Large

The Cigna Group is a global health company committed to creating a better future built on the vitality of every individual and every community. We relentlessly challenge ourselves to partner and innovate solutions for better health. 

The Cigna Group includes products and services marketed under Cigna Healthcare, Evernorth Health Services or its subsidiaries. The Cigna Group maintains sales capabilities in more than 30 countries and jurisdictions, and has more than 190 million customer relationships around the world.

Science & Healthcare

The Cigna Group

You need a Bachelor's in computers/engineering and 3 years of software development experience with Java, SQL, Oracle, SpringBoot, Cloud, and distributed systems. Reliable high-speed internet is required.

You will develop and maintain complex software, conduct QA, oversee vendor collaboration, resolve production issues, and enhance processes while engaging in the SDLC using Agile methodology.

Software Engineering

IT & Cybersecurity

Morris Plains

<div>The job profile for this position is Software Engineering Advisor which is a Band 4 Senior Contributor Career Track Role with Cigna-Evernorth Services, Inc.
Write and modify complex software application programs. Create detailed specifications and designs. Conducting quality assurance reviews of application programming. Code, test, debug, document, and maintain software application programs. Partner with multiple vendors to create estimates and delivery plans for projects. Ensure quality of technology delivery of multiple vendors&rsquo; technology solutions for a variety of concurrent projects. Provide delivery accountability for solutions for multiple concurrent projects within an application family. Set direction to mature the technology associated with the team and engage in Technical Debt removal where possible. Identify and implement process enhancement opportunities associated with supporting the application area. Recommend actions to direct the existing and new technology components in the software environment to support activities of team leaders and architects. Provide technical guidance for components of technology suites and be responsible for developing standard practices, components, and guidelines for the use of complex technology components. Resolve urgent and high production incidents while determining the root cause of problems and driving the resolution of said problems. Involved in all phases of the software development life cycle (SDLC) using Agile methodology. Provide expertise on complex software engineering assignments/projects. Participate in delivery of definitive enterprise information environment that enables strategic decision-making capabilities across the enterprise via analytics and reporting. Exercise creativity, foresight, and judgment in conceiving, planning, and delivering initiatives. Use professional knowledge and acumen to advise functional leaders. Hybrid work schedule.
Requires Bachelor&rsquo;s or foreign equivalent degree in computers or engineering plus three years of experience in software development. Must have experience with: Java, SQL, Oracle, SpringBoot, Cloud, Distributed system development. 

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we&rsquo;re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.</div>

The job profile for this position is Software Engineering Advisor which is a Band 4 Senior Contributor Career Track Role with Cigna-Evernorth Services, Inc.
Write and modify complex software application programs. Create detailed specifications and designs. Conducting quality assurance reviews of application programming. Code, test, debug, document, and maintain software application programs. Partner with multiple vendors to create estimates and delivery plans for projects. Ensure quality of technology delivery of multiple vendors’ technology solutions for a variety of concurrent projects. Provide delivery accountability for solutions for multiple concurrent projects within an application family. Set direction to mature the technology associated with the team and engage in Technical Debt removal where possible. Identify and implement process enhancement opportunities associated with supporting the application area. Recommend actions to direct the existing and new technology components in the software environment to support activities of team leaders and architects. Provide technical guidance for components of technology suites and be responsible for developing standard practices, components, and guidelines for the use of complex technology components. Resolve urgent and high production incidents while determining the root cause of problems and driving the resolution of said problems. Involved in all phases of the software development life cycle (SDLC) using Agile methodology. Provide expertise on complex software engineering assignments/projects. Participate in delivery of definitive enterprise information environment that enables strategic decision-making capabilities across the enterprise via analytics and reporting. Exercise creativity, foresight, and judgment in conceiving, planning, and delivering initiatives. Use professional knowledge and acumen to advise functional leaders. Hybrid work schedule.
Requires Bachelor’s or foreign equivalent degree in computers or engineering plus three years of experience in software development. Must have experience with: Java, SQL, Oracle, SpringBoot, Cloud, Distributed system development.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Software Engineer Advisor - Hybrid - The Cigna Group

Software Engineer Advisor - Hybrid

You must be bilingual (Spanish/English), have 2 years in IT support, incident management, call system experience, Microsoft Office, Windows 10 support, Active Directory, Citrix, SCCM, Exchange, and networking skills.

