Upwork is a global freelancing platform that connects businesses with independent professionals across various fields, including writing, design, programming, and marketing. The company's ultimate mission is to create economic opportunities for individuals by providing a flexible and scalable platform where freelancers and businesses can collaborate effectively. Upwork's purpose is to empower a diverse workforce by facilitating remote work, allowing professionals to find projects that match their skills and interests while enabling companies to access a broad talent pool and manage projects efficiently.


Technology

Upwork

You need a High School Diploma and at least 1 year of sales or call center experience.

You will assist families with enrollment inquiries, manage call data in Salesforce, resolve issues, ensure compliance documentation, provide guidance, meet performance targets, and collaborate with teams.

Customer Relations

People, HR & Administration

Pay Rate: $18.00/Hour The Enrollment Administrator plays a pivotal role in guiding families and students through the enrollment process for public and private schools. Acting as the first point of contact, you will assist with inquiries, provide expert advice, and ensure all necessary documentation is collected and processed efficiently. This role requires excellent communication, multitasking, and problem-solving skills, as well as a passion for delivering exceptional customer service. By maintaining compliance with established policies and meeting key performance metrics, you will contribute to a positive and seamless enrollment experience for every family. * Handle inbound and outbound calls to assist families with enrollment related inquiries and updates. * Manage and track call related data within Salesforce CRM during and after each call. * Support families by troubleshooting and resolving enrollment related issues with empathy and professionalism. * Collect and verify required compliance documentation in line with department policies. * Provide routine advice and guidance on enrollment processes, policies, and procedures. * Meet key performance indicators (KPIs) related to quality assurance, call handling, and enrollment targets. * Address family concerns creatively while maintaining retention and satisfaction. * Collaborate with internal teams to ensure accurate and efficient enrollment processes. * Attend virtual training, workshops, and team meetings to stay updated on policies and procedures. Qualifications * High School Diploma * 1 Year of sales or call center experience Successful candidates for this role will be employed by an Employer of Record and will be provided legally required benefits.

Pay Rate: $18.00/HourThe Enrollment Administrator plays a pivotal role in guiding families and students through the enrollment process for public and private schools. Acting as the first point of contact, you will assist with inquiries, provide expert advice, and ensure all necessary documentation is collected and processed efficiently. This role requires excellent communication, multitasking, and problem-solving skills, as well as a passion for delivering exceptional customer service. By maintaining compliance with established policies and meeting key performance metrics, you will contribute to a positive and seamless enrollment experience for every family. * Handle inbound and outbound calls to assist families with enrollment related inquiries and updates. * Manage and track call related data within Salesforce CRM during and after each call. * Support families by troubleshooting and resolving enrollment related issues with empathy and professionalism. * Collect and verify required compliance documentation in line with department policies. * Provide routine advice and guidance on enrollment processes, policies, and procedures. * Meet key performance indicators (KPIs) related to quality assurance, call handling, and enrollment targets. * Address family concerns creatively while maintaining retention and satisfaction. * Collaborate with internal teams to ensure accurate and efficient enrollment processes. * Attend virtual training, workshops, and team meetings to stay updated on policies and procedures.Qualifications * High School Diploma * 1 Year of sales or call center experienceSuccessful candidates for this role will be employed by an Employer of Record and will be provided legally required benefits.

Enrollment Administrator - Upwork

United Kingdom

Germany

United Arab Emirates

Canada

United States

Portugal

Netherlands

Ireland

Philippines

Italy

Spain

India

France

South Africa

Australia

Switzerland

Enrollment Administrator

You need 3-5+ years in Customer Success or Account Management, strong consultative skills, a proven track record in retention, excellent communication, project management, and data-driven storytelling.

You will engage with customers to drive platform adoption, provide training, manage relationships, execute success plans, mitigate churn, and collaborate with cross-functional teams for product feedback.

