Medium

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1.5 billion people across 180+ countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. 

WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.

For many people in the world WhatsApp is a lifeline. We're looking for engineers, designers, researchers, product managers, technical program managers, customer ops, consumer marketing, and more. Come join our teams and make impact at scale. 

Technology

WhatsApp

You should have strong communication skills, experience with broadcast technology, a good understanding of user engagement strategies, and the ability to analyze data to improve channel effectiveness.

You will manage and optimize broadcast channels, develop content strategies, engage with users, analyze metrics, and ensure effective communication through WhatsApp's platform.

London

Help build the largest and most private broadcast messaging product in the world. Our core broadcast product, Channels, launched in 2023 and is our fastest-growing new product of the past 5 years. Over the next few years, we're leaning heavily into the core experience, which means improving the follower and admin experience to make channels more engaging and differentiated, with focus on increasing interactivity and optimizing UX to better support channels use cases.

WhatsApp Broadcast: Channels Responsibilities:


 * Demonstrate sound judgment and influence product decisions, team direction and strategy. This includes identifying potential risk for users or the company, and aligning stakeholders around significant decisions by illustrating product tradeoffs.
 * Independently and proactively identify and work on projects that span multiple teams. This may involve facilitating or co-facilitating design sprints and workshops to kick off these projects.
 * Collaborate daily with peers in every discipline, including engineering, design, research, marketing and data science, to take products from conception to launch.
 * Create high-fidelity design mocks using existing components in Figma, and use them to present design solutions.
 * Design, write, edit and test clear, compelling in-product language to help users and teams meet their goals. This includes product flows, interface language, education materials, product names, navigational nomenclature, terminology, taxonomies and other content across Meta products and experiences.
 * Apply systems thinking to the product, whether it’s defining extensible design system guidance, conducting audits of existing experiences or creating information architecture.
   
   

Minimum Qualifications:


 * 7+ years’ experience in UX writing.
 * Examples of finished wireframes, or design mocks authored using design tools, that have been used to drive decision-making within a team.
 * Experience with simplifying and persuasively communicating complex ideas to stakeholder audiences.
 * Examples of work in design systems and systems thinking.
 * Demonstrated experience leading projects with minimal direction and handling a large degree of ambiguity.
 * Familiarity with tools for managing and updating content at scale.
   
   

Preferred Qualifications:


 * Demonstrate sound judgment and influence product decisions, team direction and strategy. This includes identifying potential risk for users or the company, and aligning stakeholders around significant decisions by illustrating product tradeoffs.
 * Independently and proactively identify and work on projects that span multiple teams. This may involve facilitating or co-facilitating design sprints and workshops to kick off these projects.
 * Collaborate daily with peers in every discipline, including engineering, design, research, marketing and data science, to take products from conception to launch.
 * Design, write, edit and test clear, compelling in-product language to help users and teams meet their goals. This includes product flows, interface language, education materials, product names, navigational nomenclature, terminology, taxonomies and other content across Meta products and experiences.
 * Build internal community, provide mentorship and develop skills of other content designers.
   
   

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.



WhatsApp Broadcast: Channels - WhatsApp

Help build the largest and most private broadcast messaging product in the world. Our core broadcast product, Channels, launched in 2023 and is our fastest-growing new product of the past 5 years. Over the next few years, we're leaning heavily into the core experience, which means improving the follower and admin experience to make channels more engaging and differentiated, with focus on increasing interactivity and optimizing UX to better support channels use cases.&lt;br&gt;&lt;br&gt;WhatsApp Broadcast: Channels Responsibilities:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Demonstrate sound judgment and influence product decisions, team direction and strategy. This includes identifying potential risk for users or the company, and aligning stakeholders around significant decisions by illustrating product tradeoffs.&lt;/li&gt;&lt;li&gt;Independently and proactively identify and work on projects that span multiple teams. This may involve facilitating or co-facilitating design sprints and workshops to kick off these projects.&lt;/li&gt;&lt;li&gt;Collaborate daily with peers in every discipline, including engineering, design, research, marketing and data science, to take products from conception to launch.&lt;/li&gt;&lt;li&gt;Create high-fidelity design mocks using existing components in Figma, and use them to present design solutions.&lt;/li&gt;&lt;li&gt;Design, write, edit and test clear, compelling in-product language to help users and teams meet their goals. This includes product flows, interface language, education materials, product names, navigational nomenclature, terminology, taxonomies and other content across Meta products and experiences.&lt;/li&gt;&lt;li&gt;Apply systems thinking to the product, whether it’s defining extensible design system guidance, conducting audits of existing experiences or creating information architecture.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Minimum Qualifications:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;7+ years’ experience in UX writing.&lt;/li&gt;&lt;li&gt;Examples of finished wireframes, or design mocks authored using design tools, that have been used to drive decision-making within a team.&lt;/li&gt;&lt;li&gt;Experience with simplifying and persuasively communicating complex ideas to stakeholder audiences.&lt;/li&gt;&lt;li&gt;Examples of work in design systems and systems thinking.&lt;/li&gt;&lt;li&gt;Demonstrated experience leading projects with minimal direction and handling a large degree of ambiguity.&lt;/li&gt;&lt;li&gt;Familiarity with tools for managing and updating content at scale.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Preferred Qualifications:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Demonstrate sound judgment and influence product decisions, team direction and strategy. This includes identifying potential risk for users or the company, and aligning stakeholders around significant decisions by illustrating product tradeoffs.&lt;/li&gt;&lt;li&gt;Independently and proactively identify and work on projects that span multiple teams. This may involve facilitating or co-facilitating design sprints and workshops to kick off these projects.&lt;/li&gt;&lt;li&gt;Collaborate daily with peers in every discipline, including engineering, design, research, marketing and data science, to take products from conception to launch.&lt;/li&gt;&lt;li&gt;Design, write, edit and test clear, compelling in-product language to help users and teams meet their goals. This includes product flows, interface language, education materials, product names, navigational nomenclature, terminology, taxonomies and other content across Meta products and experiences.&lt;/li&gt;&lt;li&gt;Build internal community, provide mentorship and develop skills of other content designers.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;About Meta:&lt;br&gt;&lt;br&gt;Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.&lt;br&gt;&lt;br&gt;Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about  benefits  at Meta.&lt;br&gt;&lt;br&gt;

WhatsApp

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