>
      <p><b>Salary - </b>is up to - £70,000 plus annual bonus &amp; benefits</p>
      <p><b> Location -</b> Edinburgh, Glasgow or Newcastle, Permanent</p>
      <p><b><br> Office Attendance</b>- Our roles are hybrid, however you should be prepared to travel to our Edinburgh, Glasgow or Newcastle office, 1 day per week for this position.</p>
      <p><b> Closing Date - Applications close 5th August at 5pm</b></p>
      <p></p>
      <div>
        We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. And that means we always work with heart. Whether we’re helping our customers or looking after our people, you’ll find there’s a warmth and friendliness to everything we do. 
      </div>
      <p></p>
      <p>We’re looking for a Senior UX Designer to join our Insurance Money and Services team. </p>
      <p></p>
      <p>As a Senior UX Designer at the UK’s largest supermarket, you’ll be crafting experiences that help millions protect what matters the most. You’ll discover new opportunities, creating intuitive and effective solutions that improve every stage of a customer’s shopping journey. You’ll balance business goals with user expectations, creating design solutions that exceed both. And you’ll know how to fail fast, get back up, and try again.</p>
      <p></p>
      <p> We’re looking for a people-focused, pro-active Designer to help support our Motor, Home, Pet &amp; Travel insurance teams to create effective experiences, that look, feel and speak Tesco, supercharged by the power of Clubcard.</p>
      <p></p>
      <p> You’ll join a business that values your expertise, experience and insight. That nurtures your personal and career growth, with opportunities for every stage of your journey. You’ll be a crucial part of a talented team full of people from all backgrounds that share your drive and ambition. You'll enjoy a hybrid role that creates the perfect work/life balance, helping you be who you are both professionally and personally. And a benefits package that’s more than competitive. </p>
      <p></p>
      <p><b>What you’ll be doing </b></p>
      <p></p>
      <ul>
       <li>Take responsibility as part of a project or product team for the success and delivery of experiences, providing design skills, knowledge and expertise to facilitate effective design processes.</li>
       <li> Use customer research and a detailed understanding of desirable business outcomes to define experience strategies and craft experiences that create meaningful customer outcomes.</li>
       <li> Work across the project lifecycle and design process, starting with research to shape intent, right up to the delivery of detailed and accessible user interface designs.</li>
       <li> Manage and collaborate with a wide range of stakeholders from across the business.</li>
       <li> Be an active member of the Design Practice, helping others to grow and nurture a supportive, inclusive culture.</li>
      </ul>
      <p></p>
      <p><b> We need you to have </b></p>
      <p></p>
      <ul>
       <li>Experience conducting design research, from creating research plans to running moderated interviews, analysis and synthesis.</li>
       <li> Creating experience strategies based on customer and business needs.</li>
       <li> Solid background working hands-on to design experiences and interfaces for the web and mobile, with a deep understanding of the constraints and opportunities of different platforms.</li>
       <li> Contributing to a design system, drawing on appropriate design standards with knowledge of accessibility and inclusive design.</li>
       <li> Practical experience planning, managing and delivering design projects end-to-end.</li>
       <li> Communicating, influencing and negotiating with a range of stakeholders to create support and excitement for design proposals; whilst using judgement to make pragmatic compromises that don’t compromise customer outcomes.</li>
      </ul>
      <p><br> <br> </p>
      <p></p>
      <p><b>And if you have any of these, even better</b></p>
      <p></p>
      <ul>
       <li> Previous experience Designing Insurance products</li>
       <li> Previous experience in an Agile environment</li>
      </ul>
      <div></div>
      <p> We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us.</p>
      <div></div>
      <p><b> What’s in it for you </b></p>
      <p></p>
      <ul>
       <li>Prepare for your retirement with our colleague pension scheme.</li>
       <li> Private Medical Insurance (WL2+) and virtual GP Service you and your family 365 days a year. </li>
       <li>Performance related annual bonus. </li>
       <li>Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.</li>
       <li> Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to 2K). As an added perk, we’ll give you a second card to share with someone else. </li>
       <li>Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.</li>
       <li> A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.</li>
       <li> Take part in our Buy as you Earn and Save as your Earn share schemes. </li>
      </ul>
      <p></p>
      <p><b>Everyone’s welcome</b></p>
      <p></p>
      <p> We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.</p>
      <p></p>
      <p><b> Additional Information</b></p>
      <p></p>
      <p><b> Role Alignment</b></p>
      <p> Following the announcement regarding Tesco's strategic partnership with Barclays, this role will support our Insurance and Money Services team and will remain with Tesco.</p>
      <p></p><b><br> #LI-KS1</b>
      <br> 
     </div>
    </div>
   </div>
  </div>
 </div>
 <div>
  <div>
   <div>
    <h3 class="jobSectionHeader"><b>How to apply </b></h3>
   </div>
  </div>
  <div></div>
  <div>
   <div>
    <div>
     <div>
      <div>
       We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.
      </div>
      <div></div>
      <div>
       <br> Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!
      </div>
      <div></div> 
     </div>
    </div>
   </div>
  </div>
 </div>
 <div>
  <div>
   <div>
    <h3 class="jobSectionHeader"><b>Why Tesco Bank? </b></h3>
   </div>
  </div>
  <div>
   <div>
    <div>
     <div>
      We’re also a little obsessed with the future. Your future. Our future. That’s why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one.
      <div></div>
      <div>
       <br> It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.
       <br> 
       <br> All that hard work? Come and see it turned into something real, usable, and important to customers’ and colleagues’ everyday lives. At Tesco Bank, our products make things a little better for everyone.
      </div>
     </div>
    </div>
   </div>
  </div>
 </div>
</div>