Business, Operations & Strategy

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential. Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers. We’re seeking a dynamic Enterprise Customer Success Manager to partner with customers and help them achieve their Talent and Workforce goals using the Upwork platform. This role is ideal for a strategic thinker with a proven track record in customer success, retention, and driving adoption in enterprise environments. Your Responsibilities: * Partner with our customers to achieve their Talent / Workforce and Business goals, by driving adoption with Hiring Managers and ensuring they see value with the Upwork platform * Provide expert consultation and training on Workforce talent sourcing/management, integrations (SSO, HRIS, etc), Upwork product configurations, Upwork Talent network, and best practices within the context of customer-appropriate workflows * Build and execute on Customer Success Plans outlining customer approach to maximizing value of the Upwork platform (ensure Healthy customers) * Proactively build trusted relationships and maintain continuous engagement with Hiring Managers to drive increased adoption of Upwork offerings (expansion with existing users); including weekly, monthly and QBR meetings with appropriate stakeholders * Internally, own retention and churn mitigation of existing spend on the platform, including an internal Forecast, and partner with Sales on the expansion/growth motion * Actively participate in full Product feedback loop - provide thoughtful customer-driven product feedback to R&D teams, and represent Product roadmap and vision to the customer * Work closely with cross-functional partners like Sales, Professional Services, Talent Services, Support, Marketing, Product, Engineering, Implementation, Solution Architects, User Research * Exercise sound judgment, customer-centricity, and bias for action in resolving issues through effective and collaborative problem-solving, appropriate escalations, etc What it takes to catch our eye: * 3-5+ years of experience in Customer Success, Account Management, or Sales with direct responsibility for retention targets; experience with large Enterprise customers * Experience with consumption-based business models, and HR tech, Talent Acquisition, Staffing, VMS/MSP industries a plus * Proven track record of meeting or exceeding retention goals and business KPIs, commercial orientation and business acumen * Demonstrated history of building enduring customer relationships with key stakeholders * Strong consultative skills, including effective discovery, and creative problem solving * Excellent communication skills, experience leading client meetings, QBRs, product trainings * Comfort with data-driven storytelling and leveraging data to provide effective recommendations * Strong project management and time management skills - can stay organized and manage multiple projects simultaneously * Effective collaboration with cross-functional teams in a matrix environment * Strong sense of ownership, bias for action, and resilience - you are scrappy, will roll up your sleeves and can make things happen * Some travel to visit key customer stakeholders in person Come change how the world works. At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States. At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities. We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page. Check out our Careers page to learn more about the employee experience. Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The estimated base compensation pay range for this role is displayed below. Salary Range $80,000—$105,000 USD This position is also eligible for sales incentive compensation, and when combined with the base compensation, the estimated On-Target Earnings (OTE) for this position amount. OTE $100,000—$125,000 USD To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.We’re seeking a dynamic Enterprise Customer Success Manager to partner with customers and help them achieve their Talent and Workforce goals using the Upwork platform. This role is ideal for a strategic thinker with a proven track record in customer success, retention, and driving adoption in enterprise environments.Your Responsibilities: * Partner with our customers to achieve their Talent / Workforce and Business goals, by driving adoption with Hiring Managers and ensuring they see value with the Upwork platform * Provide expert consultation and training on Workforce talent sourcing/management, integrations (SSO, HRIS, etc), Upwork product configurations, Upwork Talent network, and best practices within the context of customer-appropriate workflows * Build and execute on Customer Success Plans outlining customer approach to maximizing value of the Upwork platform (ensure Healthy customers) * Proactively build trusted relationships and maintain continuous engagement with Hiring Managers to drive increased adoption of Upwork offerings (expansion with existing users); including weekly, monthly and QBR meetings with appropriate stakeholders * Internally, own retention and churn mitigation of existing spend on the platform, including an internal Forecast, and partner with Sales on the expansion/growth motion * Actively participate in full Product feedback loop - provide thoughtful customer-driven product feedback to R&D teams, and represent Product roadmap and vision to the customer * Work closely with cross-functional partners like Sales, Professional Services, Talent Services, Support, Marketing, Product, Engineering, Implementation, Solution Architects, User Research * Exercise sound judgment, customer-centricity, and bias for action in resolving issues through effective and collaborative problem-solving, appropriate escalations, etc         What it takes to catch our eye: * 3-5+ years of experience in Customer Success, Account Management, or Sales with direct responsibility for retention targets; experience with large Enterprise customers * Experience with consumption-based business models, and HR tech, Talent Acquisition, Staffing, VMS/MSP industries a plus * Proven track record of meeting or exceeding retention goals and business KPIs, commercial orientation and business acumen * Demonstrated history of building enduring customer relationships with key stakeholders * Strong consultative skills, including effective discovery, and creative problem solving * Excellent communication skills, experience leading client meetings, QBRs, product trainings * Comfort with data-driven storytelling and leveraging data to provide effective recommendations * Strong project management and time management skills - can stay organized and manage multiple projects simultaneously * Effective collaboration with cross-functional teams in a matrix environment * Strong sense of ownership, bias for action, and resilience - you are scrappy, will roll up your sleeves and can make things happen * Some travel to visit key customer stakeholders in person         Come change how the world works.At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States.At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.Check out our Careers page to learn more about the employee experience.Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.The estimated base compensation pay range for this role is displayed below.Salary Range$80,000—$105,000 USDThis position is also eligible for sales incentive compensation, and when combined with the base compensation, the estimated On-Target Earnings (OTE) for this position amount.OTE$100,000—$125,000 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Customer Success Manager - Upwork

