Large

Wayfair is the destination for all things home: helping everyone, anywhere create their feeling of home. From expert customer service to the development of tools that make the shopping process easier, to carry one of the widest and deepest selections of items for every space, style, and budget, Wayfair gives everyone the power to create spaces that are just right for them.

Retail & Consumer Goods

Wayfair

Retail

You need 2+ years in analytics, a degree in a related field, SQL proficiency, experience with reporting tools, strong problem-solving skills, and excellent communication to influence stakeholders.

You will develop reporting tools, manage data architecture, enhance Looker reporting, support CRM tool maintenance, execute go-to-market strategies, and liaise between users and tech teams.

Data

IT & Cybersecurity

Boston

At this time, Wayfair will not sponsor applicants for this position for the following work visas: F1-OPT, STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN.<br><br>The NAEURTA (North America/ Europe Retail, Tech & Analytics) Team is the strategic enablement arm of Wayfair’s Global Supplier Organization. We build the tools, reporting and communication that help supplier-facing teams and suppliers drive better business outcomes. Our mission is to equip stakeholders with the right data, processes, and priorities so they can focus on what matters most, growing the business.<br><br>This role sits within the Reporting & Tech pod of NAEURTA and is ideal for candidates passionate about e-commerce and technology, excited by hands-on analytics, and motivated to partner closely with business teams to deliver tangible impact. You'll focus on building scalable reporting and CRM tooling to help Category Management teams drive key strategic initiatives and manage their supplier portfolios more effectively.<br><br>Being part of NA Retail Tech & Analytics means you thrive on setting a clear vision, operating analytically to get results, and executing high-impact work. Strong communication and stakeholder engagement are essential, as you’ll work cross-functionally to align on priorities and execute against them.<br><br>What You’ll Do<br><br><br> * Develop scalable reporting, tooling, and processes to support key commercial initiatives.<br> * Own the end-to-end development of backend data architecture and frontend dashboards in Looker and related platforms.<br> * Enhance the core ad-hoc reporting experience in Looker by streamlining views, supporting regular trainings to drive adoption and self-service.<br> * Support ongoing development and maintenance of our in-house CRM tool, enabling Category Management to manage their supplier portfolios more effectively and efficiently at scale.<br> * Plan and execute the go-to-market strategy for new tools and reporting from timelines, training, documentation, feedback loops and iteration planning.<br> * Serve as the connective tissue between users and product/tech teams:<br>    * Support users by communicating strategy and sharing best practices, and fielding feedback.<br>    * Partner with tech and product to triage bugs, synthesize feedback, and advocate for user needs in roadmap planning.<br>      <br>      <br><br>What You’ll Need<br><br><br> * 2+ years of relevant experience in analytics and reporting ideally in an e-commerce, tech, or high-growth environment.<br> * Bachelor’s or Master’s degree with a strong academic record in economics, math, statistics, engineering, business or related fields.<br> * Fluency developing and managing various reporting through tools like SQL, GBQ, Google Studio/Looker, etc. (Experience with Python or LookML a plus)<br> * Experience with CRM tools or platforms a plus<br> * Strong ability to structure ambiguous problems, analyze large datasets, and synthesize insights into clear business recommendations.<br> * Experience building dashboards and automating reporting for end-users, with an emphasis on scalability.<br> * A proactive, user-first mindset: You’re excited to improve tools and processes based on direct user feedback.<br> * Business acumen and a collaborative spirit: you understand how different parts of the organization fit together and love making others more effective.<br> * Excellent written and verbal communication skills, you can clearly explain complex data concepts, influence stakeholders, and drive adoption of tools and reporting across technical and non-technical teams.<br>   <br>   <br><br>About Wayfair Inc.<br><br>Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.<br><br>No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.<br><br>Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

At this time, Wayfair will not sponsor applicants for this position for the following work visas: F1-OPT, STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN.The NAEURTA (North America/ Europe Retail, Tech & Analytics) Team is the strategic enablement arm of Wayfair’s Global Supplier Organization. We build the tools, reporting and communication that help supplier-facing teams and suppliers drive better business outcomes. Our mission is to equip stakeholders with the right data, processes, and priorities so they can focus on what matters most, growing the business.This role sits within the Reporting & Tech pod of NAEURTA and is ideal for candidates passionate about e-commerce and technology, excited by hands-on analytics, and motivated to partner closely with business teams to deliver tangible impact. You'll focus on building scalable reporting and CRM tooling to help Category Management teams drive key strategic initiatives and manage their supplier portfolios more effectively.Being part of NA Retail Tech & Analytics means you thrive on setting a clear vision, operating analytically to get results, and executing high-impact work. Strong communication and stakeholder engagement are essential, as you’ll work cross-functionally to align on priorities and execute against them.What You’ll Do * Develop scalable reporting, tooling, and processes to support key commercial initiatives. * Own the end-to-end development of backend data architecture and frontend dashboards in Looker and related platforms. * Enhance the core ad-hoc reporting experience in Looker by streamlining views, supporting regular trainings to drive adoption and self-service. * Support ongoing development and maintenance of our in-house CRM tool, enabling Category Management to manage their supplier portfolios more effectively and efficiently at scale. * Plan and execute the go-to-market strategy for new tools and reporting from timelines, training, documentation, feedback loops and iteration planning. * Serve as the connective tissue between users and product/tech teams:    * Support users by communicating strategy and sharing best practices, and fielding feedback.    * Partner with tech and product to triage bugs, synthesize feedback, and advocate for user needs in roadmap planning.            What You’ll Need * 2+ years of relevant experience in analytics and reporting ideally in an e-commerce, tech, or high-growth environment. * Bachelor’s or Master’s degree with a strong academic record in economics, math, statistics, engineering, business or related fields. * Fluency developing and managing various reporting through tools like SQL, GBQ, Google Studio/Looker, etc. (Experience with Python or LookML a plus) * Experience with CRM tools or platforms a plus * Strong ability to structure ambiguous problems, analyze large datasets, and synthesize insights into clear business recommendations. * Experience building dashboards and automating reporting for end-users, with an emphasis on scalability. * A proactive, user-first mindset: You’re excited to improve tools and processes based on direct user feedback. * Business acumen and a collaborative spirit: you understand how different parts of the organization fit together and love making others more effective. * Excellent written and verbal communication skills, you can clearly explain complex data concepts, influence stakeholders, and drive adoption of tools and reporting across technical and non-technical teams.      About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