You will provide technical support, manage incidents, configure end-user devices, ensure SLA compliance, allocate requests, and identify process improvements.

Customer Relations

Madrid

<div>About Cigna
The Cigna Group is a global health company committed to improving health and vitality. We relentlessly challenge ourselves to partner and innovate solutions for better health. Our global workforce of more than 70,000 colleagues work through Cigna Healthcare and Evernorth Health Services to fulfill our mission to improve the health and vitality of the more than 178 million customer relationships we serve in more than 30 countries and jurisdictions.
About the job
Cigna, a leading global health insurer, is experiencing an exciting period. We are looking to recruit an experienced IT Service Desk Analyst in Madrid. The successful candidate will be a member of the Technology, Engineering, and Operations group.
Reporting to the Service Desk Team leader, you will provide operational support and account administration to the IT Service Desk team.
The successful candidate will be a high-performing individual who is methodical, inquisitive, and passionate about technology and service.
After an intense training period, you will work about 66% from the Cigna office and 34% from home.
Main duties and responsibilities<ul><li>
Provide technical support to onsite and remote users.</li><li>
Install, configure and support (IMAC) end-user devices.</li><li>
Manage/monitor IT Service Desk Incidents and Service Request via the call management system.</li><li>
Manage User system access for various applications.</li><li>
Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.</li><li>
Ensure all incidents are managed following targets set out in SLA.</li><li>
Escalate any issues/ outages to the IT Service Desk Team leader.</li><li>
Prioritising and allocating all requests within IT Support teams.</li></ul>
Required Skills
<ul><li>Fluent in Spanish and English, with verbal and written communication proficiency.</li><li>
Two years of experience within an IT support team</li><li>
Incident management skills</li><li>
Experience with a call management system</li><li>
Experience with Microsoft Office</li><li>
Windows 10 support and build experience. ( both OS and pc hardware)</li><li>
Active Directory</li><li>
Citrix Support</li><li>
SCCM</li><li>
Exchange account maintenance</li><li>
Networking &amp; patching</li></ul>
Desirable Skills
<ul><li>ITIL Foundation certified.</li><li>
Experience with Service Now.</li><li>
Avaya Telephony</li></ul>
About You
<ul><li>Communicate clearly and effectively.</li><li>
Excellent communication skills and be able to correspond efficiently and effectively. This includes both verbal and written formats.</li><li>
A positive &lsquo;can-do&rsquo; attitude with a strong commitment to customer support.</li></ul>
Why should you join Cigna?
You will get to work with a global, truly innovative and flexible Technology division growing rapidly due to continued success and massive transformation.
We are constantly investing in, improving and innovating our global technology stack.
You will join a business that truly invests in you as a person. You will be offered the opportunity to progress your knowledge and skills through internal and external training, take secondment to other teams/projects and much more.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.</div>

