Flexible hours


Learning and development


Extended parental leave


Global work allowance


Relocation assistance


Flexible holidays


Health insurance


Wellbeing days


Competitive salary and meaningful equity in the company 💰

Flexible hours ⌛ and remote work 🏡

A remote-working stipend to help set up your home office 💺

Medium

Think big


Own it


Value people


Open up


TrueLayer is Europe’s leading open banking payments network. 

We power smarter, safer and faster online payments by combining real-time bank payments with financial and identity data. 

Businesses big and small use our products to onboard new users, accept money and make payouts in seconds, and at scale.



Technology

TrueLayer

We power smarter, faster and safer payments for industry leading businesses across the UK and Europe.

You must be fluent in English and advanced in German, have tech support experience, strong writing and analytical skills, knowledge of web services and APIs, and thrive in a fast-paced team environment.

You will assist users with bug investigations via Slack and Zendesk, support Enterprise accounts, collaborate with engineering on issues, enhance documentation, and improve customer experience processes.

London

Who we are: At TrueLayer, we're creating a payments network that better connects banks, businesses and everybody. And we're going big. We're taking on cards with a payment method that's actually designed for the online, on-demand world we live in. Removing friction from the most crucial part of commerce: the payment. To date, we've raised $270 million from world-renowned investors including Stripe, Tiger Global, Addition and Tencent. We've got offices in London, Milan and Dublin. And we're trusted by industry leaders like Coinbase, Revolut and William Hill… though we're not stopping here. We're on a mission to change the way the world pays, invests, shops and saves. To transform how people approach payments. To build a brand that redefines an entire industry — and we'd like your help to get us there. So what do you say? Description We are looking for an Operations Specialist committed to providing an effective, white-glove support experience, resolving queries related to errors, bugs, and unexpected flow behaviours. In this customer-facing role, you will encounter a range of complex issues that demand thorough investigation and problem-solving. Your primary responsibilities include owning, prioritising, troubleshooting, and responding to inbound client support requests, ensuring their resolution. Additionally, you will serve as an escalation point, assisting your teammates in the Client Operations and the broader Customer team with challenging and intricate customer issues. The Client Operations team's mission is to assist, support, and resolve client queries, empowering them to develop robust, credible, and secure financial applications for their users. What we expect from you as a Operations Specialist: * Leverage your product expertise to assist users in investigating, triaging bugs, and resolving issues via Slack and Zendesk, ensuring an advanced user experience; * Closely support a portfolio of Enterprise accounts, working with our Customer Success Team to maintain positive support relationships; * Collaborate closely with our engineering and product teams, acting as the voice of the customer to identify and resolve bugs, prioritise feature requests, and facilitate continuous product improvement; * Contribute to FAQs and both internal and external documentation to enhance product understanding; * Identify and implement processes to improve the Customer Experience; * Work Monday to Friday, with additional on-call shifts organised on a rota basis within the Client Operations team. Who you are: * Fluent in English and Advanced proficiency in German; * Experience providing technical support at a technology company; * Demonstrate expert writing competencies, skilled in assisting users to resolve intricate problems; * Are familiar with modern web services and APIs, and enjoy learning about technical solutions; * Are able to articulate in a simple manner a complex technical issue; * Have strong analytical skills, and are able to explain how TrueLayer works to a wide range of audiences; * Can appreciate perspectives from both users and developers, integrating their insights to strengthen a culture focused on the user experience; * Have the ability to prioritise demands in a fast-paced environment; * Enjoy being part of a small team and are actively thinking of ways to enhance our processes, our internal tools, and the way we work. Don't meet all the requirements? Multiple studies have shown that women and people of underrepresented groups are sometimes less likely to apply to jobs unless they meet every single requirement. At Truelayer, we are committed to building a diverse workforce, so if you are excited about this role and have the essential skills, but not the entire checklist - we'd still love to hear from you! Benefits What you can expect from us: * Meaningful equity in the company 💰 * Flexible hours and hybrid working — work from home 🏡 3 days a week and our incredible offices 2 days a week in London 🇬🇧Milan 🇮🇹 and Dublin 🇮🇪 * Need to collect the kids from childcare? Love a workout in the gym first thing? No worries, we trust you to do your best work within our hybrid framework 🧘 * A one-off remote-working budget to help you set up your home office 💺 * 24 days holiday as standard ✈️ with flexible bank holidays, so you can take those days whenever you like 🌍 * 12 fully-paid wellbeing days a year and your birthday off (on top of the holiday allowance) 🕊️ * 2 volunteering days to support causes important to you * 90 day 'work from abroad' policy 👩‍💻☀️ * Generous parental leave, above and beyond statutory requirements and with no minimum tenure 👪 * Competitive pension contribution at 4% & 4% 🧓 * Private health insurance from the day you start 🧑‍⚕️ * Membership of mental wellbeing platform Spill and premium Calm subscription * A £1000 budget to spend on learning & development each year 📚 * Free lunch from Just Eat 🥙 (If you choose to work from the office on Tuesdays, Wednesdays and Thursdays) At TrueLayer, we don't just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. We strongly encourage applications from underrepresented groups (e.g. people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from all socio-economic backgrounds). If you'd like to discuss alternative working patterns, please let us know. We will always aim to make appropriate adjustments to ensure we are fully inclusive to people with different needs during our interview process. So if you need us to make any adjustments to suit your individual needs please let us know - we'll be happy to support you.

