Xerox is a global leader in workplace solutions, providing digital print technology, document management, and IT services to businesses of all sizes. Their mission is to continually drive innovation, simplifying work processes, and improving productivity through advanced solutions like AI, robotics, and IoT. Xerox aims to empower organizations by transforming how they communicate, connect, and work, helping them achieve efficiency and success in the digital era.

Consulting

Xerox

You must be bilingual, customer-focused, tech-savvy, and able to multi-task. Strong problem-solving, negotiation skills, and understanding of contracts are essential. Excellent communication is key.

You will manage customer inquiries, analyze issues for solutions, process billing adjustments, collaborate with departments, escalate unresolved issues, ensure a positive customer experience, and support process improvements.

Customer Relations

North York

<br>About Xerox Holdings Corporation<br><br>For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.<br><br>Position Concept<br><br>An exciting opportunity to join a team of Customer Relations Specialists (CRS) whose primary task is to assist Xerox customers with their inquiries. The CRS takes ownership of customer enquiries / complaints and uses a closed loop process entailing researching, connecting with the appropriate business groups, and driving timely resolution for the customer. The successful candidate will also operate within the guidelines of Xerox Policies and Procedures.<br><br>Essential Functions<br><br>Ability to multi-task in a fast-paced environment with minimal supervision and a high level of customer interface. Must understand contract documents and terms of obligations. Evaluate if credit or debits need to be issued and rationalize payment plans with customers. Ability to identify root cause and implement process improvement procedures to eliminate. Working knowledge of customers overall business accounts. Customer visits as necessary. Owner of customer file end to end for resolution. Ability to recommend alternatives for problem resolution. Self-directed position may determine methods and procedures on new assignments and provide guidance to new hires. Analysis of situations or data requires an in-depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results. Product knowledge to understand customer objectives. Ability to explain machine performance and invoices in detail. Understand price plans for service.<br><br>Skills:<br><br>Fully Competent in all aspects of assignment Ability to help peers Negotiating skills<br><br>Education and Experience:<br><br>Minimum: High School, plus PC and typing experience. Technical experience. 6 months Preferred: Community College Diploma/University Degree or equivalent experience.<br><br>Roles & Responsibilities<br><br><br> * Effectively manage and take ownership of customer inquiries (phone, email, online via xerox.ca) through to resolution<br> * Research and analyze customer issues and recommend solutions within empowerment guidelines<br> * Process billing adjustments with a high level of accuracy<br> * Effectively interface with other internal departments as required<br> * Escalate issues to resolve inquiries within pre-defined service levels<br> * Ensure excellent customer experience<br> * Participate in process improvement initiatives<br>   <br>   <br><br>Skills & Qualifications<br><br><br> * Bilingual (French and English)<br> * College / University degree or business equivalent<br> * Extremely customer-focused<br> * Strong team player<br> * Excellent telephone, organizational, and problem-solving skills<br> * Ability to work quickly in high pressure situations<br> * Superior interpersonal and communication skills<br> * Ability to multi-task with keen attention to detail<br> * Superior computer skills and technical proficiency

About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.Position ConceptAn exciting opportunity to join a team of Customer Relations Specialists (CRS) whose primary task is to assist Xerox customers with their inquiries. The CRS takes ownership of customer enquiries / complaints and uses a closed loop process entailing researching, connecting with the appropriate business groups, and driving timely resolution for the customer. The successful candidate will also operate within the guidelines of Xerox Policies and Procedures.Essential FunctionsAbility to multi-task in a fast-paced environment with minimal supervision and a high level of customer interface. Must understand contract documents and terms of obligations. Evaluate if credit or debits need to be issued and rationalize payment plans with customers. Ability to identify root cause and implement process improvement procedures to eliminate. Working knowledge of customers overall business accounts. Customer visits as necessary. Owner of customer file end to end for resolution. Ability to recommend alternatives for problem resolution. Self-directed position may determine methods and procedures on new assignments and provide guidance to new hires. Analysis of situations or data requires an in-depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results. Product knowledge to understand customer objectives. Ability to explain machine performance and invoices in detail. Understand price plans for service.Skills:Fully Competent in all aspects of assignment Ability to help peers Negotiating skillsEducation and Experience:Minimum: High School, plus PC and typing experience. Technical experience. 6 months Preferred: Community College Diploma/University Degree or equivalent experience.Roles & Responsibilities * Effectively manage and take ownership of customer inquiries (phone, email, online via xerox.ca) through to resolution * Research and analyze customer issues and recommend solutions within empowerment guidelines * Process billing adjustments with a high level of accuracy * Effectively interface with other internal departments as required * Escalate issues to resolve inquiries within pre-defined service levels * Ensure excellent customer experience * Participate in process improvement initiatives      Skills & Qualifications * Bilingual (French and English) * College / University degree or business equivalent * Extremely customer-focused * Strong team player * Excellent telephone, organizational, and problem-solving skills * Ability to work quickly in high pressure situations * Superior interpersonal and communication skills * Ability to multi-task with keen attention to detail * Superior computer skills and technical proficiency