About Cigna
The Cigna Group is a global health company committed to improving health and vitality. We relentlessly challenge ourselves to partner and innovate solutions for better health. Our global workforce of more than 70,000 colleagues work through Cigna Healthcare and Evernorth Health Services to fulfill our mission to improve the health and vitality of the more than 178 million customer relationships we serve in more than 30 countries and jurisdictions.
About the job
Cigna, a leading global health insurer, is experiencing an exciting period. We are looking to recruit an experienced IT Service Desk Analyst in Madrid. The successful candidate will be a member of the Technology, Engineering, and Operations group.
Reporting to the Service Desk Team leader, you will provide operational support and account administration to the IT Service Desk team.
The successful candidate will be a high-performing individual who is methodical, inquisitive, and passionate about technology and service.
After an intense training period, you will work about 66% from the Cigna office and 34% from home.
Main duties and responsibilities
Provide technical support to onsite and remote users.
Install, configure and support (IMAC) end-user devices.
Manage/monitor IT Service Desk Incidents and Service Request via the call management system.
Manage User system access for various applications.
Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
Ensure all incidents are managed following targets set out in SLA.
Escalate any issues/ outages to the IT Service Desk Team leader.
Prioritising and allocating all requests within IT Support teams.
Required Skills
Fluent in Spanish and English, with verbal and written communication proficiency.
Two years of experience within an IT support team
Incident management skills
Experience with a call management system
Experience with Microsoft Office
Windows 10 support and build experience. ( both OS and pc hardware)
Active Directory
Citrix Support
SCCM
Exchange account maintenance
Networking & patching
Desirable Skills
ITIL Foundation certified.
Experience with Service Now.
Avaya Telephony
About You
Communicate clearly and effectively.
Excellent communication skills and be able to correspond efficiently and effectively. This includes both verbal and written formats.
A positive ‘can-do’ attitude with a strong commitment to customer support.
Why should you join Cigna?
You will get to work with a global, truly innovative and flexible Technology division growing rapidly due to continued success and massive transformation.
We are constantly investing in, improving and innovating our global technology stack.
You will join a business that truly invests in you as a person. You will be offered the opportunity to progress your knowledge and skills through internal and external training, take secondment to other teams/projects and much more.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Technical Customer Support Analyst - The Cigna Group

Technical Customer Support Analyst

You need 6+ years in operations, strong results focus, excellent communication, data analytics skills, bilingual in English/Spanish, and strong problem-solving and prioritization abilities.

You will manage daily operations, enhance efficiency, oversee capacity planning, improve customer experience, lead teams, drive continuous improvement, and ensure compliance with regulations.

Business, Operations & Strategy

<div>About us
Cigna is one of the world&rsquo;s leading providers of health care and expatriate employee benefits. Headquartered in the US and listed in NYSE, the Company operates in countries across the Americas, Europe, Africa and Asia Pacific.
For our Cigna Healthcare Spain (domestic business) we are looking for a Head of Operations.
Your job
As Operations lead in Spain, you will be heading up all the operational areas at Cigna Healthcare Spain (Customer Service, Enrollment &amp; Fulfillment, Claims Management and PMO area), managing close to 100 headcounts. It will be valuated a customer centric mind-set that will ensure the contribution to our overall strategy.
You will directly report to the CEO and will be a member of the Spanish Senior Management Team and Executive Board. Your role will be to:<ul><li>
Deliver the day-to-day business unit management for Operations in Cigna Healthcare Spain developing and implementing policies and procedures, monitoring performance metrics, and ensuring compliance with industry regulations.</li><li>
Ensuring that operational processes are in place and work efficient and effectively, and review systems operational capabilities to make recommendations, to automate tasks and to enhance efficiencies.</li><li>
Manage effectively capacity plans, keeping oversight of staff level requirements, and implement strategies to improve productivity.</li><li>
Lead the customer journey map throughout the company to make improvements in the customer experience.</li><li>
Work collaboratively with the other Spain Domestic Heads of Departments and wider stakeholder network across Cigna International Healthcare.</li><li>
Motivate individuals and your teams collectively to achieve agreed productivity, turn-around-time, quality and client &amp; customer satisfaction targets, creating an environment that encourages and delivers success</li><li>
Inspire your team whilst developing your team members to the next level.</li><li>
Use data insights to challenge day-to-day operations, and build a continuous improvement mindset.</li><li>
Overseeing the PMO area to proactively assisting the business in the develop and implementation of the annual set of innovative projects.</li><li>
Produce meaningful, and accurate management reports, including trending and enhancement activities with quantification of operational impacts.</li><li>
Develop/maintain proactive business relationships, both internally and externally, to ensure a seamless delivery of service, and be aware of the market new trends, digital and operational tools, to leverage innovations within Cigna.</li><li>
Manage the implementation of new contracts with the support of the subject matter experts.</li><li>
Monitoring through the proper register, all the operational risks, establishing the needed controls to mitigate them.</li></ul>
Operations Manager also plays a key role in developing and implementing policies and procedures, monitoring performance metrics, and ensuring compliance with industry regulations.
Key competences<ul><li>
Minimum of 6 years&rsquo; experience leading large operations teams or other relevant experience in a Customer Operations function.</li><li>
Results driven with focus on execution and delivery, and strategy oriented able to motivate leaders.</li><li>
Excellent communication and inter-personal skills for managing multiple stakeholder groups.</li><li>
Experience in coaching, managing, developing and motivating individuals.</li><li>
Proven data analytics skills (advanced Excel, Qlikview, Tableau ...).</li><li>
Fluent language skills at least in English and Spanish.</li><li>
Excellent organisation, planning and prioritisation skills as well as orientated to problem-solving and process improvement.</li><li>
Flexibility and adaptability to change and proactivity to assume ownership for achieving personal results and collective goals.</li></ul>
What we offer:<ul><li>
Permanent contract.</li><li>
Enjoy working from the comfort of your home 3 days per week and 2 days from our Madrid office.</li><li>
Competitive salary plus plenty of social benefits.</li></ul>
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.</div>

