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Our story began in 1872 in Victorian Rochdale and the co-operative values on which our bank was built 150 years ago still stand today. They are more than the foundations of the bank, they are what connect us together – colleagues, customers, the businesses who bank with us, charities we support and the issues we stand for.

Since 1992, our unique customer-led Ethical Policy gives our customers a say in how their money is used and commits us to campaigning for the causes that matter to them. Because unlike a lot of banks, we understand the power your money has, and the difference it can make to the planet, people, and the community.

We haven’t financed the production or extraction of fossil fuels for over 20 years and we won’t do business with organisations that fail to implement basic human rights.
Do you know how your bank invests your money? Not many people do. 


Finance

The Co-operative Bank

You need customer service experience, a passion for service, target achievement skills, computer literacy, ability to assist diverse customers, and capacity to thrive in a fast-paced environment.

You will assist customers, manage cash, update records, promote appointments, educate on fraud, meet targets, ensure compliance, and contribute to community outreach.

Hospitality & Retail

Wolverhampton

<p><strong>What a typical day will look like:</strong></p><ul><li>Acting as the first point of contact for personal and business banking customers within the branch and supporting customers through our digital transformation</li><li>Identifying and addressing customer’s needs</li><li>Cash management control</li><li>Utilizing various internal systems to update customer records</li><li>Encouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services</li><li>Protecting and educating customers against fraud and scams</li><li>Engaging with customers from various backgrounds including those who may be vulnerable</li><li>Working towards personal/team targets and objectives</li><li>Adhering to day to day regulatory and compliance requirements</li><li>Working as part of a team, sharing and identifying ways to improve the service provided by the branch</li><li>Participating in community outreach work and charity projects</li></ul><p><strong>Knowledge, skills and experience required:</strong></p><ul><li>Previous experience gained within a customer service environment is essential (knowledge of cash handling would be advantageous)</li><li>A passion for excellent customer service with a positive, enthusiastic and resilient approach</li><li>Proven success in achieving targets, objectives or deadlines</li><li>Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers</li><li>Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.</li><li>The ability to work in a fast paced environment</li></ul><p><strong>What we can offer you:</strong></p><ul><li>27 days holiday rising to 30 days plus bank holidays</li><li>Annual bonus</li><li>Pay progression review every 6 months</li><li>Enhanced pay for working on a Saturday (an additional 35% will be paid on top of your normal hourly rate)</li><li>Competitive pension with bank contribution up to 10% based on your contribution for example you pay 4% we pay 8%.</li><li>Income protection</li><li>Life assurance</li><li>2 paid days for volunteering per year</li><li>Family friendly policies and supportive working environment</li><li>Recognition scheme and a culture in which we celebrate success</li><li>An inclusive work environment</li><li>Active network groups, ran by colleagues for colleagues</li><li>Full training with opportunities for career development</li></ul>

What a typical day will look like:Acting as the first point of contact for personal and business banking customers within the branch and supporting customers through our digital transformationIdentifying and addressing customer’s needsCash management controlUtilizing various internal systems to update customer recordsEncouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and servicesProtecting and educating customers against fraud and scamsEngaging with customers from various backgrounds including those who may be vulnerableWorking towards personal/team targets and objectivesAdhering to day to day regulatory and compliance requirementsWorking as part of a team, sharing and identifying ways to improve the service provided by the branchParticipating in community outreach work and charity projectsKnowledge, skills and experience required:Previous experience gained within a customer service environment is essential (knowledge of cash handling would be advantageous)A passion for excellent customer service with a positive, enthusiastic and resilient approachProven success in achieving targets, objectives or deadlinesComputer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customersProficiency in assisting customers from diverse backgrounds, including vulnerable individuals.The ability to work in a fast paced environmentWhat we can offer you:27 days holiday rising to 30 days plus bank holidaysAnnual bonusPay progression review every 6 monthsEnhanced pay for working on a Saturday (an additional 35% will be paid on top of your normal hourly rate)Competitive pension with bank contribution up to 10% based on your contribution for example you pay 4% we pay 8%.Income protectionLife assurance2 paid days for volunteering per yearFamily friendly policies and supportive working environmentRecognition scheme and a culture in which we celebrate successAn inclusive work environmentActive network groups, ran by colleagues for colleaguesFull training with opportunities for career development

