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2nd Shift NOC Technician Intern

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WebstaurantStore

12d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Software Engineering
    IT & Cybersecurity
  • United States
    Remote

AI generated summary

  • You should be pursuing an IT degree, have basic knowledge of network and OS concepts, familiarity with Linux, scripting skills, and strong communication and problem-solving abilities.
  • You will monitor alerts, address security threats, document trends, report network data, troubleshoot with IT teams, resolve client issues, escalate downtime, and facilitate communication between teams.

Requirements

  • Currently pursuing or recently completed a degree in an IT related field
  • IT Certifications that are relevant but not required: CompTIA A+, Network+, Security+, etc.
  • Prior experience is welcome but not required.
  • Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.
  • Basic understanding of Active Directory, Windows OS, Office 365, DNS, DHCP, TCP/IP, and LAN / WAN technologies.
  • Strong knowledge of network infrastructure, network architecture, and how different network components function as parts of a whole.
  • Familiarity with Linux OS.
  • Basic understanding of SQL; fundamental database concepts, querying, stored procedures, ect.
  • Experience with scripting languages such as Python, Bash, PowerShell, etc.
  • Experience with Network and APM monitoring tools (Zabbix, Grafana, New Relic, Elastic, etc.)
  • Sense of urgency and ability to work in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and analytical skills.
  • Drive and initiative, the desire to constantly improve upon skillset and knowledge base.
  • Ability to work independently and as part of a team.

Responsibilities

  • Actively monitor a wide variety of dashboards, alerts, and software to identify issues as they arise.
  • Address active security threats such as phishing emails, critical vulnerabilities, and malware detections in collaboration with the IT Security and Security Operations Center (SOC) teams.
  • Identify and document trends to proactively prevent future problems.
  • Maintain reporting of network data; such as bandwidth usage, hardware utilization and uptime.
  • Work closely with other IT teams (Developers, Systems Administrators, Database, etc.) to establish troubleshooting protocols and solve problems.
  • Act as the first point of contact and resolution for all client network issues.
  • Quickly respond to, and properly escalate downtime events with the appropriate level of urgency.
  • Bridge communication between IT teams and end users while facilitating issue resolution.

FAQs

What is the primary goal of the NOC Technician Intern position?

The primary goal is to actively monitor network resources to prevent or quickly resolve problems within the network and ensure high availability.

What types of issues will the intern be responsible for monitoring?

The intern will monitor a variety of dashboards, alerts, and software to identify issues such as active security threats, bandwidth usage, hardware utilization, and uptime.

What security threats will the intern address?

The intern will address active security threats such as phishing emails, critical vulnerabilities, and malware detections in collaboration with the IT Security and Security Operations Center (SOC) teams.

What kind of communication is expected in this role?

The intern will act as the bridge in communication between IT teams and end users while facilitating issue resolution, requiring effective verbal and written communication skills.

Is prior experience required for this internship?

Prior experience is welcome but not required.

What educational background is preferred for applicants?

Applicants should be currently pursuing or have recently completed a degree in an IT-related field.

What technical skills are required for this role?

Required skills include a basic understanding of Active Directory, Windows OS, Office 365, DNS, DHCP, TCP/IP, and LAN/WAN technologies, as well as strong knowledge of network infrastructure and architecture.

Are there any preferred technical skills for this internship?

Yes, preferred skills include familiarity with Linux OS, basic understanding of SQL, experience with scripting languages (such as Python, Bash, PowerShell), and experience with network and APM monitoring tools (like Zabbix, Grafana, New Relic, Elastic).

What benefits does the company offer?

The benefits include 401(k) matching, an Employee Assistance Program, and company discounts.

Can the intern work from home?

Yes, the intern can work remotely, but there are specific requirements for a reliable and secure internet connection and a distraction-free home office space.

Are there any physical requirements for this intern position?

Yes, the role requires the ability to communicate effectively, use hands for manipulations, and occasionally lift weights up to 50 lbs, as well as perform actions such as bending, squatting, crawling, climbing, and reaching.

Are there any geographic restrictions for applicants?

Yes, applicants must be legal residents of specific states, and H-1B Visa sponsorship is not available; positions are W2 only.

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WebstaurantStore

Our mission: To offer busy foodservice professionals superior service, fast shipping, and the best selection and prices.

Retail & Consumer Goods
Industry
5001-10,000
Employees
2004
Founded Year

Mission & Purpose

Since our start in 2004, WebstaurantStore.com has succeeded in creating and fostering an innovative, easy-to-use website that meets the purchasing needs of foodservice professionals throughout the world. Our warehouses located across the United States mean that we are able to serve both North American and international customers with great speed – many items located in our warehouses are ready to ship within one business day! As one of the largest food service supply companies on the Internet, WebstaurantStore.com has a team of skilled developers, programmers, content writers, technical support staff, purchasers, and warehouse employees working together to ensure we provide our customers the best in price, service, and industry knowledge. Thanks to the hard work and innovative ideas of our employees, WebstaurantStore.com has been repeatedly ranked as one of the fastest growing companies in Pennsylvania.