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Since 1905, we have been committed to putting drivers first with innovative thinking and award-winning services. And today we offer even more than ever. ​

We have a driving service for pretty much anything you’ll ever need. Insurance, servicing and repair, driving lessons, buying and financing cars, roadside assistance and much more. ​

Our members have an unshakeable confidence because they have a multi-service driving partner for life. So, no matter what’s around the corner, it really is OK when you’re with the AA.​

Manufacturing & Electronics

The AA

You need strong UX/UI skills, proficiency in design tools, a passion for solving user pain points, experience in agile teams, testing methods, HTML/CSS knowledge, and an MVP-focused design approach.

You will design wireframes and prototypes, set a user experience vision, collaborate with teams, iterate on concepts, ensure design quality, and apply user-centered design principles.

Design

Cardiff

<div><h3 class="jobSectionHeader"><b>Company Description/ Business Unit</b></h3><p><b>
Location: Cardiff (hybrid working 3 days per week)</b></p>
<p><b>
Employment Type: 6-Month Fixed Term Contract (FTC)</b></p>
<p>
Think the AA is just about roadside assistance? Think again.</p>
<p>
For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as an <b>UX/UI Designer</b> means you'll play a crucial role in our success and be part of this exciting motoring journey.</p>
<p>
Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.</p>
<p>
#LI-Hybrid</p><h3 class="jobSectionHeader"><b>
This is the job</b></h3><p>
We are looking for a talented UX/UI Designer to collaborate with product managers and engineers in designing innovative web products and apps. Your role will involve designing solutions, from wireframes and prototypes to interaction flows and user interfaces. You will set a vision for the user experience and collaborate with others to research and prototype concepts that enhance user experience.</p>
<p>
Working autonomously, you&rsquo;ll take charge and responsibility for your work with meticulous attention to detail. You&rsquo;ll produce and iterate over concepts and prototypes at pace, balancing high detail and low fidelity as needed. Additionally, you&rsquo;ll play an active role in ensuring the quality of developed designs and make informed design and user experience decisions related to features.</p>
<p>
Taking a user-centred approach, you&rsquo;ll rapidly test and iterate over your designs to meet user needs. You will work seamlessly with team members and stakeholders, contributing to the development of new products and our brands.</p>
<p>
If you thrive in a dynamic environment and are eager to make a significant impact, we want to hear from you! Apply now and help us shape the future of user experience.</p><h3 class="jobSectionHeader"><b>
What will I be doing?</b></h3><ul>
<li>Design solutions including wireframes, prototypes, interaction flows, and user interfaces.</li>
<li>Set a vision for user experience, collaborating to research and prototype concepts.</li>
<li>Work autonomously, taking responsibility for your work with attention to detail.</li>
<li>Produce and iterate over concepts and prototypes, balancing high and low fidelity as needed.</li>
<li>Make strategic design and user experience decisions related to features, ensuring quality assurance.</li>
<li>Take a user-centred design approach, rapidly testing and iterating designs, and collaborating effectively with team members and stakeholders.</li>
</ul><h3 class="jobSectionHeader"><b>What do I need?</b></h3><ul>
<li>Strong UX/UI experience within a digital environment, with fluency in visual and interaction design tools (e.g., Figma, Sketch, Invision, Framer).</li>
<li>Passionate about resolving user pain points through great design and creative input for features and improvements.</li>
<li>Experience working collaboratively in a multi-discipline team with a lean, agile approach and a growth mindset.</li>
<li>Proficient in usability testing, A/B testing, and other testing methodologies.</li>
<li>Understanding of HTML/CSS and exposure to React and/or React Native.</li>
<li>Ability to work with a strict MVP approach, rapidly iterating designs and features.</li>
</ul><h3 class="jobSectionHeader"><b>Additional information</b></h3><p>
We&rsquo;re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you&rsquo;ll have access to a range of benefits including:</p>
<ul>
<li>25 days annual leave plus bank holidays + holiday buying scheme</li>
<li>Worksave pension scheme with up to 7% employer contribution</li>
<li>Free AA breakdown membership from Day 1 plus 50% discount for family and friends</li>
<li>Discounts on AA products including car and home insurance</li>
<li>Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more</li>
<li>Company funded life assurance</li>
<li>Diverse learning and development opportunities to support you to progress in your career</li>
<li>Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family</li>
</ul>
<p>Plus, so much more!</p>
<p>
We&rsquo;re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.</p>
<p>
#LI-HH</p></div>

Company Description/ Business Unit
Location: Cardiff (hybrid working 3 days per week)

Employment Type: 6-Month Fixed Term Contract (FTC)

Think the AA is just about roadside assistance? Think again.

