Worcestershire Acute NHS Trust provides a comprehensive range of healthcare services across Worcestershire, including emergency care, surgery, and outpatient services. Their ultimate mission is to deliver high-quality, compassionate care to all patients, ensuring safety and improving health outcomes. Their purpose is to support the health and well-being of their community through dedicated service, innovation, and continuous improvement in patient care.

Science & Healthcare

Worcestershire Acute Hospitals NHS Trust

We run the Alexandra Hospital in Redditch; Kidderminster Hospital & Treatment Centre and Worcestershire Royal Hospital.

You must provide administrative support, manage inquiries and diaries, analyze data, develop filing systems, and improve service efficiency for the Occupational Therapy out-patient department.

You will provide admin support, manage communications, maintain filing systems, handle data analysis, organize appointments, and improve outpatient services efficiency.

Leicester

Birmingham

Bristol

Key Duties: To provide a comprehensive administrative and secretarial support to the Occupational Therapy manager and Occupational Therapy out-patient department by: Providing specialist secretarial/administration support and advice to the out-patient OT teams and/or directorates to support a number of initiatives. Answering telephone enquiries, taking and relaying messages in a polite and helpful manner, and using own judgement to establish the priority of issues and taking action as appropriate Inputting and analysing statistical data for all Occupational Therapy out-patient services. Develop and maintain effective electronic and paper filing systems ensuring information is secure and accessible to other team members. Support team members in the collection of information for performance reporting on relevant team activities and assist with analysis and interpretation. 
 
 Run and collate reports, both qualitative and quantitative, including supporting with reports for the clinicians and senior management as required. Having an expert understanding of the outpatient booking process and be the main point of contact when problem solving administrative/process-based issues. Organising and ensuring the smooth running of the secretarial and reception functions within the OT outpatient department. Developing computerised and manual systems and processes for managing information paperwork within the office. 
 
 Undertaking all administrative duties such as photocopying, scanning and sorting and prioritising mail and e-mail. Distributing as appropriate. Sorting and prioritising all incoming mail and e-mail, distributing as appropriate. Managing the electronic clinic room diaries for the service as well as the diaries for the out-patient clinicians which could include arranging and changing appointments, prioritising these as appropriate. 
 
 Ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner. To assist the Occupational Therapy manager with smooth coordination of the text reminder service. Identifying ways and implementation of improving the efficiency and effectiveness of the administrative and business functioning of the OT out-patient service, systems, processes used.

Key Duties: To provide a comprehensive administrative and secretarial support to the Occupational Therapy manager and Occupational Therapy out-patient department by: Providing specialist secretarial/administration support and advice to the out-patient OT teams and/or directorates to support a number of initiatives. Answering telephone enquiries, taking and relaying messages in a polite and helpful manner, and using own judgement to establish the priority of issues and taking action as appropriate Inputting and analysing statistical data for all Occupational Therapy out-patient services. Develop and maintain effective electronic and paper filing systems ensuring information is secure and accessible to other team members. Support team members in the collection of information for performance reporting on relevant team activities and assist with analysis and interpretation. 

 Run and collate reports, both qualitative and quantitative, including supporting with reports for the clinicians and senior management as required. Having an expert understanding of the outpatient booking process and be the main point of contact when problem solving administrative/process-based issues. Organising and ensuring the smooth running of the secretarial and reception functions within the OT outpatient department. Developing computerised and manual systems and processes for managing information paperwork within the office. 

 Undertaking all administrative duties such as photocopying, scanning and sorting and prioritising mail and e-mail. Distributing as appropriate. Sorting and prioritising all incoming mail and e-mail, distributing as appropriate. Managing the electronic clinic room diaries for the service as well as the diaries for the out-patient clinicians which could include arranging and changing appointments, prioritising these as appropriate. 

 Ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner. To assist the Occupational Therapy manager with smooth coordination of the text reminder service. Identifying ways and implementation of improving the efficiency and effectiveness of the administrative and business functioning of the OT out-patient service, systems, processes used.

Outpatient Services Business Support Administrator - Worcestershire Acute Hospitals NHS Trust

Outpatient Services Business Support Administrator

You should be detail-oriented, have strong communication skills, and be proficient in data entry, administration, and supporting HR functions in a team environment.

You will manage data entry, assist with E-Roster queries, handle phone and email communications, maintain records, support training sessions, and provide clerical support to various teams.

Wolverhampton

Coventry

1/. Inputting information into HealthRoster and ESR as required ensuing high degrees of accuracy. 2/. To work closely with the E-Roster team, helping staff with general E-Roster queries. 
 
 3/. To answer the telephone and deal with queries/requests, taking detailed messages for team members. 4/. To monitor the group email addresses and issue/reset passwords for Employee Online access, and to update user accounts as required. 
 
