Westwing is Europe‘s No.1 in Beautiful Living e-Commerce with a team of 1,900 in four offices across Europe. We’re on a mission to excite people to create homes that unlock the full beauty of life. We work together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love.

We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd.

Retail & Consumer Goods

Westwing

You need proven YouTube channel management, video SEA/SEO experience, a passion for social media, strong communication skills, fluency in German and English, and agency experience is a plus.

You will create and implement YouTube strategies, analyze content performance, collaborate with teams, design campaigns, integrate community feedback, manage projects, and track trends.

Customer Relations

Marketing

Munich

JOIN OUR TEAM As a Social Media Manager YouTube, you will join our dynamic and creative team, which delights and inspires over 10 million followers worldwide on Instagram, TikTok and YouTube with daily content. You can expect diverse and varied tasks within the team and will support various projects to make our YouTube channel more engaging and entertaining. Working as part of the global social media team, you will collaborate with other departments and have the opportunity to work alongside inspiring and ambitious colleagues. This position is unlimited and located in Munich. WHAT YOU'LL DO * develop and implement organic and paid YouTube strategies to increase views and engagement * monitor and analyse content performance, using insights to optimise future content * collaborate with internal teams to strengthen brand presence on YouTube * design organic social media campaigns and content concepts in close coordination with marketing and social media teams * develop creative ideas to integrate community feedback into our content, making it more engaging and entertaining * manage social media projects, including data analysis, SEO and trend research, content planning, uploading and reporting * conduct competitor analysis and scout for new trends, stay on top of YouTube trends and identify new content opportunities YOU COME WITH * proven track record in building and managing organic YouTube channels paired with technical knowledge of working with organic YouTube tools * passion for new platform features and a deep understanding of YouTube’s dynamic culture * experience in video SEA and SEO * a genuine passion for social media and staying up to date with the latest interior and lifestyle trends * a balance of creativity and a data-driven mindset along with excellent communication, analytical, organisational and teamwork skills * a proactive mindset, independent working style, taking ownership and motivation to learn and support your team * fluent in German and English * if you create and share beautiful content on your personal social media, that's a plus! please include it in your application * experience working with an agency, experience managing campaign budgets is a strong plus WHY WESTWING Aside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get: * an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career * a unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels like Officevibe and regular Q&A sessions * flexible working mode: roughly 60% remote, 40% in-office working policy, read more here * up to 4 weeks temporary work-from-anywhere per year * 30 days of paid vacation per year * a beautiful, centrally located and dog-friendly office with free beverages, cafeteria with different lunch options, open spaces and sunny terrace * 40% off Westwing Collection in our shop, 25% off all third-party brands, 10% family & friends voucher, Westwing Vouchers for special occasions * regular and legendary company and team events like Movie Nights, Oktoberfest, Summer Parties, and more * health and wellbeing offerings including sports membership, mental health support and coaching, vaccinations, skin checkups and more * discounted green mobility options with public transport or JobRad * company daycare “Westwing Wichtel” next to our HQ office and cooperation with Elly & Stoffl, a multilingual daycare with several locations in Munich * subsidized company pension scheme * “Social Impact Day” p.a. to use for doing good for environment and/or society ABOUT US Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 13 European countries and achieved a GMV (Gross Merchandise Volume) of EUR 497 million in 2024. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.

JOIN OUR TEAMAs a Social Media Manager YouTube, you will join our dynamic and creative team, which delights and inspires over 10 million followers worldwide on Instagram, TikTok and YouTube with daily content. You can expect diverse and varied tasks within the team and will support various projects to make our YouTube channel more engaging and entertaining. Working as part of the global social media team, you will collaborate with other departments and have the opportunity to work alongside inspiring and ambitious colleagues. This position is unlimited and located in Munich.WHAT YOU'LL DO * develop and implement organic and paid YouTube strategies to increase views and engagement * monitor and analyse content performance, using insights to optimise future content * collaborate with internal teams to strengthen brand presence on YouTube * design organic social media campaigns and content concepts in close coordination with marketing and social media teams * develop creative ideas to integrate community feedback into our content, making it more engaging and entertaining * manage social media projects, including data analysis, SEO and trend research, content planning, uploading and reporting * conduct competitor analysis and scout for new trends, stay on top of YouTube trends and identify new content opportunities      YOU COME WITH * proven track record in building and managing organic YouTube channels paired with technical knowledge of working with organic YouTube tools * passion for new platform features and a deep understanding of YouTube’s dynamic culture * experience in video SEA and SEO * a genuine passion for social media and staying up to date with the latest interior and lifestyle trends * a balance of creativity and a data-driven mindset along with excellent communication, analytical, organisational and teamwork skills * a proactive mindset, independent working style, taking ownership and motivation to learn and support your team * fluent in German and English * if you create and share beautiful content on your personal social media, that's a plus! please include it in your application * experience working with an agency, experience managing campaign budgets is a strong plus      WHY WESTWINGAside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get: * an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career * a unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels like Officevibe and regular Q&A sessions * flexible working mode: roughly 60% remote, 40% in-office working policy, read more here * up to 4 weeks temporary work-from-anywhere per year * 30 days of paid vacation per year * a beautiful, centrally located and dog-friendly office with free beverages, cafeteria with different lunch options, open spaces and sunny terrace * 40% off Westwing Collection in our shop, 25% off all third-party brands, 10% family & friends voucher, Westwing Vouchers for special occasions * regular and legendary company and team events like Movie Nights, Oktoberfest, Summer Parties, and more * health and wellbeing offerings including sports membership, mental health support and coaching, vaccinations, skin checkups and more * discounted green mobility options with public transport or JobRad * company daycare “Westwing Wichtel” next to our HQ office and cooperation with Elly & Stoffl, a multilingual daycare with several locations in Munich * subsidized company pension scheme * “Social Impact Day” p.a. to use for doing good for environment and/or society      ABOUT USWestwing, Europe’s #1 in Beautiful Living e-commerce, is present in 13 European countries and achieved a GMV (Gross Merchandise Volume) of EUR 497 million in 2024. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd.Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.