Senior Analyst, Commercial Strategy and Analytics - Wayfair

&lt;strong&gt;&lt;em&gt;At this time, Wayfair will not sponsor applicants for this position for the following work visas: F1-OPT, STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;/strong&gt;&lt;strong&gt;The NAEURTA (North America/ Europe Retail, Tech &amp;amp; Analytics) Team&lt;/strong&gt; is the strategic enablement arm of Wayfair’s Global Supplier Organization. We build the tools, reporting and communication that help supplier-facing teams and suppliers drive better business outcomes. Our mission is to equip stakeholders with the right data, processes, and priorities so they can focus on what matters most, growing the business.&lt;br&gt;&lt;br&gt;This role sits within the &lt;strong&gt;Reporting &amp;amp; Tech&lt;/strong&gt; pod of NAEURTA and is ideal for candidates passionate about e-commerce and technology, excited by hands-on analytics, and motivated to partner closely with business teams to deliver tangible impact. You'll focus on building scalable reporting and CRM tooling to help Category Management teams drive key strategic initiatives and manage their supplier portfolios more effectively.&lt;br&gt;&lt;br&gt;Being part of NA Retail Tech &amp;amp; Analytics means you thrive on setting a clear vision, operating analytically to get results, and executing high-impact work. Strong communication and stakeholder engagement are essential, as you’ll work cross-functionally to align on priorities and execute against them.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You’ll Do&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Develop scalable reporting, tooling, and processes to support key commercial initiatives.&lt;/li&gt;&lt;li&gt;Own the end-to-end development of backend data architecture and frontend dashboards in Looker and related platforms.&lt;/li&gt;&lt;li&gt;Enhance the core ad-hoc reporting experience in Looker by streamlining views, supporting regular trainings to drive adoption and self-service.&lt;/li&gt;&lt;li&gt;Support ongoing development and maintenance of our in-house CRM tool, enabling Category Management to manage their supplier portfolios more effectively and efficiently at scale.&lt;/li&gt;&lt;li&gt;Plan and execute the go-to-market strategy for new tools and reporting from timelines, training, documentation, feedback loops and iteration planning.&lt;/li&gt;&lt;li&gt;Serve as the connective tissue between users and product/tech teams:&lt;/li&gt;&lt;ul&gt;&lt;li&gt;Support users by communicating strategy and sharing best practices, and fielding feedback.&lt;/li&gt;&lt;li&gt;Partner with tech and product to triage bugs, synthesize feedback, and advocate for user needs in roadmap planning.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;/ul&gt;&lt;strong&gt;What You’ll Need&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;2+ years of relevant experience in analytics and reporting ideally in an e-commerce, tech, or high-growth environment.&lt;/li&gt;&lt;li&gt;Bachelor’s or Master’s degree with a strong academic record in economics, math, statistics, engineering, business or related fields.&lt;/li&gt;&lt;li&gt;Fluency developing and managing various reporting through tools like SQL, GBQ, Google Studio/Looker, etc. (Experience with Python or LookML a plus)&lt;/li&gt;&lt;li&gt;Experience with CRM tools or platforms a plus&lt;/li&gt;&lt;li&gt;Strong ability to structure ambiguous problems, analyze large datasets, and synthesize insights into clear business recommendations.&lt;/li&gt;&lt;li&gt;Experience building dashboards and automating reporting for end-users, with an emphasis on scalability.&lt;/li&gt;&lt;li&gt;A proactive, user-first mindset: You’re excited to improve tools and processes based on direct user feedback.&lt;/li&gt;&lt;li&gt;Business acumen and a collaborative spirit: you understand how different parts of the organization fit together and love making others more effective.&lt;/li&gt;&lt;li&gt;Excellent written and verbal communication skills, you can clearly explain complex data concepts, influence stakeholders, and drive adoption of tools and reporting across technical and non-technical teams.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;About Wayfair Inc.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.&lt;br&gt;&lt;br&gt;No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.&lt;br&gt;&lt;br&gt;Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

Senior Analyst, Commercial Strategy and Analytics

You need a Bachelor’s degree or equivalent, 5+ years in operations management, strong communication skills, analytical abilities, and a collaborative approach to drive results.

You will resolve operational issues, build relationships, monitor fulfillment metrics, drive strategy for performance, manage and develop Supervisors, and implement process improvements.

