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Aftersales Apprentice

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Inchcape

7d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You must be punctual, thrive under pressure, communicate well, work in a team, drive to exceed targets, and have GCSEs in Math, English, and Science (or equivalent).
  • You will engage with customers, handle bookings, complete paperwork, upsell products, manage stock, raise invoices, and collaborate with teams to ensure an excellent customer experience.

Requirements

  • Punctual and being great at timekeeping
  • Ability to work well under pressure
  • Great team player and communication skills
  • Drive to exceed targets
  • GCSE (or equivalent) in Math's, English and Science

Responsibilities

  • Customer service: Arranging bookings and appointments, interacting with customers face-to-face and on the phone. You will need to positively engage our customers during the time their vehicle is with us.
  • Administration: Completing relevant paperwork for customer service and centre records. You’ll also need to prepare invoices and process warranty claims – don’t worry, we’ll train you on all of these!
  • Working in a team: Working with all relevant departments including workshop and management to deliver an amazing customer experience
  • Upselling: Promoting the sale of accessories and service plans – again, we’ll teach you how to do this.
  • Giving advice to customers who are having problems with their vehicles
  • Taking sales orders from customers both face-to-face and over the phone
  • Controlling the stock for vehicle parts and accessories
  • Maintaining an ordered stock room
  • Raising invoices for all the parts that have been sold
  • Working with our internal teams to ensure the right stock is available at the right time

FAQs

What is the salary for the Aftersales Apprentice position?

The salary for the Aftersales Apprentice position is £14,902.61 per annum.

How long is the apprenticeship program?

The apprenticeship program lasts for 16 months.

What qualifications will I receive upon completion of the apprenticeship?

Upon successful completion, you will receive a Level 2 Customer Service Practitioner Standard and BMW specific certifications.

What kind of training will I receive as an apprentice?

Training will be delivered through a combination of virtual classroom remote learning and face-to-face block release weeks at state-of-the-art training centers, supported by a personal mentor in the workplace.

Are there any specific skills or qualifications required for this job?

Yes, we are looking for skills such as punctuality, the ability to work well under pressure, great team player and communication skills, and a drive to exceed targets. A GCSE (or equivalent) in Math, English, and Science is also required.

What does the company provide in terms of employee benefits?

The company offers 33 days’ annual leave (including bank holidays), retail discounts, gym discounts, cash healthcare plans, car discounts, a flexible pension scheme, family-friendly policies, and a wellbeing program, among other benefits.

What opportunities for progression are available after completing the apprenticeship?

Upon completing your apprenticeship, there are excellent earning and progression opportunities available, including the prospect of becoming a fully qualified service advisor.

Do I need prior experience in the automotive industry to apply?

No, you do not need to have prior experience in the automotive industry to apply. We welcome enthusiastic individuals who are willing to learn.

What are the working hours for the Aftersales Apprentice role?

Specific working hours are not mentioned, but the role may involve interacting with customers face-to-face and over the phone during business hours.

Will I have the chance to engage directly with customers?

Yes, as an Aftersales Apprentice, you will be responsible for customer service, arranging bookings, and interacting with customers both face-to-face and on the phone.

Automotive
Industry
10,001+
Employees

Mission & Purpose

Inchcape is the world's leading independent automotive distribution partner. We work with more than 40 of the world's most loved automotive brands to power better mobility, today and in the future. Our 14,500 team members work across 40 country markets in Asia, Australasia and the Pacific; Central and South America; Africa; Europe and the UK.