Call Center Operations Intern

Santander US

Mar 22

Applications are closed

Internship
Full-time
Summer Internship
Business, Operations & Strategy
Customer Relations

Requirements

Currently an undergraduate student enrolled at a college or university
Expected to graduate between December 2024 – May 2025
Cumulative GPA of 3.0+
Enthusiasm to participate in all intern activities throughout the summer
Be a self-motivated and flexible team player
Able to work in a fast-paced environment with multiple projects
Proficient with Microsoft Office
Ability to maintain confidentiality
Ability to work in an environment that supports employees from all backgrounds and fosters an environment of inclusion
Working Conditions:
Extended working hours may be required as dictated by management and business needs.
May be required to lift, push, or pull materials weighing up to twenty (20) pounds.
May be required to sit and review information on a computer screen for long periods of time.
May require repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard.

Responsibilities

Perform data analysis to help optimize schedule and help meet production requirements in call center.
Identify trends in data, and escalate with impact predictions.
Work directly with business leaders to deliver projects.
Special projects for program enhancements.
Exposure to Operations Strategy team and link between ideas and tangible results.
Work to solve real world problems and deliver measurable results
Help with ideas to improve current practices and improve efficiency
Special projects as identified and requested by the department
Performs other duties as assigned
Create an environment of diversity, equity, and inclusion where all perspectives are valued and all people are welcomed.

Santander US

Helping people and businesses prosper.

Finance

Industry

5001-10,000

Employees

1857

Founded Year

Mission & Purpose

At Santander Bank, it’s our mission to help people and businesses prosper. That goes for our clients, our communities, our team members, and our future team members. We’re recruiting people like you who want to strive to help people prosper every single day. At Santander, you’ll be rewarded with competitive compensation and market leading benefits. You’ll have access to comprehensive career development programs that empower you to grow and advance, and you’ll discover a company where you can shape a bright future. Agency submissions and contacts are by invitation only and must be initiated by Santander’s Recruiting Department only. Unsolicited agency submissions will not be honored. AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO. Santander Bank, N.A., headquartered in Boston, is one of the country’s largest retail and commercial banks with $89.5 billion in assets. The Bank’s approximately 9,200 employees and more than 3 million customers are principally located in Massachusetts, New Hampshire, Connecticut, Rhode Island, New York, New Jersey, Pennsylvania, and Delaware. The Bank is a wholly-owned subsidiary of Madrid-based Banco Santander, S.A. (NYSE: SAN) — one of the most respected banking groups in the world with more than 148 million customers in the U.S., Europe, and Latin America. It is overseen by Santander Holdings USA, Inc., Banco Santander’s intermediate holding company in the U.S.