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CDS Summer Intern - Network Support

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Costco Wholesale

8d ago

  • Internship
    Full-time
    Summer Internship
  • Software Engineering
    IT & Cybersecurity
  • Seattle

AI generated summary

  • You should have basic knowledge of network protocols, troubleshoot effectively, manage multiple requests, communicate well, stay organized, maintain a 3.0 GPA, and be enrolled in an IT program.
  • You will identify business solutions, resolve network issues, manage support incidents, use monitoring tools, and maintain documentation while effectively communicating with stakeholders.

Requirements

  • Basic knowledge of network infrastructure, protocols (TCP/IP), and troubleshooting techniques.
  • Strong analytical and problem-solving skills to identify and resolve network issues effectively.
  • Ability to work in a fast-paced environment and manage multiple support requests simultaneously.
  • Must possess excellent verbal and written communication skills.
  • Possess good organizational, time, and project management skills, with the ability to prioritize, and stay well organized.
  • Must be maintaining a GPA of 3.0 or higher.
  • Must be students currently enrolled in an IT undergraduate or graduate program at a community college, college or university.

Responsibilities

  • Works with stakeholders to identify solutions that support their business requirements.
  • Works independently and within a team environment.
  • Pays attention to detail, self-motivated with the ability to follow instructions and completes assignments on time.
  • Learns and applies new concepts, processes, and tools.
  • Takes initiative to solve problems and multi-tasks by prioritizing projects and deadlines.
  • Communicates effectively with team members, stakeholders, and all levels of management.
  • Assists in managing support incidents; helps resolve ServiceNow incidents related to network connectivity issues, device configurations, and troubleshooting for various internal and external users, including initial triaging, escalations, and timely follow-ups.
  • Uses monitoring tools to troubleshoot network performance issues, latency or outages that impact business operations.
  • Supports the team in maintaining and updating network documentation in Confluence, ensuring accurate knowledge transfer and standard operating procedures are followed for troubleshooting and system improvements.

FAQs

What is the duration of the internship program?

The internship program lasts for twelve weeks, running from mid-June to early September.

Is this internship paid?

Yes, the internship is a paid position.

Where is the internship located?

The internship is located in Issaquah, WA.

Will housing be provided for interns?

No, interns are responsible for their own travel and accommodation expenses; housing is not provided.

What are the required qualifications to apply for the internship?

Applicants must be currently enrolled in an IT undergraduate or graduate program, maintain a GPA of 3.0 or higher, and possess basic knowledge of network infrastructure, protocols (TCP/IP), and troubleshooting techniques.

Are there any recommended certifications for this position?

Yes, CompTIA Network+ or Cisco Certified Network Associate (CCNA) certifications are a plus.

What kind of tasks will the intern be expected to perform?

The intern will assist in managing support incidents, resolve ServiceNow incidents related to network connectivity, troubleshoot network performance issues, and support documentation in Confluence.

What skills are necessary for this internship?

Strong analytical and problem-solving skills, good organizational abilities, time management, and excellent verbal and written communication skills are necessary.

Can applicants from out of state apply for this internship?

No, out of state work is not allowed; the internship is only available to applicants who can work in Issaquah, WA.

What is the pay range for this internship?

The pay range for the internship is $21.00 - $31.90 per hour.

What benefits are offered to interns?

Interns are offered a comprehensive package of benefits that includes paid time off, health benefits (medical, dental, vision), and a 401(k) plan, among other offerings.

Will I receive interview training during the internship?

Yes, while participating in the internship, individuals may be asked to undergo the normal interview process for a level 1 position.

Is there an opportunity for full-time employment after the internship?

Yes, if an individual is selected for a regular position, they will be converted to the employment status matching that job.

Are there any accommodations available for applicants with disabilities during the application process?

Yes, applicants needing assistance due to a disability can request reasonable accommodations by sending an email to IT-Recruiting@costco.com.

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Costco Wholesale

Retail & Consumer Goods
Industry
10,001+
Employees
1983
Founded Year

Mission & Purpose

Costco Wholesale is a multibillion dollar global retailer with warehouse club operations in 11 countries. We are the recognized leader in our field, dedicated to quality in every area of our business and respected for our outstanding business ethics. Despite our large size and rapid international expansion, we continue to provide an atmosphere in which our employees thrive and succeed. If you are an ambitious, energetic person who enjoys a fast-paced team environment filled with challenges and opportunities, you've come to the right place. Our successful employees are service-oriented with integrity and commitment toward a common goal of excellence. Costco offers great jobs, great pay, great benefits and a great place to work.