 5/. To work with the E-Rostering team to assist with data cleanse issues on Health Roster or related system. 6/. To work with the wider Workforce Team on ESR or related systems. 
 
 7/. To input data in the appropriate database, producing reports and spreadsheets. 8/. To support with the administration of E-Roster training and subsequent records. 
 
 9/. To assist in arranging meetings and training sessions, including associated arrangements and booking rooms. 10/. To undertaken photocopying and scanning for team members. 
 
 11/. To assist in the maintenance of departmental records including archiving and scanning. 12/. To provide administration and clerical support to the E-Rostering and Workforce Information teams, in the delivery of HR functions and services. 
 
 To provide administrative cover to other departments managed by the Head of Workforce systems when necessary, e.g. Workforce Payroll or Workforce Systems teams.

1/. Inputting information into HealthRoster and ESR as required ensuing high degrees of accuracy. 2/. To work closely with the E-Roster team, helping staff with general E-Roster queries. 

 3/. To answer the telephone and deal with queries/requests, taking detailed messages for team members. 4/. To monitor the group email addresses and issue/reset passwords for Employee Online access, and to update user accounts as required. 

 5/. To work with the E-Rostering team to assist with data cleanse issues on Health Roster or related system. 6/. To work with the wider Workforce Team on ESR or related systems. 

 7/. To input data in the appropriate database, producing reports and spreadsheets. 8/. To support with the administration of E-Roster training and subsequent records. 

 9/. To assist in arranging meetings and training sessions, including associated arrangements and booking rooms. 10/. To undertaken photocopying and scanning for team members. 

 11/. To assist in the maintenance of departmental records including archiving and scanning. 12/. To provide administration and clerical support to the E-Rostering and Workforce Information teams, in the delivery of HR functions and services. 

 To provide administrative cover to other departments managed by the Head of Workforce systems when necessary, e.g. Workforce Payroll or Workforce Systems teams.

Business Admin Apprentice E-Rostering - Worcestershire Acute Hospitals NHS Trust

Business Admin Apprentice E-Rostering

You must type medical correspondence, handle enquiries, prioritize tasks, maintain confidentiality, and assist the secretarial team while demonstrating professionalism and sensitivity.

You will manage medical typing, handle enquiries, liaise with patients and staff, ensure confidentiality, and provide support across the secretarial team for efficient service delivery.

Worcester

To undertake medical audio / copy typing duties including outpatient appointment and results letters to GPs, discharge summaries and other official medical correspondence. Take enquiries from clinicians, GPs, health services, patients and their relatives To accept telephone and email enquiries from clinicians, GPs, health service and social services personnel as well as from other hospitals, voluntary agencies, patients and their relatives. To work using own initiative with minimal supervision, prioritising own workload in line with the objectives of the department and consultant teams. To deal with all incoming correspondence by phone, post and e-mail in an efficient and effective way. 
 
 To liaise with the other members of the secretarial/ administration team in order to provide a coordinated and efficient secretarial service. To liaise with patients, relatives and staff demonstrating sensitivity and maintaining professionalism at all times; escalating any complaints, problems or issues to clinicians or management as appropriate. To ensure confidentiality is maintained at all times complying with the Data Protection Act, Information Governance and other Trust /departmental policies. To assist in providing cover for the secretaries in the Medicine Directorate to ensure continuity of service to consultant, medical staff, service users and patients. 
 
 To undertake any other the duties as may be required/ appropriate by the Directorate Management Team.

To undertake medical audio / copy typing duties including outpatient appointment and results letters to GPs, discharge summaries and other official medical correspondence. Take enquiries from clinicians, GPs, health services, patients and their relatives To accept telephone and email enquiries from clinicians, GPs, health service and social services personnel as well as from other hospitals, voluntary agencies, patients and their relatives. To work using own initiative with minimal supervision, prioritising own workload in line with the objectives of the department and consultant teams. To deal with all incoming correspondence by phone, post and e-mail in an efficient and effective way. 

 To liaise with the other members of the secretarial/ administration team in order to provide a coordinated and efficient secretarial service. To liaise with patients, relatives and staff demonstrating sensitivity and maintaining professionalism at all times; escalating any complaints, problems or issues to clinicians or management as appropriate. To ensure confidentiality is maintained at all times complying with the Data Protection Act, Information Governance and other Trust /departmental policies. To assist in providing cover for the secretaries in the Medicine Directorate to ensure continuity of service to consultant, medical staff, service users and patients. 

 To undertake any other the duties as may be required/ appropriate by the Directorate Management Team.

Senior Medical Secretary Cardiology - Worcestershire Acute Hospitals NHS Trust

Senior Medical Secretary Cardiology

You need clinical skills, effective communication, leadership abilities, infection control awareness, and commitment to professional development and ethical practices.

