Trip.com Group is a global travel services provider that offers a comprehensive range of travel solutions including accommodation, flight bookings, car rentals, and vacation packages. Their ultimate mission is to create the best travel experiences for users by leveraging advanced technology and a broad network of travel partners. The company's purpose is to simplify and enhance the travel experience for customers, making it easier for them to plan and book their trips while providing exceptional service and value through their extensive travel platform

Travel & Leisure

Trip.com Group 

You must be fluent in English, have a UAE work permit, 5+ years in OTA/tours, a network in tourism, tech-savvy, detail-oriented, travel-ready, and a strategic relationship builder.

You will acquire new attractions, manage supplier accounts, educate partners on platform features, analyze market data, and promote offers while ensuring customer-centric value and insights.

Customer Relations

Sales & Business Development

Dubai

<div>
 <div>
  <b>About Us </b>
 </div>
 <div>
  Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.<br> <br>
 </div>
 <div></div><br>
 <div>
  Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.<br> <br>
 </div>
 <div></div><br>
 <div>
  We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.<br> <br>
 </div>
 <div></div><br>
 <div>
  We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.<br>
 </div>
 <div></div><br>
 <div>
  <b>In this Role, you’ll get to </b>
 </div>
 <ul>
  <li>Acquisitions of new attractions and activities and existing supplier account management in the MEA Region. Actively identify high-potential prospect partners &amp; grow the revenue of the existing portfolio in this region.</li>
 </ul>
 <ul>
  <li>Educate attraction and activities suppliers on the many unique features that the trip.com platform offers. Quickly and effectively identify the correct platform product for each of MEA's suppliers to maximize revenue.</li>
 </ul>
 <ul>
  <li>Take a customer-centric approach to everything you do. Ensure attraction content, rates, availability, and products offer the best value to Trip.com customers.</li>
 </ul>
 <ul>
  <li>Keep your suppliers up to date on the campaigns offered by the trip.com platform and ensure strong coverage of deals across your account portfolio.</li>
 </ul>
 <ul>
  <li>Explore destination on-site promotion and distribution in the local market.</li>
 </ul>
 <ul>
  <li>Responsible for the MEA market, and conducting the data research and analysis (market, product, competitor, price, supplier, etc.)</li>
 </ul>
 <ul>
  <li>Provide market insights to optimize product design and sales directions for the success of global product localization.</li>
 </ul>
 <ul>
  <li>Other assigned tasks based on business need<br></li>
 </ul>
 <div></div><br>
 <div>
  <b>What you'll Need to Succeed </b>
 </div>
 <div>
  <ul>
   <li>Fluent in English</li>
  </ul>
 </div>
 <ul>
  <li>Valid working permit/visa in UAE</li>
 </ul>
 <ul>
  <li>A minimum of 5 years of working experience in tours and tickets of OTA, revenue/yield management, or e-commerce</li>
 </ul>
 <ul>
  <li>An existing network with Tourism Boards, airlines, affiliate partners, and travel influencers would be preferred</li>
 </ul>
 <ul>
  <li>Detail-oriented, execution-focused, and fast learning capability</li>
 </ul>
 <ul>
  <li>Dynamic, positive, stress management skills, and a good team player</li>
 </ul>
 <ul>
  <li>Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint</li>
 </ul>
 <ul>
  <li>Willing to travel</li>
 </ul>
 <div>
  Behavioral Requirements
 </div>
 <ul>
  <li>A desire to learn new things and improve yourself</li>
 </ul>
 <ul>
  <li>Integrity is fundamentally important to you</li>
 </ul>
 <ul>
  <li>You want to make a travel experience better for everyone</li>
 </ul>
 <ul>
  <li>A natural relationship builder and influencer to industry leaders</li>
 </ul>
 <ul>
  <li>You are naturally inspiring</li>
 </ul>
 <ul>
  <li>Strategic thinking &amp; an ability to connect the dots between suppliers and end-user customers<br></li>
 </ul>
 <div></div><br>
 <div>
  <b>Why Trip.com Group </b>
 </div>
 <div>
  We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
 </div>
 <div>
  What’s more?
 </div>
 <div>
  <ul>
   <li>Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions</li>
  </ul>
 </div>
 <div>
  <ul>
   <li>Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact</li>
  </ul>
 </div>
 <div>
  <ul>
   <li>We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.</li>
  </ul>
 </div>
 <div>
  <ul>
   <li>We encourage flexible work arrangement</li>
  </ul>
 </div>
 <div>
  Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.<br>
  <ul></ul>
 </div>
 <div></div><br>
 <div>
  Click the link to learn more about What makes Trip.com Group a leading global travel service provider?<br>
 </div>
 <div></div><br> <br>
 <div>
  Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!<br>
 </div>
 <div></div><br> <br>
 <div>
  Find out more job opportunities at https://careers.trip.com<br> <br>
 </div>
 <div></div><br> <br>
 <div>
  Have a good trip, and see you soon!
 </div>
</div>
<div></div>


 
  About Us 
 
 
  Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. 
 