Logistics

Facilities Management

McDonough

Night Shift Operations Manager - 130 Distribution Drive, McDonough, GA<br><br>We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer’s needs, the Wayfair Distribution team plays a key role in improving customer satisfaction and driving repeat business. We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team – your professional home awaits you at Wayfair!<br><br>What You’ll Do<br><br><br> * The Warehouse Manager will collaborate with our Supervisor team to solve immediate day-to-day operational issues.<br> * Develop robust, trusting relationships with key stakeholders and senior leadership, and identify opportunities to improve the Warehousing productivity. You’ll command a strong senior presence, and build a team of high performing Supervisors.<br> * Monitor and drive key service level metrics for fulfillment to ensure that we are providing excellent customer experience and delivering on our promise.<br> * Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability.<br> * Manage, coach, develop team of Operations Supervisors.<br> * Manage multiple priorities in a face-paced environment with effective communication and thorough follow through.<br> * Establish sound process improvement initiatives that drive year over year improvement, as well as streamline and optimize day-to-day operations.<br>   <br>   <br><br>What You’ll Need<br><br><br> * Bachelor Degree or equivalent work and/or military experience.<br> * 5+ years of operations management experience.<br> * Strong administrative, organizational, managerial and communication skills.<br> * Analytical ability necessary to gather and interpret data, and develop, recommend, implement solutions<br> * Able to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan. Able to effectively drive results in a fast-paced and rapidly growing company.<br> * Senior presence with thoughtful, articulate communication style. Adept at communicating up and down and at pivoting approach depending on the audience’s needs.<br>   <br>   <br><br>About Wayfair Inc.<br><br>Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.<br><br>No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.<br><br>Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

Night Shift Operations Manager - 130 Distribution Drive, McDonough, GAWe are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer’s needs, the Wayfair Distribution team plays a key role in improving customer satisfaction and driving repeat business. We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team – your professional home awaits you at Wayfair!What You’ll Do * The Warehouse Manager will collaborate with our Supervisor team to solve immediate day-to-day operational issues. * Develop robust, trusting relationships with key stakeholders and senior leadership, and identify opportunities to improve the Warehousing productivity. You’ll command a strong senior presence, and build a team of high performing Supervisors. * Monitor and drive key service level metrics for fulfillment to ensure that we are providing excellent customer experience and delivering on our promise. * Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability. * Manage, coach, develop team of Operations Supervisors. * Manage multiple priorities in a face-paced environment with effective communication and thorough follow through. * Establish sound process improvement initiatives that drive year over year improvement, as well as streamline and optimize day-to-day operations.      What You’ll Need * Bachelor Degree or equivalent work and/or military experience. * 5+ years of operations management experience. * Strong administrative, organizational, managerial and communication skills. * Analytical ability necessary to gather and interpret data, and develop, recommend, implement solutions * Able to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan. Able to effectively drive results in a fast-paced and rapidly growing company. * Senior presence with thoughtful, articulate communication style. Adept at communicating up and down and at pivoting approach depending on the audience’s needs.      About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

Warehouse Operations Manager - McDonough, GA - Wayfair

&lt;strong&gt;Night Shift Operations Manager - 130 Distribution Drive, McDonough, GA&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer’s needs, the Wayfair Distribution team plays a key role in improving customer satisfaction and driving repeat business. We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team – your professional home awaits you at Wayfair!&lt;br&gt;&lt;br&gt;What You’ll Do&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;The Warehouse Manager will collaborate with our Supervisor team to solve immediate day-to-day operational issues.&lt;/li&gt;&lt;li&gt;Develop robust, trusting relationships with key stakeholders and senior leadership, and identify opportunities to improve the Warehousing productivity. You’ll command a strong senior presence, and build a team of high performing Supervisors.&lt;/li&gt;&lt;li&gt;Monitor and drive key service level metrics for fulfillment to ensure that we are providing excellent customer experience and delivering on our promise.&lt;/li&gt;&lt;li&gt;Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability.&lt;/li&gt;&lt;li&gt;Manage, coach, develop team of Operations Supervisors.&lt;/li&gt;&lt;li&gt;Manage multiple priorities in a face-paced environment with effective communication and thorough follow through.&lt;/li&gt;&lt;li&gt;Establish sound process improvement initiatives that drive year over year improvement, as well as streamline and optimize day-to-day operations.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;What You’ll Need&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Bachelor Degree or equivalent work and/or military experience.&lt;/li&gt;&lt;li&gt;5+ years of operations management experience.&lt;/li&gt;&lt;li&gt;Strong administrative, organizational, managerial and communication skills.&lt;/li&gt;&lt;li&gt;Analytical ability necessary to gather and interpret data, and develop, recommend, implement solutions&lt;/li&gt;&lt;li&gt;Able to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan. Able to effectively drive results in a fast-paced and rapidly growing company.&lt;/li&gt;&lt;li&gt;Senior presence with thoughtful, articulate communication style. Adept at communicating up and down and at pivoting approach depending on the audience’s needs.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;About Wayfair Inc.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.&lt;br&gt;&lt;br&gt;No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.&lt;br&gt;&lt;br&gt;Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

Warehouse Operations Manager - McDonough, GA

You need 2+ years in team motivation, customer service passion, strong communication skills, adaptability, tech proficiency, and the ability to lift 50 lbs. Flexibility for varied schedules is essential.

