Large

Wayfair is the destination for all things home: helping everyone, anywhere create their feeling of home. From expert customer service to the development of tools that make the shopping process easier, to carry one of the widest and deepest selections of items for every space, style, and budget, Wayfair gives everyone the power to create spaces that are just right for them.

Retail & Consumer Goods

Wayfair

Retail

Boston

This position is a hybrid in-office role that works out of our Fulfillment Center in McDonough, GA (some days will be working in office and others working from home- this is not a virtual / remote position

Who We Are

Wayfair isn’t your average home goods retailer – we’re transforming how you shop for your home! The Wayfair Talent Acquisition team is strategic to the company's overall success and continued growth. Our recruiters are true business partners and are charged with finding, attracting, and hiring top talent into all parts of the company against a high bar for performance, potential, and culture-fit. As a Recruiter, you are responsible for a wide-range of roles, stakeholders, and candidates. This is an incredible and unique opportunity to join a rapidly growing eCommerce company as a true business partner and make a significant and immediate impact.

This High-Volume Recruiter opportunity is based out of McDonough, GA and will primarily support the McDonough site but will flex into other locations virtually as needed.

What You'll Do


 * High volume recruiting for our Fulfillment Center team.
 * Act as partner, consultant, and adviser to stakeholders by developing and executing strategies to recruit top talent in a highly competitive market.
 * Source candidates from online sources, social networking, employee referrals, and networking events.
 * Offer insight, best practices, and interview preparation to both candidates & hiring managers.
 * Guide candidates and hiring managers through recruiting process, including pre-qualifying & interviewing candidates, and driving the offer.
 * Ensure an impressive candidate experience through thorough communication & timely feedback, as well as interviewer preparedness and effective interview format.
 * Operate cross functionally and collaboratively in a culture of continuous improvement .
   
   

What You'll Need


 * Proven success delivering recruiting results individually or as part of a team in a fast-paced, demanding, high growth environment
 * Strength in building trusted relationships with the business/clients at senior level and manage stakeholders effectively
 * A sense of urgency to deliver for the business while also effectively working together as part of a team
 * Leverage all aspects of sourcing and candidate development including job posting, job board mining, internet sourcing, social networking, employee referrals, and networking events
 * Exceptional written and verbal communication skills
 * Track metrics and use data for strategic analysis of recruiting campaigns
 * Ability to operate cross functionally and collaborative in a culture of continuous improvement
 * 1+ years of full life cycle Recruitment experience, high volume recruitment experience preferred
 * Bachelor’s Degree, preferred
   
   

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

Recruiter - Wayfair

&lt;em&gt;This position is a hybrid in-office role that works out of our Fulfillment Center in McDonough, GA (some days will be working in office and others working from home- this is not a virtual / remote position&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;strong&gt;Who We Are&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Wayfair isn’t your average home goods retailer – we’re transforming how you shop for your home! The Wayfair Talent Acquisition team is strategic to the company's overall success and continued growth. Our recruiters are true business partners and are charged with finding, attracting, and hiring top talent into all parts of the company against a high bar for performance, potential, and culture-fit. As a Recruiter, you are responsible for a wide-range of roles, stakeholders, and candidates. This is an incredible and unique opportunity to join a rapidly growing eCommerce company as a true business partner and make a significant and immediate impact.&lt;br&gt;&lt;br&gt;This High-Volume Recruiter opportunity is based out of McDonough, GA and will primarily support the McDonough site but will flex into other locations virtually as needed.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You'll Do&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;High volume recruiting for our Fulfillment Center team.&lt;/li&gt;&lt;li&gt;Act as partner, consultant, and adviser to stakeholders by developing and executing strategies to recruit top talent in a highly competitive market.&lt;/li&gt;&lt;li&gt;Source candidates from online sources, social networking, employee referrals, and networking events.&lt;/li&gt;&lt;li&gt;Offer insight, best practices, and interview preparation to both candidates &amp;amp; hiring managers.&lt;/li&gt;&lt;li&gt;Guide candidates and hiring managers through recruiting process, including pre-qualifying &amp;amp; interviewing candidates, and driving the offer.&lt;/li&gt;&lt;li&gt;Ensure an impressive candidate experience through thorough communication &amp;amp; timely feedback, as well as interviewer preparedness and effective interview format.&lt;/li&gt;&lt;li&gt;Operate cross functionally and collaboratively in a culture of continuous improvement .&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What You'll Need&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Proven success delivering recruiting results individually or as part of a team in a fast-paced, demanding, high growth environment&lt;/li&gt;&lt;li&gt;Strength in building trusted relationships with the business/clients at senior level and manage stakeholders effectively&lt;/li&gt;&lt;li&gt;A sense of urgency to deliver for the business while also effectively working together as part of a team&lt;/li&gt;&lt;li&gt;Leverage all aspects of sourcing and candidate development including job posting, job board mining, internet sourcing, social networking, employee referrals, and networking events&lt;/li&gt;&lt;li&gt;Exceptional written and verbal communication skills&lt;/li&gt;&lt;li&gt;Track metrics and use data for strategic analysis of recruiting campaigns&lt;/li&gt;&lt;li&gt;Ability to operate cross functionally and collaborative in a culture of continuous improvement &lt;/li&gt;&lt;li&gt;1+ years of full life cycle Recruitment experience, high volume recruitment experience preferred&lt;/li&gt;&lt;li&gt;Bachelor’s Degree, preferred &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;About Wayfair Inc.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.&lt;br&gt;&lt;br&gt;No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.&lt;br&gt;&lt;br&gt;Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