Customer Relations Specialist - Xerox

&lt;br&gt;&lt;strong&gt;About Xerox Holdings Corporation&lt;br&gt;&lt;br&gt;&lt;/strong&gt;For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Position Concept&lt;br&gt;&lt;br&gt;&lt;/strong&gt;An exciting opportunity to join a team of Customer Relations Specialists (CRS) whose primary task is to assist Xerox customers with their inquiries. The CRS takes ownership of customer enquiries / complaints and uses a closed loop process entailing researching, connecting with the appropriate business groups, and driving timely resolution for the customer. The successful candidate will also operate within the guidelines of Xerox Policies and Procedures.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Essential Functions&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Ability to multi-task in a fast-paced environment with minimal supervision and a high level of customer interface. Must understand contract documents and terms of obligations. Evaluate if credit or debits need to be issued and rationalize payment plans with customers. Ability to identify root cause and implement process improvement procedures to eliminate. Working knowledge of customers overall business accounts. Customer visits as necessary. Owner of customer file end to end for resolution. Ability to recommend alternatives for problem resolution. Self-directed position may determine methods and procedures on new assignments and provide guidance to new hires. Analysis of situations or data requires an in-depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results. Product knowledge to understand customer objectives. Ability to explain machine performance and invoices in detail. Understand price plans for service.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Skills: &lt;br&gt;&lt;br&gt;&lt;/strong&gt;Fully Competent in all aspects of assignment Ability to help peers Negotiating skills&lt;br&gt;&lt;br&gt;&lt;strong&gt;Education and Experience: &lt;br&gt;&lt;br&gt;&lt;/strong&gt;Minimum: High School, plus PC and typing experience. Technical experience. 6 months Preferred: Community College Diploma/University Degree or equivalent experience.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Roles &amp;amp; Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Effectively manage and take ownership of customer inquiries (phone, email, online via xerox.ca) through to resolution&lt;/li&gt;&lt;li&gt;Research and analyze customer issues and recommend solutions within empowerment guidelines&lt;/li&gt;&lt;li&gt;Process billing adjustments with a high level of accuracy &lt;/li&gt;&lt;li&gt;Effectively interface with other internal departments as required&lt;/li&gt;&lt;li&gt;Escalate issues to resolve inquiries within pre-defined service levels&lt;/li&gt;&lt;li&gt;Ensure excellent customer experience &lt;/li&gt;&lt;li&gt;Participate in process improvement initiatives&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Skills &amp;amp; Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Bilingual (French and English)&lt;/li&gt;&lt;li&gt;College / University degree or business equivalent&lt;/li&gt;&lt;li&gt;Extremely customer-focused&lt;/li&gt;&lt;li&gt;Strong team player&lt;/li&gt;&lt;li&gt;Excellent telephone, organizational, and problem-solving skills&lt;/li&gt;&lt;li&gt;Ability to work quickly in high pressure situations&lt;/li&gt;&lt;li&gt;Superior interpersonal and communication skills&lt;/li&gt;&lt;li&gt;Ability to multi-task with keen attention to detail&lt;/li&gt;&lt;li&gt;Superior computer skills and technical proficiency&lt;/li&gt;&lt;/ul&gt;

Customer Relations Specialist

United Arab Emirates

Canada

United States

Portugal

Netherlands

Ireland

Philippines

Italy

Spain

India

You must have a proven track record in servicing devices, experience with Freeflow/EFI, strong communication, negotiation skills, organizational abilities, and a clean driving license.

You will install and maintain Xerox Production equipment at customer sites, support print controllers, and collaborate with PSG teams to meet service performance targets. Travel may be required.