Social Media Manager YouTube (m/f/d) - Westwing

&lt;strong&gt;JOIN OUR TEAM&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As a &lt;strong&gt;Social Media Manager YouTube&lt;/strong&gt;, you will join our dynamic and creative team, which delights and inspires over 10 million followers worldwide on Instagram, TikTok and YouTube with daily content. You can expect diverse and varied tasks within the team and will support various projects to make our YouTube channel more engaging and entertaining. Working as part of the global social media team, you will collaborate with other departments and have the opportunity to work alongside inspiring and ambitious colleagues. This position is &lt;strong&gt;unlimited&lt;/strong&gt; and located in &lt;strong&gt;Munich&lt;/strong&gt;.&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;strong&gt;WHAT YOU'LL DO&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;develop and implement organic and paid YouTube strategies to increase views and engagement&lt;/li&gt;&lt;li&gt;monitor and analyse content performance, using insights to optimise future content&lt;/li&gt;&lt;li&gt;collaborate with internal teams to strengthen brand presence on YouTube&lt;/li&gt;&lt;li&gt;design organic social media campaigns and content concepts in close coordination with marketing and social media teams&lt;/li&gt;&lt;li&gt;develop creative ideas to integrate community feedback into our content, making it more engaging and entertaining&lt;/li&gt;&lt;li&gt;manage social media projects, including data analysis, SEO and trend research, content planning, uploading and reporting&lt;/li&gt;&lt;li&gt;conduct competitor analysis and scout for new trends, stay on top of YouTube trends and identify new content opportunities&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;YOU COME WITH&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;proven track record in building and managing organic YouTube channels paired with technical knowledge of working with organic YouTube tools&lt;/li&gt;&lt;li&gt;passion for new platform features and a deep understanding of YouTube’s dynamic culture&lt;/li&gt;&lt;li&gt;experience in video SEA and SEO&lt;/li&gt;&lt;li&gt;a genuine passion for social media and staying up to date with the latest interior and lifestyle trends&lt;/li&gt;&lt;li&gt;a balance of creativity and a data-driven mindset along with excellent communication, analytical, organisational and teamwork skills&lt;/li&gt;&lt;li&gt;a proactive mindset, independent working style, taking ownership and motivation to learn and support your team&lt;/li&gt;&lt;li&gt;fluent in German and English&lt;/li&gt;&lt;li&gt;if you create and share beautiful content on your personal social media, that's a plus! please include it in your application&lt;/li&gt;&lt;li&gt;experience working with an agency, experience managing campaign budgets is a strong plus&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;WHY WESTWING&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Aside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career&lt;/li&gt;&lt;li&gt;a unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels like Officevibe and regular Q&amp;amp;A sessions &lt;/li&gt;&lt;li&gt;flexible working mode: roughly 60% remote, 40% in-office working policy, read more here &lt;/li&gt;&lt;li&gt;up to 4 weeks temporary work-from-anywhere per year &lt;/li&gt;&lt;li&gt;30 days of paid vacation per year&lt;/li&gt;&lt;li&gt;a beautiful, centrally located and dog-friendly office with free beverages, cafeteria with different lunch options, open spaces and sunny terrace&lt;/li&gt;&lt;li&gt;40% off Westwing Collection in our shop, 25% off all third-party brands, 10% family &amp;amp; friends voucher, Westwing Vouchers for special occasions&lt;/li&gt;&lt;li&gt;regular and legendary company and team events like Movie Nights, Oktoberfest, Summer Parties, and more&lt;/li&gt;&lt;li&gt;health and wellbeing offerings including sports membership, mental health support and coaching, vaccinations, skin checkups and more&lt;/li&gt;&lt;li&gt;discounted green mobility options with public transport or JobRad&lt;/li&gt;&lt;li&gt;company daycare “Westwing Wichtel” next to our HQ office and cooperation with Elly &amp;amp; Stoffl, a multilingual daycare with several locations in Munich&lt;/li&gt;&lt;li&gt;subsidized company pension scheme &lt;/li&gt;&lt;li&gt;“Social Impact Day” p.a. to use for doing good for environment and/or society&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;&lt;strong&gt;ABOUT US&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 13 European countries and achieved a GMV (Gross Merchandise Volume) of EUR 497 million in 2024. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.&lt;br&gt;&lt;br&gt;Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd.&lt;br&gt;&lt;br&gt;Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.

Social Media Manager YouTube (m/f/d)

You need 3+ years in graphic design, proficiency in Adobe Suite, print and digital marketing experience, strong portfolio, attention to detail, and fluent English. CGI and AI interest is a plus.

You will create on-brand design assets, collaborate with Art Directors on campaigns, develop design guidelines, and maintain consistent brand visuals across platforms and channels.

