FAQs
What is the primary role of an Associate Product Consultant?
The primary role of an Associate Product Consultant is to support clients using Cvent's Event Management software, either by answering product questions and offering technical assistance or by implementing their event requirements in the tool and sharing best practices.
What qualifications are required for this position?
Freshers from the 2024 passing batch are encouraged to apply for this position.
What skills are essential for the Associate Product Consultant role?
Essential skills include excellent verbal and written communication, strong analytical and logical skills, business acumen, high integrity, proficiency in using online software products, organizational skills, attention to detail, and the ability to multitask.
What is the team size within the Client Services department?
The Client Services department consists of over 350 Product Consultants, Analysts, and Relationship Managers.
Is there room for growth and learning in this position?
Yes, we look for motivated individuals who are willing to learn and grow, and our team environment fosters professional development.
How will I communicate with clients?
You will communicate with clients primarily over the phone and email to address their product questions and assist with their event management needs.
What types of documentation will I be responsible for?
You will be responsible for creating and maintaining all product documentation and documenting all communication with clients in Cvent's CRM software.
Will I be working alone or as part of a team?
You will be working as part of a close-knit team, collaborating with other dynamic and high-energy professionals.
What is expected of me in terms of client interaction?
You are expected to gather client requirements, implement them in the software, communicate properly with clients about the implementation, review initial implementations, and provide suggestions to improve outcomes.
What tools or software will I use in this role?
You will use Cvent's Event Management software and Cvent's CRM software to assist clients and document communications.