For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as an UX/UI Designer means you'll play a crucial role in our success and be part of this exciting motoring journey.

Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.

#LI-Hybrid
This is the job
We are looking for a talented UX/UI Designer to collaborate with product managers and engineers in designing innovative web products and apps. Your role will involve designing solutions, from wireframes and prototypes to interaction flows and user interfaces. You will set a vision for the user experience and collaborate with others to research and prototype concepts that enhance user experience.

Working autonomously, you’ll take charge and responsibility for your work with meticulous attention to detail. You’ll produce and iterate over concepts and prototypes at pace, balancing high detail and low fidelity as needed. Additionally, you’ll play an active role in ensuring the quality of developed designs and make informed design and user experience decisions related to features.

Taking a user-centred approach, you’ll rapidly test and iterate over your designs to meet user needs. You will work seamlessly with team members and stakeholders, contributing to the development of new products and our brands.

If you thrive in a dynamic environment and are eager to make a significant impact, we want to hear from you! Apply now and help us shape the future of user experience.
What will I be doing?
Design solutions including wireframes, prototypes, interaction flows, and user interfaces.
Set a vision for user experience, collaborating to research and prototype concepts.
Work autonomously, taking responsibility for your work with attention to detail.
Produce and iterate over concepts and prototypes, balancing high and low fidelity as needed.
Make strategic design and user experience decisions related to features, ensuring quality assurance.
Take a user-centred design approach, rapidly testing and iterating designs, and collaborating effectively with team members and stakeholders.
What do I need?
Strong UX/UI experience within a digital environment, with fluency in visual and interaction design tools (e.g., Figma, Sketch, Invision, Framer).
Passionate about resolving user pain points through great design and creative input for features and improvements.
Experience working collaboratively in a multi-discipline team with a lean, agile approach and a growth mindset.
Proficient in usability testing, A/B testing, and other testing methodologies.
Understanding of HTML/CSS and exposure to React and/or React Native.
Ability to work with a strict MVP approach, rapidly iterating designs and features.
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

25 days annual leave plus bank holidays + holiday buying scheme
Worksave pension scheme with up to 7% employer contribution
Free AA breakdown membership from Day 1 plus 50% discount for family and friends
Discounts on AA products including car and home insurance
Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
Company funded life assurance
Diverse learning and development opportunities to support you to progress in your career
Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

#LI-HH

UX/UI Designer - The AA

UX/UI Designer

You need proven experience in responsive web and app design, native mobile apps for iOS/Android, agile methodologies, and proficiency in Figma and prototyping. Strong communication and data-driven design skills are essential.

You will design features, optimize user experiences, validate designs with data, present to stakeholders, collaborate with teams, host workshops, and advocate for user needs using feedback and trends.