 
  
   
    General information 
   
  
  
   
    
     
      Job Title 
     
     
      Senior UX Designer 
     
    
    
     
      Ref # 
     
     
      8779 
     
    
    
     
      Location 
     
     
      Edinburgh 
     
    
    
     
      Department 
     
     
      Insurance Money Services 
     
    
    
     
      Business Area 
     
     
      Insurance Money Services 
     
    
    
     
      Working time 
     
     
      Full-Time 
     
    
    
     
      Date Published 
     
     
      22-07-2024 
     
    
    
     
      Closing date 
     
     
      05-08-2024 
     
    
   
  
 
 
  
   
    Serving our customers, communities, and planet a little better every day. 
   
  
  
   
    
     
      Salary - is up to - £70,000 plus annual bonus & benefits
       Location - Edinburgh, Glasgow or Newcastle, Permanent
       Office Attendance- Our roles are hybrid, however you should be prepared to travel to our Edinburgh, Glasgow or Newcastle office, 1 day per week for this position.
       Closing Date - Applications close 5th August at 5pm
      
      
        We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. And that means we always work with heart. Whether we’re helping our customers or looking after our people, you’ll find there’s a warmth and friendliness to everything we do. 
      
      
      We’re looking for a Senior UX Designer to join our Insurance Money and Services team. 
      
      As a Senior UX Designer at the UK’s largest supermarket, you’ll be crafting experiences that help millions protect what matters the most. You’ll discover new opportunities, creating intuitive and effective solutions that improve every stage of a customer’s shopping journey. You’ll balance business goals with user expectations, creating design solutions that exceed both. And you’ll know how to fail fast, get back up, and try again.
      
       We’re looking for a people-focused, pro-active Designer to help support our Motor, Home, Pet & Travel insurance teams to create effective experiences, that look, feel and speak Tesco, supercharged by the power of Clubcard.
      
       You’ll join a business that values your expertise, experience and insight. That nurtures your personal and career growth, with opportunities for every stage of your journey. You’ll be a crucial part of a talented team full of people from all backgrounds that share your drive and ambition. You'll enjoy a hybrid role that creates the perfect work/life balance, helping you be who you are both professionally and personally. And a benefits package that’s more than competitive. 
      
      What you’ll be doing 
      
      
       Take responsibility as part of a project or product team for the success and delivery of experiences, providing design skills, knowledge and expertise to facilitate effective design processes.
        Use customer research and a detailed understanding of desirable business outcomes to define experience strategies and craft experiences that create meaningful customer outcomes.
        Work across the project lifecycle and design process, starting with research to shape intent, right up to the delivery of detailed and accessible user interface designs.
        Manage and collaborate with a wide range of stakeholders from across the business.
        Be an active member of the Design Practice, helping others to grow and nurture a supportive, inclusive culture.
      
      
       We need you to have 
      
      
       Experience conducting design research, from creating research plans to running moderated interviews, analysis and synthesis.
        Creating experience strategies based on customer and business needs.
        Solid background working hands-on to design experiences and interfaces for the web and mobile, with a deep understanding of the constraints and opportunities of different platforms.
        Contributing to a design system, drawing on appropriate design standards with knowledge of accessibility and inclusive design.
        Practical experience planning, managing and delivering design projects end-to-end.
        Communicating, influencing and negotiating with a range of stakeholders to create support and excitement for design proposals; whilst using judgement to make pragmatic compromises that don’t compromise customer outcomes.
      