Engineering

IT & Cybersecurity

Dublin

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          <p>The role will involve installing and ongoing maintenance of Xerox Production equipment at customer sites in order to meet customer requirements and SLA targets. This includes installation and support of related front ends, e.g. Freeflow and EFI print controllers (and associated software). The person will strive to achieve a targeted level of service performance across the given product range working within the PSG engineer teams working in Ireland. this role may involve travel for training and work purposes.</p>
          <p><b>Education and Experience</b><b><i>:</i></b></p>
          <div>
           <b>Preferable</b>
          </div>
          <ul>
           <li>A successful proven track record and experience servicing Colour or Mono equipment</li>
          </ul>
          <ul>
           <li>Experience of Freeflow and /or EFI controllers, and software support on associated software</li>
          </ul>
          <ul>
           <li>Proven experience in dealing with customers at all levels within different sectors</li>
          </ul>
          <ul>
           <li>Experience of servicing electronic or mechanical devices</li>
          </ul>
          <ul>
           <li>Candidates must have the ability to interact well at all levels within Xerox.</li>
          </ul>
          <ul>
           <li>To effectively manage Xerox Assets e.g. cost of spares to achieve Xerox Company Goals.</li>
          </ul>
          <ul>
           <li>To apply Quality principles and tools to problem solving and process improvement to achieve job role objectives.</li>
          </ul>
          <ul>
           <li>Excellent verbal and written communication skills and effective listening skills are essential. Effective negotiation skills with the ability to handle difficult customer situations</li>
          </ul>
          <p><br></p>
          <div>
           <b>Desirable</b>
          </div>
          <ul>
           <li>High level of organisational skills</li>
          </ul>
          <ul>
           <li>Flexible and able to cope under pressure</li>
          </ul>
          <ul>
           <li>Ability to work on own initiative</li>
          </ul>
          <ul>
           <li>Experience on light production devices</li>
          </ul><br>
          <p></p>
          <p></p>
          <p><b>Competencies: </b></p>
          <ul>
           <li>A self-starter highly motivated with a continuous improvement focus.</li>
          </ul>
          <ul>
           <li>A fast learner, open to new ideas and an ability to engage fully with all business operations.</li>
          </ul>
          <ul>
           <li>Ability to work on own initiative and to deadlines.</li>
          </ul>
          <ul>
           <li>Ability and desire to work cooperatively with others on a team.</li>
          </ul>
          <ul>
           <li>Ability to use and function email and service systems.</li>
          </ul>
          <p><br></p>
          <ul>
           <li>Must have a clean Full driving licence.</li>
          </ul>
         </div>
        </div>
       </div>
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     </div>
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          The role will involve installing and ongoing maintenance of Xerox Production equipment at customer sites in order to meet customer requirements and SLA targets. This includes installation and support of related front ends, e.g. Freeflow and EFI print controllers (and associated software). The person will strive to achieve a targeted level of service performance across the given product range working within the PSG engineer teams working in Ireland. this role may involve travel for training and work purposes.
          Education and Experience:
          
           Preferable
          
          
           A successful proven track record and experience servicing Colour or Mono equipment
          
          
           Experience of Freeflow and /or EFI controllers, and software support on associated software
          
          
           Proven experience in dealing with customers at all levels within different sectors
          
          
           Experience of servicing electronic or mechanical devices
          
          
           Candidates must have the ability to interact well at all levels within Xerox.
          
          
           To effectively manage Xerox Assets e.g. cost of spares to achieve Xerox Company Goals.
          
          
           To apply Quality principles and tools to problem solving and process improvement to achieve job role objectives.
          
          
           Excellent verbal and written communication skills and effective listening skills are essential. Effective negotiation skills with the ability to handle difficult customer situations
          
          
          
           Desirable
          
          
           High level of organisational skills
          
          
           Flexible and able to cope under pressure
          
          
           Ability to work on own initiative
          
          
           Experience on light production devices
          
          
          
          Competencies: 
          
           A self-starter highly motivated with a continuous improvement focus.
          
          
           A fast learner, open to new ideas and an ability to engage fully with all business operations.
          
          
           Ability to work on own initiative and to deadlines.
          
          
           Ability and desire to work cooperatively with others on a team.
          
          
           Ability to use and function email and service systems.
          
          
          
           Must have a clean Full driving licence.
          
         
        
       
      
     
    
   
  
 



Xerox

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