Product

London

<div><h3 class="jobSectionHeader"><b>Company Description/ Business Unit</b></h3><p><b>
Location: London (hybrid working 2-3 office days per week)</b></p>
<p><b>
Employment Type: Permanent, full time</b></p>
<p><b>
Additional Benefits: Annual Bonus</b></p>
<p>
Think the AA is just about roadside assistance? Think again.</p>
<p>
For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a <b>Senior Product Designer </b>means you'll play a crucial role in our success and be part of this exciting motoring journey.</p>
<p>
Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.</p>
<p>
#LI-Hybrid</p><h3 class="jobSectionHeader"><b>
This is the job</b></h3><p>
Are you a passionate and experienced product designer looking to make a significant impact?</p>
<p>
We are seeking a Senior Product Designer to join our dynamic team. In this role, you will take ownership of product, user experience, and interface design for our services and ecommerce journeys. You will collaborate with designers, content editors, product owners, and developers to deliver an outstanding customer experience across all channels.</p>
<p><b>
Please ensure as part of your application, you include a copy of your latest portfolio.</b></p><h3 class="jobSectionHeader"><b>
What will I be doing?</b></h3><ul>
<li>Lead the design of new features and optimise existing experiences to boost engagement and conversion rates.</li>
<li>Validate designs with actionable data and contribute to evolving style guides and the design system.</li>
<li>Present designs and explain rationale to senior stakeholders, ensuring alignment across the team and wider business.</li>
<li>Collaborate with developers, content editors, and the research lead to deliver the best customer experience.</li>
<li>Host and facilitate workshops to solve complex problems and build long-term strategic relationships with stakeholders.</li>
<li>Advocate for user needs, utilising data and customer feedback to guide design decisions and stay ahead of digital trends.</li>
</ul><h3 class="jobSectionHeader"><b>What do I need?</b></h3><ul>
<li>Proven success in designing for responsive web and apps, within a similar UX/UI design role.</li>
<li>Native Mobile app experience across both iOS and Android</li>
<li>Demonstrable experience in problem definition, facilitating product discovery, and working in agile/scrum environments.</li>
<li>Expertise in using tools such as Figma, Zeplin, AxureRP, and collaboration tools like Miro, with the ability to build prototypes to low or high fidelity.</li>
<li>Strong knowledge of lean approaches, working closely with optimisation specialists and data analysts to drive evidence-based decision making.</li>
<li>Comfortable using data and customer feedback to guide design decisions, and experience in testing concepts and designs.</li>
<li>Excellent communication skills, capable of working at speed and under pressure, and a resilient self-starter who reflects and exhibits our Brand Values &ndash; Courtesy, Care, Expertise, Dynamism, and Collaboration.</li>
</ul><h3 class="jobSectionHeader"><b>Additional information</b></h3><p>
We&rsquo;re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you&rsquo;ll have access to a range of benefits including:</p>
<ul>
<li>25 days annual leave plus bank holidays + holiday buying scheme</li>
<li>Worksave pension scheme with up to 7% employer contribution</li>
<li>Free AA breakdown membership from Day 1 plus 50% discount for family and friends</li>
<li>Discounts on AA products including car and home insurance</li>
<li>Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more</li>
<li>Company funded life assurance</li>
<li>Diverse learning and development opportunities to support you to progress in your career</li>
<li>Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family</li>
</ul>
<p>Plus, so much more!</p>
<p>
We&rsquo;re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.</p>
<p>
#LI-HH</p></div>

Company Description/ Business Unit
Location: London (hybrid working 2-3 office days per week)

Employment Type: Permanent, full time

Additional Benefits: Annual Bonus

Think the AA is just about roadside assistance? Think again.

For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Senior Product Designer means you'll play a crucial role in our success and be part of this exciting motoring journey.

Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.

#LI-Hybrid
This is the job
Are you a passionate and experienced product designer looking to make a significant impact?

We are seeking a Senior Product Designer to join our dynamic team. In this role, you will take ownership of product, user experience, and interface design for our services and ecommerce journeys. You will collaborate with designers, content editors, product owners, and developers to deliver an outstanding customer experience across all channels.

Please ensure as part of your application, you include a copy of your latest portfolio.
What will I be doing?
Lead the design of new features and optimise existing experiences to boost engagement and conversion rates.
Validate designs with actionable data and contribute to evolving style guides and the design system.
Present designs and explain rationale to senior stakeholders, ensuring alignment across the team and wider business.
Collaborate with developers, content editors, and the research lead to deliver the best customer experience.
Host and facilitate workshops to solve complex problems and build long-term strategic relationships with stakeholders.
Advocate for user needs, utilising data and customer feedback to guide design decisions and stay ahead of digital trends.
What do I need?
Proven success in designing for responsive web and apps, within a similar UX/UI design role.
Native Mobile app experience across both iOS and Android
Demonstrable experience in problem definition, facilitating product discovery, and working in agile/scrum environments.
Expertise in using tools such as Figma, Zeplin, AxureRP, and collaboration tools like Miro, with the ability to build prototypes to low or high fidelity.
Strong knowledge of lean approaches, working closely with optimisation specialists and data analysts to drive evidence-based decision making.
Comfortable using data and customer feedback to guide design decisions, and experience in testing concepts and designs.
Excellent communication skills, capable of working at speed and under pressure, and a resilient self-starter who reflects and exhibits our Brand Values – Courtesy, Care, Expertise, Dynamism, and Collaboration.
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

25 days annual leave plus bank holidays + holiday buying scheme
Worksave pension scheme with up to 7% employer contribution
Free AA breakdown membership from Day 1 plus 50% discount for family and friends
Discounts on AA products including car and home insurance
Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
Company funded life assurance
Diverse learning and development opportunities to support you to progress in your career
Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

#LI-HH

Senior Digital Product Designer - The AA

Senior Digital Product Designer

You need proven UX/UI design experience for web and mobile, knowledge of agile methods, proficiency in Figma, data-driven decision making, and strong communication skills.

