Sick Pay

Large

We are a global technology solutions company that powers breakthroughs for the world’s leading organizations. These solutions — digital workplace, cloud, applications & infrastructure, enterprise computing and business process solutions — help people overcome obstacles and not only reach their greatest potential but go beyond it. 


Consulting

Unisys

We relentlessly reimagine the status quo to propel people and organizations forward.

You need a High School Diploma or GED, possibly technical certification or an Associate Degree, and 1-2 years of relevant experience.

You will address moderate support queries, assist L1 agents, escalate complex issues, and apply problem-solving skills to resolve hardware, software, and network-related incidents.

Customer Relations

IT & Cybersecurity

Hyderabad

<div>What success looks like in this role:
&bull; Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. &bull; Requests handled include support of hardware, software, client and COTS applications as well as network and user administration. &bull; Escalates complex problems to other resolver teams or vendors. &bull; Utilizes problem solving and analytical skills to effectively resolve challenging incidents. &bull; Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.
You will be successful in this role if you have:
High School Diploma or GED required May require technical certification or Associate Degree Generally, 1-2years&rsquo; experience in area of responsibility
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys&rsquo; EEO commitment here .</div>

What success looks like in this role:
• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. • Requests handled include support of hardware, software, client and COTS applications as well as network and user administration. • Escalates complex problems to other resolver teams or vendors. • Utilizes problem solving and analytical skills to effectively resolve challenging incidents. • Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.
You will be successful in this role if you have:
High School Diploma or GED required May require technical certification or Associate Degree Generally, 1-2years’ experience in area of responsibility
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here .

Services Support Rep 2 - Unisys

Services Support Rep 2

You need a BA/BS degree and 2-4 years of relevant experience, or an equivalent combination of education and experience.

You will analyze business processes, gather requirements, document systems, collaborate with stakeholders, support training, and communicate project status.

Data

Business, Operations & Strategy

Madrid

<div>What success looks like in this role:
<ul><li>Provides Business Systems Analysis support within a defined business or process area.
</li><li>Works with supported stakeholders to understand high-level business objectives, processes, priorities and challenges.
</li><li>Performs and/or contributes to team efforts to perform:
 </li></ul>o Process-specific requirements analysis through interviews, document and artifact analysis, development of business process descriptions, and task and workflow analysis,
 
o Detailed process documentation, including system requirements and process flows / use cases. and
 
o Planning initiatives, feasibility studies, cost / benefit analyses and new system design.
 
<ul><li>Collaborates with internal and external users / clients to elicit business concerns and develop workable solutions.
</li><li>Helps with process enhancement feasibility studies and the development of data-supported justification documentation.
</li><li>Helps determine impact on existing systems and processes.
</li><li>Maintains a strong and collaborative relationship with business and IT colleagues.
</li><li>Supports the business in developing and delivering end user training.
</li><li>Addresses end user process questions and collaborates with IT colleagues to provide process / system support and ongoing issue analysis / correction.
</li><li>Develops progress reports and communicates project status to team and manager.
</li></ul>You will be successful in this role if you have:
BA/BS degree and 2-4 years&rsquo; relevant experience OR equivalent combination of education and experience
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys&rsquo; EEO commitment here .</div>

What success looks like in this role:
Provides Business Systems Analysis support within a defined business or process area.
Works with supported stakeholders to understand high-level business objectives, processes, priorities and challenges.
Performs and/or contributes to team efforts to perform:
 o Process-specific requirements analysis through interviews, document and artifact analysis, development of business process descriptions, and task and workflow analysis,
 
o Detailed process documentation, including system requirements and process flows / use cases. and
 
o Planning initiatives, feasibility studies, cost / benefit analyses and new system design.

Collaborates with internal and external users / clients to elicit business concerns and develop workable solutions.
Helps with process enhancement feasibility studies and the development of data-supported justification documentation.
Helps determine impact on existing systems and processes.
Maintains a strong and collaborative relationship with business and IT colleagues.
Supports the business in developing and delivering end user training.
Addresses end user process questions and collaborates with IT colleagues to provide process / system support and ongoing issue analysis / correction.
Develops progress reports and communicates project status to team and manager.
You will be successful in this role if you have:
BA/BS degree and 2-4 years’ relevant experience OR equivalent combination of education and experience
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here .

