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Associate Product Consultant

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Cvent

Nov 6

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Product

Requirements

  • Freshers (Pass out Batch- 2024)
  • Excellent communication skills (verbal and written)
  • Strong analytical and logical skills
  • Strong business acumen, ethics, and high integrity
  • High comfort level in using online software products
  • Must be articulate, organized, detail-oriented and have ability to multi-task
  • Quick learner, with a positive attitude and ability to work well within a team

Responsibilities

  • Support clients over the phone and email by answering their product questions and offering technical assistance
  • Offer best practice tips to clients to boost their meeting attendance via Cvent’s marketing engine
  • Gather client requirements for future releases of the product
  • Create and maintain all product documentation
  • Implement and manage the online portion of client events as and when needed
  • Gather client requirements and implement them in Cvent’s event management software
  • Communicate with the client and review the initial implementation with them and make required changes
  • Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals
  • Document all communication with the client in Cvent’s CRM software

FAQs

What is the primary role of an Associate Product Consultant?

The primary role of an Associate Product Consultant is to support clients using Cvent's Event Management software, either by answering product questions and offering technical assistance or by implementing their event requirements in the tool and sharing best practices.

What qualifications are required for this position?

Freshers from the 2024 passing batch are encouraged to apply for this position.

What skills are essential for the Associate Product Consultant role?

Essential skills include excellent verbal and written communication, strong analytical and logical skills, business acumen, high integrity, proficiency in using online software products, organizational skills, attention to detail, and the ability to multitask.

What is the team size within the Client Services department?

The Client Services department consists of over 350 Product Consultants, Analysts, and Relationship Managers.

Is there room for growth and learning in this position?

Yes, we look for motivated individuals who are willing to learn and grow, and our team environment fosters professional development.

How will I communicate with clients?

You will communicate with clients primarily over the phone and email to address their product questions and assist with their event management needs.

What types of documentation will I be responsible for?

You will be responsible for creating and maintaining all product documentation and documenting all communication with clients in Cvent's CRM software.

Will I be working alone or as part of a team?

You will be working as part of a close-knit team, collaborating with other dynamic and high-energy professionals.

What is expected of me in terms of client interaction?

You are expected to gather client requirements, implement them in the software, communicate properly with clients about the implementation, review initial implementations, and provide suggestions to improve outcomes.

What tools or software will I use in this role?

You will use Cvent's Event Management software and Cvent's CRM software to assist clients and document communications.

Deliver innovative technology to transform the meetings & events industry and power the human connection.

Technology
Industry
1001-5000
Employees
1999
Founded Year

Mission & Purpose

Cvent is a company that specialises in event management and planning software solutions. Their offerings encompass a suite of tools designed to streamline and enhance various aspects of event planning, including registration, venue selection, marketing, and attendee engagement. Cvent's overarching goal is to be a leading provider of technology solutions that empower organisations to plan and execute successful events more efficiently. Their focus is on leveraging technology to simplify and optimise the entire event lifecycle. Through their software, Cvent aims to provide event professionals with the tools they need to create engaging and seamless experiences for attendees while maximising the impact and success of each event.

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