You will provide exceptional customer service, support and coach Sales Associates, manage inventory, maintain visual standards, and drive sales goals in a dynamic retail environment.

Customer Relations

Sales & Business Development

Sarasota

<div><h4 class="jobSectionHeader"><b>Sales Specialist</b></h4>
<p>
Come join the team that is reinventing home! <b>Wayfair</b> is hiring for our Birch Lane retail store! If you are looking for rapid growth, constant learning and dynamic challenges, this store might be the future home for your career.</p>
<p></p>
<p>The pay for this position is <b>$19.50-$22.75/hr </b>however, base pay offered may vary depending on location, job-related knowledge, skills, and experience.</p>
<p>
This is a FULL TIME Role, averaging about 35-40hrs/week. Candidates applying must be open to working evenings, weekends, and holidays.</p>
<p></p>
<p><b>What you&rsquo;ll do:</b></p>
<ul>
<li>Provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus.</li>
<li>Provide coaching and support to the Sales Associate team and support their allocated workload efforts as determined by the Store Leader. Depending on the specific work shift, this associate will help open and/or close the store, with keyholder responsibilities.</li>
<li>Support associates to help drive exceptional customer service and maintain a strong visible presence in the designated work area to drive sales and strong customer service.</li>
<li>Support Store Leaders to train and develop associates on knowledge of our product, selling, customer service, operations, visual, and other aspects of their roles. .</li>
<li>Along with the Store Manager, provide helpful observation feedback and thoughtful guidance to Sales Associates to aid them to adapt and grow.</li>
<li>Focus on delivering and driving individual and team sales and service KPIs, productivity standards and store goals.</li>
<li>Lead the use of utilization design tools, CRM software and client accounts for consistent customer experience and record keeping.</li>
<li>Master selling essentials, sales analytics tools, and other training resources to educate the team on our wide array of product assortment.</li>
<li>Manage and monitor stock levels, merchandise adjacencies, presentations, signing, and assortment in all departments to ensure the sales-floor is adequately stocked. Maintain visual standards of the store, per home office directive.</li>
<li>Work with a team to ensure the store meets visual, replenishment, cleanliness, safety and back of house standards during floor leadership shifts.</li>
<li>Engage in a high energy and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations.</li></ul><br>
<p></p>
<p><b>
What you&rsquo;ll need:</b></p>
<ul>
<li>2+ years experience motivating a team to achieve sales goals (preferably as a store Leader or Trainer)</li>
<li>Passion for great customer service and a drive to exceed sales targets.</li>
</ul><ul><li>Strong organization, self-motivation, communication and relationship management skills</li>
<li>An ability to handle customer escalations and demonstrate professional maturity</li>
<li>Ability to learn and adapt to a vast product catalog</li>
<li>Track record of thriving in a fast paced and changing environment.</li>
<li>Demonstrated ability to work within a team sales environment.</li>
<li>Technical acumen to learn necessary software; proficiency in Google Suites and/or Microsoft Office applications preferred.</li>
<li>Track record of thriving in a fast paced and changing environment, with an ability to adapt and grow</li>
<li>Ability to work a flexible schedule, including nights, weekends, and holidays</li>
</ul><h4 class="jobSectionHeader"><b>Physical Requirements:</b></h4>
<ul><li>While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs</li>
<li>Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.</li></ul><br>
<p></p>
<p><b>
Compensation &amp; Benefits:</b></p>
<ul>
<li>Medical benefits, financial benefits, and a generous employee discount</li>
</ul><div><p><b>
About Wayfair Inc.</b></p>
<p>
Wayfair is one of the world&rsquo;s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we&rsquo;re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you&rsquo;re looking for rapid growth, constant learning, and dynamic challenges, then you&rsquo;ll find that amazing career opportunities are knocking.</p>
<p>
No matter who you are, Wayfair is a place you can call home. We&rsquo;re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair &ndash; and world &ndash; for all. Every voice, every perspective matters. That&rsquo;s why we&rsquo;re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.</p>
<p>
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.</p></div></div>

Sales Specialist

Come join the team that is reinventing home! Wayfair is hiring for our Birch Lane retail store! If you are looking for rapid growth, constant learning and dynamic challenges, this store might be the future home for your career.

The pay for this position is $19.50-$22.75/hr however, base pay offered may vary depending on location, job-related knowledge, skills, and experience.

This is a FULL TIME Role, averaging about 35-40hrs/week. Candidates applying must be open to working evenings, weekends, and holidays.

What you’ll do:

Provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus.
Provide coaching and support to the Sales Associate team and support their allocated workload efforts as determined by the Store Leader. Depending on the specific work shift, this associate will help open and/or close the store, with keyholder responsibilities.
Support associates to help drive exceptional customer service and maintain a strong visible presence in the designated work area to drive sales and strong customer service.
Support Store Leaders to train and develop associates on knowledge of our product, selling, customer service, operations, visual, and other aspects of their roles. .
Along with the Store Manager, provide helpful observation feedback and thoughtful guidance to Sales Associates to aid them to adapt and grow.
Focus on delivering and driving individual and team sales and service KPIs, productivity standards and store goals.
Lead the use of utilization design tools, CRM software and client accounts for consistent customer experience and record keeping.
Master selling essentials, sales analytics tools, and other training resources to educate the team on our wide array of product assortment.
Manage and monitor stock levels, merchandise adjacencies, presentations, signing, and assortment in all departments to ensure the sales-floor is adequately stocked. Maintain visual standards of the store, per home office directive.
Work with a team to ensure the store meets visual, replenishment, cleanliness, safety and back of house standards during floor leadership shifts.
Engage in a high energy and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations.