SAP Business Analyst - Unisys

SAP Business Analyst

You need a High School Diploma or GED and generally less than 2 years of relevant experience.

You will assist clients with inquiries, process orders and payments, update records, ensure compliance, and escalate complex issues while maintaining strong client relationships.

Quezon City

<div>What success looks like in this role:
<ul><li>Provides Data Process support within an assigned service or product area.
</li><li>Performs various Data Process duties, such as:
 </li></ul>o Providing assistance to clients via phone, email, chat or other channels &ndash; answering inquiries, resolving complaints or providing product / service information,
 
o Handling and processing product, service or other orders / requests,
 
o Handling transactions associated with product / service changes,
 
o Entering and updating transactional information into databases, spreadsheets or other systems, and
 
o Handling and processing payments.
 
<ul><li>Maintains accurate records of client interactions, service requests, transactions and changes.
</li><li>Maintains and delivers excellent service and relationships with client, franchises and other supported stakeholders.
</li><li>Develops understanding of and adheres to regulatory requirements and Unisys business process outsourcing standards and policies.
</li><li>Escalates complex and difficult to resolve issues per established protocol.
</li><li>May have direct client interface.
</li></ul>You will be successful in this role if you have:
High School Diploma or GED required
 
Generally, less than 2 years&rsquo; experience in area of responsibility
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys&rsquo; EEO commitment here .</div>

What success looks like in this role:
Provides Data Process support within an assigned service or product area.
Performs various Data Process duties, such as:
 o Providing assistance to clients via phone, email, chat or other channels – answering inquiries, resolving complaints or providing product / service information,
 
o Handling and processing product, service or other orders / requests,
 
o Handling transactions associated with product / service changes,
 
o Entering and updating transactional information into databases, spreadsheets or other systems, and
 
o Handling and processing payments.

Maintains accurate records of client interactions, service requests, transactions and changes.
Maintains and delivers excellent service and relationships with client, franchises and other supported stakeholders.
Develops understanding of and adheres to regulatory requirements and Unisys business process outsourcing standards and policies.
Escalates complex and difficult to resolve issues per established protocol.
May have direct client interface.
You will be successful in this role if you have:
High School Diploma or GED required

Generally, less than 2 years’ experience in area of responsibility
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here .

Civil Registry Associate - Unisys

Civil Registry Associate

You need strong communication skills, 2+ years in IT Services, ITIL V3 foundation (certification preferred), security clearance, and ability to manage tasks and on-call duties.

You will manage ITIL-based service support, oversee incident and account management, coordinate MIM processes, document incidents, and facilitate meetings for service engagements.

Canberra

<div>What success looks like in this role:
Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and customer account management on a 24x7 basis. Responsibilities include the management and oversight of service delivery processes, which may include incident management, Major Incident Management, problem management, request management, change management and service level management as well as resource coordination, customer management, dispute and technical resolution management, and communications at various levels during services engagements from tactical (incident based) to strategic (Global Account Management Strategies).
Key Responsibilities
<ul><li>Provides support for MIM processes and engages with colleagues to coordinate service activities including:
<ul><li>Gathering information about the incident,
</li><li>Assisting with assessing the business impact,
</li><li>Documenting the root cause of the incident,
</li><li>Coordinating with resolver teams and
</li><li>Communicating with stakeholders throughout the resolution process.
</li></ul></li><li>Contributes to the development and maintenance of MIM documentation.
</li><li>Participates in and/or facilitates process related meetings for engagements.
</li></ul>You will be successful in this role if you have:
<ul><li>Key Technical areas of Expertise:
</li><li>Strong verbal and written communication skills.
</li><li>2+ years working experience in IT Services Industry
</li><li>ITIL V3 foundation is desired (ITIL certification is advantageous)
</li><li>Ability to take on- call activities on a rotating basis
</li><li>Baseline Security Clearance
</li><li>Desired skills:
</li><li>Excellent communication, organizational and time management skills
</li><li>Ability to coordinate and drive conference calls
</li><li>Exceptionally persistent and resilient under pressure.
</li><li>Ability to manage diverse concurrent tasks while maintaining a comprehensive overview.
</li><li>Organizationally sensitive, proven track record of developing and maintaining good working relationships with clients and internal work groups
</li><li>Ability to take on- call activities on a rotating basis
</li></ul>Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys&rsquo; EEO commitment here .</div>

