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The Riverside Company is a global investment firm focused on being one of the leading private capital options for business owners and employees at the smaller end of the middle market by seeking to fuel transformative growth and create lasting value.

Finance

The Riverside Company

You need 5-8 years in technical support or IT management, strong tech knowledge, leadership skills, problem-solving abilities, and excellent communication. Ability to manage multiple projects is essential.

You will manage a support team, resolve complex issues, oversee projects, ensure timely responses, implement best practices, and communicate with stakeholders while fostering team development.

Software Engineering

IT & Cybersecurity

New York

Company Overview: The Riverside Company is a global investment firm focused on being one of the leading private equity and flexible capital options for business owners and portfolio company employees at the smaller end of the middle market by seeking to fuel transformative growth and create lasting value. Since its founding in 1988, Riverside has made more than 1,000 investments. The firm's international private equity and flexible capital portfolios include more than 140 companies. For more information, visit www.riversidecompany.com. The Riverside Company is committed to providing equal opportunity for all qualified applicants and embraces the diversity of its people and encourages all underrepresented groups to apply. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States. Job Summary: We are seeking a highly skilled and motivated hands-on Manager, Technical Support to lead our technical support team. This role involves managing a team of support specialists and consultants, ensuring the highest level of technical support for our global private equity firm. The ideal candidate will have a strong technical background, excellent leadership skills, and a commitment to providing exceptional service. Key Responsibilities: Team Management: * Lead and manage a team of 2 full-time support specialists and 2 full-time consultants. * Provide guidance, mentorship, and professional development opportunities for team members. * Conduct regular performance reviews and set clear performance goals. Technical Support: * Oversee and participate in the resolution of complex technical issues. * Ensure timely and effective response to support requests from internal stakeholders. * Develop and implement best practices for technical support processes and procedures. * Participate in on-call support rotation every 3rd week Project Management: * Manage technical projects related to upgrades, implementations, and other IT initiatives. * Coordinate with other departments to ensure seamless integration of new technologies and service delivery needs are met. Stakeholder Communication: * Act as the primary point of contact for technical support escalations. * Communicate effectively with senior management and other stakeholders regarding support activities and project status. Continuous Improvement: * Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness. * Stay current with industry trends and emerging technologies to ensure the team is using the best tools and practices. * Required Skills and Experience: * 5-8 years of experience in a technical support or IT management role. * Strong technical knowledge of technology systems, networks, and software. * Excellent leadership and team management experience. * Strong problem-solving and analytical abilities. * Outstanding communication and interpersonal skills. * Ability to manage multiple projects and priorities simultaneously. Preferred Qualifications: * Experience in the financial services or private equity industry. * Relevant certifications (e.g., ITIL, CompTIA A+, etc.). * Experience with remote support tools and service desk technologies. Work Environment: * Based in our NYC office at Rockefeller Center. * In-Office, with remote flexibility as needed * Some travel may be required. * Reports To: Managing Director, Technology Riverside offers a competitive total rewards package with a salary range of $110, 000-130,000 (depending on experience) plus annual bonuses, robust benefits, and generous Paid Time Off (PTO). To learn more, please contact recruiting@riversidecompany.com. All candidates must abide by Riverside's internal policies related to data protection.