 
 
  Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. 
 
 
 
  We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. 
 
 
 
  We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
 
 
 
  In this Role, you’ll get to 
 
 
  Acquisitions of new attractions and activities and existing supplier account management in the MEA Region. Actively identify high-potential prospect partners & grow the revenue of the existing portfolio in this region.
 
 
  Educate attraction and activities suppliers on the many unique features that the trip.com platform offers. Quickly and effectively identify the correct platform product for each of MEA's suppliers to maximize revenue.
 
 
  Take a customer-centric approach to everything you do. Ensure attraction content, rates, availability, and products offer the best value to Trip.com customers.
 
 
  Keep your suppliers up to date on the campaigns offered by the trip.com platform and ensure strong coverage of deals across your account portfolio.
 
 
  Explore destination on-site promotion and distribution in the local market.
 
 
  Responsible for the MEA market, and conducting the data research and analysis (market, product, competitor, price, supplier, etc.)
 
 
  Provide market insights to optimize product design and sales directions for the success of global product localization.
 
 
  Other assigned tasks based on business need
 
 
 
  What you'll Need to Succeed 
 
 
  
   Fluent in English
  
 
 
  Valid working permit/visa in UAE
 
 
  A minimum of 5 years of working experience in tours and tickets of OTA, revenue/yield management, or e-commerce
 
 
  An existing network with Tourism Boards, airlines, affiliate partners, and travel influencers would be preferred
 
 
  Detail-oriented, execution-focused, and fast learning capability
 
 
  Dynamic, positive, stress management skills, and a good team player
 
 
  Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
 
 
  Willing to travel
 
 
  Behavioral Requirements
 
 
  A desire to learn new things and improve yourself
 
 
  Integrity is fundamentally important to you
 
 
  You want to make a travel experience better for everyone
 
 
  A natural relationship builder and influencer to industry leaders
 
 
  You are naturally inspiring
 
 
  Strategic thinking & an ability to connect the dots between suppliers and end-user customers
 
 
 
  Why Trip.com Group 
 
 
  We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
 
 
  What’s more?
 
 
  
   Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
  
 
 
  
   Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
  
 
 
  
   We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
  
 
 
  
   We encourage flexible work arrangement
  
 
 
  Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
  
 
 
 
  Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
 
  
 
  Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
 
  
 
  Find out more job opportunities at https://careers.trip.com 
 
  
 
  Have a good trip, and see you soon!
 



Tours & Tickets Business Development Manager, MEA Region - Trip.com Group 

Trip.com Group

Tours & Tickets Business Development Manager, MEA Region

You need a Bachelor's in a relevant field, 3+ years in workforce management, strong English skills (Mandarin a plus), and expertise in forecasting. Must be strategic, organized, and customer-focused.

You will forecast volume, create schedules, manage staffing efficiency, monitor real-time queues and SLAs, and recommend improvements to meet service goals.

