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The Arch Company acquired Network Rail’s former commercial estate business. It is now the landlord for more than 3,800 businesses across England and Wales making it the UK’s largest small business landlord, working with thousands of business owners, from car mechanics to bakeries and restaurants, who make a unique and vital contribution to the UK economy.

The Arch Company is committed to engaging with all customers and communities in an open and responsive manner and creating an environment in which businesses can flourish in the long term. The Arch Company is owned by Telereal Trillium and Blackstone.



Real Estate

The Arch Company

The Arch Company is the largest provider of properties for small and medium sized businesses in England and Wales.

People, HR & Administration

London

About Us:<ul><li>The Arch Company is the UK’s largest small business landlord, serving thousands of business owners who make a unique and vital contribution to the UK economy. The company purchased Network Rail’s former commercial property estate in early 2019 and have a property portfolio of more than 5,000 railway arches, business estates, former station buildings and other properties.</li><li>The Arch Company is proud to be the landlord to a diverse, passionate group of small business owners, entrepreneurs and community organisations across England and Wales. The Arch Company shareholders are TT Group and Blackstone Property Partners.</li><li>We're committed to creating a diverse, inclusive, and equitable workplace, so if you're interested in this job but don't meet every aspect of the job description, we’d still encourage you to apply. You might be the ideal candidate for this role, or other positions.</li></ul>Role Purpose:<ul><li>The HR administrator ensures the smooth operation of the HR department through a variety of essential tasks. They will provide administrative support, maintain employee records, manage HR databases, and process employment documentation. As well as handle employee relations by addressing inquiries and resolving concerns. They will also support payroll processing, organise training sessions, assist with performance appraisals, and help implement HR policies and procedures.</li></ul>Key Accountabilities:Employee Lifecycle Management:<ul><li>Handle the administration for all stages of the employee lifecycle from onboarding to offboarding.</li><li>Ensure all employee records are accurately maintained and updated in the HR information system.</li></ul>Shared Inbox Management:<ul><li>Oversee multiple shared HR inboxes, ensuring timely and accurate responses.</li><li>Prioritize and delegate emails to appropriate team members as necessary.</li></ul>HR Policies and Procedures:<ul><li>Possess comprehensive knowledge of HR policies and procedures to provide accurate information and guidance.</li><li>Stay updated with any changes in HR policies and ensure they are communicated and implemented effectively.</li></ul>Customer Service Excellence:<ul><li>Lead and inspire the HR team to deliver outstanding customer service to internal and external stakeholders.</li><li>Handle HR-related queries and issues with a customer-centric approach.</li></ul>Team Collaboration:<ul><li>Work collaboratively with other team members, fostering a supportive and cohesive team environment.</li><li>Participate actively in team meetings and contribute to team goals.</li></ul>Communication Skills:<ul><li>Exhibit exceptional communication skills, comfortable interacting with stakeholders at all levels.</li><li>Deliver clear and concise information through various communication channels.</li><li>Accuracy and Attention to Detail:</li><li>Maintain high levels of accuracy in all administrative tasks.</li><li>Pay close attention to detail, especially when handling employee records and data input.</li></ul>HR Experience:<ul><li>Bring prior experience working within an HR department, with an understanding of HR best practices.</li><li>Apply previous HR knowledge to enhance current HR processes and systems.</li></ul>HR Information System Proficiency:<ul><li>Use HR information systems effectively to access, input, and compile HR data.</li><li>Generate reports and analyse HR data to support decision-making processes.</li></ul>Time Management:<ul><li>Manage multiple tasks within tight and conflicting timeframes.</li><li>Prioritize tasks effectively to ensure timely completion of HR activities.</li><li>Leadership and Adherence to Values:</li><li>Lead by example, demonstrating commitment to The Arch Company policies, procedures, and values.</li><li>Foster a culture of integrity, respect, and professionalism within the HR team.</li></ul>Knowledge Skills And Experience:Essential:<ul><li>Organizational Skills: Ability to manage and prioritize a wide range of administrative tasks efficiently.</li><li>Problem-Solving: Proactive in identifying issues and finding solutions in a timely manner.</li><li>Technology Savvy: Comfortable using various HR software and technology to streamline HR processes.</li><li>Discretion: Handle sensitive information with the utmost confidentiality and professionalism.</li><li>Interpersonal Skills: Build and maintain positive relationships with colleagues and stakeholders.</li></ul>Desired:<ul><li>Previous involvement in payroll &amp; benefits (enrolment processes, eligibility criteria, and employee communications related to benefits)</li><li>Any relevant qualifications such as CIPD</li></ul>