Company Overview:The Riverside Company is a global investment firm focused on being one of the leading private equity and flexible capital options for business owners and portfolio company employees at the smaller end of the middle market by seeking to fuel transformative growth and create lasting value. Since its founding in 1988, Riverside has made more than 1,000 investments. The firm's international private equity and flexible capital portfolios include more than 140 companies. For more information, visit www.riversidecompany.com.The Riverside Company is committed to providing equal opportunity for all qualified applicants and embraces the diversity of its people and encourages all underrepresented groups to apply. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.Job Summary:We are seeking a highly skilled and motivated hands-on Manager, Technical Support to lead our technical support team. This role involves managing a team of support specialists and consultants, ensuring the highest level of technical support for our global private equity firm. The ideal candidate will have a strong technical background, excellent leadership skills, and a commitment to providing exceptional service.Key Responsibilities:Team Management: * Lead and manage a team of 2 full-time support specialists and 2 full-time consultants. * Provide guidance, mentorship, and professional development opportunities for team members. * Conduct regular performance reviews and set clear performance goals.Technical Support: * Oversee and participate in the resolution of complex technical issues. * Ensure timely and effective response to support requests from internal stakeholders. * Develop and implement best practices for technical support processes and procedures. * Participate in on-call support rotation every 3rd weekProject Management: * Manage technical projects related to upgrades, implementations, and other IT initiatives. * Coordinate with other departments to ensure seamless integration of new technologies and service delivery needs are met.Stakeholder Communication: * Act as the primary point of contact for technical support escalations. * Communicate effectively with senior management and other stakeholders regarding support activities and project status.Continuous Improvement: * Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness. * Stay current with industry trends and emerging technologies to ensure the team is using the best tools and practices. * Required Skills and Experience: * 5-8 years of experience in a technical support or IT management role. * Strong technical knowledge of technology systems, networks, and software. * Excellent leadership and team management experience. * Strong problem-solving and analytical abilities. * Outstanding communication and interpersonal skills. * Ability to manage multiple projects and priorities simultaneously.Preferred Qualifications: * Experience in the financial services or private equity industry. * Relevant certifications (e.g., ITIL, CompTIA A+, etc.). * Experience with remote support tools and service desk technologies.Work Environment: * Based in our NYC office at Rockefeller Center. * In-Office, with remote flexibility as needed * Some travel may be required. * Reports To: Managing Director, TechnologyRiverside offers a competitive total rewards package with a salary range of $110, 000-130,000 (depending on experience) plus annual bonuses, robust benefits, and generous Paid Time Off (PTO). To learn more, please contact recruiting@riversidecompany.com.All candidates must abide by Riverside's internal policies related to data protection.

Technical Support Manager - The Riverside Company

&lt;p&gt;&lt;strong&gt;Company Overview:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;The Riverside Company is a global investment firm focused on being one of the leading private equity and flexible capital options for business owners and portfolio company employees at the smaller end of the middle market by seeking to fuel transformative growth and create lasting value. Since its founding in 1988, Riverside has made more than 1,000 investments. The firm's international private equity and flexible capital portfolios include more than 140 companies. For more information, visit www.riversidecompany.com.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;The Riverside Company is committed to providing equal opportunity for all qualified applicants and embraces the diversity of its people and encourages all underrepresented groups to apply. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Job Summary:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;We are seeking a highly skilled and motivated hands-on Manager, Technical Support to lead our technical support team. This role involves managing a team of support specialists and consultants, ensuring the highest level of technical support for our global private equity firm. The ideal candidate will have a strong technical background, excellent leadership skills, and a commitment to providing exceptional service.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;Key Responsibilities:&lt;/p&gt;&lt;p&gt;&lt;strong&gt;&lt;u&gt;Team Management:&lt;/u&gt;&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Lead and manage a team of 2 full-time support specialists and 2 full-time consultants.&lt;/li&gt;&lt;li&gt;Provide guidance, mentorship, and professional development opportunities for team members.&lt;/li&gt;&lt;li&gt;Conduct regular performance reviews and set clear performance goals.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;&lt;u&gt;Technical Support:&lt;/u&gt;&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Oversee and participate in the resolution of complex technical issues.&lt;/li&gt;&lt;li&gt;Ensure timely and effective response to support requests from internal stakeholders.&lt;/li&gt;&lt;li&gt;Develop and implement best practices for technical support processes and procedures.&lt;/li&gt;&lt;li&gt;Participate in on-call support rotation every 3rd week&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;&lt;u&gt;Project Management:&lt;/u&gt;&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Manage technical projects related to upgrades, implementations, and other IT initiatives.&lt;/li&gt;&lt;li&gt;Coordinate with other departments to ensure seamless integration of new technologies and service delivery needs are met.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;&lt;u&gt;Stakeholder Communication:&lt;/u&gt;&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Act as the primary point of contact for technical support escalations.&lt;/li&gt;&lt;li&gt;Communicate effectively with senior management and other stakeholders regarding support activities and project status.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;&lt;u&gt;Continuous Improvement:&lt;/u&gt;&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness.&lt;/li&gt;&lt;li&gt;Stay current with industry trends and emerging technologies to ensure the team is using the best tools and practices.&lt;/li&gt;&lt;li&gt;Required Skills and Experience:&lt;/li&gt;&lt;li&gt;5-8 years of experience in a technical support or IT management role.&lt;/li&gt;&lt;li&gt;Strong technical knowledge of technology systems, networks, and software.&lt;/li&gt;&lt;li&gt;Excellent leadership and team management experience.&lt;/li&gt;&lt;li&gt;Strong problem-solving and analytical abilities.&lt;/li&gt;&lt;li&gt;Outstanding communication and interpersonal skills.&lt;/li&gt;&lt;li&gt;Ability to manage multiple projects and priorities simultaneously.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;&lt;u&gt;Preferred Qualifications:&lt;/u&gt;&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Experience in the financial services or private equity industry.&lt;/li&gt;&lt;li&gt;Relevant certifications (e.g., ITIL, CompTIA A+, etc.).&lt;/li&gt;&lt;li&gt;Experience with remote support tools and service desk technologies.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;&lt;u&gt; &lt;/u&gt;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;&lt;u&gt;Work Environment:&lt;/u&gt;&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Based in our NYC office at Rockefeller Center.&lt;/li&gt;&lt;li&gt;In-Office, with remote flexibility as needed&lt;/li&gt;&lt;li&gt;Some travel may be required.&lt;/li&gt;&lt;li&gt;Reports To: Managing Director, Technology&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;Riverside offers a competitive total rewards package with a salary range of $110, 000-130,000 (depending on experience) plus annual bonuses, robust benefits, and generous Paid Time Off (PTO). To learn more, please contact recruiting@riversidecompany.com.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;All candidates must abide by Riverside's internal policies related to data protection.&lt;/strong&gt;&lt;/p&gt;