Manila

<div>
 <div>
  <div>
   <div>
    <div>
     <b>WFM</b><b><br> </b><b> SPECIALIST</b><b><br> </b><b> , PHCC</b>
    </div>
   </div>
   <div>
    <div>
     <br>
    </div>
   </div>
   <div>
    <div>
     <b>About Trip.com Group</b>
    </div><br>
    <div>
     <div>
      <div>
       <b>WFM</b><b><br> </b><b> SPECIALIST</b><b><br> </b><b> , PHCC</b>
      </div>
     </div>
     <div>
      <div>
       <br>
      </div>
     </div>
     <div>
      <div>
       <b>About Trip.com Group</b>
      </div>
     </div>
     <div>
      <div>
       <br>
      </div>
     </div>
     <div>
      <div>
       Trip.com Group (<br> NASDAQ:CTRP<br> ) was founded in 1999 and<br> it's<br> headquartered in Shanghai, China.
      </div>
     </div>
     <div>
      <div>
       <br>
      </div>
     </div>
     <div>
      <div>
       Trip.com Group, with more than 30,000 employees worldwide, is:
      </div>
     </div><br>
     <div>
      <ul>
       <li>
        <div>
         China’s leading travel services provider
        </div></li>
      </ul>
     </div>
     <div>
      <ul>
       <li>
        <div>
         Ranked No. 1 among China travel groups in 2015
        </div></li>
      </ul>
     </div>
     <div>
      <ul>
       <li>
        <div>
         Covering over 50% of the online travel service market share
        </div></li>
      </ul>
     </div>
     <div>
      <ul>
       <li>
        <div>
         The 2nd largest global online travel services company in terms of market value
        </div></li>
      </ul>
     </div>
     <div>
      <ul>
       <li>
        <div>
         China’s largest domestic travel services company
        </div></li>
      </ul>
     </div>
     <div>
      <div>
       In 2009, 2010 and 2014, Trip.com Group invested in<br> ezTravel<br> (Taiwan) and Wing<br> On<br> Travel (Hong Kong), expanding its business and services into Taiwan, Hong Kong, Macau and North America as well as<br> additional<br> destinations worldwide. Trip.com Group started its International Business towards the end of 2013, and the extent and pace of growth continues at an impressive rate.
      </div>
     </div>
     <div>
      <div>
       <br>
      </div>
     </div>
     <div>
      <div>
       As part of the exciting global expansion strategy, Trip.com is now growing its team in the Philippines to make its presence even more vibrant in Asia and the global market.
      </div>
     </div>
     <div></div>
     <div>
      <div>
       <br> <b> </b><b> </b>
      </div>
     </div>
     <div>
      <div>
       <b>Job</b><b><br> </b><b> Responsibilities</b><b><br> </b><b> :</b>
      </div>
     </div>
     <div>
      <div>
       <br>
      </div>
     </div>
     <div>
      <ul>
       <li>
        <div>
         Volume forecast for the next 3<br> -<br> 6<br> -<br> 12 months<br> , s<br> taffing<br> , and<br> scheduling based on the forecasted volume
        </div></li>
      </ul>
     </div>
    </div>
    <div>
     <div>
      <ul>
       <li>
        <div>
         Responsible for creating efficient schedules,<br> processing<br> and managing overtime and under time
        </div></li>
      </ul>
     </div>
     <div>
      <ul>
       <li>
        <div>
         Achiev<br> e<br> daily, weekly, monthly &amp; quarterly service level and efficiency goals
        </div></li>
      </ul>
     </div>
     <div>
      <ul>
       <li>
        <div>
         Watch over real-<br> time queues and mak<br> e<br> real time skilling changes
        </div></li>
      </ul>
     </div>
     <div>
      <ul>
       <li>
        <div>
         Monitor handling times and adherence SLA under/over achievement
        </div></li>
      </ul>
     </div>
     <div>
      <ul>
       <li>
        <div>
         Constantly<br> monitor<br> staff movements in line with forecast plan
        </div></li>
      </ul>
     </div>
     <div>
      <ul>
       <li>
        <div>
         Provide r<br> ecommendations on changes<br> /improvements<br> to ensure that SLAs are met
        </div></li>
      </ul>
     </div>
     <div>
      <div>
       <br>
      </div>
     </div>
     <div>
      <div>
       <b>Job</b><b><br> </b><b> Requirements</b><b><br> </b><b> :</b>
      </div>
     </div><br>
     <div>
      <ul>
       <li>
        <div>
         Bachelor’s degree in Management<br> , Comms, and/or any relevant field
        </div></li>
      </ul>
     </div>
     <div>
      <ul>
       <li>
        <div>
         At least 3<br> years<br> workforce management<br> experience in customer service<br> environment<br> ; travel/tourism industry, preferred
        </div></li>
      </ul>
     </div>
     <div>
      <ul>
       <li>
        <div>
         Excellent written and verbal English communication skills; ability to speak Mandarin is a plus
        </div></li>
      </ul>
     </div>
     <div>
      <ul>
       <li>
        <div>
         Proven<br> expertise<br> in<br> understanding<br> the intricacies of forecasting and how to build a robust plan that accommodates for variation
        </div></li>
      </ul>
     </div>
     <div>
      <ul>
       <li>
        <div>
         Good<br> computer skills and knowledge of<br> MS Office tools
        </div></li>
      </ul>
     </div>
     <div>
      <ul>
       <li>
        <div>
