🚀 Internship

• Starts Sep 3

Care Service Intern - London

Louis Vuitton

7d ago

🚀 Off-cycle


Rolling basis


  • As a Care Service Intern you will participate in the development of operational excellence in-line with the Care Services standards of the Brand.
  • You will embody advanced knowledge in Care Services, and ultimately empower this knowledge through trainings and workshops.
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Area of Responsibilities

Business, Operations & Strategy


Be an Exceptional Technical Expert

With our support, you will learn, develop and demonstrate a strong, in-depth, and highly technical expertise which you will use to drive and develop Care Service performance.

  • Ensure quality issues/repairs are properly dealt with, in-line with lead-time targets
  • Maintain the integrity and accuracy of the “My repair” platform, leading the implementation and execution of inventories.
  • Ensure immaculate organization of the Care Services and Repairs area, driving best-practice and developing new ideas with your manager 
  • Ensure the lead time from Receipt to sending to our central repair centre located in France is respected and followed-up.
  • Ensure full process and customs requirements for repairs and shipments to Paris Repair Centre are met with 100% accuracy to avoid additional delay.
  • Demonstrate reactivity and accountability for products retrieval due to quality alert from quality department.
  • Ensure regular communication with the stock team to ensure the correct management of defective exchanges.
  • Ensure regular follow up with clients regarding their items or queries
  • Achieve individual and team objectives and be accountable for the Care Services results vs targets.
  • Manage the aftersales client feedback with team members and mangers and create actions based on the feedback. 

Drive Commercial Performance, and Client Development in Care Services

  • Be the Ambassador and role model of your category – demonstrating an active, genuine passion and strong enthusiasm, by demonstrating pro-activity.
  • Master a deep knowledge of your category, and be able to support with client situations
  • Approach Care Services as a Client relationship opportunity to deliver flawless Client experience

General duties

  • Be fully integrated to the store team (participate in the morning briefing) and contribute to achieving the overall objectives
  • of the store
  • Develop the highest Brand and product knowledge
  • Respect Louis Vuitton Brand standards in terms of grooming and behaviors
  • Follow the company’s policies and procedures
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  • You will demonstrate expertise in Care Services supporting the selling teams with best-practice, know-how and client experience. 
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