You will assess patient care needs, develop care plans, maintain records, support patients, supervise staff, participate in training and research, and ensure quality and infection control standards are met.

Reading

1. Clinical With supervision to be responsible for a small caseload of clients for the assessment of care needs to include simple and complex clinical problems of the patient supported whilst training. Responsible with supervision whilst training for the development, implementation and evaluation of programmes of care for the patient whose needs may be predictable or unpredictable and / or unstable and changing to ensure delivery of high standards of care. To develop the independent skill through supervised training, mentorship and attendance at BSGE accredited hysteroscopy course To attend and complete the post graduate certificate in diagnostic hysteroscopy and therapeutic management course for nurses as identified by the BSGE To identify the requirements of the patient needs in elective / emergency situations and have the knowledge and skills to act accordingly To establish and maintain effective communication with individuals and groups about difficult or complex matters to overcome any problems in communication and to ensure that appropriate information is shared and patient needs are met. 
 
 To support and involve patients / clients / carers relatives and liaise with and coordinate other members of the multidisciplinary team in the planning and delivery of individualised care. To be responsible for maintaining patients records within agreed standards to ensure the care management plan is communicated to patients and other members of the multidisciplinary team. Adopt a positive approach to infection control, actively contributing to infection control policy and practice. 2. 
 
 Management / Leadership To contribute to the effective use of physical, financial and human resources Lead, supervise and provide training to new registered and non registered staff i.e HCAs and student nurses. To provide advice and support ensuring safe and effective care and that educational needs are met. Contribute to discussion, debate and influence change in practice underpinned by research that is evidence based. This will include assisting the lead nurse in development of guidelines and policy with specific reference to Hysteroscopy Act as a team leader where appropriate ensuring effective teamwork and promote healthy working relations with support from mentor /trainer. 
 
 Monitor and maintain own and others health, safety and security To work within an ethical framework utilising the NMC code of conduct, defined policies, procedures, standards and protocols of the department, organisation to promote safe and effective evidence based practice and contribute to quality improvement. To understand and take ownership of own training pathway with due consideration of the requirements of the BSGE for qualification. In the absence of the Lead specialist nurse when deligated to take charge of an identified area of work and manage the standards of care and daily responsibilities, including work allocation, deployment and supervision of staff to ensure smooth running of the area. 3. 
 
 Education and Continuing Professional Development To maintain competency and produce evidence demonstrating continued professional development in the role of the Nurse Hysteroscopist . To ensure that whilst training BSGE log book requirements are kept in a timely manner and trainer is aware of ongoing training needs. To be conversant and comply with trust policies and regulations ensure attendance at trust mandatory training sessions and those deemed necessary to role. To Lead Hysteroscopy Nurse when further competency / development is required. 
 
 To participate in personal / career development plan to maintain and develop attitudes, skills and knowledge facilitating personal and professional growth in order to maximise contribution to and quality of service delivery. To support the personal and professional growth of new, registered and non registered staff, and learners in order to maximise their contribution to and quality of service delivery. To participate fully in the implementation of staff personal development plans to facilitate on going development. 4. 
 
 Quality / Research and Development To contribute to the audit of hysteroscopy services and develop a working knowledge of reporting system and quality initiatives within field of Hysteroscopy. Demonstrate research awareness and ability to participate in and regularly support on going research in nursing / medical practice, clinical trials, medical research and equipment testing. To work within an ethical and legal framework utilising the NMC code of professional conduct, defined policies, procedures, standards and protocols of the department / organisation to promote safe and effective evidence based practice and contribute to quality improvement. To work within the guidance described within the BSGE outline statement and training Log. 
 
 Propose changes within own area of work using evidence based practice. Report and investigate when delegated incidents in relation to Hysteroscopy nurse role using the DATIX reporting system. 5. Professional To maintain a professional attitude at all times developing the role of the nurse in the best interest of the patient and profession in accordance with Nursing &amp; Midwifery Council Standards and Guidelines. 
 
 To be aware of personal and professional development. To attend courses and conferences as recommended and approved by the Head of Maternity &amp; Gynaecology. Participate in research projects where appropriate, report findings within a multidisciplinary framework. Implement research where appropriate. 
 
 6. Personnel. Participate in devising induction programmes for newly appointed staff. To assist the Department manager in monitoring staff performance when requested. 
 
 To assist the departmental manager / lead colposcopy nurse in the maintenance of day to day discipline within the department. To inform the departmental manager / responsible consultant of staff failing to meet the required standard of performance, and taking appropriate action where required. To counsel staff in relation to personnel and professional matters. This job description will be subject to discussion and periodic review and may subsequently be changed by mutual agreement. 
 