About us
Cigna is one of the world’s leading providers of health care and expatriate employee benefits. Headquartered in the US and listed in NYSE, the Company operates in countries across the Americas, Europe, Africa and Asia Pacific.
For our Cigna Healthcare Spain (domestic business) we are looking for a Head of Operations.
Your job
As Operations lead in Spain, you will be heading up all the operational areas at Cigna Healthcare Spain (Customer Service, Enrollment & Fulfillment, Claims Management and PMO area), managing close to 100 headcounts. It will be valuated a customer centric mind-set that will ensure the contribution to our overall strategy.
You will directly report to the CEO and will be a member of the Spanish Senior Management Team and Executive Board. Your role will be to:
Deliver the day-to-day business unit management for Operations in Cigna Healthcare Spain developing and implementing policies and procedures, monitoring performance metrics, and ensuring compliance with industry regulations.
Ensuring that operational processes are in place and work efficient and effectively, and review systems operational capabilities to make recommendations, to automate tasks and to enhance efficiencies.
Manage effectively capacity plans, keeping oversight of staff level requirements, and implement strategies to improve productivity.
Lead the customer journey map throughout the company to make improvements in the customer experience.
Work collaboratively with the other Spain Domestic Heads of Departments and wider stakeholder network across Cigna International Healthcare.
Motivate individuals and your teams collectively to achieve agreed productivity, turn-around-time, quality and client & customer satisfaction targets, creating an environment that encourages and delivers success
Inspire your team whilst developing your team members to the next level.
Use data insights to challenge day-to-day operations, and build a continuous improvement mindset.
Overseeing the PMO area to proactively assisting the business in the develop and implementation of the annual set of innovative projects.
Produce meaningful, and accurate management reports, including trending and enhancement activities with quantification of operational impacts.
Develop/maintain proactive business relationships, both internally and externally, to ensure a seamless delivery of service, and be aware of the market new trends, digital and operational tools, to leverage innovations within Cigna.
Manage the implementation of new contracts with the support of the subject matter experts.
Monitoring through the proper register, all the operational risks, establishing the needed controls to mitigate them.
Operations Manager also plays a key role in developing and implementing policies and procedures, monitoring performance metrics, and ensuring compliance with industry regulations.
Key competences
Minimum of 6 years’ experience leading large operations teams or other relevant experience in a Customer Operations function.
Results driven with focus on execution and delivery, and strategy oriented able to motivate leaders.
Excellent communication and inter-personal skills for managing multiple stakeholder groups.
Experience in coaching, managing, developing and motivating individuals.
Proven data analytics skills (advanced Excel, Qlikview, Tableau ...).
Fluent language skills at least in English and Spanish.
Excellent organisation, planning and prioritisation skills as well as orientated to problem-solving and process improvement.
Flexibility and adaptability to change and proactivity to assume ownership for achieving personal results and collective goals.
What we offer:
Permanent contract.
Enjoy working from the comfort of your home 3 days per week and 2 days from our Madrid office.
Competitive salary plus plenty of social benefits.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Director de Operaciones - The Cigna Group

