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AI Customer Experience Intern

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HP

2mo ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    Marketing
  • Spring

AI generated summary

  • You should be pursuing a relevant degree, have strong communication skills, a passion for customer service and AI, and the ability to work independently and analytically with data.
  • You will analyze online shopping experiences, support customer interactions across channels, drive loyalty through AI insights, and collaborate globally to enhance customer experience.

Requirements

  • Currently pursuing a degree in Business, Marketing, Communications, Computer Science, or a related field.
  • Strong communication and interpersonal skills.
  • Passion for customer service, creating positive customer experiences, and interest in AI technologies.
  • Ability to work independently and as part of a team.
  • Analytical mindset with the ability to interpret data and make recommendations.

Responsibilities

  • Enhance Online Shopping Experience: Collaborate with our global e-commerce team to analyze and measure the online shopping experience using AI-powered insights, understanding how our customers find and purchase HP products. Measure and learn about key CX elements including Customer Satisfaction (CSAT), Sentiment, Behavioral Analytics, Conversion Impact, Pain Points, Delighters, and Net Promoter Score (NPS).
  • Support Customer Interactions: Learn about e-commerce support across various channels, including digital, chat, phone, and SMS, and how we leverage AI tools to assist customers with their inquiries and issues efficiently.
  • Drive Customer Loyalty and Personalization: Use customer feedback and AI analytics tools to develop strategies that foster customer loyalty and tailor personalized experiences. Contribute to initiatives that ensure each customer feels valued and understood based on their behavior, preferences, and shopping habits.
  • Collaborate Across Global Teams: Work closely with cross-functional e-commerce teams around the world to ensure a seamless and cohesive customer experience, leveraging AI to enhance collaboration and decision-making.

FAQs

What is the location for the AI Customer Experience Intern position?

The position is located in Houston.

Does this internship offer work authorization sponsorship in the future?

No, this internship is intended for conversion to a full-time role that will not offer work authorization sponsorship in the future.

Are there any specific groups encouraged to apply for this internship?

Yes, candidates who identify with groups historically underrepresented in the technology sector, including but not limited to African American, Latino, Native American, individuals with disabilities, and Veterans, are encouraged to apply.

What is the duration of the internship?

The internship is a 12-week paid summer program.

What are the key responsibilities of the AI Customer Experience Intern?

The key responsibilities include enhancing the online shopping experience, supporting customer interactions, driving customer loyalty and personalization, and collaborating across global teams.

What qualifications are required for this internship?

Candidates should be currently pursuing a degree in Business, Marketing, Communications, Computer Science, or a related field, and possess strong communication skills, a passion for customer service, analytical skills, and the ability to work both independently and as part of a team.

What will interns gain from this experience?

Interns will gain real-world experience, valuable skills in customer experience management and data analysis, mentorship from experienced professionals, and networking opportunities across various departments.

What is the pay range for this internship?

The pay range for this position is $23 to $28 per hour for US candidates, and it varies by work location, job-related knowledge, skills, and experience.

What benefits does HP offer for US interns working at least 20 hours weekly?

Benefits include health, dental, and vision insurance, long-term/short-term disability insurance, an employee assistance program, flexible spending accounts, life insurance, and generous time-off policies.

How many days of paid time off do interns receive?

Interns receive 15 days of paid time off as part of the benefits package.

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HP

Technology
Industry
10,001+
Employees

Mission & Purpose

Our vision is to create a world where innovation drives extraordinary contributions to humanity. This vision guides everything we do, how we do it, and why we do it. Our technology – a product and service portfolio of personal systems, printers, and 3D printing solutions – was created to inspire our vision and we are doing everything in our power across climate action, human rights, and digital equity to make it so. We believe thoughtful ideas can come from anyone, anywhere, at any time. And all it takes is one to change the world.