Wellwise by Shoppers™ (previously Shoppers Home Health Care), was created for Canadians who want to take charge of the way they age. Our purpose is to empower Canadians to age with strength, determination and passion.

With over 40+ locations, Wellwise is one of Canada’s largest retailer of home health care products and services.

Sleep Therapy – Sleep apnea consultants, CPAP machines & accessories, pillows, gravity blankets and aromatherapy.

Active Living – Custom brace fittings, supports and compression stockings.

Mobility – Walkers, rollators and scooters.

Personal Care – Incontinence, ostomy and wound care.

Home Comfort – Lift chairs, bath and transfer chairs, raised toilet seats.

Tools & Gadgets – Blood pressure monitors, reachers and assisted hearing devices

Retail & Consumer Goods

Wellwise by Shoppers™

You should have customer service skills, basic PC knowledge, excellent communication, high school diploma, and some familiarity with health products, along with relevant training and experience.

You will assist customers with inquiries, upsell products, manage inventory, communicate effectively, collaborate with team members, and promote inclusiveness in the workplace.

Customer Relations

Sales & Business Development

Etobicoke

<div>
 Referred applicants should not apply directly to this role. 
 All referred applicants must first be submitted through Workday by a current Loblaw Colleague.
 
 Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.
 
 Why this role is important?
 
 What you’ll do:
 <ul>
 <li>Provide customer support regarding products, services, policies and resolve complaints with minimal management assistance</li>
 <li>Demonstrated ability to upsell the customer to purchase more expensive items, upgrades or other add-ons in an attempt to make a more profitable sale</li>
 <li>Demonstrate functional responsibilities of products, services, fittings, EPOS, MMS, cycle counts, incoming orders, sales paperwork, cash control, government or funding programs, stocking and facing shelves as well as booking appointments</li>
 <li>Articulate company rewards (PC Optimum) and any promotional events</li>
 <li>Develop and maintain working knowledge of customer needs/issues and industry trends</li>
 <li>Participate on project teams, driving integrated services and case management</li>
 <li>Effectively communicate with internal and external customers</li>
 <li>Collaborate with and provide seamless backup to more senior Customer Service Representatives</li>
 <li>Keep up with the movement of merchandise in the store and warehouse</li>
 <li>Monitor shelves and fill them in when needed</li>
 <li>Commitment to promoting a workplace of inclusiveness and belonging</li>
 </ul>
 
 What you bring:
 <ul>
 <li>Possesses well developed Customer Service Representative skills and depth of capability in several areas based on each stores’ needs</li>
 <li>Basic Knowledge in PC skills (Excel, PowerPoint, Word, Web-interface)</li>
 <li>Possesses excellent verbal and written communication skills as well as strong telephone manner</li>
 <li>Demonstrates CORE Values and has the ability to make connections, build trust and be authentic</li>
 <li>Holds a high school graduate degree</li>
 <li>Basic knowledge in all categories and vendor training in: Diagnostic &amp; Therapy, Daily Living Supplies, Mobility, Supports &amp; Braces, Incontinence, Sleep, CPAP/Respiratory (depending on location)</li>
 <li>Basic knowledge in Customer Relations Management program</li>
 <li>Ability to read planograms and set up merchandise and displays accordingly</li>
 <li>Well-organized, able to multitask but also attentive to detail</li>
 <li>Health &amp; Safety Certification</li>
 <li>Compression (Sigvaris) Training – offsite</li>
 <li>First Aid Training – offsite and if applicable</li>
 <li>AODA</li>
 <li>Customer Excellence</li>
 <li>Understanding of MMS functions</li>
 <li>0 – 2 relevant experience (retail preferred)</li>
 </ul>
 
 Why work at Shoppers Drug Mart?
 Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.
 Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
 
 How You’ll Succeed:
 At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
 If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
 
 Employment Type: Part time
 
 Type of Role: Regular
 
 Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
 
 In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
</div>


 Referred applicants should not apply directly to this role. 
 All referred applicants must first be submitted through Workday by a current Loblaw Colleague.
 
 Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.
 
  Why this role is important?
 