Director de Operaciones

You must have a relevant degree or experience, strong English, decision-making skills, numerical accuracy, discipline, efficiency, teamwork ability, computer proficiency, and discretion with confidential info.

You will process and evaluate claims, determine outcomes, interact with claimants and agents, and ensure compliance with policies while following established procedures.

People, HR & Administration

Healthcare

<div>Delivers straightforward administrative and/or other basic business services in Claims. Examines and processes paper claims and/or electronic claims. Determines whether to return, pend, deny or pay claims within policies. Determines steps necessary for adjudication. Settles claims with claimants in accordance with policy provisions. Compares claim application and/or provider statement with policy file and other records to evaluate completeness and validity of claim. Interacts with agents and claimants by mail or phone to correct claim form errors or omissions and to investigate questionable entries. Issues tend to be routine in nature. Good knowledge and understanding of Claims and business/operating processes and procedures. Works to clearly defined procedures under close supervision.
ABOUT US: 
Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance &ndash; directly to individuals and through employers and intermediaries. 
Cigna&rsquo;s mission is to help our customers improve their health, well-being and sense of security. 
YOUR MISSION: 
Critical analysis and processing of claims for medical expenses within the fixed turn around time. 
KEY AREAS:<div><ul><li> 
Claims processing:</li><li>Assessing and processing claims for medical expenses while always bearing in mind the importance of</li></ul>
medical confidentiality. 
<ul><li>Accurate data input to the PC and mainframe applications.</li><li>Positioning himself/herself analytically and critically in the context of cost management and in respect of</li></ul>
existing working methods. 
<ul><li>Following up his/her own workload (volume and timing): keeping an eye on chronology and processing</li></ul>
time of the work volume and taking suitable actions. 
<ul><li>Participate efficiently in processing the flow of claims: inform the Supervisor about claims lacking clarity and about possible ways of optimising the processes.</li><li>A sustained effort towards high-quality claims handling, accurate reimbursements and fast transactions</li></ul>
are important motivators.</div><div><ul><li> 
In relation to other positions:</li><li>Providing accurate communication about a dossier to the interested internal employee.</li><li>Tracking irregularities in procedures and highlighting these to the Supervisor.</li><li>Raising problems or sensitivities with your superior.</li><li>Participating actively in an agreeable and amicable atmosphere.</li></ul></div> 
SKILLS AND KNOWLEDGE:<div><ul><li> 
Education Level:</li><li>Degree or similar by experience (Foreign languages studies, translation and interpreting, administration, accountancy).</li></ul></div><ul><li>Specific Knowledge:</li><li>Active knowledge of English.</li><li>Good knowledge of any of these languages is a plus: German, Dutch, Greek, French, Italian, Portuguese, or any other European language.</li></ul><ul><li>Skills:</li><li>Skillful in taking decisions: takes the right action on allocated files based on the available information.</li><li>Skillful with numbers: likes to work with numbers.</li><li>Accurate: works accurately on the input of data, aims to work faultlessly.</li><li>Discipline: pays attention to procedures, agreements and document flows.</li><li>Efficient: finds a good balance between quality and quantity.</li><li>Team player: Able to work in a team.</li><li>Skillful with computer programs: readily learns the ropes in the use of current office applications</li><li>Discreet: works discreetly with confidential (medical) information.</li></ul>
What we offer:<ul><li>Long Term contract</li><li>Multicultural working environment with Hybrid working
</li><li>Enjoy working from the comfort of your home 3 days per week and 2 days from our Madrid office (shuttle bus from Madrid to the office).</li><li> Flexible starting hour</li></ul>
 &ndash; Our shifts start from 7:00 to 9:30, with possibility to choose the time that suits you best (Monday to Friday - Morning intensive shift ).<ul><li>Social Benefits
</li><li>Private Medical and Dental Insurance, Life Assurance, Educational Development Program, Foreign Language Scholarship, flexible compensation.</li></ul>
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.</div>