Recruiter

You should have strong analytical skills, experience in marketing analytics, proficiency in data visualization tools, and the ability to derive actionable insights from complex datasets.

You will analyze marketing data, generate insights, support strategy development, monitor campaign performance, and collaborate with teams to optimize marketing efforts and drive business outcomes.

This role is based in Boston, MA and you will be expected to comply with your team's hybrid work requirements.

Who We Are

Wayfair is looking for a Senior Analyst to support our Marketing Technology team, with a focus on SEO. Our Marketing Technology team is responsible for building Wayfair's world class, ML powered technology platform that optimizes and powers all of Wayfair's paid and organic advertising to drive billions of dollars in annual revenue. We build innovative ML products and services that enhance our customer experience, improve customer loyalty, and ultimately grow our business. We have a modern tech stack including sophisticated capabilities around AI, data science, causal inference and personalization.

What You'll Do


 * Run open-ended exploratory data analysis (e.g. clustering, segmentation) to identify actionable new insights, validate hypotheses, and inform prioritization for our SEO product roadmap
 * Leverage experimentation to measure tradeoffs and short/long term impact of marketing initiatives. Deep dive into results and synthesize learnings to inform marketing and product decisions
 * Drive operational excellence through monitoring, alerting and automation to ensure a rapid response to changes in customer/market dynamics and to quickly identify issues with platform health
 * Develop data visualization dashboards for stakeholders to self service data insights and monitor key customer and business KPIs
 * Collaborate with a cross-functional team of engineers, ML Scientists, Product Managers, and Marketing stakeholders.
 * Communicate key insights and recommendations to influence cross-functional partners across the organization.
   
   

We Are A Good Match Because You Have


 * Bachelor's degree in quantitative field such as economics, math, engineering, or statistics
 * 2+ years of experience working in a quantitative field
 * Strong proficiency in a structured programming language (e.g. Python, advanced SQL)
 * Strong quantitative experience, with the ability to generate insights and solutions or build a story and strategy from large data sets
 * Excellent critical thinking and interpersonal skills - ability to break down and communicate complex ideas and influence senior level and cross-functional stakeholders (to include exceptional verbal and written communication skills)
 * An ownership mindset with the ability to thrive in a highly ambiguous and fast-paced environment with a dynamic bias for action and a “get stuff done” attitude
 * A desire to win as a team - collaborative team player who wants to see themselves and others succeed and thrive
 * Experience with experimental design (A/B tests), synthetic control measurement and statistical analysis to drive business decision making, highly preferred.
 * Experience with SEO highly preferred
 * Experience with other digital marketing (basic understanding of marketing channels and measurement KPIs) a plus
   
   

Why You'll Love Wayfair


 * Time Off:
    * Paid Holidays
    * Paid Time Off (PTO)

 * Health & Wellness:
    * Full Health Benefits (Medical, Dental, Vision, HSA/FSA)
    * Life Insurance
    * Disability Protection (Short Term & Long Term Disability)
    * Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)
    * Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)
    * Caregiver Services

 * Financial Growth & Security:
    * 401K Matching (Employee Matching Program)
    * Tuition Reimbursement
    * Financial Health Education (Knowledge of Financial Education - KOFE)
    * Tax Advantaged Accounts

 * Family Support:
    * Family Planning Support
    * Parental Leave
    * Global Surrogacy & Adoption Policy

 * Professional Development & Recognition:
    * Rewards & Recognition
    * Global Employee Anniversary Awards
    * Paid Volunteer Work

 * Unique Perks:
    * Employee Discount
    * U.S. Bluebikes Membership
    * Global Pod Outings

 * Work/Life Balance:
    * Emphasizing a supportive & flexible work environment that encourages a balance between personal and professional commitments
      

We are looking forward to your application!

