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Apprentice Aftersales Customer Advisor

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    IT & Cybersecurity
  • Wakefield

AI generated summary

  • You need GCSEs 4-9 in Maths, English, and one subject, strong communication skills, a passion for customer service, willingness to learn, and the ability to build relationships and use initiative.
  • You will manage workloads, liaise with the workshop, control stock, assist customers, identify and source parts, update customers on vehicle progress, advise on repairs, and prepare reports.

Requirements

  • You must have gained GCSE 4 – 9 in Maths, English and one other subject (or accredited equivalent)
  • Good levels of literacy and numeracy
  • Strong communication skills
  • An interest in developing your digital knowledge and skills
  • A passion for great customer service
  • Willingness to learn and listen to instructions
  • Ability to build good relationships with your team and other departments
  • Ability to ask questions and learn quickly on the job
  • Willing to use your own initiative

Responsibilities

  • Reviewing and forward-planning workloads and checking for accurate and detailed information.
  • Liaising with the workshop to ensure they have their required parts.
  • Receipting, issuing, and controlling stock.
  • Taking care of customers that are bringing in their vehicles for service or repair.
  • Identifying parts required and sourcing parts using parts catalogues and internal systems.
  • Communicating with customers on the progress of their vehicle.
  • Advising of any faults or repairs required and providing clear and accurate solutions.
  • Preparing customer reports and invoices.

FAQs

What is the job title for this position?

The job title is Apprentice Aftersales Customer Advisor.

Where is the job located?

The job is located at Wakefield Motorstore.

What are the working hours for this role?

The working hours for this role are full-time at 39 hours per week.

Will I receive training for this position?

Yes, you will receive full training on all 'in-house' and external systems and applications.

Is there support provided during the apprenticeship?

Yes, you will have a mentor to support you in the workplace and a dedicated training and development coach to assist your learning journey.

What benefits are offered to employees?

The benefits include 33 days' annual leave, flexible leave, generous employee discounts, private healthcare, a workplace pension, and more.

Do I need to have prior experience in customer service?

While prior experience is not mandatory, a passion for great customer service and strong communication skills are essential.

What qualifications do I need to apply?

You must have gained GCSEs at grades 4 – 9 in Maths, English, and one other subject (or their accredited equivalent).

Will I interact with customers in this role?

Yes, there will be a lot of customer interaction, as you will be responsible for taking care of customers bringing in their vehicles for service or repair.

Is there an opportunity to obtain a driving license during the apprenticeship?

Yes, help will be provided to achieve your driving license in your second year of training, including free lessons and two attempts at your test.

How will my performance be evaluated?

Your performance will be evaluated through your ability to deliver excellent customer service, your communication skills, and your ability to complete tasks accurately and efficiently.

When should I apply for this position?

It’s best to apply right away to ensure you’re considered for this role, as applications are reviewed as they are received, and the advert may close early if a high volume of applications is received.

So much more than the showroom floor.

Manufacturing & Electronics
Industry
10,001+
Employees
1954
Founded Year

Mission & Purpose

Arnold Clark is a company operating in the automotive industry, specialising in the sale and rental of new and used vehicles. The company's primary focus is on providing a wide range of cars from various manufacturers to cater to different customer preferences and needs. Arnold Clark's overarching goal is to be a leading and customer-focused automotive retailer, offering a diverse selection of vehicles and associated services such as financing and after-sales support. Their purpose centres around meeting the mobility needs of individuals and businesses, delivering quality vehicles and services with a commitment to customer satisfaction. Through their extensive network of dealerships, Arnold Clark aims to provide accessible and reliable transportation solutions to the communities they serve.

Culture & Values

  • Family

  • Communication

  • Progression

  • Community

  • Recognition

Benefits

  • 33 Days Holiday Allowance

  • Flexible Working Approaches

  • Sick Pay Entitlement

  • Private Health Care

  • Pension Scheme

  • Life Assurance Scheme

  • Maternity and Paternity Cover