  What you’ll do:
 
  Provide customer support regarding products, services, policies and resolve complaints with minimal management assistance
  Demonstrated ability to upsell the customer to purchase more expensive items, upgrades or other add-ons in an attempt to make a more profitable sale
  Demonstrate functional responsibilities of products, services, fittings, EPOS, MMS, cycle counts, incoming orders, sales paperwork, cash control, government or funding programs, stocking and facing shelves as well as booking appointments
  Articulate company rewards (PC Optimum) and any promotional events
  Develop and maintain working knowledge of customer needs/issues and industry trends
  Participate on project teams, driving integrated services and case management
  Effectively communicate with internal and external customers
  Collaborate with and provide seamless backup to more senior Customer Service Representatives
  Keep up with the movement of merchandise in the store and warehouse
  Monitor shelves and fill them in when needed
  Commitment to promoting a workplace of inclusiveness and belonging
 
 
  What you bring:
 
  Possesses well developed Customer Service Representative skills and depth of capability in several areas based on each stores’ needs
  Basic Knowledge in PC skills (Excel, PowerPoint, Word, Web-interface)
  Possesses excellent verbal and written communication skills as well as strong telephone manner
  Demonstrates CORE Values and has the ability to make connections, build trust and be authentic
  Holds a high school graduate degree
  Basic knowledge in all categories and vendor training in: Diagnostic & Therapy, Daily Living Supplies, Mobility, Supports & Braces, Incontinence, Sleep, CPAP/Respiratory (depending on location)
  Basic knowledge in Customer Relations Management program
  Ability to read planograms and set up merchandise and displays accordingly
  Well-organized, able to multitask but also attentive to detail
  Health & Safety Certification
  Compression (Sigvaris) Training – offsite
  First Aid Training – offsite and if applicable
  AODA
  Customer Excellence
  Understanding of MMS functions
  0 – 2 relevant experience (retail preferred)
 
 
  Why work at Shoppers Drug Mart?
 Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.
 Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
 
  How You’ll Succeed:
 At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
 If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
 
  Employment Type: Part time
 
  Type of Role: Regular
 
 Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
 
 In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.



Customer Service Representative - Wellwise by Shoppers™

Wellwise

Customer Service Representative

You should have strong customer service skills, basic PC knowledge, excellent communication, a high school diploma, and relevant experience, with training in health & safety, and AODA.

You will provide customer support, upsell products, manage inventory, articulate rewards, communicate effectively, and collaborate with team members while promoting inclusiveness.

<div>
 Referred applicants should not apply directly to this role. 
 All referred applicants must first be submitted through Workday by a current Loblaw Colleague.
 
 Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.
 
 Why this role is important?
 
 What you’ll do:
 <ul>
 <li>Provide customer support regarding products, services, policies and resolve complaints with minimal management assistance</li>
 <li>Demonstrated ability to upsell the customer to purchase more expensive items, upgrades or other add-ons in an attempt to make a more profitable sale</li>
 <li>Demonstrate functional responsibilities of products, services, fittings, EPOS, MMS, cycle counts, incoming orders, sales paperwork, cash control, government or funding programs, stocking and facing shelves as well as booking appointments</li>
 <li>Articulate company rewards (PC Optimum) and any promotional events</li>
 <li>Develop and maintain working knowledge of customer needs/issues and industry trends</li>
 <li>Participate on project teams, driving integrated services and case management</li>
 <li>Effectively communicate with internal and external customers</li>
 <li>Collaborate with and provide seamless backup to more senior Customer Service Representatives</li>
 <li>Commitment to promoting a workplace of inclusiveness and belonging</li>
 </ul>
 
 What you bring:
 <ul>
 <li>Possesses well developed Customer Service Representative skills and depth of capability in several areas based on each stores’ needs</li>
 <li>Basic Knowledge in PC skills (Excel, PowerPoint, Word, Web-interface)</li>
 <li>Possesses excellent verbal and written communication skills as well as strong telephone manner</li>
 <li>Demonstrates CORE Values and has the ability to make connections, build trust and be authentic</li>
 <li>Holds a high school graduate degree</li>
 <li>Basic knowledge in all categories and vendor training in:Diagnostic &amp; Therapy, Daily Living Supplies, Mobility, Supports &amp; Braces, Incontinence, Sleep, CPAP/Respiratory (depending on location)</li>
 <li>Basic knowledge in Customer Relations Management program</li>
 <li>Health &amp; Safety Certification</li>
 <li>Compression (Sigvaris) Training – offsite</li>
 <li>First Aid Training – offsite and if applicable</li>
 <li>AODA</li>
 <li>Customer Excellence</li>
 <li>Understanding of MMS functions</li>
 <li>0 – 2 relevant experience (retail preferred)</li>
 </ul>
 