What success looks like in this role:
Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and customer account management on a 24x7 basis. Responsibilities include the management and oversight of service delivery processes, which may include incident management, Major Incident Management, problem management, request management, change management and service level management as well as resource coordination, customer management, dispute and technical resolution management, and communications at various levels during services engagements from tactical (incident based) to strategic (Global Account Management Strategies).
Key Responsibilities
Provides support for MIM processes and engages with colleagues to coordinate service activities including:
Gathering information about the incident,
Assisting with assessing the business impact,
Documenting the root cause of the incident,
Coordinating with resolver teams and
Communicating with stakeholders throughout the resolution process.
Contributes to the development and maintenance of MIM documentation.
Participates in and/or facilitates process related meetings for engagements.
You will be successful in this role if you have:
Key Technical areas of Expertise:
Strong verbal and written communication skills.
2+ years working experience in IT Services Industry
ITIL V3 foundation is desired (ITIL certification is advantageous)
Ability to take on- call activities on a rotating basis
Baseline Security Clearance
Desired skills:
Excellent communication, organizational and time management skills
Ability to coordinate and drive conference calls
Exceptionally persistent and resilient under pressure.
Ability to manage diverse concurrent tasks while maintaining a comprehensive overview.
Organizationally sensitive, proven track record of developing and maintaining good working relationships with clients and internal work groups
Ability to take on- call activities on a rotating basis
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here .

Assoc Eng Svc Mgmt - Unisys

Assoc Eng Svc Mgmt

You must be an Australian citizen with NV1 Security Clearance, have customer service experience, and possess relevant IT education or experience.

You will provide 1st Level IT support, resolve customer requests, document incidents, manage workloads, assign cases, perform diagnostics, and uphold policies in a 24/7 environment.

<div>What success looks like in this role:
Unisys is one of Canberra&rsquo;s leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and opportunities for career progression that can kick-start your career in Information Technology. 
What success looks like in this role:
<ul><li>Provide 1st Level IT Support.
</li><li>Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
</li><li>Accurately document calls and incidents.
</li><li>Manage time and workload to meet predetermined service levels.
</li><li>Maintain data accuracy in our contact management system.
</li><li>Assign incidents and requests to the correct support group.
</li><li>Act as a single point of contact on incidents and problems logged.
</li><li>Perform appropriate diagnostics to initiate problem management workflow process.
</li><li>Provide clients with a reference number for their incident/request.
</li><li>Understand various media sources that interface with the Service Desk.
</li><li>Support multiple clients through customer service professionalism and insight.
</li><li>Flexible to work in 24/7 environment and requires being able to work on a rotating shift roster including nights and weekends.
</li><li>Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc).
</li></ul>You will be successful in this role if you have:
<ul><li>Must be an Australian Citizen.
</li><li>NV1 Security Clearance required.
</li><li>Applicants with customer service experience preferred.
</li><li>Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology is desirable.
</li></ul>Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys&rsquo; EEO commitment here .</div>

What success looks like in this role:
Unisys is one of Canberra’s leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and opportunities for career progression that can kick-start your career in Information Technology.
What success looks like in this role:
Provide 1st Level IT Support.
Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
Accurately document calls and incidents.
Manage time and workload to meet predetermined service levels.
Maintain data accuracy in our contact management system.
Assign incidents and requests to the correct support group.
Act as a single point of contact on incidents and problems logged.
Perform appropriate diagnostics to initiate problem management workflow process.
Provide clients with a reference number for their incident/request.
Understand various media sources that interface with the Service Desk.
Support multiple clients through customer service professionalism and insight.
Flexible to work in 24/7 environment and requires being able to work on a rotating shift roster including nights and weekends.
Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc).
You will be successful in this role if you have:
Must be an Australian Citizen.
NV1 Security Clearance required.
Applicants with customer service experience preferred.
Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology is desirable.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here .

Unisys

Mission