Design

Creative Arts & Fashion

JOIN OUR TEAM As Graphic Designer, you will play a key role in developing creative and on-brand design assets for marketing campaigns and branding initiatives across various channels. You will be part of the Creative and Communications department, contributing to visually compelling designs that enhance the brand's presence while maintaining consistency and quality. This position is unlimited and located in Munich. WHAT YOU'LL DO * develop visually compelling, creative, and on-brand design assets for marketing campaigns and branding initiatives * collaborate closely with Art Directors to support the visual development of Brand and Product Campaigns across different channels (e.g., performance marketing and social media) * contribute to the creation of design guidelines for campaigns that align with marketing events such as sales, collaborations, and special promotions * support the maintenance and enhancement of brand visual guidelines, ensuring consistent application across various platforms and channels YOU COME WITH * 3+ years of experience in graphic design, preferably within a brand, creative agency, art world environment * proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign), and experience with Figma is a plus * experience in creating print materials for Out of Home campaigns and Events * a strong portfolio showcasing a range of marketing and branding projects, demonstrating creativity and adherence to brand standards * marketing know-how, solid understanding of digital marketing, social media design trends, and brand positioning strategies * high attention to detail, ensuring quality and consistency in all visual outputs * ability to work in a fast-paced environment, managing multiple projects and deadlines simultaneously * strong communication and collaboration skills, with the ability to take feedback constructively * fluent in English * interest and prior experience in CGI and AI WHY WESTWING Aside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get: * an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career * a unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels like Officevibe and regular Q&A sessions * flexible working mode: roughly 60% remote, 40% in-office working policy * up to 4 weeks temporary work-from-anywhere per year * 30 days of paid vacation per year * a beautiful, centrally located and dog-friendly office with free beverages, cafeteria with different lunch options, open spaces and sunny terrace * 40% off Westwing Collection in our shop, 25% off all third-party brands, 10% family & friends voucher, Westwing Vouchers for special occasions * regular and legendary company and team events like Movie Nights, Oktoberfest, Summer Parties, and more * health and wellbeing offerings including sports membership, mental health support and coaching, vaccinations, skin checkups and more * discounted green mobility options with public transport or JobRad * company daycare “Westwing Wichtel” next to our HQ office and cooperation with Elly & Stoffl, a multilingual daycare with several locations in Munich * subsidized company pension scheme * “Social Impact Day” p.a. to use for doing good for environment and/or society ABOUT US Westwing is Europe’s #1 in Beautiful Living eCommerce, now present in 12 European countries and has generated EUR 481m GMV (Gross Merchandise Volume) in 2023. As Europe’s premium one-stop destination for Design Lovers we offer a unique brand experience with a carefully curated assortment of our Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Club-Sales, Stores, the B2B Service (Westwing Business) and our Design Service. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team consists of more than 1700 professionals working together on our shared purpose to “Excite people to create homes that unlock the full beauty of life”. We work together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.

JOIN OUR TEAMAs Graphic Designer, you will play a key role in developing creative and on-brand design assets for marketing campaigns and branding initiatives across various channels. You will be part of the Creative and Communications department, contributing to visually compelling designs that enhance the brand's presence while maintaining consistency and quality. This position is unlimited and located in Munich.WHAT YOU'LL DO * develop visually compelling, creative, and on-brand design assets for marketing campaigns and branding initiatives * collaborate closely with Art Directors to support the visual development of Brand and Product Campaigns across different channels (e.g., performance marketing and social media) * contribute to the creation of design guidelines for campaigns that align with marketing events such as sales, collaborations, and special promotions * support the maintenance and enhancement of brand visual guidelines, ensuring consistent application across various platforms and channels      YOU COME WITH * 3+ years of experience in graphic design, preferably within a brand, creative agency, art world environment * proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign), and experience with Figma is a plus * experience in creating print materials for Out of Home campaigns and Events * a strong portfolio showcasing a range of marketing and branding projects, demonstrating creativity and adherence to brand standards * marketing know-how, solid understanding of digital marketing, social media design trends, and brand positioning strategies * high attention to detail, ensuring quality and consistency in all visual outputs * ability to work in a fast-paced environment, managing multiple projects and deadlines simultaneously * strong communication and collaboration skills, with the ability to take feedback constructively * fluent in English * interest and prior experience in CGI and AI      WHY WESTWINGAside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get: * an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career * a unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels like Officevibe and regular Q&A sessions * flexible working mode: roughly 60% remote, 40% in-office working policy * up to 4 weeks temporary work-from-anywhere per year * 30 days of paid vacation per year * a beautiful, centrally located and dog-friendly office with free beverages, cafeteria with different lunch options, open spaces and sunny terrace * 40% off Westwing Collection in our shop, 25% off all third-party brands, 10% family & friends voucher, Westwing Vouchers for special occasions * regular and legendary company and team events like Movie Nights, Oktoberfest, Summer Parties, and more * health and wellbeing offerings including sports membership, mental health support and coaching, vaccinations, skin checkups and more * discounted green mobility options with public transport or JobRad * company daycare “Westwing Wichtel” next to our HQ office and cooperation with Elly & Stoffl, a multilingual daycare with several locations in Munich * subsidized company pension scheme * “Social Impact Day” p.a. to use for doing good for environment and/or society      ABOUT USWestwing is Europe’s #1 in Beautiful Living eCommerce, now present in 12 European countries and has generated EUR 481m GMV (Gross Merchandise Volume) in 2023. As Europe’s premium one-stop destination for Design Lovers we offer a unique brand experience with a carefully curated assortment of our Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Club-Sales, Stores, the B2B Service (Westwing Business) and our Design Service. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.Our team consists of more than 1700 professionals working together on our shared purpose to “Excite people to create homes that unlock the full beauty of life”. We work together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd.Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.