Technical Support Manager

You should be fluent in English, have a quantitative degree, prior experience in PE/VC, M&A, or consulting, and be comfortable analyzing company economics using Excel.

You will source and analyze investments, execute growth initiatives, network with tech entrepreneurs, collaborate with team members, and gain exposure to an international investment team.

Consulting

Banking & Finance

Cologne

Start date: May/June 2025 We are looking for an ambitious Visiting Analyst (m/w/d) with a strong interest in software and venture capital to join our growing investment team in Germany and invest in young companies across Europe. At Riverside Acceleration Capital, we innovate venture capital by building a new hybrid growth capital strategy for software companies. We combine Growth Equity with a non-dilutive revenue share funding model to provide companies withthe right kind of capital at the right time. If you want to learn more, please visit our blog and our website. Riverside Acceleration Capital is part of a $14B+ international investment firm. We invest independently across North America and Europe. Our growing team is split between New York, San Francisco, and Cologne. We collaborate closely and come together daily. And we are just getting started! You will be a full member of a small, agile team: - Source, analyze, and close investments together with us across Europe - Come up with and execute on your own growth initiatives regarding deal sourcing and marketing - Create and foster your professional network in the European tech ecosystem - Meet software entrepreneurs from across Europe - Work directly with all team members, from Associate to Partner - Get daily exposure to an international investment team, spanning USA and Europe We are looking for a friendly, outgoing character with an analytical mindset: - Fluent in English (German is a plus) - Bachelor’s degree or higher – ideally, in a quantitative subject - Previous internship(s) in PE/VC, M&A, or consulting (startup experience is a plus) - You should not be afraid of diving deep into the economics of a company, working more with Excel and less with PowerPoint We are flexible around designing the internship to create the best outcome for all of us: - When: May or June / Q3 2025 - Where: In the beginning, a typical work week should be split 60% at the Cologne office and 40% remote to become a true part of the team; after one or two months, a more remote set-up is possible - Duration: 3+ months – the longer you stay with us, the more independent will be your work and the more enriched your experience About Riverside: The Riverside Company is a global investment firm focused on being one of the leading private equity and flexible capital options for business owners and portfolio company employees at the smaller end of the middle market by seeking to fuel transformative growth and create lasting value. Since its founding in 1988, Riverside has made more than 1,000 investments. The firm's international private equity and flexible capital portfolios include more than 150 companies. For more information, visit www.riversidecompany.com.

