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Internship

Call Center Operations Intern

Logo of Santander Bank, N.A.

Santander Bank, N.A.

•

28d ago

🚀 Summer Internship
đź’» Remote
⌛ Closed
Applications are closed

Summer Internship

Business, Operations & Strategy, Customer Relations

Description

  • The Call Center Operations Intern will support the Business Management Team in daily activities related to managing the call center operations for a large Financial Services institution. Interns could support areas within operations that include capacity planning, workforce management and vendor management. 
  • This 2024 Summer Internship is for undergraduate students who have an anticipated graduation date between December 2024 and June 2025.
  • This role offers the flexibility of 100% remote.  Before applying, please keep in mind that our internship program does not offer any relocation assistance

Requirements

  • Currently an undergraduate student enrolled at a college or university
  • Expected to graduate between December 2024 – May 2025
  • Cumulative GPA of 3.0+
  • Enthusiasm to participate in all intern activities throughout the summer
  • Be a self-motivated and flexible team player
  • Able to work in a fast-paced environment with multiple projects
  • Proficient with Microsoft Office
  • Ability to maintain confidentiality
  • Ability to work in an environment that supports employees from all backgrounds and fosters an environment of inclusion
  • Working Conditions:
  • Extended working hours may be required as dictated by management and business needs.
  • May be required to lift, push, or pull materials weighing up to twenty (20) pounds.
  • May be required to sit and review information on a computer screen for long periods of time.
  • May require repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard.

Education requirements

Currently Studying
Undergraduate

Area of Responsibilities

Business, Operations & Strategy
Customer Relations

Responsibilities

  • Perform data analysis to help optimize schedule and help meet production requirements in call center.
  • Identify trends in data, and escalate with impact predictions.
  • Work directly with business leaders to deliver projects.
  • Special projects for program enhancements.
  • Exposure to Operations Strategy team and link between ideas and tangible results.
  • Work to solve real world problems and deliver measurable results
  • Help with ideas to improve current practices and improve efficiency
  • Special projects as identified and requested by the department
  • Performs other duties as assigned
  • Create an environment of diversity, equity, and inclusion where all perspectives are valued and all people are welcomed.

Details

Work type

Full time

Work mode

remote