Ventra Health is a healthcare revenue cycle management company that specialises in providing services and solutions to enhance the financial performance of healthcare providers. They streamline processes such as medical billing, coding, and claims management to ensure that healthcare organisations are optimising their revenue and improving efficiency. Ventra Health's ultimate mission is to empower healthcare providers to focus on patient care by handling the complexities of revenue management. Their purpose is to simplify the financial side of healthcare, ensuring accurate reimbursements and improving the overall financial health of their clients

Science & Healthcare

Ventra Health 

A Healthcare Revenue Cycle Management Company.

You need a high school diploma, 3-5 years in healthcare or revenue cycle management, strong leadership skills, and proficiency in RCM software, with excellent communication and problem-solving abilities.

You will manage client relationships, ensure satisfaction, analyze metrics, prepare reports, facilitate meetings, assist with implementations, and oversee team growth and compliance.

Customer Relations

Healthcare

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities. Job Summary * The Manager, Client Success is a liaison between Ventra Health and clients in terms of communication and information exchange; manage all aspects of the clients’ account to maximize collections, provide contracted management services, where applicable, and minimize problems. Works directly with a variety of stakeholders, including patients, doctors, owners, practice managers, administrators, and more to resolve escalated issues Essential Functions And Tasks * Conducts face-to-face meetings with clients to review performance and ensure satisfaction (in accordance with cadence and client success standards) * Serves as the clients’ primary point of contact, collaborating with the internal team on issues for resolution, as needed, for timely follow-up communication with clients * Facilitate external and internal meetings as required, including compiling, and taking minutes maintains other Client Success required documentation (Project Action Item Log, etc.) * Reviews data at required frequency as defined by Client Success standards to monitor and escalate all steps in the operational workflow process are completed timely for clients as needed * Prepares and/or reviews reports and ad-hocs for internal and external purposes * Analyzes and monitors Client Success Metrics and presents client specific reports and utilizes the client issue escalation matrix internally as appropriate to resolve all client concerns * Makes recommendations following appropriate channels for process improvement based on data review * When Practice Administration services are utilized, collaborates with business management team (finance, HR, credentialing, and compliance) * Monitors and/or manages client payor contract negotiations and/or renewals, in conjunction with Managed Care Team and/or assigned payor contracting resource, where applicable, in accordance with clients’ billing/management services agreement * Manages and/or monitors clients’ quality program and compliance training, as required by clients’ contract and in conjunction with Subject Matter Experts within the organization. * Assists with new client implementation * Responsible for the oversight, mentorship, and growth of assigned Client Success colleagues, where applicable * Compliance and adherence to applicable healthcare and security regulations and responsible for staff’s compliance and adherence * Performs special projects and other duties as assigned Education And Experience Requirements * High School Diploma or GED * Bachelor’s Degree in business, healthcare management, or related field preferred * At least three to five years (3-5) in healthcare, revenue cycle management, or related field Knowledge, Skills, And Abilities * Basic familiarity with medical billing and terminology * Ability to read, understand, and apply state/federal laws, regulations, and policies * Ability to communicate with diverse personalities in a tactful, mature, and professional manner * Ability to remain flexible and work within a collaborative and fast paced environment * Ability to deliver high quality service excellence with high attention to detail * Understand and comply with company policies and procedures * Proven strong leadership/management skills to manage, motivate, and set expectations with team members * Strong presentation development and delivery skills * Strong knowledge in RCM, accounting, and/or finance * Strong customer service and customer facing skills * Strong judgment skills and problem-solving skills * Strong oral, written, and interpersonal communication skills * Strong time management, organizational, and decision-making skills * Strong knowledge of Outlook and RCM software or equivalent workflow management software Ventra Health Equal Employment Opportunity (Applicable only in the US) Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions. Recruitment Agencies Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes. Solicitation of Payment Ventra Health does not solicit payment from our applicants and candidates for consideration or placement. Attention Candidates Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters. To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/.

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.Job Summary * The Manager, Client Success is a liaison between Ventra Health and clients in terms of communication and information exchange; manage all aspects of the clients’ account to maximize collections, provide contracted management services, where applicable, and minimize problems. Works directly with a variety of stakeholders, including patients, doctors, owners, practice managers, administrators, and more to resolve escalated issues      Essential Functions And Tasks * Conducts face-to-face meetings with clients to review performance and ensure satisfaction (in accordance with cadence and client success standards) * Serves as the clients’ primary point of contact, collaborating with the internal team on issues for resolution, as needed, for timely follow-up communication with clients * Facilitate external and internal meetings as required, including compiling, and taking minutes maintains other Client Success required documentation (Project Action Item Log, etc.) * Reviews data at required frequency as defined by Client Success standards to monitor and escalate all steps in the operational workflow process are completed timely for clients as needed * Prepares and/or reviews reports and ad-hocs for internal and external purposes * Analyzes and monitors Client Success Metrics and presents client specific reports and utilizes the client issue escalation matrix internally as appropriate to resolve all client concerns * Makes recommendations following appropriate channels for process improvement based on data review * When Practice Administration services are utilized, collaborates with business management team (finance, HR, credentialing, and compliance) * Monitors and/or manages client payor contract negotiations and/or renewals, in conjunction with Managed Care Team and/or assigned payor contracting resource, where applicable, in accordance with clients’ billing/management services agreement * Manages and/or monitors clients’ quality program and compliance training, as required by clients’ contract and in conjunction with Subject Matter Experts within the organization. * Assists with new client implementation * Responsible for the oversight, mentorship, and growth of assigned Client Success colleagues, where applicable * Compliance and adherence to applicable healthcare and security regulations and responsible for staff’s compliance and adherence * Performs special projects and other duties as assigned      Education And Experience Requirements * High School Diploma or GED * Bachelor’s Degree in business, healthcare management, or related field preferred * At least three to five years (3-5) in healthcare, revenue cycle management, or related field      Knowledge, Skills, And Abilities * Basic familiarity with medical billing and terminology * Ability to read, understand, and apply state/federal laws, regulations, and policies * Ability to communicate with diverse personalities in a tactful, mature, and professional manner * Ability to remain flexible and work within a collaborative and fast paced environment * Ability to deliver high quality service excellence with high attention to detail * Understand and comply with company policies and procedures * Proven strong leadership/management skills to manage, motivate, and set expectations with team members * Strong presentation development and delivery skills * Strong knowledge in RCM, accounting, and/or finance * Strong customer service and customer facing skills * Strong judgment skills and problem-solving skills * Strong oral, written, and interpersonal communication skills * Strong time management, organizational, and decision-making skills * Strong knowledge of Outlook and RCM software or equivalent workflow management software      Ventra HealthEqual Employment Opportunity (Applicable only in the US)Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.Recruitment AgenciesVentra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.Solicitation of PaymentVentra Health does not solicit payment from our applicants and candidates for consideration or placement.Attention CandidatesPlease be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/.

Ventra Health

Mission