What you’ll need:

2+ years experience motivating a team to achieve sales goals (preferably as a store Leader or Trainer)
Passion for great customer service and a drive to exceed sales targets.
Strong organization, self-motivation, communication and relationship management skills
An ability to handle customer escalations and demonstrate professional maturity
Ability to learn and adapt to a vast product catalog
Track record of thriving in a fast paced and changing environment.
Demonstrated ability to work within a team sales environment.
Technical acumen to learn necessary software; proficiency in Google Suites and/or Microsoft Office applications preferred.
Track record of thriving in a fast paced and changing environment, with an ability to adapt and grow
Ability to work a flexible schedule, including nights, weekends, and holidays
Physical Requirements:
While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


Compensation & Benefits:

Medical benefits, financial benefits, and a generous employee discount

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

Full-Time Sales Specialist - Wayfair

Full-Time Sales Specialist

You need 2-5 years in sales leadership, luxury design knowledge, customer service passion, organization skills, adaptability, and the ability to lift 50 lbs. Flexibility in schedule is essential.

You will ensure luxury guest experiences, manage sales and service KPIs, support training, oversee stock and visual standards, collaborate with design and guest teams, and fulfill key holder duties.

West Palm Beach

<div><p><b>Brief Overview of Position</b></p>
<p>
Perigold, the destination for luxury home, is opening its first physical retail stores, first-of-their-kind luxury retail destinations of 20-30K square feet, with the best products in all styles and from across our catalog including furniture, decor, housewares, and home improvement categories. Come be a part of it! We are looking for a Sales Department Supervisor who will lead a sales team of product specialists for a major Department within the store. This role will work closely with the in-store Design team and report directly into the Assistant Store Manager - Sales. If you are passionate about luxury and/or design, looking for rapid growth, and thrive on constant learning and dynamic challenges, this might be the perfect fit for you.</p>
<p><b>
What you&rsquo;ll do</b></p>
<ul>
<li>Maintain luxury experience standards by providing an authentic, inviting guest experience that exemplifies our commitment to customer satisfaction and passion for luxury design.</li>
<li>Collaborate with General Contractors on design implementation in client spaces.</li>
<li>Understand and deliver on the compatibility of appliances within client spaces.</li>
<li>Work with the Assistant Store Manager - Sales to attract, hire, coach, and retain top-performing talent for the Sales team, in alignment with business priorities and cultural norms.</li>
<li>With direct reports, be a strong visible presence in the designated work area to drive sales and strong guest service.</li>
<li>Provide brand and product information to support guest purchase inquiries.</li>
<li>Support store leaders in development and execution of training to build product specialist team knowledge of our product, selling, guest service, operations, visual, and other aspects of their roles. .</li>
<li>Deliver against individual and team sales and service KPIs, productivity standards and store goals.</li>
<li>Collaborate with the Design team, generating and referring leads as appropriate or supporting product inquiries coming from the design process.</li>
<li>Lead the use of design tools, CRM software and client accounts for consistent guest experience and record keeping.</li>
<li>Master selling essentials, sales analytics tools, and other training resources to educate the team on our wide array of product assortment.</li>
<li>Manage and monitor stock levels, merchandise adjacencies, presentations, signing, and assortment in all departments to ensure the sales-floor is adequately stocked. Maintain visual standards of the store, per home office directive.</li>
<li>Work with the Guest Experience team to ensure the store meets visual, replenishment, cleanliness, safety and back of house standards during floor leadership shifts.</li>
<li>Engage in a high energy and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations.</li>
<li>Perform key holder and Manager On Duty duties.</li>
</ul>
<p><b>What you&rsquo;ll need</b></p>
<p><i>
Experience &amp; Qualifications</i><i>
</i></p><ul><li>2-5 years experience motivating a team to achieve sales goals (preferably as a store Leader or Trainer)</li>
<li>Understanding of luxury design.</li>
<li>Experience with appliance fitting and specifications.</li>
<li>Passion for great customer service and a drive to exceed sales targets.</li>
</ul><ul><li>Strong organization, self-motivation, communication and relationship management skills</li>
<li>An ability to handle customer escalations and demonstrate professional maturity.</li>
<li>Ability to learn details of a vast product catalog.</li>
</ul><ul><li>Demonstrated ability to work within a team sales environment.</li>
<li>Technical acumen to learn necessary software; proficiency in Google Suites and/or Microsoft Office applications preferred.</li>
<li>Track record of thriving in a fast paced and changing environment, with an ability to adapt and grow.</li>
<li>Flexibility availability (including mornings, nights, weekends, some holidays).</li>
</ul><h2 class="jobSectionHeader"><b><i>Physical Demands</i></b></h2>
<ul><li>While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs</li>
<li>Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.</li>
</ul>
<p><b>Compensation &amp; Benefits</b></p><br>
<p></p>
<ul>
<li>Competitive compensation + substantial quarterly bonuses</li>
<li>Medical benefits, financial benefits, and a generous employee discount</li>
</ul>
<p><b>About Perigold</b></p>
<p>
Perigold is the destination for luxury home. Established in 2017, Perigold offers an unmatched selection of the world&rsquo;s best design brands, with unique pieces for every style and space. The brand offers the highest quality pieces for home, backed by a quality guarantee and expert concierge support. They also offer free white-glove delivery and 30-day returns on most items. Headquartered in Boston, Massachusetts, Perigold is part of the Wayfair Inc. (NYSE:W) brand portfolio.</p>
<p>
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.</p>
<p><b>
Assistance for Individuals with Disabilities</b></p>
<p>
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.</p>
<p><b>
Need Assistance?</b></p>
<p>
For more information about applying for a career at Wayfair, visit our FAQ page here.</p><div><p><b>
About Wayfair Inc.</b></p>
<p>
Wayfair is one of the world&rsquo;s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we&rsquo;re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you&rsquo;re looking for rapid growth, constant learning, and dynamic challenges, then you&rsquo;ll find that amazing career opportunities are knocking.</p>
<p>
No matter who you are, Wayfair is a place you can call home. We&rsquo;re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair &ndash; and world &ndash; for all. Every voice, every perspective matters. That&rsquo;s why we&rsquo;re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.</p>
<p>
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.</p></div></div>