         Strong strategic thinking<br> ;<br> ability to work proactively
        </div></li>
      </ul>
     </div>
     <div>
      <ul>
       <li>
        <div>
         Positive and forward-thinking attitude<br> ; diligent<br> and results-orientated
        </div></li>
      </ul>
     </div>
     <div>
      <ul>
       <li>
        <div>
         Strong c<br> ustomer<br> -<br> oriented mindset<br> ;<br> organization and time management skills
        </div></li>
      </ul>
     </div>
    </div>
   </div><br>
   <div>
    <div>
    </div>
   </div>
   <div>
    <div>
     Trip.com Group (<br> NASDAQ:CTRP<br> ) was founded in 1999 and<br> it's<br> headquartered in Shanghai, China.
    </div>
   </div>
   <div>
    <div>
     <br>
    </div>
   </div>
   <div>
    <div>
     Trip.com Group, with more than 30,000 employees worldwide, is:
    </div>
   </div><br>
   <div>
    <ul>
     <li>
      <div>
       China’s leading travel services provider
      </div></li>
    </ul>
   </div>
   <div>
    <ul>
     <li>
      <div>
       Ranked No. 1 among China travel groups in 2015
      </div></li>
    </ul>
   </div>
   <div>
    <ul>
     <li>
      <div>
       Covering over 50% of the online travel service market share
      </div></li>
    </ul>
   </div>
   <div>
    <ul>
     <li>
      <div>
       The 2nd largest global online travel services company in terms of market value
      </div></li>
    </ul>
   </div>
   <div>
    <ul>
     <li>
      <div>
       China’s largest domestic travel services company
      </div></li>
    </ul>
   </div>
   <div>
    <div>
     In 2009, 2010 and 2014, Trip.com Group invested in<br> ezTravel<br> (Taiwan) and Wing<br> On<br> Travel (Hong Kong), expanding its business and services into Taiwan, Hong Kong, Macau and North America as well as<br> additional<br> destinations worldwide. Trip.com Group started its International Business towards the end of 2013, and the extent and pace of growth continues at an impressive rate.
    </div>
   </div>
   <div>
    <div>
     <br>
    </div>
   </div>
   <div>
    <div>
     As part of the exciting global expansion strategy, Trip.com is now growing its team in the Philippines to make its presence even more vibrant in Asia and the global market.
    </div>
   </div>
   <div></div>
   <div>
    <div>
     <br> <b> </b><b> </b>
    </div>
   </div>
   <div>
    <div>
     <b>Job</b><b><br> </b><b> Responsibilities</b><b><br> </b><b> :</b>
    </div>
   </div>
   <div>
    <div>
     <br>
    </div>
   </div>
   <div>
    <ul>
     <li>
      <div>
       Volume forecast for the next 3<br> -<br> 6<br> -<br> 12 months<br> , s<br> taffing<br> , and<br> scheduling based on the forecasted volume
      </div></li>
    </ul>
   </div>
  </div>
  <div>
   <div>
    <ul>
     <li>
      <div>
       Responsible for creating efficient schedules,<br> processing<br> and managing overtime and under time
      </div></li>
    </ul>
   </div>
   <div>
    <ul>
     <li>
      <div>
       Achiev<br> e<br> daily, weekly, monthly &amp; quarterly service level and efficiency goals
      </div></li>
    </ul>
   </div>
   <div>
    <ul>
     <li>
      <div>
       Watch over real-<br> time queues and mak<br> e<br> real time skilling changes
      </div></li>
    </ul>
   </div>
   <div>
    <ul>
     <li>
      <div>
       Monitor handling times and adherence SLA under/over achievement
      </div></li>
    </ul>
   </div>
   <div>
    <ul>
     <li>
      <div>
       Constantly<br> monitor<br> staff movements in line with forecast plan
      </div></li>
    </ul>
   </div>
   <div>
    <ul>
     <li>
      <div>
       Provide r<br> ecommendations on changes<br> /improvements<br> to ensure that SLAs are met
      </div></li>
    </ul>
   </div>
   <div>
    <div>
     <br>
    </div>
   </div>
   <div>
    <div>
     <b>Job</b><b><br> </b><b> Requirements</b><b><br> </b><b> :</b>
    </div>
   </div><br>
   <div>
    <ul>
     <li>
      <div>
       Bachelor’s degree in Management<br> , Comms, and/or any relevant field
      </div></li>
    </ul>
   </div>
   <div>
    <ul>
     <li>
      <div>
       At least 2-3<br> years<br> workforce management<br> experience in customer service<br> environment<br> ; travel/tourism industry, preferred
      </div></li>
    </ul>
   </div>
   <div>
    <ul>
     <li>
      <div>
       Excellent written and verbal English communication skills; ability to speak Mandarin is a plus
      </div></li>
    </ul>
   </div>
   <div>
    <ul>
     <li>
      <div>
       Proven<br> expertise<br> in<br> understanding<br> the intricacies of forecasting and how to build a robust plan that accommodates for variation
      </div></li>
    </ul>
   </div>
   <div>
    <ul>
     <li>
      <div>
       Good<br> computer skills and knowledge of<br> MS Office tools
      </div></li>
    </ul>
   </div>
   <div>
    <ul>
     <li>
      <div>
       Strong strategic thinking<br> ;<br> ability to work proactively
      </div></li>
    </ul>
   </div>
   <div>
    <ul>
     <li>
      <div>
       Positive and forward-thinking attitude<br> ; diligent<br> and results-orientated
      </div></li>
    </ul>
   </div>
   <div>
    <ul>
     <li>
      <div>
       Strong c<br> ustomer<br> -<br> oriented mindset<br> ;<br> organization and time management skills
      </div></li>
    </ul>
   </div>
  </div>
 </div>
</div>
<div></div>