Graphic Designer (m/f/d) - Westwing

&lt;strong&gt;JOIN OUR TEAM&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As &lt;strong&gt;Graphic Designer&lt;/strong&gt;, you will play a key role in developing creative and on-brand design assets for marketing campaigns and branding initiatives across various channels. You will be part of the Creative and Communications department, contributing to visually compelling designs that enhance the brand's presence while maintaining consistency and quality. This position is &lt;strong&gt;unlimited&lt;/strong&gt; and located in &lt;strong&gt;Munich&lt;/strong&gt;.&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;strong&gt;WHAT YOU'LL DO&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; develop visually compelling, creative, and on-brand design assets for marketing campaigns and branding initiatives &lt;/li&gt;&lt;li&gt; collaborate closely with Art Directors to support the visual development of Brand and Product Campaigns across different channels (e.g., performance marketing and social media) &lt;/li&gt;&lt;li&gt; contribute to the creation of design guidelines for campaigns that align with marketing events such as sales, collaborations, and special promotions &lt;/li&gt;&lt;li&gt; support the maintenance and enhancement of brand visual guidelines, ensuring consistent application across various platforms and channels &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;YOU COME WITH&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;3+ years of experience in graphic design, preferably within a brand, creative agency, art world environment&lt;/li&gt;&lt;li&gt;proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign), and experience with Figma is a plus&lt;/li&gt;&lt;li&gt;experience in creating print materials for Out of Home campaigns and Events&lt;/li&gt;&lt;li&gt;a strong portfolio showcasing a range of marketing and branding projects, demonstrating creativity and adherence to brand standards&lt;/li&gt;&lt;li&gt;marketing know-how, solid understanding of digital marketing, social media design trends, and brand positioning strategies&lt;/li&gt;&lt;li&gt;high attention to detail, ensuring quality and consistency in all visual outputs&lt;/li&gt;&lt;li&gt;ability to work in a fast-paced environment, managing multiple projects and deadlines simultaneously&lt;/li&gt;&lt;li&gt;strong communication and collaboration skills, with the ability to take feedback constructively&lt;/li&gt;&lt;li&gt;fluent in English&lt;/li&gt;&lt;li&gt;interest and prior experience in CGI and AI&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;WHY WESTWING&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Aside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career&lt;/li&gt;&lt;li&gt;a unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels like Officevibe and regular Q&amp;amp;A sessions &lt;/li&gt;&lt;li&gt;flexible working mode: roughly 60% remote, 40% in-office working policy&lt;/li&gt;&lt;li&gt;up to 4 weeks temporary work-from-anywhere per year &lt;/li&gt;&lt;li&gt;30 days of paid vacation per year&lt;/li&gt;&lt;li&gt;a beautiful, centrally located and dog-friendly office with free beverages, cafeteria with different lunch options, open spaces and sunny terrace&lt;/li&gt;&lt;li&gt;40% off Westwing Collection in our shop, 25% off all third-party brands, 10% family &amp;amp; friends voucher, Westwing Vouchers for special occasions&lt;/li&gt;&lt;li&gt;regular and legendary company and team events like Movie Nights, Oktoberfest, Summer Parties, and more&lt;/li&gt;&lt;li&gt;health and wellbeing offerings including sports membership, mental health support and coaching, vaccinations, skin checkups and more&lt;/li&gt;&lt;li&gt;discounted green mobility options with public transport or JobRad&lt;/li&gt;&lt;li&gt;company daycare “Westwing Wichtel” next to our HQ office and cooperation with Elly &amp;amp; Stoffl, a multilingual daycare with several locations in Munich&lt;/li&gt;&lt;li&gt;subsidized company pension scheme &lt;/li&gt;&lt;li&gt;“Social Impact Day” p.a. to use for doing good for environment and/or society&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;&lt;strong&gt;ABOUT US&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;Westwing is Europe’s #1 in Beautiful Living eCommerce, now present in 12 European countries and has generated EUR 481m GMV (Gross Merchandise Volume) in 2023. As Europe’s premium one-stop destination for Design Lovers we offer a unique brand experience with a carefully curated assortment of our Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Club-Sales, Stores, the B2B Service (Westwing Business) and our Design Service. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.&lt;br&gt;&lt;br&gt;Our team consists of more than 1700 professionals working together on our shared purpose to “Excite people to create homes that unlock the full beauty of life”. We work together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd.&lt;br&gt;&lt;br&gt;Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.

Graphic Designer (m/f/d)

You need 3+ years in interior styling/visual merchandising, a strong design sense, trend awareness, team spirit, communication skills, time management, and proficiency in Office software. Fluent German and good English are essential.

You will design and execute captivating displays, collaborate on visual strategies, manage inventory, adapt designs based on sales, coordinate projects, and document designs for reviews.

JOIN OUR TEAM As Interior Stylist/Visual Merchandiser, you will bring our brand to life by executing inspiring interior design and visual merchandising concepts in our new Store in Munich. This role offers broad exposure to the world of visual merchandising and strong opportunities for professional growth. The position is permanent, based in Munich, and available part-time (20 hours per week), with a preferred start date in May. WHAT YOU'LL DO * execute interior design concepts - like windows, room sets, in-store pop-ups, product presentations, etc. that promote Westwing's brand narrative and an elevated customer experience * develop and execute captivating product displays and installations in line with our visual merchandising standards * work closely with our HQ Store Design and Visual Merchandising teams to bring visual strategies and promotional campaigns to life that attract visitors and convert them into customers * maintain in-store product database and collaborate with our HQ Sales team on inventory management, and provide feedback on in-store product needs * adjust interior designs and product displays based on product availability and sales performance * coordinate external service providers, manage costs, and ensure timely project delivery * document in-store designs and displays with photographs and reports for internal review YOU COME WITH * 3+ years of experience as Interior Stylist or Visual Merchandiser preferably with a focus on furniture and Home & Living retail * comprehensive creative background and passion for premium lifestyle * awareness for trends and “up-to-date” in next level visual merchandising * hands-on mentality and a high degree of team spirit, balanced with independent and responsible work * strong communication skills and a commercial mindset * excellent time- and self-management skills * proficiency in PowerPoint, Excel, Word, etc. * excellent German and good English skills (written and spoken) WHY WESTWING Aside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get: * an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career * a unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels like Officevibe and regular Q&A sessions * 30 days of paid vacation per year * 40% off Westwing Collection in our shop, 25% off all third-party brands, 10% family & friends voucher, Westwing Vouchers for special occasions * regular and legendary company and team events * health and wellbeing offerings including sports membership, mental health support and coaching, vaccinations, skin checkups and more * discounted green mobility options with public transport or JobRad * subsidized company pension scheme ABOUT US Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 12 European countries and achieved a GMV (Gross Merchandise Volume) of EUR 497 million in 2024. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.