        
      
      And if you have any of these, even better
      
      
        Previous experience Designing Insurance products
        Previous experience in an Agile environment
      
      
       We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us.
      
       What’s in it for you 
      
      
       Prepare for your retirement with our colleague pension scheme.
        Private Medical Insurance (WL2+) and virtual GP Service you and your family 365 days a year. 
       Performance related annual bonus. 
       Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
        Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to 2K). As an added perk, we’ll give you a second card to share with someone else. 
       Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
        A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
        Take part in our Buy as you Earn and Save as your Earn share schemes. 
      
      
      Everyone’s welcome
      
       We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.
      
       Additional Information
      
       Role Alignment
       Following the announcement regarding Tesco's strategic partnership with Barclays, this role will support our Insurance and Money Services team and will remain with Tesco.
       #LI-KS1
       
     
    
   
  
 
 
  
   
    How to apply 
   
  
  
  
   
    
     
      
       We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.
      
      
      
        Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!
      
       
     
    
   
  
 
 
  
   
    Why Tesco Bank? 
   
  
  
   
    
     
      We’re also a little obsessed with the future. Your future. Our future. That’s why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one.
      
      
        It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.
        
        All that hard work? Come and see it turned into something real, usable, and important to customers’ and colleagues’ everyday lives. At Tesco Bank, our products make things a little better for everyone.
      
     
    
   
  
 


Senior UX Designer - Tesco Bank

Senior UX Designer

You must have strong leadership skills, excellent communication abilities, and experience in customer service, particularly in the home protection sector. Team management knowledge is essential.

You will lead the customer service team, ensuring top-quality support for home protection queries, managing team performance, training, and resolving customer issues efficiently.

