Medium

Zapp is building the future of convenience with a full stack approach to on-demand essential items, 24/7, delivered in minutes.

Customer obsession is at the heart of everything we do, and from founders to riders we are relentlessly focused on delighting our customers.

We are backed by the worlds leading investors and our team has scale-up and exit experience at companies such as Amazon, Jumia, Deliveroo, Tesco, Stuart and Just Eat.

If you’re ready to help build the world’s most customer-focused company, get in touch.

Retail & Consumer Goods

Zapp

You must have UI/UX design experience, a strong portfolio, Figma skills, collaboration with engineers, user research ability, and a grasp of user-centered design principles.

You will conduct user research, design interfaces, resolve workflow issues, collaborate with engineers, use Figma for prototypes, establish design processes, and visit sites to observe real-world usage.

London

Contract UX Designer Vauxhall, London (onsite) Zapp is currently looking for a Contract UX Designer, to join us on a part-time basis (3 days per week) for a 6 month period. Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.    What You'll Do  * Conduct user research with internal teams (warehouse, CX, Supply Chain, Category Managers) to understand needs and workflows.  * Design efficient interfaces for key systems (Supplier, Inventory, Rider Dispatch, Warehouse Management), focusing on core workflows like picking, packing, and dispatching across different environments (handhelds, desktops).  * Identify and resolve workflow friction to improve speed and usability while ensuring data accuracy.  * Use Figma for wireframes, mockups, and prototypes.  * Contribute to and standardize a component library. * Collaborate frequently with engineers on design implementation and iteration.  * Experiment with AI tools to accelerate design and handoff.  * Help establish design processes and documentation standards for the team.  * Communicate design concepts and research findings effectively.  * Visit our Distribution Center and Fulfillment Centers to understand how your designs behave in the real world. What You'll Bring * Proven UI/UX Designer experience, preferably with internal tools or operational systems (logistics, supply chain, e-commerce ops experience is a plus).  * Portfolio showcasing design process and problem-solving.  * Proficiency in Figma (mockups, components, prototyping).  * Experience collaborating closely with engineers.  * Interest in exploring AI tools for design workflows.  * Ability to conduct user research and translate findings into design.  * Excellent communication, collaboration, and problem-solving skills.  * Understanding of user-centered design principles.

Contract UX DesignerVauxhall, London (onsite)Zapp is currently looking for a Contract UX Designer, to join us on a part-time basis (3 days per week) for a 6 month period.Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.   What You'll Do  * Conduct user research with internal teams (warehouse, CX, Supply Chain, Category Managers) to understand needs and workflows.  * Design efficient interfaces for key systems (Supplier, Inventory, Rider Dispatch, Warehouse Management), focusing on core workflows like picking, packing, and dispatching across different environments (handhelds, desktops).  * Identify and resolve workflow friction to improve speed and usability while ensuring data accuracy.  * Use Figma for wireframes, mockups, and prototypes.  * Contribute to and standardize a component library. * Collaborate frequently with engineers on design implementation and iteration.  * Experiment with AI tools to accelerate design and handoff.  * Help establish design processes and documentation standards for the team.  * Communicate design concepts and research findings effectively.  * Visit our Distribution Center and Fulfillment Centers to understand how your designs behave in the real world.      What You'll Bring    * Proven UI/UX Designer experience, preferably with internal tools or operational systems (logistics, supply chain, e-commerce ops experience is a plus).  * Portfolio showcasing design process and problem-solving.  * Proficiency in Figma (mockups, components, prototyping).  * Experience collaborating closely with engineers.  * Interest in exploring AI tools for design workflows.  * Ability to conduct user research and translate findings into design.  * Excellent communication, collaboration, and problem-solving skills.  * Understanding of user-centered design principles.