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

Senior Analyst, Marketing Analytics - Wayfair

&lt;em&gt;This role is based in Boston, MA and you will be expected to comply with your team's hybrid work requirements. &lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;strong&gt;Who We Are&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Wayfair is looking for a Senior Analyst to support our Marketing Technology team, with a focus on SEO. Our Marketing Technology team is responsible for building Wayfair's world class, ML powered technology platform that optimizes and powers all of Wayfair's paid and organic advertising to drive billions of dollars in annual revenue. We build innovative ML products and services that enhance our customer experience, improve customer loyalty, and ultimately grow our business. We have a modern tech stack including sophisticated capabilities around AI, data science, causal inference and personalization.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You'll Do&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Run open-ended exploratory data analysis (e.g. clustering, segmentation) to identify actionable new insights, validate hypotheses, and inform prioritization for our SEO product roadmap&lt;/li&gt;&lt;li&gt;Leverage experimentation to measure tradeoffs and short/long term impact of marketing initiatives. Deep dive into results and synthesize learnings to inform marketing and product decisions &lt;/li&gt;&lt;li&gt;Drive operational excellence through monitoring, alerting and automation to ensure a rapid response to changes in customer/market dynamics and to quickly identify issues with platform health&lt;/li&gt;&lt;li&gt;Develop data visualization dashboards for stakeholders to self service data insights and monitor key customer and business KPIs&lt;/li&gt;&lt;li&gt;Collaborate with a cross-functional team of engineers, ML Scientists, Product Managers, and Marketing stakeholders. &lt;/li&gt;&lt;li&gt;Communicate key insights and recommendations to influence cross-functional partners across the organization.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;We Are A Good Match Because You Have&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Bachelor's degree in quantitative field such as economics, math, engineering, or statistics&lt;/li&gt;&lt;li&gt;2+ years of experience working in a quantitative field&lt;/li&gt;&lt;li&gt;Strong proficiency in a structured programming language (e.g. Python, advanced SQL)&lt;/li&gt;&lt;li&gt;Strong quantitative experience, with the ability to generate insights and solutions or build a story and strategy from large data sets&lt;/li&gt;&lt;li&gt;Excellent critical thinking and interpersonal skills - ability to break down and communicate complex ideas and influence senior level and cross-functional stakeholders (to include exceptional verbal and written communication skills)&lt;/li&gt;&lt;li&gt;An ownership mindset with the ability to thrive in a highly ambiguous and fast-paced environment with a dynamic bias for action and a “get stuff done” attitude&lt;/li&gt;&lt;li&gt;A desire to win as a team - collaborative team player who wants to see themselves and others succeed and thrive&lt;/li&gt;&lt;li&gt;Experience with experimental design (A/B tests), synthetic control measurement and statistical analysis to drive business decision making, highly preferred. &lt;/li&gt;&lt;li&gt;Experience with SEO highly preferred&lt;/li&gt;&lt;li&gt;Experience with other digital marketing (basic understanding of marketing channels and measurement KPIs) a plus&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Why You'll Love Wayfair&lt;/strong&gt;       &lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Time Off:&lt;/li&gt;&lt;ul&gt;&lt;li&gt;Paid Holidays&lt;/li&gt;&lt;li&gt;Paid Time Off (PTO)&lt;/li&gt;&lt;/ul&gt;&lt;li&gt;Health &amp;amp; Wellness:&lt;/li&gt;&lt;ul&gt;&lt;li&gt;Full Health Benefits (Medical, Dental, Vision, HSA/FSA)&lt;/li&gt;&lt;li&gt;Life Insurance&lt;/li&gt;&lt;li&gt;Disability Protection (Short Term &amp;amp; Long Term Disability) &lt;/li&gt;&lt;li&gt;Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)&lt;/li&gt;&lt;li&gt;Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)&lt;/li&gt;&lt;li&gt;Caregiver Services&lt;/li&gt;&lt;/ul&gt;&lt;li&gt;Financial Growth &amp;amp; Security:&lt;/li&gt;&lt;ul&gt;&lt;li&gt;401K Matching (Employee Matching Program)&lt;/li&gt;&lt;li&gt;Tuition Reimbursement &lt;/li&gt;&lt;li&gt;Financial Health Education (Knowledge of Financial Education - KOFE)&lt;/li&gt;&lt;li&gt;Tax Advantaged Accounts&lt;/li&gt;&lt;/ul&gt;&lt;li&gt;Family Support:&lt;/li&gt;&lt;ul&gt;&lt;li&gt;Family Planning Support&lt;/li&gt;&lt;li&gt;Parental Leave&lt;/li&gt;&lt;li&gt;Global Surrogacy &amp;amp; Adoption Policy&lt;/li&gt;&lt;/ul&gt;&lt;li&gt;Professional Development &amp;amp; Recognition:&lt;/li&gt;&lt;ul&gt;&lt;li&gt;Rewards &amp;amp; Recognition &lt;/li&gt;&lt;li&gt;Global Employee Anniversary Awards &lt;/li&gt;&lt;li&gt;Paid Volunteer Work &lt;/li&gt;&lt;/ul&gt;&lt;li&gt;Unique Perks:&lt;/li&gt;&lt;ul&gt;&lt;li&gt;Employee Discount &lt;/li&gt;&lt;li&gt;U.S. Bluebikes Membership&lt;/li&gt;&lt;li&gt;Global Pod Outings&lt;/li&gt;&lt;/ul&gt;&lt;li&gt;Work/Life Balance:&lt;/li&gt;&lt;ul&gt;&lt;li&gt;Emphasizing a supportive &amp;amp; flexible work environment that encourages a balance between personal and professional commitments &lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;/ul&gt;We are looking forward to your application!&lt;br&gt;&lt;br&gt;&lt;strong&gt;About Wayfair Inc.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.&lt;br&gt;&lt;br&gt;No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.&lt;br&gt;&lt;br&gt;Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