 Why work at Shoppers Drug Mart?
 Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.
 Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
 
 How You’ll Succeed:
 At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
 If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
 
 Employment Type: Part time
 
 Type of Role: Regular
 
 Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
 
 In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
</div>


 Referred applicants should not apply directly to this role. 
 All referred applicants must first be submitted through Workday by a current Loblaw Colleague.
 
 Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.
 
  Why this role is important?
 
  What you’ll do:
 
  Provide customer support regarding products, services, policies and resolve complaints with minimal management assistance
  Demonstrated ability to upsell the customer to purchase more expensive items, upgrades or other add-ons in an attempt to make a more profitable sale
  Demonstrate functional responsibilities of products, services, fittings, EPOS, MMS, cycle counts, incoming orders, sales paperwork, cash control, government or funding programs, stocking and facing shelves as well as booking appointments
  Articulate company rewards (PC Optimum) and any promotional events
  Develop and maintain working knowledge of customer needs/issues and industry trends
  Participate on project teams, driving integrated services and case management
  Effectively communicate with internal and external customers
  Collaborate with and provide seamless backup to more senior Customer Service Representatives
  Commitment to promoting a workplace of inclusiveness and belonging
 
 
  What you bring:
 
  Possesses well developed Customer Service Representative skills and depth of capability in several areas based on each stores’ needs
  Basic Knowledge in PC skills (Excel, PowerPoint, Word, Web-interface)
  Possesses excellent verbal and written communication skills as well as strong telephone manner
  Demonstrates CORE Values and has the ability to make connections, build trust and be authentic
  Holds a high school graduate degree
  Basic knowledge in all categories and vendor training in:Diagnostic & Therapy, Daily Living Supplies, Mobility, Supports & Braces, Incontinence, Sleep, CPAP/Respiratory (depending on location)
  Basic knowledge in Customer Relations Management program
  Health & Safety Certification
  Compression (Sigvaris) Training – offsite
  First Aid Training – offsite and if applicable
  AODA
  Customer Excellence
  Understanding of MMS functions
  0 – 2 relevant experience (retail preferred)
 
 
  Why work at Shoppers Drug Mart?
 Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.
 Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
 
  How You’ll Succeed:
 At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
 If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
 
  Employment Type: Part time
 
  Type of Role: Regular
 
 Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
 
 In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.



You need strong customer service skills, basic PC knowledge, excellent communication abilities, a high school diploma, and relevant training or certifications. Retail experience preferred.

You will provide customer support, upsell products, manage transactions, articulate promotions, and collaborate with the team while ensuring inclusiveness and resolving issues effectively.

Hospitality & Retail

Barrie

You need customer service skills, basic PC knowledge, excellent communication, relevant training, a high school diploma, and 0-2 years of retail experience. Health & Safety certification is a plus.

You will provide customer support, upsell products, manage inquiries, support transactions, articulate rewards, collaborate with peers, and contribute to an inclusive workplace.

St. Catharines

<div>
 Referred applicants should not apply directly to this role. 
 All referred applicants must first be submitted through Workday by a current Loblaw Colleague.
 
 Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.
 
 Why this role is important?
 
 What you’ll do:
 <ul>
 <li>Provide customer support regarding products, services, policies and resolve complaints with minimal management assistance</li>
 <li>Demonstrated ability to upsell the customer to purchase more expensive items, upgrades or other add-ons in an attempt to make a more profitable sale</li>
 <li>Demonstrate functional responsibilities of products, services, fittings, EPOS, MMS, cycle counts, incoming orders, sales paperwork, cash control, government or funding programs, stocking and facing shelves as well as booking appointments</li>
 <li>Articulate company rewards (PC Optimum) and any promotional events</li>
 <li>Develop and maintain working knowledge of customer needs/issues and industry trends</li>
 <li>Participate on project teams, driving integrated services and case management</li>
 <li>Effectively communicate with internal and external customers</li>
 <li>Collaborate with and provide seamless backup to more senior Customer Service Representatives</li>
 <li>Commitment to promoting a workplace of inclusiveness and belonging</li>
 </ul>
 
