FAQs
What is the job title for this position?
The job title is Apprentice Aftersales Customer Advisor.
Where is the job located?
The job is located at Wakefield Motorstore.
What are the working hours for this role?
The working hours for this role are full-time at 39 hours per week.
Will I receive training for this position?
Yes, you will receive full training on all 'in-house' and external systems and applications.
Is there support provided during the apprenticeship?
Yes, you will have a mentor to support you in the workplace and a dedicated training and development coach to assist your learning journey.
What benefits are offered to employees?
The benefits include 33 days' annual leave, flexible leave, generous employee discounts, private healthcare, a workplace pension, and more.
Do I need to have prior experience in customer service?
While prior experience is not mandatory, a passion for great customer service and strong communication skills are essential.
What qualifications do I need to apply?
You must have gained GCSEs at grades 4 – 9 in Maths, English, and one other subject (or their accredited equivalent).
Will I interact with customers in this role?
Yes, there will be a lot of customer interaction, as you will be responsible for taking care of customers bringing in their vehicles for service or repair.
Is there an opportunity to obtain a driving license during the apprenticeship?
Yes, help will be provided to achieve your driving license in your second year of training, including free lessons and two attempts at your test.
How will my performance be evaluated?
Your performance will be evaluated through your ability to deliver excellent customer service, your communication skills, and your ability to complete tasks accurately and efficiently.
When should I apply for this position?
It’s best to apply right away to ensure you’re considered for this role, as applications are reviewed as they are received, and the advert may close early if a high volume of applications is received.