 On completion of training this job description will be reviewed and changed to reflect the role of independent nurse Hysteroscopist .

1. Clinical With supervision to be responsible for a small caseload of clients for the assessment of care needs to include simple and complex clinical problems of the patient supported whilst training. Responsible with supervision whilst training for the development, implementation and evaluation of programmes of care for the patient whose needs may be predictable or unpredictable and / or unstable and changing to ensure delivery of high standards of care. To develop the independent skill through supervised training, mentorship and attendance at BSGE accredited hysteroscopy course To attend and complete the post graduate certificate in diagnostic hysteroscopy and therapeutic management course for nurses as identified by the BSGE To identify the requirements of the patient needs in elective / emergency situations and have the knowledge and skills to act accordingly To establish and maintain effective communication with individuals and groups about difficult or complex matters to overcome any problems in communication and to ensure that appropriate information is shared and patient needs are met. 

 To support and involve patients / clients / carers relatives and liaise with and coordinate other members of the multidisciplinary team in the planning and delivery of individualised care. To be responsible for maintaining patients records within agreed standards to ensure the care management plan is communicated to patients and other members of the multidisciplinary team. Adopt a positive approach to infection control, actively contributing to infection control policy and practice. 2. 

 Management / Leadership To contribute to the effective use of physical, financial and human resources Lead, supervise and provide training to new registered and non registered staff i.e HCAs and student nurses. To provide advice and support ensuring safe and effective care and that educational needs are met. Contribute to discussion, debate and influence change in practice underpinned by research that is evidence based. This will include assisting the lead nurse in development of guidelines and policy with specific reference to Hysteroscopy Act as a team leader where appropriate ensuring effective teamwork and promote healthy working relations with support from mentor /trainer. 

 Monitor and maintain own and others health, safety and security To work within an ethical framework utilising the NMC code of conduct, defined policies, procedures, standards and protocols of the department, organisation to promote safe and effective evidence based practice and contribute to quality improvement. To understand and take ownership of own training pathway with due consideration of the requirements of the BSGE for qualification. In the absence of the Lead specialist nurse when deligated to take charge of an identified area of work and manage the standards of care and daily responsibilities, including work allocation, deployment and supervision of staff to ensure smooth running of the area. 3. 

 Education and Continuing Professional Development To maintain competency and produce evidence demonstrating continued professional development in the role of the Nurse Hysteroscopist . To ensure that whilst training BSGE log book requirements are kept in a timely manner and trainer is aware of ongoing training needs. To be conversant and comply with trust policies and regulations ensure attendance at trust mandatory training sessions and those deemed necessary to role. To Lead Hysteroscopy Nurse when further competency / development is required. 

 To participate in personal / career development plan to maintain and develop attitudes, skills and knowledge facilitating personal and professional growth in order to maximise contribution to and quality of service delivery. To support the personal and professional growth of new, registered and non registered staff, and learners in order to maximise their contribution to and quality of service delivery. To participate fully in the implementation of staff personal development plans to facilitate on going development. 4. 

 Quality / Research and Development To contribute to the audit of hysteroscopy services and develop a working knowledge of reporting system and quality initiatives within field of Hysteroscopy. Demonstrate research awareness and ability to participate in and regularly support on going research in nursing / medical practice, clinical trials, medical research and equipment testing. To work within an ethical and legal framework utilising the NMC code of professional conduct, defined policies, procedures, standards and protocols of the department / organisation to promote safe and effective evidence based practice and contribute to quality improvement. To work within the guidance described within the BSGE outline statement and training Log. 

 Propose changes within own area of work using evidence based practice. Report and investigate when delegated incidents in relation to Hysteroscopy nurse role using the DATIX reporting system. 5. Professional To maintain a professional attitude at all times developing the role of the nurse in the best interest of the patient and profession in accordance with Nursing & Midwifery Council Standards and Guidelines. 

 To be aware of personal and professional development. To attend courses and conferences as recommended and approved by the Head of Maternity & Gynaecology. Participate in research projects where appropriate, report findings within a multidisciplinary framework. Implement research where appropriate. 

 6. Personnel. Participate in devising induction programmes for newly appointed staff. To assist the Department manager in monitoring staff performance when requested. 

 To assist the departmental manager / lead colposcopy nurse in the maintenance of day to day discipline within the department. To inform the departmental manager / responsible consultant of staff failing to meet the required standard of performance, and taking appropriate action where required. To counsel staff in relation to personnel and professional matters. This job description will be subject to discussion and periodic review and may subsequently be changed by mutual agreement. 

 On completion of training this job description will be reviewed and changed to reflect the role of independent nurse Hysteroscopist .

Worcestershire Acute Hospitals NHS Trust

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