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Zapp is building the future of convenience with a full stack approach to on-demand essential items, 24/7, delivered in minutes.

Customer obsession is at the heart of everything we do, and from founders to riders we are relentlessly focused on delighting our customers.

We are backed by the worlds leading investors and our team has scale-up and exit experience at companies such as Amazon, Jumia, Deliveroo, Tesco, Stuart and Just Eat.

If you’re ready to help build the world’s most customer-focused company, get in touch.

Retail & Consumer Goods

Zapp

You need 7+ years of retail leadership experience, strong strategic thinking, customer obsession, e-Commerce proficiency, and excellent analytical skills to lead category management in a premium retail environment. Fly high and dive deep mentality required.

You will lead teams in strategic product selection, maintain luxury merchandising, source exclusive products, analyse performance metrics, and collaborate on commercial initiatives.

Business, Operations & Strategy

London

<ul><li>We are seeking a visionary Director of Retail to lead our commercial strategy and day-to-day category management, ensuring our platform continues to set the standard in luxury and premium convenience retail.&nbsp;</li><li>As the Director of Retail, you will be at the helm of our category management, buying, and merchandising teams. Your primary responsibility will be to develop and implement strategies that ensure our platform features the most relevant and sought-after products. You will oversee partnership opportunities, manage the merchandising strategy, and ensure all content meets our high standards. Your leadership will be crucial in keeping our product offerings ahead of key trends and maintaining our premium positioning.</li><li>Zapp is London’s leading digital-first, premium convenience retailer and we are relentlessly focused on growing and developing the best-in-class premium convenience proposition for our customers.</li></ul>

We are seeking a visionary Director of Retail to lead our commercial strategy and day-to-day category management, ensuring our platform continues to set the standard in luxury and premium convenience retail. As the Director of Retail, you will be at the helm of our category management, buying, and merchandising teams. Your primary responsibility will be to develop and implement strategies that ensure our platform features the most relevant and sought-after products. You will oversee partnership opportunities, manage the merchandising strategy, and ensure all content meets our high standards. Your leadership will be crucial in keeping our product offerings ahead of key trends and maintaining our premium positioning.Zapp is London’s leading digital-first, premium convenience retailer and we are relentlessly focused on growing and developing the best-in-class premium convenience proposition for our customers.

Director, Retail (Category Management) - Zapp

Director, Retail (Category Management)

You must have a track record of successful merchandising strategies, a passion for customer experience, excellent organizational and analytical skills, and a strategic hands-on mindset.

You will create and manage product content, develop merchandising strategies, collaborate with cross-functional teams, analyse sales data and market trends, optimize catalog offerings, set competitive pricing, and drive revenue and margin growth.

Marketing

<ul><li>We are seeking a dynamic Associate Merchandiser to join our merchandising team. You will enhance our product range, ensuring our platform remains the go-to destination for luxury convenience retail.</li><li>You will be someone who is excited about understanding customer needs, trends and the retail environment with a commercial mindset. You will have an impeccable attention to detail, creative vision, be data-driven and have exceptional communication skills. Ultimately you will have a direct impact on increasing sales and profitability of the business to drive sustainable growth.</li><li>Zapp is London’s leading digital-first, premium convenience retailer and we are relentlessly focused on growing and developing the best-in-class premium convenience proposition for our customers</li></ul>

We are seeking a dynamic Associate Merchandiser to join our merchandising team. You will enhance our product range, ensuring our platform remains the go-to destination for luxury convenience retail.You will be someone who is excited about understanding customer needs, trends and the retail environment with a commercial mindset. You will have an impeccable attention to detail, creative vision, be data-driven and have exceptional communication skills. Ultimately you will have a direct impact on increasing sales and profitability of the business to drive sustainable growth.Zapp is London’s leading digital-first, premium convenience retailer and we are relentlessly focused on growing and developing the best-in-class premium convenience proposition for our customers

Associate, Merchandising (e-Commerce) - Zapp

Associate, Merchandising (e-Commerce)

You need a Bachelor's degree in a related field, 4-5 years experience in retail supply chain, solid numerical skills, and excellent communication and negotiation abilities. Familiarity with supply chain software is a plus.

You will strategize, monitor supplier performance, forecast demand, manage inventory, ensure product quality, plan promotions, maintain compliance, drive process improvements, and create contingency plans in the Non-Perishable category supply chain.

Bachelors

Logistics

<ul><li>Zapp is London’s leading digital-first, premium convenience retailer and we are relentlessly focused on growing and developing the best-in-class premium convenience proposition for our customers.</li></ul>

Zapp is London’s leading digital-first, premium convenience retailer and we are relentlessly focused on growing and developing the best-in-class premium convenience proposition for our customers.

Supply Chain Manager, Retail Category - Zapp

Supply Chain Manager, Retail Category

You need 4+ yrs experience in S&OP, demand forecasting, and supply chain, a relevant degree, strong analytical skills, excellent communication, and deep understanding of online grocery sector dynamics. SQL/Python skills a plus.

You will analyze data, market trends, & customer behavior to forecast demand, maintaining inventory levels & minimizing supply chain risks for online grocery & retail operations. Lead S&OP meetings & drive continuous process improvements.

Sales & Business Development

<ul><li>Zapp is London’s leading digital-first, premium convenience retailer and we are relentlessly focused on growing and developing the best-in-class premium convenience proposition for our customers.&nbsp;</li></ul>

Zapp is London’s leading digital-first, premium convenience retailer and we are relentlessly focused on growing and developing the best-in-class premium convenience proposition for our customers. 

Manager, Sales & Operations Planning (S&OP) - Zapp

Manager, Sales & Operations Planning (S&OP)

You need 5+ years hands-on data science experience, 3+ years in leadership, expertise in ML, statistical analysis, Python/R, and excellent communication skills.

You will lead a team, develop data solutions, ensure data governance, collaborate with cross-functional teams, and drive key initiatives like supply chain optimization and recommendation engine development.

Data

<ul><li>As the Director of Data Science, you will shape Zapp's data strategy, driving actionable insights from our vast and diverse datasets.&nbsp;</li><li>You will build and lead a team of talented data scientists, working closely with cross-functional teams to develop and implement data-driven solutions that contribute to the company's overall success.</li></ul>

As the Director of Data Science, you will shape Zapp's data strategy, driving actionable insights from our vast and diverse datasets. You will build and lead a team of talented data scientists, working closely with cross-functional teams to develop and implement data-driven solutions that contribute to the company's overall success.

Zapp

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