Texas, United States

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.&lt;br&gt;&lt;br&gt;Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.&lt;br&gt;&lt;br&gt;We’re seeking a dynamic Enterprise Customer Success Manager to partner with customers and help them achieve their Talent and Workforce goals using the Upwork platform. This role is ideal for a strategic thinker with a proven track record in customer success, retention, and driving adoption in enterprise environments.&lt;br&gt;&lt;br&gt;Your Responsibilities:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Partner with our customers to achieve their Talent / Workforce and Business goals, by driving adoption with Hiring Managers and ensuring they see value with the Upwork platform &lt;/li&gt;&lt;li&gt;Provide expert consultation and training on Workforce talent sourcing/management, integrations (SSO, HRIS, etc), Upwork product configurations, Upwork Talent network, and best practices within the context of customer-appropriate workflows &lt;/li&gt;&lt;li&gt;Build and execute on Customer Success Plans outlining customer approach to maximizing value of the Upwork platform (ensure Healthy customers) &lt;/li&gt;&lt;li&gt;Proactively build trusted relationships and maintain continuous engagement with Hiring Managers to drive increased adoption of Upwork offerings (expansion with existing users); including weekly, monthly and QBR meetings with appropriate stakeholders &lt;/li&gt;&lt;li&gt;Internally, own retention and churn mitigation of existing spend on the platform, including an internal Forecast, and partner with Sales on the expansion/growth motion &lt;/li&gt;&lt;li&gt;Actively participate in full Product feedback loop - provide thoughtful customer-driven product feedback to R&amp;amp;D teams, and represent Product roadmap and vision to the customer &lt;/li&gt;&lt;li&gt;Work closely with cross-functional partners like Sales, Professional Services, Talent Services, Support, Marketing, Product, Engineering, Implementation, Solution Architects, User Research &lt;/li&gt;&lt;li&gt;Exercise sound judgment, customer-centricity, and bias for action in resolving issues through effective and collaborative problem-solving, appropriate escalations, etc &lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;What it takes to catch our eye:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;3-5+ years of experience in Customer Success, Account Management, or Sales with direct responsibility for retention targets; experience with large Enterprise customers &lt;/li&gt;&lt;li&gt;Experience with consumption-based business models, and HR tech, Talent Acquisition, Staffing, VMS/MSP industries a plus &lt;/li&gt;&lt;li&gt;Proven track record of meeting or exceeding retention goals and business KPIs, commercial orientation and business acumen &lt;/li&gt;&lt;li&gt;Demonstrated history of building enduring customer relationships with key stakeholders &lt;/li&gt;&lt;li&gt;Strong consultative skills, including effective discovery, and creative problem solving &lt;/li&gt;&lt;li&gt;Excellent communication skills, experience leading client meetings, QBRs, product trainings &lt;/li&gt;&lt;li&gt;Comfort with data-driven storytelling and leveraging data to provide effective recommendations &lt;/li&gt;&lt;li&gt;Strong project management and time management skills - can stay organized and manage multiple projects simultaneously &lt;/li&gt;&lt;li&gt;Effective collaboration with cross-functional teams in a matrix environment &lt;/li&gt;&lt;li&gt;Strong sense of ownership, bias for action, and resilience - you are scrappy, will roll up your sleeves and can make things happen &lt;/li&gt;&lt;li&gt;Some travel to visit key customer stakeholders in person &lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Come change how the world works.&lt;br&gt;&lt;br&gt;At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States.&lt;br&gt;&lt;br&gt;At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.&lt;br&gt;&lt;br&gt;We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.&lt;br&gt;&lt;br&gt;Check out our Careers page to learn more about the employee experience.&lt;br&gt;&lt;br&gt;Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.&lt;br&gt;&lt;br&gt;&lt;em&gt;The estimated base compensation pay range for this role is displayed below.&lt;br&gt;&lt;br&gt;&lt;/em&gt;Salary Range&lt;br&gt;&lt;br&gt;$80,000—$105,000 USD&lt;br&gt;&lt;br&gt;&lt;em&gt;This position is also eligible for sales incentive compensation, and when combined with the base compensation, the estimated On-Target Earnings (OTE) for this position amount.&lt;br&gt;&lt;br&gt;&lt;/em&gt;OTE&lt;br&gt;&lt;br&gt;$100,000—$125,000 USD&lt;br&gt;&lt;br&gt;To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Customer Success Manager