 
  
   
    
     WFM  SPECIALIST  , PHCC
    
   
   
    
     
    
   
   
    
     About Trip.com Group
    
    
     
      
       WFM  SPECIALIST  , PHCC
      
     
     
      
       
      
     
     
      
       About Trip.com Group
      
     
     
      
       
      
     
     
      
       Trip.com Group ( NASDAQ:CTRP ) was founded in 1999 and it's headquartered in Shanghai, China.
      
     
     
      
       
      
     
     
      
       Trip.com Group, with more than 30,000 employees worldwide, is:
      
     
     
      
       
        
         China’s leading travel services provider
        
      
     
     
      
       
        
         Ranked No. 1 among China travel groups in 2015
        
      
     
     
      
       
        
         Covering over 50% of the online travel service market share
        
      
     
     
      
       
        
         The 2nd largest global online travel services company in terms of market value
        
      
     
     
      
       
        
         China’s largest domestic travel services company
        
      
     
     
      
       In 2009, 2010 and 2014, Trip.com Group invested in ezTravel (Taiwan) and Wing On Travel (Hong Kong), expanding its business and services into Taiwan, Hong Kong, Macau and North America as well as additional destinations worldwide. Trip.com Group started its International Business towards the end of 2013, and the extent and pace of growth continues at an impressive rate.
      
     
     
      
       
      
     
     
      
       As part of the exciting global expansion strategy, Trip.com is now growing its team in the Philippines to make its presence even more vibrant in Asia and the global market.
      
     
     
     
      
          
      
     
     
      
       Job  Responsibilities  :
      
     
     
      
       
      
     
     
      
       
        
         Volume forecast for the next 3 - 6 - 12 months , s taffing , and scheduling based on the forecasted volume
        
      
     
    
    
     
      
       
        
         Responsible for creating efficient schedules, processing and managing overtime and under time
        
      
     
     
      
       
        
         Achiev e daily, weekly, monthly & quarterly service level and efficiency goals
        
      
     
     
      
       
        
         Watch over real- time queues and mak e real time skilling changes
        
      
     
     
      
       
        
         Monitor handling times and adherence SLA under/over achievement
        
      
     
     
      
       
        
         Constantly monitor staff movements in line with forecast plan
        
      
     
     
      
       
        
         Provide r ecommendations on changes /improvements to ensure that SLAs are met
        
      
     
     
      
       
      
     
     
      
       Job  Requirements  :
      
     
     
      
       
        
         Bachelor’s degree in Management , Comms, and/or any relevant field
        
      
     
     
      
       
        
         At least 3 years workforce management experience in customer service environment ; travel/tourism industry, preferred
        
      
     
     
      
       
        
         Excellent written and verbal English communication skills; ability to speak Mandarin is a plus
        
      
     
     
      
       
        
         Proven expertise in understanding the intricacies of forecasting and how to build a robust plan that accommodates for variation
        
      
     
     
      
       
        
         Good computer skills and knowledge of MS Office tools
        
      
     
     
      
       
        
         Strong strategic thinking ; ability to work proactively
        
      
     
     
      
       
        
         Positive and forward-thinking attitude ; diligent and results-orientated
        
      
     
     
      
       
        
         Strong c ustomer - oriented mindset ; organization and time management skills
        
      
     
    
   
   
    
    
   
   
    
     Trip.com Group ( NASDAQ:CTRP ) was founded in 1999 and it's headquartered in Shanghai, China.
    