Delivers straightforward administrative and/or other basic business services in Claims. Examines and processes paper claims and/or electronic claims. Determines whether to return, pend, deny or pay claims within policies. Determines steps necessary for adjudication. Settles claims with claimants in accordance with policy provisions. Compares claim application and/or provider statement with policy file and other records to evaluate completeness and validity of claim. Interacts with agents and claimants by mail or phone to correct claim form errors or omissions and to investigate questionable entries. Issues tend to be routine in nature. Good knowledge and understanding of Claims and business/operating processes and procedures. Works to clearly defined procedures under close supervision.
ABOUT US:
Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance – directly to individuals and through employers and intermediaries.
Cigna’s mission is to help our customers improve their health, well-being and sense of security.
YOUR MISSION:
Critical analysis and processing of claims for medical expenses within the fixed turn around time.
KEY AREAS:
Claims processing:Assessing and processing claims for medical expenses while always bearing in mind the importance of
medical confidentiality.
Accurate data input to the PC and mainframe applications.Positioning himself/herself analytically and critically in the context of cost management and in respect of
existing working methods.
Following up his/her own workload (volume and timing): keeping an eye on chronology and processing
time of the work volume and taking suitable actions.
Participate efficiently in processing the flow of claims: inform the Supervisor about claims lacking clarity and about possible ways of optimising the processes.A sustained effort towards high-quality claims handling, accurate reimbursements and fast transactions
are important motivators.
In relation to other positions:Providing accurate communication about a dossier to the interested internal employee.Tracking irregularities in procedures and highlighting these to the Supervisor.Raising problems or sensitivities with your superior.Participating actively in an agreeable and amicable atmosphere.
SKILLS AND KNOWLEDGE:
Education Level:Degree or similar by experience (Foreign languages studies, translation and interpreting, administration, accountancy).Specific Knowledge:Active knowledge of English.Good knowledge of any of these languages is a plus: German, Dutch, Greek, French, Italian, Portuguese, or any other European language.Skills:Skillful in taking decisions: takes the right action on allocated files based on the available information.Skillful with numbers: likes to work with numbers.Accurate: works accurately on the input of data, aims to work faultlessly.Discipline: pays attention to procedures, agreements and document flows.Efficient: finds a good balance between quality and quantity.Team player: Able to work in a team.Skillful with computer programs: readily learns the ropes in the use of current office applicationsDiscreet: works discreetly with confidential (medical) information.
What we offer:Long Term contractMulticultural working environment with Hybrid working
Enjoy working from the comfort of your home 3 days per week and 2 days from our Madrid office (shuttle bus from Madrid to the office). Flexible starting hour
 – Our shifts start from 7:00 to 9:30, with possibility to choose the time that suits you best (Monday to Friday - Morning intensive shift ).Social Benefits
Private Medical and Dental Insurance, Life Assurance, Educational Development Program, Foreign Language Scholarship, flexible compensation.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Claims Representative IOH - The Cigna Group

Claims Representative IOH

You need a Bachelor’s degree, excellent Excel skills, knowledge of regulations, strong communication and problem-solving abilities, plus 3 years of experience in the Middle East insurance market.