You must have strong communication skills, experience in scaling organizations, remote collaboration, team leadership, strategic thinking, project management, and a calm demeanor under pressure.

You will develop a strategic internal communication plan, lead content delivery, manage the Internal Comms team, enhance engagement tools, evaluate initiatives, and stay updated on industry trends.

Oregon

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential. Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers. The Internal Comms team at Upwork acts as the company’s internal connectors and storytellers, building common-sense strategies, advising and guiding leaders and partners, and executing programs that inform, motivate, and activate team members, Upwork’s most important audience and asset. Plus, we’re a kind, creative, motivated team that’s never content with the status quo and always enjoyable to work with (if we do say so ourselves!). We’re seeking a seasoned, strategic Director of Internal Communications to lead and manage our internal communications function. Reporting to the VP, Communications the Director, Internal Communications will be a key leader on Upwork’s larger Brand & Communications team, which is responsible for telling stories that increase Upwork awareness and favorable brand perception with internal and external stakeholders. As the Director, you’ll play a central role in shaping the organization's internal messaging, and driving and ensuring consistent, impactful, and creative communications that align with our company's values, goals, and culture. You’ll join us at an exciting moment in Upwork’s trajectory, where we’re bringing the energy and bold risk-taking of a startup to achieving some ambitious goals around enabling the future of work. We’ll ask you, as a thoughtful builder, to assess our programs and take point on designing and executing comprehensive communication strategies that engage and inform our team members across various levels and locations. You will work alongside our executive team and bring your maturity and emotional intelligence to bear in this high-visibility and high-accountability role. This is an exciting chance to make your mark by educating and inspiring our workforce of both full-time employees and freelancers to do their best work. Your Responsibilities: * Develop and execute a forward-thinking internal communication strategy that supports the organization's business objectives, fosters team member engagement, and enhances overall company culture. * Lead all corporate internal communications and content for various channels – including All Hands, weekly Q&As, annual Kick-Off, and communications from our C-suite. * Expand our internal communications tools and systems for maximum impact and utility, including nurturing our nascent company intranet and developing an achievable editorial strategy. * Be a trusted advisor, building relationships across the business, speaking with candor, and partnering with our leadership team to ensure buy-in on the strategy and excellence in execution. * Manage our Internal Comms team effectively and empathetically to achieve consistent high performance – and encourage growth that supports business needs and individual team member goals. * Ideate and drive effective campaigns around critical company priorities and collaborate closely with cross-functional teams on change management and crisis communications. * Collaborate with our People team to design and execute programs that drive employee engagement, satisfaction, and a sense of belonging within the organization. * Evolve our metrics and feedback mechanisms to evaluate the effectiveness of internal communication initiatives. Use data-driven insights to continually refine strategies and tactics. * Stay current with industry best practices, emerging trends, and technologies in internal communication to recommend and implement innovative tools and approaches. What it takes to catch our eye: * Excellent written and verbal communications skills. * Experience working for organizations that are scaling and going through change. * Experience working remotely and communicating with distributed teams. * Proven success collaborating with and influencing cross-functional partners and executives. * Experiencing building and leading a team. * Equal parts thinker and doer; this role involves both strategy and tactical execution. * Strong project management skills, ability to juggle multiple tasks simultaneously and prioritize. * Flexibility and growth mindset. * A calm, kind demeanor under pressure. * Strong attention to detail. Come change how the world works. At Upwork, you’ll shape talent solutions for how the world works today. We’re a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 15 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees. Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits. Check out our Life at Upwork page to learn more about the employee experience. Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The annual base salary range for this position is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program. Annual Base Compensation $158,000—$249,500 USD To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.The Internal Comms team at Upwork acts as the company’s internal connectors and storytellers, building common-sense strategies, advising and guiding leaders and partners, and executing programs that inform, motivate, and activate team members, Upwork’s most important audience and asset. Plus, we’re a kind, creative, motivated team that’s never content with the status quo and always enjoyable to work with (if we do say so ourselves!).We’re seeking a seasoned, strategic Director of Internal Communications to lead and manage our internal communications function. Reporting to the VP, Communications the Director, Internal Communications will be a key leader on Upwork’s larger Brand & Communications team, which is responsible for telling stories that increase Upwork awareness and favorable brand perception with internal and external stakeholders.As the Director, you’ll play a central role in shaping the organization's internal messaging, and driving and ensuring consistent, impactful, and creative communications that align with our company's values, goals, and culture. You’ll join us at an exciting moment in Upwork’s trajectory, where we’re bringing the energy and bold risk-taking of a startup to achieving some ambitious goals around enabling the future of work.We’ll ask you, as a thoughtful builder, to assess our programs and take point on designing and executing comprehensive communication strategies that engage and inform our team members across various levels and locations. You will work alongside our executive team and bring your maturity and emotional intelligence to bear in this high-visibility and high-accountability role. This is an exciting chance to make your mark by educating and inspiring our workforce of both full-time employees and freelancers to do their best work.Your Responsibilities: * Develop and execute a forward-thinking internal communication strategy that supports the organization's business objectives, fosters team member engagement, and enhances overall company culture. * Lead all corporate internal communications and content for various channels – including All Hands, weekly Q&As, annual Kick-Off, and communications from our C-suite. * Expand our internal communications tools and systems for maximum impact and utility, including nurturing our nascent company intranet and developing an achievable editorial strategy. * Be a trusted advisor, building relationships across the business, speaking with candor, and partnering with our leadership team to ensure buy-in on the strategy and excellence in execution. * Manage our Internal Comms team effectively and empathetically to achieve consistent high performance – and encourage growth that supports business needs and individual team member goals. * Ideate and drive effective campaigns around critical company priorities and collaborate closely with cross-functional teams on change management and crisis communications. * Collaborate with our People team to design and execute programs that drive employee engagement, satisfaction, and a sense of belonging within the organization. * Evolve our metrics and feedback mechanisms to evaluate the effectiveness of internal communication initiatives. Use data-driven insights to continually refine strategies and tactics. * Stay current with industry best practices, emerging trends, and technologies in internal communication to recommend and implement innovative tools and approaches.         What it takes to catch our eye: * Excellent written and verbal communications skills. * Experience working for organizations that are scaling and going through change. * Experience working remotely and communicating with distributed teams. * Proven success collaborating with and influencing cross-functional partners and executives. * Experiencing building and leading a team. * Equal parts thinker and doer; this role involves both strategy and tactical execution. * Strong project management skills, ability to juggle multiple tasks simultaneously and prioritize. * Flexibility and growth mindset. * A calm, kind demeanor under pressure. * Strong attention to detail.         Come change how the world works.At Upwork, you’ll shape talent solutions for how the world works today. We’re a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 15 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees.Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits.Check out our Life at Upwork page to learn more about the employee experience.Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.The annual base salary range for this position is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.Annual Base Compensation$158,000—$249,500 USDTo learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Director, Internal Communications - Upwork

