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Internship

Business Operations Intern

šŸš€ Off-cycle Internship

Boston

AI generated summary

  • You must have IT background, technical expertise, Microsoft Office skills, analytical problem-solving, customer service, communication, and prioritization abilities.
  • You will observe and participate in Service Desk operations, troubleshooting technical issues, managing accounts, and escalating incidents while working closely with the Service Desk Manager at the Massachusetts Department of Public Health.

Off-cycle Internship

IT & Cybersecurityā€¢Boston

Description

  • The EOTSS Service Desk team is responsible for creating, troubleshooting, escalating, and following-up on incidents and service requests received via phone, email, chat, or self-service portal within the IT Management system. Our team diagnoses and resolves problems according to standard operation procedures. We also make sure to maintain accurate and timely documentation of customer issues and resolution. The Service Desk is the first point of contact for Commonwealth End Users and IT partners who are seeking technical assistance within the End User Support Contact Center.

Requirements

  • IT Background
  • Knowledge of technical infrastructure and applications
  • Working knowledge/experience with Microsoft Office Suite and Office 365
  • Analytical and technical problem-solving abilities
  • Customer Service Skills
  • Excellent communication and writing skills
  • Self-motivated and ability to learn quickly
  • Ability to prioritize work/specific incidents

Education requirements

Currently Studying

Area of Responsibilities

IT & Cybersecurity

Responsibilities

  • The Service Desk intern will learn what it is like to be part of day-to-day operations. The intern will observe and participate in telephone calls, advance technical services work, and accounts management work. The intern will also have exposure to troubleshooting and escalating incidents including applications, hardware, password resets, printer configurations, encryption, software updates, messaging (outlook issues), network issues, and Telecom. The intern will work closely with the Service Desk Manager.

Details

Work type

Full time

Work mode

hybrid

Location

Boston