Who we are:At TrueLayer, we're creating a payments network that better connects banks, businesses and everybody. And we're going big. We're taking on cards with a payment method that's actually designed for the online, on-demand world we live in. Removing friction from the most crucial part of commerce: the payment.To date, we've raised $270 million from world-renowned investors including Stripe, Tiger Global, Addition and Tencent. We've got offices in London, Milan and Dublin. And we're trusted by industry leaders like Coinbase, Revolut and William Hill… though we're not stopping here.We're on a mission to change the way the world pays, invests, shops and saves. To transform how people approach payments. To build a brand that redefines an entire industry — and we'd like your help to get us there. So what do you say?DescriptionWe are looking for an Operations Specialist committed to providing an effective, white-glove support experience, resolving queries related to errors, bugs, and unexpected flow behaviours.In this customer-facing role, you will encounter a range of complex issues that demand thorough investigation and problem-solving. Your primary responsibilities include owning, prioritising, troubleshooting, and responding to inbound client support requests, ensuring their resolution.Additionally, you will serve as an escalation point, assisting your teammates in the Client Operations and the broader Customer team with challenging and intricate customer issues.The Client Operations team's mission is to assist, support, and resolve client queries, empowering them to develop robust, credible, and secure financial applications for their users.What we expect from you as a Operations Specialist: * Leverage your product expertise to assist users in investigating, triaging bugs, and resolving issues via Slack and Zendesk, ensuring an advanced user experience; * Closely support a portfolio of Enterprise accounts, working with our Customer Success Team to maintain positive support relationships; * Collaborate closely with our engineering and product teams, acting as the voice of the customer to identify and resolve bugs, prioritise feature requests, and facilitate continuous product improvement; * Contribute to FAQs and both internal and external documentation to enhance product understanding; * Identify and implement processes to improve the Customer Experience; * Work Monday to Friday, with additional on-call shifts organised on a rota basis within the Client Operations team.      Who you are: * Fluent in English and Advanced proficiency in German; * Experience providing technical support at a technology company; * Demonstrate expert writing competencies, skilled in assisting users to resolve intricate problems; * Are familiar with modern web services and APIs, and enjoy learning about technical solutions; * Are able to articulate in a simple manner a complex technical issue; * Have strong analytical skills, and are able to explain how TrueLayer works to a wide range of audiences; * Can appreciate perspectives from both users and developers, integrating their insights to strengthen a culture focused on the user experience; * Have the ability to prioritise demands in a fast-paced environment; * Enjoy being part of a small team and are actively thinking of ways to enhance our processes, our internal tools, and the way we work.      Don't meet all the requirements?Multiple studies have shown that women and people of underrepresented groups are sometimes less likely to apply to jobs unless they meet every single requirement. At Truelayer, we are committed to building a diverse workforce, so if you are excited about this role and have the essential skills, but not the entire checklist - we'd still love to hear from you!BenefitsWhat you can expect from us: * Meaningful equity in the company 💰 * Flexible hours and hybrid working — work from home 🏡 3 days a week and our incredible offices 2 days a week in London 🇬🇧Milan 🇮🇹 and Dublin 🇮🇪 * Need to collect the kids from childcare? Love a workout in the gym first thing? No worries, we trust you to do your best work within our hybrid framework 🧘 * A one-off remote-working budget to help you set up your home office 💺 * 24 days holiday as standard ✈️ with flexible bank holidays, so you can take those days whenever you like 🌍 * 12 fully-paid wellbeing days a year and your birthday off (on top of the holiday allowance) 🕊️ * 2 volunteering days to support causes important to you * 90 day 'work from abroad' policy 👩‍💻☀️ * Generous parental leave, above and beyond statutory requirements and with no minimum tenure 👪 * Competitive pension contribution at 4% & 4% 🧓 * Private health insurance from the day you start 🧑‍⚕️ * Membership of mental wellbeing platform Spill and premium Calm subscription * A £1000 budget to spend on learning & development each year 📚 * Free lunch from Just Eat 🥙 (If you choose to work from the office on Tuesdays, Wednesdays and Thursdays)      At TrueLayer, we don't just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. We strongly encourage applications from underrepresented groups (e.g. people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from all socio-economic backgrounds). If you'd like to discuss alternative working patterns, please let us know.We will always aim to make appropriate adjustments to ensure we are fully inclusive to people with different needs during our interview process. So if you need us to make any adjustments to suit your individual needs please let us know - we'll be happy to support you.