You will ensure compliance with regulations, support regional teams, conduct audits, maintain data, train staff, register benefit plans, and manage contracts while coordinating with key stakeholders.

Government & Politics

Legal

Dubai

<div>This is a broad and general role that will get involved in a range of policy management activities, with the view to specialize as the role evolves. The Policy Management Validation Executive role will support the Middle East region, giving great exposure to a range of products and business units. You are expected to help deliver the compliance monitoring program ensuring the business is meeting regulatory requirements and all policies, procedures and systems are in line with company compliance plan.
Responsibilities
Perform below duties; to ensure that all policies and procedures are implemented and well documented.<ul><li>
Plan and coordinate the operational activities to guarantee compliance with local Laws and Regulations.</li><li>
Provide extensive support and guidance to Regional and International teams on Middle East compliance queries and requirements.</li><li>
Undertake compliance data gathering and validation activities on regular basis based on agreement level.</li><li>
Tracking and maintaining data on regular basis to support performance review and reporting.</li><li>
Maintain issue log to identify gaps and opportunities for process improvements.</li><li>
Conduct periodic internal audit, identify problem areas and help formulate strategy to maintain compliance status.</li><li>
Stays updated with the regulatory requirement with the changes and impart inter-department training when needed.</li><li>
Closely partner with regional sales and client management teams to provide advice, support and guidance on all regulatory and compliance matters.</li><li>
Registration of benefit plans on government portals</li><li>
Support with preparation and management of client and broker contracts</li><li>
Support the teams to identify all compliance risks, help gather missing information and avoid non-compliance cases.</li><li>
Monitor and report adherence of compliance practice across business.</li><li>
Establish and maintain relationships with key stakeholders</li></ul>
Experience &amp; Competencies<ul><li>
Minimum Bachelor's degree</li><li>
High proficiency in MS office, excel in particular</li><li>
Understanding of regulatory requirements and its practical application</li><li>
Great rapport building and communication skills</li><li>
Strong problem solving, leadership skills, analytical and decision-making skills</li><li>
Minimum of 3 years&rsquo; experience of the Middle East insurance market and its associated risks</li></ul>
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.</div>

This is a broad and general role that will get involved in a range of policy management activities, with the view to specialize as the role evolves. The Policy Management Validation Executive role will support the Middle East region, giving great exposure to a range of products and business units. You are expected to help deliver the compliance monitoring program ensuring the business is meeting regulatory requirements and all policies, procedures and systems are in line with company compliance plan.
Responsibilities
Perform below duties; to ensure that all policies and procedures are implemented and well documented.
Plan and coordinate the operational activities to guarantee compliance with local Laws and Regulations.
Provide extensive support and guidance to Regional and International teams on Middle East compliance queries and requirements.
Undertake compliance data gathering and validation activities on regular basis based on agreement level.
Tracking and maintaining data on regular basis to support performance review and reporting.
Maintain issue log to identify gaps and opportunities for process improvements.
Conduct periodic internal audit, identify problem areas and help formulate strategy to maintain compliance status.
Stays updated with the regulatory requirement with the changes and impart inter-department training when needed.
Closely partner with regional sales and client management teams to provide advice, support and guidance on all regulatory and compliance matters.
Registration of benefit plans on government portals
Support with preparation and management of client and broker contracts
Support the teams to identify all compliance risks, help gather missing information and avoid non-compliance cases.
Monitor and report adherence of compliance practice across business.
Establish and maintain relationships with key stakeholders
Experience & Competencies
Minimum Bachelor's degree
High proficiency in MS office, excel in particular
Understanding of regulatory requirements and its practical application
Great rapport building and communication skills
Strong problem solving, leadership skills, analytical and decision-making skills
Minimum of 3 years’ experience of the Middle East insurance market and its associated risks
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group

navigation.mission