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Bloomberg Customer Support Summer Internship - French, Italian or Spanish Speakers

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Bloomberg LP

Jan 31, 2024

Applications are closed

  • Internship
    Full-time
    Starts on Jun 23
    Summer Internship
  • Customer Relations
  • London

Requirements

  • Strong customer service skills including telephone etiquette and a professional demeanor
  • Excellent verbal and written communication skills in English and either French, Italian or Spanish at a business fluency level
  • An interest in developing a career in the FinTech industry
  • Desire to develop skills and experience in customer service in a fast-moving FinTech environment
  • Willingness to learn new technologies and ability to retain information
  • Careful attention to detail, with an aptitude for working quickly and accurately
  • Multi-tasking and problem solving skills as well as an ability to work independently and as a member of a larger distributed team
  • Real ambition to pursue a career at Bloomberg, starting in the Customer Support department.
  • We'd Love To See:
  • Curiosity to identify, research, and resolve customer technology, software and hardware issues
  • Awareness of data management, privacy and information security
  • Aptitude to work within highly connected and software-based systems
  • You will need to be:
  • Currently enrolled in a university with the ability to start a full-time role in 2025
  • Available to work for the whole duration of 10 weeks from 24th June 2024 – 30th August 2024

Responsibilities

  • As a future intern you have two critical focus areas: to provide exceptional customer service to a broad range of clients and ensure the fast and effective management of various client workflows and hardware/software issues. You will provide login support and connect our clients to the various Bloomberg products and platforms they subscribe to. You will work alongside our 500 strong international team, supporting our clients collectively in more than 18 languages.
  • Specific tasks can include; providing outstanding customer service to our clients via the internal ticketing system, phone calls, e-mail or live chats. Identifying, investigating, and resolving customer issues using proprietary company software. Collaborating with your team on various department and global projects, analyzing sophisticated processes, and thinking of creative solutions.
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Bloomberg LP

Think Bigger.

Finance
Industry
10,001+
Employees
1981
Founded Year

Mission & Purpose

Bloomberg is the world's primary distributor of financial data and a top news provider of the 21st century. A global information and technology company, we use our dynamic network of data, ideas and analysis to solve difficult problems every day. Our customers around the world rely on us to deliver accurate, real-time business and market information that helps them make important financial decisions. At Bloomberg, we are guided by four core values that are the foundation of our continued success: innovation, collaboration, customer service and doing the right thing. We harness the power of data and technology to organize, understand and improve our world. It's our purpose. Come find yours.

Benefits

  • Group personal pension plan

    When employees invest in their future, Bloomberg does too. We offer a retirement savings plan to help you build income for the future that’s enhanced by a generous matching contribution

  • Annual season ticket

    The Season Ticket Loan Scheme can save you money. Employees are able to buy an annual ticket that costs less than 12 separate monthly tickets. Under this scheme, Bloomberg purchases an annual transportation pass (train, tube, DLR and bus) on your behalf, after which employees pay back the discounted cost in 12 monthly installments

  • Medical plan

    Bloomberg offers employees access to a private medical insurance scheme, which can complement the treatment you receive via the NHS. It provides you with choice about how, when and where you receive medical care. As part of your coverage, employees can access a well-being program that encourages you to live a healthier lifestyle and rewards you with awards points and access to discounts at various reward partners

  • Leave

    Bloomberg offers employees 25 paid vacation days, eight paid bank holidays and paid sick days. We also provide leaves of absence to address a variety of personal situations, including family and medical emergencies, jury duty and more

  • Employee discounts

    Employees have access to discount programs to help save money on thousands of items such as travel, clothing, electronics, shows, gym memberships and many more

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