You will design and optimize features, validate with data, present to stakeholders, collaborate with teammates, host workshops, and advocate for user needs to enhance customer experiences.

You need expertise in data warehousing, ETL design, data modeling (Kimball), SQL/Python, cloud solutions (Azure, PowerBI), and skills to liaise with stakeholders and translate business needs into technical designs.

You will collaborate on designs, analyze data for modeling, create documentation, develop Physical Data Models, lead handovers, estimate design efforts, and support Business Analysts in an Agile environment.

Data

IT & Cybersecurity

Birmingham

<div><h3 class="jobSectionHeader"><b>Company Description/ Business Unit</b></h3><p><b>
Location: Oldbury (hybrid working 2-3 office days per week)</b></p>
<p><b>
Employment Type: Permanent, full time</b></p>
<p><b>
Additional Benefits: Annual Bonus</b></p>
<p><b>
Join Our Data &amp; Analytics Team: Transforming Data into Our Superpower!</b></p>
<p>
Are you passionate about data and eager to make a significant impact? The AA is a well-loved brand with a range of driver services much wider than most people realise. We have an enviable set of data assets from breakdown, service, repair, insurance, telematics, digital interactions, car dealers, and driving school!</p>
<p>
If that&rsquo;s not enough, we&rsquo;re focused on making Data our new Superpower as one of only 4 strategic priorities for the Group. Our growing team is modernising our data infrastructure to a cutting-edge cloud platform, and enabling machine learning and GenAI. Join us at an exciting time and be part of a team that is driving meaningful change for our customers, colleagues, and shareholders.</p>
<p>
#LI-Hybrid</p><h3 class="jobSectionHeader"><b>
This is the job</b></h3><p>
As a Data Designer, you will be an integral member of the Data Change delivery team, working closely with various business units and IT departments. You will create data solution designs that can be iteratively developed within an Agile framework. Your designs will represent business and data requirements for both small and large changes related to AA data platforms, ensuring alignment with architecture and design principles.</p><h3 class="jobSectionHeader"><b>
What will I be doing?</b></h3><ul>
<li>Collaborate with Analysts and Architects to deliver low-level designs based on business requirements and high-level designs.</li>
<li>Ensure alignment of low-level designs with application architecture, high-level designs, and AA Standards, Frameworks, and Policies.</li>
<li>Analyse data sets to identify modelling logic and key attributes required for low-level design, and create and maintain appropriate documentation.</li>
<li>Develop and update Physical Data Models (PDMS) and participate in design reviews.</li>
<li>Lead handover sessions to developers and testers, and estimate effort required for low-level design documentation.</li>
<li>Provide technical and business knowledge support to Business Analysts, and engage with the full end-to-end data development process within an Agile scrum framework.</li>
</ul><h3 class="jobSectionHeader"><b>What do I need?</b></h3><ul>
<li>Experienced with data warehouse and business intelligence, including delivering low-level ETL design and physical data models.</li>
<li>Proficient in Data Warehousing Design Methodologies (e.g., Kimball dimensional models) and Data Modelling tools (e.g., ER Studio).</li>
<li>Strong Data Analysis skills and hands-on experience with SQL/Python for data interrogation.</li>
<li>Working knowledge of Cloud-based data and analytics solutions (e.g., Microsoft Azure, Databricks, Informatica, PowerBI) and ETL/ELT technology (e.g., Informatica DEI).</li>
<li>Proven ability to understand business processes, facilitate meetings with senior stakeholders, and translate business requirements into technical designs.</li>
<li>Excellent communication and presentation skills, with the ability to work independently under pressure and collaboratively within a cross-functional delivery team.</li>
</ul><h3 class="jobSectionHeader"><b>Additional information</b></h3><p>
We&rsquo;re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you&rsquo;ll have access to a range of benefits including:</p>
<ul>
<li>25 days annual leave plus bank holidays + holiday buying scheme</li>
<li>Worksave pension scheme with up to 7% employer contribution</li>
<li>Free AA breakdown membership from Day 1 plus 50% discount for family and friends</li>
<li>Discounts on AA products including car and home insurance</li>
<li>Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more</li>
<li>Company funded life assurance</li>
<li>Diverse learning and development opportunities to support you to progress in your career</li>
<li>Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family</li>
</ul>
<p>Plus, so much more!</p>
<p>
We&rsquo;re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.</p>
<p>
#LI-HH</p></div>