Brief Overview of Position

Perigold, the destination for luxury home, is opening its first physical retail stores, first-of-their-kind luxury retail destinations of 20-30K square feet, with the best products in all styles and from across our catalog including furniture, decor, housewares, and home improvement categories. Come be a part of it! We are looking for a Sales Department Supervisor who will lead a sales team of product specialists for a major Department within the store. This role will work closely with the in-store Design team and report directly into the Assistant Store Manager - Sales. If you are passionate about luxury and/or design, looking for rapid growth, and thrive on constant learning and dynamic challenges, this might be the perfect fit for you.

What you’ll do

Maintain luxury experience standards by providing an authentic, inviting guest experience that exemplifies our commitment to customer satisfaction and passion for luxury design.
Collaborate with General Contractors on design implementation in client spaces.
Understand and deliver on the compatibility of appliances within client spaces.
Work with the Assistant Store Manager - Sales to attract, hire, coach, and retain top-performing talent for the Sales team, in alignment with business priorities and cultural norms.
With direct reports, be a strong visible presence in the designated work area to drive sales and strong guest service.
Provide brand and product information to support guest purchase inquiries.
Support store leaders in development and execution of training to build product specialist team knowledge of our product, selling, guest service, operations, visual, and other aspects of their roles. .
Deliver against individual and team sales and service KPIs, productivity standards and store goals.
Collaborate with the Design team, generating and referring leads as appropriate or supporting product inquiries coming from the design process.
Lead the use of design tools, CRM software and client accounts for consistent guest experience and record keeping.
Master selling essentials, sales analytics tools, and other training resources to educate the team on our wide array of product assortment.
Manage and monitor stock levels, merchandise adjacencies, presentations, signing, and assortment in all departments to ensure the sales-floor is adequately stocked. Maintain visual standards of the store, per home office directive.
Work with the Guest Experience team to ensure the store meets visual, replenishment, cleanliness, safety and back of house standards during floor leadership shifts.
Engage in a high energy and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations.
Perform key holder and Manager On Duty duties.

What you’ll need

Experience & Qualifications
2-5 years experience motivating a team to achieve sales goals (preferably as a store Leader or Trainer)
Understanding of luxury design.
Experience with appliance fitting and specifications.
Passion for great customer service and a drive to exceed sales targets.
Strong organization, self-motivation, communication and relationship management skills
An ability to handle customer escalations and demonstrate professional maturity.
Ability to learn details of a vast product catalog.
Demonstrated ability to work within a team sales environment.
Technical acumen to learn necessary software; proficiency in Google Suites and/or Microsoft Office applications preferred.
Track record of thriving in a fast paced and changing environment, with an ability to adapt and grow.
Flexibility availability (including mornings, nights, weekends, some holidays).
Physical Demands
While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Compensation & Benefits


Competitive compensation + substantial quarterly bonuses
Medical benefits, financial benefits, and a generous employee discount

About Perigold

Perigold is the destination for luxury home. Established in 2017, Perigold offers an unmatched selection of the world’s best design brands, with unique pieces for every style and space. The brand offers the highest quality pieces for home, backed by a quality guarantee and expert concierge support. They also offer free white-glove delivery and 30-day returns on most items. Headquartered in Boston, Massachusetts, Perigold is part of the Wayfair Inc. (NYSE:W) brand portfolio.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.

Need Assistance?

For more information about applying for a career at Wayfair, visit our FAQ page here.
About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

Sales Department Supervisor - Wayfair

Sales Department Supervisor

You must be 18+, have 1+ year of sales experience, fluent in Spanish and English, possess a high school diploma, adapt quickly, multitask, and have a private workspace with required internet speed.

You’ll handle 40-50 inbound sales calls daily, engage with customers, communicate effectively, upsell products, and collaborate with suppliers while maintaining professionalism in a virtual setting.