Senior Analyst, Marketing Analytics

You need a quantitative degree, advanced Excel/SQL skills, stats understanding, and strong communication. Experience in data visualization and cross-functional collaboration is essential.

You will analyze customer pain points, manage projects, collaborate with stakeholders, develop data visualizations, and drive process improvements in customer service operations.

Data

<ul><li>At Wayfair, we care about our customers! Our award-winning Customer Service (CS) team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home and any post-order inquiries, our team works to make it easier than ever to shop for the home.</li><li>The journey optimization team is the strategic engine behind our CS’s global mission to become “better than best in class”. Our goal is to optimize both customer and agent experience via continuous people, process, policy and tech improvements. Within the role, you will apply your leadership and quantitative skills in a highly collaborative environment to meet business-critical strategic and operational challenges head on. The team is highly collaborative and works across various business and tech functions within &amp; outside the service organization. If you’re passionate about driving business impact by working alongside stakeholders, applying cutting-edge techniques to inform complex operations decisions, and enjoy working in a dynamic, entrepreneurial environment, then this is the perfect role for you!</li></ul>What You’ll Do:<ul><li>Translate high-level business problems into concrete work streams that can be answered using data-driven modeling and analysis</li><li>Conduct internal deep dives to understand customer and agent pain points and opportunity areas</li><li>Keep up-to-date with industry trends, competitor behavior, and new product ideas to benchmark Wayfair Service and identify ways to improve Wayfair’s Service offering</li><li>Partner with cross-functional business stakeholders to identify, analyze, and implement initiatives that allow us to more effectively operate our Customer Service Operations</li><li>Manage multiple work streams at once given large scope</li><li>Lead and own projects and ensure that they are seen to completion</li><li>Present your analysis with clear recommendations to stakeholders and senior leadership</li><li>Apply an impact-focused, entrepreneurial lens to proactively identify, develop, and implement business and process improvement initiatives that capture operational benefits across all aspects of Wayfair’s CS</li><li>Use analytical and quantitative skills to work with large and complex datasets, analyze vague problem statements, build custom analytical decision models, and develop recommendations to guide business decisions</li><li>Develop data visualizations, including reports, dashboards, and analysis using BI solutions to translate data insights into an easily digestible manner</li><li>Demonstrate strong motivation and ability to develop and continuously improve business and analysis processes to keep pace with the rapid growth and scale of Wayfair’s operations</li></ul>What You’ll Need:<ul><li>BA or BS in a quantitative field with a strong academic record; MS in Business, Mathematics, or Analytics preferred, but not required</li><li>Advanced experience with Microsoft Excel or Google Sheets, SQL or GBQ, and data visualization tools such as Google Data Studio (Looker, Tableau, or PowerBI)</li><li>Intermediate understanding of statistics and how to interpret different outputs across various data science models</li><li>Passionate about tackling complex business problems including problem definition, analytical model building, and presentation of business insights to peers, stakeholders, and senior leadership</li><li>Strong written and verbal communication skills including the ability to translate sophisticated analyses into a logical, convincing business narrative</li><li>Affinity for working with data and resourcefulness in situations where clean data and/or complete information is not available or time to develop a solution is limited</li><li>Cross-functional collaboration experience with demonstrated examples of business</li><li>Adeptness at creating easy-to-understand visualizations to tell a business story based on complex data</li></ul>