Contract UX Designer (part-time) - Zapp

&lt;p&gt;&lt;strong&gt;Contract UX Designer&lt;br&gt;Vauxhall, London (onsite)&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;Zapp is currently looking for a Contract UX Designer, to join us on a part-time basis (3 days per week) for a 6 month period.&lt;/p&gt;&lt;p&gt;Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.&lt;strong&gt;&amp;nbsp; &amp;nbsp;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;What You'll Do&lt;/strong&gt;&amp;nbsp;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Conduct user research with internal teams (warehouse, CX, Supply Chain, Category Managers) to understand needs and workflows.&amp;nbsp;&lt;/li&gt;&lt;li&gt;Design efficient interfaces for key systems (Supplier, Inventory, Rider Dispatch, Warehouse Management), focusing on core workflows like picking, packing, and dispatching across different environments (handhelds, desktops).&amp;nbsp;&lt;/li&gt;&lt;li&gt;Identify and resolve workflow friction to improve speed and usability while ensuring data accuracy.&amp;nbsp;&lt;/li&gt;&lt;li&gt;Use Figma for wireframes, mockups, and prototypes.&amp;nbsp;&lt;/li&gt;&lt;li&gt;Contribute to and standardize a component library.&lt;/li&gt;&lt;li&gt;Collaborate frequently with engineers on design implementation and iteration.&amp;nbsp;&lt;/li&gt;&lt;li&gt;Experiment with AI tools to accelerate design and handoff.&amp;nbsp;&lt;/li&gt;&lt;li&gt;Help establish design processes and documentation standards for the team.&amp;nbsp;&lt;/li&gt;&lt;li&gt;Communicate design concepts and research findings effectively.&amp;nbsp;&lt;/li&gt;&lt;li&gt;Visit our Distribution Center and Fulfillment Centers to understand how your designs behave in the real world.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You'll Bring&lt;br&gt;&lt;/strong&gt;&lt;/li&gt;&lt;/ul&gt;&lt;ul&gt;&lt;li&gt;Proven UI/UX Designer experience, preferably with internal tools or operational systems (logistics, supply chain, e-commerce ops experience is a plus).&amp;nbsp;&lt;/li&gt;&lt;li&gt;Portfolio showcasing design process and problem-solving.&amp;nbsp;&lt;/li&gt;&lt;li&gt;Proficiency in Figma (mockups, components, prototyping).&amp;nbsp;&lt;/li&gt;&lt;li&gt;Experience collaborating closely with engineers.&amp;nbsp;&lt;/li&gt;&lt;li&gt;Interest in exploring AI tools for design workflows.&amp;nbsp;&lt;/li&gt;&lt;li&gt;Ability to conduct user research and translate findings into design.&amp;nbsp;&lt;/li&gt;&lt;li&gt;Excellent communication, collaboration, and problem-solving skills.&amp;nbsp;&lt;/li&gt;&lt;li&gt;Understanding of user-centered design principles.&lt;/li&gt;&lt;/ul&gt;

Contract UX Designer (part-time)

You need 7+ years in strategy or growth roles, strong leadership skills, business acumen, excellent communication, and emotional intelligence to excel in ambiguity and drive change.

You will drive strategic initiatives, collaborate with senior leaders, manage high-stakes projects, enhance operational efficiency, engage with stakeholders, and support the Founder on special projects.

Consulting

Business, Operations & Strategy

Director, Founder's Office Vauxhall, London On-Site, Full-Time As a Director, Founder’s Office, you will serve as a strategic partner to the Founder and Executive Leadership Team, driving critical business initiatives and ensuring effective execution of the company’s most high-impact priorities. This role requires exceptional leadership, a sharp strategic mindset, and the ability to influence and collaborate across all levels of the organisation. You will own the orchestration of cross-functional efforts, manage complex projects, and act as a trusted advisor to the Founder on key decisions. Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes. Key Responsibilities and Expectations: Strategic Leadership & Execution: Translate the Founder’s vision into enterprise-wide strategic initiatives. Lead the planning and implementation of key company priorities, ensuring alignment, execution, and measurable outcomes. Executive Collaboration & Influence: Partner directly with senior leaders across departments (Product, Operations, Marketing, Finance, Commercial) to drive cross-functional alignment, resolve roadblocks, and influence organisational direction. Project Portfolio Management: Own and oversee a portfolio of high-stakes initiatives from concept to delivery. Provide executive-level reporting, risk mitigation strategies, and post-mortem analysis to ensure continuous improvement. Operational Effectiveness: Identify and address structural inefficiencies and systemic issues. Lead efforts to scale operations through process optimisation, data-led decision-making, and organisational design enhancements. Investor, Board & Stakeholder Engagement: Craft and manage compelling, data-backed materials for board meetings, investor updates, and strategic leadership reviews. Act as a liaison between the Founder and external stakeholders where required. Special Projects & Founder Enablement: Act as a thought partner and operational enabler to the Founder. Step into a leadership role on ad-hoc initiatives that are critical to business growth or transformation. Core Competencies and Skills * 7+ years of experience in strategy, consulting, investment banking, VC/PE, or senior roles within high-growth start-ups or scale-ups. * Proven ability to lead cross-functional teams and influence C-level stakeholders. * Strong business acumen with a deep understanding of scaling operations, strategy formulation, and change management. * Exceptional communication and executive presence, with the ability to simplify complexity and drive consensus. * A proactive, outcome-oriented leader who thrives in ambiguity and navigates change with resilience. * High emotional intelligence, integrity, and sound judgment.