Company Description/ Business Unit
Location: Oldbury (hybrid working 2-3 office days per week)

Employment Type: Permanent, full time

Additional Benefits: Annual Bonus

Join Our Data & Analytics Team: Transforming Data into Our Superpower!

Are you passionate about data and eager to make a significant impact? The AA is a well-loved brand with a range of driver services much wider than most people realise. We have an enviable set of data assets from breakdown, service, repair, insurance, telematics, digital interactions, car dealers, and driving school!

If that’s not enough, we’re focused on making Data our new Superpower as one of only 4 strategic priorities for the Group. Our growing team is modernising our data infrastructure to a cutting-edge cloud platform, and enabling machine learning and GenAI. Join us at an exciting time and be part of a team that is driving meaningful change for our customers, colleagues, and shareholders.

#LI-Hybrid
This is the job
As a Data Designer, you will be an integral member of the Data Change delivery team, working closely with various business units and IT departments. You will create data solution designs that can be iteratively developed within an Agile framework. Your designs will represent business and data requirements for both small and large changes related to AA data platforms, ensuring alignment with architecture and design principles.
What will I be doing?
Collaborate with Analysts and Architects to deliver low-level designs based on business requirements and high-level designs.
Ensure alignment of low-level designs with application architecture, high-level designs, and AA Standards, Frameworks, and Policies.
Analyse data sets to identify modelling logic and key attributes required for low-level design, and create and maintain appropriate documentation.
Develop and update Physical Data Models (PDMS) and participate in design reviews.
Lead handover sessions to developers and testers, and estimate effort required for low-level design documentation.
Provide technical and business knowledge support to Business Analysts, and engage with the full end-to-end data development process within an Agile scrum framework.
What do I need?
Experienced with data warehouse and business intelligence, including delivering low-level ETL design and physical data models.
Proficient in Data Warehousing Design Methodologies (e.g., Kimball dimensional models) and Data Modelling tools (e.g., ER Studio).
Strong Data Analysis skills and hands-on experience with SQL/Python for data interrogation.
Working knowledge of Cloud-based data and analytics solutions (e.g., Microsoft Azure, Databricks, Informatica, PowerBI) and ETL/ELT technology (e.g., Informatica DEI).
Proven ability to understand business processes, facilitate meetings with senior stakeholders, and translate business requirements into technical designs.
Excellent communication and presentation skills, with the ability to work independently under pressure and collaboratively within a cross-functional delivery team.
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

25 days annual leave plus bank holidays + holiday buying scheme
Worksave pension scheme with up to 7% employer contribution
Free AA breakdown membership from Day 1 plus 50% discount for family and friends
Discounts on AA products including car and home insurance
Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
Company funded life assurance
Diverse learning and development opportunities to support you to progress in your career
Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

#LI-HH

Data Designer - The AA

Data Designer

You need experience in customer service, strong communication skills, excellent organization, a proven track record in meeting targets, attention to detail, and a customer-centric mindset.

You will liaise with departments, audit documents, support renewals, respond to inquiries, manage databases, enhance processes, ensure customer satisfaction, and provide monthly growth reports.