Oregon, United States

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.&lt;br&gt;&lt;br&gt;Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.&lt;br&gt;&lt;br&gt;The Internal Comms team at Upwork acts as the company’s internal connectors and storytellers, building common-sense strategies, advising and guiding leaders and partners, and executing programs that inform, motivate, and activate team members, Upwork’s most important audience and asset. Plus, we’re a kind, creative, motivated team that’s never content with the status quo and always enjoyable to work with (if we do say so ourselves!).&lt;br&gt;&lt;br&gt;We’re seeking a seasoned, strategic Director of Internal Communications to lead and manage our internal communications function. Reporting to the VP, Communications the Director, Internal Communications will be a key leader on Upwork’s larger Brand &amp;amp; Communications team, which is responsible for telling stories that increase Upwork awareness and favorable brand perception with internal and external stakeholders.&lt;br&gt;&lt;br&gt;As the Director, you’ll play a central role in shaping the organization's internal messaging, and driving and ensuring consistent, impactful, and creative communications that align with our company's values, goals, and culture. You’ll join us at an exciting moment in Upwork’s trajectory, where we’re bringing the energy and bold risk-taking of a startup to achieving some ambitious goals around enabling the future of work.&lt;br&gt;&lt;br&gt;We’ll ask you, as a thoughtful builder, to assess our programs and take point on designing and executing comprehensive communication strategies that engage and inform our team members across various levels and locations. You will work alongside our executive team and bring your maturity and emotional intelligence to bear in this high-visibility and high-accountability role. This is an exciting chance to make your mark by educating and inspiring our workforce of both full-time employees and freelancers to do their best work.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Your Responsibilities:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Develop and execute a forward-thinking internal communication strategy that supports the organization's business objectives, fosters team member engagement, and enhances overall company culture.&lt;/li&gt;&lt;li&gt;Lead all corporate internal communications and content for various channels – including All Hands, weekly Q&amp;amp;As, annual Kick-Off, and communications from our C-suite.&lt;/li&gt;&lt;li&gt;Expand our internal communications tools and systems for maximum impact and utility, including nurturing our nascent company intranet and developing an achievable editorial strategy.&lt;/li&gt;&lt;li&gt;Be a trusted advisor, building relationships across the business, speaking with candor, and partnering with our leadership team to ensure buy-in on the strategy and excellence in execution.&lt;/li&gt;&lt;li&gt;Manage our Internal Comms team effectively and empathetically to achieve consistent high performance – and encourage growth that supports business needs and individual team member goals.&lt;/li&gt;&lt;li&gt;Ideate and drive effective campaigns around critical company priorities and collaborate closely with cross-functional teams on change management and crisis communications.&lt;/li&gt;&lt;li&gt;Collaborate with our People team to design and execute programs that drive employee engagement, satisfaction, and a sense of belonging within the organization.&lt;/li&gt;&lt;li&gt;Evolve our metrics and feedback mechanisms to evaluate the effectiveness of internal communication initiatives. Use data-driven insights to continually refine strategies and tactics.&lt;/li&gt;&lt;li&gt;Stay current with industry best practices, emerging trends, and technologies in internal communication to recommend and implement innovative tools and approaches.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What it takes to catch our eye:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Excellent written and verbal communications skills.&lt;/li&gt;&lt;li&gt;Experience working for organizations that are scaling and going through change.&lt;/li&gt;&lt;li&gt;Experience working remotely and communicating with distributed teams.&lt;/li&gt;&lt;li&gt;Proven success collaborating with and influencing cross-functional partners and executives.&lt;/li&gt;&lt;li&gt;Experiencing building and leading a team.&lt;/li&gt;&lt;li&gt;Equal parts thinker and doer; this role involves both strategy and tactical execution.&lt;/li&gt;&lt;li&gt;Strong project management skills, ability to juggle multiple tasks simultaneously and prioritize.&lt;/li&gt;&lt;li&gt;Flexibility and growth mindset.&lt;/li&gt;&lt;li&gt;A calm, kind demeanor under pressure.&lt;/li&gt;&lt;li&gt;Strong attention to detail.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Come change how the world works.&lt;br&gt;&lt;br&gt;At Upwork, you’ll shape talent solutions for how the world works today. We’re a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 15 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees.&lt;br&gt;&lt;br&gt;Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits.&lt;br&gt;&lt;br&gt;Check out our Life at Upwork page to learn more about the employee experience.&lt;br&gt;&lt;br&gt;Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.&lt;br&gt;&lt;br&gt;&lt;em&gt;The annual base salary range for this position is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.&lt;br&gt;&lt;br&gt;&lt;/em&gt;Annual Base Compensation&lt;br&gt;&lt;br&gt;$158,000—$249,500 USD&lt;br&gt;&lt;br&gt;To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

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