At Wayfair, we care about our customers! Our award-winning Customer Service (CS) team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home and any post-order inquiries, our team works to make it easier than ever to shop for the home.The journey optimization team is the strategic engine behind our CS’s global mission to become “better than best in class”. Our goal is to optimize both customer and agent experience via continuous people, process, policy and tech improvements. Within the role, you will apply your leadership and quantitative skills in a highly collaborative environment to meet business-critical strategic and operational challenges head on. The team is highly collaborative and works across various business and tech functions within & outside the service organization. If you’re passionate about driving business impact by working alongside stakeholders, applying cutting-edge techniques to inform complex operations decisions, and enjoy working in a dynamic, entrepreneurial environment, then this is the perfect role for you!What You’ll Do:Translate high-level business problems into concrete work streams that can be answered using data-driven modeling and analysisConduct internal deep dives to understand customer and agent pain points and opportunity areasKeep up-to-date with industry trends, competitor behavior, and new product ideas to benchmark Wayfair Service and identify ways to improve Wayfair’s Service offeringPartner with cross-functional business stakeholders to identify, analyze, and implement initiatives that allow us to more effectively operate our Customer Service OperationsManage multiple work streams at once given large scopeLead and own projects and ensure that they are seen to completionPresent your analysis with clear recommendations to stakeholders and senior leadershipApply an impact-focused, entrepreneurial lens to proactively identify, develop, and implement business and process improvement initiatives that capture operational benefits across all aspects of Wayfair’s CSUse analytical and quantitative skills to work with large and complex datasets, analyze vague problem statements, build custom analytical decision models, and develop recommendations to guide business decisionsDevelop data visualizations, including reports, dashboards, and analysis using BI solutions to translate data insights into an easily digestible mannerDemonstrate strong motivation and ability to develop and continuously improve business and analysis processes to keep pace with the rapid growth and scale of Wayfair’s operationsWhat You’ll Need:BA or BS in a quantitative field with a strong academic record; MS in Business, Mathematics, or Analytics preferred, but not requiredAdvanced experience with Microsoft Excel or Google Sheets, SQL or GBQ, and data visualization tools such as Google Data Studio (Looker, Tableau, or PowerBI)Intermediate understanding of statistics and how to interpret different outputs across various data science modelsPassionate about tackling complex business problems including problem definition, analytical model building, and presentation of business insights to peers, stakeholders, and senior leadershipStrong written and verbal communication skills including the ability to translate sophisticated analyses into a logical, convincing business narrativeAffinity for working with data and resourcefulness in situations where clean data and/or complete information is not available or time to develop a solution is limitedCross-functional collaboration experience with demonstrated examples of businessAdeptness at creating easy-to-understand visualizations to tell a business story based on complex data