Newcastle

<div>
 <div>
  <div>
   <div>
    <h3 class="jobSectionHeader"><b>General information </b></h3>
   </div>
  </div>
  <div>
   <div>
    <div>
     <div>
      Job Title 
     </div>
     <div>
      Customer Service Team Leader (Protect - Home) 
     </div>
    </div>
    <div>
     <div>
      Ref # 
     </div>
     <div>
      8899 
     </div>
    </div>
    <div>
     <div>
      Location 
     </div>
     <div>
      Newcastle 
     </div>
    </div>
    <div>
     <div>
      Department 
     </div>
     <div>
      CS - Customer Protect (Mgt) - NCL 
     </div>
    </div>
    <div>
     <div>
      Business Area 
     </div>
     <div>
      CS - Customer Protect - NCL 
     </div>
    </div>
    <div>
     <div>
      Working time 
     </div>
     <div>
      Full-Time 
     </div>
    </div>
    <div>
     <div>
      Date Published 
     </div>
     <div>
      05-07-2024 
     </div>
    </div>
    <div>
     <div>
      Closing date 
     </div>
     <div>
      13-08-2024 
     </div>
    </div>
   </div>
  </div>
 </div>
 <div>
  <div>
   <div>
    <h3 class="jobSectionHeader"><b>Serving our customers, communities, and planet a little better every day. </b></h3>
   </div>
  </div>
  <div>
   <div>
    <div>
     <div>
      <b>Customer Service Team Leader (Protect) – Home (Permanent) </b>
      <div>
       <b>Location: Newcastle (Office based) </b>
      </div>
      <div>
       <b>Shift pattern: Rotational shift working between 8am-8pm Monday to Friday and weekend shifts 9-2pm</b>
      </div>
      <div>
       <b> Starting Salary: £28,720 + benefits </b>
      </div>
      <div>
       <b>Closing Date: 13 August 2024<br> </b>
      </div>
      <div></div>
      <br> 
      <div>
       <b>Opportunity<br> </b>
      </div>
      <div></div>
      <br> 
      <div>
       We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. And that means we always work with heart. Whether we’re helping our customers or looking after our people, you’ll find there’s a warmth and friendliness to everything we do. 
      </div>
      <div>
       We’re looking for a Customer Service Team Leader (Protect) – Home to join our Insurance and Money Services team. We’re recruiting a motivated, organised individual. You’ll look after team of colleagues supporting customers.
       <br> 
      </div>
      <div></div>
      <br> 
      <div>
       Looking for someone who has people at the heart of what they do and a passion to enable them to be or get the best out of any situation. Proactive, great communicator and an eye for an opportunity to continually improve how we do things are desired key strengths.
       <br> 
      </div>
      <div></div>
      <br> 
      <div>
       <b>The Role<br> </b>
      </div>
      <div></div>
      <br> 
      <ul>
       <li>Taking care of c 12 colleagues to ensure they can be at their best to service our customers </li>
       <li>Motivating and developing colleagues based on their individual needs </li>
       <li>Overseeing that the service to our customers is as we expect </li>
       <li>Looking for opportunities to continually improve how we support colleagues and customers in what we do </li>
       <li>Ensuring colleagues follow our policy and process – always meeting our quality expectations </li>
       <li>Continually embedding and developing a positive culture across our teams </li>
       <li>Reviewing and understanding more about what our customers’ needs and how we’re meeting these needs daily </li>
       <li>Committed to building a strong Team and offering support and motivation.<br> </li>
      </ul>
      <div></div>
      <br> 
      <div>
       <b>We need you to have<br> </b>
      </div>
      <div></div>
      <br> 
      <ul>
       <li>Customer Service Experience &amp; leadership experience </li>
       <li>Experience of managing and coaching a successful team, with ability to give honest and constructive feedback </li>
       <li>A proven track record of providing and driving excellent customer service </li>
       <li>Evidence of supporting and developing self and others </li>
       <li>Experience of working in financial services is desirable but not essential.<br> </li>
      </ul>
      <div></div>
      <br> 
      <div>
       <b>Skills relevant for the role:<br> </b>
      </div>
      <div></div>
      <br> 
      <ul>
       <li>Strong communication skills and customer focused </li>
       <li>Excellent time management </li>
       <li>Continuous improvement - finding opportunities to drive improvement in processes &amp; services </li>
       <li>Completing risk assessment and quality measures </li>
       <li>Ability to learn new systems and processes </li>
       <li>Positive attitude to change.<br> </li>
      </ul>
      <div></div>
      <br> 
      <div>
       If you don’t tick all the boxes but feel you have some of the relevant skills we’re looking 
      </div>
      <div>
       for, please apply and we’re happy to have a conversation with you.
       <br> 
      </div>
      <div></div>
      <br> 
      <div>
       <b>What’s in it for you?<br> </b>
      </div>
      <div></div>
      <br> 
      <ul>
       <li>Prepare for your retirement with our colleague pension scheme. </li>
       <li>Private Medical Insurance (WL2+) and virtual GP Service for you and your family 365 days a year. </li>
       <li>Performance related annual bonus. </li>
       <li>Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more. </li>
       <li>Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to 2K). As an added perk, we’ll give you a second card to share with someone else. </li>
       <li>Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave. </li>
       <li>A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want. </li>
       <li>Take part in our Buy as you Earn and Save as your Earn share schemes.<br> </li>
      </ul>
      <div></div>
      <br> 
      <div>
       <b>Everyone’s welcome<br> </b>
      </div>
      <div></div>
      <br> 
      <div>
       We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.
       <br> 
      </div>
      <div></div>
      <br> 
      <div>
       <b>Additional Information<br> </b>
      </div>
      <div></div>
      <br> 
      <div>
       <b>Role Alignment </b>
      </div>
      <div>
       Following the announcement regarding Tesco's strategic partnership with Barclays, this role will support our Insurance and Money Services team and will remain with Tesco.
       <br> 
      </div>
      <div></div>
      <br> 
      <div>
       <b>Interviews </b>
      </div>
      <div>
       Interviews are expected to be held from 13th August 2024.
      </div>
      <div></div>
      <div>
       <br> 
      </div>
     </div>
    </div>
   </div>
  </div>
 </div>
 <div></div>
 <div>
  <div>
   <div>
    <h3 class="jobSectionHeader"><b>How to apply </b></h3>
   </div>
  </div>
  <div></div>
  <div>
   <div>
    <div>
     <div>
      <div>
       We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.
      </div>
      <div></div>
      <div>
       <br> Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!
      </div>
      <div></div> 
     </div>
    </div>
   </div>
  </div>
 </div>
 <div>
  <div>
   <div>
    <h3 class="jobSectionHeader"><b>Why Tesco Bank? </b></h3>
   </div>
  </div>
  <div>
   <div>
    <div>
     <div>
      We’re also a little obsessed with the future. Your future. Our future. That’s why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one.
      <div></div>
      <div>
       <br> It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.
       <br> 
       <br> All that hard work? Come and see it turned into something real, usable, and important to customers’ and colleagues’ everyday lives. At Tesco Bank, our products make things a little better for everyone.
      </div>
     </div>
    </div>
   </div>
  </div>
 </div>
</div>


 
  
   
    General information 
   
  
  
   
    
     
      Job Title 
     
     
      Customer Service Team Leader (Protect - Home) 
     
    
    
     
      Ref # 
     
     
      8899 
     
    
    
     
      Location 
     
     
      Newcastle 
     
    
    
     
      Department 
     
     
      CS - Customer Protect (Mgt) - NCL 
     
    
    
     
      Business Area 
     
     
      CS - Customer Protect - NCL 
     
    
    
     
      Working time 
     
     
      Full-Time 
     
    
    
     
      Date Published 
     
     
      05-07-2024 
     
    
    
     
      Closing date 
     
     
      13-08-2024 
     
    
   
  
 
 
  
   
    Serving our customers, communities, and planet a little better every day. 
   
