Client Services Intern

Critical Mass

Jan 26, 2024

Applications are closed

Internship
Full-time
Starts on May 20
Off-cycle Internship
Customer Relations
Chicago

Requirements

Proficient skills in Microsoft Office Suite, Powerpoint, and Keynote.
Excellent word-processing skills.
Excellent oral and written communication skills.
A thorough, detail-oriented mindset where organization is prioritized.
Ability to prioritize and meet tight deadlines.
Ability to work well in a dynamic environment.
An outgoing, self-motivated and assertive personality.
Good balance between working independently and with a team.
Effective interpersonal skills and the ability to be a global thinker.
Ability to proactively and diligently follow up with teams.
Good use of tact and judgment.
You are second or third year of university study or the first year of a two year educational program.

Responsibilities

Develop a trusting relationship with clients and partner agencies.
Represent Critical Mass’s values and mission.
Begin to understand and showcase Critical Mass service offerings.
Organize and set agendas for weekly client meetings.
Assume ad-hoc requests and assist in the coordination, preparation, and promotion of projects and special events.
Prepare appropriate presentations and present data from varying sources.
Liaise with Client Services and Project Management teams.
Schedule meetings and facilitate meeting needs with internal teams, departments, clients, and vendors.
Liaise and communicate on behalf of Client Services department.
Coordinate between agencies regarding client information and document sharing, meeting scheduling, and communication maintenance.
Support Marketing and Business Development department teams as required.
Begin to understand financial literacy per account.
Further develop digital acumen and performance marketing.
Grow your knowledge of digital marketing and trends in the industry.

Critical Mass

We design experiences for brands we love. Anywhere we go, digital is our home. Canada + The World, Since ’96.

Marketing & Advertising

Industry

1001-5000

Employees

1996

Founded Year

Mission & Purpose

Critical Mass is a team of 1,500 inspired folks based in 12 offices around the world, providing full-service digital capabilities for the greatest brands on Earth. Our secret sauce is our uncompromising design standards, our relentless focus on customers, and an ability to put powerful new technologies to work for our clients. We work with the best—Apple, Nike, Diageo, Airbnb, BMW, BNY Mellon, Johnson & Johnson, and many more—brands who strive for connected digital ecosystems and unparalleled experiences. We help them get there by gaining deep insight into their consumers and orchestrating data, AI, design, media, and tech stacks around human stories. We’re a global agency founded in Canada, but digital is our home. If you know us, then you know we’re a special, quirky place that attracts big talent and tiny egos. (We actually give out a “so f-n nice” award—lots of them). But just because we’re friendly doesn’t mean we’re not a force to be reckoned with. We’re driven. Relentless. And we live our values. We’re Critical Mass, but our friends call us CM. Please call us CM!