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Internship

Administrative Support Intern, Interpreter Services (Summer 2024)

🚀 Summer Internship

Charlottesville

AI generated summary

  • You must be a student or recent graduate, computer literate with MS Office skills, strong communication, customer service experience, able to work at least 3 days a week.
  • You will monitor interpreter requests, match with available interpreters, provide customer support, tech assistance, and help evaluate and train new interpreter candidates. Collaborate on projects and maintain accurate records.

Summer Internship

People, HR & AdministrationCharlottesville

Description

  • The Administrative Support Intern is a key contributor to the Interpreter Services team. The Interpreter Services program works to fill the needs of language-minority populations in Charlottesville and Richmond, connecting public and private agencies with IRC’s pool of 70 contract interpreters. In addition, this program serves the global IRC network, including IRC headquarters, with interpretation and translation services.

Requirements

  • Currently pursuing an undergraduate or graduate degree, or recent graduate.
  • Computer literacy in MS Windows and Office Applications and ability to learn new database system quickly.
  • Excellent communication skills with fluency in written and spoken English.
  • Experience working in customer service preferred.
  • Availability to distribute required hours across 3 or more workdays strongly preferred.

Education requirements

Currently Studying
Undergraduate

Area of Responsibilities

People, HR & Administration

Responsibilities

  • Attend a volunteer/intern orientation.
  • Work as a team member to monitor Fluency Internet Interpreter Scheduling System for interpreter requests and match them with available interpreters.
  • Support and correspond with interpreters to assign and reschedule appointments.
  • Provide customer support, including answering emails and phone calls, editing and rescheduling appointments in Fluency, and following up as needed.
  • Monitor occasional voicemail/phone calls and direct urgent calls to Interpreter Services staff for assistance if necessary.
  • Provide tech support for Fluency, Microsoft Office products, and other communication platforms for interpreters and customers.
  • Assist with evaluating and training new interpreter candidates, including administering language exams.
  • Record hours and submit completed timesheet for each month via the IRC’s online Volunteer Dashboard.
  • Work on a variety of ongoing and new projects, including coordinating customer agreements and enhancing operational guidelines, trainings, and structures within this versatile program.

Details

Work type

Part time

Work mode

hybrid

Location

Charlottesville