Administrative Support Intern, Interpreter Services (Summer 2024)

International Rescue Committee

Mar 28

Applications are closed

Internship
Part-time
Summer Internship
People, HR & Administration
Charlottesville

Requirements

Currently pursuing an undergraduate or graduate degree, or recent graduate.
Computer literacy in MS Windows and Office Applications and ability to learn new database system quickly.
Excellent communication skills with fluency in written and spoken English.
Experience working in customer service preferred.
Availability to distribute required hours across 3 or more workdays strongly preferred.

Responsibilities

Attend a volunteer/intern orientation.
Work as a team member to monitor Fluency Internet Interpreter Scheduling System for interpreter requests and match them with available interpreters.
Support and correspond with interpreters to assign and reschedule appointments.
Provide customer support, including answering emails and phone calls, editing and rescheduling appointments in Fluency, and following up as needed.
Monitor occasional voicemail/phone calls and direct urgent calls to Interpreter Services staff for assistance if necessary.
Provide tech support for Fluency, Microsoft Office products, and other communication platforms for interpreters and customers.
Assist with evaluating and training new interpreter candidates, including administering language exams.
Record hours and submit completed timesheet for each month via the IRC’s online Volunteer Dashboard.
Work on a variety of ongoing and new projects, including coordinating customer agreements and enhancing operational guidelines, trainings, and structures within this versatile program.

International Rescue Committee

We respond to the world’s worst humanitarian crises & help people to survive, recover, and gain control of their future.

Non-profit

Industry

5001-10,000

Employees

1933

Founded Year

Mission & Purpose

The International Rescue Committee responds to the world’s worst humanitarian crises and help people to survive, recover, and gain control of their future. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees and displaced people forced to flee from war or disaster. At work today in over 40+ countries and in 29 U.S. cities, the IRC restores safety, dignity and hope to millions who are uprooted and struggling to endure.