  
  
   
    
     
      Customer Service Team Leader (Protect) – Home (Permanent) 
      
       Location: Newcastle (Office based) 
      
      
       Shift pattern: Rotational shift working between 8am-8pm Monday to Friday and weekend shifts 9-2pm
      
      
        Starting Salary: £28,720 + benefits 
      
      
       Closing Date: 13 August 2024 
      
      
       
      
       Opportunity 
      
      
       
      
       We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. And that means we always work with heart. Whether we’re helping our customers or looking after our people, you’ll find there’s a warmth and friendliness to everything we do. 
      
      
       We’re looking for a Customer Service Team Leader (Protect) – Home to join our Insurance and Money Services team. We’re recruiting a motivated, organised individual. You’ll look after team of colleagues supporting customers.
        
      
      
       
      
       Looking for someone who has people at the heart of what they do and a passion to enable them to be or get the best out of any situation. Proactive, great communicator and an eye for an opportunity to continually improve how we do things are desired key strengths.
        
      
      
       
      
       The Role 
      
      
       
      
       Taking care of c 12 colleagues to ensure they can be at their best to service our customers 
       Motivating and developing colleagues based on their individual needs 
       Overseeing that the service to our customers is as we expect 
       Looking for opportunities to continually improve how we support colleagues and customers in what we do 
       Ensuring colleagues follow our policy and process – always meeting our quality expectations 
       Continually embedding and developing a positive culture across our teams 
       Reviewing and understanding more about what our customers’ needs and how we’re meeting these needs daily 
       Committed to building a strong Team and offering support and motivation. 
      
      
       
      
       We need you to have 
      
      
       
      
       Customer Service Experience & leadership experience 
       Experience of managing and coaching a successful team, with ability to give honest and constructive feedback 
       A proven track record of providing and driving excellent customer service 
       Evidence of supporting and developing self and others 
       Experience of working in financial services is desirable but not essential. 
      
      
       
      
       Skills relevant for the role: 
      
      
       
      
       Strong communication skills and customer focused 
       Excellent time management 
       Continuous improvement - finding opportunities to drive improvement in processes & services 
       Completing risk assessment and quality measures 
       Ability to learn new systems and processes 
       Positive attitude to change. 
      
      
       
      
       If you don’t tick all the boxes but feel you have some of the relevant skills we’re looking 
      
      
       for, please apply and we’re happy to have a conversation with you.
        
      
      
       
      
       What’s in it for you? 
      
      
       
      
       Prepare for your retirement with our colleague pension scheme. 
       Private Medical Insurance (WL2+) and virtual GP Service for you and your family 365 days a year. 
       Performance related annual bonus. 
       Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more. 
       Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to 2K). As an added perk, we’ll give you a second card to share with someone else. 
       Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave. 
       A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want. 
       Take part in our Buy as you Earn and Save as your Earn share schemes. 
      
      
       
      
       Everyone’s welcome 
      
      
       
      
       We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.
        
      
      
       
      
       Additional Information 
      
      
       
      
       Role Alignment 
      
      
       Following the announcement regarding Tesco's strategic partnership with Barclays, this role will support our Insurance and Money Services team and will remain with Tesco.
        
      
      
       
      
       Interviews 
      
      
       Interviews are expected to be held from 13th August 2024.
      
      
      
        
      
     
    
   
  
 
 
 
  
   
    How to apply 
   
  
  
  
   
    
     
      
       We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.
      
      
      
        Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!
      
       
     
    
   
  
 
 
  
   
    Why Tesco Bank? 
   
  
  
   
    
     
      We’re also a little obsessed with the future. Your future. Our future. That’s why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one.
      
      
        It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.
        
        All that hard work? Come and see it turned into something real, usable, and important to customers’ and colleagues’ everyday lives. At Tesco Bank, our products make things a little better for everyone.
      
     
    
   
  
 


Tesco Bank

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