   
   
    
     
    
   
   
    
     Trip.com Group, with more than 30,000 employees worldwide, is:
    
   
   
    
     
      
       China’s leading travel services provider
      
    
   
   
    
     
      
       Ranked No. 1 among China travel groups in 2015
      
    
   
   
    
     
      
       Covering over 50% of the online travel service market share
      
    
   
   
    
     
      
       The 2nd largest global online travel services company in terms of market value
      
    
   
   
    
     
      
       China’s largest domestic travel services company
      
    
   
   
    
     In 2009, 2010 and 2014, Trip.com Group invested in ezTravel (Taiwan) and Wing On Travel (Hong Kong), expanding its business and services into Taiwan, Hong Kong, Macau and North America as well as additional destinations worldwide. Trip.com Group started its International Business towards the end of 2013, and the extent and pace of growth continues at an impressive rate.
    
   
   
    
     
    
   
   
    
     As part of the exciting global expansion strategy, Trip.com is now growing its team in the Philippines to make its presence even more vibrant in Asia and the global market.
    
   
   
   
    
        
    
   
   
    
     Job  Responsibilities  :
    
   
   
    
     
    
   
   
    
     
      
       Volume forecast for the next 3 - 6 - 12 months , s taffing , and scheduling based on the forecasted volume
      
    
   
  
  
   
    
     
      
       Responsible for creating efficient schedules, processing and managing overtime and under time
      
    
   
   
    
     
      
       Achiev e daily, weekly, monthly & quarterly service level and efficiency goals
      
    
   
   
    
     
      
       Watch over real- time queues and mak e real time skilling changes
      
    
   
   
    
     
      
       Monitor handling times and adherence SLA under/over achievement
      
    
   
   
    
     
      
       Constantly monitor staff movements in line with forecast plan
      
    
   
   
    
     
      
       Provide r ecommendations on changes /improvements to ensure that SLAs are met
      
    
   
   
    
     
    
   
   
    
     Job  Requirements  :
    
   
   
    
     
      
       Bachelor’s degree in Management , Comms, and/or any relevant field
      
    
   
   
    
     
      
       At least 2-3 years workforce management experience in customer service environment ; travel/tourism industry, preferred
      
    
   
   
    
     
      
       Excellent written and verbal English communication skills; ability to speak Mandarin is a plus
      
    
   
   
    
     
      
       Proven expertise in understanding the intricacies of forecasting and how to build a robust plan that accommodates for variation
      
    
   
   
    
     
      
       Good computer skills and knowledge of MS Office tools
      
    
   
   
    
     
      
       Strong strategic thinking ; ability to work proactively
      
    
   
   
    
     
      
       Positive and forward-thinking attitude ; diligent and results-orientated
      
    
   
   
    
     
      
       Strong c ustomer - oriented mindset ; organization and time management skills
      
    
   
  
 



RWFM Specialist - Trip.com Group 

RWFM Specialist

You need a Bachelor's in a relevant field, 2 years as a Data Analyst (preferably in travel), strong analytical skills, SQL knowledge, and proficiency in data visualization tools. Mandarin is a plus.

You will create operational reports, analyze business needs, develop metrics, present data insights, perform ad-hoc analyses, and support various projects in a fast-paced environment.

