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Business Administration Apprentice - Education & Training

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West Midlands Ambulance Service University NHS Foundation Trust

1mo ago

  • Internship
    Full-time
    Placement Program
  • Birmingham

AI generated summary

  • You must assist with administrative tasks, communicate effectively, complete apprenticeship assessments, support a paperless environment, handle inquiries, and maintain confidentiality while promoting services.
  • You will provide administrative support, communicate with internal/external personnel, manage documents, assist visitors, handle calls and mail, and contribute to a high-quality service delivery.

Requirements

  • - The successful candidate will be required to assist with the provision of a comprehensive and effective administrative service to support the smooth and efficient running of the department.
  • - The post holder is required to communicate effectively and courteously with a range of internal/external personnel.
  • - To work as part of a team alongside other clerical staff within the Service and to be part of a multidisciplinary team delivering a high quality service on behalf of the Trust.
  • - To complete the relevant assessments to successfully complete the apprenticeship programme and award.
  • - Provides full administrative support clerical i.e. filing, photocopying, typing, retrieval of document as and when required.
  • - To support the Trusts paperless vision working electronically where possible.
  • - Input, retrieve and collate information using Departmental and Trust computer systems.
  • - Prepares correspondence, reports, memos, orders, etc. using a range of data systems.
  • - To receive visitors to the department in a professional, friendly manner while actively maintaining the security of the area.
  • - Deal with face to face or telephone enquiries; convey messages and transfer calls as necessary while maintaining confidentiality at all times.
  • - To be responsible for receiving and processing of mail, incoming and out-going telephones calls in accordance with Trust Policies.
  • - To communicate effectively and liaise with other health professionals in a clear concise and professional manner.
  • - Works in accordance with documented procedures to ensure full compliance with Quality Management Systems.
  • - Liaise with other agencies, departments and official bodies to assist in providing a high quality and efficient service sharing information as appropriate.
  • - To act as an ambassador for the department and promote services.
  • - Undertake statutory training as required in accordance with Health and Safety regulations.
  • - To maintain health and safety and security on own work environment.
  • - To achieve apprenticeship standard (Functional Skills, NVQ and Technical Certificate) within the specified time frame and attend all of the training sessions for the programme whenever necessary.
  • - Undertake any other required development work.
  • - Undertakes any other duties that may be required from time to time and are commensurate with the level of the post.
  • - Participates in any training/development appropriate for the role.

Responsibilities

  • - Assist with the provision of a comprehensive and effective administrative service to support the smooth and efficient running of the department
  • - Communicate effectively and courteously with a range of internal/external personnel
  • - Work as part of a team alongside other clerical staff within the Service
  • - Be part of a multidisciplinary team delivering a high quality service on behalf of the Trust
  • - Complete the relevant assessments to successfully complete the apprenticeship programme and award
  • - Provide full administrative support clerical i.e. filing, photocopying, typing, retrieval of documents as and when required
  • - Support the Trust's paperless vision working electronically where possible
  • - Input, retrieve and collate information using Departmental and Trust computer systems
  • - Prepare correspondence, reports, memos, orders, etc. using a range of data systems
  • - Receive visitors to the department in a professional, friendly manner while actively maintaining the security of the area
  • - Deal with face-to-face or telephone enquiries; convey messages and transfer calls as necessary while maintaining confidentiality at all times
  • - Be responsible for receiving and processing of mail, incoming and outgoing telephone calls in accordance with Trust Policies
  • - Communicate effectively and liaise with other health professionals in a clear, concise and professional manner
  • - Work in accordance with documented procedures to ensure full compliance with Quality Management Systems
  • - Liaise with other agencies, departments and official bodies to assist in providing a high quality and efficient service sharing information as appropriate
  • - Act as an ambassador for the department and promote services
  • - Undertake statutory training as required in accordance with Health and Safety regulations
  • - Maintain health and safety and security in own work environment
  • - Achieve apprenticeship standard (Functional Skills, NVQ and Technical Certificate) within the specified time frame and attend all of the training sessions for the programme whenever necessary
  • - Undertake any other required development work
  • - Undertake any other duties that may be required from time to time and are commensurate with the level of the post
  • - Participate in any training/development appropriate for the role

FAQs

What qualifications are required for the Business Administration Apprentice position?

The position requires the candidate to complete relevant assessments to successfully finish the apprenticeship program, achieving the necessary standards such as Functional Skills, NVQ, and Technical Certificate.

What types of tasks will I be responsible for in this role?

The successful candidate will provide administrative support including filing, photocopying, typing, preparing correspondence and reports, handling phone calls, managing incoming and outgoing mail, and maintaining the department's security.

Is prior administrative experience required for this position?

Prior administrative experience is not specifically required, as this is an apprenticeship position designed for individuals to learn and develop their skills while working.

Will there be opportunities for training and development?

Yes, the role includes participation in training and development sessions as required for the apprenticeship program, as well as statutory training in accordance with Health and Safety regulations.

How will I be evaluated during the apprenticeship?

You will be evaluated based on the completion of relevant assessments and achieving the apprenticeship standards within the specified time frame.

Can I communicate with external personnel in this role?

Yes, effective and courteous communication with a range of internal and external personnel is a key requirement of this position.

Will I be working alone or as part of a team?

You will be working as part of a team alongside other clerical staff within the department and a multidisciplinary team to deliver a high-quality service.

What is the main goal of this apprenticeship?

The main goal of the apprenticeship is to provide the candidate with the skills and experience necessary to support the department's administrative functions while completing the apprenticeship requirements successfully.

Is this role suitable for recent graduates?

Yes, this role is suitable for recent graduates who are looking to start their career in business administration and are willing to learn through an apprenticeship program.

Are there opportunities for advancement after completing the apprenticeship?

While advancement opportunities depend on various factors such as performance and departmental needs, completing the apprenticeship may open doors for further roles within the organization.

West Midlands Ambulance Service University NHS Foundation Trust

Science & Healthcare
Industry
5001-10,000
Employees
2005
Founded Year

Mission & Purpose

West Midlands Ambulance Service University NHS Foundation Trust provides emergency medical services, including ambulance and patient transport services, across the West Midlands region. Their ultimate mission is to deliver high-quality, responsive, and compassionate emergency care to patients in urgent need. Their purpose is to ensure effective and timely medical assistance, improving patient outcomes and supporting community health through excellence in pre-hospital care.