Senior Analyst, Customer Journey Optimization - Wayfair

<div>
 Must be ONSITE in Boston, MA (Monday - Thursday) 
 At Wayfair, we care about our customers! Our award-winning Customer Service (CS) team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home and any post-order inquiries, our team works to make it easier than ever to shop for the home. 
 The journey optimization team is the strategic engine behind our CS’s global mission to become “better than best in class”. Our goal is to optimize both customer and agent experience via continuous people, process, policy and tech improvements. Within the role, you will apply your leadership and quantitative skills in a highly collaborative environment to meet business-critical strategic and operational challenges head on. The team is highly collaborative and works across various business and tech functions within &amp; outside the service organization. If you’re passionate about driving business impact by working alongside stakeholders, applying cutting-edge techniques to inform complex operations decisions, and enjoy working in a dynamic, entrepreneurial environment, then this is the perfect role for you! 
 What You’ll Do 
 <ul> 
 <li>Translate high-level business problems into concrete work streams that can be answered using data-driven modeling and analysis</li> 
 <li>Conduct internal deep dives to understand customer and agent pain points and opportunity areas</li> 
 <li>Keep up-to-date with industry trends, competitor behavior, and new product ideas to benchmark Wayfair Service and identify ways to improve Wayfair’s Service offering</li> 
 <li>Partner with cross-functional business stakeholders to identify, analyze, and implement initiatives that allow us to more effectively operate our Customer Service Operations</li> 
 <li>Manage multiple work streams at once given large scope</li> 
 <li>Lead and own projects and ensure that they are seen to completion</li> 
 <li>Present your analysis with clear recommendations to stakeholders and senior leadership</li> 
 <li>Apply an impact-focused, entrepreneurial lens to proactively identify, develop, and implement business and process improvement initiatives that capture operational benefits across all aspects of Wayfair’s CS</li> 
 <li>Use analytical and quantitative skills to work with large and complex datasets, analyze vague problem statements, build custom analytical decision models, and develop recommendations to guide business decisions</li> 
 <li>Develop data visualizations, including reports, dashboards, and analysis using BI solutions to translate data insights into an easily digestible manner</li> 
 <li>Demonstrate strong motivation and ability to develop and continuously improve business and analysis processes to keep pace with the rapid growth and scale of Wayfair’s operations</li>
 </ul>
 
 
 What You’ll Need 
 <ul> 
 <li>BA or BS in a quantitative field with a strong academic record; MS in Business, Mathematics, or Analytics preferred, but not required</li> 
 <li>Advanced experience with Microsoft Excel or Google Sheets, SQL or GBQ, and data visualization tools such as Google Data Studio (Looker, Tableau, or PowerBI)</li> 
 <li>Intermediate understanding of statistics and how to interpret different outputs across various data science models</li> 
 <li>Passionate about tackling complex business problems including problem definition, analytical model building, and presentation of business insights to peers, stakeholders, and senior leadership</li> 
 <li>Strong written and verbal communication skills including the ability to translate sophisticated analyses into a logical, convincing business narrative</li> 
 <li>Affinity for working with data and resourcefulness in situations where clean data and/or complete information is not available or time to develop a solution is limited</li> 
 <li>Cross-functional collaboration experience with demonstrated examples of business</li> 
 <li>Adeptness at creating easy-to-understand visualizations to tell a business story based on complex data</li> 
 </ul> 
 An Important Note about Wayfair's In-Office Policy: 
 All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday - Thursday, and work remotely Friday.
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 About Wayfair Inc. 
 Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. 
 No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. 
 Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.
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Senior Analyst, Customer Journey Optimization

You need 3+ years sales experience in interiors, strong design principles understanding, team player skills, organization, flexibility, and physical ability to handle 50 lbs. Be ready for a fast-paced, changing environment.

You will provide exceptional design expertise and customer service, conduct design appointments, analyze sales data, and drive store profitability while staying up-to-date on trends. Manage multiple tasks efficiently and contribute to operational activities.

