🚀 Internship

Audience Services Intern

🚀 Off-cycle


Rolling basis


  • UMR is the label responsible for ensuring the continued success of Universal Music Group’s world class catalogue of recordings. We work with some of the most successful, innovative, timeless and respected artists of all time, continuing to grow their audiences across multiple entry points and platforms and keep the world listening. From The Beatles to Massive Attack, through to the soundtracks of Disney, UMR develops strategies across audio, video, marketing, social, streaming and product development.
  • Our vision is a world where music doesn’t have a sell-by date. We believe music is timeless and as guardians of the best music catalogues in the world, we use our passion and knowledge to help people find their new favourite song, whether it is 2 days or 2 decades old.
  • Our purpose is to continually spark a connection and reconnection with music that matters drawing on new content, new platforms and new moments. We give momentarily forgotten music the chance to reconnect with new and unexpected audiences through great storytelling regardless of generation and genre.
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Area of Responsibilities

Business, Operations & Strategy


Digital Health Assessment & Optimisation

  • Utilise data and desk research to map the digital health of an artist and their catalogue.
  • Assess current artist activity to identify opportunities and prescribe the improvements required to deliver enhanced audience growth.
  • Work direct with artist and label teams to highlight opportunities for growth and support them in implementing our recommendations.
  • Work closely with A&R to optimise the catalogue’s presence across the range of digital and streaming partners.

Be Administrative

  • Co-ordinate key team and label meetings, arrange rooms and call details, agendas and minutes.
  • Additional ad hoc duties where required.
  • Set up competitions; T&Cs, form building, communicate with winners, product mail out/arrangement for gig ticket collection
  • Set up pages in Linkfire, testing final links for tracking and arranging adjustments during live periods
  • Assist with Couriers and shipping to artist teams, competition winners and other partners
  • Booking event venues and assisting with hospitality bookings when relevant

Be Operational

  • Analyse individual and team performance, supporting the documentation of progress
  • Schedule, publish, moderate content and respond to fans in the right tone
  • Monitor competitor and industry activity, sharing observations regularly with the team

Digital Knowledge

  • A native understanding of the digital space and the ability to talk about channels, content and performance metrics (web, eCRM, social media, streaming, VOD).
  • Represent a knowledge hub within the label when it comes to digital best practice, helping to educate and support colleagues and artist teams.
  • Identify and understand emerging platforms to advise on their potential importance for overall digital health.
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  • Fast learner who can work autonomously and solve problems.
  • Knowledge of digital marketing & digital music developments.
  • Analytically minded and highly organised with the ability to keep calm under pressure.
  • An ability to think on your feet and using intuition to execute tasks independently.
  • Excellent verbal and written communication skills with the ability to deal with people at all levels of business.
  • Confident meeting and presenting to artist management and external partners.
  • Self-motivated, hardworking and enthusiastic.
  • A mindset for establishing new ways of working.
  • Passionate about music and the digital landscape – and ultimately a music obsessed fan with broad tastes!


  • Adobe Creative Cloud (particularly Photoshop and Dreamweaver)
  • Experience working in the music industry (personal or professional)
  • Video production + editing skills
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  • Group Personal Pension Scheme (between 3% and 9%)
  • Private Medical Insurance
  • 25 paid days of annual leave
  • Interest Free Season Ticket Loan available
  • Holiday Purchase scheme
  • Dental and Travel Insurance options
  • Cycle to Work Scheme
  • Salary Sacrifice Cars
  • Subsidised Gym Membership
  • Employee Discounts (Reward Gateway)
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