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2025 Summer MBA Intern, Customer Support

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Waymo

2mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Business, Operations & Strategy
  • Phoenix

AI generated summary

  • You must be enrolled in an MBA program focused on tech or ops, have relevant experience in customer success or strategy, and familiarity with the automotive or AV industry.
  • You will lead projects in Customer Support, identify process improvements, analyze data for decision-making, prepare presentations, and collaborate with various teams across the organization.

Requirements

  • Enrollment in a MBA program focused on technology, operations, analytics, or a related field
  • Ability to work both independently and cross-functionally manage stakeholders
  • Experience working in Customer Success, Operations, Strategy, or similar roles in tech, management consulting, etc.
  • Experience in the automotive or AV industry / transforming the mobility landscape

Responsibilities

  • Lead or co-lead strategy and operations projects solving problems or building capability within our Customer Support organization
  • Identify and implement process improvement opportunities to drive cost savings and quality assurance
  • Analyze and model data sets to improve Waymo Operations decision-making
  • Prepare presentations and reports on working programs
  • Work with partners across Waymo including Product, Finance, Partnerships, and others

FAQs

Is this internship position remote?

No, this is a hybrid onsite internship position.

What is the expected salary for this internship?

The expected base salary range for this full-time internship position is $55.29 USD per hour.

What qualifications are required for this internship?

You must be enrolled in an MBA program focused on technology, operations, analytics, or a related field.

What type of experience is preferred for applicants?

Preferred experience includes working in Customer Success, Operations, Strategy, or similar roles in tech or management consulting, as well as experience in the automotive or AV industry.

What will be the responsibilities of the MBA Operations Intern?

Responsibilities include leading strategy and operations projects, identifying process improvements, analyzing data sets, preparing reports, and collaborating with various teams across Waymo.

Are interns eligible for additional benefits?

Yes, Waymo interns are also eligible to participate in the discretionary annual bonus program, equity incentive plan, and generous company benefits program, subject to eligibility requirements.

What locations are available for the internship?

The internship is available in Phoenix, Arizona, Mountain View, California, and San Francisco, California.

When will the internships start?

The internships are for the summer of 2025.

How can I apply for this internship?

You can submit your resume as applications are accepted on a rolling basis until the role is filled.

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Waymo

Waymo is an autonomous driving technology company creating a new way forward in mobility.

Technology
Industry
1001-5000
Employees
2009
Founded Year

Mission & Purpose

Waymo is an autonomous driving technology company with a mission to make it safe and easy for people and things to move around. With the Waymo Driver, we can improve the world’s mobility while saving thousands of lives. Waymo reaches out to candidates from official channels only (e.g. directly from @waymo.com email addresses, or through our recruiters or sourcers who are noted as such on LinkedIn). We do not contact candidates about career opportunities through instant messaging apps like Telegram, email addresses from domains other than waymo.com (such as Gmail addresses), direct messages on Twitter, Facebook, and Instagram, or text messages. Visit waymo.com to check out our official job listings.

Culture & Values

  • Our customers are at the heart of everything we do

    We put our customers’ needs first in the products and experiences we create, so that we can help transform their lives.

  • Safety is our foundation

    We follow rigorous engineering development and test practices, analyzing and applying industry safety standards where appropriate, and continuously improving existing and developing new safety methods.

  • We pioneer

    We challenge conventions and past assumptions to create a future where the Waymo Driver transforms global mobility.

  • Act with thoughtful urgency

    We set and land ambitious plans without compromising safety and make the best decisions based on the information available, valuing critical thinking and collaboration.

  • Respect each other

    We act with humility and treat others with respect regardless of tenure or title, and we assume positive intent of our colleagues to bring forth ideas and act in Waymo’s best interests.

  • Be responsible owners

    We use company resources thoughtfully, are mindful of sustainability, and make decisions that are in the best interest of Waymo.

  • We’re stronger together

    We recognize that no one can solve the challenges we tackle on their own, so we’re building an inclusive culture where all Waymonauts collaborate and feel valued and engaged.

  • Optionality creates opportunities

    Keeping our options open is inherently valuable, so we approach our work with an open mind and make the best decisions at the right time – not too soon, not too late.

  • Always be learning

    We stay undaunted, curious, and open-minded to reflect and learn from both our successes and failures, and we adapt quickly to new data and information.

  • Celebrate progress

    We recognize that every step matters, so we pause to mark major milestones and celebrate the pioneering achievements that move us forward.

Benefits

  • Competitive total rewards

    We offer generous medical, dental and vision benefits. We also offer competitive base pay and equity packages

  • Compelling Challenges

    We work on cutting-edge technology in a fast-moving and mission-driven environment. our passionate workforce and mission is dedicated to brining our autonomous driving technology to the world