Bachelors

Hospitality & Retail

Tampa

OVERVIEW &amp; JOB DESCRIPTION&nbsp;Our&nbsp;Design Stylists&nbsp;contribute to the success of Birch Lane by inspiring customers to embrace our Classic Style for Joyful Living. As a member of the Birch Lane team, you will embrace a culture that promotes a relentless customer focus and help guests confidently create a home where life’s magical moments unfold.WHAT YOU’LL DO&nbsp;<ul><li>Provide an authentic, friendly customer experience that exemplifies our commitment to relentless customer focus; Meet or exceed sales and other established KPIs.</li><li>Conduct in-store, in-home, and virtual design appointments.</li><li>Leverage your interior design and sales expertise in the home furnishings space to help our customers navigate through their design needs and purchases.</li><li>Utilize sales analytics and design software tools and applications to drive store profitability and growth in a way that supports the success of the overall brand (mood boards, space plans, 2D/3D room views)</li><li>Share your expertise in product, fabric, &amp; finishes bringing awareness to style, performance, texture, and durability characteristics as well as market trends using digital and physical swatches to influence customer buying decisions.</li><li>Demonstrates ability to work independently, including excellent communication and time management skills with the ability to prioritize and handle multiple tasks and or customers at once.</li><li>Participate in operational store activities as needed: bringing new products to the floor, floor sets, replenishment, and substitutions.</li><li>Engage in a high-energy, focused, and dynamic work environment where there can be rapid changes in products, promotions, offerings, and operations</li><li>Model and ensure all policies and procedures are communicated effectively, maintained, and consistently followed.</li><li>Additional responsibilities as assigned.</li></ul>WHAT YOU’LL NEED&nbsp;<ul><li>3+ years of sales experience (Interior design, furniture, or home goods experience preferred.)</li><li>Understanding of design principles including spatial planning, fabric selection, interior design styles, and trends.</li><li>Demonstrated ability to work within a team sales environment.</li><li>Strong organization, self-motivation, communication skills</li><li>Track record of thriving in a fast-paced and changing environment.</li><li>Ability to work a flexible schedule, including nights, weekends, and holidays.</li><li>Bachelor’s degree or college diploma equivalent preferred.</li></ul>PHYSICAL REQUIREMENTS&nbsp;<ul><li>While performing the duties of this job, the employee is frequently required to stand, walk, talk, and&nbsp;hear. The employee frequently is required to handle or feel and reach with hands and arms. The&nbsp;employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently, or occasionally lift and/or move up to&nbsp;50 lbs.&nbsp;</li><li>Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.&nbsp;&nbsp;</li></ul>About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

OVERVIEW & JOB DESCRIPTION Our Design Stylists contribute to the success of Birch Lane by inspiring customers to embrace our Classic Style for Joyful Living. As a member of the Birch Lane team, you will embrace a culture that promotes a relentless customer focus and help guests confidently create a home where life’s magical moments unfold.WHAT YOU’LL DO Provide an authentic, friendly customer experience that exemplifies our commitment to relentless customer focus; Meet or exceed sales and other established KPIs.Conduct in-store, in-home, and virtual design appointments.Leverage your interior design and sales expertise in the home furnishings space to help our customers navigate through their design needs and purchases.Utilize sales analytics and design software tools and applications to drive store profitability and growth in a way that supports the success of the overall brand (mood boards, space plans, 2D/3D room views)Share your expertise in product, fabric, & finishes bringing awareness to style, performance, texture, and durability characteristics as well as market trends using digital and physical swatches to influence customer buying decisions.Demonstrates ability to work independently, including excellent communication and time management skills with the ability to prioritize and handle multiple tasks and or customers at once.Participate in operational store activities as needed: bringing new products to the floor, floor sets, replenishment, and substitutions.Engage in a high-energy, focused, and dynamic work environment where there can be rapid changes in products, promotions, offerings, and operationsModel and ensure all policies and procedures are communicated effectively, maintained, and consistently followed.Additional responsibilities as assigned.WHAT YOU’LL NEED 3+ years of sales experience (Interior design, furniture, or home goods experience preferred.)Understanding of design principles including spatial planning, fabric selection, interior design styles, and trends.Demonstrated ability to work within a team sales environment.Strong organization, self-motivation, communication skillsTrack record of thriving in a fast-paced and changing environment.Ability to work a flexible schedule, including nights, weekends, and holidays.Bachelor’s degree or college diploma equivalent preferred.PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is frequently required to stand, walk, talk, and hear. The employee frequently is required to handle or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently, or occasionally lift and/or move up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Design Stylist - Wayfair

Design Stylist

You need at least 1 year of retail sales experience, a passion for customer service, strong communication skills, ability to work in a fast-paced environment, proficiency in software, willingness to work flexible hours, and ability to physically meet job demands.

You will provide exceptional customer service by guiding customers, closing sales, educating on services, assisting with operations, and maintaining a positive attitude in a fast-paced retail environment.