About Us:The Arch Company is the UK’s largest small business landlord, serving thousands of business owners who make a unique and vital contribution to the UK economy. The company purchased Network Rail’s former commercial property estate in early 2019 and have a property portfolio of more than 5,000 railway arches, business estates, former station buildings and other properties.The Arch Company is proud to be the landlord to a diverse, passionate group of small business owners, entrepreneurs and community organisations across England and Wales. The Arch Company shareholders are TT Group and Blackstone Property Partners.We're committed to creating a diverse, inclusive, and equitable workplace, so if you're interested in this job but don't meet every aspect of the job description, we’d still encourage you to apply. You might be the ideal candidate for this role, or other positions.Role Purpose:The HR administrator ensures the smooth operation of the HR department through a variety of essential tasks. They will provide administrative support, maintain employee records, manage HR databases, and process employment documentation. As well as handle employee relations by addressing inquiries and resolving concerns. They will also support payroll processing, organise training sessions, assist with performance appraisals, and help implement HR policies and procedures.Key Accountabilities:Employee Lifecycle Management:Handle the administration for all stages of the employee lifecycle from onboarding to offboarding.Ensure all employee records are accurately maintained and updated in the HR information system.Shared Inbox Management:Oversee multiple shared HR inboxes, ensuring timely and accurate responses.Prioritize and delegate emails to appropriate team members as necessary.HR Policies and Procedures:Possess comprehensive knowledge of HR policies and procedures to provide accurate information and guidance.Stay updated with any changes in HR policies and ensure they are communicated and implemented effectively.Customer Service Excellence:Lead and inspire the HR team to deliver outstanding customer service to internal and external stakeholders.Handle HR-related queries and issues with a customer-centric approach.Team Collaboration:Work collaboratively with other team members, fostering a supportive and cohesive team environment.Participate actively in team meetings and contribute to team goals.Communication Skills:Exhibit exceptional communication skills, comfortable interacting with stakeholders at all levels.Deliver clear and concise information through various communication channels.Accuracy and Attention to Detail:Maintain high levels of accuracy in all administrative tasks.Pay close attention to detail, especially when handling employee records and data input.HR Experience:Bring prior experience working within an HR department, with an understanding of HR best practices.Apply previous HR knowledge to enhance current HR processes and systems.HR Information System Proficiency:Use HR information systems effectively to access, input, and compile HR data.Generate reports and analyse HR data to support decision-making processes.Time Management:Manage multiple tasks within tight and conflicting timeframes.Prioritize tasks effectively to ensure timely completion of HR activities.Leadership and Adherence to Values:Lead by example, demonstrating commitment to The Arch Company policies, procedures, and values.Foster a culture of integrity, respect, and professionalism within the HR team.Knowledge Skills And Experience:Essential:Organizational Skills: Ability to manage and prioritize a wide range of administrative tasks efficiently.Problem-Solving: Proactive in identifying issues and finding solutions in a timely manner.Technology Savvy: Comfortable using various HR software and technology to streamline HR processes.Discretion: Handle sensitive information with the utmost confidentiality and professionalism.Interpersonal Skills: Build and maintain positive relationships with colleagues and stakeholders.Desired:Previous involvement in payroll & benefits (enrolment processes, eligibility criteria, and employee communications related to benefits)Any relevant qualifications such as CIPD

The Arch Company

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