<div><div><b>Quick Insights:</b></div>
<ul>
<li><div>Full-Time Position</div></li>
<li><div>
Compensation: $16.00/hour + Uncapped Monthly Bonus<br>
<i>(Average earnings with bonus &amp; hourly wage combined is estimated at ~$23 per hour)</i></div></li>
<li><div>
This is a virtual / remote Sales position. You must have prior sales experience of 1+ year to be considered.</div></li>
<li><div>
Schedule will be an 8 hour shift, Monday - Friday 10am - 8:00pmn EST and will be selected during the interview process.</div></li>
<li>
You must be able to fluently speak English and Spanish in a business setting.</li></ul><br>
<div><br>
</div><div>Overview:<p><br>
We are seeking individuals with prior sales experience who are driven by sales goals with a passion to assist shoppers in their purchasing experience to join our team. As a Sales Generalist Agent, you'll leverage your expertise to help drive Wayfair sales performance and results through meaningful customer interactions. Your ability to understand and communicate will be key in helping our customers make informed purchasing decisions and achieving your sales goals. If you love to connect with customers to help them find and purchase amazing products, then Wayfair may be the place for you!</p>
<p><b>
What Does a Sales Generalist Agent Do?</b></p>
<ul>
<li><div><b>Handle a High Volume of Contacts: </b>This is a virtual, inbound sales role where you will handle inbound sales calls, (approximately ~40-50 a day). This is a fast paced environment and highly structured where you will quickly build rapport, assist customers with questions, finding items, and purchasing those items.</div></li>
<li><div><b>
Demonstrate Reliability:</b> Attendance and commitment to being present and on time for your full shift each day is crucial. This helps ensure we're ready and available to help our customers when they need us most. For unexpected events or issues, we require our representatives to be proactive in their communication and planning whenever possible.</div></li>
<li><div><b>
Practice Patience and Communicate Effectively</b>: Exercise patience, active listening, and provide clear, concise information. Effective communication is essential in addressing customer questions and creating memorable experiences that build trust and satisfaction.</div></li>
<li><div><b>
Engage with Suppliers for Complete Customer Solutions</b>: When necessary, reach out to product suppliers to obtain details or information not readily available on our website. This extra step ensures we meet customer needs comprehensively and with confidence.</div></li>
<li><div><b>
Adhere to Structured Sales Process:</b> Follow our established call flow, including asking probing questions, confidently assuming the sale, and building rapport. These steps are key to consistently delivering a high-quality, customer-centered experience.</div></li>
<li><div><b>
Think Critically and Maximize the Customer Experience</b>: Analyze each customer&rsquo;s unique needs, and proactively offer complementary items through upselling or cross-selling to elevate their overall purchase experience.</div></li>
</ul>
<ul><li><div><b>Drives Performance through Metrics:</b> We measure success based on key operational metrics. Your compensation will be closely aligned with these performance standards, which helps to ensure our goals and your success are interconnected.</div></li>
<li><div><b>
Stay Focused and Professional:</b> Maintain a distraction-free workspace, enabling you to dedicate your full attention to customers throughout your virtual shift. Being fully present is essential for providing the best possible service.</div></li>
<li><div><b>
Proficiency with Technology and Adaptability: </b>This role requires familiarity with technology, comfort with multitasking, and flexibility. Stay updated with policy and process changes via email or chat, and be prepared to handle unexpected challenges like connectivity issues or unique inquiries.</div></li>
<li><div><b>
Active Team Participation:</b> Engage in team activities, such as sales contests, training sessions, and other culture-building events. Your active participation is vital to fostering a collaborative and motivated team environment.</div></li>
<li><div><b>
Adaptability for Peak Seasons:</b> During peak seasons, be prepared for potential schedule adjustments and mandatory overtime to support our customers and meet seasonal demands.</div></li>
</ul>
<p><b>What are the Requirements?</b></p>
<ul>
<li><div>You must be 18 years of age or older</div></li>
<li><div><b>
Sales Experience: </b>1+ year of previous sales experience with demonstrated success in meeting or exceeding KPI&rsquo;s or performance metrics. (call center, retail, or virtual environments preferred)</div></li>
<li><div><b>
Mandatory Training:</b> Wayfair wants to ensure your success, this is why our sales training is 100% mandatory. We are unable to accommodate any absences, time off, or tardiness during this initial time frame.</div></li>
<li><div><b>
Bilingual Spanish:</b> You must be able to fluently speak Spanish and English in a business setting.</div></li>
<li><div><b>
Technical Proficiency:</b> Ability to effectively navigate multiple software systems and tools while also having a level of comfort with learning new tools or systems. Google, Microsoft office, email platforms, video conferencing, team collaboration software, navigating multiple screens, spreadsheets, etc. are highly beneficial experiences.</div></li>
<li><div><b>
Education: </b>High school diploma or equivalent is required. Some college preferred</div></li>
<li><div><b>
Adaptability: </b>You must have a willingness to adapt and grow in a fast paced, high growth industry.</div></li>
<li><div><b>
Multitasking Ability:</b> Capable of handling multiple conversations or customers simultaneously while maintaining an excellent customer experience.</div></li>
<li><div><b>
Internet Speed Requirements: </b>You will be required to hardwire your computer to a modem with minimum internet speeds of 25Mbps (download) and 5Mbps (upload). Wireless (WiFi) access is not permitted for use. All other necessary computer equipment and accessories are provided by Wayfair</div></li>
<li><div><b>
Private Workspace:</b> This is a work from home position where you will be working virtually. A private and dedicated workspace free of any distractions (roommates, children, spouses, pets, etc.) or noise (radio, tv, etc.)</div></li>
<li>
Note: Qualified applicants will be required to pass the candidate assessment to proceed with the interview process.</li></ul>
</div><div>
<p><b>Assistance for Individuals with Disabilities</b><br>
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.<br>
<br>
<b>Need Technical Assistance?</b><br>
For more information about applying for a career at wayfair, visit our FAQ page here.<br>
<br>
<b>About Wayfair Inc.</b><br>
Wayfair is one of the world&rsquo;s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we&rsquo;re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you&rsquo;re looking for rapid growth, constant learning, and dynamic challenges, then you&rsquo;ll find that amazing career opportunities are knocking.</p>
<p>
No matter who you are, Wayfair is a place you can call home. We&rsquo;re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair &ndash; and world &ndash; for all. Every voice, every perspective matters. That&rsquo;s why we&rsquo;re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.</p>
<p>
We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.</p></div></div>