<div>
 <div>
  <p>Data Analyst, PHCC<br></p>
  <p></p><br>
  <p>About Trip.com Group</p>
  <p></p>
  <p>Trip.com Group (NASDAQ:CTRP) was founded in 1999 and it's headquartered in Shanghai, China.</p>
  <p></p>
  <p>Trip.com Group, with more than 30,000 employees worldwide, is:</p>
  <ul>
   <li>China’s leading travel services provider</li>
   <li>Ranked No. 1 among China travel groups in 2015</li>
   <li>Covering over 50% of the online travel service market share</li>
   <li>The 2nd largest global online travel services company in terms of market value</li>
   <li>China’s largest domestic travel services company</li>
  </ul>
  <p>In 2009, 2010 and 2014, Trip.com Group invested in ezTravel (Taiwan) and Wing On Travel (Hong Kong), expanding its business and services into Taiwan, Hong Kong, Macau and North America as well as additional destinations worldwide. Trip.com Group started its International Business towards the end of 2013, and the extent and pace of growth continues at an impressive rate.</p>
  <p></p>
  <p>As part of the exciting global expansion strategy, Trip.com is now growing its team in the Philippines to make its presence even more vibrant in Asia and the global market.</p>
  <p></p>
  <p>Job Responsibilities:</p>
  <ul>
   <li>Set up regular operation reports and monitor the operational index for the business department</li>
   <li>Understand the team’s business needs and translate them into data analysis and reports</li>
   <li>Develop insightful metrics, build and improve reports, support management to understand business’ performance and action points.</li>
   <li>Present data in a meaningful way to ensure that correct decisions are made by management</li>
   <li>Perform ad-hoc analysis assigned by line manager</li>
   <li>Have the capacity to thrive in our fast-paced environment, with the ability to adapt quickly and take ownership of work</li>
   <li>Assist with ad hoc projects, as assigned</li>
  </ul>
  <p></p>
  <p>Job Requirements:</p>
  <ul>
   <li>Bachelor’s degree in Management, Comms, and/or any relevant field</li>
   <li><b>At least 2-years experience as Data Analyst; customer care center and travel industry experience </b></li>
   <li>Excellent written and verbal English communication skills; ability to speak Mandarin is a plus</li>
   <li>Has strong analytical and statistical skills; possesses strong business sense and ability to draw insights from data</li>
   <li><b>Understanding and experience with SQL </b></li>
   <li><b>Working knowledge in data visualization (Excel, Tableau, or other data visualization tools) </b></li>
   <li>Ability to convey complex analysis results clearly and with conviction to all levels of stakeholders</li>
   <li>Excellent organizational skills; attention to detail and analytical reasoning</li>
   <li>Assist with ad hoc projects, as assigned</li>
  </ul>
 </div>
</div>
<div></div>


 
  Data Analyst, PHCC
  
  About Trip.com Group
  
  Trip.com Group (NASDAQ:CTRP) was founded in 1999 and it's headquartered in Shanghai, China.
  
  Trip.com Group, with more than 30,000 employees worldwide, is:
  
   China’s leading travel services provider
   Ranked No. 1 among China travel groups in 2015
   Covering over 50% of the online travel service market share
   The 2nd largest global online travel services company in terms of market value
   China’s largest domestic travel services company
  
  In 2009, 2010 and 2014, Trip.com Group invested in ezTravel (Taiwan) and Wing On Travel (Hong Kong), expanding its business and services into Taiwan, Hong Kong, Macau and North America as well as additional destinations worldwide. Trip.com Group started its International Business towards the end of 2013, and the extent and pace of growth continues at an impressive rate.
  
  As part of the exciting global expansion strategy, Trip.com is now growing its team in the Philippines to make its presence even more vibrant in Asia and the global market.
  
  Job Responsibilities:
  
   Set up regular operation reports and monitor the operational index for the business department
   Understand the team’s business needs and translate them into data analysis and reports
   Develop insightful metrics, build and improve reports, support management to understand business’ performance and action points.
   Present data in a meaningful way to ensure that correct decisions are made by management
   Perform ad-hoc analysis assigned by line manager
   Have the capacity to thrive in our fast-paced environment, with the ability to adapt quickly and take ownership of work
   Assist with ad hoc projects, as assigned
  
  
  Job Requirements:
  
   Bachelor’s degree in Management, Comms, and/or any relevant field
   At least 2-years experience as Data Analyst; customer care center and travel industry experience 
   Excellent written and verbal English communication skills; ability to speak Mandarin is a plus
   Has strong analytical and statistical skills; possesses strong business sense and ability to draw insights from data
   Understanding and experience with SQL 
   Working knowledge in data visualization (Excel, Tableau, or other data visualization tools) 
   Ability to convey complex analysis results clearly and with conviction to all levels of stakeholders
   Excellent organizational skills; attention to detail and analytical reasoning
   Assist with ad hoc projects, as assigned
  
 



Trip.com Group

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