Naples

OVERVIEW &amp; JOB DESCRIPTION&nbsp;Sales Associates contribute to the success of Birch Lane by inspiring customers to embrace our Classic Style for Joyful Living. As a member of the Birch Lane team, you will embrace a culture that promotes a relentless customer focus and help guests confidently create a home where life’s magical moments unfold.&nbsp;&nbsp;WHAT YOU’LL DO&nbsp;<ul><li>Provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus.&nbsp;</li><li>Drive in-store sales by asking great questions to understand customer needs, guiding them through their questions, and providing product options (both within the store and our endless aisle/online&nbsp;assortment via web and app) that lead to a satisfied customer experience.&nbsp;</li><li>Demonstrate confidence in closing the sale and educating customers on various ways to purchase including through POS, Online, our App, or a Quote.&nbsp;</li><li>Assist walk-ins on the sales floor and in the design studio as needed.&nbsp;</li><li>Be an expert in the services offered in-store and online - credit, financing, warranty, installation, and&nbsp;delivery, always considering value adds to client purchases.&nbsp;</li><li>Participate in all operational aspects of the store including but not limited to processing new products, floor sets, replenishment, substitutions, and general upkeep of the store.</li><li>Exemplify a positive and professional attitude daily with customers and your team members.</li><li>Bring a willingness to share innovative ideas and solutions to continuously improve team operations.</li><li>Engage in a high-energy, focused, and dynamic work environment where there can be rapid changes in products, promotions, offerings, and operations.&nbsp;</li></ul>WHAT YOU’LL NEED&nbsp;<ul><li>1+ years of retail sales experience (preferably in a design-related environment). Interior design and specialty sales experience is a plus.&nbsp;</li><li>Passion for great customer service and a drive to exceed sales targets.&nbsp;</li><li>Strong organization, self-motivation, communication, and relationship management skills.</li><li>Track record of thriving in a fast-paced and changing environment, with an ability to adapt and Grow.&nbsp;</li><li>Demonstrated ability to work within a team sales environment.&nbsp;</li><li>Technical acumen to learn necessary software, proficiency in Google and Microsoft Office applications preferred.</li><li>Ability to work a flexible schedule, including nights, weekends, and holidays.</li></ul>PHYSICAL REQUIREMENTS&nbsp;<ul><li>While performing the duties of this job, the employee is frequently required to stand, walk, talk, and&nbsp;hear. The employee frequently is required to handle or feel and reach with hands and arms. The&nbsp;employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently, or occasionally lift and/or move up to&nbsp;50 lbs.&nbsp;</li><li>Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.&nbsp;&nbsp;</li></ul>About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

OVERVIEW & JOB DESCRIPTION Sales Associates contribute to the success of Birch Lane by inspiring customers to embrace our Classic Style for Joyful Living. As a member of the Birch Lane team, you will embrace a culture that promotes a relentless customer focus and help guests confidently create a home where life’s magical moments unfold.  WHAT YOU’LL DO Provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus. Drive in-store sales by asking great questions to understand customer needs, guiding them through their questions, and providing product options (both within the store and our endless aisle/online assortment via web and app) that lead to a satisfied customer experience. Demonstrate confidence in closing the sale and educating customers on various ways to purchase including through POS, Online, our App, or a Quote. Assist walk-ins on the sales floor and in the design studio as needed. Be an expert in the services offered in-store and online - credit, financing, warranty, installation, and delivery, always considering value adds to client purchases. Participate in all operational aspects of the store including but not limited to processing new products, floor sets, replenishment, substitutions, and general upkeep of the store.Exemplify a positive and professional attitude daily with customers and your team members.Bring a willingness to share innovative ideas and solutions to continuously improve team operations.Engage in a high-energy, focused, and dynamic work environment where there can be rapid changes in products, promotions, offerings, and operations. WHAT YOU’LL NEED 1+ years of retail sales experience (preferably in a design-related environment). Interior design and specialty sales experience is a plus. Passion for great customer service and a drive to exceed sales targets. Strong organization, self-motivation, communication, and relationship management skills.Track record of thriving in a fast-paced and changing environment, with an ability to adapt and Grow. Demonstrated ability to work within a team sales environment. Technical acumen to learn necessary software, proficiency in Google and Microsoft Office applications preferred.Ability to work a flexible schedule, including nights, weekends, and holidays.PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is frequently required to stand, walk, talk, and hear. The employee frequently is required to handle or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently, or occasionally lift and/or move up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Wayfair

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