Quick Insights:

Full-Time Position

Compensation: $16.00/hour + Uncapped Monthly Bonus
(Average earnings with bonus & hourly wage combined is estimated at ~$23 per hour)

This is a virtual / remote Sales position. You must have prior sales experience of 1+ year to be considered.

Schedule will be an 8 hour shift, Monday - Friday 10am - 8:00pmn EST and will be selected during the interview process.

You must be able to fluently speak English and Spanish in a business setting.

Overview:
We are seeking individuals with prior sales experience who are driven by sales goals with a passion to assist shoppers in their purchasing experience to join our team. As a Sales Generalist Agent, you'll leverage your expertise to help drive Wayfair sales performance and results through meaningful customer interactions. Your ability to understand and communicate will be key in helping our customers make informed purchasing decisions and achieving your sales goals. If you love to connect with customers to help them find and purchase amazing products, then Wayfair may be the place for you!

What Does a Sales Generalist Agent Do?

Handle a High Volume of Contacts: This is a virtual, inbound sales role where you will handle inbound sales calls, (approximately ~40-50 a day). This is a fast paced environment and highly structured where you will quickly build rapport, assist customers with questions, finding items, and purchasing those items.

Demonstrate Reliability: Attendance and commitment to being present and on time for your full shift each day is crucial. This helps ensure we're ready and available to help our customers when they need us most. For unexpected events or issues, we require our representatives to be proactive in their communication and planning whenever possible.

Practice Patience and Communicate Effectively: Exercise patience, active listening, and provide clear, concise information. Effective communication is essential in addressing customer questions and creating memorable experiences that build trust and satisfaction.

Engage with Suppliers for Complete Customer Solutions: When necessary, reach out to product suppliers to obtain details or information not readily available on our website. This extra step ensures we meet customer needs comprehensively and with confidence.

Adhere to Structured Sales Process: Follow our established call flow, including asking probing questions, confidently assuming the sale, and building rapport. These steps are key to consistently delivering a high-quality, customer-centered experience.

Think Critically and Maximize the Customer Experience: Analyze each customer’s unique needs, and proactively offer complementary items through upselling or cross-selling to elevate their overall purchase experience.

Drives Performance through Metrics: We measure success based on key operational metrics. Your compensation will be closely aligned with these performance standards, which helps to ensure our goals and your success are interconnected.

Stay Focused and Professional: Maintain a distraction-free workspace, enabling you to dedicate your full attention to customers throughout your virtual shift. Being fully present is essential for providing the best possible service.

Proficiency with Technology and Adaptability: This role requires familiarity with technology, comfort with multitasking, and flexibility. Stay updated with policy and process changes via email or chat, and be prepared to handle unexpected challenges like connectivity issues or unique inquiries.

Active Team Participation: Engage in team activities, such as sales contests, training sessions, and other culture-building events. Your active participation is vital to fostering a collaborative and motivated team environment.

Adaptability for Peak Seasons: During peak seasons, be prepared for potential schedule adjustments and mandatory overtime to support our customers and meet seasonal demands.

What are the Requirements?

You must be 18 years of age or older

Sales Experience: 1+ year of previous sales experience with demonstrated success in meeting or exceeding KPI’s or performance metrics. (call center, retail, or virtual environments preferred)

Mandatory Training: Wayfair wants to ensure your success, this is why our sales training is 100% mandatory. We are unable to accommodate any absences, time off, or tardiness during this initial time frame.

Bilingual Spanish: You must be able to fluently speak Spanish and English in a business setting.

Technical Proficiency: Ability to effectively navigate multiple software systems and tools while also having a level of comfort with learning new tools or systems. Google, Microsoft office, email platforms, video conferencing, team collaboration software, navigating multiple screens, spreadsheets, etc. are highly beneficial experiences.

Education: High school diploma or equivalent is required. Some college preferred

Adaptability: You must have a willingness to adapt and grow in a fast paced, high growth industry.

Multitasking Ability: Capable of handling multiple conversations or customers simultaneously while maintaining an excellent customer experience.

Internet Speed Requirements: You will be required to hardwire your computer to a modem with minimum internet speeds of 25Mbps (download) and 5Mbps (upload). Wireless (WiFi) access is not permitted for use. All other necessary computer equipment and accessories are provided by Wayfair

Private Workspace: This is a work from home position where you will be working virtually. A private and dedicated workspace free of any distractions (roommates, children, spouses, pets, etc.) or noise (radio, tv, etc.)

Note: Qualified applicants will be required to pass the candidate assessment to proceed with the interview process.

Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Technical Assistance?
For more information about applying for a career at wayfair, visit our FAQ page here.

About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.

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