Customer Service Officer - The Co-operative Bank

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      Location
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      Wolverhampton
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      Discipline:
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      Retail Banking 
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      Job type:
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      Permanent
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      Contact name:
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      Jemma Fisher
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      Contact email:
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      jemma.fisher@co-operativebank.co.uk
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      Job ref:
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      027423
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      Published:
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      1 day ago
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  <p><b>Customer Service Officer</b></p> 
  <p><b>Location: Wolverhampton</b></p> 
  <p><b>Contract: Permanent</b></p> 
  <p><b>Hours: Part Time – 21 hours per week Monday, Wednesday and Friday (9.00am-4.30pm)</b></p> 
  <p><b>Salary: £22,250 (Pro Rata) plus</b> <b>a pay progression review every 6 months, annual bonus and</b>** a fantastic range of benefits**</p> 
  <p><b>Why join The Co-operative Bank?</b></p>
  <p><br> </p>
  <p>2024 is an exciting time to join The Co-operative Bank as we continue our journey of growth.</p>
  <p><br> </p>
  <p>As the original ethical bank, formed in 1872, we are the only UK high street bank with a customer-led Ethical Policy; one of the many reasons our customers choose to bank with us. Unlike a lot of businesses, we haven’t just developed an ethical approach, we’ve had one from the very start.</p>
  <p><br> </p>
  <p>Working in one of our branch offices is all about the customer experience, what our customers see, hear and feel and is not just simply a transaction. That’s why Moneyfacts have awarded us the ‘Branch Network of the Year’ several years running!</p>
  <p><br> </p>
  <p>We have a great opportunity for anyone who is looking to kick-start or continue their career with the financial services industry. It doesn’t matter if you haven’t worked in a bank before, as you will benefit from our comprehensive training program and supportive environment. You will develop expertise in banking practices and gain a deep understanding of our customers, products and services.</p>
  <p><br> </p>
  <p>We are looking for people with outstanding customer service skills, who excel in a target driven environment, are motivated to succeed and want to thrive in a fast-paced and rewarding organisation.</p>
  <p><br> </p>
  <p><b>What a typical day will look like:</b></p> 
  <ul>
   <li>Acting as the first point of contact for personal and business banking customers within the branch and supporting customers through our digital transformation</li> 
   <li>Identifying and addressing customer’s needs</li> 
   <li>Cash management control</li> 
   <li>Utilizing various internal systems to update customer records</li> 
   <li>Encouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services</li> 
   <li>Protecting and educating customers against fraud and scams</li> 
   <li>Engaging with customers from various backgrounds including those who may be vulnerable</li> 
   <li>Working towards personal/team targets and objectives</li> 
   <li>Adhering to day to day regulatory and compliance requirements</li> 
   <li>Working as part of a team, sharing and identifying ways to improve the service provided by the branch</li> 
   <li>Participating in community outreach work and charity projects</li> 
  </ul>
  <p><b>Knowledge, skills and experience required:</b></p> 
  <ul>
   <li>Previous experience gained within a customer service environment is essential (knowledge of cash handling would be advantageous)</li> 
   <li>A passion for excellent customer service with a positive, enthusiastic and resilient approach</li> 
   <li>Proven success in achieving targets, objectives or deadlines</li> 
   <li>Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers</li> 
   <li>Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.</li> 
   <li>The ability to work in a fast paced environment</li> 
  </ul>
  <p><b>What we can offer you:</b></p> 
  <ul>
   <li>27 days holiday rising to 30 days plus bank holidays</li> 
   <li>Annual bonus</li> 
   <li>Pay progression review every 6 months</li> 
   <li>Enhanced pay for working on a Saturday (an additional 35% will be paid on top of your normal hourly rate)</li> 
   <li>Competitive pension with bank contribution up to 10% based on your contribution for example you pay 4% we pay 8%.</li> 
   <li>Income protection</li> 
   <li>Life assurance</li> 
   <li>2 paid days for volunteering per year</li> 
   <li>Family friendly policies and supportive working environment</li> 
   <li>Recognition scheme and a culture in which we celebrate success</li> 
   <li>An inclusive work environment</li> 
   <li>Active network groups, ran by colleagues for colleagues</li> 
   <li>Full training with opportunities for career development</li> 
  </ul>
  <p>The Co-operative Bank doesn’t currently have a sponsor licence with the Home Office. This means that we are unable to support candidates who require sponsorship under UK work visas. We do however welcome applications from all nationalities and backgrounds and all applications are considered on merit.</p> 
  <p>Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We are a Disability Confident Employer.</p> 
  <p>As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.</p>
  <p><br> </p>
  <p>Please note we may withdraw this vacancy once sufficient applications have been reached.</p>
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The Co-operative Bank

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