Start date: May/June 2025We are looking for an ambitious Visiting Analyst (m/w/d) with a strong interest in software and venture capital to join our growing investment team in Germany and invest in young companies across Europe.At Riverside Acceleration Capital, we innovate venture capital by building a new hybrid growth capital strategy for software companies. We combine Growth Equity with a non-dilutive revenue share funding model to provide companies withthe right kind of capital at the right time. If you want to learn more, please visit our blog and our website.Riverside Acceleration Capital is part of a $14B+ international investment firm. We invest independently across North America and Europe. Our growing team is split between New York, San Francisco, and Cologne. We collaborate closely and come together daily. And we are just getting started!You will be a full member of a small, agile team:- Source, analyze, and close investments together with us across Europe- Come up with and execute on your own growth initiatives regarding deal sourcing and marketing- Create and foster your professional network in the European tech ecosystem- Meet software entrepreneurs from across Europe- Work directly with all team members, from Associate to Partner- Get daily exposure to an international investment team, spanning USA and EuropeWe are looking for a friendly, outgoing character with an analytical mindset:- Fluent in English (German is a plus)- Bachelor’s degree or higher – ideally, in a quantitative subject- Previous internship(s) in PE/VC, M&A, or consulting (startup experience is a plus)- You should not be afraid of diving deep into the economics of a company, working more with Excel and less with PowerPointWe are flexible around designing the internship to create the best outcome for all of us:- When: May or June / Q3 2025- Where: In the beginning, a typical work week should be split 60% at the Cologne office and 40% remote to become a true part of the team; after one or two months, a more remote set-up is possible- Duration: 3+ months – the longer you stay with us, the more independent will be your work and the more enriched your experienceAbout Riverside:The Riverside Company is a global investment firm focused on being one of the leading private equity and flexible capital options for business owners and portfolio company employees at the smaller end of the middle market by seeking to fuel transformative growth and create lasting value. Since its founding in 1988, Riverside has made more than 1,000 investments. The firm's international private equity and flexible capital portfolios include more than 150 companies. For more information, visit www.riversidecompany.com. 

Riverside Acceleration Capital Internship: Visiting Analyst, Venture Capital - The Riverside Company

&lt;p&gt;&lt;strong&gt;Start date: May/June 2025&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;span&gt;We are looking for an ambitious &lt;/span&gt;&lt;strong&gt;Visiting Analyst&lt;/strong&gt;&lt;span&gt; (m/w/d) with a strong interest in software and venture capital to join our growing investment team in Germany and invest in young companies across Europe.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span&gt;At Riverside Acceleration Capital, &lt;/span&gt;&lt;strong&gt;we innovate venture capital&lt;/strong&gt;&lt;span&gt; by building a new hybrid growth capital strategy for software companies. &lt;/span&gt;&lt;strong&gt;We combine Growth Equity with a non-dilutive revenue share funding model to provide companies withthe right kind of capital at the right time&lt;/strong&gt;&lt;span&gt;. If you want to learn more, please visit our blog and our website.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;span&gt;Riverside Acceleration Capital is part of a $14B+ international investment firm. We invest independently across North America and Europe. Our growing team is split between New York, San Francisco, and Cologne. We collaborate closely and come together daily. And we are just getting started!&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;You will be a full member of a small, agile team:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;span&gt;- Source, analyze, and close investments together with us across Europe&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span&gt;- Come up with and execute on your own growth initiatives regarding deal sourcing and marketing&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span&gt;- Create and foster your professional network in the European tech ecosystem&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span&gt;- Meet software entrepreneurs from across Europe&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span&gt;- Work directly with all team members, from Associate to Partner&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span&gt;- Get daily exposure to an international investment team, spanning USA and Europe&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;We are looking for a friendly, outgoing character with an analytical mindset:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;span&gt;- Fluent in English (German is a plus)&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span&gt;- Bachelor’s degree or higher – ideally, in a quantitative subject&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span&gt;- Previous internship(s) in PE/VC, M&amp;amp;A, or consulting (startup experience is a plus)&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span&gt;- You should not be afraid of diving deep into the economics of a company, working more with Excel and less with PowerPoint&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;We are flexible around designing the internship to create the best outcome for all of us:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;span&gt;- When: May or June / Q3 2025&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span&gt;- Where: In the beginning, a typical work week should be split 60% at the Cologne office and 40% remote to become a true part of the team; after one or two months, a more remote set-up is possible&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span&gt;- Duration: 3+ months – the longer you stay with us, the more independent will be your work and the more enriched your experience&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;About Riverside: &lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;span&gt;The Riverside Company is a global investment firm focused on being one of the leading private equity and flexible capital options for business owners and portfolio company employees at the smaller end of the middle market by seeking to fuel transformative growth and create lasting value. Since its founding in 1988, Riverside has made more than 1,000 investments. The firm's international private equity and flexible capital portfolios include more than 150 companies. For more information, visit&amp;nbsp;&lt;/span&gt;www.riversidecompany.com&lt;span&gt;.&lt;/span&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;

The Riverside Company

Mission