Director, Founder's OfficeVauxhall, LondonOn-Site, Full-TimeAs a Director, Founder’s Office, you will serve as a strategic partner to the Founder and Executive Leadership Team, driving critical business initiatives and ensuring effective execution of the company’s most high-impact priorities. This role requires exceptional leadership, a sharp strategic mindset, and the ability to influence and collaborate across all levels of the organisation. You will own the orchestration of cross-functional efforts, manage complex projects, and act as a trusted advisor to the Founder on key decisions.Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.Key Responsibilities and Expectations:Strategic Leadership & Execution: Translate the Founder’s vision into enterprise-wide strategic initiatives. Lead the planning and implementation of key company priorities, ensuring alignment, execution, and measurable outcomes.Executive Collaboration & Influence: Partner directly with senior leaders across departments (Product, Operations, Marketing, Finance, Commercial) to drive cross-functional alignment, resolve roadblocks, and influence organisational direction.Project Portfolio Management: Own and oversee a portfolio of high-stakes initiatives from concept to delivery. Provide executive-level reporting, risk mitigation strategies, and post-mortem analysis to ensure continuous improvement.Operational Effectiveness: Identify and address structural inefficiencies and systemic issues. Lead efforts to scale operations through process optimisation, data-led decision-making, and organisational design enhancements.Investor, Board & Stakeholder Engagement: Craft and manage compelling, data-backed materials for board meetings, investor updates, and strategic leadership reviews. Act as a liaison between the Founder and external stakeholders where required.Special Projects & Founder Enablement: Act as a thought partner and operational enabler to the Founder. Step into a leadership role on ad-hoc initiatives that are critical to business growth or transformation.Core Competencies and Skills * 7+ years of experience in strategy, consulting, investment banking, VC/PE, or senior roles within high-growth start-ups or scale-ups. * Proven ability to lead cross-functional teams and influence C-level stakeholders. * Strong business acumen with a deep understanding of scaling operations, strategy formulation, and change management. * Exceptional communication and executive presence, with the ability to simplify complexity and drive consensus. * A proactive, outcome-oriented leader who thrives in ambiguity and navigates change with resilience. * High emotional intelligence, integrity, and sound judgment.

Director, Founder's Office - Zapp

&lt;p&gt;&lt;strong&gt;Director, Founder's Office&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Vauxhall, London&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;On-Site, Full-Time&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;As a Director, Founder’s Office, you will serve as a strategic partner to the Founder and Executive Leadership Team, driving critical business initiatives and ensuring effective execution of the company’s most high-impact priorities. This role requires exceptional leadership, a sharp strategic mindset, and the ability to influence and collaborate across all levels of the organisation. You will own the orchestration of cross-functional efforts, manage complex projects, and act as a trusted advisor to the Founder on key decisions.&lt;/p&gt;&lt;p&gt;Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Key Responsibilities and Expectations:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Strategic Leadership &amp;amp; Execution: &lt;/strong&gt;Translate the Founder’s vision into enterprise-wide strategic initiatives. Lead the planning and implementation of key company priorities, ensuring alignment, execution, and measurable outcomes.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Executive Collaboration &amp;amp; Influence: &lt;/strong&gt;Partner directly with senior leaders across departments (Product, Operations, Marketing, Finance, Commercial) to drive cross-functional alignment, resolve roadblocks, and influence organisational direction.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Project Portfolio Management: &lt;/strong&gt;Own and oversee a portfolio of high-stakes initiatives from concept to delivery. Provide executive-level reporting, risk mitigation strategies, and post-mortem analysis to ensure continuous improvement.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Operational Effectiveness: &lt;/strong&gt;Identify and address structural inefficiencies and systemic issues. Lead efforts to scale operations through process optimisation, data-led decision-making, and organisational design enhancements.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Investor, Board &amp;amp; Stakeholder Engagement: &lt;/strong&gt;Craft and manage compelling, data-backed materials for board meetings, investor updates, and strategic leadership reviews. Act as a liaison between the Founder and external stakeholders where required.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Special Projects &amp;amp; Founder Enablement: &lt;/strong&gt;Act as a thought partner and operational enabler to the Founder. Step into a leadership role on ad-hoc initiatives that are critical to business growth or transformation.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;strong&gt;Core Competencies and Skills&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;7+ years of experience in strategy, consulting, investment banking, VC/PE, or senior roles within high-growth start-ups or scale-ups.&lt;/li&gt;&lt;li&gt;Proven ability to lead cross-functional teams and influence C-level stakeholders.&lt;/li&gt;&lt;li&gt;Strong business acumen with a deep understanding of scaling operations, strategy formulation, and change management.&lt;/li&gt;&lt;li&gt;Exceptional communication and executive presence, with the ability to simplify complexity and drive consensus.&lt;/li&gt;&lt;li&gt;A proactive, outcome-oriented leader who thrives in ambiguity and navigates change with resilience.&lt;/li&gt;&lt;li&gt;High emotional intelligence, integrity, and sound judgment.&lt;/li&gt;&lt;/ul&gt;

Zapp

Mission