Customer Relations

People, HR & Administration

<div><h3 class="jobSectionHeader"><b>Company Description/Business Unit</b></h3><p><b>
Location: Cardiff (hybrid working 2-3 days in office)</b></p>
<p><b>
Contract Type: Permanent
</b></p><p><b>Grade: L8M</b></p>
<p><b>
Salary: &pound;24,895</b></p>
<p><b>
Hours Monday-Friday between 8am and 5pm</b></p>
<p>
Join our dynamic Driving School, where the Academy Team is the backbone of our operations. We pride ourselves on delivering exceptional service and support to our customers and staff. As a Franchise Administrator, you will play a crucial role in the smooth running of our business.</p><h3 class="jobSectionHeader"><b>
What will I be doing?</b></h3><ul>
<li>Liaising with Sales and Renewal departments to issue Franchise Agreements on time</li>
<li>Auditing customer documents, accounts, and contracts for accuracy</li>
<li>Supporting customers with DBS, ADI, and PDI Badge renewals</li>
<li>Responding to customer enquiries via email and phone</li>
<li>Maintaining and organising online databases</li>
<li>Answering inbound phone calls as needed</li>
<li>Evaluating and improving processes for efficiency</li>
<li>Providing excellent customer service and ensuring satisfaction</li>
<li>Using your knowledge of our products and services to meet customer needs</li>
<li>Maintaining positive customer relationships</li>
<li>Achieving individual and team KPIs</li>
<li>Providing monthly reports to support organisational growth</li>
</ul><h3 class="jobSectionHeader"><b>What do I need?</b></h3><p><b>
Capability, Knowledge and Experience:</b></p>
<ul>
<li>Experience working within a retention and/or customer service role</li>
<li>Ideally worked in a fast paced, high achieving environment</li>
<li>Exceptional communicator (written and verbal)</li>
<li>Highly organised with strong administrative skills</li>
<li>A proven track record of working to targets with an impressive success rate</li>
</ul>
<p>Personal Characteristics:</p>
<ul>
<li>Excellent interpersonal and written skills</li>
<li>Assertive with a positive and resilient attitude</li>
<li>Determination to achieve the best results for both the organisation and the customer</li>
<li>A customer centric mindset</li>
<li>Strong eye for detail with experience of working in a role where accuracy is paramount</li>
<li>Flexible and able to work in a developing role</li>
</ul><h3 class="jobSectionHeader"><b>Additional information`</b></h3><p>
We&rsquo;re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you&rsquo;ll have access to a range of benefits including:</p>
<ul>
<li>25 days annual leave plus bank holidays + holiday buying scheme</li>
<li>Worksave pension scheme with up to 7% employer contribution</li>
<li>Free AA breakdown membership from Day 1 plus 50% discount for family and friends</li>
<li>Discounts on AA products including car and home insurance</li>
<li>Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more</li>
<li>Company funded life assurance</li>
<li>Diverse learning and development opportunities to support you to progress in your career</li>
<li>Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family</li>
</ul>
<p>Plus, so much more!</p>
<p>
We&rsquo;re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.</p></div>

Company Description/Business Unit
Location: Cardiff (hybrid working 2-3 days in office)

Contract Type: Permanent
Grade: L8M

Salary: £24,895

Hours Monday-Friday between 8am and 5pm

Join our dynamic Driving School, where the Academy Team is the backbone of our operations. We pride ourselves on delivering exceptional service and support to our customers and staff. As a Franchise Administrator, you will play a crucial role in the smooth running of our business.
What will I be doing?
Liaising with Sales and Renewal departments to issue Franchise Agreements on time
Auditing customer documents, accounts, and contracts for accuracy
Supporting customers with DBS, ADI, and PDI Badge renewals
Responding to customer enquiries via email and phone
Maintaining and organising online databases
Answering inbound phone calls as needed
Evaluating and improving processes for efficiency
Providing excellent customer service and ensuring satisfaction
Using your knowledge of our products and services to meet customer needs
Maintaining positive customer relationships
Achieving individual and team KPIs
Providing monthly reports to support organisational growth
What do I need?
Capability, Knowledge and Experience:

Experience working within a retention and/or customer service role
Ideally worked in a fast paced, high achieving environment
Exceptional communicator (written and verbal)
Highly organised with strong administrative skills
A proven track record of working to targets with an impressive success rate

Personal Characteristics:

Excellent interpersonal and written skills
Assertive with a positive and resilient attitude
Determination to achieve the best results for both the organisation and the customer
A customer centric mindset
Strong eye for detail with experience of working in a role where accuracy is paramount
Flexible and able to work in a developing role
Additional information`
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

25 days annual leave plus bank holidays + holiday buying scheme
Worksave pension scheme with up to 7% employer contribution
Free AA breakdown membership from Day 1 plus 50% discount for family and friends
Discounts on AA products including car and home insurance
Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
Company funded life assurance
Diverse learning and development opportunities to support you to progress in your career
Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

The AA

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