 What you bring:
 <ul>
 <li>Possesses well developed Customer Service Representative skills and depth of capability in several areas based on each stores’ needs</li>
 <li>Basic Knowledge in PC skills (Excel, PowerPoint, Word, Web-interface)</li>
 <li>Possesses excellent verbal and written communication skills as well as strong telephone manner</li>
 <li>Demonstrates CORE Values and has the ability to make connections, build trust and be authentic</li>
 <li>Holds a high school graduate degree</li>
 <li>Basic knowledge in all categories and vendor training in:Diagnostic &amp; Therapy, Daily Living Supplies, Mobility, Supports &amp; Braces, Incontinence, Sleep, CPAP/Respiratory (depending on location)</li>
 <li>Basic knowledge in Customer Relations Management program</li>
 <li>Health &amp; Safety Certification</li>
 <li>Compression (Sigvaris) Training – offsite</li>
 <li>First Aid Training – offsite and if applicable</li>
 <li>AODA</li>
 <li>Customer Excellence</li>
 <li>Understanding of MMS functions</li>
 <li>0 – 2 relevant experience (retail preferred)</li>
 </ul>
 Not Suitable for Students as the position hours are during the day.
 
 Why work at Shoppers Drug Mart?
 Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.
 Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
 
 How You’ll Succeed:
 At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
 If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
 
 Employment Type: Part time
 
 Type of Role: Regular
 
 Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
 
 In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
</div>


 Referred applicants should not apply directly to this role. 
 All referred applicants must first be submitted through Workday by a current Loblaw Colleague.
 
 Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.
 
  Why this role is important?
 
  What you’ll do:
 
  Provide customer support regarding products, services, policies and resolve complaints with minimal management assistance
  Demonstrated ability to upsell the customer to purchase more expensive items, upgrades or other add-ons in an attempt to make a more profitable sale
  Demonstrate functional responsibilities of products, services, fittings, EPOS, MMS, cycle counts, incoming orders, sales paperwork, cash control, government or funding programs, stocking and facing shelves as well as booking appointments
  Articulate company rewards (PC Optimum) and any promotional events
  Develop and maintain working knowledge of customer needs/issues and industry trends
  Participate on project teams, driving integrated services and case management
  Effectively communicate with internal and external customers
  Collaborate with and provide seamless backup to more senior Customer Service Representatives
  Commitment to promoting a workplace of inclusiveness and belonging
 
 
  What you bring:
 
  Possesses well developed Customer Service Representative skills and depth of capability in several areas based on each stores’ needs
  Basic Knowledge in PC skills (Excel, PowerPoint, Word, Web-interface)
  Possesses excellent verbal and written communication skills as well as strong telephone manner
  Demonstrates CORE Values and has the ability to make connections, build trust and be authentic
  Holds a high school graduate degree
  Basic knowledge in all categories and vendor training in:Diagnostic & Therapy, Daily Living Supplies, Mobility, Supports & Braces, Incontinence, Sleep, CPAP/Respiratory (depending on location)
  Basic knowledge in Customer Relations Management program
  Health & Safety Certification
  Compression (Sigvaris) Training – offsite
  First Aid Training – offsite and if applicable
  AODA
  Customer Excellence
  Understanding of MMS functions
  0 – 2 relevant experience (retail preferred)
 
 Not Suitable for Students as the position hours are during the day.
 
  Why work at Shoppers Drug Mart?
 Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.
 Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
 
  How You’ll Succeed:
 At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
 If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
 
  Employment Type: Part time
 
  Type of Role: Regular
 
 Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
 
 In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.



Customer Service Representative - Part-time - Wellwise by Shoppers™

Customer Service Representative - Part-time

You must have strong customer service skills, basic PC knowledge, excellent communication, a high school diploma, and 0-2 years of relevant experience. Health & Safety Certification and training are needed.

You will provide customer support, upsell products, manage orders and sales paperwork, communicate effectively, and collaborate with team members while promoting inclusiveness.

Wellwise by Shoppers™

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