JOIN OUR TEAMAs Interior Stylist/Visual Merchandiser, you will bring our brand to life by executing inspiring interior design and visual merchandising concepts in our new Store in Munich. This role offers broad exposure to the world of visual merchandising and strong opportunities for professional growth. The position is permanent, based in Munich, and available part-time (20 hours per week), with a preferred start date in May.WHAT YOU'LL DO * execute interior design concepts - like windows, room sets, in-store pop-ups, product presentations, etc. that promote Westwing's brand narrative and an elevated customer experience * develop and execute captivating product displays and installations in line with our visual merchandising standards * work closely with our HQ Store Design and Visual Merchandising teams to bring visual strategies and promotional campaigns to life that attract visitors and convert them into customers * maintain in-store product database and collaborate with our HQ Sales team on inventory management, and provide feedback on in-store product needs * adjust interior designs and product displays based on product availability and sales performance * coordinate external service providers, manage costs, and ensure timely project delivery * document in-store designs and displays with photographs and reports for internal review      YOU COME WITH * 3+ years of experience as Interior Stylist or Visual Merchandiser preferably with a focus on furniture and Home & Living retail * comprehensive creative background and passion for premium lifestyle * awareness for trends and “up-to-date” in next level visual merchandising * hands-on mentality and a high degree of team spirit, balanced with independent and responsible work * strong communication skills and a commercial mindset * excellent time- and self-management skills * proficiency in PowerPoint, Excel, Word, etc. * excellent German and good English skills (written and spoken)      WHY WESTWINGAside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get: * an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career * a unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels like Officevibe and regular Q&A sessions * 30 days of paid vacation per year * 40% off Westwing Collection in our shop, 25% off all third-party brands, 10% family & friends voucher, Westwing Vouchers for special occasions * regular and legendary company and team events * health and wellbeing offerings including sports membership, mental health support and coaching, vaccinations, skin checkups and more * discounted green mobility options with public transport or JobRad * subsidized company pension scheme      ABOUT USWestwing, Europe’s #1 in Beautiful Living e-commerce, is present in 12 European countries and achieved a GMV (Gross Merchandise Volume) of EUR 497 million in 2024. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd.Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.

Interior Stylist/Visual Merchandiser (m/f/d) - Westwing

&lt;strong&gt;JOIN OUR TEAM&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As &lt;strong&gt;Interior Stylist/Visual Merchandiser&lt;/strong&gt;, you will bring our brand to life by executing inspiring interior design and visual merchandising concepts in our new Store in Munich. This role offers broad exposure to the world of visual merchandising and strong opportunities for professional growth. The position is &lt;strong&gt;permanent&lt;/strong&gt;, based in &lt;strong&gt;Munich&lt;/strong&gt;, and available part-time (20 hours per week), with a preferred start date in &lt;strong&gt;May&lt;/strong&gt;.&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;strong&gt;WHAT YOU'LL DO&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;execute interior design concepts - like windows, room sets, in-store pop-ups, product presentations, etc. that promote Westwing's brand narrative and an elevated customer experience&lt;/li&gt;&lt;li&gt;develop and execute captivating product displays and installations in line with our visual merchandising standards &lt;/li&gt;&lt;li&gt;work closely with our HQ Store Design and Visual Merchandising teams to bring visual strategies and promotional campaigns to life that attract visitors and convert them into customers &lt;/li&gt;&lt;li&gt;maintain in-store product database and collaborate with our HQ Sales team on inventory management, and provide feedback on in-store product needs&lt;/li&gt;&lt;li&gt;adjust interior designs and product displays based on product availability and sales performance&lt;/li&gt;&lt;li&gt;coordinate external service providers, manage costs, and ensure timely project delivery&lt;/li&gt;&lt;li&gt;document in-store designs and displays with photographs and reports for internal review&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;YOU COME WITH&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;3+ years of experience as Interior Stylist or Visual Merchandiser preferably with a focus on furniture and Home &amp;amp; Living retail&lt;/li&gt;&lt;li&gt;comprehensive creative background and passion for premium lifestyle &lt;/li&gt;&lt;li&gt;awareness for trends and “up-to-date” in next level visual merchandising&lt;/li&gt;&lt;li&gt;hands-on mentality and a high degree of team spirit, balanced with independent and responsible work&lt;/li&gt;&lt;li&gt;strong communication skills and a commercial mindset&lt;/li&gt;&lt;li&gt;excellent time- and self-management skills&lt;/li&gt;&lt;li&gt;proficiency in PowerPoint, Excel, Word, etc.&lt;/li&gt;&lt;li&gt;excellent German and good English skills (written and spoken)&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;WHY WESTWING&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Aside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career&lt;/li&gt;&lt;li&gt;a unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels like Officevibe and regular Q&amp;amp;A sessions &lt;/li&gt;&lt;li&gt;30 days of paid vacation per year&lt;/li&gt;&lt;li&gt;40% off Westwing Collection in our shop, 25% off all third-party brands, 10% family &amp;amp; friends voucher, Westwing Vouchers for special occasions&lt;/li&gt;&lt;li&gt;regular and legendary company and team events&lt;/li&gt;&lt;li&gt;health and wellbeing offerings including sports membership, mental health support and coaching, vaccinations, skin checkups and more&lt;/li&gt;&lt;li&gt;discounted green mobility options with public transport or JobRad&lt;/li&gt;&lt;li&gt;subsidized company pension scheme&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;&lt;strong&gt;ABOUT US&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 12 European countries and achieved a GMV (Gross Merchandise Volume) of EUR 497 million in 2024. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.&lt;br&gt;&lt;br&gt;Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd.&lt;br&gt;&lt;br&gt;Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.

Interior Stylist/Visual Merchandiser (m/f/d)

You must have senior Customer Care leadership experience, strong team motivation skills, a passion for customer satisfaction, problem-solving abilities, stakeholder management, analytical skills, and fluency in German and English.

You will lead a global Customer Care team, enhance customer satisfaction, analyze feedback, improve processes with tech, and manage external partnerships to support expansion and service excellence.

People, HR & Administration

JOIN OUR TEAM As Head of Customer Care, you will lead our global Customer Care team, shaping and enhancing our service strategy to deliver an exceptional experience for our design-loving customers - who expect nothing less than excellence at every touchpoint. With the opportunity to make a huge impact, you will drive the development of customer-centric and scalable processes, foster a culture of customer obsession, and ensure that every interaction reflects our commitment to premium service. This position is unlimited and located in Munich. WHAT YOU'LL DO * define and implement a Customer Care strategy that aligns with our premium brand, enhances customer satisfaction, and ensures seamless customer interactions across all communication channels * deeply understand our customers - their needs, expectations, and behaviours - to drive customer-centric decisions and enhance their experience * lead and develop our global Customer Care team of ca. 60 internal team members by building and mentoring a high-performing, customer-focused team across different regions while fostering a culture of service excellence * manage and further develop external service providers, ensuring seamless collaboration with front office agents to maintain high-quality customer support and operational efficiency; pick the right partners and negotiate terms and conditions * enhance reporting, analyse customer feedback and key service KPIs to identify trends and drive continuous improvements * together with the Tech teams, stay ahead of industry trends and build scalable service processes, tools, and systems with the use of AI to address customers needs, improve efficiency and effectiveness, and elevate the customer experience * drive and support the rapid expansion into new countries YOU COME WITH * extensive experience in a senior Customer Care leadership role, ideally in a global setting, paired with strong leadership and team development skills and the ability to motivate large teams * passion for customer satisfaction with a high level of empathy and the ability to turn dissatisfied customers into promoters * proven ability to level up service processes, implement scalable solutions, and drive operational efficiency, combined with excellent problem-solving skills and the ability to drive change in a fast-paced, dynamic environment * strong stakeholder management skills for internal and external stakeholders with the ability to act as the voice of the customer, manage escalations, and influence leadership to drive operational excellence * strong analytical mindset with experience in tracking and improving key customer service KPIs, coupled with a deep understanding of Customer Care best practices to stay best-in-class * experience with customer service technologies and platforms (e.g., Zendesk, AI chatbots, support ticketing systems) * fluency in German and English with excellent communication skills; additional languages are a plus WHY WESTWING Aside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get: * an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career * a unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels like Officevibe and regular Q&A sessions * flexible working mode: roughly 60% remote, 40% in-office working policy * up to 4 weeks temporary work-from-anywhere per year * 30 days of paid vacation per year * a beautiful, centrally located and dog-friendly office with free beverages, cafeteria with different lunch options, open spaces and sunny terrace * 40% off Westwing Collection in our shop, 25% off all third-party brands, 10% family & friends voucher, Westwing Vouchers for special occasions * regular and legendary company and team events like Movie Nights, Oktoberfest, Summer Parties, and more * health and wellbeing offerings including sports membership, mental health support and coaching, vaccinations, skin checkups and more * discounted green mobility options with public transport or JobRad * company daycare “Westwing Wichtel” next to our HQ office and cooperation with Elly & Stoffl, a multilingual daycare with several locations in Munich * subsidized company pension scheme * “Social Impact Day” p.a. to use for doing good for environment and/or society ABOUT US Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 12 European countries and achieved a GMV (Gross Merchandise Volume) of EUR 497 million in 2024. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.

JOIN OUR TEAMAs Head of Customer Care, you will lead our global Customer Care team, shaping and enhancing our service strategy to deliver an exceptional experience for our design-loving customers - who expect nothing less than excellence at every touchpoint. With the opportunity to make a huge impact, you will drive the development of customer-centric and scalable processes, foster a culture of customer obsession, and ensure that every interaction reflects our commitment to premium service. This position is unlimited and located in Munich.WHAT YOU'LL DO * define and implement a Customer Care strategy that aligns with our premium brand, enhances customer satisfaction, and ensures seamless customer interactions across all communication channels * deeply understand our customers - their needs, expectations, and behaviours - to drive customer-centric decisions and enhance their experience * lead and develop our global Customer Care team of ca. 60 internal team members by building and mentoring a high-performing, customer-focused team across different regions while fostering a culture of service excellence * manage and further develop external service providers, ensuring seamless collaboration with front office agents to maintain high-quality customer support and operational efficiency; pick the right partners and negotiate terms and conditions * enhance reporting, analyse customer feedback and key service KPIs to identify trends and drive continuous improvements * together with the Tech teams, stay ahead of industry trends and build scalable service processes, tools, and systems with the use of AI to address customers needs, improve efficiency and effectiveness, and elevate the customer experience * drive and support the rapid expansion into new countries      YOU COME WITH * extensive experience in a senior Customer Care leadership role, ideally in a global setting, paired with strong leadership and team development skills and the ability to motivate large teams * passion for customer satisfaction with a high level of empathy and the ability to turn dissatisfied customers into promoters * proven ability to level up service processes, implement scalable solutions, and drive operational efficiency, combined with excellent problem-solving skills and the ability to drive change in a fast-paced, dynamic environment * strong stakeholder management skills for internal and external stakeholders with the ability to act as the voice of the customer, manage escalations, and influence leadership to drive operational excellence * strong analytical mindset with experience in tracking and improving key customer service KPIs, coupled with a deep understanding of Customer Care best practices to stay best-in-class * experience with customer service technologies and platforms (e.g., Zendesk, AI chatbots, support ticketing systems) * fluency in German and English with excellent communication skills; additional languages are a plus      WHY WESTWINGAside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get: * an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career * a unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels like Officevibe and regular Q&A sessions * flexible working mode: roughly 60% remote, 40% in-office working policy * up to 4 weeks temporary work-from-anywhere per year * 30 days of paid vacation per year * a beautiful, centrally located and dog-friendly office with free beverages, cafeteria with different lunch options, open spaces and sunny terrace * 40% off Westwing Collection in our shop, 25% off all third-party brands, 10% family & friends voucher, Westwing Vouchers for special occasions * regular and legendary company and team events like Movie Nights, Oktoberfest, Summer Parties, and more * health and wellbeing offerings including sports membership, mental health support and coaching, vaccinations, skin checkups and more * discounted green mobility options with public transport or JobRad * company daycare “Westwing Wichtel” next to our HQ office and cooperation with Elly & Stoffl, a multilingual daycare with several locations in Munich * subsidized company pension scheme * “Social Impact Day” p.a. to use for doing good for environment and/or society      ABOUT USWestwing, Europe’s #1 in Beautiful Living e-commerce, is present in 12 European countries and achieved a GMV (Gross Merchandise Volume) of EUR 497 million in 2024. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd.Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.

Head of Customer Care (m/f/d) - Westwing

&lt;strong&gt;JOIN OUR TEAM&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As &lt;strong&gt;Head of Customer Care&lt;/strong&gt;, you will lead our global Customer Care team, shaping and enhancing our service strategy to deliver an exceptional experience for our design-loving customers - who expect nothing less than excellence at every touchpoint. With the opportunity to make a huge impact, you will drive the development of customer-centric and scalable processes, foster a culture of customer obsession, and ensure that every interaction reflects our commitment to premium service. This position is &lt;strong&gt;unlimited&lt;/strong&gt; and located in &lt;strong&gt;Munich&lt;/strong&gt;.&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;strong&gt;WHAT YOU'LL DO&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;define and implement a Customer Care strategy that aligns with our premium brand, enhances customer satisfaction, and ensures seamless customer interactions across all communication channels&lt;/li&gt;&lt;li&gt;deeply understand our customers - their needs, expectations, and behaviours - to drive customer-centric decisions and enhance their experience&lt;/li&gt;&lt;li&gt;lead and develop our global Customer Care team of ca. 60 internal team members by building and mentoring a high-performing, customer-focused team across different regions while fostering a culture of service excellence&lt;/li&gt;&lt;li&gt;manage and further develop external service providers, ensuring seamless collaboration with front office agents to maintain high-quality customer support and operational efficiency; pick the right partners and negotiate terms and conditions&lt;/li&gt;&lt;li&gt;enhance reporting, analyse customer feedback and key service KPIs to identify trends and drive continuous improvements&lt;/li&gt;&lt;li&gt;together with the Tech teams, stay ahead of industry trends and build scalable service processes, tools, and systems with the use of AI to address customers needs, improve efficiency and effectiveness, and elevate the customer experience&lt;/li&gt;&lt;li&gt;drive and support the rapid expansion into new countries&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;YOU COME WITH&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; extensive experience in a senior Customer Care leadership role, ideally in a global setting, paired with strong leadership and team development skills and the ability to motivate large teams &lt;/li&gt;&lt;li&gt; passion for customer satisfaction with a high level of empathy and the ability to turn dissatisfied customers into promoters &lt;/li&gt;&lt;li&gt; proven ability to level up service processes, implement scalable solutions, and drive operational efficiency, combined with excellent problem-solving skills and the ability to drive change in a fast-paced, dynamic environment &lt;/li&gt;&lt;li&gt; strong stakeholder management skills for internal and external stakeholders with the ability to act as the voice of the customer, manage escalations, and influence leadership to drive operational excellence &lt;/li&gt;&lt;li&gt; strong analytical mindset with experience in tracking and improving key customer service KPIs, coupled with a deep understanding of Customer Care best practices to stay best-in-class &lt;/li&gt;&lt;li&gt; experience with customer service technologies and platforms (e.g., Zendesk, AI chatbots, support ticketing systems) &lt;/li&gt;&lt;li&gt; fluency in German and English with excellent communication skills; additional languages are a plus &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;WHY WESTWING&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Aside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career &lt;/li&gt;&lt;li&gt; a unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels like Officevibe and regular Q&amp;amp;A sessions &lt;/li&gt;&lt;li&gt; flexible working mode: roughly 60% remote, 40% in-office working policy &lt;/li&gt;&lt;li&gt; up to 4 weeks temporary work-from-anywhere per year &lt;/li&gt;&lt;li&gt; 30 days of paid vacation per year &lt;/li&gt;&lt;li&gt; a beautiful, centrally located and dog-friendly office with free beverages, cafeteria with different lunch options, open spaces and sunny terrace &lt;/li&gt;&lt;li&gt; 40% off Westwing Collection in our shop, 25% off all third-party brands, 10% family &amp;amp; friends voucher, Westwing Vouchers for special occasions &lt;/li&gt;&lt;li&gt; regular and legendary company and team events like Movie Nights, Oktoberfest, Summer Parties, and more &lt;/li&gt;&lt;li&gt; health and wellbeing offerings including sports membership, mental health support and coaching, vaccinations, skin checkups and more &lt;/li&gt;&lt;li&gt; discounted green mobility options with public transport or JobRad &lt;/li&gt;&lt;li&gt; company daycare “Westwing Wichtel” next to our HQ office and cooperation with Elly &amp;amp; Stoffl, a multilingual daycare with several locations in Munich &lt;/li&gt;&lt;li&gt; subsidized company pension scheme &lt;/li&gt;&lt;li&gt; “Social Impact Day” p.a. to use for doing good for environment and/or society &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;&lt;strong&gt;ABOUT US&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 12 European countries and achieved a GMV (Gross Merchandise Volume) of EUR 497 million in 2024. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.&lt;br&gt;&lt;br&gt;Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd.&lt;br&gt;&lt;br&gt;Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.

Head of Customer Care (m/f/d)

You should have a technical bachelor's or vocational degree, communication skills, a structured work style, fluency in English, and proficiency in MS Office; prior experience is a plus.

You will support the Quality Manager, analyze return data and customer feedback, communicate with suppliers, and maintain product-related data.

JOIN OUR TEAM As Intern Quality you play a crucial role in our ambitious growth strategy. As part of Westwing's core function, you contribute to ensuring an excellent customer experience with a continuous emphasis on high product quality. Your responsibilities include enhancing our products and ensuring the agreed-upon quality from suppliers. You identify areas where customer expectations are not met and collaborate with international product development teams and suppliers to implement improvements. This position is located in Munich and limited to 1 Year. WHAT YOU'LL DO * support the Quality Manager in daily operations related to product development and improvements * analyse and evaluate return data and customer feedback * communicate directly with our international suppliers * maintain and review product-related data YOU COME WITH * bachelor's degree or completed vocational training with a technical background, preferably in textiles engineering * previous work experience is an advantage * excellent communication skills with the ability to communicate effectively with various stakeholders * independent, well-structured and goal-oriented working style * fluency in English * proficiency in MS Office WHY WESTWING Aside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get: * an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career * a unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels like Officevibe and regular Q&A sessions * up to 4 weeks temporary work-from-anywhere per year * 30 days of paid vacation per year * a beautiful, centrally located and dog-friendly office with free beverages, cafeteria with different lunch options, open spaces and sunny terrace * 40% off Westwing Collection in our shop, 25% off all third-party brands, 10% family & friends voucher, Westwing Vouchers for special occasions * regular and legendary company and team events like Movie Nights, Oktoberfest, Summer Parties, and more * health and wellbeing offerings including sports membership, mental health support and coaching, vaccinations, skin checkups and more * discounted green mobility options with public transport * company daycare “Westwing Wichtel” next to our HQ office and cooperation with Elly & Stoffl, a multilingual daycare with several locations in Munich * “Social Impact Day” p.a. to use for doing good for environment and/or society ABOUT US Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 12 European countries and achieved a GMV (Gross Merchandise Volume) of EUR 497 million in 2024. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018. Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd. Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.

JOIN OUR TEAMAs Intern Quality you play a crucial role in our ambitious growth strategy. As part of Westwing's core function, you contribute to ensuring an excellent customer experience with a continuous emphasis on high product quality. Your responsibilities include enhancing our products and ensuring the agreed-upon quality from suppliers. You identify areas where customer expectations are not met and collaborate with international product development teams and suppliers to implement improvements. This position is located in Munich and limited to 1 Year.WHAT YOU'LL DO * support the Quality Manager in daily operations related to product development and improvements * analyse and evaluate return data and customer feedback * communicate directly with our international suppliers * maintain and review product-related data      YOU COME WITH * bachelor's degree or completed vocational training with a technical background, preferably in textiles engineering * previous work experience is an advantage * excellent communication skills with the ability to communicate effectively with various stakeholders * independent, well-structured and goal-oriented working style * fluency in English * proficiency in MS Office      WHY WESTWINGAside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get: * an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career * a unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels like Officevibe and regular Q&A sessions * up to 4 weeks temporary work-from-anywhere per year * 30 days of paid vacation per year * a beautiful, centrally located and dog-friendly office with free beverages, cafeteria with different lunch options, open spaces and sunny terrace * 40% off Westwing Collection in our shop, 25% off all third-party brands, 10% family & friends voucher, Westwing Vouchers for special occasions * regular and legendary company and team events like Movie Nights, Oktoberfest, Summer Parties, and more * health and wellbeing offerings including sports membership, mental health support and coaching, vaccinations, skin checkups and more * discounted green mobility options with public transport * company daycare “Westwing Wichtel” next to our HQ office and cooperation with Elly & Stoffl, a multilingual daycare with several locations in Munich * “Social Impact Day” p.a. to use for doing good for environment and/or society      ABOUT USWestwing, Europe’s #1 in Beautiful Living e-commerce, is present in 12 European countries and achieved a GMV (Gross Merchandise Volume) of EUR 497 million in 2024. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd.Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.

Intern Quality (m/f/d) - Westwing

&lt;strong&gt;JOIN OUR TEAM&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As &lt;strong&gt;Intern Quality&lt;/strong&gt; you play a crucial role in our ambitious growth strategy. As part of Westwing's core function, you contribute to ensuring an excellent customer experience with a continuous emphasis on high product quality. Your responsibilities include enhancing our products and ensuring the agreed-upon quality from suppliers. You identify areas where customer expectations are not met and collaborate with international product development teams and suppliers to implement improvements. This position is located in &lt;strong&gt;Munich&lt;/strong&gt; and &lt;strong&gt;limited to 1 Year.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;&lt;strong&gt;WHAT YOU'LL DO&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;support the Quality Manager in daily operations related to product development and improvements&lt;/li&gt;&lt;li&gt;analyse and evaluate return data and customer feedback&lt;/li&gt;&lt;li&gt;communicate directly with our international suppliers&lt;/li&gt;&lt;li&gt;maintain and review product-related data&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;YOU COME WITH&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;bachelor's degree or completed vocational training with a technical background, preferably in textiles engineering&lt;/li&gt;&lt;li&gt;previous work experience is an advantage&lt;/li&gt;&lt;li&gt;excellent communication skills with the ability to communicate effectively with various stakeholders&lt;/li&gt;&lt;li&gt;independent, well-structured and goal-oriented working style&lt;/li&gt;&lt;li&gt;fluency in English&lt;/li&gt;&lt;li&gt;proficiency in MS Office&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;WHY WESTWING&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Aside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career&lt;/li&gt;&lt;li&gt;a unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels like Officevibe and regular Q&amp;amp;A sessions &lt;/li&gt;&lt;li&gt;up to 4 weeks temporary work-from-anywhere per year &lt;/li&gt;&lt;li&gt;30 days of paid vacation per year&lt;/li&gt;&lt;li&gt;a beautiful, centrally located and dog-friendly office with free beverages, cafeteria with different lunch options, open spaces and sunny terrace&lt;/li&gt;&lt;li&gt;40% off Westwing Collection in our shop, 25% off all third-party brands, 10% family &amp;amp; friends voucher, Westwing Vouchers for special occasions&lt;/li&gt;&lt;li&gt;regular and legendary company and team events like Movie Nights, Oktoberfest, Summer Parties, and more&lt;/li&gt;&lt;li&gt;health and wellbeing offerings including sports membership, mental health support and coaching, vaccinations, skin checkups and more&lt;/li&gt;&lt;li&gt;discounted green mobility options with public transport &lt;/li&gt;&lt;li&gt;company daycare “Westwing Wichtel” next to our HQ office and cooperation with Elly &amp;amp; Stoffl, a multilingual daycare with several locations in Munich &lt;/li&gt;&lt;li&gt;“Social Impact Day” p.a. to use for doing good for environment and/or society&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;&lt;strong&gt;ABOUT US&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 12 European countries and achieved a GMV (Gross Merchandise Volume) of EUR 497 million in 2024. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.&lt;br&gt;&lt;br&gt;Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd.&lt;br&gt;&lt;br&gt;Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.

Westwing

Mission